Job description

Job responsibilities

The Primary Care Co-ordinator will play a vital role in delivering an excellent first impression of the practice, acting as the primary point of contact for patients, carers, and visitors. The post holder will provide a welcoming, professional, and efficient service by managing face-to-face and telephone enquiries, directing individuals to the appropriate services, and ensuring urgent needs are prioritised. Key responsibilities include booking, amending, and cancelling appointments to optimise clinical time, assisting patients with completing forms and updating personal details, and processing repeat prescription requests in line with practice protocols. A core aspect of the role is supporting vulnerable patients, including those with disabilities, language barriers, or additional needs, ensuring equitable access to care. The post holder will maintain the highest standards of patient confidentiality at all times, in line with GDPR and practice policies, while treating all patients and colleagues with dignity, respect, and compassion.

In addition to patient-facing duties, the role encompasses a range of administrative tasks, including maintaining and updating accurate patient records using the clinical system, managing incoming documentation, preparing reports and audits, and supporting data entry, scanning, and filing requirements. The post holder will also ensure the reception and waiting areas remain clean, safe, and welcoming, contributing to a positive patient experience. Strong organisational skills, attention to detail, and the ability to manage competing priorities will be essential.

Collaboration and teamwork are fundamental to the role. The post holder will work closely with GPs, nurses, and other practice staff to maintain smooth patient flow, escalate complex or urgent issues appropriately, and provide cover during periods of staff absence. They will actively contribute to practice-wide initiatives, such as flu clinics, health promotion campaigns, and patient engagement activities, while also supporting clinicians with administrative needs. Attendance and participation in practice meetings, training sessions, and appraisals are expected, with the post holder contributing ideas for continuous service improvement.

This position requires a compassionate, adaptable, and proactive individual who can thrive in a busy, patient-focused environment. The successful candidate will uphold the practices policies on confidentiality, safeguarding, and health and safety, while demonstrating professionalism and empathy in every interaction. By combining excellent communication skills with strong administrative capabilities, the post holder will support the smooth running of the reception and wider practice, helping to deliver high-quality care and an outstanding patient experience.

Person Specification

Clinical governance

Essential

• Awareness of the importance of confidentiality, patient safety, and accuracy in clinical records.

Desirable

• Understanding of clinical governance principles, including safeguarding, infection prevention, and incident reporting.

Qualifications

Essential

• Good standard of general education (minimum GCSE level or equivalent in English and Maths).

Desirable

• NVQ or diploma in Business Administration or Customer Service.
• Training in medical terminology.

Personal/ professional attributes

Essential

• Friendly, approachable, and professional manner.
• Ability to remain calm, empathetic, and polite when dealing with distressed or difficult patients.
• Flexible and adaptable to meet the needs of the practice.
• Reliable, punctual, and able to work effectively as part of a team.
• Commitment to providing high-quality patient service.

Desirable

• Willingness to undertake further training and development.

Other requirements

Essential

• Inspires others and leads by example. Able to make calm rational decisions in the face of adversity.

Experience

Essential

• Customer service and reception experience
• Communication and interpersonal skills
• Strong IT skills
• Working under pressure and managing priorities
• Confidentiality and data protection

Desirable

• Previous experience working in a GP practice, healthcare setting, or NHS environment.
• Experience using patient record systems (e.g. EMIS, Docman, Anima).
• Knowledge of NHS services and referral processes.
• Familiarity with clinical systems and appointment booking software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwich Medical Practice

Address

Cattle Market

Sandwich

Kent

CT13 9ET

United Kingdom

Employer's website

https://www.sandwichmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Primary Care Co-ordinator will play a vital role in delivering an excellent first impression of the practice, acting as the primary point of contact for patients, carers, and visitors. The post holder will provide a welcoming, professional, and efficient service by managing face-to-face and telephone enquiries, directing individuals to the appropriate services, and ensuring urgent needs are prioritised. Key responsibilities include booking, amending, and cancelling appointments to optimise clinical time, assisting patients with completing forms and updating personal details, and processing repeat prescription requests in line with practice protocols. A core aspect of the role is supporting vulnerable patients, including those with disabilities, language barriers, or additional needs, ensuring equitable access to care. The post holder will maintain the highest standards of patient confidentiality at all times, in line with GDPR and practice policies, while treating all patients and colleagues with dignity, respect, and compassion.

