Job description

Job responsibilities

Long-Term Conditions

• Contribute to improved health outcomes in long term conditions for the practices.
• Support patients to manage their long-term conditions.
• Carry out clinical medication reviews for patients on multiple medications for long term conditions.
• Review if prescribing is appropriate in line with current guidance, cost-effective and safe; identify unmet need, stop unnecessary/ineffective medicines. Implement own prescribing changes as an independent prescriber.
• Review of pathology results for patients under their care.
• Contribute to achievement of QOF targets to improve health outcomes.
• Make appropriate recommendations to the wider clinical team including senior pharmacists, senior clinical practitioners and GPs.

Clinical Medication Reviews

• Undertake clinical medication reviews with patients
• Produce recommendations for senior clinical practitioner, GP etc. for ongoing prescribing and monitoring recommendations.
• To review medications for new patients, to ensure safe, cost-effective prescribing in line with practice/local prescribing policies.

Care Home Medication Reviews

• Undertake clinical medication review with patients and staff within the care home.
• Work with care home staff to improve safety of medication ordering and administration.

Domiciliary Reviews

• Undertake clinical medication reviews with patients and produce recommendations.
• Attend and refer patients (if needed) to the multidisciplinary team.
• Work with patients to educate about medication safety, storage and ordering within the home.

Risk Stratification

• Identification of patients at high risk of harm from medicines through computerised searches.
• Review all relevant safety alerts (e.g. MHRA) and ensure any action required is undertaken.
• Conduct medication reviews for patients identified as above.

Unplanned Hospital Admissions

• Review the use of medications most commonly associated with unplanned admissions and re-admission through audit and individual patient reviews.
• Put protocol and policies in place to implement changes to reduce the prescribing of these medicines to high-risk patient groups.

Management of common/minor/self-limiting ailments

• Managing caseload of patient with common/minor/self-limiting ailments whilst working within a scope of practice and limits of competence.
• Signposting to the community pharmacy and referring ro GPs and other healthcare professionals where appropriate.

Medicines Support and Information for practice staff and patients (patient facing or telephone)

• Answer medical information queries from GPs, Nurses, practice staff, patients and third-party providers.
• Provide education on medicines related topics to the clinical team.
• Provide advice on suitable alternative medications in the event of a medicine being unavailable.
• Provide education for the clinical team on new medicines.
• Provide specialist knowledge and advice on pharmaceutical matters.
• Provide regular education sessions for the clinicians at the practices to discuss audit results and agree an action plan for improving standards within clinical areas.
• To provide specialist knowledge on medication monitoring and ensure a system for implementation is in place.
• To answer queries from administration staff regarding medication requests where appropriate to save GP time.

Management of medicines at discharge from hospital

• To reconcile medicines following discharge from hospital/ intermediate care; identify and rectify unexplained changes, manage these changes without referral to the GP; perform a clinical medication review; produce a post-discharge medicines care plan including dose titration and booking of follow-up test, and work with patients and community pharmacists to ensure patients receive the medicines they need post discharge.
• Set up and manage systems to ensure continuity of medicines supply to high-risk groups of patients (e.g. those with medicine compliance aids).
• Reconcile medication from clinic appointment correspondence, identifying any unexplained changes and rectifying these by communication with the secondary care provider. Ensure patients are fully aware of any changes and that a plan for monitoring/dose titration is in place.

Signposting

• Ensure that patients are referred to the appropriate health professional and level of care within an appropriate timeframe.

Repeating Prescribing

• Produce and implement repeat prescribing policy within the surgery.
• To re-authorise medication for future repeat prescribing within scope of competence if an independent prescriber.
• Manage medication review dates and ensure that any clinical monitoring or reviews are actioned.
• To ensure the practice repeat prescribing system is safe, efficient and helps minimise waste.

Service Development

• Review NICE and other evidence-based guidance as it is issued, to evaluate any impact on medicines and prescribing.
• Undertake regular clinical audit to support implementation of clinical guidance across the practice.
• To take part in practice clinical meetings when appropriate.
• Encourage cost effective prescribing within the practice, including adherence to local formulary.
• Build good working relationships with local Medicines Management Team members.
• Improve communication about medication-related issues between the practice and both the patient and other care providers

Professional Development

• Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities
• Adhere to organisational policies and procedures including keeping up to date with mandatory training.
• Attend formal clinical supervision sessions for further development, case reviews and dealing with difficult issues.
• Attend annual appraisals
• Participate in the delivery of formal educational programmes.
• Demonstrate an understanding of current educational policies relevant to working areas of practice and keep up to date with relevant clinical practice.

Research and Evaluation

• Critically evaluate and review literature and implement into practice if appropriate.
• Identify where there is a gap in the evidence base to support practice.
• Generate evidence suitable for presentations at practice and local level.

Miscellaneous

• Work as part of the team to seek feedback, continually improve the service and contribute to the business planning.
• Undertake any tasks consistent with the level of the post and the scope of practice, ensuring that work, tasks and results are processed within a timely manner.
• Use effective communication skills to ensure appropriate and detailed information is effectively communicated whether that be a patient, member of the community, member of the multi-disciplinary team or a staff member.

Leadership and Management

• Be the first line manager for the prescribing team.
• Support new starters with induction, training and mentoring.
• Liaise with clinicians, managers and team leads.
• Deal with immediate responses to complaints relating to prescription requests, escalating as appropriate.
• Implement changes as per management instruction.
• Continually assess and evaluate the prescribing systems, recommend changes and improvements to the management team as appropriate.
• Participate in clinical meetings and manage prescribing team meetings.
• Identify team training needs.
• Help the team prioritise workload.

Administration

• Liaise with community pharmacists to ensure efficient and well managed repeat prescribing systems.
• Liaise with other prescribing leads within the PCN and the ICB.
• Liaise with Care Home managers ensuring they have a point of contact if they have any queries.

