Job description

Job responsibilities

Primary Responsibilities

Patient facing Clinical Medication Review

- Undertake clinical medication reviews with patients within the practice, care homes and/or domiciliary visit to proactively manage polypharmacy and produce recommendations for senior clinical pharmacist, nurses and/or GP on prescribing and monitoring.

Patient facing Long-term condition clinics

- See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. Respiratory, Cardiovascular and Diabetes).

- Clinics are done face to face, via telephone, home visits and in the future, possibly video consultations.

- The post holder will undertake clinics for patients or develop one to one relationships in order to de-prescribe where necessary or offer clinical leadership on medicines optimisation and quality improvement.

- Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicine adherence ensuring they get the best use of their medicines (i.e. medicines optimisation). Make appropriate recommendations to GPs for medicine improvement.

Patient facing Care Home and Domiciliary Clinical Medication Reviews

- Undertake clinical medication reviews with patients and produce recommendations for clinicians on prescribing and monitoring. Work with care home staff to improve safety of medicines ordering and administration.

Management of common/minor/self-limiting ailments

- Managing caseload of patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence.

- Signposting to community pharmacy and referring to GPs or other healthcare professionals where appropriate

Medicines support

- Provide patient facing clinics and a telephone helpline for those with questions, queries and concerns about their medicines in the practice

Medicine information to practice staff and patients

- Answers relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines.

- Suggesting and recommending solutions.

- Providing follow up for patients to monitor the effect of any changes

- Telephone medicines support

- Provide a telephone help line for patients with questions, queries and concerns about their medicines.

Helping tackle the issue of unplanned hospital admissions

- Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.

- Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.

Management of medicines at discharge from hospital

- To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

- Set up and manage systems to ensure continuity of medicines supply to high risk groups of patients (e.g. those with medicine compliance aids or those in Care Homes).

Signposting

- Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Repeat prescribing

- Produce and implement a repeat prescribing policy within each PCN practice. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review.

- Ensure patients have appropriate monitoring tests in place when required

Risk stratification

- Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches. This might include risks that are patient related, medicine related, or both.

Service development

- Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets)

Medicines quality improvement

- Undertake clinical audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the relevant practice team.

Medicines safety

- Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

- Auditing practices compliance against NICE technology assessment guidance.

Education and Training

- Provide education and training to primary healthcare team on therapeutics and medicines optimisation.

Care Quality Commission

- Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved.

Collaborative Working Relationships:

- Participates in the Primary Care Network Multidisciplinary Team

- Liaises with CCG colleagues including CCG pharmacists on prescribing related matters to ensure consistency of patient care and benefit in surgeries

- Foster and maintain strong links with all services across the PCN and neighbouring networks.

- Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships

- Recognises the roles of other colleagues within the organisation and their role to patient care

- Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs)

- Can recognise personal limitations and refer to more appropriate colleague(s) when necessary

- Demonstrates ability to integrate general practice with community and hospital pharmacy teams

- Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:

• Patients and their representatives
• GP, nurses and other practice staff
• Other healthcare professionals including social prescribers, first contact physiotherapists, physicians associates and paramedics
• Community pharmacists and support staff
• Other members of the medicines management (MM) team including pharmacists, technicians and dieticians
• Locality/GP prescribing lead
• Community nurses and other allied health professionals
• Hospital staff with responsibilities for prescribing and medicines optimization
• Community nurses and other allied health professionals

Professional Development:

- Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities

- Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved

- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

- Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present

- Review yearly progress and develop clear plans to achieve results within priorities set by others

- Participate in the delivery of formal education programmes

- Demonstrate an understanding of current educational policies relevant to working areas of practice and keep up to date with relevant clinical practice

Knowledge, Skills and Experience Required

- Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council

- Minimum of 2 years experience as a pharmacist

- Have experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice

- Working towards or holding an independent prescribing qualification (not mandatory)

- Recognises priorities when problem-solving and identifies deviations from normal pattern and can refer to seniors or GPs when appropriate

- Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct

Education, Training and Development

- Understands and demonstrates the characteristics of a role model to members in the team and/or service

- Demonstrates self-development through continuous professional development activity

- Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice

- Ensures appropriate clinical supervision is in place to support development

- Willing to enrol on CPPE pathway training programme for primary care

Leadership

- Demonstrate understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace.

