Job description

Job responsibilities

Clerical / Administrative Duties

Open mail and distribute as appropriate and follow protocols for insurance reports, disability reports etc.

Processing the requests from subject request forms submitted by the patients

Able to do EMIS tasks and general tasks given by seniors / Manager / Clinicians

Request repeat prescriptions following practice protocol

Scan hospital and clinic letters and results into patients medical records.

Processing documents from workflow and forwarding to appropriate clinician (Training is provided).

Complete new patient registrations.

Assist with record management for deduction of patient records and preparing new patient records for filling / Amalgamations.

Call & Recall patients for chronic disease management , smear tests, vaccinations as required.

Reception Duties

Greeting and receiving patients and visitors in a courteous and helpful manner

Ensure that the reception area is not left unattended at any time

Monitor and maintain the display areas of reception updating information for surgery and other local resources as necessary

Answer the telephone and take messages accurately, passing messages to the appropriate person in a timely manner

Phone hospitals to obtain patients results and follow up appointments.

Deal with routine verbal information, requests from patients and other callers in person and on the telephone

Take the initiative by solving problems or passing them on as appropriate

Book appropriate appointments / triages for patients, either on the telephone or in person, with the doctor and nurse

Keep patients informed of the reason why surgeries are running late when appropriate

Project a positive and professional image of the practice and report any problems as necessary

Handle difficult patients professionally by understanding the practice complaints procedure, explaining this to the patient and passing on the necessary information to the practice manager

Be aware of contacts and relationships with relevant community / local organizations for patients information and provide this information to patients as requested

To be familiar with practice protocols for emergency procedures e.g.: fire, security, clinical and computer, and refer problems on immediately

Receive, check and sign for incoming deliveries for equipment, stationery and vaccines etc.

Receive and deal with specimens from patients promptly, checking details and storing them in fridge ready for collection by courier

Produce posters / Information sheets and laminate, for patients and users of building

General Duties

At the end of your shift, leave the reception area tidy and ready for your colleagues. Pass information regarding unsolved or urgent problems / Queries to your colleagues or seniors

Log out of computers and telephones on reception, back admin office.

Undertaking any other duties as and when necessary

Maintain supplies of stationery available in reception area.

Accept delivery of vaccines as per practice protocol.

Person Specification

Experience

Essential

• Work in a Primary Care environment
• Ability to communicate clearly and effectively in English, both written and verbally.
• Good organizational skills
• Time management skills
• Able to work under pressure
• Working on your own initiative
• IT skills (including word processing and database work)
• Committed to quality and customer satisfaction
• Committed to equal opportunities
• Available to work occasionally on Saturdays
• Team worker

Qualifications

Essential

• Secondary school education
• Evidence of commitment to on-going personal and professional development

Other

Essential

• Commitment to working as part of a multi-disciplinary, multi-agency primary care team
• Openness to explore alternative working practices
• Commitment to own professional development

Desirable

• Knowledge of the demographic characteristics that affect health and health care in the inner-city

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Barkantine Practice

Address

Barkantine Clinic

121 Westferry Road

London

E14 8JH

United Kingdom

Employer's website

https://www.barkantine.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Clerical / Administrative Duties

Open mail and distribute as appropriate and follow protocols for insurance reports, disability reports etc.

Processing the requests from subject request forms submitted by the patients

Able to do EMIS tasks and general tasks given by seniors / Manager / Clinicians

Request repeat prescriptions following practice protocol

Scan hospital and clinic letters and results into patients medical records.

Processing documents from workflow and forwarding to appropriate clinician (Training is provided).

Complete new patient registrations.

Assist with record management for deduction of patient records and preparing new patient records for filling / Amalgamations.

Call & Recall patients for chronic disease management , smear tests, vaccinations as required.

Reception Duties

Greeting and receiving patients and visitors in a courteous and helpful manner

Ensure that the reception area is not left unattended at any time

Monitor and maintain the display areas of reception updating information for surgery and other local resources as necessary

Answer the telephone and take messages accurately, passing messages to the appropriate person in a timely manner

Phone hospitals to obtain patients results and follow up appointments.