In addition to patient-facing duties, the role encompasses a range of administrative tasks, including maintaining and updating accurate patient records using the clinical system, managing incoming documentation, preparing reports and audits, and supporting data entry, scanning, and filing requirements. The post holder will also ensure the reception and waiting areas remain clean, safe, and welcoming, contributing to a positive patient experience. Strong organisational skills, attention to detail, and the ability to manage competing priorities will be essential.

Collaboration and teamwork are fundamental to the role. The post holder will work closely with GPs, nurses, and other practice staff to maintain smooth patient flow, escalate complex or urgent issues appropriately, and provide cover during periods of staff absence. They will actively contribute to practice-wide initiatives, such as flu clinics, health promotion campaigns, and patient engagement activities, while also supporting clinicians with administrative needs. Attendance and participation in practice meetings, training sessions, and appraisals are expected, with the post holder contributing ideas for continuous service improvement.

This position requires a compassionate, adaptable, and proactive individual who can thrive in a busy, patient-focused environment. The successful candidate will uphold the practices policies on confidentiality, safeguarding, and health and safety, while demonstrating professionalism and empathy in every interaction. By combining excellent communication skills with strong administrative capabilities, the post holder will support the smooth running of the reception and wider practice, helping to deliver high-quality care and an outstanding patient experience.

Person Specification

Clinical governance

Essential

• Awareness of the importance of confidentiality, patient safety, and accuracy in clinical records.

Desirable

• Understanding of clinical governance principles, including safeguarding, infection prevention, and incident reporting.

Qualifications

Essential

• Good standard of general education (minimum GCSE level or equivalent in English and Maths).

Desirable

• NVQ or diploma in Business Administration or Customer Service.
• Training in medical terminology.

Personal/ professional attributes

Essential

• Friendly, approachable, and professional manner.
• Ability to remain calm, empathetic, and polite when dealing with distressed or difficult patients.
• Flexible and adaptable to meet the needs of the practice.
• Reliable, punctual, and able to work effectively as part of a team.
• Commitment to providing high-quality patient service.

Desirable

• Willingness to undertake further training and development.

Other requirements

Essential

• Inspires others and leads by example. Able to make calm rational decisions in the face of adversity.

Experience

Essential

• Customer service and reception experience
• Please describe your experience of working in a customer service reception or administrative role
• Please include an example of dealing with telephone calls and face to face enquiries in a busy environment and explain how you maintained a professional and helpful approach
• Communication and interpersonal skills
• Please describe a situation where you have dealt with a difficult or upset customer patient or member of the public
• Explain how you communicated with them how you handled the situation and what the outcome was
• IT skills
• You select Print on your computer but the document does not print
• Give three things you would check or try before asking for assistance
• Working under pressure and managing priorities
• You are working in a busy GP reception area A patient is waiting at the reception desk the telephone is ringing a clinician has asked you to send an urgent message and you also have routine administrative tasks waiting to be completed
• Please explain how you would prioritise and manage these competing demands while ensuring your work remains accurate
• Organisation and attention to detail
• Please give an example of a time when your organisational skills and attention to detail were important
• Explain how you organised your work how you ensured accuracy and what you did to prevent mistakes
• Confidentiality and data protection
• A person telephones the surgery and says they are calling on behalf of their husband They ask whether their husbands blood test results have been received
• Please explain what you would do before providing any information and why
• Please demonstrate your awareness of patient confidentiality and data protection including GDPR

Desirable

• Previous experience working in a GP practice, healthcare setting, or NHS environment.
• Experience using patient record systems (e.g. EMIS, Docman, Anima).
• Knowledge of NHS services and referral processes.
• Familiarity with clinical systems and appointment booking software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwich Medical Practice

