Job summary

Are you looking to start or develop your career in HR? We have an exciting opportunity to join South Coast Medical Group as an HR Assistant, providing essential administrative support across the employee journey.

This is an ideal entry-level opportunity for someone who is organised, accurate, enjoys working with people and has a genuine interest in developing a career in HR. Previous HR experience would be helpful, but is not essential we are looking for someone with the right attitude, aptitude and enthusiasm to learn.

The role is offered for 9 months fixed term, with 2025 hours per week worked over a minimum of 4 days, including Mondays and Fridays. External applicants will be offered a fixed-term contract, while existing SCMG employees may apply as a secondment, subject to line manager approval.

You will be joining an experienced, supportive HR team within a large Primary Care organisation, with the opportunity to build practical HR knowledge and experience from the ground up.

Main duties of the job

You will support the HR team with the day-to-day administration that helps keep our people processes organised, accurate and responsive.

The role will involve supporting recruitment and onboarding activity, maintaining employee records and HR systems, preparing routine correspondence and documentation, and helping to monitor key areas such as probation, appraisals and mandatory training.

You will also help organise meetings, interviews, training and staff engagement activities, while responding to straightforward HR queries and ensuring more complex matters are directed to the appropriate colleague.

This is a varied role where priorities can change quickly, so you will need to be organised, adaptable and comfortable working with confidential information. You will work closely with the wider HR team and colleagues across our practices to help provide an efficient and professional HR service.

About us

South Coast Medical Group is an award-winning NHS Primary Care Network comprising five GP surgery locations across the Bournemouth area and serving more than 55,000 patients.

Our people are at the heart of what we do and our values underpin the way we work and the culture we continue to develop across the organisation:

Seek Solutions looking for ways to improve, innovate and overcome challenges.Care and Be Compassionate treating patients and colleagues with kindness, respect and understanding.Mean What You Say communicating openly and honestly and taking responsibility for what we do.Grow Relationships building positive, collaborative relationships with our patients, colleagues and partners.

You will join a friendly, busy and supportive team where professionalism, teamwork and development are encouraged.

Benefits include NHS Pension, up to 30 days annual leave, parking at each site, Health Service Discounts, an Employee Assistance Programme, discounted bus travel and an employee referral scheme.

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

A2965-26-0009

Job locations

South Coast Medical Group GP Surgery

12-14 Walpole Rd

Bournemouth

Dorset

BH1 4HA

United Kingdom

Job description

Job responsibilities

JOB TITLE: Human Resources Administrator

REPORTS TO: Human Resources and Recruitment Coordinator

Job Summary:

To provide efficient and accurate administrative support to the HR team across a range of routine HR activities.

The postholder will undertake entry-level HR administration including data entry, document management, recruitment administration, employee record maintenance, meeting arrangements and routine monitoring activities.

Working under the supervision of the HR and Recruitment Coordinator, the postholder will follow established HR processes, templates and procedures and will refer queries requiring advice, interpretation or judgement to an appropriate member of the HR team.

The role provides an opportunity to develop knowledge and experience across the HR function while providing essential administrative support to the wider team.

Job Responsibilities:

The HR Administrator is not responsible for providing independent HR advice, interpreting HR policies, managing employee relations cases, making recruitment or employment decisions, or approving changes to employment terms. These matters should be referred to the HR & Recruitment Coordinator, HR Advisor or HR Manager as appropriate.

Recruitment, Selection and Induction

To act as a professional and dedicated member of the HR team demonstrating effective communication skills throughout the course of each and every day

To act as potentially the first point of contact for prospective candidates, coordinating and booking interviews with relevant recruiting managers.

Assist with ad-hoc administration of the recruitment systems/portals

To ensure accurate and confidential scanning/filing of all recruitment documentation

To coordinate central inductions for new staff as required

HR Administration

Provide routine administrative support to existing staff, e.g. queries about annual leave entitlement, reference requests, etc

• To accurately complete data entry on various HR spreadsheets

To ensure accuracy of sickness absence record-keeping, including systems updates and electronic filing

Ensure that employee files are kept up to date in line with the Care Quality Commission (CQC) and other legislative requirements

Ensure accuracy in naming and filing of documents consistently

Process leavers as necessary ensuring payroll are notified and systems are updated as appropriate

Arrange exit interviews as required.

Maintain and update the diaries of the HR Team as requested.

Responsible for the collection and distribution of HR internal/external mail.

Responsible for monitoring the HR & Operations inbox and actioning requests received through the Hub, including but not limited to sickness absence notifications, 1:1s, appraisals, training request forms, training certificates, and other HR-related correspondence. Ensure all documentation is appropriately filed within employee records and on the hub.

Escalate matters received via the HR & Operations inbox to the appropriate member of the HR team where necessary, ensuring timely and accurate resolution.

Employee Relations

To take a proactive approach to arrange informal and formal meetings and hearings within agreed timescales, liaising with those involved and securing appropriate rooms when required.

To copy and issue hearing packs by the required deadlines.

Performance and Talent Management

Manage the completion of appraisals and chase those who have not submitted them.

To work with the HR Advisor and/or HR Manager to collate training needs identified from completed appraisals.

Training and Development

Arrange dates and venues for clinical and non-clinical training sessions and provide administrative support as required

To continuously develop own skills and knowledge in relation to the role.

Process improvement

To contribute to the service development and improvements.

To actively participate in development of new initiatives, demonstrating innovation, for example, develop opportunities to utilise full functionality of the HR online system

Policy and Document Development

Assist with formatting, updating and publishing approved HR documents, such as the employee handbook

Support the HR team to ensure that all staff employment related policies are up to date and employees are aware of any changes.

General Duties

Carry out other ad hoc duties as required.

Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and Freedom of Information Act.

Carry out duties with due regard for equal opportunities, health and safety and SCMG Values.

Assist with the organisation of all social events and annual functions e.g. Christmas party, PLT etc.

Terms and Conditions of Service

This post is subject to a DBS check and satisfactory reference.

The post holder must hold a valid driving licence and possess business insurance for travel between sites.

Confidentiality:

• To demonstrate a high degree of confidentiality and discretion regarding sensitive information, including health, employment, financial and personal matters. In the performance of the duties outlined in this Job Description, the post-holder will have access to highly confidential information relating to colleagues and employee, patients and their carers, PCN staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Surgery Health & Safety Policy, to include:

Using personal security systems within the workplace according to Surgery guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, Surgery Values and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post holder will participate in any training and development programme implemented by the Surgery as part of this employment, to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post holder will strive to maintain quality within the Surgery, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post holder will:

Apply Surgery policies, standards and protocols.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

The above job description is not intended to be exhaustive. The duties and responsibilities may vary over time according to the changing needs of the service.