Policy and Service Development

• Liaise with ICB regarding local prescribing policies.
• Alongside others within the pharmacy and practice team, define and creat protocols and formularies for consultation with ICB medicines managements team.
• Work as prescribing clinical coordinator to ensure success of QOF and CQC inspections.

Minor Ailments Clinics

You will be responsible for conducting formal physical assessments encompassing a range of clinical measures, tailored to meet the diverse needs of patients with various health conditions.

Person Specification

Qualifications

Essential

• Minimum of 2 years post-qualification experience.
• Experience working in general practice.
• Experience in Chronic Disease Management / Long Term Conditions
• Experience of managing and leading a team.
• Be able to assess, evaluate, prescribing systems, recommend changes and improvements to the management team as appropriate.
• Experience in communication with community pharmacies to ensure efficient prescribing.

Desirable

• Understanding NHS strategy in relation to Primary Care
• Experience in liaising with stakeholders and other prescribing leads within the ICB.
• Experience in identifying training needs within the team.
• Be able to handle and respond to complaints within a timely manner.

Experience

Essential

• Ability to maintain a positive working environment
• To delegate appropriate tasks to the appropriate person.
• Act as a positive role-model
• Participate in planning and implementing changes within the surgery.
• Provide prescribing leadership to the practice executive team and help lead on areas including but not limited to QOF and CQC.
• Monitor the safety and effectiveness if your own clinical practice through quality assurance strategies such as the use of audit, supervisor feedback, case review and peer review.
• In depth therapeutic and clinical knowledge and understanding of the principles of evidenced based healthcare.
• Excellent communication, interpersonal, influencing and negotiating skills.
• Be able to plan, manage, monitor, advise and review general medicine optimisation issues in the core areas for Long Term Conditions.
• Be able to make appropriate clinical assessments when prescribing or re-prescribing acute or repeat medications.
• Recognises priorities when problem solving and identifies deviations from the normal patter and is able to refer to seniors or GPs when appropriate
• Able to demonstrate working within competencies, aware of professional boundaries and seeks assistance when appropriate.
• Able to manage, action and report on medical safety alerts from MHRA.
• Able to work under pressure and work within deadlines.
• Demonstrates accountability for developing professional expertise and direct service provision.
• Meets enhanced DBS standards comprising of a clear criminal record, in line with the law on spent convictions.
• Up to date with mandatory training including safeguarding.
• Up to date immunisation status
• Good IT skills
• Work effectively, independently and as part of a team.
• Self-motivated.
• Adaptable.
• Patient, tolerant, fair and compassionate.
• Able to manage conflict in a positive and supportive manner.

Desirable

• Working within community development initiatives.
• Contribute and participate in development of local guidelines, protocols and standards
• Produce timely and informative reports and able to confidently disseminate these within the clinical and management team.
• Able to run reports, audit, interpret and provide an action plan for effective medicines management.
• An appreciation in the leadership and management required within Primary Care and General Practice.
• An appreciation of the nature of primary care prescribing, concepts or rational prescribing and strategies for improving prescribing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sussex Primary Care

Address

The Avenue Surgery

1 The Avenue

Bevendean,

Brighton

BN2 4GF

United Kingdom

Employer's website

http://www.sussexprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

All normal duties and responsibilities associated with a Salaried GP working within primary care as set by the regulatory and standard setting organisations, including but not limited to the points below. In accordance with the practice timetable, as agreed, will undertake a variety of duties including:

• Surgery consultations and emergencies, telephone consultations and queries, triaging, visiting patients at home, checking and authorising repeat prescriptions and dealing with queries, patient test results, patient medical reports and examinations on behalf of the Practice as well as referral letters and other paperwork and correspondence in a timely manner.
• Provide health promotion and advice, signposting patients to appropriate services to maximise their health and social functioning and their ability to self-manage their care.
• Be constantly mindful of the need for the provision of personalised care and population health, including reducing health inequalities and ensure that these are reflected in daily practice.
• Make professional, autonomous decisions in relation to presenting patients, whether self-referred or referred from other health care workers within the organisation or external organisations.
• Assess the health needs of patients with undifferentiated and undiagnosed problems taking appropriate action as necessary.
• Screen patients for disease risk factors and early signs of illness taking appropriate action as necessary.
• Consult with patients and in line with current disease management protocols and care pathways, develop care plans for health related illnesses and share these in line with patient need and good information governance.
• Record clear and contemporaneous consultation notes to agreed standards using IT systems.
• Compile and issue computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible) including EPS.
• Prescribe in accordance with locally agreed or nationally agreed prescribing formulary.
• Work in accordance with all relevant clinical guidelines, pathways and protocols.
• Responsible for tasks delegated to them, appropriate to their level of competence and expected to delegate tasks or responsibilities to other staff, as appropriate.
• In-hours duty doctor sessions; to be agreed.
• All General Practitioners are expected to participate in continuing professional development, annual GP appraisal, Revalidation and appropriate peer supervision and to remain up to date on professional developments as required by their professional body. GPs are actively encouraged to take their study leave entitlement in order to support the development needs identified in their PDP and appraisal. Undertake all requirements to remain on the Medical Performers List.
• Ensure that he/she remains up to date with and implements all relevant good clinical practice guidance (e.g. NICE guidance).
• Work in accordance with all relevant clinical pathways and protocols.
• Active engagement with professional development lead, to promote patient safety and quality of service.
• Participation in a range of clinical governance activities, including clinical audit and such quality improvement activities deemed necessary by either Sussex Primary Care or external accrediting bodies.
• Ensure that the requirements of the Care Quality Commission are reflected in his/her day to day practice and will maintain and develop the practices active management of CQC requirements.

