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St John's Hospice

Complementary Therapist South Lakes

St John's Hospice View all jobs

North East England

Permanent

Support Staff

GBP 15,736 - 16,227 per year

Posted 15 day(s) ago

Reference: 2347727

Job summary

This role matters: This is an exciting opportunity for a registered Complementary Therapist with an Oncology Massage qualification to support people living with life-limiting illness across the South Lakes, improving their physical, psychological and emotional wellbeing through this specialist service.

We are looking for a compassionate, organised and professional Complementary Therapist to join our team of knowledgeable and experienced palliative care clinical staff. In this unique role, you will use your specialist skills to provide holistic, person-centred complementary therapy, helping people to manage symptoms, enhance wellbeing and live as fully as possible. Could it be you?

Our Day Therapies service works closely with the South Lakes Clinical Nurse Specialist team and St John's Hospice at Home colleagues, ensuring people receive timely and appropriate complementary therapies tailored to their needs. We are proud that our specialist palliative services extend beyond symptom management, embracing a holistic approach that nurtures physical, emotional and psychological wellbeing.

This is your opportunity to use your expertise, compassion and commitment to help people improve their wellbeing, regain confidence and focus on what matters most to them. If you want a role with real purpose, where every day brings the chance to make a meaningful difference, we'd love to welcome you to our team.

Main duties of the job

Working across community outpatient settings and within people's own homes across the South Lakes area, you will become part of a dedicated multidisciplinary team that places patients and those important to them at the heart of everything we do.

The 22.5 hours will be worked across 3 days a week.

You may be working alone for all initial referrals and may be the first face to face contact a patient and family has from St Johns Hospice. The role will involve using community risk assessments and their own professional assessments to ensure safe, appropriate complementary therapy for palliative and end of life patients.

You will support policy, procedure and protocol to ensure the safe delivery of complementary therapies, having had appropriate training.

You will be a member of their recognised professional complementary therapy association, and support volunteer therapists within the Hospice. You will also hold an Oncology Massage qualification.

You will support the future recruitment and work of CT Volunteers in the South Lakes area as the South Lakes service grows.

It is essential that you have a full UK driving licence and access to your own vehicle (with business insurance) during working hours. You will be entitled to claim out of pocket expenses (mileage and parking) in accordance with our policy.

About us

St Johns exists to promote and provide skilled and compassionate palliative care of the highest quality. The Hospice provides care in a variety of settings, directly serving our local communities from Grasmere to Garstang and from Sedbergh to Morecambe. The Hospice is rated good by CQC.

Hospice care at St Johns is provided free of charge. The NHS contributes 25% of the Hospices annual running costs, the remaining being obtained via the generosity of the public.

What we do

St Johns Hospice provides Specialist Palliative Care services and support to those affected by life-shortening illnesses. These currently include:-

In-patient care, currently 13 beds
Provision of community specialist palliative care through a combined team of Clinical Nurse Specialists, our Hospice at Home Team and our night sitting and day respite services
Specialist clinics with a Consultant in palliative medicine
Lymphoedema clinics and service
Education for community GPs, nurses, undergraduates (nursing, medical and allied health professionals)
Bereavement and family support
Complementary Therapy

To provide these services, the Hospice employs around 220 staff and is well supported by our dedicated volunteers.

The Hospice does not currently provide respite care or long-term care for patients. We aim to assess and manage patients symptoms in order for them to return home wherever possible, supported by our Community Services and Family Support teams.

Details

Date posted

17 September 2026

Pay scheme

Other

Salary

£15,736.50 to £16,227.90 a year dependent on pension scheme, NHS pension subject to eligibiltiy

Contract

Permanent

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

B0502-26-0011

Job locations

Slyne Road

Lancaster

LA2 6ST

United Kingdom

St Johns Hospice

Oldfield Court

Windermere

LA23 2HJ

United Kingdom

Job description

Job responsibilities

MAIN DUTIES

Responsible for:

Providing complementary therapies to patients known to the Hospice, and their carers where appropriate.

Clinical

Develop existing services to include a range of complementary therapies, which can be delivered to patients in their own homes.
Carry out therapy treatments and provide after care advice and guidance in accordance with local policies, procedures and National Guidance (e.g. NICE and ensuring confidentiality is always maintained).
Prioritise and coordinate complementary therapy referrals, assessing each patient and offering the appropriate therapy intervention.
Liaise and work with Hospice at Home and South Lakes Clinical Nurse Specialist (Palliative Care) team.
Plan and participate in group activities in the South Lakes Day Services, offering small CT treatments on a regular basis.
Always give the best standards of care, taking into consideration the holistic needs of the patient and family.
Ensure all patient information entered on EMIS is clear, concise, legible and accurate and meets the requirements of the Data Protection Act 1998. Ensure the data is inputted correctly to produce relevant reports for the Hospice and commissioners.
To oversee the records of any of the volunteer complementary therapists' activities and monitor the treatments given to patients in the community, raising any concerns to the Head of Day Therapies if needed.
Inform the Medical, Clinical team and relevant professional bodies of any adverse reactions to essential oils or products used in treatments immediately.
Give, on average, three treatments per patient / family member and ensure appropriate and timely discharge of clients from allocated complementary therapy caseload.
Represent complementary therapies service within relevant multi-disciplinary meetings as appropriate if requested to do so.
Report any identified risks as required such as safeguarding issues noted when visiting patients in their own homes.
Be professionally accountable for own practice and adhere to Code of Conduct as laid down by FHT (Federation of Holistic Therapies) or similar UK governing body.
Deliver a choice of therapies based on own training and competency, to individually assessed needs, considering issues such as patient allergies, medical contraindications and skin integrity.
Ensure all patient appointments are used to maximum capacity ensuring access and availability of these essential services
Ensure adherence to infection control policies and procedures when giving therapies, adhering to correct hand washing, PPE at all times.
Always work within scope of knowledge and experience, requesting help and advice if needed
Avoid any behaviour which discriminates against your fellow employees or potential employees on grounds of their sex, sexual orientation, gender reassignment, marriage or civil partnership, religion or belief, race, disability, age, pregnancy or maternity.
Behave in a manner that ensures the security of hospice property and resources.
Minimise waste when using products.
Monitor and maintain complementary therapy stock, ensuring cost efficiency when ordering.

Professional Development, Education & Audit

To maintain a personal commitment to the expansion and development of professional skills and knowledge in line with relevant professional body & Hospice requirements and those developments related to annual individual performance review, taking ownership for own development needs.
Keep up to date with skills and knowledge through means such as reading journals, research articles and linking with other practising complementary therapists in other North West hospices.
Keep an up-to-date portfolio to meet relevant professional bodies requirements.
Participate in annual appraisal when job description and objectives will be reviewed
Maintain personal and professional development including e-learning, mandatory training and own professional learning. (Certificates were appropriate to HR- in person spec)

Governance

Work autonomously but in compliance with the FHTor other relevant professional body's code of ethics and professional conduct, national frameworks and local hospice policies and procedures.
Ensure risk policy is adhered to at all times and manage risks within own area of work.
Ensure all incidents are reported to the Clinical Governance & Improvement Department using the online form.
Maintain confidentiality at all times, which includes, patients, relatives, staff and volunteers.
Deal promptly and sensitively with complaints, referring to Head of Day Therapy for any verbal complaints, and to Director of Nursing & Quality for any written complaints
Work within the specific role boundaries of the Hospices complementary therapy protocols and Hospice Clinical Governance framework.
Report any incidents to the Head of Day Therapies.
Work in accordance with the Lone Worker policy when working in the community.
Reports any concerns in relation to safeguarding issues relating to any clients or staff to the appropriate member of staff.
Monitor the quality of aromatherapy oils by dating when opened, correct disposal of out-of-date products etc. Complete monthly consumable audits to ensure stability of oils used.
Ensure essential oils are stored safely and correctly.
Ensure data sheets up to date.
Abide by all relevant hospice policies and procedures.

People and departmental management

Be able to recognise and respond to stress and well-being in self and make use of support available for staff, both inhouse and employee assistance programme.
Provide reports on area of work and make recommendations for any changes in service delivery.
Proactively contribute to the future development of the complementary therapy service in line with patients changing needs.
Attend regular clinical supervision sessions.

OTHER

Be an ambassador for St Johns Hospice as a charity, engaging in public speaking and fundraising initiatives as required and encouraging members of the team to do the same.
Undertake other duties appropriate to the grade as agreed with the Head of Day Therapy or Director of Nursing & Quality.
Be willing to embrace development or training opportunities as they arise.

STANDARD/ENHANCED DISCLOSURE REQUIREMENT

Enhanced DBS disclosure + Barring Check required for this post.

DUTIES AND RESPONSIBILITIES TO ST. JOHNS HOSPICE

Please refer to the uploaded Job description for full details of the points below

1. Confidentiality

2. Health and Safety

3. External Interests

4. Statutory Training

5. Flexibility

6. Safeguarding

7. Disclosure and Barring

8. Equality and Inclusion

9. Volunteers

Job description

Job responsibilities

MAIN DUTIES

Responsible for:

Providing complementary therapies to patients known to the Hospice, and their carers where appropriate.