Job description Job responsibilities JOB TITLE: Human Resources AdministratorREPORTS TO: Human Resources and Recruitment CoordinatorJob Summary:To provide efficient and accurate administrative support to the HR team across a range of routine HR activities.The postholder will undertake entry-level HR administration including data entry, document management, recruitment administration, employee record maintenance, meeting arrangements and routine monitoring activities.Working under the supervision of the HR and Recruitment Coordinator, the postholder will follow established HR processes, templates and procedures and will refer queries requiring advice, interpretation or judgement to an appropriate member of the HR team.The role provides an opportunity to develop knowledge and experience across the HR function while providing essential administrative support to the wider team.Job Responsibilities:The HR Administrator is not responsible for providing independent HR advice, interpreting HR policies, managing employee relations cases, making recruitment or employment decisions, or approving changes to employment terms. These matters should be referred to the HR & Recruitment Coordinator, HR Advisor or HR Manager as appropriate.Recruitment, Selection and Induction To act as a professional and dedicated member of the HR team demonstrating effective communication skills throughout the course of each and every day To act as potentially the first point of contact for prospective candidates, coordinating and booking interviews with relevant recruiting managers. Assist with ad-hoc administration of the recruitment systems/portals To ensure accurate and confidential scanning/filing of all recruitment documentation To coordinate central inductions for new staff as requiredHR Administration Provide routine administrative support to existing staff, e.g. queries about annual leave entitlement, reference requests, etc To accurately complete data entry on various HR spreadsheets To ensure accuracy of sickness absence record-keeping, including systems updates and electronic filing Ensure that employee files are kept up to date in line with the Care Quality Commission (CQC) and other legislative requirements Ensure accuracy in naming and filing of documents consistently Process leavers as necessary ensuring payroll are notified and systems are updated as appropriate Arrange exit interviews as required. Maintain and update the diaries of the HR Team as requested. Responsible for the collection and distribution of HR internal/external mail. Responsible for monitoring the HR & Operations inbox and actioning requests received through the Hub, including but not limited to sickness absence notifications, 1:1s, appraisals, training request forms, training certificates, and other HR-related correspondence. Ensure all documentation is appropriately filed within employee records and on the hub. Escalate matters received via the HR & Operations inbox to the appropriate member of the HR team where necessary, ensuring timely and accurate resolution.Employee Relations To take a proactive approach to arrange informal and formal meetings and hearings within agreed timescales, liaising with those involved and securing appropriate rooms when required. To copy and issue hearing packs by the required deadlines. Performance and Talent Management Manage the completion of appraisals and chase those who have not submitted them. To work with the HR Advisor and/or HR Manager to collate training needs identified from completed appraisals. Training and Development Arrange dates and venues for clinical and non-clinical training sessions and provide administrative support as required To continuously develop own skills and knowledge in relation to the role. Process improvement To contribute to the service development and improvements. To actively participate in development of new initiatives, demonstrating innovation, for example, develop opportunities to utilise full functionality of the HR online systemPolicy and Document Development Assist with formatting, updating and publishing approved HR documents, such as the employee handbook Support the HR team to ensure that all staff employment related policies are up to date and employees are aware of any changes. General Duties Carry out other ad hoc duties as required. Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and Freedom of Information Act. Carry out duties with due regard for equal opportunities, health and safety and SCMG Values. Assist with the organisation of all social events and annual functions e.g. Christmas party, PLT etc.Terms and Conditions of Service This post is subject to a DBS check and satisfactory reference. The post holder must hold a valid driving licence and possess business insurance for travel between sites.Confidentiality: To demonstrate a high degree of confidentiality and discretion regarding sensitive information, including health, employment, financial and personal matters. In the performance of the duties outlined in this Job Description, the post-holder will have access to highly confidential information relating to colleagues and employee, patients and their carers, PCN staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety:The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Surgery Health & Safety Policy, to include: Using personal security systems within the workplace according to Surgery guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.Equality and Diversity:The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, Surgery Values and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.Personal/Professional Development:The post holder will participate in any training and development programme implemented by the Surgery as part of this employment, to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post holder will strive to maintain quality within the Surgery, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.Communication:The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post holder will: Apply Surgery policies, standards and protocols. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. The above job description is not intended to be exhaustive. The duties and responsibilities may vary over time according to the changing needs of the service.

Person Specification

Communication & Knowledge

Essential

• Essential
• Good written and verbal communication skills with a professional and courteous approach.
• Ability to communicate appropriately with candidates, new starters, colleagues and managers.
• Ability to respond to routine administrative queries and signpost or escalate matters requiring HR advice.
• Awareness of the importance of accurate employment documentation.
• Ability to maintain a high degree of discretion and confidentiality.
• Positive approach to learning and contributing ideas for simple improvements to administrative processes.

Experience

Essential

• Previous administrative experience, or experience in a role requiring accurate record keeping and organisation.
• Experience of producing accurate routine correspondence and documentation using templates or established processes.
• Experience of using computerised systems to enter, maintain and retrieve information.
• Knowledge of general office practices and procedures.
• Experience of using Microsoft Office applications.
• Experience of producing and formatting letters and other documentation using IT.
• Experience of maintaining accurate and comprehensive records.
• Experience of prioritising workload, managing time effectively and dealing with conflicting priorities.

Desirable

• Experience of working within a GP Practice and/or Primary Care Network environment.
• Previous experience of HR administration and/or recruitment administration.

Qualifications

Essential

• Essential
• Good standard of education with strong literacy and numeracy skills, e.g. GCSEs or equivalent including Maths and English, NVQ Level 2, or equivalent administrative knowledge and skills.

Personable Attributes

Essential

• Essential
• Approachable, reliable and professional.
• Proactive, helpful and willing to learn.
• Able to follow instructions and established processes and recognise when guidance is required.
• Able to demonstrate compassion, sensitivity and discretion where appropriate.
• Able to prioritise and adapt to changing situations.
• Able to work to strict deadlines.
• Flexible and willing to work across different locations within the PCN area.
• Able to maintain confidentiality at all times.

Skills & Competencies

Essential

• Essential
• Good clerical and administrative skills with excellent attention to detail and accuracy.
• Ability to handle confidential and sensitive information appropriately and with discretion.
• Good organisational skills with the ability to prioritise routine tasks and meet agreed deadlines.
• Ability to work under pressure and adapt to changing priorities.
• Ability to follow established policies, procedures and standard processes consistently.
• Ability to work effectively under supervision and seek guidance when required.
• Ability to identify routine issues and appropriately escalate queries or concerns.
• Willingness to learn, adapt and respond positively to change.

Person Specification Communication & Knowledge Essential Essential Good written and verbal communication skills with a professional and courteous approach. Ability to communicate appropriately with candidates, new starters, colleagues and managers. Ability to respond to routine administrative queries and signpost or escalate matters requiring HR advice. Awareness of the importance of accurate employment documentation. Ability to maintain a high degree of discretion and confidentiality. Positive approach to learning and contributing ideas for simple improvements to administrative processes. Experience Essential Previous administrative experience, or experience in a role requiring accurate record keeping and organisation. Experience of producing accurate routine correspondence and documentation using templates or established processes. Experience of using computerised systems to enter, maintain and retrieve information. Knowledge of general office practices and procedures. Experience of using Microsoft Office applications. Experience of producing and formatting letters and other documentation using IT. Experience of maintaining accurate and comprehensive records. Experience of prioritising workload, managing time effectively and dealing with conflicting priorities. Desirable Experience of working within a GP Practice and/or Primary Care Network environment. Previous experience of HR administration and/or recruitment administration. Qualifications Essential Essential Good standard of education with strong literacy and numeracy skills, e.g. GCSEs or equivalent including Maths and English, NVQ Level 2, or equivalent administrative knowledge and skills. Personable Attributes Essential Essential Approachable, reliable and professional. Proactive, helpful and willing to learn. Able to follow instructions and established processes and recognise when guidance is required. Able to demonstrate compassion, sensitivity and discretion where appropriate. Able to prioritise and adapt to changing situations. Able to work to strict deadlines. Flexible and willing to work across different locations within the PCN area. Able to maintain confidentiality at all times. Skills & Competencies Essential Essential Good clerical and administrative skills with excellent attention to detail and accuracy. Ability to handle confidential and sensitive information appropriately and with discretion. Good organisational skills with the ability to prioritise routine tasks and meet agreed deadlines. Ability to work under pressure and adapt to changing priorities. Ability to follow established policies, procedures and standard processes consistently. Ability to work effectively under supervision and seek guidance when required. Ability to identify routine issues and appropriately escalate queries or concerns. Willingness to learn, adapt and respond positively to change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Coast Medical Group