Person Specification

Qualifications

Essential

• 1. A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• 2. Accredited as a member of the Royal College of General Practitioners (MRCGP) or have 5 years experience as a full time GP with a demonstrable commitment to quality practice.
• 3. Currently on a performers list and not suspended from that list or from the medical register
• 4. Enhanced Disclosure & Barring Service check
• 5. Evidence of continued professional development

Experience

Essential

• 1. Commitment to and experience of working as part of a multi-. disciplinary and skill mixed team environment
• 2. Experience of working to achieve standards within the Quality and Outcome Framework (QOF)
• 3. Primary care prevention and screening services
• 4. Self-audit and reflection
• 5. Organised and efficient in record keeping and completion of paperwork
• 6. Time management being able to prioritise work and work under pressure
• 7. Computer literacy
• 8. Adaptability to change

Skills & Knowledge

Essential

• 1. Willingness to share and collaborate across entire primary health team
• 2. Ability to develop and maintain effective working relationships with multidisciplinary and multi-agency teams
• 3. Ability to work flexibly
• 4. Ability to recognize own limitations and act upon them appropriately
• 5. Willingness to learn new skills and to problem solve on a daily basis
• 6. An understanding, acceptance and adherence to the need for strict confidentiality
• 7. Ability to work within the changing structures of the NHS and work to the requirements of other regulatory bodies
• 8. Excellent communicator
• 9. Work in line with practice systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sussex Primary Care

Address

The Avenue Surgery

1 The Avenue

Brighton

BN2 4GF

United Kingdom

Employer's website

http://www.sussexprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Details

Job Title

Patient Navigator with chaperone duties

Hours per week

full time

Reports to

Patient Navigator team leader

Primary Location/ Base

The Avenue Surgery

Job Purpose:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, providing a here to help approach and promoting a can do ethos.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Main Tasks and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice navigation team may include any or all of the items in the following information. Duties may be varied from time to time under the direction of the senior receptionist or practice management, dependant on current and evolving practice workload and staffing levels:

• Have a thorough knowledge of the practice and all policies and protocols relative to the role.
• Ensure that the reception is manned at all times during the practice opening hours.

• Answering general enquires, explaining surgery procedures. Demonstrating up to date awareness of the various range of services the practice/community provides.

• Be able to cover all reception roles, including cover at alternative locations if required.

• Respond to a patient in an emergency
• Advise patients of relevant charges for private ( non-General Medical Services) services, accept payment and issue receipts for same.
• Deal with patient request for registration as per the practice protocol, explaining practice arrangements and formal requirements.

• Process patients through Accrux triage tool action accordingly, whether face 2 face or on the telephone.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Demonstrate familiarity with all appointment systems in operation
• Book appointments ensuring that enough information is recorded for clinician to follow, using the signposting tool on the clinical booking system.
• Monitor and direct patients where necessary to consulting and treatment rooms.
• Draw the Doctors/Nurses attention to any patient who may need immediate attention
• Make the Doctors/Nurses aware of patients with special needs e.g. deaf or blind.
• Support and act as a chaperone for vulnerable patient groups attending appointments, following the practice chaperone policy and safeguarding.

• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Dealing with franking of all mail generated by the practice.

• Maintaining Confidentiality at all times.
• Ensure that the telephone system is operational at beginning and end of each day in accordance to practice protocol
• Have working knowledge of telephone system

• Be fully conversant with the Practice computer system including word and Microsoft outlook.
• Strictly adhere to the practice computer security protocol

• Ensure building security have thorough knowledge of doors/windows/alarms (including opening up procedures, de-activation of alarm system and making all necessary preparations to receive patients.

• Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstruction and clutter.

• Attend training sessions.

NOTE: This job description was accurate at the time of its compilation. However, changes are frequent in general practice and post-holders are expected to be flexible and to agree to reasonable changes from time to time once these have been discussed with the post holder.

Person Specification

Qualifications

Essential

• GCSE grade A - C in English & Maths.
• NVQ level 2 in customer care.

Desirable

• Qualified to NVQ level 3 in customer care

Personal Attributes

Essential

• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priories.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant, articulate and helpful, with an ability to work under pressure.
• Attention to detail.
• An understanding of and adherence to the need for strict confidentiality.
• Ability to project a positive and friendly image to patients and visitors.

Desirable

• Ability to work in a changing environment, ability to adapt to immediate changes when required to do so.

Experience

Essential

• Experience of working in a public reception environment, dealing with the public on a day 2 day basis.
• Telephony and computer experience.
• Personal commitment to training and personal development.

Desirable

• Experience of medical reception work in Primary Care.
• Experience with working with TPP computer system and familiarity with medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Avenue Surgery

Address

14 The Avenue

Warminster

Wiltshire

BA12 9AA

United Kingdom

Employer's website

https://www.avenuesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title

Clinical Practice based Pharmacist

Salary / Grade

Dependent on experience

Hours per week

Full time - 37.5hours pere week

Reports to

Lead Clinical Pharmacist

Primary Location/ Base

The Avenue Surgery

Job Summary

The post holder is a pharmacist, who acts within their professional boundaries, supporting and working alongside the pharmacy team within the practice. In this role they will be supported by the senior GP partner prescribing lead.

The post holder will work as part of a multi-disciplinary team in a patient-facing role. The post holder will take responsibility for areas of chronic disease management within the practice and undertake clinical medication reviews to proactively manage patients with complex polypharmacy.

The post holder will provide primary support to general practice staff with regards to prescription and medication queries. They will help support the repeat prescription system, deal with acute prescription requests, and medicines reconciliation on transfer of care and systems for safer prescribing, providing expertise in clinical medicines advice while address in both public and social care needs of patients in the practice.

The post holder will provide clinical leadership on medicines optimisation and quality improvement and manage some aspects of the quality and outcomes framework and enhanced services.