Clinical

Develop existing services to include a range of complementary therapies, which can be delivered to patients in their own homes.
Carry out therapy treatments and provide after care advice and guidance in accordance with local policies, procedures and National Guidance (e.g. NICE and ensuring confidentiality is always maintained).
Prioritise and coordinate complementary therapy referrals, assessing each patient and offering the appropriate therapy intervention.
Liaise and work with Hospice at Home and South Lakes Clinical Nurse Specialist (Palliative Care) team.
Plan and participate in group activities in the South Lakes Day Services, offering small CT treatments on a regular basis.
Always give the best standards of care, taking into consideration the holistic needs of the patient and family.
Ensure all patient information entered on EMIS is clear, concise, legible and accurate and meets the requirements of the Data Protection Act 1998. Ensure the data is inputted correctly to produce relevant reports for the Hospice and commissioners.
To oversee the records of any of the volunteer complementary therapists' activities and monitor the treatments given to patients in the community, raising any concerns to the Head of Day Therapies if needed.
Inform the Medical, Clinical team and relevant professional bodies of any adverse reactions to essential oils or products used in treatments immediately.
Give, on average, three treatments per patient / family member and ensure appropriate and timely discharge of clients from allocated complementary therapy caseload.
Represent complementary therapies service within relevant multi-disciplinary meetings as appropriate if requested to do so.
Report any identified risks as required such as safeguarding issues noted when visiting patients in their own homes.
Be professionally accountable for own practice and adhere to Code of Conduct as laid down by FHT (Federation of Holistic Therapies) or similar UK governing body.
Deliver a choice of therapies based on own training and competency, to individually assessed needs, considering issues such as patient allergies, medical contraindications and skin integrity.
Ensure all patient appointments are used to maximum capacity ensuring access and availability of these essential services
Ensure adherence to infection control policies and procedures when giving therapies, adhering to correct hand washing, PPE at all times.
Always work within scope of knowledge and experience, requesting help and advice if needed
Avoid any behaviour which discriminates against your fellow employees or potential employees on grounds of their sex, sexual orientation, gender reassignment, marriage or civil partnership, religion or belief, race, disability, age, pregnancy or maternity.
Behave in a manner that ensures the security of hospice property and resources.
Minimise waste when using products.
Monitor and maintain complementary therapy stock, ensuring cost efficiency when ordering.

Professional Development, Education & Audit

To maintain a personal commitment to the expansion and development of professional skills and knowledge in line with relevant professional body & Hospice requirements and those developments related to annual individual performance review, taking ownership for own development needs.
Keep up to date with skills and knowledge through means such as reading journals, research articles and linking with other practising complementary therapists in other North West hospices.
Keep an up-to-date portfolio to meet relevant professional bodies requirements.
Participate in annual appraisal when job description and objectives will be reviewed
Maintain personal and professional development including e-learning, mandatory training and own professional learning. (Certificates were appropriate to HR- in person spec)

Governance

Work autonomously but in compliance with the FHTor other relevant professional body's code of ethics and professional conduct, national frameworks and local hospice policies and procedures.
Ensure risk policy is adhered to at all times and manage risks within own area of work.
Ensure all incidents are reported to the Clinical Governance & Improvement Department using the online form.
Maintain confidentiality at all times, which includes, patients, relatives, staff and volunteers.
Deal promptly and sensitively with complaints, referring to Head of Day Therapy for any verbal complaints, and to Director of Nursing & Quality for any written complaints
Work within the specific role boundaries of the Hospices complementary therapy protocols and Hospice Clinical Governance framework.
Report any incidents to the Head of Day Therapies.
Work in accordance with the Lone Worker policy when working in the community.
Reports any concerns in relation to safeguarding issues relating to any clients or staff to the appropriate member of staff.
Monitor the quality of aromatherapy oils by dating when opened, correct disposal of out-of-date products etc. Complete monthly consumable audits to ensure stability of oils used.
Ensure essential oils are stored safely and correctly.
Ensure data sheets up to date.
Abide by all relevant hospice policies and procedures.

People and departmental management

Be able to recognise and respond to stress and well-being in self and make use of support available for staff, both inhouse and employee assistance programme.
Provide reports on area of work and make recommendations for any changes in service delivery.
Proactively contribute to the future development of the complementary therapy service in line with patients changing needs.
Attend regular clinical supervision sessions.

OTHER

Be an ambassador for St Johns Hospice as a charity, engaging in public speaking and fundraising initiatives as required and encouraging members of the team to do the same.
Undertake other duties appropriate to the grade as agreed with the Head of Day Therapy or Director of Nursing & Quality.
Be willing to embrace development or training opportunities as they arise.

STANDARD/ENHANCED DISCLOSURE REQUIREMENT

Enhanced DBS disclosure + Barring Check required for this post.

DUTIES AND RESPONSIBILITIES TO ST. JOHNS HOSPICE

Please refer to the uploaded Job description for full details of the points below

1. Confidentiality

2. Health and Safety

3. External Interests

4. Statutory Training

5. Flexibility

6. Safeguarding

7. Disclosure and Barring

8. Equality and Inclusion

9. Volunteers

Person Specification

Experience

Essential

Experience in caring for patients with life limiting illnesses.
Experience of collaborative working.
Experienced in evidence-based practice working.

Desirable

Experience of working in a palliative care setting.
Experience of mindfulness, wellbeing and relaxation.

Qualifications

Essential

Relevant complementary therapy qualifications, e.g. Diploma.
Up to date registration & insurance on relevant professional register.
Oncology Massage qualification.

Desirable

Bereavement / counselling qualification or training.

Values and personal attributes

Essential

Commitment to working in the charitable sector.
Empathy with charitable aims of the Hospice.
Evidence of enthusiasm in work settings.
Flexibility.
Resilience.
Motivated Positive attitude to change.
Committed to continual professional development.
Holds appropriate indemnity insurance.
A flexible approach to working patterns.
Good attendance and punctuality record.
Member of a complementary therapy professional body.
Commitment to equal opportunities and anti-discriminatory practice.

Other

Essential

Full UK Driving Licence & access to own vehicle during working hours. Business class motor insurance.

Knowledge and skills

Essential

Minimum of 3 years experience in complementary therapy.
Excellent interpersonal skills both written and verbal.
Ability to assess and deliver care to meet complex needs.
Ability to reflect on practice.
Good organisation and time management skills.
Understands the complexity of caring for patients and families with life limiting illnesses.
Ability to use Microsoft Office systems proficiently.

Desirable

Palliative care bereavement awareness.
Advance care planning knowledge.
Leadership & management skills.
Use of electronic patient records.
Understanding of COSHH, and data sheets.

Person Specification

Experience

Essential

Experience in caring for patients with life limiting illnesses.
Experience of collaborative working.
Experienced in evidence-based practice working.

Desirable

Experience of working in a palliative care setting.
Experience of mindfulness, wellbeing and relaxation.

Qualifications

Essential

Relevant complementary therapy qualifications, e.g. Diploma.
Up to date registration & insurance on relevant professional register.
Oncology Massage qualification.

Desirable

Bereavement / counselling qualification or training.

Values and personal attributes

Essential

Commitment to working in the charitable sector.
Empathy with charitable aims of the Hospice.
Evidence of enthusiasm in work settings.
Flexibility.
Resilience.
Motivated Positive attitude to change.
Committed to continual professional development.
Holds appropriate indemnity insurance.
A flexible approach to working patterns.
Good attendance and punctuality record.
Member of a complementary therapy professional body.
Commitment to equal opportunities and anti-discriminatory practice.

Other

Essential

Full UK Driving Licence & access to own vehicle during working hours. Business class motor insurance.

Knowledge and skills

Essential

Minimum of 3 years experience in complementary therapy.
Excellent interpersonal skills both written and verbal.
Ability to assess and deliver care to meet complex needs.
Ability to reflect on practice.
Good organisation and time management skills.
Understands the complexity of caring for patients and families with life limiting illnesses.
Ability to use Microsoft Office systems proficiently.

Desirable

Palliative care bereavement awareness.
Advance care planning knowledge.
Leadership & management skills.
Use of electronic patient records.
Understanding of COSHH, and data sheets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St John's Hospice

Address

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Employer's website

https://www.sjhospice.org.uk/ (Opens in a new tab)

Employer details

Employer name

St John's Hospice

Address

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Employer's website

https://www.sjhospice.org.uk/ (Opens in a new tab)

Rotherham Doncaster and South Humber NHSFT

Ward Manager - St Johns Hospice

Rotherham Doncaster and South Humber NHSFT View all jobs

North East England

Permanent

Registered Nurse/RN

GBP 49,387 - 56,515 per year

Posted 18 day(s) ago

Reference: 2339649

Job summary

Ward Manager (Band 7)

St John's Hospice, Doncaster37.5 Hours per Week

Lead compassionate care. Inspire a dedicated team. Make a lasting difference.