Deal with routine verbal information, requests from patients and other callers in person and on the telephone

Take the initiative by solving problems or passing them on as appropriate

Book appropriate appointments / triages for patients, either on the telephone or in person, with the doctor and nurse

Keep patients informed of the reason why surgeries are running late when appropriate

Project a positive and professional image of the practice and report any problems as necessary

Handle difficult patients professionally by understanding the practice complaints procedure, explaining this to the patient and passing on the necessary information to the practice manager

Be aware of contacts and relationships with relevant community / local organizations for patients information and provide this information to patients as requested

To be familiar with practice protocols for emergency procedures e.g.: fire, security, clinical and computer, and refer problems on immediately

Receive, check and sign for incoming deliveries for equipment, stationery and vaccines etc.

Receive and deal with specimens from patients promptly, checking details and storing them in fridge ready for collection by courier

Produce posters / Information sheets and laminate, for patients and users of building

General Duties

At the end of your shift, leave the reception area tidy and ready for your colleagues. Pass information regarding unsolved or urgent problems / Queries to your colleagues or seniors

Log out of computers and telephones on reception, back admin office.

Undertaking any other duties as and when necessary

Maintain supplies of stationery available in reception area.

Accept delivery of vaccines as per practice protocol.

Person Specification

Experience

Essential

• Work in a Primary Care environment
• Ability to communicate clearly and effectively in English, both written and verbally.
• Good organizational skills
• Time management skills
• Able to work under pressure
• Working on your own initiative
• IT skills (including word processing and database work)
• Committed to quality and customer satisfaction
• Committed to equal opportunities
• Available to work occasionally on Saturdays
• Team worker

Qualifications

Essential

• Secondary school education
• Evidence of commitment to on-going personal and professional development

Other

Essential

• Commitment to working as part of a multi-disciplinary, multi-agency primary care team
• Openness to explore alternative working practices
• Commitment to own professional development

Desirable

• Knowledge of the demographic characteristics that affect health and health care in the inner-city

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Barkantine Practice

Address

Barkantine Clinic

121 Westferry Road

London

E14 8JH

United Kingdom

Employer's website

https://www.barkantine.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Role Make a Difference Where It Matters

As Reception Manager, you will lead and develop our Patient Adviser team and take full operational responsibility for the smooth running of reception and patient-facing services.

You will:

• Lead, motivate and performance-manage the reception team

• Manage staffing rotas and ensure safe, efficient service delivery

• Manage appointment systems and clinical session structure

• Ensure workflow, correspondence and daily operational tasks are effectively coordinated

• Act as the central communication link between patients, clinicians and administrative teams

• Drive high standards of professionalism and patient experience

• Monitor attendance, sickness and performance

• Support recruitment, induction and staff development

• Ensure compliance with practice protocols and policies

• Identify and implement service improvements

• Work closely with the Practice Manager and Deputy Practice Manager to support operational strategy

This is a visible leadership role requiring resilience, initiative and a hands-on approach. You will be expected to set standards, role model behaviours and contribute actively to continuous improvement.

Person Specification

Experience

Essential

• Minimum GCSE (AC) in English and Maths (or equivalent),
• Minimum 3 years experience within General Practice,
• Experience supervising or managing staff,
• Strong organisational and time management skills,
• Excellent written and verbal communication skills,
• Ability to work independently and under pressure,
• Strong IT skills,
• Commitment to equality, diversity and patient-centred care,
• Understanding of health inequalities within inner-city populations,
• Ability to triage/signpost appropriately,

Desirable

• Evidence of ongoing professional development,
• Experience supporting service redesign or operational improvements,
• Experience contributing to recruitment and training,

