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Taurus Healthcare Limited

Operations Manager - Workforce

Taurus Healthcare Limited View all jobs

North East England

Permanent

Health Worker

GBP 34,522 - 39,010 per year

Posted 28 day(s) ago

Reference: 2322010

Job summary

Hours: Full Time 37.5 hours per week

Location: Office Based Monday to Friday - Nelson House, Hereford, HR4 0DG

Closing Date: 21st September 2026

Interview Date: 29th September 2026

Are you ready to lead Workforce Planning across innovative Clinical Services?

We're looking for an experienced and motivated Operations Manager (Workforce) to join our Clinical Services management team.

This is an exciting opportunity to play a key role in ensuring our urgent, routine and preventative care services have the right workforce in place to deliver safe, effective care across Herefordshire. Working closely with operational leaders, clinicians, HR and finance colleagues, you will oversee workforce planning, recruitment, onboarding, training compliance and staffing coordination across multiple services operating 24 hours a day, 7 days a week.

You will be a confident manager with excellent organisational and communication skills, able to manage competing priorities while building strong relationships with staff and stakeholders.

This role offers the opportunity to influence workforce strategy, support service development and make a significant contribution to the delivery of high quality patient care across our organisation.

Due to current licence limitations, visa sponsorship is not available for this position. Applicants must already hold the right to work in the UK.

We encourage early applications as we reserve the right to close this vacancy early if we receive sufficient applications.

Main duties of the job

Leading workforce planning and coordination across Clinical Services
Managing recruitment activity and supporting candidates throughout the recruitment process
Working closely with HR to support onboarding, inductions and payroll processes
Monitoring workforce capacity and escalating staffing risks where required
Maintaining oversight of mandatory training, appraisal and probation compliance
Supporting service developments and implementation of new workforce initiatives
Providing operational leadership and support to service teams
Producing workforce reports and performance information
Supporting internal and external communications, including stakeholder engagement and social media activity
Participating in the operational on-call rota for weekends and bank holidays

What we're looking for

Strong leadership and people management skills
Excellent organisational and problem-solving abilities
Experience of workforce planning, recruitment or operational management
Confident communicator with strong stakeholder relationship skills
Ability to analyse information and produce meaningful reports
Commitment to improving services and supporting high-quality patient care
Flexible and adaptable approach to working in a fast-paced environment

About us

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 210,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.

Taurus Healthcare offer many employee benefits, such as:

Access to a generous NHS pension scheme with 23.78% employer contribution.
33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff).
Access to an extensive Employee Benefits Programme (Vivup) offering:
24/7 access to counselling services
Salary sacrifice scheme for cars and bikes
Access to a wide range of discounts from national retailers
Access to the Blue Light extensive discount scheme.

Details

Date posted

04 September 2026

Pay scheme

Other

Salary

£34,522.03 to £39,010.35 a year £34,552.03 - £39,010.35 FTE (37.5 hrs per week)

Contract

Permanent

Working pattern

Full-time

Reference number

S0001-26-0070

Job locations

Taurus Healthcare

Nelson House

Whitecross Road

Hereford

Herefordshire

HR4 0DG

United Kingdom

Job description

Job responsibilities

Job Purpose

The Operations Manager Workforce is responsible for providing operational oversight of workforce planning, recruitment, onboarding, training compliance, workforce administration and safe staffing across Clinical Services.

This role works closely with Operational Managers, Service Coordinators, HR, Finance and communications colleagues to ensure administrative and clinical staff are effectively recruited, inducted, supported, trained and deployed to meet service needs across 24/7 services.

The role provides oversight of workforce gaps, supports the coordination of rotas and staffing solutions, maintains compliance with mandatory requirements, and contributes to the continuous improvement of workforce systems and practices.

