Job description

Job responsibilities

1.Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, PCN and practice staff and other healthcare workers. They may also have access to information relating to the PCN as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

2.Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

3.Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

4.Personal/Professional Development:

The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attend annual mandatory up-dates on Fire Safety, Resuscitation and Safe Lifting.

5.Quality:

The post-holder will strive to maintain quality within the PCN, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

6. Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

7. Contribution to the Implementation of Services:

The post-holder will:

• Apply PCN policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Mathematics

Desirable

• 2 A-Levels or equivalent

Experience

Essential

• Senior administrative experience
• Working to challenging timescales, and demonstrating managing priorities effectively
• Preparation of meeting agendas and meeting minutes

Desirable

• Experience of working in a primary care environment
• Project Management experience
• Experience of compliance monitoring in a highly regulated environment

Skills

Essential

• Excellent communication skills
• Effective time management
• Strong interpersonal skills
• Proven problem solving and analytical skills
• Ability to follow policies and procedures
• Strong organisational skills
• Strong IT skills, with a willingness to continually develop these skills
• Clear, polite telephone manner

Desirable

• Project management
• Compliance and audit

Personal Qualities

Essential

• Polite and confident
• Flexible and co-operative
• High levels of integrity and loyalty
• Effective communicator
• Punctual
• Positive team player
• Motivated
• Forward thinking
• Problem solver
• Ability to process information accurately and effectively
• Ability to work under pressure
• Effective use of resources

Desirable

• Commitment to ongoing professional development

Other

Essential

• Disclosure Barring Service (DBS) satisfactory check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Breckland Alliance Primary Care Network

Address

Breckland House

St Nicholas Street

Thetford

Norfolk

IP24 1BT

United Kingdom

Employer's website

https://www.schoollanesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Assistant Practice Manager is the visible day-to-day operational leader for the Practice. Working as part of the senior management team, the postholder coordinates services across the practice, connects clinical and non-clinical leaders, resolves routine operational issues, and makes sure agreed decisions become completed actions.

The postholder supports the Business Manager and GP Partners, has autonomy within agreed policies and delegated limits, and deputises when required. Key points in this role include:

- Safe, reliable, and well-coordinated daily operations across all practice sites.

- Clear responsibilities, effective communication, and timely escalation across teams.

- Well-supported direct reports and managers who are equipped to lead their services.

- Accurate payroll, current workforce records and consistent people process.

- Complaints, incidents, risks, and improvement actions recorded, learned from, and completed.

- Current governance evidence, regulatory readiness, and reliable contractual reporting.

A comprehensive Job Description and Person Specification is attached to this advert. Please refer to this document for full details of the role.

Why Join Us?

- A meaningful senior role with genuine responsibility and influence

- The freedom to suggest ideas and improve how we work

- A supportive culture where honesty, humour and mutual respect matter

- Opportunities for professional and leadership development

- Access to the NHS Pension Scheme

- Health cash plan and employee assistance programme

- Six weeks annual leave plus bank holidays

- The opportunity to help shape both the role and the future of the Surgery

Person Specification

Experience

Essential

• What Are We Looking For?
• Alongside the usual experience and qualifications, we are looking for someone who:
• - Has experience of managing people, services or operations
• - Communicates clearly and builds trust
• - Is calm, practical and solutions-focused
• - Can balance competing priorities without losing sight of people
• - Is organised and follows commitments through to completion
• - Can handle difficult conversations fairly and professionally
• - Understands the importance of safe systems, governance and accountability
• - Is comfortable working with both clinical and non-clinical colleagues
• - Sees leadership as helping other people succeed

Desirable

• Previous experience within general practice or the NHS would be an advantage, but we are also interested in applicants who can demonstrate strong transferable operational leadership experience from another complex, people-focused environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

School Lane Surgery

Address

Doctors Surgery

School Lane

Thetford

Norfolk

IP24 2AG

United Kingdom

Employer's website

https://www.schoollanesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

These areas are not representative of the whole scope of the role and other work may be included into the remit of this post as needed.

At all times, the post holder must act in a manner consistent with the code of conduct and appearance representing School Lane Surgery, Breckland Alliance and the NHS.

Job Responsibilities

1. Working with on-call team, ensuring the daily requests for GP appointments are dealt with accuracy and in a timely manner.
2. Adapting to individual clinicians as you work alongside the on-call team.
3. Completing the GPA team tasks. Reassigning tasks if the clinician is on annual leave.
4. Reassigning pathology depending on annual leave or clinicians who work on a part-time basis.
5. Filing bowel and smear results
6. Process and Invite patients in for their cervical screening using the portal.
7. Completing repeat blood test team tasks, adding blood forms at the request of clinicians.
8. Actioning various batch reports and completing system one updates.
9. Have a good understanding when to send FP69s.
10. Managing and having a clear understanding of footfall and accurx system.
11. As and when undertaking various other admin roles as appropriate to cover sickness and annual leave.
12. Following the GP planner and annual leave on SystmOne, plan and add all clinical and additional staffs clinic lists and any ad-hoc rota amendments.

Additional Duties

It is recognised that this JD may evolve. It will be reviewed during the post holders annual appraisals and be amended to reflect any changes needed in discussion with the post holder.

Confidentiality

1. While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
2. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
3. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

1. Using personal security systems within the workplace according to Practice guidelines
2. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
3. Making effective use of training to update knowledge and skills.
4. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
5. Reporting potential risks identified.

Equality and Diversity

1. The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
2. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
3. Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
4. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

1. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
2. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

1. Alert other team members to issues of quality and risk.
2. Assess own performance and take accountability for own actions, either directly or under supervision.
3. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
4. Work effectively with individuals in other agencies to meet patients needs.
5. Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

1. Communicate effectively with other team members.
2. Communicate effectively with patients and carers.
3. Recognise peoples needs for alternative methods of communication and respond accordingly.

This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in helping to develop the role and in initial and ongoing discussions.

Person Specification

Experience

Essential

• - Strong IT proficiency in Word and Excel
• - Excellent communication skills in English, both written and verbal
• - Exceptional organisational skills with the ability to prioritise tasks effectively and manage time efficiently
• - Ability to work independently as well as part of a team in a fast-paced environment.

Desirable

• - Knowledge of medical terminology is advantageous but not essential; willingness to learn on the job is required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

School Lane Surgery

Address

Doctors Surgery

School Lane

Thetford

Norfolk

IP24 2AG

United Kingdom

Employer's website

https://www.schoollanesurgery.co.uk/ (Opens in a new tab)