Job summary

South Reading and Shinfield Group Medical Practice is a long established large GP Practice, rated GOOD in all categories by CQC. The Practice is located across two sites in South Reading. Our friendly, professional and experienced GPs, extended range of HCPs and administrative teams offering a wide range of clinical services.

We are seeking an enthusiastic Paramedic, ideally with experience working in Primary Care but this is not essential.

We are looking for a keen and committed Paramedic with excellent communication skills and clinical knowledge to join our multi-disciplinary general practice team. This post will be an exciting challenge for someone who is highly motivated and keen to develop their clinical and professional skills.

We are looking to utilise paramedic skills for home visits (for housebound patients, those in residential homes and to patients with pre-existing conditions who need treatment), urgent care clinics, treatment provision and triage.

Main duties of the job

CLINICAL

To practice as a care practitioner and demonstrate advanced clinical competence and knowledge above those associated with conventional nursing roles.

Assess, plan, treat and refer patients appropriately, carrying out consultations in the surgery or the community as an autonomous practitioner.

Using own clinical judgement to diagnose and treat patients either face to face consultation, clinical telephone triage and other mediums.

Making appropriate referrals to primary, secondary and social services care, following practice (and/or locally agreed) pathways and protocols.

To recognise the need for and initiate where appropriate relevant diagnostic investigations, using their skills in this area to take the correct course of action.

Understanding local safeguarding referral process and be aware of appropriate referral mechanisms for children and vulnerable adults

Ensure complete and accurate documentation of every patient contact, including advice given. Records must be accurate and reflect the clinical activity in accordance with NMC guidelines on clinical record keeping.

Minor illness assessment, diagnosis and treatment with access to seek advice, review and onward referral within clinical team.

To develop care plans for patients when required (as developed and supervised with the Partners)

Be involved with continuity of care of our patients, e.g. end of life care, chronic disease management.

About us

South Reading and Shinfield Group Medical Practice is a well-established NHS GP surgery in Reading, split across two sites, with approximately 12, 000 registered patients. We are a friendly, supportive, practice that has as a committed multi-professional team. We currently use the EMIS Web clinical system. Our Team aims to provide healthcare with courtesy, care and efficiency, to all patients.

Job summary

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols

Maintaining and monitoring the practice appointments system.

Care Coordinator with strong administrative, organisational and communication skills.

Processing personal, online and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

This is a 37.5 hours position (Flexible pattern), and will be during our opening hours 07:45-18:30 Monday to Friday. We also offer extended hours on a Saturday 08:00-12:00.

Main duties of the job

The successful candidate will have and be able to demonstrate:

Good customer service skills. Previous NHS GP Practice experience is desirable but not essential;

Experience Care Coordinator with strong administrative, organisational and communication skills.

Professional, approachable and friendly and efficient front-desk service;

Experience of working in a team;

Providing excellent customer service;

Adept in using own initative when working alone;

Experience working in a busy environment;

The ability to multitask and prioritise effectively whilst staying calm under pressure;

Has a good understanding of confidentiality;

Flexibility in working pattern and duties;

Ability to cope with and manage change;

Computer literate. EmisWeb familiarity is desirable but training will be provided.

About us

South Reading and Shinfield Group Medical Practice is a well-established NHS GP surgery in Reading, split across two sites, with approximately 12, 000 registered patients. We are a friendly, supportive practice that has as a committed multi-professional team. We currently use the Emis Web clinical system.

Details

Date posted

16 October 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A4161-26-0002

Job locations

Shinfield Health Centre

School Green

Shinfield

RG2 9EH

United Kingdom

257 Whitley Wood Road

Reading

RG2 8LE

United Kingdom

Job description

Job responsibilities

Job responsibilities:

Administration

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Pulling/filing notes for surgeries and updating as necessary
• Filing post in medical records
• Email and photocopy as requested

Reception

• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today/future appointments from patients by telephone, email and in person.
• Deal with visits/requests

Computer

• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of telephone system, during and after hours

Other Tasks

• Clear rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Job description Job responsibilities Job responsibilities:Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes for surgeries and updating as necessary Filing post in medical records Email and photocopy as requested Reception Receiving patients, consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments Process appointment requests for today/future appointments from patients by telephone, email and in person. Deal with visits/requests Computer Process patients changes of address computer data and medical records (have knowledge of practice area) Process repeat prescription requests in accordance with practice guidelines Telephone Have working knowledge of telephone system, during and after hours Other Tasks Clear rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.

Person Specification

Qualifications

Essential

• A Levels

Experience

Essential

• The successful candidate will have and be able to demonstrate:
• Good customer service skills. Previous NHS GP Practice experience is desirable but not essential;
• Friendly and approachable manner;
• Experience of working in a team;
• Good telephone manner;
• Adept in using own initative when working alone;
• Experience working in a busy environment;
• The ability to multitask and prioritise effectively whilst staying calm under pressure;
• Has a good understanding of confidentiality;
• Flexibility in working pattern and duties;
• Ability to cope with and manage change;
• Computer literate. EmisWeb familiarity is desirable but training will be provided.

Person Specification Qualifications Essential A Levels Experience Essential The successful candidate will have and be able to demonstrate: Good customer service skills. Previous NHS GP Practice experience is desirable but not essential; Friendly and approachable manner; Experience of working in a team; Good telephone manner; Adept in using own initative when working alone; Experience working in a busy environment; The ability to multitask and prioritise effectively whilst staying calm under pressure; Has a good understanding of confidentiality; Flexibility in working pattern and duties; Ability to cope with and manage change; Computer literate. EmisWeb familiarity is desirable but training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Reading and Shinfield Group Medical Practice

Address

Shinfield Health Centre

School Green

Shinfield

RG2 9EH

United Kingdom

Employer's website

https://www.srssurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

South Reading and Shinfield Group Medical Practice

Address

Shinfield Health Centre

School Green

Shinfield

RG2 9EH

United Kingdom

Employer's website

https://www.srssurgery.co.uk/ (Opens in a new tab)