Key Responsibilities

Escalate workforce gaps through the daily meeting (huddle).
Provide direction to Service Coordinators to support safe staffing levels, and escalate unresolved workforce, operational or emerging risk issues to Senior Service Managers, or Associate Directors in their absence.
Develop effective relationships with Clinical Services teams, GP Practices, HR, Finance and other key stakeholders.
Coordinate workforce administration and respond to workforce support requests, producing reports and workforce data as required.
Lead recruitment activity for Clinical Services vacancies, ensuring processes are timely, compliant and provide a positive candidate experience.
Coordinate onboarding, induction, probation reviews and workforce documentation for new starters.
Maintain oversight of mandatory training, appraisal compliance and workforce records, escalating issues where appropriate.
Support governance and assurance processes through accurate record keeping, reporting and compliance monitoring.
Work collaboratively with communications colleagues to manage social media feedback and support workforce-related communications.
Identify workforce and operational issues, supporting resolution and escalating concerns in line with agreed procedures.
Contribute to the review and improvement of workforce systems, processes and service delivery.
Produce workforce data, activity reports and performance statistics for managers, commissioners and internal governance requirements.
Identify and notify service areas of potential problems and escalate to the Senior Service Managers if they are unable to resolve through the Service Coordinators or if agreed protocols have not resolved the issue.

Leadership and Management

This role supports the day to day running of operations with the wider Operational Manager team including: -
Support operational process and key functions with an in-depth understanding of the relationship between all aspects and interoperability of services.
Contributing to a robust audit schedule to support operational processes, reporting into operational, clinical and performance governance forums as relevant but with specific oversight of Clinician Note Audits and their results to ensure the quality and safety of the clinical workforce.
Ensure teams working in service areas are supported operationally and professionally where appropriate, providing a focal point for the workforce with queries relating to workforce management.
Provide leadership and prioritise workflow and operating systems for the operational administrative team. Ensure systems are in place to record and report on patient and other data, ensuring good information governance and patient confidentiality.
Provide reports monthly and bi-annually in line with clinical governance reporting, quality and safety management and culture, and data analysis of area of responsibility.
To support the project management, planning, roll out and delivery of new services and service specific developments incorporating resource identification for workforce planning.
To ensure that highly effective communication is maintained across teams
Have greater responsibility for workforce coordination whilst ensuring there is an overview and understanding of all services enabling the Operational Management Team to support one another to deliver 24/7 services.
Represent the Associate Director of Clinical Services for reporting to Commissioners, Primary Care Networks and Practice partners where appropriate
The Operational Managers will be supported by the Service Coordinators who will be the first point of contact for escalation for all services.
Work with senior clinicians to ensure that a high standard of care is provided by all services
To escalate clinical risks / incidents to the Director on Call

Personal Development

To attend mandatory training and fire lectures regularly and assist with fire
policy/evacuation procedure when necessary.
To keep up to date with and attend training on revisions to information systems
or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.
To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified

People

To provide operational support to teams delivering clinical services.
To provide operational support to clinical leads.
To ensure all staff that are managed by the Operations Manager are compliant with mandatory training requirements
Develop training plans for members of staff you manage through 1:1s and appraisals
To ensure that staff working irregular hours/shifts are supported and feel part of the team.
To make sure that any health and safety provisions in relation to staff are adhered to.
To make sure staff have the, induction, training, equipment, support and supervision (non clinical) necessary to do their job.
Work with Operations Management team and Associate Director of Clinical Services to collate training plans into annual service training plan
To attend relevant training in relation to managing others (e.g. Attendance at Work Policy etc.) and ensure all HR procedures in relation to staff managed are carried out.
Where performance, conduct, ill health or other HR issues arise with a member of staff, to liaise with HR to ensure appropriate action is taken.

Clinical Governance and Quality Assurance

To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the Data Protection Act.
Maintain the high standards of the service by contributing towards individual, team and service objectives and acting at all times in the best interest of patients.
To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.
To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as
identified within these discussions and as indicated by the requirements of the post.

Quality, safety and service performance

Support a culture of positive improvement and learning from incidents, promoting innovation and collaboration within teams.
Report, manage and investigate operational incidents (within the confines of outlined responsibilities) determining lessons learnt.
Support investigation into complaints and dissemination of any learning or required improvement
Ensure patient feedback mechanisms are effectively utilized and reported across services and that patient/carer/public feedback is shared with team members and is used to direct service improvement.
Work with operational and business intelligence team to collate data and
Contribute to the development of internal procedures that are focused on patient care, quality and safety
Utilise quality improvement techniques to support a quality improvement culture that is grounded in continuous improvement and best practice

Finance

Responsibility for specific service area of workforce and to work with the operational management team to help ensure service rotas are delivered within a budget (as delegated by the Associate Director of Clinical Services)

Information Governance

Taurus Healthcare requires its staff to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.
All Taurus Healthcare staff are bound by a duty of confidentiality and must conduct their duties in line with the NHS Confidentiality Code of Practice, Data Protection Act and Freedom of information Act.
Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.

