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Bank Theatre Practitioner/ODP
Southgates Medical Centre & The Woottons Surgery
North East England
GBP 18 - 20 per year
Nurse Practitioner
Job summary We are looking for a Bank Theatre Practitioner to join our team.
8 day(s) ago
Bank Theatre Practitioner/ODP
Southgates Medical Centre & The Woottons Surgery
North East England
GBP 18 - 20 per year
Nurse Practitioner
Job summary We are looking for a Bank Theatre Practitioner to join our team.
8 day(s) ago
GP Assistant (GPA)/Secretary
Southgates Medical Centre & The Woottons Surgery
North East England
GBP 12 per year
Exercise Therapist
Job summary Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.
22 day(s) ago
GP Assistant (GPA)/Secretary
Southgates Medical Centre & The Woottons Surgery
North East England
GBP 12 per year
Exercise Therapist
Job summary Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.
22 day(s) ago
Advanced Nurse Practitioner / Matron
Southgates Medical Centre & The Woottons Surgery
North East England
GBP 27 - 30 per year
Nurse Practitioner
Job summary Southgates and The Woottons Surgeries are based in King's Lynn and it has a long and proud history of excellent patient care.
1 month(s) ago
Advanced Nurse Practitioner / Matron
Southgates Medical Centre & The Woottons Surgery
North East England
GBP 27 - 30 per year
Nurse Practitioner
Job summary Southgates and The Woottons Surgeries are based in King's Lynn and it has a long and proud history of excellent patient care.
1 month(s) ago
Receptionist
Southgates Medical Centre & The Woottons Surgery
Inner London, Greater London
GBP 12 - 13 per year
GP/General Practitioner
Job summary Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.
2 day(s) ago
Receptionist
Southgates Medical Centre & The Woottons Surgery
Inner London, Greater London
GBP 12 - 13 per year
GP/General Practitioner
Job summary Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.
2 day(s) ago
Bank Receptionist
Southgates Medical Centre & The Woottons Surgery
Inner London, Greater London
GBP 12 - 13 per year
GP/General Practitioner
Job summary Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.
8 day(s) ago
Bank Receptionist
Southgates Medical Centre & The Woottons Surgery
Inner London, Greater London
GBP 12 - 13 per year
GP/General Practitioner
Job summary Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.
8 day(s) ago
Bank Theatre Practitioner/ODP
Southgates Medical Centre & The Woottons Surgery View all jobs
Posted 8 day(s) ago
Reference: 2362731
Job summary
We are looking for a Bank Theatre Practitioner to join our team. We currently operate on Wednesday's, Thursday's & Friday's (and occaisional Saturday's).
You will provide safe and efficient care for those patients attending Southgates Medical & Surgical Centre requiring out patient and surgical intervention. To provide a safe working environment for medical, nursing and ancillary staff. To provide a safe clinical environment for all patient activity.
To provide assistance to the surgeons in the delivery of direct and indirect patient care through all aspects of the surgical unit.
To participate as a senior integral member of the theatre team, delivering a cost effective service to enable the partnership to provide surgical services at Southgates Medical & Surgical Centre.
Main duties of the job
PATIENT CARE
Assess, plan and evaluate the care given to patients, ensuring appropriate delivery.
Maintain the high quality of care and patient confidentiality to comply with the Data Protection Act. Also to comply with the Health & Safety at Work Act and all other current relevant legislation
Provide assistance to clinicians and other theatre support staff
About us
Within our Surgical unit we have a team of around 10 staff & 4 surgeons. The team prides themselves on delivering the best possible care to our patients.
We are a warm and friendly Practice and you would be joining a great team.
We offer competitive rates of pay, an excellent Pension scheme and generous Holiday/sickness entitlement.