Address

South Coast Medical Group GP Surgery

12-14 Walpole Rd

Bournemouth

Dorset

BH1 4HA

United Kingdom

Employer's website

https://southcoastmedicalgroup.co.uk (Opens in a new tab)

Employer details

Employer name

South Coast Medical Group

Address

South Coast Medical Group GP Surgery

12-14 Walpole Rd

Bournemouth

Dorset

BH1 4HA

United Kingdom

Employer's website

https://southcoastmedicalgroup.co.uk (Opens in a new tab)

Job summary

South Coast Medical Group is looking to recruit a motivated and patient-focused Salaried GP for 6 sessions per week, based at Denmark Road Medical Centre (DRMC), on a 9-month fixed-term contract to provide maternity cover.

The required working days are Tuesday, Thursday and Friday.

This is an excellent opportunity to work within a large, forward-thinking and award-winning Primary Care Network serving more than 55,000 patients across Bournemouth.

You will work alongside an experienced multidisciplinary team including GPs, nurses, pharmacists, frailty clinicians and administrative colleagues, with a strong emphasis on collaborative working, continuity of care and high clinical standards.

We are looking for a GP who is confident working autonomously, enjoys being part of a wider team and shares our commitment to delivering safe, compassionate and high-quality primary care.

Our values Seek Solutions, Care and Be Compassionate, Mean What You Say and Grow Relationships underpin the way we work and the culture we continue to develop across the organisation.

Main duties of the job

The post holder will provide the full range of general medical services expected within primary care, managing a varied caseload and assessing patients with both acute and long-term conditions.

The role will include face-to-face and telephone consultations, clinical decision-making, prescribing, reviewing investigations, referrals, occasional home visits and management of associated clinical administration.

You will work collaboratively with the wider multidisciplinary team, contribute to safe and effective patient care, and support continuity across the practice.

The post may also include participation in Duty Doctor responsibilities and clinical meetings, in line with the needs of the service.

About us

South Coast Medical Group is an award-winning Primary Care Network, providing primary care services to more than 55,000 patients across Bournemouth.

We are a large, forward-thinking organisation made up of a number of GP practices and multidisciplinary teams working together to provide high-quality, accessible and patient-centred care to our local communities.

We are currently looking to recruit a Salaried GP on a 9-month fixed-term contract to provide maternity cover. The successful candidate will join an established and supportive clinical team and work collaboratively with GPs, nurses, pharmacists, allied health professionals and our wider administrative teams.

Our values underpin the way we work:

Seek solutionsWe look for ways to improve what we do and embrace innovation, proactivity and continuous learning.

Care and be compassionateConsideration is at the heart of excellent care, high standards and a positive work environment.

Mean what you sayHonest input from staff and patients is the driving force behind the continuing development of the organisation.

Grow relationshipsWe work collaboratively with staff and patients to build strong relationships that help us uphold our values.

The successful candidate will be expected to contribute positively to these values, work effectively as part of the wider multidisciplinary team and support our commitment to delivering safe, high-quality and compassionate primary care throughout the maternity cover period.

Details

Date posted

15 September 2026

Pay scheme

Other

Salary

£11,688 a session

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

A2965-26-0008

Job locations

South Coast Medical Group

Denmark Road Medical Centre

37 Denmark Road

Bournemouth

Dorset

BH9 1PB

United Kingdom

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting. They must act within professional boundaries and provide the highest quality of holistic care for all patients. A successful candidate will be working alongside a friendly, hardworking team of general practitioners, nursing colleagues, admin and reception staff in the care of practice patients.

Job responsibilities

The post-holder will need to ensure they are readily available to work alongside the Practice timetable, undertaking a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries.

Effectively manage paperwork and correspondence which need to be completed within a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

File abnormal blood tests, as well as those for absent GPs include microbiology as these arent marked abnormal if positive

File blood test for absent GPs in next 2 working days

Deal with ALL DOCTORS tasks.

Complete scanned documents/workflow ALL DOCTORS group including necessary referrals/etc

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safe

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/ audit and clinical standard setting within the organisation

Computer data and patient records entry, allocation and collation, processing and recording information in accordance with practice procedures

Contributing to the development of computer-based patient records.

Contributing to the summarising of patient records and Read-Coding patient data.

Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.

Attending training and events organised by the Practice or other agencies, where appropriate.

Helping to keep all practice areas tidy and free from obstructions and clutter.

Helping to maintain a positive, patient focussed culture.

Helping to maintain a positive, supportive culture across the whole of the practice team.

Filing pathology results and actioning related clinical work.

Filing of scanned documents/ workflow and the actioning of clinical work related to them.

Authorisation of acute and repeat prescriptions.

SystmOne Tasks and actioning related clinical work.

Completion of paper documents e.g. child protection forms and insurance documents.

Occasional home visits.

During busy periods including holidays & sickness you may be requested to see additional patients.

Attendance of clinical meetings at site and PCN level.

Duty Doctor Responsibilities

Urgent telephone appointments.

Urgent Tasks.

Limited pre-booked telephone appointments to increase telephone capacity and for continuity (limited on busiest days, Monday and Friday).

Supervise/support urgent/same day queries pharmacy team, NPs, nursing team, frailty team

Supervise FY2, NPs.

Assist with triage/allocation of home visits Paramedics triage from 8.30-5.30.

See face to face appointments if urgent and all other appointments taken, often after paramedic triaged patient.

Patient services

To provide medication review services to patients via clinics in the practice, domiciliary visits and in residential and nursing homes, and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care.

To present at patient group meetings or other appropriate events to give advice on the appropriate use of medicines.

To produce patient information leaflets and posters and run medicine awareness projects throughout the year.

Assist Partners with the appropriate monitoring and management of their prescribing budgets.

To prepare evidence based resources and information to support the medicine management team and all other relevant health professionals in the implementation of rational cost-effective prescribing.

To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Surgery Health & Safety Policy, to include:

Using personal security systems within the workplace according to Surgery guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, Surgery Values and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

The post holder will participate in any training and development programme implemented by the Surgery as part of this employment, to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post holder will strive to maintain quality within the Surgery, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Contribution to the Implementation of Services

The post holder will:

Apply Surgery policies, standards and protocols.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Position may include other duties as determined by SCMG.

