Job summary

Were Recruiting: Reception Operations Lead

The Deepings Practice | Market Deeping and Glinton

Hours: 37 hours per weekLocation: Primarily Market Deeping, with cover at Glinton Branch Surgery as requiredReports to: Practice Manager and Partners

Are you an experienced, organised and people-focused leader looking for your next challenge?

The Deepings Practice is looking for a proactive and motivated Reception Operations Lead to lead our reception service and Rota Team across our two practice sites.

We are a large, busy GP practice caring for over 22,000 patients. We are committed to providing a high-quality, accessible and patient-centred service, and we are looking for someone who can help us deliver this consistently while supporting our staff to work effectively as a team.

This is an important leadership role for someone who enjoys managing day-to-day operations, developing colleagues, solving problems and finding practical ways to improve services.

Main duties of the job

Job Overview

You will have overall operational responsibility for the reception service, working closely with our two Reception Shift Leads, the Rota Team, the Practice Manager, partners and clinical colleagues.

Your responsibilities:

• Leading reception operations across Market Deeping and Glinton, ensuring appropriate staffing, effective workflows and consistent service standards.
• Managing and supporting staff, including setting expectations, providing feedback, conducting appraisals, identifying training needs and addressing performance concerns.
• Overseeing staffing and rotas, including reception staffing arrangements, annual leave coordination and ensuring adequate cover during periods of absence.
• Leading the Rota Team, ensuring clinical rotas are completed accurately and on time, Omni Rota is updated daily and appointment books are loaded onto SystmOne within agreed deadlines.
• Maintaining high standards of patient service, supporting colleagues with difficult enquiries, resolving operational issues and helping manage complaints appropriately.
• Ensuring policies and procedures are followed, with particular attention to confidentiality, information governance, patient safety and consistent working practices.
• Driving improvements, identifying operational pressures, monitoring performance and implementing agreed changes to improve efficiency and patient experience.

You will also provide practical support to the reception team when required to maintain safe and effective service delivery.

About us

Why join The Deepings Practice?

This is an opportunity to develop your leadership skills and make a real difference to the daily experience of patients and colleagues.

You will be part of a supportive team, working closely with the Reception Shift Leads to help deliver a reliable, welcoming and efficient service across our practice sites.

If you enjoy helping others, solving problems and taking pride in getting things right, this could be the next step for you.

How to apply

If you are ready to take on a new challenge and believe you have the skills we are looking for, we would love to hear from you.

To apply: Please submit your CV and a supporting statement explaining your relevant experience and why you would be suitable for the role.

The Deepings Practice is committed to equality, diversity and inclusion and welcomes applications from candidates with the skills and experience to fulfil the role.

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Details

Date posted

26 October 2026

Pay scheme

Other

Salary

£30,868.06 to £32,797.32 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A2501-26-0009

Job locations

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Job description

Job responsibilities

The Reception Operations Lead is responsible for the effective day-to-day operation and continuous improvement of the practice reception service across Market Deeping and Glinton. The post-holder provides clear operational leadership, sets expectations and standards, supports the Reception Shift Leads, and ensures that reception services are safe, accessible, organised, patient-centred and responsive to practice requirements.

To lead and manage the Rota Team, ensuring the effective day-to-day. This includes overseeing the preparation, completion and accuracy of all clinical rotas, ensuring appointment books are updated on SystmOne within agreed timescales. The Reception Operations Lead will allocate workloads, provide staff supervision and support, monitor performance and maintain appropriate cover, ensuring that work is completed accurately, efficiently and in accordance with practice policies and deadlines.

The role has overall operational responsibility for reception workflows, staffing deployment, service standards, training, communication, escalation and performance monitoring. The Reception Operations Lead works closely with the Practice Manager, partners, clinical teams and administrative colleagues to implement agreed practice policies and priorities. The Reception Operations lead is expected to lead consistently and professionally, make decisions within delegated authority, and escalate clinical, staffing, safety, conduct or resource issues that fall outside that authority.See full job description

