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Stourside Medical Practice

Temporary Receptionist GP Practice

Stourside Medical Practice View all jobs

North East England

Temporary

Admin and Clerical

GBP 12 - 21 per hour

Posted 13 day(s) ago

Reference: 2351455

Job summary

Stourside Medical Practice is based in the centre of Halesowen and supports the health needs of 6000 patients . We require an enthusiastic experienced and flexible Receptionist in a temporary role which may be able to be extended on a month by month basis after the 3 months. We are also open until 8pm on Monday/Thursday evenings and on alternate Saturday afternoons. These weekend and evening hours are paid at an enhanced rate of £21.40 per hour

If you have excellent telephone and communication skills, can work well under pressure as well as being a good team player we would like to hear from you. Experience in a receptionist/admin role within primary care would be preferred.

Main duties of the job

To provide a high quality, professional reception service to our patients, . To act as the first point of contact for patients contacting the Practice and to represent the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the satisfaction of the patients. This is a high pressure role with a heavy workload and variety of tasks to juggle throughout the day. An ability to prioritise, have attention to detail and to remain calm under pressure is essential

About us

We have an experienced team of non-clinical staff , salaried GPs and practice nurses with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including Pharmacists, Social Prescribers, Physiotherapist and Mental Health support workers.

Details

Date posted

19 September 2026

Pay scheme

Other

Salary

£12.91 an hour Evening and Sat rate £21.40 per hour

Contract

Fixed term

Duration

3 months

Working pattern

Full-time, Part-time, Job share

Reference number

A0805-26-0020

Job locations

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION TEAM LEADER

HOURS: 37.5 Hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties and Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols

Reception

Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.
Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Computer

Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of Practice area.

Telephone

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attendance at the quarterly Protected Time Meetings
Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply all Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partner, Practice Manager or the Senior Receptionist

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION TEAM LEADER

HOURS: 37.5 Hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties and Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols

Reception

Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.
Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Computer

Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of Practice area.

Telephone

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attendance at the quarterly Protected Time Meetings
Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply all Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partner, Practice Manager or the Senior Receptionist

Person Specification

Qualifications

Essential

GCSE A-C or 4-9 maths and English
Experienced in reception work (minimum 1 year)
Attention to detail
Ability to work under pressure
Reliable and flexible

Experience

Essential

Customer/Patient facing role with reception experience

Desirable

Experience of working in primary care

Personal Skills

Essential

Attention to detail
Able to work under pressure prioritising work load
Good team player
Excellent communication skills
Flexible regarding shift pattern

Person Specification

Qualifications

Essential

GCSE A-C or 4-9 maths and English
Experienced in reception work (minimum 1 year)
Attention to detail
Ability to work under pressure
Reliable and flexible

Experience

Essential

Customer/Patient facing role with reception experience

Desirable

Experience of working in primary care

Personal Skills

Essential

Attention to detail
Able to work under pressure prioritising work load
Good team player
Excellent communication skills
Flexible regarding shift pattern

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stourside Medical Practice

Address

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Employer's website

https://www.stoursidenhs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Stourside Medical Practice

Address

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Employer's website

https://www.stoursidenhs.co.uk/ (Opens in a new tab)

Stourside Medical Practice

Receptionist GP Practice

Stourside Medical Practice View all jobs

North East England

Permanent

Admin and Clerical

GBP 12 - 21 per hour

Posted 17 day(s) ago

Reference: 2345146

Job summary

Stourside Medical Practice is based in the centre of Halesowen and supports the health needs of 6000 patients . We require an enthusiastic experienced and flexible Receptionist in a full-time role of 37.5 hours per week. A job share would be considered for the right candidates. We are also open until 8pm on Monday/Thursday evenings and on alternate Saturday afternoons. These weekend and evening hours are paid at an enhanced rate of £21.40 per hour and availability for an alternate Saturday afternoon as a minimum would be preferred . A rota may look as follows:

Mon 3pm-8pm (alternate weeks to finish at 630pm)

Tuesday 8am-630pm

Wednesday 8am-630pm

Thursday 8am-615pm

Friday 8am-1230pm

Alternate Saturdays 1145am-5pm (in lieu of a week day if preferred)

If you have excellent telephone and communication skills, can work well under pressure as well as being a good team player we would like to hear from you. Experience in a receptionist/admin role within primary care would be preferred and although this is a predominantly receptionist role for applicants already proficient in admin tasks such as coding and referrals would be eligible for an enhanced rate

Main duties of the job

To provide a high quality, professional reception service to our patients, . To act as the first point of contact for patients contacting the Practice and to represent the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the satisfaction of the patients. This is a high pressure role with a heavy workload and variety of tasks to juggle throughout the day. An ability to prioritise, have attention to detail and to remain calm under pressure is essential

About us

We have an experienced team of non-clinical staff , salaried GPs and practice nurses with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including Pharmacists, Social Prescribers, Physiotherapist and Mental Health support workers.