Address

Cattle Market

Sandwich

Kent

CT13 9ET

United Kingdom

Employer's website

https://www.sandwichmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Primary Care Co-ordinator will play a vital role in delivering an excellent first impression of the practice, acting as the primary point of contact for patients, carers, and visitors. The post holder will provide a welcoming, professional, and efficient service by managing face-to-face and telephone enquiries, directing individuals to the appropriate services, and ensuring urgent needs are prioritised. Key responsibilities include booking, amending, and cancelling appointments to optimise clinical time, assisting patients with completing forms and updating personal details, and processing repeat prescription requests in line with practice protocols. A core aspect of the role is supporting vulnerable patients, including those with disabilities, language barriers, or additional needs, ensuring equitable access to care. The post holder will maintain the highest standards of patient confidentiality at all times, in line with GDPR and practice policies, while treating all patients and colleagues with dignity, respect, and compassion.

In addition to patient-facing duties, the role encompasses a range of administrative tasks, including maintaining and updating accurate patient records using the clinical system, managing incoming documentation, preparing reports and audits, and supporting data entry, scanning, and filing requirements. The post holder will also ensure the reception and waiting areas remain clean, safe, and welcoming, contributing to a positive patient experience. Strong organisational skills, attention to detail, and the ability to manage competing priorities will be essential.

Collaboration and teamwork are fundamental to the role. The post holder will work closely with GPs, nurses, and other practice staff to maintain smooth patient flow, escalate complex or urgent issues appropriately, and provide cover during periods of staff absence. They will actively contribute to practice-wide initiatives, such as flu clinics, health promotion campaigns, and patient engagement activities, while also supporting clinicians with administrative needs. Attendance and participation in practice meetings, training sessions, and appraisals are expected, with the post holder contributing ideas for continuous service improvement.

This position requires a compassionate, adaptable, and proactive individual who can thrive in a busy, patient-focused environment. The successful candidate will uphold the practices policies on confidentiality, safeguarding, and health and safety, while demonstrating professionalism and empathy in every interaction. By combining excellent communication skills with strong administrative capabilities, the post holder will support the smooth running of the reception and wider practice, helping to deliver high-quality care and an outstanding patient experience.

Person Specification

Clinical governance

Essential

• Awareness of the importance of confidentiality, patient safety, and accuracy in clinical records.

Desirable

• Understanding of clinical governance principles, including safeguarding, infection prevention, and incident reporting.

Qualifications

Essential

• Good standard of general education (minimum GCSE level or equivalent in English and Maths).

Desirable

• NVQ or diploma in Business Administration or Customer Service.
• Training in medical terminology.

Personal/ professional attributes

Essential

• Friendly, approachable, and professional manner.
• Ability to remain calm, empathetic, and polite when dealing with distressed or difficult patients.
• Flexible and adaptable to meet the needs of the practice.
• Reliable, punctual, and able to work effectively as part of a team.
• Commitment to providing high-quality patient service.

Desirable

• Willingness to undertake further training and development.

Other requirements

Essential

• Inspires others and leads by example. Able to make calm rational decisions in the face of adversity.

Experience

Essential

• Customer service and reception experience
• Please describe your experience of working in a customer service reception or administrative role
• Please include an example of dealing with telephone calls and face to face enquiries in a busy environment and explain how you maintained a professional and helpful approach
• Communication and interpersonal skills
• Please describe a situation where you have dealt with a difficult or upset customer patient or member of the public
• Explain how you communicated with them how you handled the situation and what the outcome was
• IT skills
• You select Print on your computer but the document does not print
• Give three things you would check or try before asking for assistance
• Working under pressure and managing priorities
• You are working in a busy GP reception area A patient is waiting at the reception desk the telephone is ringing a clinician has asked you to send an urgent message and you also have routine administrative tasks waiting to be completed
• Please explain how you would prioritise and manage these competing demands while ensuring your work remains accurate
• Organisation and attention to detail
• Please give an example of a time when your organisational skills and attention to detail were important
• Explain how you organised your work how you ensured accuracy and what you did to prevent mistakes
• Confidentiality and data protection
• A person telephones the surgery and says they are calling on behalf of their husband They ask whether their husbands blood test results have been received
• Please explain what you would do before providing any information and why
• Please demonstrate your awareness of patient confidentiality and data protection including GDPR