Job description

Job responsibilities

Job Purpose

The Operations Manager Workforce is responsible for providing operational oversight of workforce planning, recruitment, onboarding, training compliance, workforce administration and safe staffing across Clinical Services.

This role works closely with Operational Managers, Service Coordinators, HR, Finance and communications colleagues to ensure administrative and clinical staff are effectively recruited, inducted, supported, trained and deployed to meet service needs across 24/7 services.

The role provides oversight of workforce gaps, supports the coordination of rotas and staffing solutions, maintains compliance with mandatory requirements, and contributes to the continuous improvement of workforce systems and practices.

Key Responsibilities

Escalate workforce gaps through the daily meeting (huddle).
Provide direction to Service Coordinators to support safe staffing levels, and escalate unresolved workforce, operational or emerging risk issues to Senior Service Managers, or Associate Directors in their absence.
Develop effective relationships with Clinical Services teams, GP Practices, HR, Finance and other key stakeholders.
Coordinate workforce administration and respond to workforce support requests, producing reports and workforce data as required.
Lead recruitment activity for Clinical Services vacancies, ensuring processes are timely, compliant and provide a positive candidate experience.
Coordinate onboarding, induction, probation reviews and workforce documentation for new starters.
Maintain oversight of mandatory training, appraisal compliance and workforce records, escalating issues where appropriate.
Support governance and assurance processes through accurate record keeping, reporting and compliance monitoring.
Work collaboratively with communications colleagues to manage social media feedback and support workforce-related communications.
Identify workforce and operational issues, supporting resolution and escalating concerns in line with agreed procedures.
Contribute to the review and improvement of workforce systems, processes and service delivery.
Produce workforce data, activity reports and performance statistics for managers, commissioners and internal governance requirements.
Identify and notify service areas of potential problems and escalate to the Senior Service Managers if they are unable to resolve through the Service Coordinators or if agreed protocols have not resolved the issue.

Leadership and Management

This role supports the day to day running of operations with the wider Operational Manager team including: -
Support operational process and key functions with an in-depth understanding of the relationship between all aspects and interoperability of services.
Contributing to a robust audit schedule to support operational processes, reporting into operational, clinical and performance governance forums as relevant but with specific oversight of Clinician Note Audits and their results to ensure the quality and safety of the clinical workforce.
Ensure teams working in service areas are supported operationally and professionally where appropriate, providing a focal point for the workforce with queries relating to workforce management.
Provide leadership and prioritise workflow and operating systems for the operational administrative team. Ensure systems are in place to record and report on patient and other data, ensuring good information governance and patient confidentiality.
Provide reports monthly and bi-annually in line with clinical governance reporting, quality and safety management and culture, and data analysis of area of responsibility.
To support the project management, planning, roll out and delivery of new services and service specific developments incorporating resource identification for workforce planning.
To ensure that highly effective communication is maintained across teams
Have greater responsibility for workforce coordination whilst ensuring there is an overview and understanding of all services enabling the Operational Management Team to support one another to deliver 24/7 services.
Represent the Associate Director of Clinical Services for reporting to Commissioners, Primary Care Networks and Practice partners where appropriate
The Operational Managers will be supported by the Service Coordinators who will be the first point of contact for escalation for all services.
Work with senior clinicians to ensure that a high standard of care is provided by all services
To escalate clinical risks / incidents to the Director on Call

Personal Development

To attend mandatory training and fire lectures regularly and assist with fire
policy/evacuation procedure when necessary.
To keep up to date with and attend training on revisions to information systems
or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere to agreed protocols at all times.
To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified

People

To provide operational support to teams delivering clinical services.
To provide operational support to clinical leads.
To ensure all staff that are managed by the Operations Manager are compliant with mandatory training requirements
Develop training plans for members of staff you manage through 1:1s and appraisals
To ensure that staff working irregular hours/shifts are supported and feel part of the team.
To make sure that any health and safety provisions in relation to staff are adhered to.
To make sure staff have the, induction, training, equipment, support and supervision (non clinical) necessary to do their job.
Work with Operations Management team and Associate Director of Clinical Services to collate training plans into annual service training plan
To attend relevant training in relation to managing others (e.g. Attendance at Work Policy etc.) and ensure all HR procedures in relation to staff managed are carried out.
Where performance, conduct, ill health or other HR issues arise with a member of staff, to liaise with HR to ensure appropriate action is taken.

