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South Leicestershire Medical Group

Patient Services Advisor

South Leicestershire Medical Group

North East England

GBP 0 - 12 per year

Support Staff

Job summary South Leicestershire Medical Group are looking for a compassionate and motivated patient services advisor to join our friendly and supportive team.

22 day(s) ago

South Leicestershire Medical Group

Patient Services Advisor

South Leicestershire Medical Group

North East England

GBP 0 - 12 per year

Support Staff

Job summary South Leicestershire Medical Group are looking for a compassionate and motivated patient services advisor to join our friendly and supportive team.

22 day(s) ago

South Leicestershire Medical Group

Patient Services Advisor

South Leicestershire Medical Group View all jobs

North East England

Permanent

Support Staff

GBP 0 - 12 per year

Posted 22 day(s) ago

Reference: 2336182

Job summary

South Leicestershire Medical Group are looking for a compassionate and motivated patient services advisor to join our friendly and supportive team. This is a rewarding opportunity to make a real difference within the local community by supporting our patients with high-quality care in a professional and welcoming environment.

As part of our team, you will work alongside experienced clinical and non clinical team who are passionate about delivering excellent patient care.

What we can offer?

- Full time/part time hours available

- Annual leave increasing with long term service

- NHS pension

- NHS Blue Light Discount

- Salary Sacrifice Scheme (T&C's apply)

- Mental Health first aiders

- Access to NHS employee mental health support

- Guest speakers at Protected Learning Time meetings

- Continued personal and career development opportunities

- Free tea & coffee

- Summer and Christmas social events

- Free on-site parking

Main duties of the job

This is an excellent opportunity for an individual who is dynamic with the initiative to contribute towards an efficient and welcoming service for our patients. We are seeking a highly motivated, energetic, and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service. As a Patient Services Advisor, when dealing with the public, you must be empathetic, confidentiality is integral to this role; with initiative to work effectively alone and efficiently as part of a team in a very busy environment.

About us

South Leicestershire Medical Group is a dynamic, progressive, and supportive place to work and are proud of our clinical care and innovation. We currently have a diverse clinical team supported by a progressive administrative structure, caring for a total of 25,000 patients over six sites in the South of Leicestershire, covering Market Harborough, Fleckney and Great Glen.

Details

Date posted

11 September 2026

Pay scheme

Other

Salary

£12.73 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A3364-26-0006

Job locations

Kibworth Medical Centre

Smeeton Road

Kibworth Beauchamp

Leicester

LE8 0LG

United Kingdom

Job description

Job responsibilities

Job responsibilities include:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Patient notes and correspondence
Ensure that all new patients are registered onto the computer system promptly and accurately.

Job description

Job responsibilities

Job responsibilities include:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required.
Patient notes and correspondence
Ensure that all new patients are registered onto the computer system promptly and accurately.

Person Specification

Experience

Essential

- Experience working in a busy, environment with patient services pressures. Ideally, in a GP practice.
- Experience working with System One.

Person Specification

Experience

Essential

- Experience working in a busy, environment with patient services pressures. Ideally, in a GP practice.
- Experience working with System One.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.