Job description

Job responsibilities

The Administrative Care Coordinator will be a key part of delivering a comprehensive administrative and care coordination service across Taunton Deane West Primary Care Network supporting patients healthcare professionals and practice teams to deliver high quality safe and effective care. The post holder will play an important role in ensuring patients receive timely access to services coordinated support and have a positive experience throughout their healthcare journey.

The role combines core general practice administration with personalised care coordination responsibilities. The post holder will undertake a wide range of administrative duties including Summarising patients records booking appointments managing recall programmes processing referrals and clinical correspondence maintaining accurate patient records and supporting information governance requirements including Subject Access Requests. The post holder will ensure that all patient information is recorded accurately and that administrative processes are completed efficiently and in line with organisational policies and procedures.

Working closely with GPs practice staff , Health and Wellbeing Coaches and wider multidisciplinary teams the Administrative Care Coordinator will support the delivery of personalised care across the PCN.

The post holder will act as a key point of contact for patients carers and healthcare professionals providing clear information guidance and support. They will help patients understand their care options access appropriate services and navigate health social care and voluntary sector provision. Through effective signposting and coordination they will support individuals to access the services most appropriate to their needs.

A key aspect of the role will involve supporting people to become more confident in managing their own health and wellbeing. This will include helping individuals access self management support educational programmes peer support groups community activities and local services that promote independence wellbeing and resilience. The post holder will contribute to a personalised care approach that places patients at the centre of decisions about their health and care.

The Administrative Care Coordinator will support proactive identification of patients who may benefit from additional support interventions or reviews particularly those living with long term conditions frailty cancer complex health needs or those residing in care homes. They will work collaboratively with clinical and non clinical colleagues to ensure patients receive coordinated holistic and person centred care.

The role requires excellent organisational communication and interpersonal skills together with the ability to manage competing priorities and maintain confidentiality at all times. The post holder will be expected to build effective working relationships across practices and partner organisations and contribute positively to the ongoing development of services across the Primary Care Network.

Through effective administration patient engagement and care coordination, the Administrative Care Coordinator will contribute to improving patient outcomes by reducing health inequalities enhancing access to services and ensuring the delivery of high quality integrated care for the local population.

Person Specification

Qualifications

Essential

• 4 GCSEs level 4 and above including English and Maths

Desirable

• Qualified to NVQ level 2 in health and social care.

Experience

Essential

• Essential Experience working with data databases spreadsheets or information systems Experience using EMIS Web or another GP clinical system Excellent attention to detail and Ability to work independently and manage competing priorities Excellent written and verbal communication skills Ability to communicate effectively with clinical and nonclinical colleagues Understanding of confidentiality and information governance Ability to work effectively as part of a multidisciplinary team Ability to communicate appropriately and sensitively with patients Understanding of professional boundaries and the need to escalate clinical concerns

Desirable

• Desirable Experience working within NHS primary care Experience with QOF monitoring and reporting Knowledge of primary care clinical coding Experience in care coordination or patient navigation Experience supporting patients with long-term conditions or complex needs Knowledge of personalised care and support planning Experience working with multidisciplinary teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taunton Deane West Primary Care Network

Address

Lister House Surgery

Croft Way

Wiveliscombe

Somerset

TA4 2BF

United Kingdom

Employer's website

https://tauntondeanewestpcn.gpweb.org.uk/our-primary-care-network (Opens in a new tab)

Job description

Job responsibilities

The Administrative Care Coordinator will provide a comprehensive administrative and care coordination service across Taunton Deane West Primary Care Network supporting patients healthcare professionals and practice teams to deliver high quality safe and effective care. The post holder will play an important role in ensuring patients receive timely access to services coordinated support and a positive experience throughout their healthcare journey.

The role combines core general practice administration with personalised care coordination responsibilities. The post holder will undertake a wide range of administrative duties including Summarising patients records booking appointments managing recall programmes processing referrals and clinical correspondence maintaining accurate patient records and supporting information governance requirements including Subject Access Requests. They will ensure that all patient information is recorded accurately and that administrative processes are completed efficiently and in line with organisational policies and procedures.

Working closely with GPs practice staff Social Prescribing Link Workers Health and Wellbeing Coaches and wider multidisciplinary teams the Administrative Care Coordinator will support the delivery of personalised care across the PCN. They will assist with coordinating patient care ensuring actions arising from multidisciplinary team meetings case management discussions and personalised care planning are completed documented and communicated appropriately.

