Job summary

The Reception Team Leader will provide leadership and day-to-day management of the Reception and Care Navigation Team, ensuring the delivery of an efficient, patient-centred service. Working closely with the Management Team and Partners, the post holder will oversee reception operations, staff development, rota management and service improvement, helping to ensure patients receive timely access to care.

The role requires handling sensitive and confidential information with the highest levels of professionalism, integrity and discretion.

The post holder will support quality improvement, workforce development, CQC compliance and the achievement of QOF and Enhanced Service targets, while promoting equality, inclusion, health and safety and collaborative working across the practice.

As a key member of the wider practice team, the successful candidate will contribute to the ongoing development of services and the delivery of excellent patient care.

Please note: Applications will be reviewed throughout the advertising period and we reserve the right to close this vacancy early if sufficient applications are received.

We welcome candidates who use AI tools thoughtfully during the application process. AI should be used to support and enhance your application, not replace your own skills, knowledge and experience. We encourage applicants to be authentic and clearly demonstrate their own achievements and strengths.

Main duties of the job

The Reception Team Leader will lead and manage the Reception and Care Navigation Team, ensuring the delivery of a high-quality, patient-focused service and the efficient day-to-day running of reception operations. The post holder will provide line management, training, support and performance oversight for reception staff, ensuring compliance with practice policies and mandatory training requirements.

Key responsibilities include managing reception rotas, supporting appointment and clinical rota management, coordinating home visit schedules, maintaining staffing levels, and overseeing effective care navigation processes. The post holder will act as a senior point of contact for patients, staff and external organisations, handling complex enquiries and supporting complaint resolution.

The role includes reviewing and improving reception processes, maintaining confidentiality and information governance standards, supporting practice reports, and contributing to the delivery of QOF, Enhanced Services and other contractual requirements. The post holder will also support operational responsibilities, including fire safety, deliveries and cold chain procedures where applicable.

Working closely with the wider management team and Partners, the Reception Team Leader will contribute to quality improvement, workforce development, safeguarding, clinical governance, CQC compliance and the promotion of equality, diversity and health and safety.

About us

Sixways Clinic is a friendly GP Practice in Cheltenham Spa. We serve just over 11,000 patients and aim to provide the highest level of care at all times. We have six GP Partners, two Salaried GPs, 2 ANPs, a strong Nursing Team, Admin Team and Care Navigation Team.

Job summary

The management team at Sixways Clinic consists of our Practice Manager, Operations Manager and HR & Quality Manager. They are in need of an assistant to support them in ensuring that the practice runs smoothly, providing excellent care to our community of patients.

There will be a wide variety of tasks to complete, including general administration, record retention and archiving, stock management (clinical and non-clinical items), premises audits, note taking, and data reporting.

In addition to supporting the management team, the Operations Assistant will also support the Care Navigation and Administration teams, for example by regularly spending time on front reception, answering phone calls and electronic communications.

This is a new role so you will have the opportunity to make it your own and suggest other ways in which it can add value to the practice.

There are 25 hours available per week, and ideally we are looking for someone to be in the surgery across all 5 days, Monday to Friday.

We welcome candidates using AI thoughtfully during the application process, but please ensure it supports your skills and experience rather than replacing them. Be authentic, and let your unique experiences and strengths shine through.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment

Main duties of the job

The Operations Assistant will be supporting the management team by completing some of the fundamental day to day tasks, allowing the managers to focus on more complex and strategic work. This will include:

• Completing administrative work efficiently and to a high standard
• Inspecting the building and facilities for compliance and Health and Safety checks
• Ensuring clinical and non-clinical teams have the resources they need when they need through timely stock management processes.
• Administering meetings (agendas, note taking) so they are effective
• Delivering a professional service to registered patients when receiving and responding to queries received in person, telephone or online
• Reporting from record systems and taking action when needed

An excellent Operations Assistant will be able to:

• Demonstrate a good level of competence in the use of MS Office programmes
• Demonstrate excellent verbal and written communication skills
• Organise and prioritise a busy workload
• Work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality
• Work well under pressure

• Use their initiative and identify ways to improve processes
• Show flexibility in the tasks they are willing to complete in order support the wider practice team

About us

Sixways Clinic is a friendly GP Practice in Cheltenham Spa established over 50 years ago and currently looks after 11,000 registered patients. These are cared for by a multidisciplinary team consisting of around 33 staff; including 6 GP Partners, 2GPs, 2 ANPs, and Nursing, Administration and Care Navigation Teams.