The post holder will ensure that the practice integrates with community and hospital pharmacy to help utilise skill mix, improve patient outcomes, ensure better access to healthcare and help manage workload. The role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver excellent service within the practice.

The post holder will be supported to develop their role to become a non-medical prescriber.

PRIMARY DUTIES AND AREAS OF RESPONSIBILITY

Patient facing long term condition clinics

See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required.

Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines taking ensuring they get the best use of their medicines, making appropriate recommendations to GPs for medicine improvement including IIF/ QOF requirements.

Patient facing clinical medication review

Undertake clinical medication reviews with patients and produce recommendations for nurses and/or GP on prescribing and monitoring including IIF/ QOF requirements.

Patient facing care home medication

Undertake clinical medication reviews with patients and produce recommendations for the GP on prescribing and monitoring including IIF/QOF requirements.

Work with the care home staff to improve safety of medicines ordering and administration.

Patient facing domiciliary clinical medication review

Undertake clinical medication reviews with patients and produce recommendations for the GP on prescribing and monitoring including IIF/QOF requirements.

Attend and refer patients to multidisciplinary meetings.

Management of common/ minor/self-limiting ailments.

Managing caseload of patients with common/ minor/self-limiting ailments while working within the scope of practice and limits of competence.

Signposting to community pharmacy and referring to GPs or other healthcare professionals where appropriate.

Patient medicines support

Provide patient facing clinics/ telephone support for those with questions, queries or concerns about their medicines in the practice.

Medicine information to practice staff and patients

Answer relevant medicine related enquiries from practice staff, other healthcare teams (community pharmacy).

Suggesting and recommending solutions.

Providing follow up for patients to monitor the effect of any changes.

Unplanned hospital admissions

Review the use of medicines most commonly associated with unplanned hospital admission and readmission through audit and individual patient reviews.

Put in place to reduce the prescribing of these medicines to high risk patient groups.

Management of medicines at discharge from hospital

To reconcile medicines following discharge from hospital, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure the patient receive the medicines they need post discharge.

Set up and manage systems to ensure continuity of medicines supply to high risk groups of patients.

Signposting

Ensure that patients are referred to appropriate healthcare professional for the appropriate level of care within an appropriate period of time.

Repeat prescribing

Produce and implement a practice repeat prescribing policy.

Manage the repeat prescribing reauthorisation process by reviewing patient requests and reviewing medicines reaching review dates and flagging up those needing a review.

Ensure patients have appropriate monitoring tests in place when required.

Risk stratification

Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches.

Service development

Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components.

Information management

Analyse, interpret and present medicines data to highlight issues and risks to support decision making.

Medicines quality improvement

Undertake clinical audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the practice team.

Medicines safety

Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

Implementation of local and national guidelines and formulary recommendations

Monitor practice prescribing against the local health economys RAG list and make recommendations to GP.

Assist practice in seeing and maintaining a practice formulary that is hosted on the practice computer system.

Auditing practices compliance against NICE guidance.

Education and training

Provide education and training to primary healthcare team on therapeutics and medicines optimisation.

CQC

Work with practice team to ensure the practice is compliant with CQC standards where medicines are involved.

Public health

To support public health campaigns.

To provide specialist knowledge on all public health programmes available to practice patients.

HEALTH & SAFETY

• The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
• Comply with Practice health and safety policies by following agreed safe working procedures.
• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Reporting incidents using the organisations Incident Reporting System.

CONFIDENTIALITY

• Maintain confidentiality of information, always acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality.
• Maintain an awareness of the Freedom of Information Act.

EQUALITY AND DIVERSITY

• The post-holder will support, promote, and maintain the Practices Equality & Diversity Policy.
• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

JOB DESCRIPTION AGREEMENT

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Experience

Essential

• * Have experience and an awareness of common acute and long term conditions that are likely to be seen in general practice.
• * Experience at a high level of competency with computers.
• * Experience with working as part of a multi-disciplinary team.

Desirable

• * Has previous experience working within a GP environment.
• * Has working knowledge of TPP Systemone computer system.

Qualifications

Essential

• * Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council.
• * Enroll and complete the CPPE PCPEP pathway.
• * Minimum of 2 years experience as a pharmacist, demonstrating within a practice portfolio.
• * May hold or be willing to work towards an independent prescribing qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Avenue Surgery

Address

14 The Avenue

Warminster

Wiltshire

BA12 9AA

United Kingdom

Employer's website

https://www.avenuesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

SWAGGA PCN

£10,500 - £11,500 per session dependant on experience

4-8 sessions per week (mixture of clinic & home visit)

Initial contract until 31st March 2027

Mileage allowance included

NB. The PCN is not in a position to offer the role to those who need sponsorship

Job Description

SWAGGA PCN

SWAGGA Primary Care Network (PCN) is a dynamic collaboration between fifteen practices across South Liverpool. We have a vision to improve patient care, tackle inequalities and provide outstanding support for our member practices. We plan to make a lasting impact upon the communities we serve and are developing ambitious plans for the future. As a result, we are looking for qualified GPs, to deliver a hybrid model of Hub based face to face clinics and home visits to support our practices. The post-holders main duty will be to conduct face to face appointments within a hub for our practices and home visits to undertake consultations with patients. The home visits will be face to face appointments, visiting patients in their own homes, triaged by the patients practice GP. To comply with ARRS funding criteria, the role will be embedded within the PCNs Core Network Practices and be fully integrated within the multi-disciplinary team delivering healthcare services to patients. It will also have access to other healthcare professionals, electronic live record systems of the PCNs Core Network Practices, as well as access to admin/office support and training and development as appropriate. It will also have access to appropriate clinical supervision and administrative support.

NB. There will be no Care Home or End of Life appointments as part of this role.

Who were looking for?