- Demonstrate understanding of, and contributes to, the workplace vision

- Demonstrates ability to improve quality within limitations of service

- Reviews yearly progress and develops clear plans to achieve results within priorities set by others.

- Demonstrate ability to motivate self to achieve goals

- Promotes diversity and equality in people management techniques and leads by example.

Special Working Conditions

- The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Desirable

• Masters degree in Pharmacy (MPharm) (or equivalent)
• Mandatory registration with General Pharmaceutical Council (GPhC)
• Specialist knowledge acquired through postgraduate diploma level or equivalent training/experience.
• Independent prescriber or working towards/intent of gaining an independent prescribing qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

Training Coordination and Administration

• Coordinate all aspects of course bookings, training events, and related logistics, including venue arrangements, calendar management, and liaison with speakers and participants.
• Maintain up-to-date records, databases, registers, and SharePoint content, ensuring data accuracy and accessibility.
• Provide administrative support across all programmes, adapting to changing priorities as required.
• Prepare agendas, take minutes, and produce documentation for meetings, ensuring timely distribution and follow-up on actions.

Communications and Engagement

• Manage the shared inbox and act as a first point of contact for enquiries.
• Coordinate stakeholder communications, including newsletters, website updates and central team communications, to keep all parties informed and engaged.

Evaluation & Reporting

• Support with KPI returns and ensure timely submission.
• Support use of systems such as the MedTribe platform, surveys.
• Support the team with projects when required.
• Identify process improvements and contribute to best practice.

Financial Support

• Support financial processes by raising and tracking invoices, processing purchase orders and maintaining financial records in line with organisational procedures.

Person Specification

Experience

Essential

• Understanding of NHS regulatory frameworks and compliance requirements
• Highly organised and detail-oriented, able to manage multiple priorities and deliver programmes on time and to a high standard
• Proven experience in managing shared inboxes, handling enquiries, and coordinating stakeholder communications
• Ability to keep full, accurate and up to date records to a high standard
• Experience preparing agendas, taking minutes, and producing documentation for meetings
• Strong administrative skills, with the ability to provide support across multiple programmes.
• Basic understanding and knowledge in using Medtribe and Survey platforms
• Ability to manage multiple projects and priorities effectively
• Ability to prepare and produce concise yet insightful communications for dissemination across multiple stakeholders
• Excellent communication skills, both written and verbal, with the ability to produce engaging content for newsletters, websites and central team communications
• Skilled in building and maintaining relationships with stakeholders at all levels
• Self-motivated, energetic and enthusiastic, with an appetite to learn
• Ability to work with data and informatics
• Team working skills and can do attitude including cross cover for colleagues if required
• Proficient in Microsoft Office and digital collaboration tools
• Flexible and adaptable to changing priorities in a fast-paced environment

Desirable

• Experience of working in primary care or a healthcare training environment
• Understanding of local systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

Pembroke Centre

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

• In accordance with the services needs the post-holder will make him/her-self available to undertake a variety of duties including Phlebotomy, ECG, AF monitoring, Post-operative dressings, Pill Checks, Immunisations, Phlebotomy, Spirometry, BP checks, NHS Health Checks and diabetic foot checks according to the agreed and provided processes and protocols. Training will be provided in accordance with business requirements.
• Assessing the health needs of patients with chronic health needs and using your own judgment to assess whether further input is needed.
• Ensuring that potential safeguarding concerns are reported immediately
• Screening patients for disease risk factors and early signs of illness.
• Contributing to QOF requirements and recording data appropriately.
• Contributing to PCN requirements and recording data appropriately.
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health related illnesses.
• Screening patients for health education.
• Admitting and discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes and contributing to the practice audit programme as required.
• Take responsibility for some aspects of the clinical work within the team, for example: coordinating aspects of governance, QOF, enhanced services, CPD and keeping clinical protocols up to date.
• In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a healthcare assistant working within primary care.

