Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management including handling, segregation, and container use
• Maintenance of sterile environments

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate
• Produce significant event analyses when appropriate
• Participate in regular clinical team meetings.

Person Specification

Personal Attributes

Essential

• Flexible, adaptable, and able to work collaboratively within a changing primary care environment.
• Strong organisational skills and the ability to prioritise effectively.
• A positive, proactive attitude toward teamwork, problemsolving, and service improvement.

Qualifications

Essential

• Qualifications & Registration
• Fully qualified General Practitioner with MRCGP (or equivalent qualification enabling entry to the UK GP Performers List).
• GMC full registration with a licence to practise.
• Inclusion on (or eligibility to join) the NHS GP Performers List.
• Evidence of ongoing CPD and compliance with appraisal and revalidation requirements.

Desirable

• Clinical Experience & Skills
• Strong, safe, and independent clinical decisionmaking skills across the breadth of primary care.
• Ability to manage acute and chronic conditions effectively.
• Competence in prescribing, managing referrals, and working within NHS primary care systems.
• Experience providing holistic, patientcentred care, including continuity of care.

Experience

Essential

• Experience
• Previous experience working in care homes, including frailty management, medication reviews, and multidisciplinary working.
• Experience working within a large, busy, multisite GP practice, ideally handling high patient demand and varied clinical pressures.
• Background in managing complex patients and coordinating with community services.

Desirable

• Additional Skills & Interests
• Interest in contributing to quality improvement, audits, or clinical leadership activities.
• Willingness to take on minor additional responsibilities such as supervising trainees, supporting enhanced services, or developing specialist clinic interests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Stockport Medical Group

Address

1-3 Avondale Road

Edgeley

Stockport

SK3 9NX

United Kingdom

Employer's website

https://www.stockportmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Operational Manager is responsible for the effective day-to-day management of the Reception and Administration Teams at Stockport Medical Group. The post holder will provide visible leadership, operational oversight, and management support to ensure the delivery of high-quality, efficient, and patient-centred services.

The role will have dedicated responsibility for workforce management, recruitment, performance management, operational effectiveness, and the ongoing development of administrative systems and processes across the practice.

Working closely with the Practice Manager and clinical leadership team, the Operational Manager will ensure that staff are supported, resources are effectively deployed, and organisational objectives are achieved.

Key Responsibilities

Operational Management

• Oversee the daily operation of Reception and Administration Teams to ensure safe, effective, and efficient service delivery.
• Monitor workload, staffing levels, and resource allocation to maintain operational continuity.
• Ensure practice policies, procedures, and standard operating processes are followed consistently.
• Identify service improvements and implement changes that enhance patient experience and operational efficiency.
• Support the management of patient access, appointment systems, workflow management, and administrative processes.
• Produce and analyse operational reports and performance data to support decision-making.

Leadership and Team Management

• Provide day-to-day leadership and line management for Reception and Administration Team members.
• Develop a positive, accountable, and high-performing team culture.
• Conduct regular team meetings, one-to-one supervision, and performance reviews.
• Support staff development through coaching, mentoring, and training opportunities.
• Manage team performance and address operational challenges promptly and effectively.

Recruitment and Workforce Planning

• Lead recruitment activities for reception and administrative positions.
• Coordinate advertising, shortlisting, interviewing, onboarding, and induction processes.
• Support workforce planning to ensure appropriate staffing levels across all teams.
• Identify training needs and contribute to succession planning initiatives.

Disciplinary, Attendance and Leave Management

• Manage sickness absence, annual leave, and other staff leave requests in line with practice policies.
• Monitor attendance and staffing levels to ensure service resilience.
• Lead informal and formal employee relations processes, including performance management, capability, conduct, grievance, and disciplinary matters.
• Maintain accurate employment records and ensure compliance with employment legislation and practice policies.
• Work with the Practice Manager to address workforce issues proactively and fairly.

Quality, Governance and Compliance

• Support compliance with NHS, CQC, Information Governance, Health and Safety, and practice standards.
• Ensure administrative processes meet regulatory requirements.
• Contribute to audits, reviews, and service improvement activities.
• Promote a culture of continuous improvement and patient-focused care.

Person Specification

Essential Qualifications and Experience

• Significant experience working within Primary Care, General Practice, or NHS healthcare settings.
• Proven operational management experience.
• Experience managing large teams within a fast-paced environment.
• Experience of staff recruitment, induction, and workforce development.
• Experience managing performance, attendance, disciplinary, and grievance processes.
• Experience leading projects and delivering operational improvements.
• Strong understanding of Primary Care operational processes and patient services.

Essential Knowledge

• Detailed understanding of General Practice operations and NHS Primary Care services.
• Knowledge of employment legislation and HR best practice.
• Knowledge of workforce management principles.
• Understanding of quality, governance, confidentiality, and data protection requirements within healthcare.

Essential Skills

• Strong leadership and people management skills.
• Excellent organisational and prioritisation abilities.
• Effective problem-solving and decision-making skills.
• Ability to manage competing priorities and work under pressure.
• Excellent communication and interpersonal skills.
• Competency in Microsoft Office and healthcare information systems.
• Ability to build positive working relationships at all levels.

Desirable

• Experience of CQC compliance and regulatory requirements.
• Experience using EMIS Web and NHS systems.

Key Competencies

• Leadership and Team Development
• Operational Excellence
• Workforce Management
• Change and Project Management
• Communication and Relationship Building
• Problem Solving and Decision Making
• Patient Focus
• Accountability and Integrity

Person Specification

Skills and Abilities

Essential

• Strong leadership skills with the ability to motivate, develop, and manage high-performing teams.
• Excellent organisational and time management skills with the ability to prioritise competing demands.
• Effective problem-solving and decision-making abilities.
• Excellent verbal and written communication skills with the ability to build positive working relationships at all levels.
• Strong analytical skills with the ability to interpret performance data and produce meaningful reports.
• Competent in Microsoft Office applications and healthcare information systems.
• Ability to lead change, manage projects, and deliver measurable operational improvements.

Experience

Essential

• Sound understanding of General Practice operations and NHS Primary Care services.
• Knowledge of workforce management principles and HR best practice.
• Understanding of employment legislation and its practical application.

Desirable

• Knowledge of governance, confidentiality, information governance, and data protection requirements within healthcare settings.
• Understanding of quality improvement methodologies and regulatory compliance requirements.

Qualifications

Essential

• Significant experience working within Primary Care, General Practice, or NHS healthcare settings.
• Proven experience in an operational management role with responsibility for service delivery and performance.
• Experience managing and leading large administrative or operational teams.
• Demonstrable experience of recruitment, induction, workforce planning, and staff development.
• Experience managing employee relations matters, including attendance, performance, disciplinary, capability, and grievance processes.

Desirable

• Experience of CQC compliance and regulatory inspections.
• Experience using EMIS Web and other NHS systems.
• Experience supporting organisational change and service transformation programmes within Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stockport Medical Group

Address

1-3 Avondale Road

Edgeley

Stockport

SK3 9NX

United Kingdom

Employer's website

https://www.stockportmedicalgroup.nhs.uk/ (Opens in a new tab)