Job description Job responsibilities The Reception Operations Lead is responsible for the effective day-to-day operation and continuous improvement of the practice reception service across Market Deeping and Glinton. The post-holder provides clear operational leadership, sets expectations and standards, supports the Reception Shift Leads, and ensures that reception services are safe, accessible, organised, patient-centred and responsive to practice requirements. To lead and manage the Rota Team, ensuring the effective day-to-day. This includes overseeing the preparation, completion and accuracy of all clinical rotas, ensuring appointment books are updated on SystmOne within agreed timescales. The Reception Operations Lead will allocate workloads, provide staff supervision and support, monitor performance and maintain appropriate cover, ensuring that work is completed accurately, efficiently and in accordance with practice policies and deadlines. The role has overall operational responsibility for reception workflows, staffing deployment, service standards, training, communication, escalation and performance monitoring. The Reception Operations Lead works closely with the Practice Manager, partners, clinical teams and administrative colleagues to implement agreed practice policies and priorities. The Reception Operations lead is expected to lead consistently and professionally, make decisions within delegated authority, and escalate clinical, staffing, safety, conduct or resource issues that fall outside that authority.See full job description

Person Specification

Qualifications

Essential

• Essential
• Educated to GCSE level or equivalent, including English and Maths, or able to demonstrate equivalent literacy and numeracy skills.
• Demonstrable experience in a supervisory, team leader or operational role.
• Experience of staff management, including supporting performance, resolving workplace issues and managing day-to-day staffing requirements.
• Strong IT skills and the ability to use systems for staff rotas, scheduling, record keeping and reporting.

Desirable

• Management or leadership qualification.
• Previous experience working in general practice, primary care or another healthcare setting.
• Experience of workforce planning, rota management and coordinating staffing across multiple sites.
• Knowledge of NHS primary care processes and patient confidentiality requirements.

Experience

Essential

• You will have proven supervisory or team leadership experience, excellent organisational and communication skills, and the ability to manage staffing, rotas and operational issues across two sites.

Desirable

• Experience in general practice or healthcare would be an advantage, as would a relevant management qualification.

Person Specification Qualifications Essential Essential Educated to GCSE level or equivalent, including English and Maths, or able to demonstrate equivalent literacy and numeracy skills. Demonstrable experience in a supervisory, team leader or operational role. Experience of staff management, including supporting performance, resolving workplace issues and managing day-to-day staffing requirements. Strong IT skills and the ability to use systems for staff rotas, scheduling, record keeping and reporting. Desirable Management or leadership qualification. Previous experience working in general practice, primary care or another healthcare setting. Experience of workforce planning, rota management and coordinating staffing across multiple sites. Knowledge of NHS primary care processes and patient confidentiality requirements. Experience Essential You will have proven supervisory or team leadership experience, excellent organisational and communication skills, and the ability to manage staffing, rotas and operational issues across two sites. Desirable Experience in general practice or healthcare would be an advantage, as would a relevant management qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Job summary

Were Recruiting: Reception Shift Lead

The Deepings Practice | Market Deeping and Glinton

Hours: Part-time 28 Hours per weekLocation: Market Deeping and Glinton SurgeryReports to: Reception Operations Lead and Practice Manager

Are you an experienced receptionist ready to take the next step?

The Deepings Practice is looking for an enthusiastic, organised and approachable Reception Shift Lead to support the day-to-day running of our busy reception service across our two practice sites.

We care for over 22,000 patients and are committed to providing a high-quality, accessible and patient-centred service. We are looking for people who can lead by example, support colleagues and help ensure our reception service runs smoothly, even during busy and challenging periods.

This is a hands-on role, combining normal receptionist and administrative duties with additional responsibility for coordinating daily activities and providing guidance and support to the wider team.

Working alongside the Reception Operations Lead, you will help ensure reception is organised, appropriately staffed and delivering a consistent service.

Main duties of the job

Your responsibilities will include:

• Coordinating daily reception activity, including allocating tasks, organising lunch breaks and helping the team manage busy periods.
• Supporting colleagues, answering routine queries, explaining procedures and helping staff follow agreed protocols.
• Helping new starters settle in, providing buddy support and practical guidance during induction and training.
• Delivering excellent patient service, dealing with enquiries professionally, supporting patients with their needs and helping resolve routine concerns.
• Maintaining accurate records, supporting patient registrations, processing information and completing administrative tasks within agreed timescales.
• Supporting appointment and clinic arrangements, communicating changes and assisting with room changes, cancellations and other operational tasks as required.
• Maintaining standards and safety, ensuring procedures are followed and highlighting any outdated protocols, risks or concerns.
• Communicating effectively, keeping colleagues informed of staffing changes, daily priorities and important handover information.
• Providing hands-on cover when required to maintain a safe and effective reception service.