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Barkantine Practice

Address

Barkantine Clinic

121 Westferry Road

London

E14 8JH

United Kingdom

Employer's website

https://www.barkantine.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the post holder There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Support the Lead Nurse in the leadership of the Nursing and HCA team.
• Participate in the administrative and professional responsibilities of the practice including : Representing the Nurse team at Practice, Business and or external meetings, contribute to Nurse staff training and development, ensure Nurse team comply with CQC, NICE, NHSE, national and local guidelines, contribute to cost effective achievement of QOF and enhanced services, promote innovative ideas, be a resource of information, mentorship and support to others, act as a mentor for new staff and students assisting with induction and training.
• Assess, plan, develop, implement, and evaluate treatment plans that promote health and well-being across the practice population and for specific patient groups
• Proactively identify, diagnose, and manage treatment plans for patients at risk developing and or having a long-term condition, including prescribing/deprescribing for that condition (medical and or social) in line with national and local guidance.
• For all areas of clinical practice understand the implications, needs of the patient and signpost appropriately.
• Contribute to practice targets both local and national, e.g. QOF.
• Provide adult and childhood immunisation service. Follow PSD/PGD guidelines, UK immunisation schedule.
• Plan and support leadership team with annual Flu campaign and mass population vaccination programmes.
• Administer prescribed therapies such as contraception injections/vitamin B12/GNHR/Aranesp/Denosumab and other patient specific injections, recognising side effects and contraindications.
• Perform wound management using appropriate (aseptic/clean) technique.
• Have good understanding of the process of wound healing, knowledge of wound management, potential complications, local and national guidance.
• Be proficient at Doppler assessment, knowledge and understanding of the pathophysiology of venous, arterial, and diabetic foot ulcers.
• Recognise signs of wound infection, manage appropriately and interprets results from microbiology sampling.
• To oversee the provision of chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required
• To maintain accurate clinical records in conjunction with extant legislation
• To ensure clinical codes are used effectively by all members of the nursing team
• To ensure the appropriate use of chronic disease registers
• Review medication for therapeutic effectiveness.
• Work with the Lead Nurse and Practice Management team to improve the management of disease within the practice population. Implement clear management plans with patients including appropriate prescribing and referral.
• Work to support compliance and adherence to prescribed treatments by detecting and managing side effects and or adverse reactions.
• Emphasise the importance of prevention and self care.
• Refer patients to other services or agencies as appropriate. Promoting communication between all involved in the patient care.
• To request pathology services and process pathology results as required.
• To implement vaccination programmes for adults and children.
• To support patients in the use of their prescribed medicines or over-the-counter medicines (within own scope of practice).
• To liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.).
• To conduct regular audits, e.g. smear audit, infection control audit.
• Take the lead in Infection Control, conduct audits, review policies and procedures, conduct training for all practice staff
• To delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)

Secondary Responsibilities

In addition to the primary responsibilities, the Deputy Lead Practice Nurse may be requested to:

• Develop and review audit protocols and process for the practice, effectively utilising the audit cycle
• Develop, review and implement nursing protocols in conjunction with the nurse lead partner and practice management.
• Support all members of the nursing team, providing guidance when necessary, conducting appraisals and training needs analyses as required
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning within the practice in order to improve patient care
• Continually review clinical practices, responding to national policies and initiatives where appropriate
• Participate in the review of significant and near-miss events applying a structured approach, i.e., root cause analysis (RCA)
• Lead the planning and implementation of changes within the nursing team, enhancing the provision of services to patients
• Support the practice team with the reviewing and implementation of practice policies and protocols, ensuring conformance to extant legislation

Person Specification

Experience

Essential

• Wound Care/removal or sutures and staples
• Smear taker
• ECGs
• Venepuncture
• New Patient Medicals
• Requesting pathology tests and processing the results, advising patients accordingly
• Understanding the requirement for PGDs and associated policy
• Understanding the importance of evidence based practice
• Ability to record accurate clinical notes
• Chaperone procedure
• Women's health
• Immunisations (routine, childhood and travel)
• Excellent communication skills
• Effective time management
• Team Working
• Good Interpersonal Skills
• Problem Solving and Analytical Skills
• Ability to Follow clinical policy and procedure
• Desirable
• Travel Medicine
• Spirometry
• Board Knowledge of Clinical Governance
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena
• Knowledge of health promotion strategies
• Experience of Audit and able to lead audit programmes
• Experience with clinical risk management

Qualifications

Essential

• Registered Nurse
• Post Graduate Diploma or Degree (Chronic Disease Management)

Desirable

• Nurse prescriber
• Mentor or Teaching Qualification
• Family Planning Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Barkantine Practice

Address

Barkantine Clinic

121 Westferry Road

London

E14 8JH

United Kingdom

Employer's website

https://www.barkantine.nhs.uk (Opens in a new tab)