An exciting opportunity has arisen for an experienced and motivated Registered Nurse to join St John's Hospice as our Ward Manager.

This is a rewarding leadership role within a highly respected specialist palliative and end of life care service, where you will have the opportunity to influence patient experience, develop staff and shape the future of hospice care. You will lead a committed nursing team delivering outstanding, person-centred care to patients and those important to them during some of life's most significant moments.

Working alongside an experienced multidisciplinary team, you will provide visible clinical and operational leadership, ensure safe, effective and compassionate care whilst fostering a positive culture of learning, development and continuous improvement.

Why join us?

At RDaSH, we are committed to creating services that are compassionate, inclusive and focused on delivering the highest standards of care. As Ward Manager, you will be supported by experienced clinical and operational leaders and will have opportunities for professional development, innovation and service improvement.

If you are an enthusiastic leader who wants to make a meaningful difference to patients, families and carers whilst developing your career in specialist palliative care, we would love to hear from you.

Main duties of the job

The post holder will provide professional, managerial and robust clinical leadership to a

specified ward area. The post holder is responsible for promoting and assuring robust risk

assessment and management processes and will manage within the constraints of the

identified budget as directed by the Service Manager.

The post holder will actively support and participate in the integration of a whole system

approach with multidisciplinary working at all times and will perform delegated duties on

behalf of the Service Manager in their absence.

The post holder will ensure everyone, including staff, patients and visitors, has their right to

be treated with respect and have their values and beliefs maintained, ensuring that they are

treated in such a way that maintains their privacy and dignity.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://www.rdash.nhs.uk/about-us/getting-involved/work-with-us/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

376-PHN-0323

Job locations

St Johns Hospice

Weston Road, Balby

Doncaster

DN4 8JS

United Kingdom

Job description

Job responsibilities

Please view the attached job description and person specification to view the full details about the role

We reserve the right to close the vacancy early if there are a high amount of applications

Job description Job responsibilities Please view the attached job description and person specification to view the full details about the role We reserve the right to close the vacancy early if there are a high amount of applications

Person Specification

Qualifications

Essential

NMC Registered Nurse (Adult)
Evidence of Continuing Professional Development
Relevant Postgraduate qualification in a subject relevant to the area of practice
Key skills in literacy, numeracy and ITQ level 2 (or equivalent)

Desirable

Leadership or management qualification.
Degree qualification in a subject relevant to the area of practice

Experience

Essential

Post-registration experience of palliative and end of life care
Experience of working in an inpatient ward area
Working collaboratively with Patients and their families/carers
Providing Management supervision.
Developing practice standards
Quality improvement activities
Leadership or management experience at minimum of a Band 6 role
Staff management experience

Desirable

Project and change management
Inter-agency and partnership working
Delivering training and education to multi professional groups
Experience of working within a range of services, including inpatient and community settings
Experience of undertaking or participating in research
Evidence of financial management

Knowledge

Essential

Clinical knowledge to degree level - or equivalent in own area of specialist practice
Extensive knowledge of current issues relating to health needs of patients within Palliative care
Previous Management experience
Principles of change management
Principles of project management the field of practice, regionally and nationally
Working knowledge of the legal framework and statutory obligations under the Mental Capacity Act.
Detailed understanding of Safeguarding and its application in practice
Clinical Governance and its application in practice.
Understanding and keeping up to date with research in specific area of expertise
The Trust's Quality
Improvement system (QIS) - within agreed timescale
Good knowledge of record keeping principles

Skills

Essential

Work effectively as part of a multidisciplinary team
Demonstrate leadership qualities and motivational skills
Demonstrate effective communication, organisational and administrative skills
Write reports.
Use multimedia materials for presentations in professional settings
Standard keyboard skills

Desirable

Teaching, education and presentation skills
Project or change management skills
Advanced communication skills training.

Person Specification Qualifications Essential NMC Registered Nurse (Adult) Evidence of Continuing Professional Development Relevant Postgraduate qualification in a subject relevant to the area of practice Key skills in literacy, numeracy and ITQ level 2 (or equivalent) Desirable Leadership or management qualification. Degree qualification in a subject relevant to the area of practice Experience Essential Post-registration experience of palliative and end of life care Experience of working in an inpatient ward area Working collaboratively with Patients and their families/carers Providing Management supervision. Developing practice standards Quality improvement activities Leadership or management experience at minimum of a Band 6 role Staff management experience Desirable Project and change management Inter-agency and partnership working Delivering training and education to multi professional groups Experience of working within a range of services, including inpatient and community settings Experience of undertaking or participating in research Evidence of financial management Knowledge Essential Clinical knowledge to degree level - or equivalent in own area of specialist practice Extensive knowledge of current issues relating to health needs of patients within Palliative care Previous Management experience Principles of change management Principles of project management the field of practice, regionally and nationally Working knowledge of the legal framework and statutory obligations under the Mental Capacity Act. Detailed understanding of Safeguarding and its application in practice Clinical Governance and its application in practice. Understanding and keeping up to date with research in specific area of expertise The Trust's Quality Improvement system (QIS) - within agreed timescale Good knowledge of record keeping principles Skills Essential Work effectively as part of a multidisciplinary team Demonstrate leadership qualities and motivational skills Demonstrate effective communication, organisational and administrative skills Write reports. Use multimedia materials for presentations in professional settings Standard keyboard skills Desirable Teaching, education and presentation skills Project or change management skills Advanced communication skills training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

St Johns Hospice

Weston Road, Balby

Doncaster

DN4 8JS

United Kingdom

Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

St Johns Hospice

Weston Road, Balby

Doncaster

DN4 8JS

United Kingdom

Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

St John's Hospice

Senior Healthcare Assistant (Ward)

St John's Hospice View all jobs

North East England

Permanent

Exercise Therapist

GBP 29,269 - 30,166 per year

Posted 1 month(s) ago

Reference: 2313024

Job summary

This role matters. We are looking for a permanent Senior Healthcare Assistant to join our specialist Inpatient Ward. Could it be you?

Michaela works as a Senior Healthcare Assistant on our Inpatient Ward and here's what she has to say about her role.

"I love working here, as we are one big family. Its hard to describe just how amazing the care the Hospice provides is, and I feel proud and lucky to be part of the team."

Our Inpatient Ward provides holistic care and support to patients and their loved ones so that they can hopefully feel well enough to go home again or stay with us for end-of-life care. We are committed to creating a calm and welcoming environment where patients can rest comfortably and receive high standards of care that they need.

This is a rewarding role where you will help deliver compassionate, person-centred care to patients with palliative and end of life needs, working under the direction of our experienced registered professionals within our specialist hospice setting.

You will join a professional, skilled and compassionate team dedicated to putting patients and those close to them at the heart of everything they do. We are also committed to ongoing learning and development, helping you build your skills, confidence and experience within specialist palliative care.

This role is for 28 hours per week (worked over a full rotation of shifts). *Night shifts also receive a £15 night allowance per night worked.

Main duties of the job

JOB PURPOSE

As a Healthcare Assistant, working to the standards set out in the Code of Conduct for Healthcare Support Workers, you will support and implement the delivery of nursing care to patients within a clinical setting as part of a team and under the direction of a registered professional. Flexible working will be required to meet the needs of the patients group and will include working evenings, weekends and nights as part of the nursing rota.

About us

St John's Hospice is a well established and respected local charity, and we offer free palliative care to patients with life shortening conditions both in our Inpatient Ward Unit and through our Community Services (Hospice at Home).

The Inpatient Ward provides care for patients and their families so that they can hopefully feel well enough to go home again, or stay at the Hospice for end of life care: not everyone who comes to St Johns Hospice comes here to die, very many go home again. We provide care for people with a range of life shortening illnesses such as cancer, respiratory diseases, heart conditions, Parkinsons and many other diseases. Our ward provides short stay care, from days to weeks, depending on the patients needs and what care other teams can provide for them.

Our Ward is led by an experienced and supportive Management Team. Our patients are at the heart of everything we do, and you would play a key role in a person's wish to stay, and be cared for on our Inpatient ward, providing crucial care for them and their loved ones.

St John's Hospice is rated as CQC Good.

Details

Date posted

01 September 2026

Pay scheme

Other

Salary

£29,269.50 to £30,166.50 a year pro rata. NHS Pension subject to eligibility + £15 nights*

Contract

Permanent

Working pattern

Part-time

Reference number

B0502-28-hours-perm

Job locations

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Job description

Job responsibilities

Accountable To: Director of Nursing & Quality

Reports To: Head of Ward Services

MAIN DUTIES

Undertake a broad range of nursing support activities and duties relating to the holistic care of patients with end of life care needs.
Have an understanding of the philosophy and ethos behind the care provided at St Johns Hospice, and to assist the registered nurses in developing and maintaining a safe, caring and supportive environment for patients, relatives and staff.
Provides care for named patients with end of life needs in accordance with the patients care plan as defined by the Registered Nurse, with minimum direct supervision.
Ensure that the physical, emotional, spiritual and social needs of patients in St Johns Hospice remain paramount at all times.
Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support.
Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their carers at all times.
Communicate in an open and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
Respect a persons right to confidentiality.
Act in a responsible, professional manner at all times whilst employed by and undertaking duties at St Johns Hospice. To be aware of the policies governing health and safety and fire prevention and reporting.