The post holder will act as a key point of contact for patients carers and healthcare professionals providing clear information guidance and support. They will help patients understand their care options access appropriate services and navigate health social care and voluntary sector provision. Through effective signposting and coordination they will support individuals to access the services most appropriate to their needs.

A key aspect of the role will involve supporting people to become more confident in managing their own health and wellbeing. This will include helping individuals access self management support educational programmes peer support groups community activities and local services that promote independence wellbeing and resilience. The post holder will contribute to a personalised care approach that places patients at the centre of decisions about their health and care.

The Administrative Care Coordinator will support proactive identification of patients who may benefit from additional support interventions or reviews particularly those living with long term conditions frailty cancer complex health needs or those residing in care homes. They will work collaboratively with clinical and non clinical colleagues to ensure patients receive coordinated holistic and person centred care.

The role requires excellent organisational communication and interpersonal skills together with the ability to manage competing priorities and maintain confidentiality at all times. The post holder will be expected to build effective working relationships across practices and partner organisations and contribute positively to the ongoing development of services across the Primary Care Network.

Through effective administration patient engagement and care coordination the Administrative Care Coordinator will contribute to improving patient outcomes reducing health inequalities enhancing access to services and ensuring the delivery of high quality integrated care for the local population.

Person Specification

Qualifications

Essential

• 4 GCSEs level 4 and above including English and Maths

Desirable

• Qualified to NVQ level 2 in health and social care.

Experience

Essential

• Essential Experience working with data databases spreadsheets or information systems Experience using EMIS Web or another GP clinical system Excellent attention to detail and Ability to work independently and manage competing priorities Excellent written and verbal communication skills Ability to communicate effectively with clinical and nonclinical colleagues Understanding of confidentiality and information governance Ability to work effectively as part of a multidisciplinary team Ability to communicate appropriately and sensitively with patients Understanding of professional boundaries and the need to escalate clinical concerns

Desirable

• Desirable Experience working within NHS primary care Experience with QOF monitoring and reporting Knowledge of primary care clinical coding Experience in care coordination or patient navigation Experience supporting patients with long-term conditions or complex needs Knowledge of personalised care and support planning Experience working with multidisciplinary teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taunton Deane West Primary Care Network

Address

Lister House Surgery

Croft Way

Wiveliscombe

Somerset

TA4 2BF

United Kingdom

Employer's website

https://tauntondeanewestpcn.gpweb.org.uk/our-primary-care-network (Opens in a new tab)

Job description

Job responsibilities

The Administrative Care Coordinator will provide a comprehensive administrative and care coordination service across Taunton Deane West Primary Care Network supporting patients healthcare professionals and practice teams to deliver high quality safe and effective care. The post holder will play an important role in ensuring patients receive timely access to services coordinated support and a positive experience throughout their healthcare journey.

The role combines core general practice administration with personalised care coordination responsibilities. The post holder will undertake a wide range of administrative duties including Summarising patients records booking appointments managing recall programmes processing referrals and clinical correspondence maintaining accurate patient records and supporting information governance requirements including Subject Access Requests. They will ensure that all patient information is recorded accurately and that administrative processes are completed efficiently and in line with organisational policies and procedures.

Working closely with GPs practice staff Social Prescribing Link Workers Health and Wellbeing Coaches and wider multidisciplinary teams the Administrative Care Coordinator will support the delivery of personalised care across the PCN. They will assist with coordinating patient care ensuring actions arising from multidisciplinary team meetings case management discussions and personalised care planning are completed documented and communicated appropriately.

The post holder will act as a key point of contact for patients carers and healthcare professionals providing clear information guidance and support. They will help patients understand their care options access appropriate services and navigate health social care and voluntary sector provision. Through effective signposting and coordination they will support individuals to access the services most appropriate to their needs.

A key aspect of the role will involve supporting people to become more confident in managing their own health and wellbeing. This will include helping individuals access self management support educational programmes peer support groups community activities and local services that promote independence wellbeing and resilience. The post holder will contribute to a personalised care approach that places patients at the centre of decisions about their health and care.

The Administrative Care Coordinator will support proactive identification of patients who may benefit from additional support interventions or reviews particularly those living with long term conditions frailty cancer complex health needs or those residing in care homes. They will work collaboratively with clinical and non clinical colleagues to ensure patients receive coordinated holistic and person centred care.

The role requires excellent organisational communication and interpersonal skills together with the ability to manage competing priorities and maintain confidentiality at all times. The post holder will be expected to build effective working relationships across practices and partner organisations and contribute positively to the ongoing development of services across the Primary Care Network.