Clinical Governance and Quality Assurance

To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the Data Protection Act.
Maintain the high standards of the service by contributing towards individual, team and service objectives and acting at all times in the best interest of patients.
To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.
To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as
identified within these discussions and as indicated by the requirements of the post.

Quality, safety and service performance

Support a culture of positive improvement and learning from incidents, promoting innovation and collaboration within teams.
Report, manage and investigate operational incidents (within the confines of outlined responsibilities) determining lessons learnt.
Support investigation into complaints and dissemination of any learning or required improvement
Ensure patient feedback mechanisms are effectively utilized and reported across services and that patient/carer/public feedback is shared with team members and is used to direct service improvement.
Work with operational and business intelligence team to collate data and
Contribute to the development of internal procedures that are focused on patient care, quality and safety
Utilise quality improvement techniques to support a quality improvement culture that is grounded in continuous improvement and best practice

Finance

Responsibility for specific service area of workforce and to work with the operational management team to help ensure service rotas are delivered within a budget (as delegated by the Associate Director of Clinical Services)

Information Governance

Taurus Healthcare requires its staff to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.
All Taurus Healthcare staff are bound by a duty of confidentiality and must conduct their duties in line with the NHS Confidentiality Code of Practice, Data Protection Act and Freedom of information Act.
Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.

Person Specification

Skills

Essential

Excellent communication skills
verbal (face to face and by telephone), and written (traditional and electronic)
Good organisational skills
to prioritise a busy workload and delegate appropriately and to manage
Strong interpersonal skills with colleagues, staff, managers and other key stake-holders.
Ability to multi task
Able to use initiative to resolve problems.
An effective and supportive manager of others
Strong IT skills
Experience of using EMIS web
Able to accurately record and report on data
Team work and co-operation to achieve optimal results

Other job requirements

Essential

Compliance with legal and health care regulations and employment law
Leading and Supervising. Takes accountability and exercises leadership, initiates action, gives direction and takes responsibility.
The role requires regular travel between multiple sites across Herefordshire. Applicants must be able to independently meet the travel requirements of the post.

Personal Qualities and Attributes

Essential

Influencing. Gains clear agreement and commitment from others by persuading, convincing and negotiating
Planning and organising plans ahead and works in a systematic and organised way.

Experience

Essential

Previous experience in a healthcare environment and working with health care professionals
Experience of managing or supervising staff
Experience of working with confidential data in line with legislation and good distribution practice.

Desirable

Experience of project planning and implementation
Experience of writing reports
Experience of working in an environment that operates as GDP compliant
Project management experience
Quality improvement experience

Qualifications

Essential

Educated to A level (or equivalent experience)

Desirable

Management or supervisory qualification
Quality improvement trained e.g. QSIR

Person Specification

Skills

Essential

Excellent communication skills
verbal (face to face and by telephone), and written (traditional and electronic)
Good organisational skills
to prioritise a busy workload and delegate appropriately and to manage
Strong interpersonal skills with colleagues, staff, managers and other key stake-holders.
Ability to multi task
Able to use initiative to resolve problems.
An effective and supportive manager of others
Strong IT skills
Experience of using EMIS web
Able to accurately record and report on data
Team work and co-operation to achieve optimal results

Other job requirements

Essential

Compliance with legal and health care regulations and employment law
Leading and Supervising. Takes accountability and exercises leadership, initiates action, gives direction and takes responsibility.
The role requires regular travel between multiple sites across Herefordshire. Applicants must be able to independently meet the travel requirements of the post.

Personal Qualities and Attributes

Essential

Influencing. Gains clear agreement and commitment from others by persuading, convincing and negotiating
Planning and organising plans ahead and works in a systematic and organised way.