CLINICAL

Monitor patients vital signs and record & report to Registered Nurse.
Alert to, and recognise changes in patients symptoms and conditions and notify Registered Nurse as necessary.
Assesses patients condition using
As achieved/maintained current BLS for Healthcare Assistants.
If identified by line manager complete training for basic manual lymphatic drainage and administer to relevant patients after delegation by a Registered Nurse.
Sets up and carries out/assists with clinical procedures correctly maintaining sterile field and ANTT.
Assists with initial admission process of patients, records accurately information relating to social; nutritional preferences; This is me leaflet.
Shows awareness of discharge planning and contributes to relevant aspects.
Awareness of Mental Capacity Act & Deprivation of Liberty situations and how to manage.
Awareness of Protection of Vulnerable Adults.
Performing all duties as delegated by a Registered Nurse.
Be accountable by making sure you can answer for your actions or omissions.
Undertakes delegated clinical tasks and procedures once St Johns Hospice Healthcare Assistant competencies have been successfully completed.
Assist in the provision of basic patient care. This care is prescribed by Registered Nurses in individual care plans.
Assist patients in meeting their personal care needs.
Assist with patients personal hygiene, including basic assessment of mouth care requirements, and meet toilet care needs.
Replace a wound dressing according to care plan, and after delegation by a Registered Nurse.
Assist patients with moving and handling.
Demonstrates safe and appropriate use of hoists and manual handling equipment.
Assist in the preparation and distribution of drinks and support feeding if necessary.
Encourage occupational activities.
Cares for the patient after death and supports family members/carers, when appropriate.
Listen and talk with patients, relatives and friends and report relevant information to Registered Nursing staff.
Assist patients with access to the Pastoral Care Team for religious or spiritual support as required according to St Johns Hospice guidelines.
In line with Hospice policies on patient documentation, update patient records ensuring entries are accurate, relevant and contemporaneous and hand over care given appropriately.
Communicate relevant information about patients to the ward team for shift hand-over reports and at multi-disciplinary team meetings.
Be responsible for training all relevant hospice staff on a medical device.

PEOPLE AND DEPARTMENTAL CONTRUBUTION

Assist in providing a welcoming, friendly and professional environment where relatives may participate appropriately as partners within the caring team.
Hold a lead link role and attend relevant meetings and actions.
Maintain a respectful, non-judgemental and caring attitude toward all patients, their families and friends.
Uphold and promote equality, diversity and inclusion.
Support new Healthcare Assistant staff on the ward.
Promote at all times the Hospice philosophy and uphold St Johns core values.
Assist in the maintenance of harmonious working relationships within the ward team.
Participate in agreed methods of off-duty planning and annual holiday booking arrangements.
Provide support to new Healthcare Assistants and volunteers.

EDUCATION & DEVELOPMENT

Strive to improve the quality of healthcare, care and support through continuing professional development.
Complete all annual/bi-annual & tri-annual Mandatory Training.
Participate in annual appraisal scheme.
To learn required skills and to widen experience as appropriate.
Successfully complete Medicines module and hospice medicine competencies.
Support Registered Nurses in their education and hands on care.
Attend additional education sessions as provided, and as appropriate.

This job description is not intended to be definitive or restrictive and may be subject to review and amendment.

STANDARD/ENHANCED DISCLOSURE REQUIREMENT

Enhanced DBS disclosure + Adult Barring Check required for this post.

DUTIES AND RESPONSIBILITIES TO ST. JOHNS HOSPICE

Please refer to the uploaded Job description for full details of the points below

1. Confidentiality

2. Health and Safety

3. External Interests

4. Statutory Training

5. Flexibility

6. Safeguarding

7. Disclosure and Barring

8. Equality and Inclusion

9. Volunteers

Job description

Job responsibilities

Accountable To: Director of Nursing & Quality

Reports To: Head of Ward Services

MAIN DUTIES

Undertake a broad range of nursing support activities and duties relating to the holistic care of patients with end of life care needs.
Have an understanding of the philosophy and ethos behind the care provided at St Johns Hospice, and to assist the registered nurses in developing and maintaining a safe, caring and supportive environment for patients, relatives and staff.
Provides care for named patients with end of life needs in accordance with the patients care plan as defined by the Registered Nurse, with minimum direct supervision.
Ensure that the physical, emotional, spiritual and social needs of patients in St Johns Hospice remain paramount at all times.
Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support.
Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their carers at all times.
Communicate in an open and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
Respect a persons right to confidentiality.
Act in a responsible, professional manner at all times whilst employed by and undertaking duties at St Johns Hospice. To be aware of the policies governing health and safety and fire prevention and reporting.

CLINICAL

Monitor patients vital signs and record & report to Registered Nurse.
Alert to, and recognise changes in patients symptoms and conditions and notify Registered Nurse as necessary.
Assesses patients condition using
As achieved/maintained current BLS for Healthcare Assistants.
If identified by line manager complete training for basic manual lymphatic drainage and administer to relevant patients after delegation by a Registered Nurse.
Sets up and carries out/assists with clinical procedures correctly maintaining sterile field and ANTT.
Assists with initial admission process of patients, records accurately information relating to social; nutritional preferences; This is me leaflet.
Shows awareness of discharge planning and contributes to relevant aspects.
Awareness of Mental Capacity Act & Deprivation of Liberty situations and how to manage.
Awareness of Protection of Vulnerable Adults.
Performing all duties as delegated by a Registered Nurse.
Be accountable by making sure you can answer for your actions or omissions.
Undertakes delegated clinical tasks and procedures once St Johns Hospice Healthcare Assistant competencies have been successfully completed.
Assist in the provision of basic patient care. This care is prescribed by Registered Nurses in individual care plans.
Assist patients in meeting their personal care needs.
Assist with patients personal hygiene, including basic assessment of mouth care requirements, and meet toilet care needs.
Replace a wound dressing according to care plan, and after delegation by a Registered Nurse.
Assist patients with moving and handling.
Demonstrates safe and appropriate use of hoists and manual handling equipment.
Assist in the preparation and distribution of drinks and support feeding if necessary.
Encourage occupational activities.
Cares for the patient after death and supports family members/carers, when appropriate.
Listen and talk with patients, relatives and friends and report relevant information to Registered Nursing staff.
Assist patients with access to the Pastoral Care Team for religious or spiritual support as required according to St Johns Hospice guidelines.
In line with Hospice policies on patient documentation, update patient records ensuring entries are accurate, relevant and contemporaneous and hand over care given appropriately.
Communicate relevant information about patients to the ward team for shift hand-over reports and at multi-disciplinary team meetings.
Be responsible for training all relevant hospice staff on a medical device.

PEOPLE AND DEPARTMENTAL CONTRUBUTION

Assist in providing a welcoming, friendly and professional environment where relatives may participate appropriately as partners within the caring team.
Hold a lead link role and attend relevant meetings and actions.
Maintain a respectful, non-judgemental and caring attitude toward all patients, their families and friends.
Uphold and promote equality, diversity and inclusion.
Support new Healthcare Assistant staff on the ward.
Promote at all times the Hospice philosophy and uphold St Johns core values.
Assist in the maintenance of harmonious working relationships within the ward team.
Participate in agreed methods of off-duty planning and annual holiday booking arrangements.
Provide support to new Healthcare Assistants and volunteers.

EDUCATION & DEVELOPMENT

Strive to improve the quality of healthcare, care and support through continuing professional development.
Complete all annual/bi-annual & tri-annual Mandatory Training.
Participate in annual appraisal scheme.
To learn required skills and to widen experience as appropriate.
Successfully complete Medicines module and hospice medicine competencies.
Support Registered Nurses in their education and hands on care.
Attend additional education sessions as provided, and as appropriate.

This job description is not intended to be definitive or restrictive and may be subject to review and amendment.

STANDARD/ENHANCED DISCLOSURE REQUIREMENT

Enhanced DBS disclosure + Adult Barring Check required for this post.

DUTIES AND RESPONSIBILITIES TO ST. JOHNS HOSPICE

Please refer to the uploaded Job description for full details of the points below

1. Confidentiality

2. Health and Safety

3. External Interests

4. Statutory Training

5. Flexibility

6. Safeguarding

7. Disclosure and Barring

8. Equality and Inclusion

9. Volunteers

Person Specification

Qualifications

Essential

Willingness to complete Care Certificate and hospice competency framework for HCAs.
Willingness to undertake training in relation to the management of medicines.

Desirable

Care Certificate.

Experience

Essential

Recent experience of patient care at end of life.

Desirable

Experience of working in a specialist palliative care setting.
Experience of working in a ward setting.

