Job summary

This role leads digital transformation and datadriven improvement across Sphere PCN. The post holder will optimise digital tools, improve EMIS and general practice workflows, strengthen data governance, and support practices to deliver measurable improvements in patient care and operational efficiency.

Working closely with clinical and operational teams, the post holder will develop a shared vision for digital and service transformation aligned with ICB and INT strategy. They will identify challenges, agree priorities, and support practices to implement sustainable change.

Strong relationships with member practices, HNP, INT and ICB will be essential to ensure collaborative working, shared learning, and consistent delivery of improvements across the PCN.

Main duties of the job

Service Improvement & Transformation:Work with practices to understand operational challenges and identify practical solutions, including sharing best practice across the PCN.

Lead the planning, prioritisation and delivery of KPIs; including changes that improve patient access, staff experience and service efficiency.

Develop and maintain a PCN wide transformation plan, managing interdependencies, risks and resource requirements to deliver KPIs.

Support staff to access relevant training and development to enable successful delivery of agreed improvements.

Key Performance Indicators (KPIs):

Increased uptake of NHS App and online consultation tools.

Improved EMIS data quality and coding consistency.

Measurable improvements in patient access and digital experience.

Demonstrable reduction in unwarranted variation across practices.

Develop PCN-led transformationProject Plans includingSOPs and SLAs.

Information & Data Management:Highlight unwarranted variation and support practices to understand data limitations.

Encourage culture of using data to evaluate operational processes and track trends.

Secure analytical support where required and strengthen PCN data sharing mechanisms.

Communication & Engagement:Build strong working relationships with practices andSupport consistent communication and engagement across the PCN.

Ensure changes align with clinical priorities and have ownership from clinical leaders.

Support PCN and Practices to implement new processes effectively to patients.

About us

Sphere Primary Care Network is a collection of six constituent GP Practices, which all have a strong reputation for our focus on quality improvement and investing in people. This is a great time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.

If you are an experienced, proactive and enthusiastic individual with a proven track record in a well performing environment, we want to invest in you. You must have some understanding of health services together with a passion for improving lives and improving healthcare.

Details

Date posted

20 September 2026

Pay scheme

Other

Salary

£57,528 to £64,750 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A5392-26-0000

Job locations

Elliott Hall Medical Centre

165 to 167 Uxbridge Road

Harrow

Middlesex

HA5 4EA

United Kingdom

Job description

Job responsibilities

Main Duties of the Job

Service Improvement & Transformation

Work with practices to understand operational challenges and identify practical solutions, including sharing best practice across the PCN.

Lead the planning, prioritisation and delivery of changes that improve patient access, staff experience and service efficiency. Delivery of KPIs,

Develop and maintain a PCNwide transformation plan, managing interdependencies, risks and resource requirements to deliver KPIs.

Support staff to access relevant training and development to enable successful delivery of agreed improvements.

Use recognised project and improvement methodologies to track progress and evaluate impact.

Key Performance Indicators (KPIs)

KPIs will be agreed locally and may include:

Increased uptake of NHS App and online consultation tools.

Improved EMIS data quality and coding consistency.

Measurable improvements in patient access and digital experience.

Demonstrable reduction in unwarranted variation across practices.

Delivery of agreed PCN-led programme transformation milestones.

Delivery of Population health management Programme across Integrate Neighbourhood teams.

Information & Data Management

Take a datadriven approach to understanding challenges, identifying solutions and measuring improvement.

Work with practices, INT and ICB to standardise data sets and metrics used for monitoring change.

Bring together data from multiple sources to generate actionable insights for practices.

Present data clearly to clinical and nonclinical audiences to support decisionmaking.

Highlight unwarranted variation and support practices to understand data limitations.

Encourage a culture of using data to evaluate operational processes and track trends over time.

Secure analytical support where required and strengthen PCN datasharing mechanisms.

Communication & Engagement

Build strong working relationships with practices, INT, ICB and wider stakeholders.

Support consistent communication and engagement across the PCN to ensure buyin to change.

Ensure changes align with clinical priorities and have ownership from clinical leaders.

Support practices to communicate new processes effectively to patients.

Identify and share best practice from other PCNs and systems.