Experience

Essential

Previous experience in a healthcare environment and working with health care professionals
Experience of managing or supervising staff
Experience of working with confidential data in line with legislation and good distribution practice.

Desirable

Experience of project planning and implementation
Experience of writing reports
Experience of working in an environment that operates as GDP compliant
Project management experience
Quality improvement experience

Qualifications

Essential

Educated to A level (or equivalent experience)

Desirable

Management or supervisory qualification
Quality improvement trained e.g. QSIR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare

Nelson House

Whitecross Road

Hereford

Herefordshire

HR4 0DG

United Kingdom

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare

Nelson House

Whitecross Road

Hereford

Herefordshire

HR4 0DG

United Kingdom

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Taurus Healthcare Limited

Medical Director

Taurus Healthcare Limited View all jobs

Herefordshire, Worcestershire and Warwickshire, West Midlands

Permanent

GP/General Practitioner

GBP 37 - 150,000 per year

Posted 5 day(s) ago

Reference: S0001-26-0075

Job summary

This is an opportunity to take on a defining clinical leadership role within Taurus Healthcare, helping to shape the future of innovative, high-quality care across Herefordshire.

As a member of the Executive Team, you will provide strategic leadership for clinical services, quality, patient safety and professional standards, ensuring our services remain safe, effective and focused on the needs of patients and communities.

Working closely with the Board, clinical leaders, practices and partners across the health and care system, you will influence the development of new models of care, strengthen clinical governance, support workforce development and help deliver our ambition of providing accessible, compassionate care closer to home.

This role offers a unique opportunity to combine strategic influence with meaningful impact, helping to shape services that improve outcomes for local people while supporting the sustainability and resilience of primary care.

Selection Day: 2 November 2026

Location: Nelson House, Hereford

Hours: Minimum 3 days per week

Please apply early, as this vacancy may close sooner if interest is high.

How to Apply

Please submit:

Your CV
A Supporting Statement (maximum 2 pages) demonstrating how you meet the criteria outlined in the role profile

Applications should be sent to [email protected] or submitted via NHS Jobs.

For queries or alternative application methods, please contact [email protected].

Main duties of the job

As Medical Director, you will provide visible clinical leadership across the organisation, ensuring high standards of quality, patient safety and professional practice.

You will work closely with colleagues and partners to shape strategy, support service improvement and drive the development of innovative models of care that meet the needs of the population we serve.

You will play a key role in strengthening clinical governance, supporting organisational learning, developing the future clinical workforce and fostering a culture where colleagues feel empowered to speak up, learn and continuously improve.

The postholder will also work collaboratively with general practice, system partners and multidisciplinary teams to ensure services are clinically effective, sustainable and responsive to changing healthcare needs.

About us

We are proud to be part of Herefordshire General Practice. We provide the infrastructure, expertise and workforce needed to deliver services at scale while remaining closely connected to the practices and communities we serve.

Our work spans urgent access, preventative care, community-based services, neurodiversity services, clinical education and innovative new approaches that bring care closer to home.

We are an organisation driven by a clear purpose: working together to keep people well. Our values of Accountability, Respect and Compassion, and Collaboration underpin everything we do and shape the way we work with colleagues, patients, practices and partners.

You will join a supportive and ambitious team that values clinical leadership, innovation and continuous improvement. We encourage honest conversations, shared accountability and collaborative working, creating an environment where people are trusted, respected and empowered to make a difference.

In return, you will have the opportunity to work at executive level, influence the future direction of healthcare services across Herefordshire, and contribute to an organisation that is committed to improving outcomes for patients, developing its workforce and strengthening general practice for the future.

Employee Benefits:

Competitive salary
NHS Pension - 23.78% employer contribution.
33 to 38 days annual leave -incl bank holidays.
Vivup benefits: 24/7 counselling, salary sacrifice schemes, retail discounts.

