Job description

Job responsibilities

What success will look like

Taken ownership of the routine administration and coordination associated with the PCN's strategic, neighbourhood and transformation work.

Provided effective organisational support to the PCN Clinical Director, Strategy & Transformation Manager, Neighbourhood Lead and wider PCN management team.

Established effective systems for tracking meetings, actions, projects, risks and stakeholder contacts.

Ensured meetings are well organised and attended by the appropriate stakeholders.

Developed a reliable system for following up contacts and actions arising from neighbourhood discussions.

Supported effective communication between the PCN and wider neighbourhood partners.

Supported the coordination of multidisciplinary and partnership activity.

Strengthened the PCN's governance and documentation processes.

Established an organised approach to CQC evidence and action tracking.

Helped maintain momentum across key PCN transformation and neighbourhood projects.

Supported the PCN management team as new approaches to Neighbourhood Integrated Care develop.

Provided timely and accurate information to support the management team's work.

Become a trusted, reliable and proactive source of coordination and support for the PCN management team.

Person Specification

What we are looking for

Essential

• We are looking for someone who is:
• Proactive sees what needs doing and gets on with it.
• Organised can keep multiple projects, meetings, actions and deadlines under control.
• Reliable follows things through and does not allow actions to get lost.
• Confident comfortable contacting senior stakeholders and external organisations.
• Collaborative enjoys working across different organisations and professional groups.
• Flexible able to respond to changing priorities.
• Practical focused on finding solutions and making progress.
• Detail-focused able to manage the administration while understanding the wider purpose of the work.
• Discreet and professional understands confidentiality and the importance of appropriate information handling.
• Supportive understands the importance of providing reliable support to the PCN management team.
• Adaptable comfortable working in an environment where primary care and neighbourhood services are continuing to develop.

Experience

Essential

• Person specification
• Experience working in an administrative, coordination, project or programme support role.
• Experience organising meetings involving multiple stakeholders.
• Experience maintaining action logs, project plans, registers or similar systems.
• Experience following up actions and ensuring deadlines are met.
• Experience working with a range of internal and external stakeholders.
• Experience managing competing priorities.
• Experience handling confidential and sensitive information.
• Experience producing accurate written records and documentation.
• Experience working collaboratively as part of a team.
• Experience using initiative to organise and progress work within agreed responsibilities
• Desirable experience
• Experience working within primary care, the NHS, health or social care.
• Experience supporting CQC, governance, compliance or quality processes.
• Understanding of Primary Care Networks.
• Understanding of the developing role of Neighbourhood Integrated Care.
• Awareness of health inequalities, patient engagement and digital inclusion initiatives
• Experience supporting transformation or service improvement projects.
• Experience working across organisational boundaries.
• Experience supporting governance or partnership meetings.
• Knowledge of NHS structures and terminology.
• Experience of supporting service improvement, transformation projects or quality improvement activities.
• Experience of producing reports and monitoring service activity.
• Good knowledge of Emis and the reporting functions.

Desirable

• Essential skills
• Excellent organisational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Confident communicating with senior professionals and external organisations.
• Strong stakeholder management skills.
• Ability to build effective professional relationships.
• Ability to work independently and use initiative.
• Ability to manage multiple projects, meetings and deadlines.
• Ability to identify what needs to happen next and take action.
• Strong IT skills, particularly Microsoft Outlook, Word, Excel and PowerPoint.
• Ability to maintain accurate records and documentation.
• Ability to manage confidential information appropriately.
• Ability to work flexibly in response to changing priorities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South East Telford PCN

Address

Court Street Medical Practice

Court Street

Madeley

Shropshire

TF7 5EE

United Kingdom

Employer's website

https://www.courtstreetmedicalpractice.org.uk/ (Opens in a new tab)