Details

Date posted

16 September 2026

Pay scheme

Other

Salary

£12.91 an hour Evening and Sat rate £21.40 per hour

Contract

Permanent

Working pattern

Full-time, Job share

Reference number

A0805-26-0019

Job locations

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION TEAM LEADER

HOURS: 37.5 Hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties and Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols

Reception

Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.
Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Computer

Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of Practice area.

Telephone

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attendance at the quarterly Protected Time Meetings
Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply all Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partner, Practice Manager or the Senior Receptionist

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION TEAM LEADER

HOURS: 37.5 Hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties and Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols

Reception

Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.
Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Computer

Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of Practice area.

Telephone

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attendance at the quarterly Protected Time Meetings
Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply all Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partner, Practice Manager or the Senior Receptionist

Person Specification

Qualifications

Essential

GCSE A-C or 4-9 maths and English
Experienced in reception work (minimum 1 year)
Attention to detail
Ability to work under pressure
Reliable and flexible

Experience

Essential

Customer/Patient facing role with reception experience

Desirable

Experience of working in primary care

Personal Skills

Essential

Attention to detail
Able to work under pressure prioritising work load
Good team player
Excellent communication skills
Flexible regarding shift pattern

Person Specification

Qualifications

Essential

GCSE A-C or 4-9 maths and English
Experienced in reception work (minimum 1 year)
Attention to detail
Ability to work under pressure
Reliable and flexible

Experience

Essential

Customer/Patient facing role with reception experience

Desirable

Experience of working in primary care

Personal Skills

Essential

Attention to detail
Able to work under pressure prioritising work load
Good team player
Excellent communication skills
Flexible regarding shift pattern

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stourside Medical Practice

Address

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Employer's website

https://www.stoursidenhs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Stourside Medical Practice

Address

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Employer's website

https://www.stoursidenhs.co.uk/ (Opens in a new tab)

Stourside Medical Practice

Receptionist GP Practice

Stourside Medical Practice View all jobs

North East England

Permanent

Admin and Clerical

GBP 12 - 21 per hour

Posted 18 day(s) ago

Reference: 2344306

Job summary

Stourside Medical Practice is based in the centre of Halesowen and supports the health needs of 6000 patients . We require an enthusiastic experienced and flexible Receptionist in a full-time role of 37.5 hours per week. Flexibility Mon-Fri needed and will include Thursday evenings until 8pm and alternate Saturday afternoons 1145am-5pm. These weekend and evening hours are paid at an enhanced rate of £21.40 per hour. If you have excellent telephone and communication skills, can work well under pressure as well as being a good team player we would like to hear from you. Experience in a receptionist/admin role within primary care would be preferred. Flexibility is essential to cover for holidays and absence.

Main duties of the job

To provide a high quality, professional reception service to our patients, . To act as the first point of contact for patients contacting the Practice and to represent the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the satisfaction of the patients. This is a high pressure role with a heavy workload and variety of tasks to juggle throughout the day. An ability to prioritise, have attention to detail and to remain calm under pressure is essential

About us

We have an experienced team of non-clinical staff , salaried GPs and practice nurses with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including Pharmacists, Social Prescribers, Physiotherapist and Mental Health support workers.

Details

Date posted

16 September 2026

Pay scheme

Other

Salary

£12.91 an hour Evening and Sat rate £21.40 per hour

Contract

Permanent

Working pattern

Full-time

Reference number

A0805-26-0017

Job locations

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION TEAM LEADER

HOURS: 37.5 Hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties and Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols

Reception

Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.
Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Computer

Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of Practice area.