You will be a key point of support for colleagues during the working day, helping to create a calm, organised and cooperative environment. Any complex staffing, performance, clinical or safety concerns will be escalated to the appropriate manager.

About us

Why join The Deepings Practice?

This is an opportunity to develop your leadership skills and make a real difference to the daily experience of patients and colleagues.

You will be part of a supportive team, working closely with the Reception Operations Lead and fellow Shift Lead to help deliver a reliable, welcoming and efficient service across our practice sites.

If you enjoy helping others, solving problems and taking pride in getting things right, this could be the next step for you.

Details

Date posted

26 October 2026

Pay scheme

Other

Salary

£18,979.69 to £24,819.59 a year

Contract

Permanent

Working pattern

Part-time

Reference number

A2501-26-0010

Job locations

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Job description

Job responsibilities

Job Summary

To provide senior, hands-on support for the day-to-day running of reception across both practice sites, alongside undertaking the normal duties of a Receptionist/Administrator. The Reception Shift Lead will help maintain a safe, organised and responsive service; support colleagues with queries and established procedures; coordinate operational tasks and provide buddying and practical induction support for new staff. The Reception Shift Lead will work under the direction of the Reception Operations Lead and will escalate matters outside their authority.

Main Responsibilities1.

Day-to-day reception operations

Support the Reception Operations Lead with the smooth running of reception and help maintain consistent standards across both sites.

Undertake delegated opening, handover and closing tasks, following the practices agreed procedures and checklists.

Co-ordinate the days reception activity, including allocating agreed tasks including wait lists, and staff lunch breaks, monitoring immediate pressures and alerting the Reception Operations Lead to gaps in cover or emerging problems.

Respond to routine on-the-day staff and patient queries, using approved procedures and escalating complex, sensitive or unresolved matters.

Support the Rota Team with any queries relating to appointments, ledgers or room changes. Report to Reception Operations Lead any issues relating to the Rota Team.

Assist with clinic cancellations or amendments, liaising with the appropriate team and ensuring affected staff and patients are informed in line with practice procedures.

Allocate home-visit requests only in accordance with the practices agreed process; pass clinical decisions to an appropriate clinician.

Provide practical reception cover during absence or busy periods when required, while maintaining a visible and helpful presence for the team.

Deal with patient queries or complaints.

Complete any PCSE queries, new links and amendments. Manage all patient registrations, ensuring these are completed within the agreed timelines, reporting his to ter Reception Operations Lead any delays.

Ensuring all protocols are up to date and reporting out of date protocols to the Reception Operations Lead.

2. Support and guidance for colleagues

Act as a point of day-to-day support for reception colleagues, answering process questions and helping staff follow current protocols.

Provide buddy support for new starters and help deliver their practical induction, using the practices induction materials and competency processes.

Demonstrate agreed systems and ways of working to colleagues and identify further training or support needs for discussion with the Reception Operations Lead.

Give constructive, respectful guidance on routine work and raise recurring errors, conduct concerns or performance issues with the Reception Operations Lead rather than attempting to manage formal processes independently.

Promote a calm, respectful and cooperative working environment and model professional communication with patients and colleagues.

3. Reception and patient service

Provide an effective and courteous reception service to patients and visitors in person, by telephone and through approved digital communication channels.

Handle general enquiries, explain practice procedures and arrange appointments in accordance with practice protocols and the post-holders training and authority.

Use judgement within approved procedures to identify requests that may need prompt attention, and alert an appropriate clinician or the Reception Operations Lead where necessary. Do not make clinical decisions.

Receive, make and divert telephone calls; take accurate messages and ensure they are passed promptly to the appropriate person.

Process incoming email and AccuRx correspondence within required timescales and in line with agreed workflows.

Explain practice arrangements to new and temporary patients and ensure registration and other required procedures are completed accurately.

Advise patients of relevant charges for private, non-NHS services where applicable, accept payment and issue receipts in accordance with practice procedures.

Support accessible communication and reasonable adjustments recorded for patients, following practice policy and confidentiality requirements.

4. Staffing changes and operational communication

Receive and record staff sickness notifications in line with the practice process, complete required forms and notify the appropriate colleagues.

Inform the Reception Operations Lead and Rota Team of sickness or other staffing changes that may affect service delivery.