Details
Date posted
24 September 2026
Pay scheme
Other
Salary
£18.90 to £20.38 an hour
Contract
Bank
Working pattern
Part-time, Flexible working
Reference number
A0977-240926
Job locations
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Job description
Job responsibilities
Southgates Medical & Surgical Centre
Job description
Title: Theatre nurse/practitioner
Band: 6a
Reports to: The Theatre Manager (for all management and operational issues)
Accountable to: The Practice Manager, Partners and other visiting surgeons
Job purpose: To provide safe and efficient care for those patients attending Southgates Medical & Surgical Centre requiring out patient and surgical intervention. To provide a safe working environment for medical, nursing and ancillary staff. To provide a safe clinical environment for all patient activity.
To provide assistance to the surgeons in the delivery of direct and indirect patient care through all aspects of the surgical unit.
To participate as a senior integral member of the theatre team, delivering a cost effective service to enable the partnership to provide surgical services at Southgates Medical & Surgical Centre.
Key functions and responsibilities:
PATIENT CARE
Assess, plan and evaluate the care given to patients, ensuring appropriate delivery.
Maintain the high quality of care and patient confidentiality to comply with the Data Protection Act. Also to comply with the Health & Safety at Work Act and all other current relevant legislation
Provide assistance to clinicians and other theatre support staff
2 THEATRE EQUIPMENT CONSUMABLES AND PREPARTION FOR THEATRE LISTS
Ensure the smooth running of surgical lists by:
Cleaning of theatre and equipment as per written policies
Ensuring sterilisation of instruments within agreed procedures
Stock rotation and date checking
Ordering and maintaining of stock levels
Ensuring correct disposal of waste
Ensuring safe and correct despatch of specimens
Admission of patients to the unit
Scrubbing and circulating for surgery as and when required by the surgeon
Managing the recovery of patients post operatively as required
Ensuring proficiency of all equipment before use
Keeping up to date with advances in techniques and equipment utilised in the surgical unit
Maintaining and utilising equipment in accordance with the manufacturers instructions and in accordance with current technical rules and recommendations.
Advising surgeon of any equipment faults immediately identified and responsibility for immediate remedial action.
3 TEAMWORK
Plan and evaluate the work carried out by self to ensure clinical appropriateness and safety.
Ensure effective communication within the surgical team and with the rest of the practice team.
Contribute to the implementation of change. Attend surgical meetings, discuss relevant issues.
Ensure surgical systems are adhered to and that effective appointment systems, list alterations, cancellations etc are utilised.
4 EDUCATION
To maintain knowledge and skills within current guidelines set by the NMC, AFPP and Health & Safety Executive
5 FINANCES
To work with the surgeon to co-ordinate requests for new and additional equipment, to maintain clinical excellence and efficiency.
To be aware of cost consequences of delivering a quality patient service.
To identify, where appropriate, cost savings and efficiencies.
Provide stocks of surgical equipment for the theatre and to purchase these consumable items in a timely manner and within allocated budgets.
6 CLINICAL GOVERNANCE
To ensure ongoing appropriate audit.
To constructively identify areas of clinical improvement within the surgical environment.
To manage the critical incident/near miss/learning issues systems within the surgical team.
7 INFORMATION
To assist with data collection and audit as required.
To maintain overall confidentiality
To exchange information and help solve problems with the surgeon and make decisions within the surgical team.
8 PROFESSIONAL RESPONSIBILITIES
To maintain professional registration and to advise the theatre manager of any difficulties in this regard.
To practice with full regard to local and national policies relating to surgical provision.
To always work within statutory and regulatory guidelines of the professional bodies.
This job description is not exhaustive and employees are requested to be flexible in order to meet the needs of the service which may change at short notice. The employer will offer a similar level of flexibility. Any permanent amendments to the job description will only be made after consultation with the post holder
Agreed by post holder:
Signature: Date:
Job description
Job responsibilities
Southgates Medical & Surgical Centre
Job description
Title: Theatre nurse/practitioner
Band: 6a
Reports to: The Theatre Manager (for all management and operational issues)
Accountable to: The Practice Manager, Partners and other visiting surgeons
Job purpose: To provide safe and efficient care for those patients attending Southgates Medical & Surgical Centre requiring out patient and surgical intervention. To provide a safe working environment for medical, nursing and ancillary staff. To provide a safe clinical environment for all patient activity.