Participate in relevant working groups, project boards and forums.

Policy & Service Development

Maintain awareness of national and regional policy developments and support practices to interpret and apply them locally.

Act as Information Governance Lead for Sphere PCN.

Work with the ICB to support development and delivery of primary care and digital transformation strategies.

Support practices to adapt policies and initiatives to local needs and priorities.

Equality & Diversity

Promote equality, diversity and the rights of patients, carers and colleagues.

Act in a way that respects privacy, dignity and individual circumstances.

Identify and challenge discrimination and support people to exercise their rights.

Job description Job responsibilities Main Duties of the JobService Improvement & Transformation Work with practices to understand operational challenges and identify practical solutions, including sharing best practice across the PCN. Lead the planning, prioritisation and delivery of changes that improve patient access, staff experience and service efficiency. Delivery of KPIs, Develop and maintain a PCNwide transformation plan, managing interdependencies, risks and resource requirements to deliver KPIs. Support staff to access relevant training and development to enable successful delivery of agreed improvements. Use recognised project and improvement methodologies to track progress and evaluate impact.Key Performance Indicators (KPIs)KPIs will be agreed locally and may include: Increased uptake of NHS App and online consultation tools. Improved EMIS data quality and coding consistency. Measurable improvements in patient access and digital experience. Demonstrable reduction in unwarranted variation across practices. Delivery of agreed PCN-led programme transformation milestones. Delivery of Population health management Programme across Integrate Neighbourhood teams.Information & Data Management Take a datadriven approach to understanding challenges, identifying solutions and measuring improvement. Work with practices, INT and ICB to standardise data sets and metrics used for monitoring change. Bring together data from multiple sources to generate actionable insights for practices. Present data clearly to clinical and nonclinical audiences to support decisionmaking. Highlight unwarranted variation and support practices to understand data limitations. Encourage a culture of using data to evaluate operational processes and track trends over time. Secure analytical support where required and strengthen PCN datasharing mechanisms.Communication & Engagement Build strong working relationships with practices, INT, ICB and wider stakeholders. Support consistent communication and engagement across the PCN to ensure buyin to change. Ensure changes align with clinical priorities and have ownership from clinical leaders. Support practices to communicate new processes effectively to patients. Identify and share best practice from other PCNs and systems. Participate in relevant working groups, project boards and forums.Policy & Service Development Maintain awareness of national and regional policy developments and support practices to interpret and apply them locally. Act as Information Governance Lead for Sphere PCN. Work with the ICB to support development and delivery of primary care and digital transformation strategies. Support practices to adapt policies and initiatives to local needs and priorities.Equality & Diversity Promote equality, diversity and the rights of patients, carers and colleagues. Act in a way that respects privacy, dignity and individual circumstances. Identify and challenge discrimination and support people to exercise their rights.

Person Specification

Experience

Essential

• Experience working in Primary care Networks, Commissioning, General Practice
• Advance EMIS Knowledge

Qualifications

Essential

• Substantial NHS Primary Care operational experience with demonstrable digital and data skills.
• Project management or data analytics training qualification e.g., PRINCE2, Agile, ITIL, MS Data Analyst.
• Experience supporting digital optimisation in primary care.

Desirable

• Degree or equivalent experience in a relevant field (e.g., digital health, data, IT, healthcare management).

Experience

Essential

• Essential Experience
• Significant experience working in the NHS or a healthcare setting.
• Strong understanding of general practice workflows, EMIS functionality and digital tools used in primary care.
• Experience leading change, service improvement or digital transformation.
• Experience using data to drive operational improvement.
• Essential Skills
• General practice; EMIS experience using data and being able to lead change across the practices
• Practical EMIS expertise and understanding of how digital tools support general practice operations.
• Ability to analyse, interpret and present data clearly to support decision making.
• Strong project management skills with experience delivering complex change.
• Excellent communication and stakeholder engagement skills.
• Ability to lead and influence across multiple practices and professional groups.
• Understanding of NHS digital standards, IG requirements and GDPR.
• Strategic thinking and problem solving skills.