Job description Job responsibilities The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting. They must act within professional boundaries and provide the highest quality of holistic care for all patients. A successful candidate will be working alongside a friendly, hardworking team of general practitioners, nursing colleagues, admin and reception staff in the care of practice patients.Job responsibilitiesThe post-holder will need to ensure they are readily available to work alongside the Practice timetable, undertaking a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries.Effectively manage paperwork and correspondence which need to be completed within a timely fashion.Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within organisation.Assessing the health care needs of patients with undifferentiated and undiagnosed problems.Screening patients for disease risk factors and early signs of illness.In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.Providing counselling and health education.Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.Recording clear and contemporaneous consultation notes to agreed standards.Collecting data for audit purposes.Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.File abnormal blood tests, as well as those for absent GPs include microbiology as these arent marked abnormal if positiveFile blood test for absent GPs in next 2 working daysDeal with ALL DOCTORS tasks.Complete scanned documents/workflow ALL DOCTORS group including necessary referrals/etcAwareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safeA commitment to life-long learning and audit to ensure evidence-based best practice.Contributing to evaluation/ audit and clinical standard setting within the organisationComputer data and patient records entry, allocation and collation, processing and recording information in accordance with practice proceduresContributing to the development of computer-based patient records.Contributing to the summarising of patient records and Read-Coding patient data.Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.Attending training and events organised by the Practice or other agencies, where appropriate.Helping to keep all practice areas tidy and free from obstructions and clutter. Helping to maintain a positive, patient focussed culture. Helping to maintain a positive, supportive culture across the whole of the practice team. Filing pathology results and actioning related clinical work. Filing of scanned documents/ workflow and the actioning of clinical work related to them. Authorisation of acute and repeat prescriptions. SystmOne Tasks and actioning related clinical work. Completion of paper documents e.g. child protection forms and insurance documents. Occasional home visits. During busy periods including holidays & sickness you may be requested to see additional patients. Attendance of clinical meetings at site and PCN level. Duty Doctor ResponsibilitiesUrgent telephone appointments.Urgent Tasks. Limited pre-booked telephone appointments to increase telephone capacity and for continuity (limited on busiest days, Monday and Friday). Supervise/support urgent/same day queries pharmacy team, NPs, nursing team, frailty team Supervise FY2, NPs. Assist with triage/allocation of home visits Paramedics triage from 8.30-5.30. See face to face appointments if urgent and all other appointments taken, often after paramedic triaged patient. Patient servicesTo provide medication review services to patients via clinics in the practice, domiciliary visits and in residential and nursing homes, and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care. To present at patient group meetings or other appropriate events to give advice on the appropriate use of medicines. To produce patient information leaflets and posters and run medicine awareness projects throughout the year. Assist Partners with the appropriate monitoring and management of their prescribing budgets. To prepare evidence based resources and information to support the medicine management team and all other relevant health professionals in the implementation of rational cost-effective prescribing. To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing. CommunicationThe post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Surgery may only be divulged to authorised persons in accordance with the Surgery policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & SafetyThe post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Surgery Health & Safety Policy, to include: Using personal security systems within the workplace according to Surgery guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified.Equality and DiversityThe post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Surgery procedures and policies, Surgery Values and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.Personal/Professional DevelopmentThe post holder will participate in any training and development programme implemented by the Surgery as part of this employment, to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.QualityThe post holder will strive to maintain quality within the Surgery, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources.Contribution to the Implementation of ServicesThe post holder will: Apply Surgery policies, standards and protocols. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.Position may include other duties as determined by SCMG.

Person Specification

Skills Knowledge

Essential

• Good communication on all levels
• Ability to work on own initiative
• Ability to work as part of a team
• Patient sensitive
• Honest
• Ability to work in a highly confidential environment
• Sensitive to patient issues
• Ability to stay calm in a crisis
• Willingness to undertake continuing professional development
• Full UK driving licence and use of car
• Knowledge of current guidelines
• Knowledge of current General Practice environment
• Understanding of demographic characteristics that affect health in the local area

Qualifications

Essential

• GMC Registered
• MBBS or equivalent medical degree
• MRCGP
• Inclusion on the Performers List
• MPS/MDUS/MDDUS membership
• DBS Enhanced Check

Experience

Essential

• Worked within a GP Practice
• Working in Primary Care in an area with significant health problems
• EPS prescribing
• Clinical systems

Person Specification Skills Knowledge Essential Good communication on all levels Ability to work on own initiative Ability to work as part of a team Patient sensitive Honest Ability to work in a highly confidential environment Sensitive to patient issues Ability to stay calm in a crisis Willingness to undertake continuing professional development Full UK driving licence and use of car Knowledge of current guidelines Knowledge of current General Practice environment Understanding of demographic characteristics that affect health in the local area Qualifications Essential GMC Registered MBBS or equivalent medical degree MRCGP Inclusion on the Performers List MPS/MDUS/MDDUS membership DBS Enhanced Check Experience Essential Worked within a GP Practice Working in Primary Care in an area with significant health problems EPS prescribing Clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Coast Medical Group

Address

South Coast Medical Group

Denmark Road Medical Centre

37 Denmark Road

Bournemouth

Dorset

BH9 1PB

United Kingdom

Employer's website

https://southcoastmedicalgroup.co.uk (Opens in a new tab)

Employer details

Employer name

South Coast Medical Group

Address

South Coast Medical Group

Denmark Road Medical Centre

37 Denmark Road

Bournemouth

Dorset

BH9 1PB

United Kingdom

Employer's website

https://southcoastmedicalgroup.co.uk (Opens in a new tab)

Job summary

South Coast Medical Group is looking for 2 friendly, organised and approachable Receptionist/Administrators to join our teams at The Grove Surgery and our Denmark Road Medical Centre(DRMC)

This is a varied and busy role at the heart of the practice, providing an important first point of contact for our patients and supporting the wider clinical and administrative team.

We are looking for someone who is confident communicating with people both face-to-face and over the telephone, has good administrative and IT skills, and is able to remain calm, professional and helpful in a busy healthcare environment.

The post at The Grove Surgery is for 22 hours per week, and DRMC 29 hoursper weekpaid at £12.71 per hour.

The proposed working pattern is:

Grove

• Monday: 8.30-18:00
• Tuesday: 13:30-18:00
• Wednesday: 8.30-13:00
• Thursday: 8.30-13:00

DRMC

• Monday:13:30-18:30
• Wednesday: 13:30-18:30
• Thursday: 9:00-18:30
• Friday: 9:00-18:30

Previous experience within General Practice or the NHS would be beneficial, although applicants with strong reception, administrative or customer service experience are also encouraged to apply. Please specify in your application which role you would like to be considered for.

Main duties of the job

The Receptionist/Administrator will provide a courteous, efficient and effective reception and administrative service to patients and the wider practice team.

The role will include:

• Welcoming patients and visitors to the surgery and assisting with their enquiries.
• Answering incoming telephone calls and directing patients to the appropriate service or member of the team.
• Processing requests for appointments, home visits and other patient enquiries.
• Booking, amending and managing patient appointments using the practice clinical system.
• Registering new patients and updating patient information.
• Processing repeat prescription requests in accordance with practice procedures.
• Scanning, filing, photocopying and carrying out general administrative duties.
• Signposting patients and visitors to appropriate services where required.
• Monitoring the waiting area and communicating effectively with clinical and administrative colleagues.
• Maintaining patient confidentiality and handling sensitive information appropriately.
• Supporting the smooth day-to-day running of the surgery and undertaking other reasonable duties as required.