Share agreed day-to-day information with reception colleagues and ensure important messages, handovers and unresolved tasks are passed on accurately.

Help maintain clear records of operational issues and actions taken, using the practices agreed systems.

Escalate concerns about staffing levels, workload, patient safety, confidentiality or service continuity promptly.

5. Administration and records

Enter, scan and process patient information accurately using the practices clinical and administrative systems, including SystmOne where relevant to the role.

Handle incoming post and direct it to the appropriate department or person.

Retrieve, file and manage records and correspondence in accordance with practice procedures, ensuring information is attached to the correct record and processed promptly.

Complete the New Links registration workflow and other registration tasks as trained and authorised.

Maintain accurate records of work undertaken and follow established procedures for handling documents, forms and patient information.

6. Premises and general duties

Help keep the waiting room and reception work areas tidy, safe and welcoming.

Open the premises or reception area when required, completing the necessary preparations for the start of the day.

When responsible for closing, complete all reception close-down and security procedures.

Report maintenance issues, hazards, equipment problems or security concerns promptly.

Undertake other duties reasonably consistent with the role, skills and level of responsibility, as requested by the Reception Operations Lead or Practice Manager.

Job description Job responsibilities Job SummaryTo provide senior, hands-on support for the day-to-day running of reception across both practice sites, alongside undertaking the normal duties of a Receptionist/Administrator. The Reception Shift Lead will help maintain a safe, organised and responsive service; support colleagues with queries and established procedures; coordinate operational tasks and provide buddying and practical induction support for new staff. The Reception Shift Lead will work under the direction of the Reception Operations Lead and will escalate matters outside their authority.Main Responsibilities1.Day-to-day reception operations Support the Reception Operations Lead with the smooth running of reception and help maintain consistent standards across both sites. Undertake delegated opening, handover and closing tasks, following the practices agreed procedures and checklists. Co-ordinate the days reception activity, including allocating agreed tasks including wait lists, and staff lunch breaks, monitoring immediate pressures and alerting the Reception Operations Lead to gaps in cover or emerging problems. Respond to routine on-the-day staff and patient queries, using approved procedures and escalating complex, sensitive or unresolved matters. Support the Rota Team with any queries relating to appointments, ledgers or room changes. Report to Reception Operations Lead any issues relating to the Rota Team. Assist with clinic cancellations or amendments, liaising with the appropriate team and ensuring affected staff and patients are informed in line with practice procedures. Allocate home-visit requests only in accordance with the practices agreed process; pass clinical decisions to an appropriate clinician. Provide practical reception cover during absence or busy periods when required, while maintaining a visible and helpful presence for the team. Deal with patient queries or complaints. Complete any PCSE queries, new links and amendments. Manage all patient registrations, ensuring these are completed within the agreed timelines, reporting his to ter Reception Operations Lead any delays. Ensuring all protocols are up to date and reporting out of date protocols to the Reception Operations Lead.2. Support and guidance for colleagues Act as a point of day-to-day support for reception colleagues, answering process questions and helping staff follow current protocols. Provide buddy support for new starters and help deliver their practical induction, using the practices induction materials and competency processes. Demonstrate agreed systems and ways of working to colleagues and identify further training or support needs for discussion with the Reception Operations Lead. Give constructive, respectful guidance on routine work and raise recurring errors, conduct concerns or performance issues with the Reception Operations Lead rather than attempting to manage formal processes independently. Promote a calm, respectful and cooperative working environment and model professional communication with patients and colleagues.3. Reception and patient service Provide an effective and courteous reception service to patients and visitors in person, by telephone and through approved digital communication channels. Handle general enquiries, explain practice procedures and arrange appointments in accordance with practice protocols and the post-holders training and authority. Use judgement within approved procedures to identify requests that may need prompt attention, and alert an appropriate clinician or the Reception Operations Lead where necessary. Do not make clinical decisions. Receive, make and divert telephone calls; take accurate messages and ensure they are passed promptly to the appropriate person. Process incoming email and AccuRx correspondence within required timescales and in line with agreed workflows. Explain practice arrangements to new and temporary patients and ensure registration and other required procedures are completed accurately. Advise patients of relevant charges for private, non-NHS services where applicable, accept payment and issue receipts in accordance with practice procedures. Support accessible communication and reasonable adjustments recorded for patients, following practice policy and confidentiality requirements.4. Staffing changes and operational communication Receive and record staff sickness notifications in line with the practice process, complete required forms and notify the appropriate colleagues. Inform the Reception Operations Lead and Rota Team of sickness or other staffing changes that may affect service delivery. Share agreed day-to-day information with reception colleagues and ensure important messages, handovers and unresolved tasks are passed on accurately. Help maintain clear records of operational issues and actions taken, using the practices agreed systems. Escalate concerns about staffing levels, workload, patient safety, confidentiality or service continuity promptly.5. Administration and records Enter, scan and process patient information accurately using the practices clinical and administrative systems, including SystmOne where relevant to the role. Handle incoming post and direct it to the appropriate department or person. Retrieve, file and manage records and correspondence in accordance with practice procedures, ensuring information is attached to the correct record and processed promptly. Complete the New Links registration workflow and other registration tasks as trained and authorised. Maintain accurate records of work undertaken and follow established procedures for handling documents, forms and patient information.6. Premises and general duties Help keep the waiting room and reception work areas tidy, safe and welcoming. Open the premises or reception area when required, completing the necessary preparations for the start of the day. When responsible for closing, complete all reception close-down and security procedures. Report maintenance issues, hazards, equipment problems or security concerns promptly. Undertake other duties reasonably consistent with the role, skills and level of responsibility, as requested by the Reception Operations Lead or Practice Manager.

