Job summary

Bradford City 5 Primary Care Network is looking for an experienced and motivated PCN Data Quality Lead to help us improve the quality consistency and use of data across our eight GP practices

This is an exciting opportunity to take a leading role in strengthening how our PCN uses data to support patient care service delivery and improvement

Working closely with practice teams and the PCN management team you will help improve SystmOne data quality coding searches and reporting You will support practices to identify and resolve data quality issues improve appointment and activity data and develop reliable searches and reports that help us understand our populations and target services effectively

The role will be particularly important as primary care develops more proactive and neighbourhood based models of care Accurate data is essential to identifying patients who need support monitoring outcomes and demonstrating the impact of our services

We are looking for someone who combines strong SystmOne and primary care data skills with the ability to work collaboratively with practices explain data clearly and turn findings into practical improvements

This is an opportunity to shape a new PCN role and make a measurable difference across Bradford City 5 PCN.

Main duties of the job

The PCN Data Quality Lead will work across our eight GP practices to improve the accuracy consistency and usefulness of primary care data

A key part of the role will be working with practices to identify data quality issues and turn these into practical improvements You will develop and maintain SystmOne searches reports templates and coding processes and support teams to use these consistently

You will review appointment and activity data including GPAD and help practices identify issues with appointment book configuration slot mapping and recording that may affect the quality of reported data

The role will support the PCN to identify patient cohorts for proactive care long term conditions frailty dementia health inequalities and other agreed priorities ensuring that searches are accurate reproducible and useful to practices

You will produce clear reports and dashboards to help the PCN understand performance activity and population needs and support contractual and quality improvement work

You will work directly with practice managers clinicians administrative teams and the PCN management team providing guidance training and practical support to improve data quality

The postholder will also help establish consistent data quality standards and processes across the PCN and monitor whether improvements are being maintained.

About us

Bradford City 5 Primary Care Network is a collaborative network of eight GP practices working together to improve health outcomes and deliver high quality coordinated care for our diverse communities across inner city Bradford

Our member practices are Avicenna Medical Practice Bevan Healthcare Bradford Moor Practice Dr Hamdani's Practice Moor Park Medical Practice Peel Park Surgery Primrose Surgery and Valley View Surgery

We have a growing multidisciplinary PCN team working alongside our practices to deliver additional services improve access and support more proactive and personalised care

Our communities experience significant health inequalities and we recognise that high quality data is essential to understanding population needs identifying patients who may benefit from additional support and ensuring resources are targeted effectively

We value collaborative working practical problem solving and continuous improvement We want our Data Quality Lead to work closely with practices rather than simply produce reports helping teams understand their data and make sustainable improvements

The successful candidate will be supported by the PCN management team and will have the opportunity to shape and develop this new role establishing consistent data quality processes across our network

This is an excellent opportunity to join a supportive PCN team and make a visible impact across eight practices.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

1 years

Working pattern

Part-time

Reference number

A0721-26-0008

Job locations

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Job description

Job responsibilities

Job purpose

The PCN Data Quality Lead will provide specialist hands-on data quality support across Bradford City 5 Primary Care Network and its eight member practices

The postholder will lead improvements in the accuracy consistency completeness and effective use of primary care data with a particular focus on SystmOne coding searches reporting appointment data and patient identification

The role will work closely with practice managers clinicians administrative teams and the PCN management team to identify data quality issues develop practical solutions and ensure improvements are embedded and maintained

A key purpose of the role is to ensure that the PCN has reliable data to support patient care contractual delivery population health management proactive care health inequalities service planning and developing Neighbourhood working

Data quality and coding

Undertake regular reviews of data quality across PCN practices and identify areas requiring improvement

Work with practices to improve the accuracy consistency and completeness of clinical and administrative coding

Identify variation in coding and recording between practices and support the development of consistent PCN approaches where appropriate

Investigate data quality issues and work with practice teams to understand the cause and implement practical solutions

Develop processes to monitor whether agreed data quality improvements are being maintained

Support practices to improve the quality of information used for patient identification reporting and service delivery

SystmOne searches and reporting

Develop maintain test and document SystmOne searches and reports for agreed PCN and practice priorities

Ensure searches are accurate reproducible and appropriately validated before they are used for operational or reporting purposes

Support practices to use agreed searches reports templates and coding processes consistently

Develop reliable patient searches to support proactive care long-term conditions frailty dementia health inequalities and other agreed PCN priorities