Through effective administration patient engagement and care coordination the Administrative Care Coordinator will contribute to improving patient outcomes reducing health inequalities enhancing access to services and ensuring the delivery of high quality integrated care for the local population.

Person Specification

Qualifications

Essential

• 4 GCSEs level 4 and above including English and Maths

Desirable

• Qualified to NVQ level 2 in health and social care.

Experience

Essential

• Essential Experience working with data databases spreadsheets or information systems Experience using EMIS Web or another GP clinical system Excellent attention to detail and Ability to work independently and manage competing priorities Excellent written and verbal communication skills Ability to communicate effectively with clinical and nonclinical colleagues Understanding of confidentiality and information governance Ability to work effectively as part of a multidisciplinary team Ability to communicate appropriately and sensitively with patients Understanding of professional boundaries and the need to escalate clinical concerns

Desirable

• Desirable Experience working within NHS primary care Experience with QOF monitoring and reporting Knowledge of primary care clinical coding Experience in care coordination or patient navigation Experience supporting patients with long-term conditions or complex needs Knowledge of personalised care and support planning Experience working with multidisciplinary teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taunton Deane West Primary Care Network

Address

Lister House Surgery

Croft Way

Wiveliscombe

Somerset

TA4 2BF

United Kingdom

Employer's website

https://tauntondeanewestpcn.gpweb.org.uk/our-primary-care-network (Opens in a new tab)

Job description

Job responsibilities

A QOF and Primary Care Performance

• Support Wellington Medical Centre with monitoring and improving QOF performance
• Asist with regular clinical searches and data analysis to identify patients who meet QOF criteria or require clinical review
• Produce accurate practice-level QOF reports dashboards and performance summaries
• Assist with Identify missing incomplete or inaccurate clinical coding that may affect QOF achievement or patient care
• Work with clinicians and administrative staff to improve clinical coding and data recording
• Support QOF planning monitoring validation and year-end preparation
• Maintain an up-to-date understanding of QOF requirements clinical coding and relevant primary care contractual requirements

B Data Analysis Clinical Searches and Population Health

• Extract and analyse data from EMIS Web and other approved data sources
• Undertake clinical searches to identify patients requiring reviews screening monitoring recalls follow-up or proactive intervention
• Use practice data QOF information risk stratification and population health intelligence to identify patient groups with unmet health needs
• Identify trends variations in care health inequalities and opportunities for earlier intervention
• Support proactive management of patients at risk of deterioration hospital admission or loss to follow-up
• Produce accurate reports dashboards and data summaries for clinical and management teams
• Support clinical audits service evaluations and quality improvement projects
• Provide data to support practice planning service development and decision-making
• Monitor the outcomes of interventions and use data to assess their effectiveness
• Ensure that data is accurate appropriately interpreted and presented in a clear and useful format

C Data Quality and Clinical Coding

• Monitor the quality completeness and consistency of patient data
• Identify missing inappropriate or inconsistent clinical coding
• Work with Data quality Manager and administrative teams to improve the accuracy of patient records
• Support the practice in maintaining high-quality consistent and appropriately coded clinical information
• Develop and maintain data quality reports and action plans
• Provide guidance to relevant staff on appropriate data entry and coding where required
• Identify data quality issues that may affect QOF patient safety recalls research or service planning
• Support standardisation of data collection and reporting within the practice

3 Care Coordination Navigation and Personalised Care

The post holder will undertake care coordination responsibilities appropriate to the role and in line with the PCN Care Coordinator ARRS requirements and local PCN arrangements

Patient Identification and Caseload Management

• Use clinical searches QOF data population health information and risk stratification to identify patients who may benefit from proactive care coordination
• Support the management of an appropriate caseload of patients particularly those with long-term conditions multiple health needs frailty complex needs or identified health and social care requirements
• Work with GPs nurses and other members of the multidisciplinary team to identify appropriate patients for care coordination
• Maintain accurate records of patient contacts interventions referrals care plans and outcomes
• Regularly review caseloads and escalate changes in patient needs to the appropriate clinician or MDT member

Care Navigation and Coordination

• Act as a point of contact for identified patients and help them understand and navigate available health social care and community services
• Support patients to access appropriate services including primary care community services secondary care social prescribing voluntary and community organisations and other PCN services
• Make appropriate referrals and coordinate communication between services
• Support patients before and after appointments by helping them understand agreed actions and access appropriate follow-up
• Assist with arranging appointments and other services where appropriate
• Follow up patients to establish whether referrals agreed actions or services have been accessed
• Identify barriers to accessing care and work with patients and relevant professionals to address these where possible
• Escalate clinical safeguarding or other concerns promptly to an appropriate clinician