To provide assistance to the surgeons in the delivery of direct and indirect patient care through all aspects of the surgical unit.
To participate as a senior integral member of the theatre team, delivering a cost effective service to enable the partnership to provide surgical services at Southgates Medical & Surgical Centre.
Key functions and responsibilities:
PATIENT CARE
Assess, plan and evaluate the care given to patients, ensuring appropriate delivery.
Maintain the high quality of care and patient confidentiality to comply with the Data Protection Act. Also to comply with the Health & Safety at Work Act and all other current relevant legislation
Provide assistance to clinicians and other theatre support staff
2 THEATRE EQUIPMENT CONSUMABLES AND PREPARTION FOR THEATRE LISTS
Ensure the smooth running of surgical lists by:
Cleaning of theatre and equipment as per written policies
Ensuring sterilisation of instruments within agreed procedures
Stock rotation and date checking
Ordering and maintaining of stock levels
Ensuring correct disposal of waste
Ensuring safe and correct despatch of specimens
Admission of patients to the unit
Scrubbing and circulating for surgery as and when required by the surgeon
Managing the recovery of patients post operatively as required
Ensuring proficiency of all equipment before use
Keeping up to date with advances in techniques and equipment utilised in the surgical unit
Maintaining and utilising equipment in accordance with the manufacturers instructions and in accordance with current technical rules and recommendations.
Advising surgeon of any equipment faults immediately identified and responsibility for immediate remedial action.
3 TEAMWORK
Plan and evaluate the work carried out by self to ensure clinical appropriateness and safety.
Ensure effective communication within the surgical team and with the rest of the practice team.
Contribute to the implementation of change. Attend surgical meetings, discuss relevant issues.
Ensure surgical systems are adhered to and that effective appointment systems, list alterations, cancellations etc are utilised.
4 EDUCATION
To maintain knowledge and skills within current guidelines set by the NMC, AFPP and Health & Safety Executive
5 FINANCES
To work with the surgeon to co-ordinate requests for new and additional equipment, to maintain clinical excellence and efficiency.
To be aware of cost consequences of delivering a quality patient service.
To identify, where appropriate, cost savings and efficiencies.
Provide stocks of surgical equipment for the theatre and to purchase these consumable items in a timely manner and within allocated budgets.
6 CLINICAL GOVERNANCE
To ensure ongoing appropriate audit.
To constructively identify areas of clinical improvement within the surgical environment.
To manage the critical incident/near miss/learning issues systems within the surgical team.
7 INFORMATION
To assist with data collection and audit as required.
To maintain overall confidentiality
To exchange information and help solve problems with the surgeon and make decisions within the surgical team.
8 PROFESSIONAL RESPONSIBILITIES
To maintain professional registration and to advise the theatre manager of any difficulties in this regard.
To practice with full regard to local and national policies relating to surgical provision.
To always work within statutory and regulatory guidelines of the professional bodies.
This job description is not exhaustive and employees are requested to be flexible in order to meet the needs of the service which may change at short notice. The employer will offer a similar level of flexibility. Any permanent amendments to the job description will only be made after consultation with the post holder
Agreed by post holder:
Signature: Date:
Person Specification
Qualifications
Essential
- Relevant Theatre/ODP qualifications.
Person Specification
Qualifications
Essential
- Relevant Theatre/ODP qualifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
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GP Assistant (GPA)/Secretary
Southgates Medical Centre & The Woottons Surgery View all jobs
Posted 22 day(s) ago
Reference: 2333212
Job summary
Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.
We are looking for a GP Assistant (GPA) to join our friendly and professional team to work across both of our surgeries.
This is a permanent role for 30 hours per week.
Main duties of the job
The successful candidate will demonstrate excellent interpersonal and organisational skills as well as a level of competency in IT.
Ideally you will be a team player who has a eye for detail and a love for admin, can demonstrate outstanding communication skills, initiative, can self motivate and can prioritise your own workload.