Review existing searches and reports and update or replace them where required

Maintain appropriate documentation so that key searches reports and data processes can be understood and reproduced

GPAD and appointment data

Support practices to improve the quality and accuracy of GP appointment data

Review appointment book configuration slot types mapping and recording processes that may affect GPAD and other reported appointment activity

Work with practice teams to identify incorrect or inconsistent appointment mapping and support corrective action

Monitor appointment data following changes to determine whether improvements have been achieved and sustained

Provide practical guidance to practice teams on accurate and consistent appointment recording

Performance and contractual support

Support the PCN management team and practices with accurate data for PCN DES IIF QOF and other agreed contractual or quality improvement requirements

Develop searches and reports to identify eligible patient cohorts and monitor progress against agreed priorities

Support validation of reported activity where data quality concerns are identified

Highlight data gaps inconsistencies and risks that may affect performance reporting or patient identification

Provide clear information to support planning decision making and improvement work across the PCN

Population health and proactive care

Use primary care data to support identification of patients who may benefit from proactive or targeted support

Support the development of reliable patient cohorts for agreed PCN programmes

Work with PCN teams and practices to improve the quality of data used for population health management and health inequalities work

Support emerging Neighbourhood working by helping ensure that relevant primary care data is accurate consistent and suitable for planning and service delivery

Help the PCN understand variation between practices and identify opportunities for targeted improvement

Reporting and insight

Produce clear regular reports and dashboards for the PCN management team and member practices

Present complex data in a clear and accessible way for clinical and non-clinical colleagues

Identify trends variation gaps and areas requiring further investigation

Provide appropriate interpretation and context alongside reports rather than presenting data without explanation

Work with practices to translate findings into practical actions and monitor the impact of agreed changes

Practice support and training

Build effective working relationships with practice managers clinicians administrative teams and other PCN staff

Provide practical support to practices to resolve identified data quality issues

Deliver appropriate guidance coaching and training on coding searches reporting appointment mapping and agreed data quality processes

Help practice teams understand how the quality of data entered into clinical systems affects patient care reporting performance and service planning

Encourage shared learning and consistent approaches across PCN practices

Work collaboratively and constructively recognising that practices may have different systems processes and levels of data quality maturity

Governance and information handling

Maintain confidentiality and comply with relevant information governance data protection and PCN and practice policies

Access patient information only where necessary and authorised for the responsibilities of the role

Ensure reports containing patient identifiable information are handled securely and only shared with authorised individuals

Use aggregated or anonymised information where appropriate

Maintain clear documentation of important searches reports definitions and data quality processes

Escalate significant data quality information governance or patient safety concerns through appropriate PCN or practice routes

Quality improvement

Take a structured improvement approach to identified data quality problems

Establish appropriate baseline information before significant improvement work where possible

Agree actions responsibilities and timescales with relevant teams

Measure the impact of changes and provide evidence of improvement

Identify recurring issues and develop sustainable solutions rather than relying solely on one-off data cleansing

Share effective approaches and learning across the PCN

Prioritise work according to patient safety contractual requirements operational impact and agreed PCN priorities

Working relationships

The postholder will work closely with the PCN Clinical Director PCN Managers practice managers GPs nurses administrative teams and the wider PCN multidisciplinary workforce

The role may also involve working with relevant external partners where required for agreed PCN data and reporting priorities

The postholder will need to build positive relationships across all eight practices and be able to provide constructive challenge where data quality or recording processes require improvement

Management and accountability

The postholder will be employed by Bradford City 5 PCN Limited and will work across the eight member practices

The postholder will work under the direction of the PCN management team and within agreed PCN governance arrangements

The role requires the ability to manage an agreed workload independently while maintaining regular communication with the PCN management team and practice teams

The postholder will provide regular updates on progress risks issues and measurable improvements

Training and development

Maintain and develop knowledge of SystmOne primary care data quality reporting and relevant contractual requirements

Complete required induction mandatory training and information governance training

Participate in supervision appraisal and continuing professional development

Attend relevant PCN practice and team meetings where required

Keep up to date with changes that affect primary care data recording reporting and patient identification and support practices to understand the implications

General responsibilities

Promote equality diversity and inclusion in all aspects of the role

Work in accordance with Bradford City 5 PCN Limited policies and procedures

Maintain professional standards confidentiality and appropriate conduct at all times

Contribute positively to the development of the PCN and its services

Undertake other reasonable duties consistent with the purpose level and responsibilities of the PCN Data Quality Lead role.