Person Specification

Other

Essential

• Full Driving licence and appropriate insurance in place and full access to own vehicle

Experience

Essential

• Experience of working within the NHS, with general public & team working
• Well developed IT skills and an enthusiasm for new applications and software
• Good time management and highly organised
• Ability to use initiative, judgement, resourcefulness, common sense and local knowledge
• Interest in quality improvement work
• Able to obtain and analyse complex technical information
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Able to work under pressure and to meet deadlines
• Experience working within primary care
• Work effectively independently and as a team member
• Demonstrates accountability for delivering professional expertise and direct service provision
• Able to work independently
• Self-Motivation
• Adaptable
• Immunisation status - Hep B / MMR

Qualifications

Essential

• Eligible to work in UK
• Able to carry out duties with or without premises adaptation
• Completed Care Certificate Training or able to demonstrate working towards completion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

Pembroke Centre

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

• In accordance with the services needs the post-holder will make him/her-self available to undertake a variety of advanced nurse practitioner duties including prescribing medication, medical cervical smear tests, post-operative dressings, HRT reviews, Pill Checks, Immunisations, BP checks, asthma checks and diabetic reviews and spirometry if trained.
• Assessing the health needs of patients with chronic health needs and using your own judgment to assess whether further input is needed.
• Screening patients for disease risk factors and early signs of illness.
• Contributing to QOF requirements and recording data appropriately.
• Contributing to PCN requirements and recording data appropriately.
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health related illnesses.
• Screening patients for health education.
• Admitting and discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes and contributing to the practice audit programme as required.
• Take responsibility for some aspects of the clinical work within the team, for example: coordinating aspects of governance, QOF, enhanced services, CPD and keeping clinical protocols up to date.
• In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a practice nurse working within primary care, as set by Royal College Nursing and the Nursing and Midwifery Council and councils applicable to the staff within the practice, Department of Health, Clinical Commissioning Groups and all other regulatory and standard setting organisations.

Person Specification

Qualifications

Essential

• Able to carry out duties with or without premises adaptation
• NMC registration
• Nurse Prescribing Qualification

Desirable

• Other postgraduate qualifications (Minor Surgery, Education, Family planning etc)

Experience

Essential

• Experience of working within the NHS, with general public & team working
• Well developed IT skills and an enthusiasm for new applications and software
• Good time management and highly organised
• Ability to use initiative, judgement, resourcefulness, common sense and local knowledge
• Interest in quality improvement work
• Able to obtain and analyse complex technical information
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Able to work under pressure and to meet deadlines
• Experience working within primary care
• Certificates for Practice Nurse Training and cervical Smears Training with relevant registration numbers.
• Work effectively independently and as a team member
• Demonstrates accountability for delivering professional expertise and direct service provision

Other

Essential

• Immunisation status - Hep B / MMR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

Patient facing Clinical Medication Review

- Undertake clinical medication reviews with patients within the practice, care homes and/or domiciliary visit to proactively manage polypharmacy and produce recommendations for senior clinical pharmacist, nurses and/or GP on prescribing and monitoring.

Patient facing Long-term condition clinics

- See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. Respiratory, Cardiovascular and Diabetes).

- Clinics are done face to face, via telephone, home visits and in the future, possibly video consultations.

- The post holder will undertake clinics for patients or develop one to one relationships in order to de-prescribe where necessary or offer clinical leadership on medicines optimisation and quality improvement.

- Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicine adherence ensuring they get the best use of their medicines (i.e. medicines optimisation). Make appropriate recommendations to GPs for medicine improvement.

Patient facing Care Home and Domiciliary Clinical Medication Reviews

- Undertake clinical medication reviews with patients and produce recommendations for clinicians on prescribing and monitoring. Work with care home staff to improve safety of medicines ordering and administration.

Management of common/minor/self-limiting ailments

- Managing caseload of patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence.