About us

About usAbout us

South Coast Medical Group is an award-winning Primary Care Network, providing primary care services to more than 55,000 patients across Bournemouth.

We are a large, forward-thinking organisation made up of a number of GP practices and teams working together to provide high-quality, accessible and patient-centred care to our local communities.

Our Reception and Administration teams are a vital part of the organisation and are often the first point of contact for our patients. We recognise the important role they play in creating a positive patient experience and in supporting the smooth day-to-day running of our services.

Our values underpin the way we work:

Seek solutionsWe look for ways to improve what we do and embrace innovation, proactivity and continuous learning.

Care and be compassionateConsideration is at the heart of excellent care, high standards and a positive work environment.

Mean what you sayHonest input from staff and patients is the driving force behind the continuing development of the organisation.

Grow relationshipsWe work collaboratively with staff and patients to build strong relationships that help us uphold our values.

The successful candidate will join a supportive team and will be expected to contribute positively to these values and to our commitment to providing a high standard of care and service to our patients.

Details

Date posted

15 September 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2965-26-0006

Job locations

South Coast Medical Group GP Surgery

The Grove Surgery

Fairmile Road

Christchurch

Dorset

BH23 2FQ

United Kingdom

Job description

Job responsibilities

Job summary

To receive, assist and direct patients in accessing the appropriate healthcare professional or service within the surgery in a courteous, efficient and effective manner.

To provide general administrative support to the surgery team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.

The post holder will also provide information and signposting to patients and visitors where appropriate.

Reception and patient contact

• Welcome and check in patients attending the surgery.
• Respond to patient enquiries in a courteous, respectful and helpful manner.
• Answer incoming telephone calls and redirect calls as appropriate.
• Process requests for same-day and future appointments.
• Deal with requests for home visits in accordance with surgery procedures.
• Contact patients when requested by the clinical or supervisory team.
• Cover reception positions as required.
• Monitor the waiting area and keep other members of the practice team informed of any relevant issues.
• Open and close the surgery as directed by practice procedures.
• Signpost patients and visitors to other services where appropriate.

Administration and computer work

• Maintain a good working knowledge of surgery procedures and work in accordance with agreed protocols.
• Use the clinical computer system to manage patient information and appointments.
• Register new patients and maintain accurate electronic patient records.
• Process changes of address and other updates to patient information.
• Process repeat prescription requests in accordance with surgery guidelines.
• Scan and file documentation onto the clinical system.
• Undertake photocopying and other general administrative duties as required.
• Regularly access and use NHS email.
• Respond appropriately to computer-generated alerts, flags and reminders.

Confidentiality

The post holder will have access to confidential and sensitive information relating to patients, carers, colleagues and the organisation.

All information must be treated as strictly confidential and only shared with authorised individuals in accordance with South Coast Medical Group policies and procedures and relevant data protection requirements.

Health, safety and infection prevention

The post holder will:

• Work in a way that promotes their own health and safety and that of colleagues, patients and visitors.
• Identify and report potential risks.
• Follow appropriate infection prevention and control procedures.
• Maintain a safe, clean and tidy working environment.
• Complete required training and apply this knowledge within the workplace.

Equality and diversity

The post holder will:

• Respect the privacy, dignity, needs, beliefs and rights of patients, carers and colleagues.
• Treat people fairly and without judgement.
• Work in accordance with organisational policies, procedures and relevant legislation.

Communication and teamwork

The post holder will:

• Communicate effectively and professionally with patients, carers and colleagues.
• Recognise when alternative methods of communication may be required.
• Work effectively as part of the wider practice team.
• Manage their own workload and time appropriately.
• Contribute ideas and suggestions to improve the effectiveness of the team and service.

Training and development

The post holder will be expected to:

• Complete all required statutory and mandatory training.
• Participate in an annual performance review.
• Take responsibility for their own learning and development.
• Maintain and develop the skills required to undertake the role effectively.

The post may include other reasonable duties as determined by South Coast Medical Group.

Job description Job responsibilities Job summaryTo receive, assist and direct patients in accessing the appropriate healthcare professional or service within the surgery in a courteous, efficient and effective manner.To provide general administrative support to the surgery team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.The post holder will also provide information and signposting to patients and visitors where appropriate.Reception and patient contactWelcome and check in patients attending the surgery.Respond to patient enquiries in a courteous, respectful and helpful manner.Answer incoming telephone calls and redirect calls as appropriate.Process requests for same-day and future appointments.Deal with requests for home visits in accordance with surgery procedures.Contact patients when requested by the clinical or supervisory team.Cover reception positions as required.Monitor the waiting area and keep other members of the practice team informed of any relevant issues.Open and close the surgery as directed by practice procedures.Signpost patients and visitors to other services where appropriate.Administration and computer workMaintain a good working knowledge of surgery procedures and work in accordance with agreed protocols.Use the clinical computer system to manage patient information and appointments.Register new patients and maintain accurate electronic patient records.Process changes of address and other updates to patient information.Process repeat prescription requests in accordance with surgery guidelines.Scan and file documentation onto the clinical system.Undertake photocopying and other general administrative duties as required.Regularly access and use NHS email.Respond appropriately to computer-generated alerts, flags and reminders.ConfidentialityThe post holder will have access to confidential and sensitive information relating to patients, carers, colleagues and the organisation.All information must be treated as strictly confidential and only shared with authorised individuals in accordance with South Coast Medical Group policies and procedures and relevant data protection requirements.Health, safety and infection preventionThe post holder will:Work in a way that promotes their own health and safety and that of colleagues, patients and visitors.Identify and report potential risks.Follow appropriate infection prevention and control procedures.Maintain a safe, clean and tidy working environment.Complete required training and apply this knowledge within the workplace.Equality and diversityThe post holder will:Respect the privacy, dignity, needs, beliefs and rights of patients, carers and colleagues.Treat people fairly and without judgement.Work in accordance with organisational policies, procedures and relevant legislation.Communication and teamworkThe post holder will:Communicate effectively and professionally with patients, carers and colleagues.Recognise when alternative methods of communication may be required.Work effectively as part of the wider practice team.Manage their own workload and time appropriately.Contribute ideas and suggestions to improve the effectiveness of the team and service.Training and developmentThe post holder will be expected to:Complete all required statutory and mandatory training.Participate in an annual performance review.Take responsibility for their own learning and development.Maintain and develop the skills required to undertake the role effectively.The post may include other reasonable duties as determined by South Coast Medical Group.

Person Specification

Knowledge & Skills

Essential

• Essential
• Excellent verbal and written communication skills.
• Ability to remain calm, professional and helpful in a busy environment.
• Good organisational and time-management skills.
• Ability to prioritise workload and manage competing demands.
• Good attention to detail and ability to maintain accurate records.
• Understanding of the importance of confidentiality when handling patient information.
• Ability to work effectively both independently and as part of a team.
• Friendly, approachable and patient-focused manner.
• Reliable, flexible and willing to support colleagues as required.
• Willingness to undertake mandatory training and ongoing development.
• Ability to demonstrate behaviours in line with South Coast Medical Group values: Seek Solutions, Care and Be Compassionate, Mean What You Say, and Grow Relationships.