Knowledge of some medical terminology would be advantageous.
About us
You would be part of a friendly & professional team of Admin staff.
The Practice has around 20,000 patients, so it is a busy but enjoyable working environment.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.76 to £12.84 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0977-100926
Job locations
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Wootton Surgery
Priory Lane
North Wootton
King's Lynn
Norfolk
PE30 3PT
United Kingdom
Job description
Job responsibilities
A GPA will support the GP(s) smooth running of clinics by performing the more routine administration on behalf of the GP freeing up their time to focus on the patient.
See attached JD for full details.
Job description
Job responsibilities
A GPA will support the GP(s) smooth running of clinics by performing the more routine administration on behalf of the GP freeing up their time to focus on the patient.
See attached JD for full details.
Person Specification
Qualifications
Essential
- 3 GCSE's grade A to C, one of which to be English.
- Secretarial/Admin experience.
Desirable
- GP/NHS Admin experience.
- Knowledge of Medical Terminology.
Experience
Desirable
- Experience of working in a GP Practice/NHS setting.
Person Specification
Qualifications
Essential
- 3 GCSE's grade A to C, one of which to be English.
- Secretarial/Admin experience.
Desirable
- GP/NHS Admin experience.
- Knowledge of Medical Terminology.
Experience
Desirable
- Experience of working in a GP Practice/NHS setting.
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Advanced Nurse Practitioner / Matron
Southgates Medical Centre & The Woottons Surgery View all jobs
Posted 1 month(s) ago
Reference: 2316120
Job summary
Southgates and The Woottons Surgeries are based in King's Lynn and it has a long and proud history of excellent patient care. Our patient population stands at over 22,000. In our latest CQC full inspection of our services, we received an overall rating of 'good'.
We are looking for an experienced Advanced Nurse Practitioner (ANP) / Acute Frail Elderly Outreach Matron to join our friendly and professional team in serving our patients.
The successful candidate will be an experienced, motivated and enthusiastic ANP/Matron. The candidate must have the Prescribing qualification for this role.
The post is for full-time hours (or up to full-time hours). Working 3 days per week as an ANP and 2 days per week at a Matron.
Please read both Job Descriptions, which will be attached with this advert.
Main duties of the job
Responsible for the clinical assessment, investigation, diagnosis and treatment and/or referral of patients within urgent care services, identifying complex and specialist needs and will develop, implement and evaluate programmes/plans of care.
Working as an ANP/Matron with a high degree of autonomy, the post holder will manage undifferentiated and undiagnosed minor injuries and minor illness, using advanced clinical skills within own sphere of competence
Providing direct consultations which dependent upon competency and area of practice, may be via telephone or face to face.
About us
Over both of our sites we have a strong Nursing team of around 20 professionals. This team prides themselves on delivering the best possible care to our patients.
We are a warm and friendly Practice and you would be joining a great team.
We offer competitive rates of pay, an excellent Pension scheme and generous Holiday/sickness entitlement.
Details
Date posted
02 September 2026
Pay scheme
Other
Salary
£27.03 to £30.52 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A0977-020926
Job locations
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Job description
Job responsibilities
Job Title: Advanced Nurse Practitioner
Band: 8a
Reports to: Committee/GP Lead
Accountable to: Practice Manager and GP Partners
PURPOSE OF ROLE
Responsible for the clinical assessment, investigation, diagnosis and treatment and/or referral of patients within urgent care services, identifying complex and specialist needs and will develop, implement and evaluate programmes/plans of care.
Working as an Emergency Care Practitioner with a high degree of autonomy, the post holder will manage undifferentiated and undiagnosed minor injuries and minor illness, using advanced clinical skills within own sphere of competence.
Providing direct consultations which dependent upon competency and area of practice, may be via telephone or face to face.
The post holder will work collaboratively with the team and external providers, to ensure the right care, by the right person, at the right time and in the right place. Practitioners will aim to enable individuals to maintain or regain independence or ensure a plan is in place for them to achieve their optimum personal potential and to prevent unnecessary hospital admission.