Details

Date posted

28 September 2026

Pay scheme

Other

Salary

£130,000 to £150,000 a year £130,000 to £150,000 FTE (37.5hrs per wk)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

S0001-26-0075

Job locations

Taurus Healthcare

Nelson House

Whitecross Road

Hereford

Herefordshire

HR4 0DG

United Kingdom

Job description

Job responsibilities

A full Role Profile and Candidate Information Pack are attached to this advert

Main Responsibilities include:

Providing executive leadership for clinical services, clinical quality, patient safety and professional standards across Taurus Healthcare.
Acting as the senior clinical adviser to the Board, contributing to organisational strategy, performance, risk management and workforce planning.
Holding executive responsibility for the safe, effective and high-quality delivery of clinical services.
Leading and strengthening clinical governance, quality assurance, audit, risk management and organisational learning.
Driving clinical input into service redesign, pathway development, new models of care and digital transformation.
Providing professional leadership for medical staff and advanced clinical practitioners, including appraisal, revalidation, workforce development and succession planning.
Building strong relationships with practices, commissioners and system partners to support integrated, patient-centred services across Herefordshire.
Supporting a culture of learning, improvement, innovation and collaboration that enables colleagues to deliver their best work.

Areas You Will Lead

Clinical Services & Performance - Providing strategic oversight of clinical service delivery, performance improvement and service transformation.
Quality, Safety & Clinical Governance - Ensuring robust governance arrangements, regulatory compliance, clinical effectiveness and organisational learning.
Medical Leadership & Workforce Development - Leading medical and advanced clinical practitioners through professional development, appraisal, revalidation and workforce planning.
System Partnerships & Service Innovation - Working collaboratively with practices and partners to develop sustainable services and improve outcomes for local communities.
Regulatory Assurance & Professional Standards - Providing oversight of statutory and professional responsibilities, including Registered Manager, Responsible Officer and Caldicott Guardian functions.

Job description

Job responsibilities

A full Role Profile and Candidate Information Pack are attached to this advert

Main Responsibilities include:

Providing executive leadership for clinical services, clinical quality, patient safety and professional standards across Taurus Healthcare.
Acting as the senior clinical adviser to the Board, contributing to organisational strategy, performance, risk management and workforce planning.
Holding executive responsibility for the safe, effective and high-quality delivery of clinical services.
Leading and strengthening clinical governance, quality assurance, audit, risk management and organisational learning.
Driving clinical input into service redesign, pathway development, new models of care and digital transformation.
Providing professional leadership for medical staff and advanced clinical practitioners, including appraisal, revalidation, workforce development and succession planning.
Building strong relationships with practices, commissioners and system partners to support integrated, patient-centred services across Herefordshire.
Supporting a culture of learning, improvement, innovation and collaboration that enables colleagues to deliver their best work.

Areas You Will Lead

Clinical Services & Performance - Providing strategic oversight of clinical service delivery, performance improvement and service transformation.
Quality, Safety & Clinical Governance - Ensuring robust governance arrangements, regulatory compliance, clinical effectiveness and organisational learning.
Medical Leadership & Workforce Development - Leading medical and advanced clinical practitioners through professional development, appraisal, revalidation and workforce planning.
System Partnerships & Service Innovation - Working collaboratively with practices and partners to develop sustainable services and improve outcomes for local communities.
Regulatory Assurance & Professional Standards - Providing oversight of statutory and professional responsibilities, including Registered Manager, Responsible Officer and Caldicott Guardian functions.

Person Specification

Skills and Knowledge

Essential

Strong understanding of general practice, including current challenges, opportunities and emerging trends.
Excellent communication, negotiation and stakeholder management skills.
High levels of professionalism, integrity and ethical leadership.
Ability to engage, motivate and enable others to perform at their best.
Strong financial awareness and commercial acumen

Experience

Essential

Substantial experience of working across primary care and community health services.
Proven experience of leading, inspiring and empowering diverse multidisciplinary teams.
Proven track record of delivering results through others.
Experience of managing budgets and optimising income streams.
Experience influencing and working across organisational boundaries within an integrated health and care system.
Experience building effective partnerships with external stakeholders to achieve strategic objectives.