We are looking for a passionate and dedicated qualified GP to join SWAGGA PCN. This is an exciting opportunity for a GP who has completed their CCT (Certificate of Completion of Training) and is seeking a dynamic and supportive work environment. As an ARRS funded qualified GP, you must not currently be employed in a substantive post within the SWAGGA PCN network, and you will be dedicated to providing high-quality patient care.

Our network of practices.

Our network operates across the SWAGGA neighbourhood which includes

Margaret Thompson Medical Centre

Garston Family Health Centre

Grassendale Medical Centre

The Village Surgery

Mather Avenue Surgery

Netherley Health Centre

Gateacre Medical Centre

Fulwood Green Medical Centre

Woolton House Medical Centre

The Ash Surgery

Gateacre Brow Surgery

The Village Medical Centre

Hunts Cross Health Centre

Speke Neighbourhood Health Centre, Dr Singh

Speke Neighbourhood Health Centre, Dr Thakur

Our adjusted patient population is approximately 100,000 and we work very closely with our community team and other local Healthcare providers. This includes Salaried GP's, Advanced Clinical Practitioners, Clinical Pharmacists, Practice Nurses, Social Prescribers and First Contact Physios.

Essential

Full GMC registration.

Not currently employed in a substantive post within the SWAGGA PCN Network.

For an informal discussion about the role, please contact: Andy Perry (SWAGGA PCN Workforce Manager)

Email: [email protected]

Person Specification

Qualifications

Essential

• Full GMC registration.
• Completed CCT
• Not currently employed in a substantive post within the SWAGGA PCN Network.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SWAGGA PCN Limited

Address

South Liverpool Treatment Centre

32 Church Road

Garston

Merseyside

L19 2LW

United Kingdom

Employer's website

https://www.swaggapcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Clinical Pharmacist delivering health services.

1. Work as part of a multi-disciplinary team in a patient-facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas
2. Be a prescriber, or completing training to become a prescriber, and work with and alongside the general practice team
3. Be responsible for the care management of patients with chronic diseases and undertake clinical medication reviews to proactively manage people with complex polypharmacy, especially the elderly, people in care homes, those with multiple co-morbidities (in particular frailty, COPD and asthma) and people with learning disabilities or autism (through STOMP Stop Over Medication Programme)
4. Provide specialist expertise in the use of medicines whilst helping to address both the public health and social care needs of patients at the organisation and to help in tackling inequalities
5. Provide leadership on person-centred medicines optimisation (including ensuring prescribers in the practice conserve antibiotics in line with local antimicrobial stewardship guidance) and quality improvement, whilst contributing to the Quality and Outcomes Framework and enhanced services
6. Through structured medication reviews, support patients to take their medications to get the best from them, reduce waste and promote self-care
7. Have a leadership role in supporting further integration of general practice with the wider healthcare teams (including community and hospital pharmacy) to help to improve patient outcomes, ensure better access to healthcare and help to manage general practice workload
8. Develop relationships and work closely with other pharmacy professionals across the wider health and social care system
9. Take a central role in the clinical aspects of shared care protocols, clinical research with medicines, liaison with specialist pharmacists (including mental health and reduction of inappropriate antipsychotic use in people with learning difficulties), liaison with community pharmacists, and anticoagulation
10. Be part of a professional clinical network and have access to appropriate clinical supervision. Appropriate clinical supervision means:
11. o Each Clinical Pharmacist must receive a minimum of one supervision session per month by a senior clinical pharmacist
12. o The Senior Clinical Pharmacist must receive a minimum of one supervision session every three months by a GP clinical supervisor
13. o Each Clinical Pharmacist will have access to an assigned GP clinical supervisor for support and development
14. o A ratio of one Senior Clinical Pharmacist to no more than five junior Clinical Pharmacists, with appropriate peer support and supervision in place
15. Act as the point of contact for all medicine related matters, establishing positive working relationships
16. Consult patients within defined levels of competence and independently prescribe acute and repeat medication
17. Receive referrals and directed patients from triage services and other clinicians
18. Receive and resolve medicines queries from patients and other staff
19. Provide medication review services for patients in the practice and during domiciliary visits to the local nursing home
20. Manage a caseload of complex patients
21. Manage a therapeutic drug monitoring system and the recall of patients taking high risk drugs, i.e., anticoagulants, anticonvulsants and DMARDs, etc.
22. Deliver long term condition clinics and home visits, particularly for patients with complicated medication regimes, and prescribe accordingly
23. Provide pharmaceutical consultations to patients with long term conditions as an integral part of the multidisciplinary team
24. Review medications for newly registered patients
25. Improve patient and carer understanding of confidence in and compliance with their medication
26. Maintain accurate clinical records in conjunction with extant legislation
27. Encourage cost-effective prescribing throughout the organisation
28. Implement and embed a robust repeat prescribing system
29. Provide advice and answer medication related queries from patients and staff
30. Organise and oversee the organisations medicines optimisation systems, including the repeat prescribing and medication review systems
31. Improve the quality and effectiveness of prescribing through clinical audit and education, to improve performance against NICE standards and clinical and prescribing guidance.
32. Develop yourself and the role through participation in clinical supervision, training and service redesign activities
33. Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Apply infection-control measures within the practice according to local and national guidelines
34. Provide subject matter expertise on medication monitoring, implementing and embedding a system
35. Support clinicians with the management of patients suffering from drug and alcohol dependencies
36. Actively signpost patients to the correct healthcare professional
37. Manage a caseload of complex patients and potential care institutions and to provide advice for the GP management of more complex patients or areas such as addictive behaviours, severe mental illness or end of life care
38. Review the latest guidance, ensuring the organisation conforms to NICE, CQC etc.
39. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
40. Provide targeted support and proactive reviews for vulnerable, complex patients and those at risk of admission and re-admission to secondary care
41. Handle prescription queries and requests directly
42. Provide proactive leadership on medicines and prescribing systems to the organisation, patients and their carers
43. Support in the delivery of enhanced services and other service requirements on behalf of the organisation
44. Participate in the management of patient complaints when requested to do so, and participate in the identification of any necessary learning brought about through clinical incidents and near-miss events
45. Undertake all mandatory training and induction programmes
46. Contribute to and embrace the spectrum of clinical governance
47. Attend a formal appraisal with your manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
48. Contribute to public health campaigns (e.g., COVID-19 or flu clinics) through advice or direct care
49. Maintain a clean, tidy, effective working area at all times