Knowledge and Skills

Essential

Knowledge of holistic patient care for those at end of life.
Ability to plan own workload.
Ability to recognise & respond to changes in patient conditions.
Ability to work within a team.
Good Communication & interpersonal skills.
Knowledge of prioritising a patients care needs.
Uses own initiative.
Good IT skills and able to use a range of software (e.g.
Word, Outlook, Excel etc).
Accurately document care given in patient documentation.
Communicates well with information about care to carers and families.
Experience of working as part of a team.

Values and personal attributes

Essential

Willingness to work flexibly, including unsocial hours.
Positive attitude.
Motivated.
Committed to self-development.
Mature and responsible attitude.
Empathy and understanding.

Miscellaneous

Desirable

Full UK driving licence (manual transmission).
Access to own vehicle during working hours (business use insurance required).

Person Specification

Qualifications

Essential

Willingness to complete Care Certificate and hospice competency framework for HCAs.
Willingness to undertake training in relation to the management of medicines.

Desirable

Care Certificate.

Experience

Essential

Recent experience of patient care at end of life.

Desirable

Experience of working in a specialist palliative care setting.
Experience of working in a ward setting.

Knowledge and Skills

Essential

Knowledge of holistic patient care for those at end of life.
Ability to plan own workload.
Ability to recognise & respond to changes in patient conditions.
Ability to work within a team.
Good Communication & interpersonal skills.
Knowledge of prioritising a patients care needs.
Uses own initiative.
Good IT skills and able to use a range of software (e.g.
Word, Outlook, Excel etc).
Accurately document care given in patient documentation.
Communicates well with information about care to carers and families.
Experience of working as part of a team.

Values and personal attributes

Essential

Willingness to work flexibly, including unsocial hours.
Positive attitude.
Motivated.
Committed to self-development.
Mature and responsible attitude.
Empathy and understanding.

Miscellaneous

Desirable

Full UK driving licence (manual transmission).
Access to own vehicle during working hours (business use insurance required).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St John's Hospice

Address

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Employer's website

https://www.sjhospice.org.uk/ (Opens in a new tab)

Employer details

Employer name

St John's Hospice

Address

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Employer's website

https://www.sjhospice.org.uk/ (Opens in a new tab)

St John's Hospice

Senior Healthcare Assistant (Nights)

St John's Hospice View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 15 - 30,985 per year

Posted 8 day(s) ago

Reference: B0502-26-0012

Job summary

This role matters:

We are pleased to be readvertising this role after the successful candidate was unable to take up the position. This presents an exciting opportunity for a Senior Healthcare Assistant (Nights) to join our team - could it be you?

We are looking for a professional individual who is compassionate, calm and committed to making a difference to patients and their loved ones during some of the most difficult moments in their lives. This is a unique and rewarding role, providing care, comfort and reassurance through the night in patient's own homes.

Our Hospice nightsitting service is a vital part of the care we provide across North Lancashire and the South Lakes. Working overnight in patients own homes, you will provide autonomous high-quality care to patients who wish to remain at home at the end of life, offering peace of mind to them and their loved ones.

You will stay with patients throughout the night, ensuring they are safe and comfortable, while monitoring their condition and responding to any changes. You will also provide emotional support and companionship, enabling family carers to rest and recharge knowing their loved ones are being cared for.

As part of our Hospice at Home palliative care provision, you will work independently, supported by local out of hours GP services, district nursing teams and experienced Hospice colleagues, to deliver high quality, person centred care where and when it matters most.

Informal enquiries are welcome, please get in touch.

Main duties of the job

JOB PURPOSE

As a Healthcare Assistant, working to the standards set out in the Code of Conduct for Healthcare Support Workers, you will provide overnight support for patients, with life limiting conditions, in their own homes giving vital overnight respite for carers across the North Lancashire and South Lakes locality. The Night Sitting Service enables patients to remain in their own homes towards the end of life.

Key role information >>

This role is for 23.75 hour per week, working 5 nights over a fortnightly rota.
Actual salary, based on 23.75 hours per week = £19.031.35* - £19,624.15 per annum.
*NHS Pension may be continued subject to eligibility or St Johns Hospice Pension Scheme (St Johns pays an 8% employer contribution)
Hours include being in the patients home from 9.45pm - 6.45am (9 hours), plus 15 mins travel time and 15 mins reading time (to be completed before arriving at the patients home). This is a waking night-sit service.
You will also receive a £15 night allowance for each night worked.
Hospice at Home serves the whole of North Lancashire, South Lakeland, Cumbria and includes parts of North Yorkshire, and visits may be anywhere in this catchment area.
It is essential you hold a full UK driving license and have access to a vehicle during working hours.
You will be entitled to claim out of pocket expenses (mileage and parking) in accordance with our policy.

About us

St John's Hospice is a well established and respected local charity, and we offer free palliative care to patients with life shortening conditions both in our inpatient unit and through our Community Services (Hospice at Home).

The majority of the people who St Johns cares for are looked after in their own home, in the community. Many people choose to spend their last weeks or days at home, and our community team are there to support them.

The Community team is made up of Clinical Nurse Specialists, who are experts in pain and symptom management and advance care planning; the Hospice at Home team who support patients and their families in the last few weeks of life and the Respite team who provide day respite and night sits for the family who are caring for their loved ones at home in those last few weeks.

Our Hospice at Home service is led by an experienced and supportive Management Team. Our patients are at the heart of everything we do, and you would play a key role in a person's wish to stay, and be cared for in their own home, providing crucial overnight respite care for them and their loved ones.

With close working relationships with the Inpatient Unit, CNS team, MDT and the area's District Nurses, the Hospice at Home team is a valued and well respected service in the local community.

St John's Hospice is rated as CQC Good.

Details

Date posted

25 September 2026

Pay scheme

Other

Salary

£30,049.50 to £30,985.50 a year (FTE) NHS Pension subject to eligibility + £15 per night worked

Contract

Permanent

Working pattern

Part-time

Reference number

B0502-26-0012

Job locations

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Job description

Job responsibilities

Accountable To: Director of Nursing & Quality

Reports To: Head of Hospice at Home

MAIN DUTIES

Undertake a broad range of nursing support activities and duties relating to the care of patients with end of life care needs in their own homes.
Provide care for named patients with end of life care needs usually in their own homes in accordance with the patients care plan as defined by the Hospice at Home senior nurse, with minimum direct supervision.
Establishes and maintains effective communications with patients, carers and health professionals in a professional manner.
Is alert to, and recognises changes in patients symptoms and conditions and notifies other health care professionals as necessary
Assists patients with administration of regular oral medication where the patient is self-medicating
In line with Hospice policy monitors the administration of medication via syringe drivers and undertakes first line troubleshooting in line with proven competence.
In line with Hospice policies on patient documentation, updates patient records ensuring entries are accurate, relevant and contemporaneous and hand over care given appropriately
Provides emotional and practical support to patients carers or family members
Demonstrates safe and appropriate use of hoists and manual handling equipment.
When appropriate cares for the patient after death and supports family members/ carers
Undertakes delegated clinical tasks and procedures linked to the Hospice at Home Healthcare Assistant Competences
Participates in audits, surveys or other clinical governance activities as requested
Uses resources economically and efficiently.
Maintains IT competency in order to make full use of electronic communications and to access appropriate hospice data sources and training opportunities.
Contributes to the health, safety and well-being of patients, carers and self by being aware of and adhering to hospice policies and guidelines on Health and Safety at Work; Fire Precautions and Regulations; Security of Lone Worker; and Infection Control.
Undertakes training and demonstrates competence in a range of nursing activities and tasks in support of patient care
Maintains a portfolio of professional development and participates in the St Johns Hospice performance appraisal scheme, identifying personal achievements, objectives and development needs.
Has an understanding of the philosophy and ethos behind the care provided at St Johns Hospice, and to assist the registered nurses in developing and maintaining a safe, caring and supportive environment for patients, relatives and staff.
Shares the responsibility within the nursing teams for delivering high quality holistic nursing care for the patients and their families.
Is part of the multi-disciplinary care of patients.
Acts in a responsible, professional manner at all times whilst employed by and undertaking duties at St Johns Hospice. To be aware of the policies governing health, safety and fire prevention and reporting accidents/incidents.

General :In addition to the specific duties and responsibilities outlined in this job description, all employees should be aware of their specific responsibilities towards the following:

St Johns Hospice operates a no-smoking policy. The post holder should either be a non-smoker or be prepared not to smoke in any Charity premises, grounds or vehicles or when on Hospice business outside the office.
Adhere to all health, safety and fire regulations and to co-operate with the Hospice in maintaining good standards of health and safety.
Adhere to Lone Worker working practices as set out in the relevant policy documents.
Uphold ethical and professional standards and not behave in a manner that is likely to bring the Hospice into disrepute.
Promote and sustain a responsible attitude towards equal opportunities and diversity within the Hospice.
Demonstrate a commitment to ongoing registration requirements or any national, professional or occupational standards associated with the role.
Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

The post-holder will be expected to participate in induction and on-going training and development and work in accordance with Hospice policies and procedures and to act at all times with due regard to the health and safety of self and others.

This role description is not intended to be definitive or restrictive and may be subject to review and amendment.