Qualifications

Essential

Medically qualified and currently registered with the GMC

Desirable

Experience as a GP

Person Specification

Skills and Knowledge

Essential

Strong understanding of general practice, including current challenges, opportunities and emerging trends.
Excellent communication, negotiation and stakeholder management skills.
High levels of professionalism, integrity and ethical leadership.
Ability to engage, motivate and enable others to perform at their best.
Strong financial awareness and commercial acumen

Experience

Essential

Substantial experience of working across primary care and community health services.
Proven experience of leading, inspiring and empowering diverse multidisciplinary teams.
Proven track record of delivering results through others.
Experience of managing budgets and optimising income streams.
Experience influencing and working across organisational boundaries within an integrated health and care system.
Experience building effective partnerships with external stakeholders to achieve strategic objectives.

Qualifications

Essential

Medically qualified and currently registered with the GMC

Desirable

Experience as a GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare

Nelson House

Whitecross Road

Hereford

Herefordshire

HR4 0DG

United Kingdom

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Employer details

Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare

Nelson House

Whitecross Road

Hereford

Herefordshire

HR4 0DG

United Kingdom

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Taurus Healthcare Limited

Administrator and Personal Assistant

Taurus Healthcare Limited View all jobs

Herefordshire, Worcestershire and Warwickshire, West Midlands

Permanent

GP/General Practitioner

GBP 24,506 - 27,848 per year

Posted 12 day(s) ago

Reference: S0001-26-0074

Job summary

This is a re-advertisement. As the role requirements remain unchanged, previous applicants should only reapply if they can demonstrate additional relevant experience or development.

As part of an exciting team who supports education and training for Primary Care teams, this is a varied and pivotal administrative role

NHSE Training Hubs lead on innovative approaches to training and development for Primary Care. We support those on the frontline to be able to deliver safe and caring services for patients. We work across Herefordshire and Worcestershire. Linking with PCNs and practices to offer workforce planning, staff development and training for all staff. We are commissioned by the NHS via NHSE.

The administrator role is varied and rewarding supporting senior management and educators with projects and programs. The role allows creativity and innovation with event arrangements, website involvement, schools events, supporting curriculum planning and data collation. In addition there are the more traditional administrative duties such as minute taking and diary management.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

* This is a fixed term position for maternity cover*

*This position operates on a Hybrid model working at Nelson House, home and training venues across Herefordshire and Worcestershire*

Main duties of the job

We will consider applications from who those who do not have direct primary care experience, if they reflect strongly against the other criterias listed.

Supporting the Senior Management Team and Educators in the Training hub team with administrative functions to include minute taking, responding to email/telephone queries, data collation etc.

Supporting, co-ordinating and arranging a variety of events such as schools and colleges careers days, educational events and award events.

Developing own ideas, either leading, with support or as part of a team.

Giving administrative support to educators with CPD accreditation, course development etc.

Leading on updates to the website, newsletters and other comms.

Support Data collection for a variety of reporting metrics for NHSE/ICB and other commissioning bodies. In particular around workforce metrics.

Ensure the effective deployment of the senior teams time (including diary management, correspondence, arranging meetings and events, assembling agendas and meeting papers and other core tasks).

Liaising with a wide range of internal and external stakeholders.

About us

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.

Taurus Healthcare offer many employee benefits, such as:

Access to a generous NHS pension scheme with 23.78% employer contribution.

33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff).

Access to an extensive Employee Benefits Programme (Vivup) offering:

24/7 access to counselling services

Salary sacrifice scheme for cars and bikes

Access to a wide range of discounts from national retailers

Access to the Blue Light extensive discount scheme.

Due to current licence limitations, visa sponsorship is not available for this position. Applicants must already hold the right to work in the UK.

Details

Date posted

21 September 2026

Pay scheme

Other

Salary

£24,506.79 to £27,848.62 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Part-time, Flexible working

Reference number

S0001-26-0074

Job locations

Taurus Healthcare Ltd

Whitecross Road

Hereford

HR4 0DG

United Kingdom

Job description

Job responsibilities

JOB PURPOSE

Supporting the Senior Management Team and Educators in the Training hub team with administrative functions to include minute taking, training hub telephone queries, data collation etc.

Ensure the effective deployment of the senior teams time (including diary management, correspondence, arranging meetings and events, assembling agendas and meeting papers, minute taking and other core tasks).
Support Data collection for a variety of reporting metrics for HEE, NHSE/I and other commissioning bodies. In particular around workforce metrics.
Supporting, co-ordinating and arranging a variety of events such as schools and colleges careers days, educational events and award events.
Liaising with a wide range of staff both inside and external to the business.

