Job description

Job responsibilities

Job Title: Rehabilitative Palliative Nursing Assistant

Hours: 30-36 hours per week

Location: Tapping House, Hillington PE31 6BH

JOB PURPOSE

Clinical

To be patient-centred in defining an individuals goals and engage in a treatment/support programme that works towards mutually agreed goals with particular emphasis on adaptation to illness, changing function and the development of self-management strategies.

Deliver activities, interventions or treatments aimed at the achievement of specified goals, enabling people to choose and participate in activities that are meaningful to them.

Work in conjunction with the IPU team of registered nurses RNs and palliative nursing assistants PNAs to deliver personal care and support to patients staying on the IPU.

As part of the IPU team be involved in team and therapy caseload review meetings as well as wider Multi-Disciplinary Team meetings.

Support individuals to retain, regain and develop the skills to manage their lives as far as possible.

To communicate sensitively with patients, carers, families and staff using advanced communication skills.

To work as an integral part of the multidisciplinary team, ensuring that the needs of patients and carers are identified within a holistic framework, that includes physical, psychological, social and spiritual needs, fostering an interdisciplinary approach to rehabilitation.

To provide therapeutic and rehabilitative interventions within the IPU, often with a wellbeing and end of life wishes focus, with the support of therapy colleagues and with the aim of addressing symptoms such as pain, anxiety and breathlessness.

To maintain accurate and contemporaneous clinical records, using SystmOne electronic patient records.

To liaise with carers and external agencies regarding therapeutic interventions/activities and to play an active role in discharge planning when appropriate.

Participate in a 24-hour rota which includes days, nights, weekends and public holidays.

Physical, Mental and Emotional

To be able to cope with change and organisational developments,

To be able to cope emotionally with difficult and complex communication issues, demonstrate resilience and coping strategies, and to support team members at difficult times.

Education and Development

To contribute to the safe and competent use of all equipment/aids used in the care of IPU patients.

To use and instruct others - such as health and social care professionals, or carers - with moving and handling techniques, as required by the individual and their environment and according to own competence and supporting IPU staff to ensure moving and handling care plans are adhered to.

Comply with mandatory training, in line with hospice policy, including restorative clinical supervision sessions a minimum of every two months.

Maintain own continuing development in the field of palliative and end of life care.

Participate in an annual appraisal.

Adopt a reflective approach to own practice with a view to continually improving.

Undertake further training as identified through annual appraisal or by the IPU Clinical Manager, Therapy Lead or the Clinical Educator, prior to carrying out any additional

duties identified as relevant to the role

Communication

Communicate effectively and with dignity and respect with all patients, relatives and others, taking into account potential barriers to understanding.

Communicate effectively with colleagues, providing clear verbal, digital or written information and instructions when sharing information, delegating or handing over responsibility for care.

Recognise and report any situations, behaviours or errors that could result in poor care outcomes.

Contribute to a culture where all staff feel safe to raise their concerns and where speaking up about any concerns is a normal part of the routine.

Help create an environment which reflects the Hospices philosophy, values and its specialist palliative care approach.

Promote effective communication between members of the multi-disciplinary team and users of the service.

Promote positive communications and relationships with the public.

General

• To uphold the Hospices vision and values at all times

• Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion.
• Promote awareness of the Hospice, its services and its strategy.
• Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice.
• Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding.
• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
• This post is subject to the Rehabilitation of Offenders Act 1974 Exemptions Order 1975, and such will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Information Security, Confidentiality, and Records Management:

The role requires adherence to organisational policies concerning information security, data privacy, and confidentiality. The employee is responsible for safeguarding sensitive information, ensuring secure handling and storage of records, and maintaining compliance with applicable data protection regulations. This includes actively participating in Information Governance training, reporting potential security incidents, and managing records in accordance with Tapping Houses Retention Archiving and Destruction of All Hospice Records Policy.

This job description is not intended to be exhaustive and will be reviewed periodically to ensure that the needs of the service are being met.