The post holder will demonstrate a commitment to providing a quality, evidence based service, excellence in clinical practice, this together with continuous professional development are integral to the role and development of the service.
The post holder will support the delivery of policy and procedures, providing clinical leadership to achieve a quality, evidence based service, excellence in clinical practice, this together with continuous professional development are integral to the role and development of the service.
The service operates during practice opening hours, which may change depending on local guidelines.
MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIRED FOR THIS POST
- Recognised professional degree or equivalent
- Postgraduate study at Masters level
- Registered with appropriate professional regulatory body
- Relevant post registration qualification in autonomous practice or equivalent.
- Evidence of relevant post registration experience
- Independent Prescribing or evidence of working to PGDs with advanced knowledge (AHPs)
- Evidence of continuing professional development
- Excellent written and verbal communication skills
- Computer literacy
- Knowledge of primary and urgent care issues
CORE COMPETENCIES REQUIRED FOR THIS POST
There are defined Core Competencies to support the delivery of effective and quality health care and support. It is expected that these competencies will be achieved and evidenced in full in line with NMC/relevant professional Code of Conduct.
The Core Competencies are defined in 11 Standards.
Assessment and evaluation against these Core skills and competencies takes place as part of the staff development process and contributes significantly to the appraisal process.
Competency Standard 1 - The roles of the Advanced Nurse Practitioner
The ANP is expected to:
- The post holder will take a lead role in the advanced clinical assessment, investigation, diagnosis, treatment and /or referral/discharge of a diverse and undifferentiated and undiagnosed problems, in accordance with professional standards and codes of conduct, national best practice and locally and nationally agreed standards.
- Will act as a credible expert, leading a team in the care of patients, who may have highly complex and or/ chronic presentation, developing, evidencing high-level assessment, assimilation of information implementing and evaluating personalised clinical management plans.
- Undertaking appropriate investigations to formulate a diagnosis implement and evaluate treatment/ interventions and care for patients presenting with an undifferentiated diagnosis, complex needs or long term conditions.
- Prescribing within the boundaries of extended non-medical prescribing
- The post holder will provide critical thinking and analytical skills in practice, and attainment of knowledge, and use their experience to support practitioners in the development of their own skills and knowledge.
- To act as a role model, resource and mentor, promoting excellence in practice, maintaining and monitoring standards of care, highlighting and working with others as appropriate to manage performance where there is cause for concern. Both providing and participate in clinical supervision and undertaking peer review of practice.
- Support the collation of the training needs analysis, promoting learning and creating a positive learning environment.
- Participate in quality improvement, supports the development of service improvements, and also utilises knowledge of clinical governance to provide safe and effective services to individuals.
- Provides support, advice, guidance and training to patients, families and carers, to promote the understanding and consent to care.
- Access's research and interprets research, identifies gaps in practice, utilises appropriate evidence bases to support practice development and applies research evidence into working practice.
Competency Standard 2 - Your personal development
The Emergency Care Practitioner is expected to:
- Produce, develop and maintain a Personal Development Plan, know where you can get personal support and be aware of how others can help review and prioritise your personal development needs
- Understand why feedback from others is important in helping to develop and improve the way you work
- Use learning opportunities and reflective practice to contribute to personal development whilst also understanding the importance of reflective practice to continuously improve the quality of service you provide
- Participate in clinical supervision as a means to improving the quality of care to patients.
- Acknowledge own limitations, consciously reviews practice (mistakes / omissions/successes) to improve performance, reports any concerns regarding patient care, Identifies risks which could affect patient care
- Participates in staff development review and continuous professional development
- Challenge poor practice and be open to challenges by others.
- Plan, provide and evaluate the learning environment for pre-registered, post registered nurses and others as applicable; participates in the professional development of healthcare support workers.
- Act as a supervisor, mentor or preceptor as required.
- Contributes towards eliciting own training needs.