KEY RELATIONSHIPS

Internal

Training Hub staff core team and educators

Business and Project Development Manager

IT team

Business Intelligence team

Finance team

Quality team

Director of Nursing and Quality

Communications team

HR team

External

General Practice

Primary care partners such as PCNs and other federations

ICB

Universities in particular Worcestershire, Wolverhampton and Birmingham City

Training providers

Communications teams in partner organisations

Commissioners at HEE, NHSE/I and other commissioning bodies

Main Responsibilities

The main responsibilities are set out below.

Provide a full range of Personal Assistant and administration duties, including the taking of dictation and minutes, typing of correspondence and preparation and distribution of reports and other documents. To produce accurate work to a high level of presentation whilst working to tight timescales and deadlines.

Following meetings to ensure that any follow-up action is identified, logged and proactively taken forward, prompting colleagues about action needed, as necessary.

Handle sensitive queries in writing, by telephone or in person from colleagues, partner organisations, education providers and commissioners in an effective, sensitive manner as a representative of the Training Hub and Taurus Healthcare, to reflect a positive image. To be aware of sensitivities and reflect and interpret these accordingly wherever appropriate.

Support the senior team with data collation for workforce metrics and project/program data.

Use own initiative to determine what help can be provided to the senior team, to support and assist and act accordingly.

To assist in the production of documents, charts, tables, etc., by use of Microsoft IT Packages, e.g. Word, Excel, PowerPoint and use Outlook to disseminate certain information/documents by Email.

Provide project/program administrative support for senior team.

Provide project/program administrative support for educators as delegated by the senior team.

Support the training hub team members with any other administrative tasks as required such as correspondence, reports and presentations.

Support with planning, co-ordinating and facilitating meetings.

Management of electronic diaries. In particular PA function for the Chief Training hub Officer. Manage the diary in a constructive and supportive way and prepare appointment schedules. Re-schedule appointments in response to changing demands. Arrange conferences and time outs which may include production of draft agendas, arranging speakers and equipment, ensuring any relevant deadlines are factored in.

Carry out research on behalf of the senior team through use of the internet and other media in respect of varying issues.

Use the information technology available to communicate effectively within the organisation and to deliver a high standard of performance within the role. Including the day to day updating of website materials and request to IT support services where required.

Ability to work flexibly providing cover to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately.

To actively participate in any developmental work.

*A full Job Description & Person Specification is attached to this advert*

Job description

Job responsibilities

JOB PURPOSE

Supporting the Senior Management Team and Educators in the Training hub team with administrative functions to include minute taking, training hub telephone queries, data collation etc.

Ensure the effective deployment of the senior teams time (including diary management, correspondence, arranging meetings and events, assembling agendas and meeting papers, minute taking and other core tasks).
Support Data collection for a variety of reporting metrics for HEE, NHSE/I and other commissioning bodies. In particular around workforce metrics.
Supporting, co-ordinating and arranging a variety of events such as schools and colleges careers days, educational events and award events.
Liaising with a wide range of staff both inside and external to the business.

KEY RELATIONSHIPS

Internal

Training Hub staff core team and educators

Business and Project Development Manager

IT team

Business Intelligence team

Finance team

Quality team

Director of Nursing and Quality

Communications team

HR team

External

General Practice

Primary care partners such as PCNs and other federations

ICB

Universities in particular Worcestershire, Wolverhampton and Birmingham City

Training providers

Communications teams in partner organisations

Commissioners at HEE, NHSE/I and other commissioning bodies

Main Responsibilities

The main responsibilities are set out below.

Provide a full range of Personal Assistant and administration duties, including the taking of dictation and minutes, typing of correspondence and preparation and distribution of reports and other documents. To produce accurate work to a high level of presentation whilst working to tight timescales and deadlines.

Following meetings to ensure that any follow-up action is identified, logged and proactively taken forward, prompting colleagues about action needed, as necessary.

Handle sensitive queries in writing, by telephone or in person from colleagues, partner organisations, education providers and commissioners in an effective, sensitive manner as a representative of the Training Hub and Taurus Healthcare, to reflect a positive image. To be aware of sensitivities and reflect and interpret these accordingly wherever appropriate.