Person Specification

Qualifications

Essential

• NVQ level 2 in health and social care
• GCSE or equivalent in English
• Good spoken, written and understanding of the English language

Desirable

• NVQ level 3 in health and social care

Experience

Essential

• Recent experience of caring for patients in a health or social care setting including the ability to:
• - Recognise and report changes in the
• condition of the patient;
• - Accurately document care given in
• patient documentation;
• - Communicate basic information about
• care to carers and families.
• To have experience in working in a physiotherapy or occupational therapy setting
• To have an understanding of a wide variety of health conditions
• To have experience in liaising with other staff within the MDT on the patients progress / issues
• To have excellent time management and organisational skills
• To be computer literate.

Desirable

• To have knowledge of rehabilitation treatments and activities
• To have evidence of ongoing personal development
• To have experience of working within palliative care

SKILLS APTITUDE & ABILITIES

Essential

• To have empathy and an understanding of issues encountered by patients with palliative care needs.
• To be skilled in dealing with anxious and distressed patients and relatives.
• To have good communication skills.
• To have the ability to recognise own limitations, and when to access advice and supervision.
• To be able to pay attention to detail.
• Understanding of confidentiality.
• To have the ability to work effectively without direct supervision.
• To have the ability of problem solving.
• To have a co-operative nature and be able to work well within a multidisciplinary team.
• To have interest in lifelong learning.
• Able to work well within a busy environment.

Desirable

• To have the ability to work autonomously with individuals/groups within a supportive environment.

Other

Essential

• Willingness to work unsocial hours including evenings, nights, weekends and public holidays

Desirable

• Full UK driving licence holder
• Access to own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tapping House

Address

Wheatfields

Hillington

King’s Lynn

Norfolk

PE31 6BH

United Kingdom

Employer's website

https://www.tappinghouse.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Palliative Nursing Assistant

Hours: 30-36 hours per week

Location: Tapping House, Hillington PE31 6BH

JOB PURPOSE

The Palliative Nursing Assistant is a key member of the multidisciplinary care team delivering a range of patient care duties under the supervision of the Registered Nurses and Allied Health Professionals across the Hospice, providing holistic patient care based on the physical, psychological and spiritual needs of individuals in our care.

The post-holder may on occasion be required to work in other clinical areas as appropriate to meet the needs of the service as directed by the Ward Manager or nurse in charge and will participate in internal rotation to night duty and unsociable hours working to meet the needs of the service

Clinical

• Deliver a high standard of patient care focused on individual need and promoting independence where possible.

• To assist in developing a caring, supportive and spiritual atmosphere in all areas of the Hospice

• To maintain a high standard of patient care ensuring that Hospice policies and procedures are adhered to.

• To give individualised patient care under the direction and supervision of the registered nurse on duty

• To work as a member of the ward team under the supervision of registered nurses, reporting changes in patients conditions and needs as they occur.

• Contribute to the multidisciplinary approach to patient care, together with other health and social care professionals and chaplaincy.

• Contribute to the IPU Champions programme by working with the registered nurses to promote a specific specialist topic, such as nutrition and hydration, wound care or mouth care.

• Provide and receive sensitive information concerning a patients medical condition.

• Perform care after death, maintaining the patients dignity at all times.

• Maintain accurate, contemporaneous patient records, in line with hospice policy.

Participate in a 24-hour rota which includes days, nights, weekends and public holidays.

• To work in other areas of the Hospice when needed eg in the Hospice at Home team

• Participate in implementing care delegated by registered nurses for which training has been given and competence achieved

• To participate in meetings related to families and staff when requested to do so by the nurse in charge.

• Maintain a safe, clean and secure environment for patients, their families, visitors, volunteers and staff and report any issues identified to the nurse in charge.

Education and Training

Comply with mandatory training, in line with hospice policy, including restorative clinical supervision sessions a minimum of every two months.

Maintain own continuing development in the field of palliative and end of life care.

Participate in annual appraisal

Contribute to the maintenance of the learning environment.

Adopt a reflective approach to own practice with a view to continually improving

Undertake further training as identified through annual appraisal or by the IPU Clinical Manager or the Clinical Educator, prior to carrying out any additional duties identified as relevant to the role

Communication

Communicate effectively and with dignity and respect to all patients, relatives and others, giving consideration to potential barriers to understanding

Communicate effectively with colleagues, providing clear verbal, digital or written information and instructions when sharing information, delegating or handing over responsibility for care.

Recognise and report any situations, behaviours or errors that could result in poor care outcomes.

