Job description

Job responsibilities

• Being a point of contact for advice and guidance to the Carer.
• Collating monitoring information.
• To actively promote the service across South Tees.
• Ensuring all referrals are managed within a timely manner.
• Using the Carers Star with carers to identify strengths and challenges in their caring role and develop support plans.
• To provide emotional support, psychological coping, and self-care techniques for carers to help them manage their own wellbeing.
• To develop peer support and social opportunities for carers ensuring co production.
• To actively promote opportunities for carers such as training and work opportunities, personal budgets, respite breaks etc.
• To provide advice and information around mental health conditions, access to mental health services and available interventions.
• To provide advice and guidance on money or benefit issues and refer on for specialist advice where needed
• To provide information about the right to access a statutory Carers Assessment and support carers to access them.
• Ensure the service outcomes are worked towards and achieved where possible as per service requirement.
• Ensure all records are accurately recorded in compliance with Minds policies and procedures.
• To risk assess and review in accordance with Minds policy and procedure.
• To respond to any safeguarding concerns in a timely manner.
• As part of the wider carers team actively contribute to service development.
• To keep up to date with national and local policies that affect carers and passing on relevant information to carers.
• To represent the service and Teesside Mind at external meetings and events as agreed.
• To work within the policies and procedures of Teesside Mind at all times.
• To take part in support, supervision, training, and development and as required.
• To undertake other tasks commensurate with the position as required.

Person Specification

Knowledge & Experience

Essential

• Experience of working in mental health service/s and/or health and social care setting
• Experience meeting service targets and using outcome measurement tools
• Experience of partnership working
• Experience of assessing and support planning using person-centered approaches
• Experience of recognising when someone needs additional support
• Experience of delivering psychological coping and self-care techniques
• Experience of lone working
• Experience of effectively managing own case load
• Experience of risk management and safeguarding
• Demonstrates knowledge of issues faced by adults caring for another adult struggling with their mental health
• Demonstrates an understanding of how emotional distress and being in mental health crisis might affect individuals
• Knowledge of national policy and legislation in relation to carers issues
• Knowledge of the Voluntary and Community Sector

Desirable

• Worked in a service where agreed targets in place demonstrating measurable outcomes
• Lived experience of a mental health difficulty (self, family)
• Working as a team to help develop a service
• Knowledge of relevant health and social care services within the local area

Personal Qualities

Essential

• Respectful, non-judgmental, and understanding approach to others
• Willingness to seek and use supervision and support
• Willingness to receive and respond to feedback and engage in reflective practice
• Commitment to providing high quality services
• Commitment to Minds values, policies, and procedures
• Commitment to continuing professional development
• Willingness to work flexibly and undertake different tasks as required

Qualifications

Essential

• Level 3 Relevant qualification or time served experience in a similar role

Desirable

• Relevant degree or equivalent in social sciences, health, or education

Skills & Competencies

Essential

• Planning and organisation skills
• Negotiation and problem-solving skills
• Ability to build effective relationships with a wide range of people
• Skilled in active listening and using therapeutic support tools
• Excellent communication and interpersonal skills, verbal and written
• Skilled in administration, IT, and accurate record keeping
• Ability to self-motivate, work on own initiative, and make appropriate decisions
• Ability to work flexibly as part of a team
• Time management skills and a calm approach when working under pressure
• Ability to adhere to professional boundaries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Teesside Mind Ltd

Address

The Mind Centre

92-94 Lothian Road

Middlesbrough

TS4 2QX

United Kingdom

Employer's website

https://www.teessidemind.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Deliver outcome focused interventions to young people in a school setting, who are struggling with low to moderate mental health difficulties, including anxiety, low mood, anger, emotional dysregulation, friendship problems, and exam stress.
• Build strong relations with your schools point of contacts, providing them with regular updates on individuals, whilst remaining within the confines of confidentiality. Providing the school with final reports for each student and keeping in regular contact with them.
• Attend team meetings and contribute where appropriate.
• Be mindful of Teesside Minds Values and demonstrate these in your everyday work.
• Complete safety plans for all individuals we work with and manage any risk on an ongoing basis, in line with Teesside Minds Policies and Procedures. Safety plans cover topics such as self-harm, substance misuse, and harm from others. Escalating cases or making forward referrals, supervised by your line manager, if a young person requires a higher level of intervention.
• Keep a true and accurate record of case notes; to assist in your work with the young person and to allow line managers to understand the interventions you are undertaking with the young person.
• Be responsible for the safeguarding of children (and adults you come across in your work) and always promote their welfare. Make clear and accurate records of safeguarding concerns in line with Teesside Minds policy.
• Attend monthly supervision with your line manager, which will include line management supervision and case supervision. Discuss your achievements, challenges and goals within the supervision, agree actions and respond to these actions to improve competencies and practice.
• Contribute to and assist with monthly peer support sessions with other members of the team, discussing cases, giving examples of interventions you have successfully used and supporting other staff with their challenging cases. Share resources and interventions with other staff members.
• Partake in monthly Continuous Profession Development (CPD), as organised by your line manager, and contribute ideas for more development.

Person Specification

Skills & Competencies

Essential

• Able to develop good therapeutic relationships
• Understanding of and adherence to Safeguarding Policies and Procedures
• Excellent verbal and written communication skills
• Ability to work collaboratively with school pastoral leads and other stakeholders
• Ability to manage own caseload
• Ability to work digital with excellent ICT skills

Desirable

• Ability to use a data management system

Qualifications

Essential

• Health and Social Care qualification Level 3, or extensive experience within CYP mental health (5 years+)

Desirable

• Health and Social Care qualification Level 4

Knowledge & Experience

Essential

• Experience of working with children and young people with mental health or emotional distress
• Experience of working collaboratively with young people to establish and work towards goal-based outcomes
• Experience of working with children and young people in a one-to-one setting
• Experience of delivering mental health interventions
• Experience of record keeping and case management
• Demonstrates an understanding of emotional wellbeing and mental health in children and young people, including the role of resilience
• Understand mental health services in schools (MHST) including referrals and pathways to NHS and social care

Desirable

• Experience of assessing and managing risk
• Experience of working with children and young people in a group setting
• Experience of working within educational settings

Personal Qualities

Essential

• High level of enthusiasm and motivation
• Ability to work within a team and foster good working relationships
• Regard for others and respect for individual rights of autonomy and confidentiality
• Valid Driving License with access to own car, business insurance, and willing to travel to locations throughout Tees Valley

Desirable

• Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Teesside Mind Ltd

Address

The Mind Centre

92-94 Lothian Road

Middlesbrough

TS4 2QX

United Kingdom

Employer's website

https://www.teessidemind.org.uk/ (Opens in a new tab)