Job description Job responsibilities Job purposeThe PCN Data Quality Lead will provide specialist hands-on data quality support across Bradford City 5 Primary Care Network and its eight member practicesThe postholder will lead improvements in the accuracy consistency completeness and effective use of primary care data with a particular focus on SystmOne coding searches reporting appointment data and patient identificationThe role will work closely with practice managers clinicians administrative teams and the PCN management team to identify data quality issues develop practical solutions and ensure improvements are embedded and maintainedA key purpose of the role is to ensure that the PCN has reliable data to support patient care contractual delivery population health management proactive care health inequalities service planning and developing Neighbourhood workingData quality and codingUndertake regular reviews of data quality across PCN practices and identify areas requiring improvementWork with practices to improve the accuracy consistency and completeness of clinical and administrative codingIdentify variation in coding and recording between practices and support the development of consistent PCN approaches where appropriateInvestigate data quality issues and work with practice teams to understand the cause and implement practical solutionsDevelop processes to monitor whether agreed data quality improvements are being maintainedSupport practices to improve the quality of information used for patient identification reporting and service deliverySystmOne searches and reportingDevelop maintain test and document SystmOne searches and reports for agreed PCN and practice prioritiesEnsure searches are accurate reproducible and appropriately validated before they are used for operational or reporting purposesSupport practices to use agreed searches reports templates and coding processes consistentlyDevelop reliable patient searches to support proactive care long-term conditions frailty dementia health inequalities and other agreed PCN prioritiesReview existing searches and reports and update or replace them where requiredMaintain appropriate documentation so that key searches reports and data processes can be understood and reproducedGPAD and appointment dataSupport practices to improve the quality and accuracy of GP appointment dataReview appointment book configuration slot types mapping and recording processes that may affect GPAD and other reported appointment activityWork with practice teams to identify incorrect or inconsistent appointment mapping and support corrective actionMonitor appointment data following changes to determine whether improvements have been achieved and sustainedProvide practical guidance to practice teams on accurate and consistent appointment recordingPerformance and contractual supportSupport the PCN management team and practices with accurate data for PCN DES IIF QOF and other agreed contractual or quality improvement requirementsDevelop searches and reports to identify eligible patient cohorts and monitor progress against agreed prioritiesSupport validation of reported activity where data quality concerns are identifiedHighlight data gaps inconsistencies and risks that may affect performance reporting or patient identificationProvide clear information to support planning decision making and improvement work across the PCNPopulation health and proactive careUse primary care data to support identification of patients who may benefit from proactive or targeted supportSupport the development of reliable patient cohorts for agreed PCN programmesWork with PCN teams and practices to improve the quality of data used for population health management and health inequalities workSupport emerging Neighbourhood working by helping ensure that relevant primary care data is accurate consistent and suitable for planning and service deliveryHelp the PCN understand variation between practices and identify opportunities for targeted improvementReporting and insightProduce clear regular reports and dashboards for the PCN management team and member practicesPresent complex data in a clear and accessible way for clinical and non-clinical colleaguesIdentify trends variation gaps and areas requiring further investigationProvide appropriate interpretation and context alongside reports rather than presenting data without explanationWork with practices to translate findings into practical actions and monitor the impact of agreed changesPractice support and trainingBuild effective working relationships with practice managers clinicians administrative teams and other PCN staffProvide practical support to practices to resolve identified data quality issuesDeliver appropriate guidance coaching and training on coding searches reporting appointment mapping and agreed data quality processesHelp practice teams understand how the quality of data entered into clinical systems affects patient care reporting performance and service planningEncourage shared learning and consistent approaches across PCN practicesWork collaboratively and constructively recognising that practices may have different systems processes and levels of data quality maturityGovernance and information handlingMaintain confidentiality and comply with relevant information governance data protection and PCN and practice policiesAccess patient information only where necessary and authorised for the responsibilities of the roleEnsure reports containing patient identifiable information are handled securely and only shared with authorised individualsUse aggregated or anonymised information where appropriateMaintain clear documentation of important searches reports definitions and data quality processesEscalate significant data quality information governance or patient safety concerns through appropriate PCN or practice routesQuality improvementTake a structured improvement approach to identified data quality problemsEstablish appropriate baseline information before significant improvement work where possibleAgree actions responsibilities and timescales with relevant teamsMeasure the impact of changes and provide evidence of improvementIdentify recurring issues and develop sustainable solutions rather than relying solely on one-off data cleansingShare effective approaches and learning across the PCNPrioritise work according to patient safety contractual requirements operational impact and agreed PCN prioritiesWorking relationshipsThe postholder will work closely with the PCN Clinical Director PCN Managers practice managers GPs nurses administrative teams and the wider PCN multidisciplinary workforceThe role may also involve working with relevant external partners where required for agreed PCN data and reporting prioritiesThe postholder will need to build positive relationships across all eight practices and be able to provide constructive challenge where data quality or recording processes require improvementManagement and accountabilityThe postholder will be employed by Bradford City 5 PCN Limited and will work across the eight member practicesThe postholder will work under the direction of the PCN management team and within agreed PCN governance arrangementsThe role requires the ability to manage an agreed workload independently while maintaining regular communication with the PCN management team and practice teamsThe postholder will provide regular updates on progress risks issues and measurable improvementsTraining and developmentMaintain and develop knowledge of SystmOne primary care data quality reporting and relevant contractual requirementsComplete required induction mandatory training and information governance trainingParticipate in supervision appraisal and continuing professional developmentAttend relevant PCN practice and team meetings where requiredKeep up to date with changes that affect primary care data recording reporting and patient identification and support practices to understand the implicationsGeneral responsibilitiesPromote equality diversity and inclusion in all aspects of the roleWork in accordance with Bradford City 5 PCN Limited policies and proceduresMaintain professional standards confidentiality and appropriate conduct at all timesContribute positively to the development of the PCN and its servicesUndertake other reasonable duties consistent with the purpose level and responsibilities of the PCN Data Quality Lead role.

