Job summary

A great opportunity to be part of an excellent healthcare team where you will provide valuable administrative support and services to all members of the practice team. With your attention to detail, exceptional customer service skills, and experience of working within a fast paced environment, you will be the ideal addition to the practice family.

Main duties of the job

Job responsibilities:

• Coding in a health care setting - eg: general practice
• Management of medical records
• Administrative support - processing of electronic documents
• Handling of incoming and outgoing emails, patient and hospital correspondence
• Customer Service/Effective Communication

Experience of working as part of a team but also the ability to work independently when required. Experience of the various Microsoft packages: Word, Excel, Powerpoint. Experience of SystmOne would be advantageous although training will be provided to the successful candidate. Position is 37.5 hours per week over 5 days, between the hours of 8.30am - 5.30pm

About us

We are a friendly, caring team that supports a wide geographical area in Northampton. We have an open culture and many benefits of working within the NHS.

• Company pension
• Employee discount
• Free parking
• Birthday day off
• Retention package
• Training opportunities

Details

Date posted

21 October 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A1304-26-0008

Job locations

Timken Way South

Duston

Northampton

NN5 6FR

United Kingdom

Job description

Job responsibilities

Management of medical records

Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to

Ensure correspondence, reports, results etc. are filed in correct records

Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover

Summarising correspondence and medical records

Patient deductions

Administrative support

Provide administrative support to members of the primary health care team in the following areas ensuring practice records are kept up to date where appropriate:-

Cytology

Pathology results

Immunisation recalls

Scanning of documentation

Requests for copies of medical records from patients and solicitors

Registering of new patients

Read Coding information into patients medical records

Medical reports for Insurance companies etc

Incoming post including Royal Mail and hospital

Electronic letters (EDIs)

Provide cover and support to Secretarial Team

Incoming and outgoing emails

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Job description Job responsibilities Management of medical records Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to Ensure correspondence, reports, results etc. are filed in correct records Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover Summarising correspondence and medical records Patient deductionsAdministrative support Provide administrative support to members of the primary health care team in the following areas ensuring practice records are kept up to date where appropriate:- Cytology Pathology results Immunisation recalls Scanning of documentation Requests for copies of medical records from patients and solicitors Registering of new patients Read Coding information into patients medical records Medical reports for Insurance companies etc Incoming post including Royal Mail and hospital Electronic letters (EDIs) Provide cover and support to Secretarial Team Incoming and outgoing emailsConfidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & SafetyThe post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children.Equality and DiversityThe post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.Personal/Professional DevelopmentThe post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workQualityThe post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resourcesCommunicationThe post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordinglyContribution to the Implementation of ServicesThe post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths Minimum of 1 year in administration preferably in a medical environment. Knowledge (Desirable) The basics of how a GP Practice functions Use of SystmOne although training will be given to the successful candidate Coding (Read Coding) Experience of using AI software in a medical setting GDPR and Data Protection Act 2018. Basic Health & Safety within the workplace. Skills (Essential) Excellent IT skills, particularly proficient in Word, Excel, and Outlook Excellent verbal, written communication. Excellent organisation including the ability to manage workload and prioritise effectively. Excellent interpersonal skills. Ability to work collaboratively at all levels. Ability to work independently using own initiative. Effective team player.

Desirable

• Skills (Desirable) Transferrable skills from a previous employment with similar expectations

Person Specification Qualifications Essential GCSE grade A to C in English and Maths Minimum of 1 year in administration preferably in a medical environment. Knowledge (Desirable) The basics of how a GP Practice functions Use of SystmOne although training will be given to the successful candidate Coding (Read Coding) Experience of using AI software in a medical setting GDPR and Data Protection Act 2018. Basic Health & Safety within the workplace. Skills (Essential) Excellent IT skills, particularly proficient in Word, Excel, and Outlook Excellent verbal, written communication. Excellent organisation including the ability to manage workload and prioritise effectively. Excellent interpersonal skills. Ability to work collaboratively at all levels. Ability to work independently using own initiative. Effective team player. Desirable Skills (Desirable) Transferrable skills from a previous employment with similar expectations

Employer details

Employer name

St Luke’s Primary Care Centre

Address

Timken Way South

Duston

Northampton

NN5 6FR

United Kingdom

Employer's website

https://www.stlukesprimarycarecentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

St Luke’s Primary Care Centre

Address

Timken Way South

Duston

Northampton

NN5 6FR

United Kingdom

Employer's website

https://www.stlukesprimarycarecentre.co.uk/ (Opens in a new tab)

Job summary

Salaried GP Opportunity Various Sessions Available

We are seeking an enthusiastic and committed Salaried GP to join our friendly and forward-thinking multidisciplinary practice.

About the Practice

• Large, well-established practice with a list size of approximately 24,000 patients
• Strong emphasis on team-based, multidisciplinary care
• Approved training practice
• Supportive clinical environment with experienced administrative and clinical teams
• Ample free on-site parking for staff

The Role

• Flexible number of sessions available to suit your worklife balance
• Opportunity to work alongside a diverse team of healthcare professionals including nurses, clinical pharmacists, and allied health staff
• Involvement in delivering high-quality primary care within a collaborative setting
• Opportunity to support registrars and medical students

What We Offer

• Competitive salary
• Support for professional development and career progression
• A positive, inclusive, and supportive working environment
• Committed to staff wellbeing and work-life balance
• Protected lunch break

About You

• GMC registered GP with a licence to practise
• Committed to delivering high-quality patient care
• Team player with excellent communication skills

If you are looking to join a thriving practice that values collaboration, flexibility, and high standards of care, we would love to hear from you.

Apply now or get in touch to discuss this opportunity further.

Main duties of the job

• 10 minute consultations with a combination of face to face and telephone
• 13 patient slots per session with 2 continuity slots to be used at the discretion of the GP
• Minimal home visits
• Pro-rata cover for on calls
• Shared administrative support

About us

The practice has been serving the people of Duston and St James for over a century now and currently looks after almost 24,000 patients. Our purpose-built premises were opened in November 2012 and were designed and built with the aim of providing modern, efficient health care to all of our patients. The surgery has both car parking and cycle parking available and is on a number of local bus routes. It also provides easy access for wheelchair users. Our doctors and supporting teams of nurses, receptionists and administrative staff are able to offer you many services.