Qualifications

Essential

• Essential
• Good standard of general education, including English and Maths or equivalent.
• Good level of IT literacy and confidence using computer systems.

Desirable

• Customer service, administration or business-related qualification.
• Relevant healthcare/NHS training or qualification.

Experience

Essential

• Experience of working in a reception, administrative or customer-facing role.
• Experience of dealing with members of the public both face-to-face and by telephone.
• Experience of using computer systems for data entry, record keeping or appointment administration.

Desirable

• Previous experience of working within General Practice, primary care or the wider NHS.
• Experience of working with clinical or patient record systems.
• Experience of working in a busy reception environment.

Person Specification Knowledge & Skills Essential Essential Excellent verbal and written communication skills. Ability to remain calm, professional and helpful in a busy environment. Good organisational and time-management skills. Ability to prioritise workload and manage competing demands. Good attention to detail and ability to maintain accurate records. Understanding of the importance of confidentiality when handling patient information. Ability to work effectively both independently and as part of a team. Friendly, approachable and patient-focused manner. Reliable, flexible and willing to support colleagues as required. Willingness to undertake mandatory training and ongoing development. Ability to demonstrate behaviours in line with South Coast Medical Group values: Seek Solutions, Care and Be Compassionate, Mean What You Say, and Grow Relationships. Qualifications Essential Essential Good standard of general education, including English and Maths or equivalent. Good level of IT literacy and confidence using computer systems. Desirable Customer service, administration or business-related qualification. Relevant healthcare/NHS training or qualification. Experience Essential Experience of working in a reception, administrative or customer-facing role. Experience of dealing with members of the public both face-to-face and by telephone. Experience of using computer systems for data entry, record keeping or appointment administration. Desirable Previous experience of working within General Practice, primary care or the wider NHS. Experience of working with clinical or patient record systems. Experience of working in a busy reception environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Coast Medical Group

Address

South Coast Medical Group GP Surgery

The Grove Surgery

Fairmile Road

Christchurch

Dorset

BH23 2FQ

United Kingdom

Employer's website

https://southcoastmedicalgroup.co.uk (Opens in a new tab)

Employer details

Employer name

South Coast Medical Group

Address

South Coast Medical Group GP Surgery

The Grove Surgery

Fairmile Road

Christchurch

Dorset

BH23 2FQ

United Kingdom

Employer's website

https://southcoastmedicalgroup.co.uk (Opens in a new tab)

Job summary

We are looking for a Pharmacy Technician to join our Network. This post is full time, 37.5 hours per week, Monday to Friday. This post will support GP practices to assess and treat patients using your expert knowledge of medicines.

• 37.5 Hours Per Week Monday to Friday
• Salary up to £14.21/hr DOE
• Working across the Network

Job Summary:

To provide integrated pharmacy care and medicines optimisation services contributing to effective patient care and ensuring avoidable adverse events and hospital admissions are prevented.

To liaise with hospital pharmacy teams, GP practices, local community pharmacists, social services, and care agencies to ensure any continuing medicine management issues are addressed and managed throughout the patients care pathway.

To provide relevant information to patients/carers and staff on matters relating to medication

Liaise with the clinical pharmacist and other members of the Multidisciplinary team (MDT) to provide support and solutions.

Counsel patients on how to take their medicines and identify any barriers to them taking their medication, referring to a pharmacist as needed.

To undertake face to face and person-centred consultations with the emphasis on shared decision making.

Our vision is: Be the best provider in healthcare, education and training for our local communities.

Main duties of the job

A minimum of a Level 3 NVQ Diploma in Pharmacy Service Skills or equivalent qualification is required. Registration with the General Pharmaceutical Council (GPhC) is essential.

Previous experience working as a pharmacy technician in a primary care setting is preferred. Experience in dispensing medication, managing stock, and providing patient counselling is highly desirable.

Strong communication skills, both verbal and written, are essential. The ability to work effectively as part of a multidisciplinary team and provide excellent customer service is crucial. Attention to detail, accuracy in dispensing medication, and proficiency in using pharmacy software systems are also important.

A good understanding of pharmaceutical regulations, guidelines, and best practices in primary care settings is required. Knowledge of medical terminology, drug interactions, and pharmaceutical calculations is essential.The ideal candidate should be reliable, organized, and able to work efficiently under pressure. A professional and empathetic approach to patient care, along with a commitment to continuous professional development, is important.

Additional requirements: Flexibility in working across all sites is essential, Compliance with confidentiality and data protection regulations is mandatory.

Job Type: Full-time

Experience:

• Pharmacy technician: 1 year (required)

Work Location: In person

About us

South Coast Medical Group is an award-winning NHS Primary Care Home, comprising six GP surgery locations in the Bournemouth general area and serving over 55,000 patients in total.

By working at scale, we are better able to promote health and provide for the differing needs of the communities of local people and a balanced workload for our staff. It also enables us to employ a significant multi-disciplinary team including Pharmacists, Advanced Nurse Practitioners and Paramedics (for pre-assessment screening and home visits) all of whom reduce the clinical workload for GPs.

SCMG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2965-26-0005

Job locations

South Coast Medical Group GP Surgery

12-14 Walpole Rd

Bournemouth

Dorset

BH1 4HA

United Kingdom

Job description

Job responsibilities

Job Summary:

Pharmacy technicians core role responsibilities will cover clinical, technical, and administrative categories.

The purpose of the role is to lead improvements to maximise efficient, safe, cost-effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the best from their medicines by supporting all National and Dorset ICS medicines optimisation programmes, improving repeat prescribing processes, promoting ion of repeat dispensing and online ordering, minimising clinical risk due to medicines and aiming to reduce wasted medicines. Queries -To respond to patient queries from patients and staff in a professional manner referring to the appropriate healthcare professional in accordance with practice protocols. Support patients with questions, queries and concerns about their medicines signposting patients to appropriate services and other healthcare professionals (e.g. community pharmacy, face to face medicines review with the practice pharmacists). To offer practical advice to patients and carers for minor ailments.

Processing Repeat PrescriptionsTo participate in the daily preparation of repeat prescriptions for care homes residents and for list holders on leave at SCMG in order to ensure high quality, safe and timely repeat prescribing.

Co-ordinating Repeat Prescribing Systems -To proactively contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures across the PCN to improve the efficiency and effectiveness of repeat prescribing systems.

Medicines Reconciliation -To support the practice pharmacists with medicines reconciliation in accordance with practice protocols and to update patients medical records / prescribing accordingly liaising with community pharmacy to ensure the correct medicines are continued following transfer of care. (Including updating weights and renal function tests).

Medication Review -To support the practice pharmacists to complete medication reviews prioritising patients with polypharmacy, strong opioids, high risk medicines and patients with unplanned hospital admissions or as directed by the PCN DES.

Care Home Patients -To support the Care Home Pharmacist with medication reviews in Care Homes and updating patients medical records / prescribing accordingly (including updating weights and renal function tests.