Our Mission Statement:

To deliver an excellent patient-centric service using innovative technology consistent with modern general practice

Our Vision:

To be the leading practice for patient experience and clinical outcomes

Our core values are to be: Caring, Helpful, Supportive, Empathetic and Communicative not only with our patients but also with each other.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£13.29 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0350-26-0013

Job locations

London Road

Cheltenham

Gloucestershire

GL52 6HS

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of the postholder. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Undertake a broad spectrum of administrative duties to support the practice management team. This may include, but not be restricted to:

i. Give Site Inductions to new staff members, contractors, locums, and visitors

ii. Archiving and Destruction of paperwork according to the retention schedule

iii. Assist with stock management and rotation for clinical and non-clinical items

iv. Undertake typing, photocopying and administration duties

v. Attend meetings as a note taker as required ensuring that notes are of a high standard.

vi. Running reports from SystmOne as requested and actioning those reports (e.g. calling patients to invite them for an appointment)

• Support with facilities management including workplace inspections, fire checks, premises audits
• Prepare agendas and produce minutes for PPG Meetings
• Support the Care Navigation and Administration teams, by spending time on front reception, answering phone calls and electronic communications, and undertaking administration duties.
• Support the Management Team as required with projects, systems and procedures
• Support the Management Team in the reviewing and updating of practice policies and procedures
• Support the Management Team with Continuous Improvement (CI) and change initiatives
• Manage asset registers as directed by the Management Team

Job description Job responsibilities The following are the core responsibilities of the postholder. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:Undertake a broad spectrum of administrative duties to support the practice management team. This may include, but not be restricted to:i. Give Site Inductions to new staff members, contractors, locums, and visitorsii. Archiving and Destruction of paperwork according to the retention scheduleiii. Assist with stock management and rotation for clinical and non-clinical itemsiv. Undertake typing, photocopying and administration dutiesv. Attend meetings as a note taker as required ensuring that notes are of a high standard.vi. Running reports from SystmOne as requested and actioning those reports (e.g. calling patients to invite them for an appointment)Support with facilities management including workplace inspections, fire checks, premises auditsPrepare agendas and produce minutes for PPG MeetingsSupport the Care Navigation and Administration teams, by spending time on front reception, answering phone calls and electronic communications, and undertaking administration duties.Support the Management Team as required with projects, systems and proceduresSupport the Management Team in the reviewing and updating of practice policies and proceduresSupport the Management Team with Continuous Improvement (CI) and change initiativesManage asset registers as directed by the Management Team

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in an office type environment

Desirable

• Experience of working in a healthcare setting
• Experience of working in a GP Practice

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• Business Administration qualification (NVQ) or equivalent

Knowledge and Skills

Essential

• Excellent verbal and written communication skills
• Competent in the use of MS Office and Outlook
• Good organisational skills
• Ability to use own initiative
• Problem solver with the ability to process information accurately and effectively
• Ability to work as a team member and autonomously
• Work to deadlines and prioritise a full workload
• Ability to work to key policies and procedures
• Work well under pressure
• High levels of integrity and confidentiality
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity

Desirable

• Clinical IT system user skills (SystmOne preferred)
• Being sensitive and empathetic in distressing situations, demonstrating emotional resilience
• Understand of safeguarding for adults and children

Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Experience of working in an office type environment Desirable Experience of working in a healthcare setting Experience of working in a GP Practice Qualifications Essential A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English Desirable Business Administration qualification (NVQ) or equivalent Knowledge and Skills Essential Excellent verbal and written communication skills Competent in the use of MS Office and Outlook Good organisational skills Ability to use own initiative Problem solver with the ability to process information accurately and effectively Ability to work as a team member and autonomously Work to deadlines and prioritise a full workload Ability to work to key policies and procedures Work well under pressure High levels of integrity and confidentiality Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity Desirable Clinical IT system user skills (SystmOne preferred) Being sensitive and empathetic in distressing situations, demonstrating emotional resilience Understand of safeguarding for adults and children

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sixways

Address

London Road

Cheltenham

Gloucestershire

GL52 6HS

United Kingdom

Employer's website

https://www.sixwaysclinic.co.uk/ (Opens in a new tab)

Employer details

Employer name

Sixways

Address

London Road

Cheltenham

Gloucestershire

GL52 6HS

United Kingdom

Employer's website

https://www.sixwaysclinic.co.uk/ (Opens in a new tab)

Job summary

Cheltenham Peripheral Primary Care Network is a group of 5 Practices situated around the edge of Cheltenham. We collaborate as a Network as we truly believe by working together we can achieve better and greater care for our patients in the communities.

We have an established Frailty Team for the Cheltenham Peripheral PCN which is a multi-disciplinary team dedicated to supporting patients who are frail, elderly or vulnerable and living in the community. The team has been created specifically by the Cheltenham Peripheral Network to recognise the needs of the local population and the scope for transforming services to provide personalised care.

The role of the frailty nurse supports CP PCNs plan to reduce the number of frail older people who have a lack of support, who want to continue living in their own homes and require access to some additional care. Cheltenham Peripheral want to establish a standardised approach to supporting frail patients in the community. The need for this has arisen because routine and unscheduled care has not changed in line with the needs of an ageing population. Older people can live with several health conditions and a gradual decline may be missed until a crisis occurs preventative work can help to avoid the person reaching a crisis.

Main duties of the job

The Frailty Nurse will work alongside our established Frailty team in developing close relationships with our five GP practices, supporting them to:

Establish systems and co-ordinate patient access to services.

Delivering the Gloucestershire Model of Frailty.

Enable smooth and planned transfer between care settings.

Provide advice and information.

Oversee safeguarding administration and communication with partner organisations where required.

Ensure personalised health and care planning is proactive, supportive and patient-centred.

About us

The Leckhampton Surgery, Stoke Road Surgery, Sixways Clinic, Winchcombe Medical Centre and Cleevelands Medical Centre work together as the Cheltenham Peripheral Primary Care Network. Working in Multidisciplinary teams our Pharmacists, Social Prescribers, Care-Coordinators, Mental Health Practitioners, Physician Associates and Pharmacy Technicians support our GP and Nursing Colleagues to provide a high level of care to patients.

The Frailty nurse will work alongside care co-ordinators and social prescribing link workers to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN

Job summary

We are preparing for a busy seasonal vaccination programme and need an administrative assistant to support us on a Bank basis. Training will be given in week commencing 28th September(this time will be paid) ready for our first clinic on Monday 5th October.

The role will primarily involve sitting with a clinician who will be giving the vaccinations and updating the patient clinical records

Main duties of the job

a. Update patient records regarding winter season vaccinations in real time (ie sitting with the clinician and updating records in the appointment)

b. Answer calls on the vaccination line and book appointments following the relevant SOP

c. Support clinicians and patients by bringing patients through to the clinical areas from the waiting room

d. Telephone eligible patients to invite them to attend an appointment for their seasonal vaccinations

About us

Established over 50 years ago the practice currently looks after 11000 registered patients. These are cared for by a multidisciplinary team consisting of around 33 staff; including 6 GP partners and 2 salaried GPs.

Our Mission Statement:

To deliver an excellent patient-centric service using innovative technology consistent with modern general practice

Our Vision:

To be the leading practice for patient experience and clinical outcomes

Our core values are to be: Caring, Helpful, Supportive, Empathetic and Communicative not only with our patients but also with each other.