Person Specification

Qualifications

Essential

• Relevant degree level qualification or equivalent demonstrable experience in primary care data information management business intelligence health informatics or a related field.
• Evidence of relevant continuing professional development.

Desirable

• Relevant training or qualification in data analysis health informatics quality improvement or primary care systems
• Training or recognised experience in SystmOne reporting searches or data management.

Experience

Essential

• Experience of working with primary care data and clinical information systems
• Strong practical experience of SystmOne including searches reporting coding and data quality work
• Experience of identifying investigating and resolving data quality issues
• Experience of developing and validating searches reports and patient cohorts
• Experience of analysing and presenting data to support service improvement performance monitoring or decision making
• Experience of working with a range of clinical and non-clinical colleagues to implement improvements
• Experience of managing competing priorities and delivering work to agreed deadlines

Desirable

• Experience of working within general practice or a Primary Care Network
• Experience of GP appointment data GPAD appointment book configuration or slot mapping
• Experience of supporting PCN DES IIF QOF or other primary care contractual requirements
• Experience of population health management health inequalities proactive care or identifying targeted patient cohorts
• Experience of developing dashboards or regular performance reporting
• Experience of delivering data quality training guidance or coaching to practice teams

Skills Knowledge and Personal Attributes

Essential

• Strong analytical and problem solving skills with the ability to identify data quality issues and develop practical solutions
• Good knowledge of SystmOne searches reporting coding and data quality principles
• Ability to interpret data identify trends and variation and communicate findings clearly to clinical and non-clinical colleagues
• Strong IT skills including Microsoft Excel and confidence working with data and reporting systems
• Excellent communication and interpersonal skills with the ability to build effective working relationships across multiple GP practices
• Ability to provide constructive challenge and support practice teams to make sustainable improvements
• Ability to work independently organise workload and prioritise competing demands
• Understanding of confidentiality information governance and the appropriate handling of patient identifiable information
• Understanding of how accurate primary care data supports patient care contractual delivery service planning and quality improvement
• Commitment to improving data quality and reducing health inequalities across the PCN.

Desirable

• Knowledge of PCN DES IIF QOF and other primary care contractual requirements
• Knowledge of GPAD and the importance of accurate appointment book configuration and slot mapping
• Understanding of population health management proactive care and the use of data to identify targeted patient cohorts
• Knowledge of health inequalities and the challenges affecting diverse inner city populations
• Experience of supporting colleagues through training coaching or practical guidance
• Understanding of developing Neighbourhood working and the importance of accurate data for integrated service planning.