Domiciliary Medication Review -To support medication reviews to patients via domiciliary visits if appropriate and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care and ensure adherence.

Leading and supporting on cost effective prescribing initiatives -To implement medication changes in line with Dorset ICS CCG guidelines in agreement with the practice. To review medicines described as Red Formulary specials or unlicensed medicines and liaise with practice pharmacist/ designated GP to justify use.

To reduce the prescribing of medicines available over the counter, low value and low priority treatments and self-care items. -To raise awareness of medicines that should be purchased and lead on projects to inform patients and reduce prescribing in line with NHS England guidelines.

Medicines Audit & Service Evaluation / Development -To participate in audits to monitor and analyse individual practice / primary care network prescribing performance and trends against Dorset ICS and National targets, using data and identifying priority areas for action. To produce and present written and verbal prescribing reports for practices / primary care networks including recommendations and assistance in the implementation of these recommendations.

High Risk Medicines -To support the PCN Senior practice pharmacist by ensuring monthly review of High Risk medicines, checking that routine monitoring is completed regularly reporting any variances and taking appropriate action as specified by designated GPs.

Long term clinical conditions / Service Evaluation -To support practice nurses in providing care for long term conditions which might include ensuring Respiratory patients have good inhaler technique, Diabetes patients know how to use blood glucose monitoring equipment. Helping to ensure blood tests have been completed for long term conditions and medicines prescribed are safe and appropriate e.g., HbA1C / GFR and diabetes reviews / medications.

External reviews and CQC Inspections -To support the practice and PCN when preparing for external reviews and CQC inspections ensuring SOPs relevant to medicines are current, relevant and up to date. Support the work of practice pharmacist and prescribing lead to ensure practice is compliant with CQC standards relating to medicines.

Safe storage of medicines and vaccinations -To ensure fridge monitoring is complete and complies with legislation at SCMG. To ensure medicines are stored safely and comply with legislation. To ensure stock is maintained and out of date stock is identified and disposed of in a timely manner.To oversee ordering processes for formulary medicines, blood glucose meters and vaccines.

Liaising with Dorset ICS -To support the PCN Senior Pharmacist to liaise with the ICS in response to monitoring and management of prescribing budgets.

Training -To deliver specialist training to GPs, practice, community and care staff, and patients to promote and ensure current best practice related to prescribing appropriate to your knowledge, competencies and specialist areas under the supervision of the PCN Senior Pharmacist. To maintain mandatory training competencies as specified by Practice Manager.

Medicines Safety and Alerts -To highlight and discuss MHRA alerts and product withdrawals with GPs, HCPs and PCN Senior Pharmacist agreeing and implementing changes, informing patients and community pharmacies. To ensure prescribing supports current safety recommendations e.g. Insulin - prescribed by brand.

QOF and IIF -To support the achievement of the PCNs prescribing Quality and Outcomes Framework and Investment and Impact Fund (IIF) targets.

Repeat prescribing staff management -To provide supervision, training and professional leadership to the practice administrative staff in the preparation of repeat prescriptions.

Medicines Information -To signpost and share with PCN Staff Dorset ICS Medicines internet pages, prescribing newsletters and formulary and other useful resources. To participate in medicines information tasks from health professionals within your scope of practice and under the supervision of the PCN Senior Pharmacist

SupportingDigital Solutions -To promote and adopt digital solutions including Patient Access, NHS App, Electronic Repeat Dispensing, Electronic Prescription Services (EPS), Ardens, AccuRx to patients and practice staff.

Job description Job responsibilities Job Summary:Pharmacy technicians core role responsibilities will cover clinical, technical, and administrative categories.The purpose of the role is to lead improvements to maximise efficient, safe, cost-effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the best from their medicines by supporting all National and Dorset ICS medicines optimisation programmes, improving repeat prescribing processes, promoting ion of repeat dispensing and online ordering, minimising clinical risk due to medicines and aiming to reduce wasted medicines. Queries -To respond to patient queries from patients and staff in a professional manner referring to the appropriate healthcare professional in accordance with practice protocols. Support patients with questions, queries and concerns about their medicines signposting patients to appropriate services and other healthcare professionals (e.g. community pharmacy, face to face medicines review with the practice pharmacists). To offer practical advice to patients and carers for minor ailments. Processing Repeat PrescriptionsTo participate in the daily preparation of repeat prescriptions for care homes residents and for list holders on leave at SCMG in order to ensure high quality, safe and timely repeat prescribing. Co-ordinating Repeat Prescribing Systems -To proactively contribute to the review and development of repeat prescribing protocols / Standard Operating Procedures across the PCN to improve the efficiency and effectiveness of repeat prescribing systems. Medicines Reconciliation -To support the practice pharmacists with medicines reconciliation in accordance with practice protocols and to update patients medical records / prescribing accordingly liaising with community pharmacy to ensure the correct medicines are continued following transfer of care. (Including updating weights and renal function tests). Medication Review -To support the practice pharmacists to complete medication reviews prioritising patients with polypharmacy, strong opioids, high risk medicines and patients with unplanned hospital admissions or as directed by the PCN DES. Care Home Patients -To support the Care Home Pharmacist with medication reviews in Care Homes and updating patients medical records / prescribing accordingly (including updating weights and renal function tests. Domiciliary Medication Review -To support medication reviews to patients via domiciliary visits if appropriate and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care and ensure adherence. Leading and supporting on cost effective prescribing initiatives -To implement medication changes in line with Dorset ICS CCG guidelines in agreement with the practice. To review medicines described as Red Formulary specials or unlicensed medicines and liaise with practice pharmacist/ designated GP to justify use. To reduce the prescribing of medicines available over the counter, low value and low priority treatments and self-care items. -To raise awareness of medicines that should be purchased and lead on projects to inform patients and reduce prescribing in line with NHS England guidelines. Medicines Audit & Service Evaluation / Development -To participate in audits to monitor and analyse individual practice / primary care network prescribing performance and trends against Dorset ICS and National targets, using data and identifying priority areas for action. To produce and present written and verbal prescribing reports for practices / primary care networks including recommendations and assistance in the implementation of these recommendations. High Risk Medicines -To support the PCN Senior practice pharmacist by ensuring monthly review of High Risk medicines, checking that routine monitoring is completed regularly reporting any variances and taking appropriate action as specified by designated GPs. Long term clinical conditions / Service Evaluation -To support practice nurses in providing care for long term conditions which might include ensuring Respiratory patients have good inhaler technique, Diabetes patients know how to use blood glucose monitoring equipment. Helping to ensure blood tests have been completed for long term conditions and medicines prescribed are safe and appropriate e.g., HbA1C / GFR and diabetes reviews / medications. External reviews and CQC Inspections -To support the practice and PCN when preparing for external reviews and CQC inspections ensuring SOPs relevant to medicines are current, relevant and up to date. Support the work of practice pharmacist and prescribing lead to ensure practice is compliant with CQC standards relating to medicines. Safe storage of medicines and vaccinations -To ensure fridge monitoring is complete and complies with legislation at SCMG. To ensure medicines are stored safely and comply with legislation. To ensure stock is maintained and out of date stock is identified and disposed of in a timely manner.To oversee ordering processes for formulary medicines, blood glucose meters and vaccines. Liaising with Dorset ICS -To support the PCN Senior Pharmacist to liaise with the ICS in response to monitoring and management of prescribing budgets. Training -To deliver specialist training to GPs, practice, community and care staff, and patients to promote and ensure current best practice related to prescribing appropriate to your knowledge, competencies and specialist areas under the supervision of the PCN Senior Pharmacist. To maintain mandatory training competencies as specified by Practice Manager. Medicines Safety and Alerts -To highlight and discuss MHRA alerts and product withdrawals with GPs, HCPs and PCN Senior Pharmacist agreeing and implementing changes, informing patients and community pharmacies. To ensure prescribing supports current safety recommendations e.g. Insulin - prescribed by brand. QOF and IIF -To support the achievement of the PCNs prescribing Quality and Outcomes Framework and Investment and Impact Fund (IIF) targets. Repeat prescribing staff management -To provide supervision, training and professional leadership to the practice administrative staff in the preparation of repeat prescriptions. Medicines Information -To signpost and share with PCN Staff Dorset ICS Medicines internet pages, prescribing newsletters and formulary and other useful resources. To participate in medicines information tasks from health professionals within your scope of practice and under the supervision of the PCN Senior Pharmacist SupportingDigital Solutions -To promote and adopt digital solutions including Patient Access, NHS App, Electronic Repeat Dispensing, Electronic Prescription Services (EPS), Ardens, AccuRx to patients and practice staff.