STANDARD/ENHANCED DISCLOSURE REQUIREMENT

Enhanced DBS disclosure + Adult Barring Check required for this post.

DUTIES AND RESPONSIBILITIES TO ST. JOHNS HOSPICE

Please refer to the uploaded Job description for full details of the points below

1. Confidentiality

2. Health and Safety

3. External Interests

4. Statutory Training

5. Flexibility

6. Safeguarding

7. Disclosure and Barring

8. Equality and Inclusion

9. Volunteers

Job description

Job responsibilities

Accountable To: Director of Nursing & Quality

Reports To: Head of Hospice at Home

MAIN DUTIES

Undertake a broad range of nursing support activities and duties relating to the care of patients with end of life care needs in their own homes.
Provide care for named patients with end of life care needs usually in their own homes in accordance with the patients care plan as defined by the Hospice at Home senior nurse, with minimum direct supervision.
Establishes and maintains effective communications with patients, carers and health professionals in a professional manner.
Is alert to, and recognises changes in patients symptoms and conditions and notifies other health care professionals as necessary
Assists patients with administration of regular oral medication where the patient is self-medicating
In line with Hospice policy monitors the administration of medication via syringe drivers and undertakes first line troubleshooting in line with proven competence.
In line with Hospice policies on patient documentation, updates patient records ensuring entries are accurate, relevant and contemporaneous and hand over care given appropriately
Provides emotional and practical support to patients carers or family members
Demonstrates safe and appropriate use of hoists and manual handling equipment.
When appropriate cares for the patient after death and supports family members/ carers
Undertakes delegated clinical tasks and procedures linked to the Hospice at Home Healthcare Assistant Competences
Participates in audits, surveys or other clinical governance activities as requested
Uses resources economically and efficiently.
Maintains IT competency in order to make full use of electronic communications and to access appropriate hospice data sources and training opportunities.
Contributes to the health, safety and well-being of patients, carers and self by being aware of and adhering to hospice policies and guidelines on Health and Safety at Work; Fire Precautions and Regulations; Security of Lone Worker; and Infection Control.
Undertakes training and demonstrates competence in a range of nursing activities and tasks in support of patient care
Maintains a portfolio of professional development and participates in the St Johns Hospice performance appraisal scheme, identifying personal achievements, objectives and development needs.
Has an understanding of the philosophy and ethos behind the care provided at St Johns Hospice, and to assist the registered nurses in developing and maintaining a safe, caring and supportive environment for patients, relatives and staff.
Shares the responsibility within the nursing teams for delivering high quality holistic nursing care for the patients and their families.
Is part of the multi-disciplinary care of patients.
Acts in a responsible, professional manner at all times whilst employed by and undertaking duties at St Johns Hospice. To be aware of the policies governing health, safety and fire prevention and reporting accidents/incidents.

General :In addition to the specific duties and responsibilities outlined in this job description, all employees should be aware of their specific responsibilities towards the following:

St Johns Hospice operates a no-smoking policy. The post holder should either be a non-smoker or be prepared not to smoke in any Charity premises, grounds or vehicles or when on Hospice business outside the office.
Adhere to all health, safety and fire regulations and to co-operate with the Hospice in maintaining good standards of health and safety.
Adhere to Lone Worker working practices as set out in the relevant policy documents.
Uphold ethical and professional standards and not behave in a manner that is likely to bring the Hospice into disrepute.
Promote and sustain a responsible attitude towards equal opportunities and diversity within the Hospice.
Demonstrate a commitment to ongoing registration requirements or any national, professional or occupational standards associated with the role.
Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

The post-holder will be expected to participate in induction and on-going training and development and work in accordance with Hospice policies and procedures and to act at all times with due regard to the health and safety of self and others.

This role description is not intended to be definitive or restrictive and may be subject to review and amendment.

STANDARD/ENHANCED DISCLOSURE REQUIREMENT

Enhanced DBS disclosure + Adult Barring Check required for this post.

DUTIES AND RESPONSIBILITIES TO ST. JOHNS HOSPICE

Please refer to the uploaded Job description for full details of the points below

1. Confidentiality

2. Health and Safety

3. External Interests

4. Statutory Training

5. Flexibility

6. Safeguarding

7. Disclosure and Barring

8. Equality and Inclusion

9. Volunteers

Person Specification

Qualifications

Essential

Willing to work towards satisfactory completion of Care Certificate & Hospice competency framework for HCAs
Full UK Driving Licence

Desirable

NVQ 3
Completed the Care Certificate

Experience

Essential

Recent experience of patient care at end of life
Experience of working in the community setting
Experience of working as part of a wider team

Desirable

Experience of working in a specialist palliative care setting
Experience of lone working

Knowledge and Skills

Essential

Knowledge of holistic patient care for those at end of life
Ability to respond to changes in patient conditions
Good Communication & interpersonal skills
Knowledge of prioritising a patients care needs
Ability to work without direct supervision in a patients home
Uses own initiative
Good IT skills and able to use a range of software (e.g. Word, Outlook, Excel etc).
Accurately document care given in patient documentation
Communicates well with information about care to carers and families

Values and personal attributes

Essential

Willingness to work flexibly, including unsocial hours
Positive attitude
Motivated
Committed to self -development
Mature and responsible attitude
Empathy and understanding

Miscellaneous

Essential

Full UK driving licence (manual transmission).
Access to own vehicle during working hours (business use insurance required).

Person Specification

Qualifications

Essential

Willing to work towards satisfactory completion of Care Certificate & Hospice competency framework for HCAs
Full UK Driving Licence

Desirable

NVQ 3
Completed the Care Certificate

Experience

Essential

Recent experience of patient care at end of life
Experience of working in the community setting
Experience of working as part of a wider team

Desirable

Experience of working in a specialist palliative care setting
Experience of lone working

Knowledge and Skills

Essential

Knowledge of holistic patient care for those at end of life
Ability to respond to changes in patient conditions
Good Communication & interpersonal skills
Knowledge of prioritising a patients care needs
Ability to work without direct supervision in a patients home
Uses own initiative
Good IT skills and able to use a range of software (e.g. Word, Outlook, Excel etc).
Accurately document care given in patient documentation
Communicates well with information about care to carers and families

Values and personal attributes

Essential

Willingness to work flexibly, including unsocial hours
Positive attitude
Motivated
Committed to self -development
Mature and responsible attitude
Empathy and understanding

Miscellaneous

Essential

Full UK driving licence (manual transmission).
Access to own vehicle during working hours (business use insurance required).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St John's Hospice

Address

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Employer's website

https://www.sjhospice.org.uk/ (Opens in a new tab)

Employer details

Employer name

St John's Hospice

Address

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Employer's website

https://www.sjhospice.org.uk/ (Opens in a new tab)

The Hospital of St John and St Elizabeth

Business Development Manager

The Hospital of St John and St Elizabeth View all jobs

Inner London, Greater London

Permanent

Psychiatrist - General

Posted 11 day(s) ago

Reference: B0263-26-0411

Job summary

The Hospital of St John & St Elizabeth (HJE) is one of London's leading independent hospitals, located in St John's Wood, minutes from Central London on the Jubilee line. Uniquely, all of our profits fund St John's Hospice, our onsite end-of-life charity meaning the work you do here has a direct impact beyond commercial results.

Main duties of the job

We are looking for an experienced Business Development Manager to join our commercial team, reporting to the Head of Patient Services. This is a senior relationship-focused role for someone who thrives on driving consultant engagement, building referral networks, and delivering measurable revenue growth in a complex private healthcare environment.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.

Details

Date posted

22 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-26-0411

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Job description

Job responsibilities

As the principal liaison for the consultant body at HJE, you will be responsible for growing and retaining referrals across all service lines, targeting and recruiting new consultants, and shifting activity from competitor sites.
You will manage two Business Development Officers, providing direction and oversight to ensure consistent and effective delivery across the team.
Day to day, you will analyse market and utilisation data to identify relationship priorities, prepare monthly reports on new business opportunities and pipeline progress, and work closely with the Head of Patient Services, Commercial Director, and Head of Marketing to shape the hospital's overall consultant engagement strategy.
You will own issue resolution between consultants and hospital leadership, operating with a clear follow-up protocol and a strong sense of urgency.
You will also facilitate consultant specialty group meetings, drive cross-specialty referral opportunities, and maintain detailed, accurate records via our CRM system.

Job description

Job responsibilities

As the principal liaison for the consultant body at HJE, you will be responsible for growing and retaining referrals across all service lines, targeting and recruiting new consultants, and shifting activity from competitor sites.
You will manage two Business Development Officers, providing direction and oversight to ensure consistent and effective delivery across the team.
Day to day, you will analyse market and utilisation data to identify relationship priorities, prepare monthly reports on new business opportunities and pipeline progress, and work closely with the Head of Patient Services, Commercial Director, and Head of Marketing to shape the hospital's overall consultant engagement strategy.
You will own issue resolution between consultants and hospital leadership, operating with a clear follow-up protocol and a strong sense of urgency.
You will also facilitate consultant specialty group meetings, drive cross-specialty referral opportunities, and maintain detailed, accurate records via our CRM system.