Person Specification

Qualifications

Essential

• Essential
• GCSE English and Maths at Grade 4/C or above, or equivalent practical skills.
• Experience working in a busy reception or customer-facing environment.
• Demonstrable ability to support colleagues, work as part of a team and help resolve day-to-day operational issues.
• Good IT skills and the ability to use computerised systems confidently.
• Excellent communication, organisational and customer service skills.

Desirable

• Desirable
• Previous experience in a supervisory, senior receptionist or team leader role.
• Previous experience working in general practice or another healthcare setting.
• Knowledge of NHS primary care systems and patient confidentiality requirements.
• Relevant customer service, administration or leadership training.

Person Specification Qualifications Essential Essential GCSE English and Maths at Grade 4/C or above, or equivalent practical skills. Experience working in a busy reception or customer-facing environment. Demonstrable ability to support colleagues, work as part of a team and help resolve day-to-day operational issues. Good IT skills and the ability to use computerised systems confidently. Excellent communication, organisational and customer service skills. Desirable Desirable Previous experience in a supervisory, senior receptionist or team leader role. Previous experience working in general practice or another healthcare setting. Knowledge of NHS primary care systems and patient confidentiality requirements. Relevant customer service, administration or leadership training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Job summary

Lincolnshire PCN Alliance LPCNA is at the forefront of transforming healthcare across Lincolnshire. Bringing together 14 Primary Care Networks, 81 practices and serving over 824,000 patients, we drive innovation, collaboration and service improvement to deliver better outcomes for our communities.

Through strong partnerships and a shared vision, we are shaping the future of healthcare by developing new models of care, improving population health and creating more joined-up, accessible services. If you're passionate about making a difference and want to be part of an ambitious, forward-thinking organisation, we'd love to hear from you.

We are entering an exciting period of growth and are looking for enthusiastic, values-driven individuals who share our ambition to improve population health and shape the future of healthcare across Lincolnshire.

Main duties of the job

We are looking for someone who:

• Has experience in an administrative, coordination or patient-facing role.
• Is highly organised and able to manage competing priorities.
• Communicates confidently and professionally with a wide range of people.
• Has strong IT skills, including Microsoft Office and database systems.
• Can work independently while contributing positively to a wider team.
• Demonstrates a compassionate, person-centred approach.
• Is interested in supporting health improvement and behaviour change.
• Enjoys identifying opportunities to improve processes and services.

About us

Join a Team that is stronger together, delivering innovative and integrated care that makes a meaningful difference to people's lives.

At Lincolnshire PCN Alliance LPCNA we are instrumental in shaping the future of Primary care across the county. We are here to innovate and develop lasting change across services, with a focus on improving outcomes through population health management, service transformation and strong partnership working.

Collaboration is at the heart of everything we do. LPCNA brings together 14 Primary Care Networks, representing 81 practices and serving over 824,000 patients, to create collective impact across the wider health and care system. This includes supporting the development of neighbourhood-based models of care and bringing teams together across organisational boundaries to provide more joined-up, accessible services.