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Please see attached Job Description & Person Specification

Qualifications

Essential

• Please see attached Job Description & Person Specification

Other requirements/wider responsibilities

Essential

• Please see attached Job Description & Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Priory Medical Centre

Address

Priory Road

Warwick

Warwickshire

CV34 4NA

United Kingdom

Employer's website

https://www.priorymed.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job summary

As a General Medical Practitioner, you will be a vital member of our multidisciplinary team, dedicated to delivering high-quality medical care to our patients. You will operate both autonomously and collaboratively with our healthcare professionals to diagnose, treat, and manage a diverse range of health conditions. Your role will encompass direct patient care, clinical leadership, and active participation in quality improvement initiatives.

The post-holder will manage a caseload and address a wide spectrum of health needs within a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Key responsibilities

• Work independently and in conjunction with other healthcare professionals to assess, diagnose, and treat patients within primary care, initiating direct referrals as appropriate.
• Provide expert professional advice to patients, carers, and colleagues, ensuring the maintenance of clinical excellence.
• Develop new and innovative concepts, models, methods, and practices to enhance primary care services, meeting the evolving needs of the PCN population.
• Deliver comprehensive medical care, managing a diverse caseload and addressing a wide range of health conditions.
• Work closely with a multidisciplinary team to ensure integrated and holistic patient care.
• Participate in quality improvement initiatives and clinical audits to continually enhance patient care and service delivery.

Clinical Responsibilities:

The General Medical Practitioner (GP) works autonomously and is accountable for own professional actions.

• Conducting face-to-face and telemedicine consultations to assess, diagnose, and manage patients health conditions.
• Identifying and treating acute and chronic illnesses, injuries, and other health conditions.
• Providing preventative care services and lifestyle advice to promote overall health and prevent disease.
• Managing long-term conditions like diabetes, hypertension, and asthma, ensuring patients receive ongoing care and monitoring.
• Prescribing medications, reviewing treatment plans, and monitoring patient side effects and effectiveness.
• Referring patients to specialists or other healthcare services when necessary for further diagnosis or treatment.
• Educating patients and their families about health conditions, treatment options, and preventative measures.
• Encouraging healthy lifestyle choices and providing resources to support patients in making positive changes.
• Collaborating with other healthcare professionals, including nurses, pharmacists, and specialists, to ensure comprehensive and coordinated care.
• Maintaining accurate and up-to-date patient records, including medical histories, treatment plans, and progress notes.
• Participating in clinical audits and quality improvement initiatives to enhance patient care and service delivery.
• Conducting home visits for patients who are unable to attend the clinic due to mobility issues or severe illness if cover is not available under the home visiting team.
• Participate in multidisciplinary (MDT) meetings and maintain effective relationships with multi-professional colleagues across services, including community palliative care, district nurses, specialist nurses, mental health, and social care teams.
• Contribute to and oversee clinical developments within Integrated Neighbourhood Team (INT) steering group meetings, working collaboratively with PCN members.
• Identify patients at risk of frailty using clinical indicators (e.g., Rockwood score, dementia diagnosis) and ensure appropriate care planning in partnership with the PCN team.
• Ensure accurate registration of all adults living with frailty or dementia on the eFraCCS frailty register.
• Coordinate and implement care plans aimed at reducing avoidable hospital admissions and unnecessary primary care attendees.
• Promote early advance care planning (ACP) to support patient-centred care and future health needs.
• Support the weekly care home ward rounds, ensuring continuity and quality of care for residents.
• Elicit a patient history appropriate to the clinical situation, which will include, presenting complaint, history of the present illness, past medical history, social history, family history, medications, allergies, review of systems, risk factors and appropriate targeted history.
• Perform a physical examination tailored to the needs of the patients and the demands of the clinical situation.
• Assess and prioritise patients undergoing treatment.
• Demonstrate continual evaluation of the patients and use expertise to recommend adjustments/amendments to treatment plans, in consultation with the patient and members of the multi-professional team.
• Make direct referrals to other members of the health care team.
• Requests bloods and radiological test as appropriate.
• Request and perform diagnostic tests as agreed locally.
• Chase, view and Interpret results and report findings.
• Discuss and agree assessment outcomes with patients, carers, and other health care professionals to enable patients to make an informed decision regarding their treatment.
• Assesses diagnoses and treats patients attending primary health care services with a range of acute, non-acute and chronic medical conditions.
• Assesses diagnoses and treats patients in surgery or own home who require acute medical attention and refer to appropriate agency.
• Refers patients as appropriate to other members of the multi-disciplinary team, secondary care and to other statutory and voluntary organisations.
• Interprets a range of diagnostic tests and routine clinical procedures.
• Makes critical judgements of the highest order to satisfy expectations and demands of the job.
• Works within professional guidelines and codes of conduct.
• Works with all relevant practice policies and procedural guidelines e.g., infection control, chaperoning, risk management etc.
• Contribute to practice targets both local and national within the disease management agenda e.g., QOF/Prescribing Incentive Scheme.
• To actively implement safeguarding protocols for children and vulnerable adults and to know who to refer to and how to escalate concerns about radicalisation.