- Signposting to community pharmacy and referring to GPs or other healthcare professionals where appropriate

Medicines support

- Provide patient facing clinics and a telephone helpline for those with questions, queries and concerns about their medicines in the practice

Medicine information to practice staff and patients

- Answers relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines.

- Suggesting and recommending solutions.

- Providing follow up for patients to monitor the effect of any changes

- Telephone medicines support

- Provide a telephone help line for patients with questions, queries and concerns about their medicines.

Helping tackle the issue of unplanned hospital admissions

- Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.

- Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.

Management of medicines at discharge from hospital

- To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

- Set up and manage systems to ensure continuity of medicines supply to high risk groups of patients (e.g. those with medicine compliance aids or those in Care Homes).

Signposting

- Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Repeat prescribing

- Produce and implement a repeat prescribing policy within each PCN practice. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review.

- Ensure patients have appropriate monitoring tests in place when required

Risk stratification

- Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches. This might include risks that are patient related, medicine related, or both.

Service development

- Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets)

Medicines quality improvement

- Undertake clinical audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the relevant practice team.

Medicines safety

- Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

- Auditing practices compliance against NICE technology assessment guidance.

Education and Training

- Provide education and training to primary healthcare team on therapeutics and medicines optimisation.

Care Quality Commission

- Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved.

Collaborative Working Relationships:

- Participates in the Primary Care Network Multidisciplinary Team

- Liaises with CCG colleagues including CCG pharmacists on prescribing related matters to ensure consistency of patient care and benefit in surgeries

- Foster and maintain strong links with all services across the PCN and neighbouring networks.

- Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships

- Recognises the roles of other colleagues within the organisation and their role to patient care

- Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs)

- Can recognise personal limitations and refer to more appropriate colleague(s) when necessary

- Demonstrates ability to integrate general practice with community and hospital pharmacy teams

- Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:

• Patients and their representatives
• GP, nurses and other practice staff
• Other healthcare professionals including social prescribers, first contact physiotherapists, physicians associates and paramedics
• Community pharmacists and support staff
• Other members of the medicines management (MM) team including pharmacists, technicians and dieticians
• Locality/GP prescribing lead
• Community nurses and other allied health professionals
• Hospital staff with responsibilities for prescribing and medicines optimization
• Community nurses and other allied health professionals

Professional Development:

- Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities

- Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved

- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

- Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present

- Review yearly progress and develop clear plans to achieve results within priorities set by others

- Participate in the delivery of formal education programmes

- Demonstrate an understanding of current educational policies relevant to working areas of practice and keep up to date with relevant clinical practice

Knowledge, Skills and Experience Required

- Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council

- Minimum of 2 years experience as a pharmacist

- Have experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice

- Working towards or holding an independent prescribing qualification (not mandatory)

- Recognises priorities when problem-solving and identifies deviations from normal pattern and can refer to seniors or GPs when appropriate

- Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct

Education, Training and Development

- Understands and demonstrates the characteristics of a role model to members in the team and/or service

- Demonstrates self-development through continuous professional development activity

- Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice

- Ensures appropriate clinical supervision is in place to support development

- Willing to enrol on CPPE pathway training programme for primary care

Leadership

- Demonstrate understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace.

- Demonstrate understanding of, and contributes to, the workplace vision

- Demonstrates ability to improve quality within limitations of service

- Reviews yearly progress and develops clear plans to achieve results within priorities set by others.

- Demonstrate ability to motivate self to achieve goals

- Promotes diversity and equality in people management techniques and leads by example.