Contribute to a culture where all staff feel safe to raise their concerns and where speaking up about any concerns is a normal part of the routine.

Help create an environment which reflects the Hospices philosophy, values and its specialist palliative care approach.

Promote effective communication between members of the multi-disciplinary team and users of the service.

Promote positive communications and relationships with the public.

General

• To uphold the Hospices vision and values at all times

• Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion.
• Promote awareness of the Hospice, its services and its strategy.
• Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice.
• Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding.
• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
• This post is subject to the Rehabilitation of Offenders Act 1974 Exemptions Order 1975, and such will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Information Security, Confidentiality, and Records Management:

The role requires adherence to organisational policies concerning information security, data privacy, and confidentiality. The employee is responsible for safeguarding sensitive information, ensuring secure handling and storage of records, and maintaining compliance with applicable data protection regulations. This includes actively participating in Information Governance training, reporting potential security incidents, and managing records in accordance with Tapping Houses Retention Archiving and Destruction of All Hospice Records Policy.

This job description is not intended to be exhaustive and will be reviewed periodically to ensure that the needs of the service are being met.

Person Specification

Qualifications

Essential

• NVQ level 2 in Health and Social Care or equivalent and willingness to work towards the Hospice competency framework for PNAs

Experience

Essential

• Recent experience of caring for patients including the ability to:
• -Recognise and report changes in the condition of the patient;
• -Accurately document care given in patient documentation;
• -Communicate basic information about care to carers and families.
• Experience in caring for dying patients
• Experience of working as part of a team

Desirable

• Experience of working in a specialist palliative care setting
• Experience of working in the community setting

SKILLS APTITUDE & ABILITIES

Essential

• Ability to plan own work
• Ability to respond to changes in patient conditions
• Ability to work within a team
• Good Communication skills
• Ability to prioritise a patients care needs
• Uses own initiative
• Motivated to learn
• Maintains a mature attitude
• Possesses a responsible attitude
• Possesses good IT skills and able to use a range of software (e.g. Word, Outlook, Excel etc).
• The ability and willingness to adapt to change

Knowledge

Essential

• Knowledge of care giving
• Has an empathy and understanding of issues encountered by patients with palliative care needs

Other

Essential

• Willingness to work unsocial hours
• Flexible approach to working patterns
• Willingness to undertake work during the day or during evening hours
• Willing to complete a DBS Check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tapping House

Address

Wheatfields

Hillington

King’s Lynn

Norfolk

PE31 6BH

United Kingdom

Employer's website

https://www.tappinghouse.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Summary

Our Kitchen Assistants support our Chef Manager in the preparation of meals and beverages and participate in the overall maintenance of a safe and hygienic environment. They will ensure a professional, efficient and prompt service is provided to patients, visitors, staff and volunteers at all times.

General

• To cooperate with the Chef Manager with regard to compliance with all food safety legislation relating to the catering industry, with all Health & safety legislation and with the rules, regulations etc.

• To assist in the preparation of fresh food, cook as required and correctly store food items

• Prepare, cook and serve meals for patients as requested i.e. breakfast, lunch and dinner maintaining a high quality standard at all times.
• Be prepared to run the kitchen at weekends -low covers at weekends
• To prepare, make and bake products for internal and external events.

• Ensure dining room is prepared for meals i.e. tables, condiments, cutlery etc. Prepare trays for patients as required.

• Cash handling using till and electronic payment methods

• To liaise with our nursing staff re specific patient requirements
• To participate in the completion of all necessary records as required.
• Maintain high standards of cleanliness and hygiene control and practices at all times. Follow regular cleaning schedules as per hospice documentation. Ensure the kitchen and all cooking utensils, crockery and cutlery is kept clean, ready to use and is appropriately stored

• To ensure that all washing up duties are carried out immediately.

• Ensure safety of patients and staff by regularly checking equipment is in good working order. Report any faulty equipment to the Chef Manager.

Health and Safety

• Ensure Uniform policy is adhered to at all times

• Be prepared to assist with any routine or unexpected inspections.