Personalised Care and Support

• Support personalised care and support planning in collaboration with patients and the wider MDT
• Use personalised conversations to understand what matters to patients including their health wellbeing social circumstances and personal goals
• Encourage patients to participate actively in decisions about their care
• Support patients to identify realistic health and wellbeing goals
• Encourage self-management and access to appropriate health and wellbeing resources
• Signpost or refer patients to social prescribing health and wellbeing coaching and other community support where appropriate
• Promote patient independence choice and involvement in their care
• Support carers and families where appropriate and within the scope of the role
• Contribute to reducing health inequalities by identifying barriers to care and supporting appropriate solutions

4 Multidisciplinary Team Working

• Work as an integral member of the practice and PCN multidisciplinary team
• Contribute relevant patient population health and data intelligence
• Coordinate and follow up actions arising from MDT discussions
• Facilitate communication between patients clinicians practice staff PCN staff community services social care and other organisations
• Work collaboratively with GPs practice nurses clinical pharmacists Social Prescribing Link Workers Health and Wellbeing Coaches and other ARRS roles
• Develop effective working relationships with statutory voluntary community and social care organisations
• Ensure relevant information is communicated appropriately between professionals involved in a patient's care
• Contribute to a coordinated patient-centred approach to care

5 Research and Research Data

• Support approved research studies undertaken through Wellington Medical Centre and the PCN
• Identify potentially eligible patients using approved clinical searches and study criteria
• Support appropriate patient identification and recruitment in accordance with research protocols
• Undertake data searches collection validation and monitoring for approved research projects
• Maintain accurate research databases spreadsheets and study documentation
• Prepare anonymised or appropriately pseudonymised information where authorised and required
• Support patient follow-up for approved research studies where appropriate
• Monitor research recruitment data collection and project progress
• Liaise with authorised research organisations research networks and other relevant stakeholders
• Ensure research data is handled in accordance with study protocols approvals confidentiality requirements and information governance procedures
• Support research findings to inform audit quality improvement and service development where appropriate

6 Audit Quality Improvement and Service Development

• Use data and research findings to identify opportunities for improvement
• Contribute to quality improvement initiatives and evaluation of new services or pathways
• Monitor the effectiveness of interventions and report findings to the Practice Management and clinical teams
• Support the practice in developing evidence-based approaches to improve patient outcomes
• Identify opportunities to improve processes patient access service coordination and data quality
• Contribute to PCN initiatives relating to prevention early intervention and population health

7 Health Inequalities and Population Health

• Use practice data to identify groups experiencing poorer health outcomes or barriers to accessing services
• Support targeted interventions for patients identified through population health management
• Consider health inequalities when undertaking searches and developing patient cohorts
• Identify patients who may benefit from prevention early intervention or proactive care
• Work with the wider PCN and community partners to improve access to appropriate services
• Support initiatives designed to reduce health inequalities and improve health outcomes
• Monitor and report relevant outcomes where appropriate

8 Reporting and Communication

• Translate complex data into clear and practical information for clinical and non-clinical audiences
• Maintain accurate records of searches audits reports patient contacts and actions undertaken
• Assist to provide authorised data requests within agreed timescales
• Communicate effectively with clinicians practice managers administrators PCN staff research teams and external organisations
• Ensure communication with patients is clear respectful and appropriate to their individual needs

9 Information Governance and Confidentiality

• Maintain strict confidentiality when handling patient staff and organisational information
• Comply with UK GDPR the Data Protection Act NHS information governance requirements and relevant practice and PCN policies
• Only access patient-identifiable information where there is a legitimate and authorised reason
• Follow approved procedures for data extraction storage analysis and transfer
• Ensure information is anonymised or pseudonymised where appropriate
• Maintain secure records of patient and practice information
• Report actual or potential information governance breaches promptly
• Complete all mandatory information governance data security and safeguarding training

Person Specification

Experience

Essential

• Essential
• Experience working with data databases spreadsheets or information systems
• Experience using EMIS Web or another GP clinical system
• Strong analytical and numerical skills
• Excellent attention to detail and accuracy
• Good knowledge of Microsoft Excel and data reporting
• Ability to undertake searches and analyse primary care data
• Ability to identify trends discrepancies and data quality issues
• Excellent organisational and time-management skills
• Ability to work independently and manage competing priorities
• Excellent written and verbal communication skills
• Ability to communicate effectively with clinical and nonclinical colleagues
• Understanding of confidentiality and information governance
• Ability to work effectively as part of a multidisciplinary team
• Ability to communicate appropriately and sensitively with patients
• Understanding of professional boundaries and the need to escalate clinical concerns