Special Working Conditions

- The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Essential

• Masters degree in Pharmacy (MPharm) (or equivalent)
• Mandatory registration with General Pharmaceutical Council (GPhC)
• Specialist knowledge acquired through postgraduate diploma level or equivalent training/experience.
• Independent prescriber

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

• Provide secretarial/administration support and advice to the Confederation Senior Management Team and Confederation Services:
• Provide administration support for a range of Confederation services
• Work as receptionist to meet and greet all patients arriving on site.
• Undertaking administrative duties such as photocopying, faxing and mail-out distributions.
• Participate in the induction and training of new members of staff and contribute to the Confederation development.
• Act as an ambassador for the Confederation.
• Sorting and prioritising all incoming mail and e-mail
• Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.
• Covering the Patient Services telephone line - using initiative when dealing with phone calls and messages and ensuring any messages are passed onto the appropriate person.
• Booking and maintaining the patient appointment system (EMIS).
• Ensuring maximum appointment utilisation by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages.
• Assisting Practices hosting Confederation Services.
• Liaising with local Care Homes, Mental Health Homes, Learning Disability Homes (and Extra Care Housing facilities) to arrange planned visits for residents.
• Undertake diary management duties including arranging and changing appointments, prioritising these as appropriate.
• Inputting, monitoring and checking data, required for finite and ongoing projects within the teams
• Working with all team members in the collection of information for performance reporting on relevant team projects.
• Obtaining and analysing patient feedback where appropriate.
• Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.
• Maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation.
• Providing guidance and advice on relevant policies and procedures.
• To carry out other appropriate delegated duties as required.
• Work closely with other Confederation colleagues.

Person Specification

Qualifications

Essential

• GCSE Passes at grade C or above or equivalent experience
• Evidence of consistent pattern of learning from education, training and experience.

Experience

Essential

• Significant administrative/ secretarial experience
• Demonstrable experience in dealing with sensitive and confidential information.
• Evidence of working autonomously and as part of a team
• Contribute to the design and development of standard reports
• Experience of working with members of the public or providing customer service support
• Excellent knowledge on IT systems and software programmes such as Outlook, Word, Excel and Powerpoint.
• Working knowledge of EMIS.

Desirable

• Previous experience of working in a Healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

Middlesex

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

• In accordance with the services needs the post-holder will make him/her-self available to undertake a variety of duties including cervical smear tests, post-operative dressings, HRT reviews, Pill Checks, Immunisations, BP checks, asthma checks and diabetic reviews and spirometry if trained.
• Assessing the health needs of patients with chronic health needs and using your own judgment to assess whether further input is needed.
• Screening patients for disease risk factors and early signs of illness.
• Contributing to QOF requirements and recording data appropriately.
• Contributing to PCN requirements and recording data appropriately.
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health related illnesses.
• Screening patients for health education.
• Admitting and discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes and contributing to the practice audit programme as required.
• Take responsibility for some aspects of the clinical work within the team, for example: coordinating aspects of governance, QOF, enhanced services, CPD and keeping clinical protocols up to date.
• In general, the post holder will be expected to undertake all the normal duties and responsibilities associated with a practice nurse working within primary care, as set by Royal College Nursing and the Nursing and Midwifery Council and councils applicable to the staff within the practice, Department of Health, Clinical Commissioning Groups and all other regulatory and standard setting organisations.

Person Specification

Qualifications

Essential

• Eligible to work in UK
• Able to carry out duties with or without premises adaptation
• NMC registration

Desirable

• Other postgraduate qualifications (Minor Surgery, Education, Family planning etc)

Experience

Essential

• Experience of working within the NHS, with general public & team working
• Well developed IT skills and an enthusiasm for new applications and software
• Good time management and highly organised
• Ability to use initiative, judgement, resourcefulness, common sense and local knowledge
• Interest in quality improvement work
• Able to obtain and analyse complex technical information
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate
• Able to work under pressure and to meet deadlines
• Experience working within primary care
• Certificates for Practice Nurse Training and cervical Smears Training with relevant registration numbers.
• Work effectively independently and as a team member
• Demonstrates accountability for delivering professional expertise and direct service provision
• Self-Motivation
• Adaptable
• Immunisation status - Hep B / MMR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

• Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
• Extracting all information from clinical letters that needs coding and adding to notes
• Arranging appointments, referrals, tests and follow up appointments of patients
• Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
• Dipping urine, taking blood pressure, ECGs & phlebotomy
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
• Explaining treatment procedures to patients
• Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Support the GP with immunisations/wound care