Desirable

• Previous experience working in a GP practice, healthcare setting, or NHS environment.
• Experience using patient record systems (e.g. EMIS, Docman, Anima).
• Knowledge of NHS services and referral processes.
• Familiarity with clinical systems and appointment booking software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwich Medical Practice

Address

Cattle Market

Sandwich

Kent

CT13 9ET

United Kingdom

Employer's website

https://www.sandwichmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will be part of the EHCH Team, which consists of Paramedics, HCAs and Care Coordinators as well as being part of the wider PCN team, which includes Social Prescribing Link Workers, Clinical Pharmacists, Pharmacy Technician, Mental Health Practitioners and Care Coordinators. The PCN Paramedic will support patient-centred outcomes through proactive, preventative and compassionate care by:

Clinical reviews

The post holder will complete clinical reviews for patient concerns, general reviews of patients as well as personalised care and support planning and review of support plans i.e. ReSPECT. For new permanent residents to care homes and hospital discharges, the post holder will provide an initial review within 7 working days, which includes a complete clinical review, development/review of a treatment escalation plan, commence personalised care and support planning and discussion on DNACPR (where appropriate). The post holder will need to demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills. There will be the need to prioritise and triage the needs of patients accordingly whilst making any necessary referrals for investigations in the appropriate manner.

Care planning

The post holder will enhance a seamless care approach by ensuring effective care plans and treatments are in place, supporting with care coordination, making onward referrals to appropriate community and specialist services and participating in PCN multi-disciplinary team meetings. This will include using a high level of interpersonal and communication skills to communicate effectively with patients, family members and colleagues. This will include communication of sensitive and complex information concerning patients medical conditions; and help prepare patients and their families for changes in condition and support choice about end of life care.

Supporting care homes

The post holder will provide non-urgent and acute care to care home residents, in keeping with competence, assisting in a weekly care home ward round and review of patients, treatment and evaluation of care. The post holder will also support care home staff with education to help develop the knowledge and skills required to deliver good safe care to residents.

Cross organisational working

The post holder will effectively communicate at all levels of the organisation with a variety of health professionals to provide the best health and social care. This will include developing effective professional relationships, signposting to other services and working in close partnership with the wider PCN team, care home teams, community teams, acute trusts, South East Coast Ambulance Service, social care, 3rd sector partners and others as appropriate.

Person Specification

Experience

Essential

• Experience in managing the care of patients presenting with undifferentiated undiagnosed conditions and/or a designated caseload, using theoretical and practical experience, completing examinations and assessments, care planning, implementing interventions, referring appropriately, and evaluating outcomes aligned to care plans
• Strong clinical assessment and decision-making skills
• Experience of working within a multi-disciplinary team
• Experience of working under own direction in a patient focused environment

Desirable

• Experience of working within a primary care environment
• Evidence of working across organisational boundaries within health and social care
• Experience of EMIS

Qualifications

Essential

• BSc in a training programme approved by the College of Paramedics.
• Active and relevant professional registration with HCPC
• Completed two-year Consolidation of Learning period as a newly qualified paramedic and have a further three years' experience as a band 6 (or equivalent) paramedic
• Commit to obtaining the clinical pillar competencies of the paramedic FCP/AP roadmap to practice within six months of the commencement of the role

Desirable

• Evidence of verification against the FCP roadmap to practice
• Independent or supplementary prescribing qualification (or willingness to undertake)

Knowledge and Skills

Essential

• Understands and acts in line with HCPC professional standards
• Compassionate, adaptable, and community-focused approach
• Commitment to providing safe, effective and person-centred care
• Good IT skills and ability to write comprehensive, accurate clinical notes
• Excellent interpersonal skills and ability to communicate effectively (written, verbal and non-verbal communication) with patients, relatives, carers and colleagues
• Confidence working independently in patients homes and community settings
• Able to work under pressure and to meet deadlines

Desirable

• Knowledge of primary care networks and collaborative working
• Knowledge of the EHCH framework

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Deal & Sandwich Primary Care Network

Address

St Richard's Road Surgery

227 St Richards Road

Deal

Kent

CT14 9LF

United Kingdom

Employer's website

https://cedarssurgery.co.uk/ (Opens in a new tab)