- Demonstrate professional conduct as defined by your professional code of conduct preserving patient rights and promoting mutual respect amongst colleagues.
- Attend all mandatory training as identified by line manager
- Acknowledge own limitations, consciously review practice (mistakes / omissions/successes) to improve performance, report any concerns regarding patient care, Identify risks which could affect patient care
- Maintains and develops own knowledge and skill base, responsible for own professional development, ensuring possession of the right skills, to deliver the agreed level of care appropriate to meet the patient's needs.
- Demonstrate responsibility for own learning and performance, including participating in clinical supervision and seeking peer review of own practice and understand why feedback from others is important to help review and prioritise your personal development needs.
Job description
Job responsibilities
Job Title: Advanced Nurse Practitioner
Band: 8a
Reports to: Committee/GP Lead
Accountable to: Practice Manager and GP Partners
PURPOSE OF ROLE
Responsible for the clinical assessment, investigation, diagnosis and treatment and/or referral of patients within urgent care services, identifying complex and specialist needs and will develop, implement and evaluate programmes/plans of care.
Working as an Emergency Care Practitioner with a high degree of autonomy, the post holder will manage undifferentiated and undiagnosed minor injuries and minor illness, using advanced clinical skills within own sphere of competence.
Providing direct consultations which dependent upon competency and area of practice, may be via telephone or face to face.
The post holder will work collaboratively with the team and external providers, to ensure the right care, by the right person, at the right time and in the right place. Practitioners will aim to enable individuals to maintain or regain independence or ensure a plan is in place for them to achieve their optimum personal potential and to prevent unnecessary hospital admission.
The post holder will demonstrate a commitment to providing a quality, evidence based service, excellence in clinical practice, this together with continuous professional development are integral to the role and development of the service.
The post holder will support the delivery of policy and procedures, providing clinical leadership to achieve a quality, evidence based service, excellence in clinical practice, this together with continuous professional development are integral to the role and development of the service.
The service operates during practice opening hours, which may change depending on local guidelines.
MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIRED FOR THIS POST
- Recognised professional degree or equivalent
- Postgraduate study at Masters level
- Registered with appropriate professional regulatory body
- Relevant post registration qualification in autonomous practice or equivalent.
- Evidence of relevant post registration experience
- Independent Prescribing or evidence of working to PGDs with advanced knowledge (AHPs)
- Evidence of continuing professional development
- Excellent written and verbal communication skills
- Computer literacy
- Knowledge of primary and urgent care issues
CORE COMPETENCIES REQUIRED FOR THIS POST
There are defined Core Competencies to support the delivery of effective and quality health care and support. It is expected that these competencies will be achieved and evidenced in full in line with NMC/relevant professional Code of Conduct.
The Core Competencies are defined in 11 Standards.
Assessment and evaluation against these Core skills and competencies takes place as part of the staff development process and contributes significantly to the appraisal process.
Competency Standard 1 - The roles of the Advanced Nurse Practitioner
The ANP is expected to:
- The post holder will take a lead role in the advanced clinical assessment, investigation, diagnosis, treatment and /or referral/discharge of a diverse and undifferentiated and undiagnosed problems, in accordance with professional standards and codes of conduct, national best practice and locally and nationally agreed standards.
- Will act as a credible expert, leading a team in the care of patients, who may have highly complex and or/ chronic presentation, developing, evidencing high-level assessment, assimilation of information implementing and evaluating personalised clinical management plans.
- Undertaking appropriate investigations to formulate a diagnosis implement and evaluate treatment/ interventions and care for patients presenting with an undifferentiated diagnosis, complex needs or long term conditions.
- Prescribing within the boundaries of extended non-medical prescribing
- The post holder will provide critical thinking and analytical skills in practice, and attainment of knowledge, and use their experience to support practitioners in the development of their own skills and knowledge.
- To act as a role model, resource and mentor, promoting excellence in practice, maintaining and monitoring standards of care, highlighting and working with others as appropriate to manage performance where there is cause for concern. Both providing and participate in clinical supervision and undertaking peer review of practice.