Personal/Professional Development:

• Post holder must hold a GP Assistant Certificate qualification or work towards one
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attend all relevant annual updates
• Inform the lead GP of any concerns regarding GPA role and any professional development needed
• Be aware of own professional boundaries and what to do when you have reached them

Quality:

• The post-holder will strive to maintain quality within the Practice, and will:
• Alert other team members to issues of quality and risk
• Work to practice protocols
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Health and Safety/Risk Management:

• The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified
• The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
• The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Equality and Diversity:

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Patient Confidentiality:

• The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with Hillingdon Primary Care Confederation Information Governance Policy and procedures.
• The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Communication & Working Relationships:

• The post-holder should recognise the importance of effective communication within the team and will strive to:
• Communicate effectively with other team members
• Be familiar in all mediums of communications such as email, tasks, telephone etc
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly
• Communicate effectively to outside agencies
• Communicate clearly with their lead GP
• Establish and maintain effective communication pathways at all times with project team members.

Special Working Conditions:

• The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

Job Description Agreement:

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Experience

Essential

• Experience of coordinating tasks and liaising with multiple healthcare professionals both internal and external to the organisation.
• Experience of using technology and digital tools

Desirable

• Primary Care experience as a Healthcare Assistant, Practice Administrator, or other.
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field.
• Experience of using clinical systems such as EMIS.

Qualifications

Essential

• GCSE Grade A to C in English and Maths
• Willing to work towards a GP Assistant Certification qualification

Other

Essential

• Self Motivation
• Adaptable

Desirable

• Full Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

As a First Contact Physiotherapist, the post holder will work as part of a multidisciplinary team across the practices of a Primary Care Network (PCN), with the PCNs GPs and other clinicians and staff, as well as staff and clinicians from community, acute, social and voluntary sectors. They will work directly with patients to assess and treat conditions, manage long-term conditions as well as promote self-care. They will be part of a significant team of PCN First Contact Physiotherapists working under the supervision and support of a First Contact Physiotherapist Manager. The post holder will:-

1. Provide clinical expertise, acting as first-contact physiotherapist and making decisions about the best course of action for patients' care (including in relation to undifferentiated conditions). This will involve seeing patients, without prior contact with their GP, in order to establish a rapid and accurate diagnosis and management plan.

2. Progress and request investigations to facilitate diagnosis and choice of treatment regime, understanding the information limitations derived from these and the relative sensitivity and specificity of particular tests diagnostic services such as x-rays and blood test, and interpret and act on results to aid diagnosis and the management plans of patients.

3. Deliver programmes of supported patient self-management, in ways that facilitate behavioural change, optimise individuals' physical activity, mobility, fulfilment of personal goals and independence, and that minimise the need for pharmacological interventions

Please copy paste this link in the browser to complete our online application form. We do not accept other forms of application.

https://theconfederationhillingdoncic.peoplehr.net/Pages/JobBoard/Opening.aspx?v=6f65a828-1ab8-4fdb-b8f3-03cf2b2179c6

Person Specification

Experience

Essential

• Minimum of 2 years post-- qualification experience.
• Experience as Senior Physiotherapist working in autonomous MSK role.
• Clinical experience of triage and care planning.
• Understanding of professional ethics/code of conduct and their application in practice
• Excellent physical examination skills and prioritisation of relevant screening.

Desirable

• Knowledge of other specialities common with pain (Rheumatology, Vascular, Endocrinology etc)
• Clinical experience of triage and care planning
• Experience of working in Primary care and first contact roles

Qualifications

Essential

• Right to Work in the UK
• BSc/Grad Dip in Physiotherapy
• CPD pertaining to Primary Care and MSK management

Desirable

• MSc or MSc modules for advanced practice
• Evidence of CPD and post registration portfolio
• CPD pertaining to Primary Care and MSK management
• Extended Scope competencies around bloods, imaging and prescribing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

The Pembroke Centre

90 Pembroke Road

Ruislip

Middlesex

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)