Delivering a quality service

• Recognise and work within own competence and professional code of conduct as regulated by the GMC.
• Produce accurate, contemporaneous, and complete records of patient consultation, consistent with legislation, policies, and procedures.
• Deliver care according to NSF, NICE guidelines, and evidence-based care.
• Assess effectiveness of care delivery through self and peer review, benchmarking, and formal evaluation.
• Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
• Evaluate patients response to health care provision and the effectiveness of care.
• Support and participate in shared learning across the practice and wider organisation.
• Use a structured framework (e.g., root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents, and near-miss events.
• Assess the impact of policy implementation on care delivery.
• Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance.

Leadership personal and people development

Act as a clinical leader in the delivery of medical services ensuring that the needs of the patient are a priority.

Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model.

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.

Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services.

Critically evaluate and review innovations and developments that are relevant to the area of work.

Enlist support and influence stakeholders and decision-makers to bring about new developments in the provision of services.

Contribute to the development of local guidelines, protocols, and standards.

Undertake mentorship for more junior staff, assessing competence against set standards.

Disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

Assess own learning needs and undertake learning as appropriate.

Provide an educational role to patients, carers, families, and colleagues in an environment that facilitates learning.

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent treatment.

Communicate with and support patients who are receiving bad news.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.

Anticipate barriers to communication and take action to improve communication.

Maintain effective communication within the practice environment and with external stakeholders.

Act as an advocate for patients and colleagues.

Ensure awareness of sources of support/guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Person Specification

Experience

Essential

• Experience of working in a primary care environment.
• Evidence of recent teaching, mentorship, and supervision of staff.
• Advanced skills in listening and information processing, alongside empathetic skills to ascertain, understand and respond to individuals complex needs and concerns.
• Advanced knowledge in managing patients with long term conditions.
• Knowledge of clinical governance, confidentiality, data protection and information governance in primary care.
• A solid understanding and experience of QOF.
• Knowledge of the local and national health policy and wider health economy.
• Experience of compiling protocols and clinical guidelines.

Desirable

• Knowledge of public health issues faced.

Qualifications

Essential

• Medical Degree. Membership of the Royal College of General
• Practitioners or equivalent in training if approved by the Royal College of General Practitioners. Certificate of MRCGP.
• Registered GP with the GMC (included on the GP register).
• Included on GP Performers List.
• Posses the right to work in the UK and practice independently.
• Certificate of satisfactory immune status RE: Hepatitis B and other relevant viruses.
• Current General Practice experience with up-to-date GMC appraisal/revalidation.

Other

Essential

• Physical assessment and clinical examination skills.
• Ability to manage high pressure situations e.g., clinical crisis.
• Excellent communication skills.
• Able to work well with other people and deal with the challenges of ever changing and demanding situations.
• Good working knowledge of SystmOne.
• Evidence of knowledge of research methodology.
• Knowledge of Audit principles and evidence of participation in and completion of audit projects.
• Shows ability to work and lead others across professions.
• Able to manage own time and prioritise work.
• Willingness to work flexibly to deliver clinically effective and cost-effective healthcare.
• Ability to integrate the care of a patient by many and various other clinical staff.
• Membership of appropriate Medical Organisation (MDU, MPS etc.)
• Be able to carry out the duties of this post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Healthcare Alliance

Address

Canvey PCN

Long Road

Canvey Island

Essex

SS8 0JA

United Kingdom

Employer's website

http://www.gphealthcarealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

** Please be aware this advert is open for 2 roles in the practice, and both have differing hours.

Patient Navigator 1

• Monday: 08:00 - 13:00
• Tuesday: 13:00 - 18:30
• Wednesday: 13:00 - 18:30pm
• Wednesday AM - Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Total: 16hrs

Patient Navigator 2

• Monday: 13:00 - 18:30
• Thursday: 13:00 - 18:30
• Thursday AM Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Friday: 13:00 - 18:30
• Total: 16.5hrs

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, answering calls from patients, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential

• Experience of working in Primary Care
• Experience of working in Reception

Desirable

• Experience of EMIS or equivalent clinical system

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheviot Road Surgery

Address

Shirley Avenue Surgery

1 Shirley Avenue

Southampton

Hampshire

SO15 5RP

United Kingdom

Employer's website

https://www.cheviotroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• 6 sessions per week - Monday, Tuesday & Friday
• Permanent contract
• Mix of face-to-face and telephone consultations
• Structured support for new or experienced GPs
• A culture that genuinely prioritises GP wellbeing and sustainability
• Opportunities for development, including PCN roles and future progression
• Participation in practice and team meetings
• Minimal home visits (shared fairly when required)
• Minimal admin
• 15 minute appointments, capped at 24 appointments per day
• No Duty GP sessions

For an informal discussion or to arrange a visit, please contact: Dr Dominique Hogan, GP Partner, [email protected] (CV and covering letter) to: [email protected]

View our website -www.silverdalepractice.nhs.uk

Interviews planned from 5th October onwards but can fit around applicant

Person Specification

Qualifications

Essential

• Degree and GMC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Silverdale Practice

Address

Silverdale Practice

4 Silverdale Road

Burgess Hill

West Sussex

RH15 0EF

United Kingdom

Employer's website

https://www.silverdalepractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

** Please be aware this advert is open for 2 roles in the practice, and both have differing hours.

Patient Navigator 1

• Monday: 08:00 - 13:00
• Tuesday: 13:00 - 18:30
• Wednesday: 13:00 - 18:30pm
• Wednesday AM - Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Total: 16hrs

Patient Navigator 2

• Monday: 13:00 - 18:30
• Thursday: 13:00 - 18:30
• Thursday AM Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Friday: 13:00 - 18:30
• Total: 16.5hrs

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, answering calls from patients, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential

• Experience of working in Primary Care
• Experience of working in Reception

Desirable

• Experience of EMIS or equivalent clinical system

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheviot Road Surgery

Address

Shirley Avenue Surgery

1 Shirley Avenue

Southampton

Hampshire

SO15 5RP

United Kingdom

Employer's website

https://www.cheviotroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Reception Supervisor

Responsible To: Practice Manager

Hours: As agreed

Location: Cheviot Road Surgery

Job Purpose

The Reception Supervisor plays a key role in ensuring the smooth, efficient, and professional running of the reception team at Cheviot Road Surgery. As the first point of contact for many patients, the reception team shapes the patient experience, and the Supervisor is responsible for leading, supporting, and developing the team to deliver high-quality, patient-centred service. The role combines day-to-day operational oversight with hands-on reception duties, ensuring that all front-of-house functions are carried out safely, consistently, and in line with practice policies and NHS standards.