- Support the collation of the training needs analysis, promoting learning and creating a positive learning environment.
- Participate in quality improvement, supports the development of service improvements, and also utilises knowledge of clinical governance to provide safe and effective services to individuals.
- Provides support, advice, guidance and training to patients, families and carers, to promote the understanding and consent to care.
- Access's research and interprets research, identifies gaps in practice, utilises appropriate evidence bases to support practice development and applies research evidence into working practice.
Competency Standard 2 - Your personal development
The Emergency Care Practitioner is expected to:
- Produce, develop and maintain a Personal Development Plan, know where you can get personal support and be aware of how others can help review and prioritise your personal development needs
- Understand why feedback from others is important in helping to develop and improve the way you work
- Use learning opportunities and reflective practice to contribute to personal development whilst also understanding the importance of reflective practice to continuously improve the quality of service you provide
- Participate in clinical supervision as a means to improving the quality of care to patients.
- Acknowledge own limitations, consciously reviews practice (mistakes / omissions/successes) to improve performance, reports any concerns regarding patient care, Identifies risks which could affect patient care
- Participates in staff development review and continuous professional development
- Challenge poor practice and be open to challenges by others.
- Plan, provide and evaluate the learning environment for pre-registered, post registered nurses and others as applicable; participates in the professional development of healthcare support workers.
- Act as a supervisor, mentor or preceptor as required.
- Contributes towards eliciting own training needs.
- Demonstrate professional conduct as defined by your professional code of conduct preserving patient rights and promoting mutual respect amongst colleagues.
- Attend all mandatory training as identified by line manager
- Acknowledge own limitations, consciously review practice (mistakes / omissions/successes) to improve performance, report any concerns regarding patient care, Identify risks which could affect patient care
- Maintains and develops own knowledge and skill base, responsible for own professional development, ensuring possession of the right skills, to deliver the agreed level of care appropriate to meet the patient's needs.
- Demonstrate responsibility for own learning and performance, including participating in clinical supervision and seeking peer review of own practice and understand why feedback from others is important to help review and prioritise your personal development needs.
Person Specification
Experience
Essential
- Evidence of recent and on-going personal development including
- obvious leadership development.
- Extensive post registration experience in relevant settings.
Desirable
- Able to demonstrate a working knowledge and experience of the governance agenda locally.
- Experience of education and training issues/requirements for undergraduate and post graduate members of professions.
- Experience of working with the Frail/Elderly.
Qualifications
Essential
- Registered Health Care Professional holding current registration with appropriate regulatory body.
- Educated to degree level.
- Relevant post registration qualification in autonomous practice.
- Non-Medical Prescribing qualification - Essential.
Desirable
- Ideally will have Postgraduate study at Masters level.
Person Specification
Experience
Essential
- Evidence of recent and on-going personal development including
- obvious leadership development.
- Extensive post registration experience in relevant settings.
Desirable
- Able to demonstrate a working knowledge and experience of the governance agenda locally.
- Experience of education and training issues/requirements for undergraduate and post graduate members of professions.
- Experience of working with the Frail/Elderly.
Qualifications
Essential
- Registered Health Care Professional holding current registration with appropriate regulatory body.
- Educated to degree level.
- Relevant post registration qualification in autonomous practice.
- Non-Medical Prescribing qualification - Essential.
Desirable
- Ideally will have Postgraduate study at Masters level.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Receptionist
Southgates Medical Centre & The Woottons Surgery View all jobs
Posted 2 day(s) ago
Reference: A0977-011026
Job summary
Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.
We are looking for a Receptionist to join our friendly and professional team.
These are permanent hours of 27.50 hours per week.
The hours are:
Monday 08:00-18:30
Tuesday 08:00-13:00
Wednesday 08:00-13:00
Friday 08:00-17:00
Main duties of the job
The successful candidate will demonstrate excellent interpersonal and organisational skills as well as a level of competency in IT.