• Be aware of and familiar with Hospice H&S policy

General

• To uphold the Hospices vision and values at all times
• Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion.
• Promote awareness of the Hospice, its services and its strategy.
• Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice.
• Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding.
• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

Information Security, Confidentiality, and Records Management:

The role requires adherence to organisational policies concerning information security, data privacy, and confidentiality. The employee is responsible for safeguarding sensitive information, ensuring secure handling and storage of records, and maintaining compliance with applicable data protection regulations. This includes actively participating in Information Governance training, reporting potential security incidents, and managing records in accordance with Tapping Houses Retention Archiving and Destruction of All Hospice Records Policy.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975, and such will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

This job description is not intended to be exhaustive and will be reviewed periodically to ensure that the needs of the service are being met.

Person Specification

Qualifications

Essential

• A good standard of education

Desirable

• NVQ level 2 in catering/food safety (or equivalent)

Experience

Essential

• Experience of working in a commercial kitchen
• Proven ability to prioritise own workload, produce high quality work and meet deadlines
• Experience of baking (cakes/bakes/savouries) in large quantities
• Experience of following specific procedures
• Ability to follow written and verbal instructions
• Understanding of COSHH, Food Safety and Health & Safety regulations

Personal Attributes

Essential

• Team player
• Proactive and flexible
• Adaptable to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tapping House

Address

Wheatfields

Hillington

King’s Lynn

Norfolk

PE31 6BH

United Kingdom

Employer's website

https://www.tappinghouse.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Summary

Our Kitchen Assistants support our Chef Manager in the preparation of meals and beverages and participate in the overall maintenance of a safe and hygienic environment. They will ensure a professional, efficient and prompt service is provided to patients, visitors, staff and volunteers at all times.

General

• To cooperate with the Chef Manager with regard to compliance with all food safety legislation relating to the catering industry, with all Health & safety legislation and with the rules, regulations etc.

• To assist in the preparation of fresh food, cook as required and correctly store food items

• Prepare, cook and serve meals for patients as requested i.e. breakfast, lunch and dinner maintaining a high quality standard at all times.
• Be prepared to run the kitchen at weekends -low covers at weekends
• To prepare, make and bake products for internal and external events.

• Ensure dining room is prepared for meals i.e. tables, condiments, cutlery etc. Prepare trays for patients as required.

• Cash handling using till and electronic payment methods

• To liaise with our nursing staff re specific patient requirements
• To participate in the completion of all necessary records as required.
• Maintain high standards of cleanliness and hygiene control and practices at all times. Follow regular cleaning schedules as per hospice documentation. Ensure the kitchen and all cooking utensils, crockery and cutlery is kept clean, ready to use and is appropriately stored

• To ensure that all washing up duties are carried out immediately.

• Ensure safety of patients and staff by regularly checking equipment is in good working order. Report any faulty equipment to the Chef Manager.

Health and Safety

• Ensure Uniform policy is adhered to at all times

• Be prepared to assist with any routine or unexpected inspections.

• Be aware of and familiar with Hospice H&S policy

General

• To uphold the Hospices vision and values at all times
• Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion.
• Promote awareness of the Hospice, its services and its strategy.
• Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice.
• Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding.
• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

Information Security, Confidentiality, and Records Management:

The role requires adherence to organisational policies concerning information security, data privacy, and confidentiality. The employee is responsible for safeguarding sensitive information, ensuring secure handling and storage of records, and maintaining compliance with applicable data protection regulations. This includes actively participating in Information Governance training, reporting potential security incidents, and managing records in accordance with Tapping Houses Retention Archiving and Destruction of All Hospice Records Policy.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975, and such will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

This job description is not intended to be exhaustive and will be reviewed periodically to ensure that the needs of the service are being met.

Person Specification

Qualifications

Essential

• A good standard of education

Desirable

• NVQ level 2 in catering/food safety (or equivalent)

Experience

Essential

• Experience of working in a commercial kitchen
• Proven ability to prioritise own workload, produce high quality work and meet deadlines
• Experience of following specific procedures
• Ability to follow written and verbal instructions
• Understanding of COSHH, Food Safety and Health & Safety regulations

Desirable

• Experience of baking (cakes/bakes/savouries) in large quantities

Personal Attributes

Essential

• Team player
• Proactive and flexible
• Adaptable to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tapping House

Address

Wheatfields

Hillington

King’s Lynn

Norfolk

PE31 6BH

United Kingdom

Employer's website

https://www.tappinghouse.org.uk/ (Opens in a new tab)