Telephone

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attendance at the quarterly Protected Time Meetings
Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply all Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partner, Practice Manager or the Senior Receptionist

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION TEAM LEADER

HOURS: 37.5 Hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties and Responsibilities:

Administration

To have a thorough knowledge of all Practice procedures.
To work in accordance of written protocols

Reception

Ensure an effective and efficient reception service is provided to patients any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today future appointments from patients by telephone and in person.
Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Computer

Registrations of new patients computer data entry and medical records.
Process patients change of address computer data and medical records (have knowledge of Practice area.

Telephone

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attendance at the quarterly Protected Time Meetings
Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply all Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

This Job Description is neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by the Partner, Practice Manager or the Senior Receptionist

Person Specification

Qualifications

Essential

GCSE A-C or 4-9 maths and English
Experienced in reception work (minimum 1 year)
Attention to detail
Ability to work under pressure
Reliable and flexible

Experience

Essential

Customer/Patient facing role with reception experience

Desirable

Experience of working in primary care

Personal Skills

Essential

Attention to detail
Able to work under pressure prioritising work load
Good team player
Excellent communication skills
Flexible regarding shift pattern

Person Specification

Qualifications

Essential

GCSE A-C or 4-9 maths and English
Experienced in reception work (minimum 1 year)
Attention to detail
Ability to work under pressure
Reliable and flexible

Experience

Essential

Customer/Patient facing role with reception experience

Desirable

Experience of working in primary care

Personal Skills

Essential

Attention to detail
Able to work under pressure prioritising work load
Good team player
Excellent communication skills
Flexible regarding shift pattern

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stourside Medical Practice

Address

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Employer's website

https://www.stoursidenhs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Stourside Medical Practice

Address

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Employer's website

https://www.stoursidenhs.co.uk/ (Opens in a new tab)

Stourside Medical Practice

Reception Team Leader

Stourside Medical Practice View all jobs

North East England

Permanent

Admin and Clerical

Posted 25 day(s) ago

Reference: 2327472

Job summary

Stourside Medical Practice is based in the centre of Halesowen and supports the health needs of 6000 patients .

We are looking to recruit a Reception Team Leader to lead and develop our reception and administrative team within a busy, forward-thinking GP practice.

This is a key leadership role responsible for ensuring safe, efficient and patient-centred front-of-house operations. The successful candidate will oversee day-to-day service delivery, manage the reception team, and drive improvements in systems, processes and patient experience.

This is a hands-on role, working alongside the reception team as part of day-to-day duties.

The role would suit:

An experienced senior receptionist ready to step into a management position
An assistant practice manager who enjoys operational leadership and is happy to remain hands-on

Main duties of the job

Lead and line manage the reception team, including performance management and staff development
Oversee appointment systems and ensure consistent, safe booking processes
Manage rotas and ensure appropriate staffing levels
Drive improvements in workflows, efficiency and patient access
Monitor performance and respond to patient feedback
Oversee stock control, equipment and room readiness
Act as a point of escalation for operational issues and patient concerns
Support delivery of QOF and Enhanced Services
Contribute to wider practice development and improvement projects

About us

We have an experienced team of salaried GPs, Nurses, HCAs and Non-Clinical staff with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including a paramedic, a team of Pharmacists, Social Prescribers, First Contact Physiotherapist and a Mental Health support workers.

Details

Date posted

08 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0805-26-0015

Job locations

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Job description

Job responsibilities

Reception Manager Job Description

Job title: Reception Team LeaderLine manager: Lead GP / Partner Operational accountability: Practice Manager Hours per week:To cover 5 days a week Mon-Fri with remote oversight of weekend and evening clinics

Job Summary

The Reception Team Leader is responsible for the leadership, organisation and continuous improvement of reception and administrative services within the practice.

The post-holder will ensure safe, efficient and patient-centred front-of-house operations, maintaining high standards of access, communication and service delivery.

This role includes direct line management of the reception team, oversight of systems and processes, and responsibility for driving service improvements aligned with practice priorities.

The post-holder will work closely with the Lead GP and Practice Manager and will play a key role in the future development of the administrative function within the practice.

Given the level of access to confidential and sensitive information, the post-holder must maintain the highest standards of professionalism, integrity and confidentiality at all times.