Person Specification

Experience

Essential

You will have substantial experience working in an independent or private hospital setting, with at least five years in a business development, sales, or consultant liaison capacity at senior level.
You will be results-driven with a demonstrable track record against growth targets, and comfortable working with utilisation data, market demographics, and consultant referral patterns to inform your priorities.
You should be educated to diploma level or above in marketing or management, though candidates with equivalent industry experience are strongly encouraged to apply.
Familiarity with CRM systems and a structured approach to market intelligence and pipeline management will be important in this role.
Above all, we are looking for someone with outstanding interpersonal skills, sound personal judgement, and the resilience to operate effectively in a fast-paced, consultant-facing environment.

Person Specification

Experience

Essential

You will have substantial experience working in an independent or private hospital setting, with at least five years in a business development, sales, or consultant liaison capacity at senior level.
You will be results-driven with a demonstrable track record against growth targets, and comfortable working with utilisation data, market demographics, and consultant referral patterns to inform your priorities.
You should be educated to diploma level or above in marketing or management, though candidates with equivalent industry experience are strongly encouraged to apply.
Familiarity with CRM systems and a structured approach to market intelligence and pipeline management will be important in this role.
Above all, we are looking for someone with outstanding interpersonal skills, sound personal judgement, and the resilience to operate effectively in a fast-paced, consultant-facing environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

The Hospital of St John and St Elizabeth

Business Development Manager

The Hospital of St John and St Elizabeth View all jobs

Inner London, Greater London

Permanent

Psychiatrist - General

Posted 25 day(s) ago

Reference: B0263-26-0393

Job summary

The Hospital of St John & St Elizabeth (HJE) is one of London's leading independent hospitals, located in St John's Wood, minutes from Central London on the Jubilee line. Uniquely, all of our profits fund St John's Hospice, our onsite end-of-life charity meaning the work you do here has a direct impact beyond commercial results.

Main duties of the job

We are looking for an experienced Business Development Manager to join our commercial team, reporting to the Head of Patient Services. This is a senior relationship-focused role for someone who thrives on driving consultant engagement, building referral networks, and delivering measurable revenue growth in a complex private healthcare environment.

About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.

Details

Date posted

08 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0263-26-0393

Job locations

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Job description

Job responsibilities

As the principal liaison for the consultant body at HJE, you will be responsible for growing and retaining referrals across all service lines, targeting and recruiting new consultants, and shifting activity from competitor sites.
You will manage two Business Development Officers, providing direction and oversight to ensure consistent and effective delivery across the team.
Day to day, you will analyse market and utilisation data to identify relationship priorities, prepare monthly reports on new business opportunities and pipeline progress, and work closely with the Head of Patient Services, Commercial Director, and Head of Marketing to shape the hospital's overall consultant engagement strategy.
You will own issue resolution between consultants and hospital leadership, operating with a clear follow-up protocol and a strong sense of urgency.
You will also facilitate consultant specialty group meetings, drive cross-specialty referral opportunities, and maintain detailed, accurate records via our CRM system.

Job description

Job responsibilities

As the principal liaison for the consultant body at HJE, you will be responsible for growing and retaining referrals across all service lines, targeting and recruiting new consultants, and shifting activity from competitor sites.
You will manage two Business Development Officers, providing direction and oversight to ensure consistent and effective delivery across the team.
Day to day, you will analyse market and utilisation data to identify relationship priorities, prepare monthly reports on new business opportunities and pipeline progress, and work closely with the Head of Patient Services, Commercial Director, and Head of Marketing to shape the hospital's overall consultant engagement strategy.
You will own issue resolution between consultants and hospital leadership, operating with a clear follow-up protocol and a strong sense of urgency.
You will also facilitate consultant specialty group meetings, drive cross-specialty referral opportunities, and maintain detailed, accurate records via our CRM system.

Person Specification

Experience

Essential

You will have substantial experience working in an independent or private hospital setting, with at least five years in a business development, sales, or consultant liaison capacity at senior level.
You will be results-driven with a demonstrable track record against growth targets, and comfortable working with utilisation data, market demographics, and consultant referral patterns to inform your priorities.
You should be educated to diploma level or above in marketing or management, though candidates with equivalent industry experience are strongly encouraged to apply.
Familiarity with CRM systems and a structured approach to market intelligence and pipeline management will be important in this role.
Above all, we are looking for someone with outstanding interpersonal skills, sound personal judgement, and the resilience to operate effectively in a fast-paced, consultant-facing environment.

Person Specification

Experience

Essential

You will have substantial experience working in an independent or private hospital setting, with at least five years in a business development, sales, or consultant liaison capacity at senior level.
You will be results-driven with a demonstrable track record against growth targets, and comfortable working with utilisation data, market demographics, and consultant referral patterns to inform your priorities.
You should be educated to diploma level or above in marketing or management, though candidates with equivalent industry experience are strongly encouraged to apply.
Familiarity with CRM systems and a structured approach to market intelligence and pipeline management will be important in this role.
Above all, we are looking for someone with outstanding interpersonal skills, sound personal judgement, and the resilience to operate effectively in a fast-paced, consultant-facing environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Sue Ryder

Bank Senior Registered Nurse

Sue Ryder View all jobs

Bedfordshire and Hertfordshire, East of England

Permanent

Radiographer

GBP 33,964 - 36,584 per year

Posted 1 month(s) ago

Reference: B0475-26-0083

Job summary

Full UK NMC registration, Full Driving Licence and own transport essential

Shift times Monday-Sunday rota days and nights 8-8About usSue Ryder St Johns Hospice is in Moggerhanger in Bedfordshire. We provide expert palliative and end-of-life care in the hospice and the community.We are seeking an experienced, compassionate, and motivated Senior Registered Nurse to join our Community Palliative Care Team. This is a rewarding leadership role that combines expert clinical decision-making, telephone triage, team coordination, and staff management to ensure high-quality care and support for patients with palliative and end-of-life care needs.Working as part of a multidisciplinary team, you will provide specialist advice and support to patients, families, carers, and healthcare professionals, helping to coordinate care and ensure patients receive the right support at the right time.About the roleThis is primarily a telephone-based role, acting as a key point of contact for patients, relatives, carers, and healthcare professionals. You will assess needs, provide advice and support, triage referrals, and coordinate access to appropriate services.As the senior nurse on shift, you will also take responsibility for the day-to-day operational management of the service, ensuring safe and effective delivery of care across the community team.

Main duties of the job

About the role - This is primarily a telephone-based role, acting as a key point of contact for patients, relatives, carers, and healthcare professionals. You will assess needs, provide advice and support, triage referrals, and coordinate access to appropriate services. As the senior nurse on shift, you will also take responsibility for the day-to-day operational management of the service. Key Responsibilities Include- Provide telephone-based clinical support, advice, and symptom management guidance to patients, families, carers, and healthcare professionals. Triage referrals and coordinate access to appropriate local services and community resources. Act as the Nurse in Charge during shifts, providing clinical leadership and operational oversight. Lead and facilitate daily team huddles to ensure effective communication, prioritisation, and service delivery. Monitor workload, manage shift activity, and respond to changing service demands. Undertake line management responsibilities for Community SHCAs, including supervision, appraisal, performance management, and staff development. Work collaboratively with the Clinical Team Lead and Community Manager

About you- Our ideal candidate will have experience of working in Palliative and EOL Care. This experience may come from a hospice or alternatively, for example, from a high dependency unit, oncology or community service. They will be comfortable with leading junior staff and be able to offer support and advice when needed.

About us

Benefits

Enhanced pay for unsociable hours
Company pension scheme
Continuation of NHS pension (terms and conditions apply)
27 days holiday rising to 33 with length of service plus bank holidays
NHS annual leave honoured (terms and conditions apply)
Enhanced maternity and paternity pay
Enhanced sick pay
Electric Vehicle Scheme
Healthcare Cash plan, to claim back costs of routine healthcare
Death in Service benefit
Staff discount of 10% on new goods online at shop.sueryder.org

www.sueryder.org/jobs/careers-in-palliative-care/benefits-of-working-for-sue-ryder/

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, were proud to support the Offer an Interview scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

Once in post you will have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Change

Details

Date posted

21 August 2026

Pay scheme

Other

Salary

£33,964.65 to £36,584.83 a year per annum, pro rata - excluding enhancements

Contract

Bank

Working pattern

Part-time

Reference number

B0475-26-0083

Job locations

Sue Ryder

St John’s Hospice

St John’s Road, Moggerhanger

Bedford

MK44 3RJ

United Kingdom

Job description

Job responsibilities

Please see the supporting document for the full job description. If you have any further questions or enquiries then please do not hesitate to contact the Recruiter.

Job description

Job responsibilities

Please see the supporting document for the full job description. If you have any further questions or enquiries then please do not hesitate to contact the Recruiter.