Person Specification

Qualifications

Essential

• General Pharmaceutical Council (GPhC)

Person Specification Qualifications Essential General Pharmaceutical Council (GPhC)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Coast Medical Group

Address

South Coast Medical Group GP Surgery

12-14 Walpole Rd

Bournemouth

Dorset

BH1 4HA

United Kingdom

Employer's website

https://southcoastmedicalgroup.co.uk (Opens in a new tab)

Employer details

Employer name

South Coast Medical Group

Address

South Coast Medical Group GP Surgery

12-14 Walpole Rd

Bournemouth

Dorset

BH1 4HA

United Kingdom

Employer's website

https://southcoastmedicalgroup.co.uk (Opens in a new tab)

Job summary

Join South Coast Medical Group and help shape the future of primary care in Dorset.

As one of Dorset's largest primary care providers, caring for over 55,000 patients across six practices, we are recruiting Salaried GPs to join our supportive and forward-thinking teams across multiple sites.

We have an opening for a 4-6 session Salaried GP working across our Grove Surgery and Marine & Oakridge Surgery.

At SCMG, you'll be part of a collaborative organisation that values clinical excellence, innovation and continuity of care. We are committed to supporting our clinicians through strong multidisciplinary working, opportunities for professional development and a genuine focus on staff wellbeing.

Our values underpin everything we do

Seek Solutions, Care and Be Compassionate, Mean What You Say, Grow Relationships

Whether you are looking for your next challenge or a role that offers greater flexibility and support, we would love to hear from you.

Main duties of the job

Working as part of a multidisciplinary team, you will provide high-quality, patient-centred care to a diverse practice population whilst contributing to the ongoing development of our services.

You will play an active role within your practice team, working closely with GPs, Nursing Teams, Pharmacists, Advanced Practitioners and wider healthcare professionals to deliver safe, effective and compassionate care.

We are looking for clinicians who enjoy collaborative working, value continuity of care and are committed to achieving the best outcomes for patients. There will be opportunities to contribute to service improvement, support colleagues and develop areas of clinical interest.

This is an excellent opportunity to join a progressive organisation where your experience, ideas and contribution will be valued.

About us

South Coast Medical Group is one of Dorset's largest primary care providers, serving more than 55,000 patients across six practices in Bournemouth and Christchurch.

Whilst we benefit from the scale and opportunities of a large organisation, we work hard to maintain the supportive culture and sense of community that comes from local practice teams. Collaboration, respect and compassion are central to the way we work.

Our teams include GPs, Nurses, Pharmacists, Paramedics, Advanced Practitioners and dedicated Administrative colleagues, all working together to provide outstanding care to our patients.

We are committed to creating an environment where people can thrive. We actively support professional development, encourage innovation and recognise the importance of staff wellbeing and work-life balance.

If you are looking for an organisation that values its people, invests in development and is committed to delivering excellent patient care, South Coast Medical Group could be the place for you.

Job summary

Frailty Nurse Advanced Clinical Practitioner (ACP)

Location: The Grove Surgery, Christchurch working across South Coast Medical Group PCN Hours: Full Time Salary: Dependent on skills and experience Contract: Permanent

About South Coast Medical Group

South Coast Medical Group is an award-winning primary care organisation providing high-quality healthcare services to patients across Bournemouth, Christchurch and the surrounding areas.

We are a forward-thinking and innovative organisation, committed to delivering excellent patient care through collaborative working across our practices and Primary Care Network.

Our multidisciplinary teams work together to provide accessible, proactive and patient-centred care, while continually developing and improving the services we offer.

We are proud of our supportive working environment and our commitment to our SCMG values:

Seek solutions

Care and be compassionate

Mean what you say

Grow relationships

We have an exciting opportunity for an experienced Frailty Nurse Advanced Clinical Practitioner (ACP) to join our established PCN Frailty Team on a full-time basis. Based primarily at The Grove Surgery in Christchurch, you will work across the South Coast Medical Group PCN, providing proactive, high-quality care to our frail and predominantly housebound patient population.

This is an autonomous advanced clinical role, combining specialist frailty care with advanced assessment, diagnostic, prescribing and clinical decision-making skills.

Main duties of the job

• Undertaking comprehensive, person-centred and holistic frailty assessments, predominantly within patients' own homes.
• Independently assessing patients and developing appropriate treatment and management plans within your scope of practice.
• Proactively managing frail patients with complex needs long-term conditions, including diabetes, COPD, hypertension and cardiovascular disease.
• Undertaking comprehensive care planning, including advance care planning and Emergency Health Care Planning.
• Prescribing and reviewing medication as an Independent Non-Medical Prescriber.
• Requesting and interpreting appropriate investigations and acting on results.
• Recognising deterioration or changes in a patient's health and taking appropriate clinical action.
• Supporting proactive and early case management to help prevent avoidable hospital admissions and readmissions.
• Supporting patients and carers with health promotion, prevention of ill health and self-management.
• Communicating effectively with patients, families and carers, including when discussing complex or sensitive information.
• Maintaining clear, concise and accurate clinical documentation.
• Working closely with the wider multidisciplinary team to ensure coordinated and effective patient care.
• Providing clinical leadership, support and guidance to colleagues within the Frailty Team.
• Contributing to audit, quality improvement, service development and evidence-based practice.

About us

About South Coast Medical Group

South Coast Medical Group is an award-winning primary care organisation providing high-quality healthcare services to patients across Bournemouth, Christchurch and the surrounding areas.

We are a forward-thinking and innovative organisation, committed to delivering excellent patient care through collaborative working across our practices and Primary Care Network.

Our multidisciplinary teams work together to provide accessible, proactive and patient-centred care, while continually developing and improving the services we offer.

We are proud of our supportive working environment and our commitment to our SCMG values:

Seek solutions Care and be compassionate Mean what you say Grow relationships