The Reception Team Leader holds overall responsibility for reception processes, staffing and performance,

Leadership and Development

The Reception Team Leader will:

Lead and develop the reception team, including performance management, mentoring and succession planning

Work closely with the Lead GP and Practice Manager to develop leadership capability within the role, supporting progression into broader management responsibilities over time

Contribute to planning and improvement of patient access, workflow design and service delivery

Support continuity of operational leadership within the practice

Primary Responsibilities

Operational Management

Oversee the day-to-day running of reception and administrative services

Lead on the development, coordination and optimisation of clinical and administrative rotas

Always ensure appropriate staffing levels and effective cover

Develop, implement and maintain efficient office processes and workflows

Manage incoming deliveries, ensuring adherence to cold chain and relevant policies

Act as fire marshall and ensure appropriate safety processes are followed

People Management

Line manage all reception staff, including assisting with recruitment, leading induction, performance management and absence management

Conduct staff appraisals and support ongoing development

Identify and deliver training needs within the team

Foster a positive, supportive and accountable team culture

Lead on staff wellbeing, engagement and team cohesion initiatives

Service Delivery and Performance

Ensure consistent implementation of practice systems and workflows, particularly in relation to appointment booking, results handling and task management

Monitor reception performance (e.g. access, call handling, patient feedback) and take action to improve where required

Ensure adherence to agreed protocols and escalate concerns where processes are not followed

Act as a point of escalation for operational issues impacting patient safety or service delivery

Support delivery and optimisation of Enhanced Services and QOF-related administrative processes

Governance and Compliance

Maintain high standards of confidentiality and data protection at all times

Develop, implement and review reception policies and procedures

Act as first point of escalation for patient concerns and complaints, ensuring appropriate handling in line with policy

Ensure compliance with safeguarding, health and safety, and organisational policies

Contribute to clinical governance, audits and service improvement work

Wider Responsibilities

Deputise for the Practice Manager where appropriate

Attend and contribute to practice management meetings

Coordinate meeting agendas and take minutes where required

Support maintenance of the practice website and communication platforms

Promote and utilise patient feedback (e.g. Friends & Family Test, online reviews) to improve services

Support Patient Participation Group activity

Participate in audits and service improvement initiatives

Attend relevant external meetings where appropriate

Manage IT issues (liaise with Dudley IT where needed)

Manage building issues (liaise with NHSPS)

Core Expectations

Confidentiality

Maintain strict confidentiality of all patient and organisational information.

Equality and Inclusion

Treat patients and colleagues with dignity and respect, promoting equality and diversity at all times.

Health and Safety

Comply with health and safety requirements and ensure a safe working environment.

Training and Development

Undertake mandatory training and maintain up-to-date knowledge relevant to the role.

Person Specification

Qualifications

Essential

GCSE Maths & English (Grade C/Level 4 or equivalent)

Desirable

AMSPAR Level 3

Leadership/management qualification

Experience

Essential

Management/supervisory experience in a busy high pressured environment

Desirable

Primary care experience

Experience in staff development and appraisal

Clinical coding experience

Administrative experience

Knowledge and Skills

Excellent communication and interpersonal skills

Strong organisational and problem-solving abilities

Ability to lead, motivate and manage a team

Ability to implement and maintain systems and processes

Confident decision-maker with good judgement

Ability to manage competing priorities and workload

High level of professionalism, integrity and resilience

Understanding of confidentiality, safeguarding and governance

Ability to drive improvement and manage change

Other Requirements

Right To Work in the UK (sponsorship is not available)