Main Duties and Responsibilities

Leadership & Staff Development

Induct and train all new reception staff to agreed practice standards.

Oversee the completion and maintenance of e-Learning requirements for all reception team members.

Support the annual appraisal process for reception staff, including monitoring progress against objectives and identifying training needs.

Report day-to-day issues within the team or with individual staff members to management in a timely and appropriate manner.

Workforce & Rota Management

Ensure adequate staffing levels across reception, including assisting with the coordination of annual leave, other leave, and sickness cover.

Organise and maintain reception rotas to ensure all essential functions are covered throughout the working day.

Patient Interaction & Issue Resolution

Manage more complex patient enquiries, including informal complaints relating to reception functions, ensuring concerns are handled professionally and in line with practice expectations.

Provide guidance and support to reception staff when dealing with challenging situations or sensitive patient interactions.

Operational Support

Assist management in reviewing, updating, and implementing local processes and protocols to ensure safe, efficient, and compliant reception operations.

Weekly fire alarm testing.

Reception Duties

Alongside supervisory responsibilities, the Reception Supervisor will also undertake general reception duties as required, including:

Handling general telephone enquiries from patients and the wider public.

Booking appointments and home visits in accordance with practice protocols.

Registering new patients and ensuring they receive full and accurate practice information.

Processing requests for EMIS online access, including prescriptions, appointment booking, and records access.

General

This list of duties is not exhaustive and may be subject to change as deemed necessary to meet the needs of the practice. The post holder is expected to work flexibly and collaboratively with the wider team to support the smooth running of the surgery.

Person Specification

Experience

Essential

• Experience working in GP Practice or similar healthcare environment
• Previous experience in a reception, administration or front-of-house role
• Experience supporting or guiding colleagues in day-to-day tasks.
• Experience dealing with patients or the public in a busy and pressured environment

Desirable

• Experience supervising staff and organising rotas
• Experience handling complex enquiries or informal complaints
• Experience contributing to process improvement or protocol development

Personal Qualities

Essential

• Professional approachable and patient-focused.
• Reliable punctual and committed to high standards of service.
• Positive attitude and willingness to support colleagues.
• Provide feedback in a constructive way.
• Ability to work flexibly and adapt to changing practice needs.
• Confidence to escalate issues appropriately and constructively.
• Commitment to continuous learning and improvement.

Qualifications

Essential

• GCSE Grade A to C in English and Maths
• Use of EMIS Web
• Use of Microsoft Office
• Willingness to undertake further training relevant to role

Desirable

• Understanding of NHS Policies i.e. Confidentiality, Information Governance

Employer details

Employer name

Cheviot Road Surgery

Address

Cheviot Road Surgery

1 Cheviot Road

Southampton

SO16 4AH

United Kingdom

Employer's website

https://www.cheviotroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice -Enhanced Clinical Practitioner ECP

1. Scope of Clinical Practice:

The post holder will work autonomously within their scope of practice as an ECP, delivering advanced assessment, diagnosis, and management of patients across the lifespan in a general practice setting.

Main Tasks & Responsibilities

Provide specialised clinical assessment, examination, and management of patients presenting with acute and undifferentiated conditions in line with their enhanced training and scope of practice.

Triage and prioritise patients appropriately, delivering same-day and urgent care services.

Independently assess, diagnose and manage a wide range of minor illness presentations.

Support in the management of chronic and complex conditions which fall with their enhance scope of practice and training.

Identify red flags and escalate or refer patients appropriately to secondary or urgent care services.

Request, interpret, and act on diagnostic investigationse.g., bloods, ECGs, imaging where appropriate.

Prescribe safely as an independent prescriber,if qualified, in line with local and national guidelines.

Provide clinical decision-making in complex and uncertain situations, recognising limitations and seeking senior support where needed.

Deliver patient education, safety-netting, and health promotion advice.

Maintain accurate, contemporaneous, and legally compliant clinical records.

Work collaboratively within the multidisciplinary team, supporting patient flow and demand management.

Undertake risk assessment and management, including safeguarding concerns and deteriorating patients.

Act as a clinical role model for other ECPs staff.

Support supervision and development of junior or newly appointed ECPs.

General Responsibilities

Maintain professional registration and work within scope of practice.

Adhere to organisational policies, confidentiality, and data protection requirements.

Engage in ongoing CPD and revalidation requirements.

Promote equality, diversity, and inclusion in all aspects of the role.

NOTE: This job description was accurate at the time of its compilation. However, changes are frequent in general practice and post-holders are expected to be flexible and to agree to reasonable changes from time to time once these have been discussed with the post holder.

Person Specification

Qualifications

Essential

• Current active registration with NMC or HCPC with no restrictions on practice.
• Undertaken PACR/ diagnostic module

Desirable

• independent prescribing qualification

Experience

Essential

• 2 yrs post- qualification experience ideally with exposure to Primary care/ Urgent treatment centre / minor injuries unit/ ED or Acute care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Avenue Surgery

Address

14 The Avenue

Warminster

Wiltshire

BA12 9AA

United Kingdom

Employer's website

https://www.avenuesurgery.co.uk/ (Opens in a new tab)