Person Specification

Experience

Essential

-Current registration with the NMC.
-Significant post-registration nursing experience, ideally within -palliative care, community nursing, hospice care, or a related specialty.
-Experience of clinical assessment, triage, and care coordination.
-Excellent communication skills and confidence in providing telephone-based support and advice.
-Experience of leading teams and coordinating services in a fast-paced environment.
-Supervisory or line management experience, or a willingness to develop these skills.
-Strong decision-making, prioritisation, and problem-solving abilities.
-A compassionate and patient-centred approach to care.

Desirable

-Supervisory or line management experience, or a willingness to develop these skills.
-Experience in case management or community coordination
Non-medical prescribing qualification or interest in developing

Person Specification

Experience

Essential

-Current registration with the NMC.
-Significant post-registration nursing experience, ideally within -palliative care, community nursing, hospice care, or a related specialty.
-Experience of clinical assessment, triage, and care coordination.
-Excellent communication skills and confidence in providing telephone-based support and advice.
-Experience of leading teams and coordinating services in a fast-paced environment.
-Supervisory or line management experience, or a willingness to develop these skills.
-Strong decision-making, prioritisation, and problem-solving abilities.
-A compassionate and patient-centred approach to care.

Desirable

-Supervisory or line management experience, or a willingness to develop these skills.
-Experience in case management or community coordination
Non-medical prescribing qualification or interest in developing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sue Ryder

Address

Sue Ryder

St John’s Hospice

St John’s Road, Moggerhanger

Bedford

MK44 3RJ

United Kingdom

Employer's website

https://www.sueryder.org (Opens in a new tab)

Employer details

Employer name

Sue Ryder

Address

Sue Ryder

St John’s Hospice

St John’s Road, Moggerhanger

Bedford

MK44 3RJ

United Kingdom

Employer's website

https://www.sueryder.org (Opens in a new tab)

St John's Hospice

Housekeeping Lead

St John's Hospice View all jobs

Inner London, Greater London

Permanent

Radiographer

GBP 27,339 - 28,177 per year

Posted 1 month(s) ago

Reference: B0502-26-0004

Job summary

At St John's Hospice, every member of staff contributes to the exceptional care and support we provide to patients and their families. Due to retirement, we are looking for an experienced and motivated Housekeeping Lead to lead our housekeeping service and ensure our hospice environment remains clean, safe, comfortable and welcoming for everyone who uses our facilities.

This is an excellent opportunity for someone with housekeeping, cleaning or facilities experience who is ready to take the next step in their career, or an experienced supervisor looking to join a values-led organisation making a real difference in the local community.

You will be responsible for maintaining high standards of cleanliness, hygiene and infection prevention, ensuring compliance with relevant regulations and supporting a safe environment for patients, visitors, volunteers and staff. The role combines leadership with a hands-on approach, and you will work operationally alongside the team on a regular basis while ensuring workloads, rotas, stock levels and service standards are effectively managed.

Main duties of the job

Lead and manage housekeeping services across all Hospice departments and onsite buildings, ensuring consistently high standards of cleanliness, hygiene, infection prevention and control to maintain CQC standards and meet Hospice expectations.

Provide effective line management for the Housekeeping Team, ensuring staff, equipment, consumables and workloads are well organised, priorities are clear, and services are delivered safely, professionally and to a high standard.

Promote the Hospice vision and values and always maintain confidentiality.

About us

Dedicated staff are the Hospices greatest asset in its mission to provide consistently high standards of patient and family care. We invest time and effort in maintaining a culture that encourages our team to consistently achieve high standards of service. We are a charity and charities rely on reputation. Since opening our doors in 1986, our reputation has been built on compassionate care and we welcome people to our team who understand the unique requirements of working for a charity and who are passionate about high standards of public service.

In addition to clinical roles, our team is made up of a variety of different disciplines from administration staff, to fundraisers, finance support staff, chefs and housekeepers. Their practical support keeps the Hospice running smoothly and allows us to do what we do best care for patients. Although not actively involved in clinical care, non-clinical staff have patient contact and that is why we hand-pick people for their personal attributes as much as their skills and abilities. Again, being a member of the non-clinical team at St. Johns means that we expect you to be an ambassador for the charity above and beyond the requirements of your job role.

We offer:

NHS Pension Scheme (subject to eligibility) or St John's Hospice Pension Scheme which is 8% Employer funded
Annual leave entitlement on joining of 27 days (plus usual bank holidays), which entitlement increasing following 5 and 10 years service
Free onsite parking

Details

Date posted

20 August 2026

Pay scheme

Other

Salary

£27,339 to £28,177.50 a year Rate of pay depends upon pension scheme

Contract

Permanent

Working pattern

Full-time

Reference number

B0502-26-0004

Job locations

Slyne Road

Lancaster

LA2 6ST

United Kingdom

Job description

Job responsibilities

POST: Housekeeping Lead

HOURS: 37.5 hours per week (5 days over a 7-day rota, including weekends and Bank Holidays (7.30am -3.30pm)

CONTRACT: Permanent

ACCOUNTABLE TO: Director of Finance & Resources

REPORTS TO: Head of Facilities

RESPONSIBLE FOR: Housekeeping Assistants

JOB PURPOSE

Service Leadership

Lead and manage housekeeping services across all Hospice departments and onsite buildings, ensuring consistently high standards of cleanliness, hygiene, infection prevention and control to maintain CQC standards and meet Hospice expectations.

Team Management and Service Delivery

Provide effective line management for the Housekeeping Team, ensuring staff, equipment, consumables and workloads are well organised, priorities are clear, and services are delivered safely, professionally and to a high standard.

Values and Confidentiality

Promote the Hospice vision and values and always maintain confidentiality.

KEY WORKING RELATIONSHIPS

Head of Facilities

Director of Nursing & Quality

Ward Management Team

Health and Safety Officer

Head of Governance and Improvement

Maintenance Coordinator

Departmental Managers

MAIN DUTIES

Provide effective leadership and line management for the Housekeeping Team, creating a professional, supportive and well-structured working environment.

Plan, prioritise and organise the teams workload so that services are delivered safely, efficiently and to a consistently high standard.

Complete the housekeeping rota, arrange cover for absence and manage day-to-day staffing requirements within agreed operational limits.

Manage sickness absence, return-to-work meetings, annual leave, probation reviews and other people management processes in line with Hospice policies.

Complete annual appraisals and regular one-to-one meetings, setting clear objectives, reviewing progress and supporting continual improvement.

Support recruitment activity, including shortlisting, interviews and appointment decisions where required.

Undertake mandatory training and participate in appropriate in-service training as required.

Attend relevant meetings and contribute to effective communication across departments where required.

Carry out any other duties that may be reasonably requested and are appropriate to the role.

Work operationally alongside the team a minimum of 2 days per week, completing daily scheduled cleaning tasks.

Support the Hospice by acting as a trained First Aider and Fire Warden when required

SERVICE STANDARDS, CLEANLINESS AND COMPLIANCE

Develop, maintain and review clear housekeeping systems, schedules and working practices to ensure high standards of cleanliness, hygiene and infection prevention and control across all departments.

Ensure the Housekeeping Team follows safe working practices and maintains a clean, professional working environment.

Create, review and embed departmental risk assessments and safe systems of work, ensuring staff understand the risks and how to manage them.

Ensure compliance with relevant legislation, Hospice policies and procedures, with particular reference to health and safety, infection prevention and control, waste management and Control of Substances Hazardous to Health requirements.

Maintain accurate digital records, documentation and compliance logs to support safe, consistent and auditable service delivery.

Report accidents, incidents, defects, breakdowns, repairs and maintenance issues through the appropriate Hospice reporting systems.

RESOURCES, STOCK AND SERVICE SUPPORT

Manage allocated resources effectively, including equipment, consumables, uniforms and other service supplies.

Monitor stock levels, ordering processes and approved supplier arrangements to ensure resources are available when needed, waste is minimised and value for money is considered.

Support the procurement and maintenance of cleaning, laundry and housekeeping equipment, ensuring items are suitable, safe and fit for purpose.

Ensure staff are competent and trained in the safe use of equipment.

Support the effective management of clinical waste resources and wider waste arrangements, ensuring safe, compliant and efficient handling.

Maintain and restock first aid boxes within the Hospice, excluding fleet vehicles, in line with agreed schedules.

DEVELOPMENT, COMMUNICATION AND CONTINUAL IMPROVEMENT

Support continual development across the team by reviewing policies, procedures and working practices, and sharing updates.

Identify, manage and implement training requirements for the department in line with service needs and Hospice policy.

Lead and support induction for new staff and volunteers, ensuring they understand their role, equipment, standards and safe working expectations.

Promote positive working relationships with staff, volunteers and other departments.

Check emails and communication channels regularly, ensuring key updates, changes and process improvements are shared promptly with the team.

Promote continuous quality improvement through audits, feedback, learning and review of working practices.

OTHER

The responsibilities set out in this document may change from time to time through discussion with the post holder. In addition, the post holder might, at the discretion of the Senior Management Team, be required to take on other tasks in the wider interests of the Hospice.

STANDARD/ENHANCED DISCLOSURE REQUIREMENT

Standard