DBS check

Occupational health clearance

Job description Job responsibilities Reception Manager Job Description Job title: Reception Team LeaderLine manager: Lead GP / Partner Operational accountability: Practice Manager Hours per week:To cover 5 days a week Mon-Fri with remote oversight of weekend and evening clinics Job Summary The Reception Team Leader is responsible for the leadership, organisation and continuous improvement of reception and administrative services within the practice. The post-holder will ensure safe, efficient and patient-centred front-of-house operations, maintaining high standards of access, communication and service delivery. This role includes direct line management of the reception team, oversight of systems and processes, and responsibility for driving service improvements aligned with practice priorities. The post-holder will work closely with the Lead GP and Practice Manager and will play a key role in the future development of the administrative function within the practice. Given the level of access to confidential and sensitive information, the post-holder must maintain the highest standards of professionalism, integrity and confidentiality at all times. The Reception Team Leader holds overall responsibility for reception processes, staffing and performance, Leadership and Development The Reception Team Leader will: Lead and develop the reception team, including performance management, mentoring and succession planning Work closely with the Lead GP and Practice Manager to develop leadership capability within the role, supporting progression into broader management responsibilities over time Contribute to planning and improvement of patient access, workflow design and service delivery Support continuity of operational leadership within the practice Primary Responsibilities Operational Management Oversee the day-to-day running of reception and administrative services Lead on the development, coordination and optimisation of clinical and administrative rotas Always ensure appropriate staffing levels and effective cover Develop, implement and maintain efficient office processes and workflows Manage incoming deliveries, ensuring adherence to cold chain and relevant policies Act as fire marshall and ensure appropriate safety processes are followed People Management Line manage all reception staff, including assisting with recruitment, leading induction, performance management and absence management Conduct staff appraisals and support ongoing development Identify and deliver training needs within the team Foster a positive, supportive and accountable team culture Lead on staff wellbeing, engagement and team cohesion initiatives Service Delivery and Performance Ensure consistent implementation of practice systems and workflows, particularly in relation to appointment booking, results handling and task management Monitor reception performance (e.g. access, call handling, patient feedback) and take action to improve where required Ensure adherence to agreed protocols and escalate concerns where processes are not followed Act as a point of escalation for operational issues impacting patient safety or service delivery Support delivery and optimisation of Enhanced Services and QOF-related administrative processes Governance and Compliance Maintain high standards of confidentiality and data protection at all times Develop, implement and review reception policies and procedures Act as first point of escalation for patient concerns and complaints, ensuring appropriate handling in line with policy Ensure compliance with safeguarding, health and safety, and organisational policies Contribute to clinical governance, audits and service improvement work Wider Responsibilities Deputise for the Practice Manager where appropriate Attend and contribute to practice management meetings Coordinate meeting agendas and take minutes where required Support maintenance of the practice website and communication platforms Promote and utilise patient feedback (e.g. Friends & Family Test, online reviews) to improve services Support Patient Participation Group activity Participate in audits and service improvement initiatives Attend relevant external meetings where appropriate Manage IT issues (liaise with Dudley IT where needed) Manage building issues (liaise with NHSPS) Core Expectations Confidentiality Maintain strict confidentiality of all patient and organisational information. Equality and Inclusion Treat patients and colleagues with dignity and respect, promoting equality and diversity at all times. Health and Safety Comply with health and safety requirements and ensure a safe working environment. Training and Development Undertake mandatory training and maintain up-to-date knowledge relevant to the role. Person Specification Qualifications EssentialGCSE Maths & English (Grade C/Level 4 or equivalent) Desirable AMSPAR Level 3 Leadership/management qualification Experience EssentialManagement/supervisory experience in a busy high pressured environment Desirable Primary care experience Experience in staff development and appraisal Clinical coding experience Administrative experience Knowledge and Skills Excellent communication and interpersonal skills Strong organisational and problem-solving abilities Ability to lead, motivate and manage a team Ability to implement and maintain systems and processes Confident decision-maker with good judgement Ability to manage competing priorities and workload High level of professionalism, integrity and resilience Understanding of confidentiality, safeguarding and governance Ability to drive improvement and manage change Other RequirementsRight To Work in the UK (sponsorship is not available) DBS check Occupational health clearance

Person Specification

About You

Essential

Experience working in a GP practice essential
Experience supervising or managing a team
Comfortable working in a hands-on operational role
Strong organisational and problem-solving skills
Confident communicator with the ability to lead and support a team
Able to manage competing priorities and drive change
High level of professionalism, integrity and resilience
Personal attributes: authentic, supportive leadership style with the confidence to challenge constructively where needed

Desirable

Experience using clinical systems e.g. EMIS, DocMan, AccRx
Experience in clinical coding and data quality

Person Specification About You Essential Experience working in a GP practice essential Experience supervising or managing a team Comfortable working in a hands-on operational role Strong organisational and problem-solving skills Confident communicator with the ability to lead and support a team Able to manage competing priorities and drive change High level of professionalism, integrity and resilience Personal attributes: authentic, supportive leadership style with the confidence to challenge constructively where needed Desirable Experience using clinical systems e.g. EMIS, DocMan, AccRx Experience in clinical coding and data quality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stourside Medical Practice

Address

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Employer's website

https://www.stoursidenhs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Stourside Medical Practice

Address

14 Birmingham Street

Halesowen

West Midlands

B63 3HN

United Kingdom

Employer's website

https://www.stoursidenhs.co.uk/ (Opens in a new tab)