Desirable

• Desirable
• Experience working within NHS primary care
• Experience with QOF monitoring and reporting
• Knowledge of primary care clinical coding
• Experience undertaking clinical searches and audits
• Experience in care coordination or patient navigation
• Experience supporting patients with long-term conditions or complex needs
• Experience supporting research studies or research data collection
• Knowledge of population health management
• Experience with Power BI dashboards or other data visualisation tools
• Knowledge of personalised care and support planning
• Experience working with multidisciplinary teams
• Understanding of health inequalities and social determinants of health
• Research governance or Good Clinical Practice training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taunton Deane West Primary Care Network

Address

Wellington Medical Centre

Mantle Street

Wellington

Somerset

TA21 8BD

United Kingdom

Employer's website

https://tauntondeanewestpcn.gpweb.org.uk/our-primary-care-network (Opens in a new tab)

Job description

Job responsibilities

The Administrative Care Coordinator will provide a comprehensive administrative and care coordination service across Taunton Deane West Primary Care Network supporting patients healthcare professionals and practice teams to deliver high quality safe and effective care. The post holder will play an important role in ensuring patients receive timely access to services coordinated support and a positive experience throughout their healthcare journey.

The role combines core general practice administration with personalised care coordination responsibilities. The post holder will undertake a wide range of administrative duties including Summarising patients records booking appointments managing recall programmes processing referrals and clinical correspondence maintaining accurate patient records and supporting information governance requirements including Subject Access Requests. They will ensure that all patient information is recorded accurately and that administrative processes are completed efficiently and in line with organisational policies and procedures.

Working closely with GPs practice staff Social Prescribing Link Workers Health and Wellbeing Coaches and wider multidisciplinary teams the Administrative Care Coordinator will support the delivery of personalised care across the PCN. They will assist with coordinating patient care ensuring actions arising from multidisciplinary team meetings case management discussions and personalised care planning are completed documented and communicated appropriately.

The post holder will act as a key point of contact for patients carers and healthcare professionals providing clear information guidance and support. They will help patients understand their care options access appropriate services and navigate health social care and voluntary sector provision. Through effective signposting and coordination they will support individuals to access the services most appropriate to their needs.

A key aspect of the role will involve supporting people to become more confident in managing their own health and wellbeing. This will include helping individuals access self management support educational programmes peer support groups community activities and local services that promote independence wellbeing and resilience. The post holder will contribute to a personalised care approach that places patients at the centre of decisions about their health and care.

The Administrative Care Coordinator will support proactive identification of patients who may benefit from additional support interventions or reviews particularly those living with long term conditions frailty cancer complex health needs or those residing in care homes. They will work collaboratively with clinical and non clinical colleagues to ensure patients receive coordinated holistic and person centred care.

The role requires excellent organisational communication and interpersonal skills together with the ability to manage competing priorities and maintain confidentiality at all times. The post holder will be expected to build effective working relationships across practices and partner organisations and contribute positively to the ongoing development of services across the Primary Care Network.

Through effective administration patient engagement and care coordination the Administrative Care Coordinator will contribute to improving patient outcomes reducing health inequalities enhancing access to services and ensuring the delivery of high quality integrated care for the local population.

Person Specification

Qualifications

Essential

• 4 GCSEs level 4 and above including English and Maths

Desirable

• Qualified to NVQ level 2 in health and social care.

Experience

Essential

• Essential Experience working with data databases spreadsheets or information systems Experience using EMIS Web or another GP clinical system Excellent attention to detail and Ability to work independently and manage competing priorities Excellent written and verbal communication skills Ability to communicate effectively with clinical and nonclinical colleagues Understanding of confidentiality and information governance Ability to work effectively as part of a multidisciplinary team Ability to communicate appropriately and sensitively with patients Understanding of professional boundaries and the need to escalate clinical concerns

Desirable

• Desirable Experience working within NHS primary care Experience with QOF monitoring and reporting Knowledge of primary care clinical coding Experience in care coordination or patient navigation Experience supporting patients with long-term conditions or complex needs Knowledge of personalised care and support planning Experience working with multidisciplinary teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taunton Deane West Primary Care Network

Address

Lister House Surgery

Croft Way

Wiveliscombe

Somerset

TA4 2BF

United Kingdom

Employer's website

https://tauntondeanewestpcn.gpweb.org.uk/our-primary-care-network (Opens in a new tab)