Person Specification Qualifications Essential Relevant degree level qualification or equivalent demonstrable experience in primary care data information management business intelligence health informatics or a related field. Evidence of relevant continuing professional development. Desirable Relevant training or qualification in data analysis health informatics quality improvement or primary care systems Training or recognised experience in SystmOne reporting searches or data management. Experience Essential Experience of working with primary care data and clinical information systems Strong practical experience of SystmOne including searches reporting coding and data quality work Experience of identifying investigating and resolving data quality issues Experience of developing and validating searches reports and patient cohorts Experience of analysing and presenting data to support service improvement performance monitoring or decision making Experience of working with a range of clinical and non-clinical colleagues to implement improvements Experience of managing competing priorities and delivering work to agreed deadlines Desirable Experience of working within general practice or a Primary Care Network Experience of GP appointment data GPAD appointment book configuration or slot mapping Experience of supporting PCN DES IIF QOF or other primary care contractual requirements Experience of population health management health inequalities proactive care or identifying targeted patient cohorts Experience of developing dashboards or regular performance reporting Experience of delivering data quality training guidance or coaching to practice teams Skills Knowledge and Personal Attributes Essential Strong analytical and problem solving skills with the ability to identify data quality issues and develop practical solutions Good knowledge of SystmOne searches reporting coding and data quality principles Ability to interpret data identify trends and variation and communicate findings clearly to clinical and non-clinical colleagues Strong IT skills including Microsoft Excel and confidence working with data and reporting systems Excellent communication and interpersonal skills with the ability to build effective working relationships across multiple GP practices Ability to provide constructive challenge and support practice teams to make sustainable improvements Ability to work independently organise workload and prioritise competing demands Understanding of confidentiality information governance and the appropriate handling of patient identifiable information Understanding of how accurate primary care data supports patient care contractual delivery service planning and quality improvement Commitment to improving data quality and reducing health inequalities across the PCN. Desirable Knowledge of PCN DES IIF QOF and other primary care contractual requirements Knowledge of GPAD and the importance of accurate appointment book configuration and slot mapping Understanding of population health management proactive care and the use of data to identify targeted patient cohorts Knowledge of health inequalities and the challenges affecting diverse inner city populations Experience of supporting colleagues through training coaching or practical guidance Understanding of developing Neighbourhood working and the importance of accurate data for integrated service planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Job summary

Bradford City 5 Primary Care Network is looking for an enthusiastic, organised and compassionate Care Co-ordinator to join our growing PCN team.

This is an exciting opportunity to make a real difference to patients across our eight GP practices in inner-city Bradford. You will work closely with patients, carers, GP practices and our wider multidisciplinary team to help people navigate health and care services, understand the next steps in their care and access the support they need.

You will support patients with a range of needs, including people living with long-term conditions, frailty or dementia and those who may experience barriers to accessing healthcare. You will manage an agreed caseload, coordinate appointments and referrals, support multidisciplinary team working and make sure agreed actions are followed through.

You will join an established PCN team including Social Prescribing Link Workers, Health and Wellbeing Coaches, Clinical Pharmacists and other healthcare professionals.

We are looking for someone with excellent communication and organisational skills who is passionate about personalised care, reducing health inequalities and improving patients' experience of healthcare.

Main duties of the job

The Care Co-ordinator will work across Bradford City 5 PCN, supporting patients to navigate health, care and community services and ensuring that agreed actions are followed through.

The postholder will manage an agreed caseload of patients and work closely with GP practices and the wider multidisciplinary team. Key duties will include contacting patients and carers, coordinating appointments, referrals and reviews, helping patients prepare for care conversations and addressing practical barriers that may prevent them from accessing support.

The role will support multidisciplinary team (MDT) working by preparing relevant information, recording agreed actions, identifying responsible professionals and tracking actions through to completion.

The Care Co-ordinator will maintain accurate and timely patient records using SystmOne and agreed PCN templates, and will support the PCN to monitor activity and outcomes.

The postholder will work particularly with patients who have complex needs, long-term conditions, frailty or dementia, and people who may experience health inequalities or barriers to accessing services.

This is a non-clinical role. The postholder will work within agreed boundaries and promptly escalate clinical, safeguarding or safety concerns to the appropriate professional.

About us

Bradford City 5 Primary Care Network (PCN) is a collaborative network of eight GP practices working together to improve health outcomes and provide high-quality, coordinated care for our diverse communities across inner-city Bradford.

Our member practices are Avicenna Medical Practice, Bevan Healthcare, Bradford Moor Practice, Dr Hamdani's Practice, Moor Park Medical Practice, Peel Park Surgery, Primrose Surgery and Valley View Surgery.

