Job description

Job responsibilities

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and online requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to;

1. Action incoming emails and correspondence as necessary

2. Complete opening and closing procedures in accordance with the rota

3. Partake in audit as directed by the audit lead

4. Support admin team, providing cover during absences

5. Scan patient related documents and attach scanned documents to patients healthcare record

This is a part-time vacancy with regular afternoon hours. You may be required to cover earlier shifts during periods of annual leave.

All hours will be worked between 08:00 and 18:30, Monday to Friday

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above) to GCSE level or equivalent.

Experience

Essential

• Clear, polite telephone manner
• Excellent organisational skills
• Experience of administration duties
• Reliability

Desirable

• Experience in a GP practice
• Experience with Emis
• Experience with DocMan
• Competent in the use of Office and Outlook
• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stockingford Medical Centre

Address

13 Northumberland Avenue

Nuneaton

Warwickshire

CV10 8EJ

United Kingdom

Employer's website

https://www.stockingfordmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

A full job description and further information can be found on the right hand side of the page and is available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Salary: £39,959 - £46,656 per annum depending on skills and experience - pro rata for part time.

All weekend work is paid at time and a half

Shift Pattern:

The flexible role will work across the cluster to provide cover for annual leave (A/L) and staff sickness, depending on service requirements.

The rota will be provided on a monthly basis and may vary depending on staffing needs.

Example weekly pattern:

• Monday: SOA 09:0015:00
• Tuesday: Coventry 08:3016:30
• Wednesday: Nuneaton or Stratford 09:0015:00
• Thursday: Stratford or Nuneaton 08:3016:30
• Friday: Coventry 08:3016:30
• Saturday: Nuneaton 08:3014:30

the location and working days may be adjusted each month according to annual leave, sickness and service requirements across the cluster.

Locations:

Coventry will be your base unit with mileage paid to the other 2 units as per the expenses policy.

• BPAS Coventry - Oasis Health Care Cheyslesmore Surgery, 51 Quinton Park, Coventry CV3 5PZ
• BPAS Nuneaton - Stockingford Medical Centre, 13 Northumberland Ave, Nuneaton CV10 8EJ

• BPAS Stratford - Rother House Medical Centre, Alcester Rd, Stratford-upon-Avon CV37 6PP

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Experience

Essential

• Minimum 12 months clinical practice experience
• Experience of general nursing or midwifery.
• Experience completing client documentation and working within guidelines, policies and procedures.
• Knowledge of Health & Safety and COSHH requirements and infection control

Desirable

• Gynaecological nursing experience or relevant speciality i.e. sexual health, contraception

Qualifications

Essential

• Registered Adult Nurse level 1 / Registered Midwife (practising)
• Active NMC registration and valid PIN

Desirable

• Contraception skills
• Ultrasound scanning skills

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
• Please state your Professional body and membership e.g. NMC Midwives (RM)
• Please state your Membership/Registration number along with your expiry/renewal date
• This role is for 30 hours per week over Monday to Saturday - Can you commit to this?
• This is a flexible role across the cluster to provide cover for annual leave (A/L) and staff sickness, depending on service requirements and requires regular travel to our three units in Nuneaton, Stratford Upon-Avon and Coventry. Can you travel to all of them?
• Are you aware that this is 12 months maternity cover?

Desirable

• Please list any further information you wish to add in support of your application for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

Stockingford Medical Centre

Northumberland Avenue

Nuneaton

Warwickshire

CV10 8EJ

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)