Desirable

• Desirable Skills
• Experience with data visualisation tools (e.g., Power BI).
• Experience working with population health management data.
• Degree or equivalent experience in a relevant field (e.g., digital health, data, IT, healthcare management).

Person Specification Experience Essential Experience working in Primary care Networks, Commissioning, General Practice Advance EMIS Knowledge Qualifications Essential Substantial NHS Primary Care operational experience with demonstrable digital and data skills. Project management or data analytics training qualification e.g., PRINCE2, Agile, ITIL, MS Data Analyst. Experience supporting digital optimisation in primary care. Desirable Degree or equivalent experience in a relevant field (e.g., digital health, data, IT, healthcare management). Experience Essential Essential Experience Significant experience working in the NHS or a healthcare setting. Strong understanding of general practice workflows, EMIS functionality and digital tools used in primary care. Experience leading change, service improvement or digital transformation. Experience using data to drive operational improvement. Essential Skills General practice; EMIS experience using data and being able to lead change across the practices Practical EMIS expertise and understanding of how digital tools support general practice operations. Ability to analyse, interpret and present data clearly to support decision making. Strong project management skills with experience delivering complex change. Excellent communication and stakeholder engagement skills. Ability to lead and influence across multiple practices and professional groups. Understanding of NHS digital standards, IG requirements and GDPR. Strategic thinking and problem solving skills. Desirable Desirable Skills Experience with data visualisation tools (e.g., Power BI). Experience working with population health management data. Degree or equivalent experience in a relevant field (e.g., digital health, data, IT, healthcare management).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sphere Primary Care Network (PCN)

Address

Elliott Hall Medical Centre

165 to 167 Uxbridge Road

Harrow

Middlesex

HA5 4EA

United Kingdom

Employer's website

https://www.ehmc.co.uk/ (Opens in a new tab)

Employer details

Employer name

Sphere Primary Care Network (PCN)

Address

Elliott Hall Medical Centre

165 to 167 Uxbridge Road

Harrow

Middlesex

HA5 4EA

United Kingdom

Employer's website

https://www.ehmc.co.uk/ (Opens in a new tab)

Job summary

Are you an experienced GP Practice Receptionist looking for a full time contract? If yes, this is the right advert for you! We are currently recruiting experienced GP Practice Receptionists to join our dynamic and forward thinking team, we offer a supportive workplace where contributions are truly valued.

Working pattern:

• Mon 8am to 6:30pm with 60min unpaid lunch break
• Tue Off
• Wed 8am to 6:30pm with 60min unpaid lunch break
• Thu 8am to 1pm
• Fri 8am to 6:30pm with 60min unpaid lunch break
• Sat 8am to 12:30pm

These hours are set.

Reception staff work within the practice call centre and on the front counter at either site

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Offer general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Uphold the values in the GP Direct mission statement and patient charter

Main duties of the job

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following lists.

• Provide a welcoming effective and efficient reception service to patients and visitors
• Undertake all reception duties as required
• Support clinicians in emergency situations

Call Centre

• Attend to incoming calls from patients and other callers as required, this is a primary element of the roles
• Deal with all general enquiries, explain procedures and make new and follow-up appointments

• Report all Significant events/ incidents in accordance to local protocols
• Process, acknowledge and complete practice notes (PNs) as per rota, twice a day
• Processing repeat prescriptions in accordance with practice guidelines, electronically and manually

About us

GP Direct is part of Sphere Primary Care Network (PCN) which is a collection of six constituent GP Practices, which all have a strong reputation for our focus on quality improvement and investing in people. This is an exciting time for individuals seeking a fulfilling and interactive role to join us. We are expanding our services and have undergone a sustained period of growth.

• GP Direct is based at two sites in Harrow, key points include:
• Excellent local reputation with a high Google review score
• A large team of around 30 clinicians and 40 non-clinical staff
• A diverse clinical workforce which includes GPs, nurses, pharmacists, HCAs and an FCP
• Highly skilled and varied admin and reception team of over 40 staff
• Above average QOF and enhanced services achievement year on year
• CQC rating of 'good' overall
• Above average GP Patient Survey results
• Involvement in local and national pilots such as the NHS clinical pharmacists' pilot
• Extensive use of information technology to enhance the patient journey and improve performance