We have a growing multidisciplinary PCN team which includes Social Prescribing Link Workers, Health and Wellbeing Coaches, Clinical Pharmacists, Mental Health Practitioners, First Contact Physiotherapists and other professionals working alongside our GP practices.

Our communities experience significant health inequalities, and a key priority for our PCN is making services easier to access and ensuring that patients receive the right support at the right time.

We value collaborative working, new ideas and continuous improvement. The successful candidate will be supported by the PCN management team, receive appropriate induction, training and regular supervision, and have the opportunity to help shape and develop the Care Co-ordinator role as our services continue to evolve.

This is an opportunity to join a supportive PCN team and contribute directly to improving patient experience, personalised care and joined-up working across our practices.

Details

Date posted

29 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A0721-26-0007

Job locations

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Job description

Job responsibilities

Job purpose

The PCN Care Co-ordinator will provide practical personalised support to patients whose care involves several professionals or services

The postholder will help patients understand the next steps in their care communicate what matters to them and access the support agreed with their clinical team

The postholder will maintain a defined caseload coordinate appointments and referrals follow multidisciplinary team actions through to an outcome and raise concerns promptly

The Care Co-ordinator will work across Bradford City Five PCN member practices and with the wider PCN multidisciplinary team

Patient care and co-ordination

Use clinician-approved patient lists practice referrals and multidisciplinary team recommendations to identify and engage patients requiring care co-ordination

Contact patients using agreed methods explain the service and identify their priorities communication needs and any barriers to accessing care

Maintain an accurate and current caseload including contact dates next actions responsible professionals review dates and outcomes

Help patients prepare for conversations with GPs nurses pharmacists and other healthcare professionals

Support patients to understand agreed actions and personalised care and support plans ensuring they know who is responsible for each action and what happens next

Arrange and track agreed appointments referrals and reviews and help resolve practical barriers that may prevent patients from accessing care

Follow up missed appointments and contacts in accordance with agreed PCN and practice procedures

Support access to appropriate self-management wellbeing and community services working closely with the PCN Social Prescribing and Health and Wellbeing teams

Supporting priority patient groups

The postholder will support agreed PCN patient cohorts which may include people with long-term conditions and complex needs

This will include supporting patients living with frailty or dementia and their carers to prepare for reviews and ensuring agreed actions are followed up

The Care Co-ordinator may also support patients experiencing repeated urgent-care use recent transitions of care difficulties attending appointments or other barriers to accessing healthcare

The postholder will support agreed screening vaccination and annual-review activity for patients within their caseload where appropriate

Multidisciplinary team working

Support the organisation and co-ordination of relevant patient multidisciplinary team discussions

Ensure appropriate information is available to support multidisciplinary team discussions through approved secure processes

Where possible establish the patient's priorities before their case is discussed

Accurately record agreed actions including the responsible professional and expected completion date

Track outstanding actions and escalate overdue or rejected referrals appropriately

Keep patients appropriately informed about agreed actions and follow-up

Work collaboratively with GPs nurses practice teams Social Prescribing Link Workers Health and Wellbeing Coaches Clinical Pharmacists mental health professionals physiotherapists and relevant community and voluntary-sector services

Record keeping and information governance

Document patient contacts and actions promptly and accurately in SystmOne using agreed PCN and practice templates and codes

Maintain confidentiality and comply with PCN and practice information governance data protection and information-sharing requirements

Use authorised systems and accounts and only access or share information necessary for the role

Verify identity and appropriate carer authority before sharing confidential patient information

Provide appropriate anonymised or aggregated activity and outcome information to support PCN monitoring and service development

Safety safeguarding and role boundaries

This is a non-clinical role

The Care Co-ordinator will not diagnose conditions independently assess clinical urgency prescribe medication interpret test results or make changes to a patient's treatment

Promptly escalate new symptoms deterioration medication concerns or other clinical concerns to an appropriate clinician

Recognise and respond appropriately to safeguarding concerns following local safeguarding procedures

Use urgent or emergency escalation routes where required in accordance with local procedures

Maintain clear factual records of concerns and actions taken

Work within their level of competence and seek advice or supervision whenever a task or situation falls outside their role

Follow relevant health and safety infection prevention equality accessibility incident reporting and lone-working procedures

Working with our communities

The postholder will work respectfully and sensitively with Bradford's diverse communities

They will identify patients' preferred language communication method accessibility requirements and safe contact arrangements