Ideally you will be a team player who is adaptable and can demonstrate outstanding communication skills, motivation, initiative and a willingness to learn.
We are seeking a candidate with ideally at least 3 GCSEs grade A-C, one of which to be English.
About us
You would be part of a large friendly & professional Receptionist team working in a busy environment.
Details
Date posted
01 October 2026
Pay scheme
Other
Salary
£12.85 to £13.25 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0977-011026
Job locations
Southgates Medical Centre
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Priory Lane
North Wootton
King's Lynn
Norfolk
PE30 3PT
United Kingdom
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
- Premises:
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
- Attend team and practice meetings.
Give results and/or information to the patient as directed by the doctors.
- Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified to the Health and Safety Team immediately.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Attending all training courses and sessions deemed as mandatory by the Practice Manager.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
- Premises:
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
- Attend team and practice meetings.
Give results and/or information to the patient as directed by the doctors.
- Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified to the Health and Safety Team immediately.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Attending all training courses and sessions deemed as mandatory by the Practice Manager.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Person Specification
Qualifications
Essential
- 3 GCSE's grade A to C, one of which to be English
Experience
Desirable
- Experience of working in a GP Practice.
- Receptionist experience.
Person Specification
Qualifications
Essential
- 3 GCSE's grade A to C, one of which to be English
Experience
Desirable
- Experience of working in a GP Practice.
- Receptionist experience.
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
Southgates Medical Centre
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
Southgates Medical Centre
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Bank Receptionist
Southgates Medical Centre & The Woottons Surgery View all jobs
Posted 8 day(s) ago
Reference: A0977-250926
Job summary
Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.
We are looking for a Receptionist to join our experienced team. You will be part of a friendly and professional team.
The working hours to be covered are 07:45-18:30. This role is a bank role to cover sickness and holidays, with no guaranteed hours.
Main duties of the job
The successful candidate will demonstrate excellent interpersonal and organisational skills as well as a level of competency in IT.
Ideally you will be a team player who is adaptable and can demonstrate outstanding communication skills, motivation, initiative and a willingness to learn.
We are seeking a candidate with ideally at least 3 GCSEs grade A-C, one of which to be English.
About us
You would be part of a friendly & professional team helping us offer a great service to our patients.
Details
Date posted
25 September 2026
Pay scheme
Other
Salary
£12.85 to £13.25 an hour
Contract
Bank
Working pattern
Part-time, Flexible working
Reference number
A0977-250926
Job locations
Southgates Medical Centre
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Priory Lane
North Wootton
King's Lynn
Norfolk
PE30 3PT
United Kingdom
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Enter patient information and appropriate codes on to the computer as required.
- Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
- Scan medical documents into clinical computer system and redirect to GPs for action.
- Premises:
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
- Attend team and practice meetings.
Give results and/or information to the patient as directed by the doctors.
- Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified to the Health and Safety Team immediately.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Attending all training courses and sessions deemed as mandatory by the Practice Manager.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Job description
Job responsibilities
Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
- Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
- Enter patient information and appropriate codes on to the computer as required.
- Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
- Scan medical documents into clinical computer system and redirect to GPs for action.
- Premises:
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
- Attend team and practice meetings.
Give results and/or information to the patient as directed by the doctors.
- Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified to the Health and Safety Team immediately.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- Attending all training courses and sessions deemed as mandatory by the Practice Manager.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Person Specification
Qualifications
Essential
- 3 GCSE's grade A to C, one of which to be English
Experience
Desirable
- Experience of working in a GP Practice.
- Receptionist experience.
Person Specification
Qualifications
Essential
- 3 GCSE's grade A to C, one of which to be English
Experience
Desirable
- Experience of working in a GP Practice.
- Receptionist experience.
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
Southgates Medical Centre
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Southgates Medical Centre & The Woottons Surgery
Address
Southgates Medical Centre
41 Goodwins Road
King's Lynn
Norfolk
PE30 5QX
United Kingdom
Employer's website
https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
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