The postholder will use professional interpreting services through agreed routes where required

The Care Co-ordinator will recognise that some patients may experience digital exclusion or other barriers to accessing healthcare and will support appropriate alternative methods of communication and access

Training and development

Complete an appropriate induction programme and all required mandatory training

Undertake or complete the appropriate Care Co-ordination training pathway

Participate in regular supervision appraisal and continuing professional development

Maintain an appropriate learning and development record

Attend relevant PCN practice and multidisciplinary meetings

Identify opportunities to improve patient pathways and reduce barriers to accessing care

Contribute to patient and practice feedback and service improvement

Service development

The postholder will help colleagues understand the Care Co-ordination referral pathway and appropriate use of the service

They will contribute to the development of safe and effective processes for managing referrals caseloads multidisciplinary team actions follow-up and handover arrangements

The role will continue to develop in response to the needs of patients and the PCN

Any additional duties will be reasonable and consistent with the purpose level training and responsibilities of the Care Co-ordinator role

Management and accountability

The postholder will report to the PCN Manager and work within the governance arrangements of Bradford City Five PCN Limited

The postholder will receive named Care Co-ordination supervision and have access to appropriate clinical support and escalation routes

The role will work across the Bradford City Five PCN member practices and agreed community settings

Job description Job responsibilities Job purposeThe PCN Care Co-ordinator will provide practical personalised support to patients whose care involves several professionals or servicesThe postholder will help patients understand the next steps in their care communicate what matters to them and access the support agreed with their clinical teamThe postholder will maintain a defined caseload coordinate appointments and referrals follow multidisciplinary team actions through to an outcome and raise concerns promptlyThe Care Co-ordinator will work across Bradford City Five PCN member practices and with the wider PCN multidisciplinary teamPatient care and co-ordinationUse clinician-approved patient lists practice referrals and multidisciplinary team recommendations to identify and engage patients requiring care co-ordinationContact patients using agreed methods explain the service and identify their priorities communication needs and any barriers to accessing careMaintain an accurate and current caseload including contact dates next actions responsible professionals review dates and outcomesHelp patients prepare for conversations with GPs nurses pharmacists and other healthcare professionalsSupport patients to understand agreed actions and personalised care and support plans ensuring they know who is responsible for each action and what happens nextArrange and track agreed appointments referrals and reviews and help resolve practical barriers that may prevent patients from accessing careFollow up missed appointments and contacts in accordance with agreed PCN and practice proceduresSupport access to appropriate self-management wellbeing and community services working closely with the PCN Social Prescribing and Health and Wellbeing teamsSupporting priority patient groupsThe postholder will support agreed PCN patient cohorts which may include people with long-term conditions and complex needsThis will include supporting patients living with frailty or dementia and their carers to prepare for reviews and ensuring agreed actions are followed upThe Care Co-ordinator may also support patients experiencing repeated urgent-care use recent transitions of care difficulties attending appointments or other barriers to accessing healthcareThe postholder will support agreed screening vaccination and annual-review activity for patients within their caseload where appropriateMultidisciplinary team workingSupport the organisation and co-ordination of relevant patient multidisciplinary team discussionsEnsure appropriate information is available to support multidisciplinary team discussions through approved secure processesWhere possible establish the patient's priorities before their case is discussedAccurately record agreed actions including the responsible professional and expected completion dateTrack outstanding actions and escalate overdue or rejected referrals appropriatelyKeep patients appropriately informed about agreed actions and follow-upWork collaboratively with GPs nurses practice teams Social Prescribing Link Workers Health and Wellbeing Coaches Clinical Pharmacists mental health professionals physiotherapists and relevant community and voluntary-sector servicesRecord keeping and information governanceDocument patient contacts and actions promptly and accurately in SystmOne using agreed PCN and practice templates and codesMaintain confidentiality and comply with PCN and practice information governance data protection and information-sharing requirementsUse authorised systems and accounts and only access or share information necessary for the roleVerify identity and appropriate carer authority before sharing confidential patient informationProvide appropriate anonymised or aggregated activity and outcome information to support PCN monitoring and service developmentSafety safeguarding and role boundariesThis is a non-clinical roleThe Care Co-ordinator will not diagnose conditions independently assess clinical urgency prescribe medication interpret test results or make changes to a patient's treatmentPromptly escalate new symptoms deterioration medication concerns or other clinical concerns to an appropriate clinicianRecognise and respond appropriately to safeguarding concerns following local safeguarding proceduresUse urgent or emergency escalation routes where required in accordance with local proceduresMaintain clear factual records of concerns and actions takenWork within their level of competence and seek advice or supervision whenever a task or situation falls outside their roleFollow relevant health and safety infection prevention equality accessibility incident reporting and lone-working proceduresWorking with our communitiesThe postholder will work respectfully and sensitively with Bradford's diverse communitiesThey will identify patients' preferred language communication method accessibility requirements and safe contact arrangementsThe postholder will use professional interpreting services through agreed routes where requiredThe Care Co-ordinator will recognise that some patients may experience digital exclusion or other barriers to accessing healthcare and will support appropriate alternative methods of communication and accessTraining and developmentComplete an appropriate induction programme and all required mandatory trainingUndertake or complete the appropriate Care Co-ordination training pathwayParticipate in regular supervision appraisal and continuing professional developmentMaintain an appropriate learning and development recordAttend relevant PCN practice and multidisciplinary meetingsIdentify opportunities to improve patient pathways and reduce barriers to accessing careContribute to patient and practice feedback and service improvementService developmentThe postholder will help colleagues understand the Care Co-ordination referral pathway and appropriate use of the serviceThey will contribute to the development of safe and effective processes for managing referrals caseloads multidisciplinary team actions follow-up and handover arrangementsThe role will continue to develop in response to the needs of patients and the PCNAny additional duties will be reasonable and consistent with the purpose level training and responsibilities of the Care Co-ordinator roleManagement and accountabilityThe postholder will report to the PCN Manager and work within the governance arrangements of Bradford City Five PCN LimitedThe postholder will receive named Care Co-ordination supervision and have access to appropriate clinical support and escalation routesThe role will work across the Bradford City Five PCN member practices and agreed community settings

Person Specification

Qualifications

Essential

• Relevant Level Three qualification or equivalent skills and experience
• Willingness and ability to undertake and complete the appropriate Care Co-ordination training pathway.
• Experience of supporting patients service users or carers within healthcare social care or a community setting
• Experience of coordinating appointments referrals or multi-step work and following actions through to completion
• Experience of maintaining accurate records and managing confidential or sensitive information
• Experience of organising and prioritising a workload and working with different professionals or services

Desirable

• Experience of working within general practice a Primary Care Network or the NHS
• Experience of using SystmOne or another electronic patient record or case management system
• Experience of supporting people with frailty dementia long-term conditions or inclusion health needs
• Experience of supporting multidisciplinary team working personalised care plans or service improvement

Person Specification Qualifications Essential Relevant Level Three qualification or equivalent skills and experience Willingness and ability to undertake and complete the appropriate Care Co-ordination training pathway. Experience of supporting patients service users or carers within healthcare social care or a community setting Experience of coordinating appointments referrals or multi-step work and following actions through to completion Experience of maintaining accurate records and managing confidential or sensitive information Experience of organising and prioritising a workload and working with different professionals or services Desirable Experience of working within general practice a Primary Care Network or the NHS Experience of using SystmOne or another electronic patient record or case management system Experience of supporting people with frailty dementia long-term conditions or inclusion health needs Experience of supporting multidisciplinary team working personalised care plans or service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)

Job summary

We need a reliable, motivated, hard working and flexible individual to join our friendly busy team. Must have SystmOne experience withgood computer and communication skills.

To work 25.5 hours per week To commence as soon as possible.

FLEXIBILITY IS ESSENTIAL TO THIS ROLE.

Main duties of the job

Greeting and directing patients and visitors on arrival.

Signposting patients to the most appropriate healthcare professional.

Registering new patients.

Booking appointments.

Using photocopier, telephone, email and clinical system.

Respond to the needs of clinicians during surgery.

Respond to requests from Management.

Preparing consultation rooms, prior to and after surgery.

General housekeeping (e.g. keeping waiting and office areas clean and tidy).

Action tasks on SystmOne

Provide clerical assistance to support the delivery of patient services, e.g. post, data input and scanning.

About us

We are a kind hearted team that care. Providing an excellent quality of service to patients and care providers.

We work well together ina friendly, happy environment. Offering advancement and training where required

Candidates will work comfortably under pressure while multi tasking in a fast paced environment. Job responsibilities to include but not limited to, answering all incoming call in a professional courteous manner. Perform all dutieswhilstmaintaining confidentiality of all doctors, staff & information.