Our leadership team is made up of experienced healthcare professionals and strategic thinkers who are passionate about transforming care. Drawing on expertise in general practice, healthcare policy, workforce development, project management, service transformation and integrated care systems, they help drive innovation, strengthen partnerships and improve outcomes for patients, practices and communities.

We are entering an exciting period of growth and are looking for enthusiastic, values-driven individuals who share our ambition to improve population health and shape the future of healthcare across Lincolnshire.

Job summary

Job Summary

To assist in all HR related tasks at the Practice.

To provide advice and support to Line Managers on people issues ensuring an efficient and professional HR service is consistently delivered to the site at all times and that all decisions taken are in line with agreed policies and procedures.

Act as a point of contact for all general day to day HR issues relating to the Practice.

Assisting in order to meet the needs of current employees, prospective employees and Senior Managers in terms of reporting and recruitment.

Main duties of the job

• Assist with the full recruitment process for both sites including posting job openings, reviewing resumes, scheduling interviews, conducting background checks, arranging assessment, feedback to managers and candidates and interview packs and questions.
• Create full contract pack with all HR paperwork and set up training courses.
• Provide an effective support service for HR processes starters, leavers and other employee relation processes as needed.
• Ensure all HR Processes and Trackers are effectively maintained, and data integrity is accurate.
• Assist with any grievance or disciplinary matters in line with company policy. Taking minutes, setting up investigation/disciplinary/outcome meeting and management of this thereafter.
• Work with HR Lead and support other members of the Senior Management team in relation to HR administration, policies and procedures.
• Handle personal written, telephone and email enquiries from employees, external organisations, and former employees in an effective and timely manner.
• Carry out any other tasks as may be reasonably requested by the Partners, the Practice Manager or HR Lead.
• Manage all HR checks on Team Net to include DBS checks, Medical Indemnity Insurance, Nurse registration/revalidation and GP registration to ensure we remain compliant at all times.
• Update Workforce Data monthly for all new starters and leavers.

About us

The Deepings Practice is a large practice based in Market Deeping with a branch site at Glinton, we serve over 24,000 patients. The Deepings practice has a large team of clinical and non-clinical staff lead by seven partners and a full senior management team. We have a CQC score of Good and strive for excellence in all areas of patient care. We have a strong focus on health promotion and personalised care, supporting patients to make informed decisions about their health and social care. We are a dynamic, friendly, and supportive team with experience in training GPs and other healthcare professionals.

Details

Date posted

13 October 2026

Pay scheme

Other

Salary

£14 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2501-26-0008

Job locations

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Job description

Job responsibilities

Job Summary

To assist in all HR related tasks at the Practice.

To provide advice and support to Line Managers on people issues ensuring an efficient and professional HR service is consistently delivered to the site at all times and that all decisions taken are in line with agreed policies and procedures.

Act as a point of contact for all general day to day HR issues relating to the Practice.

Assisting in order to meet the needs of current employees, prospective employees and Senior Managers in terms of reporting and recruitment.

Main Duties:

Recruitment

• Assist with the full recruitment process for both sites including posting job openings, reviewing resumes, scheduling interviews, conducting background checks, arranging assessment, feedback to managers and candidates and interview packs and questions.
• Conduct regular audits to ensure the practice is adhering to the agreed standards in relation to Induction and Employment legislation, ensuring the practice create an action plan for any non-conformances and following up actions until completion.
• Create full contract pack with all HR paperwork and set up training courses.

Administration

• Provide an effective support service for HR processes starters, leavers and other employee relation processes as needed.
• Ensure all HR Processes and Trackers are effectively maintained, and data integrity is accurate.
• Assist with any grievance or disciplinary matters in line with company policy. Taking minutes, setting up investigation/disciplinary/outcome meeting and management of this thereafter.
• Work with HR Lead and support other members of the Senior Management team in relation to HR administration, policies and procedures.
• Oversee the setup of all new Registrars to include their induction timetable, managing holidays, study leave etc via the ESR portal. Manage any attendance issues in line with the Lead Employers Absence Management Policy.
• Handle personal written, telephone and email enquiries from employees, external organisations, and former employees in an effective and timely manner.
• Carry out any other tasks as may be reasonably requested by the Partners, the Practice Manager or HR Lead.
• Carry out all duties in a responsible manner giving due consideration to Safety, Environmental & Quality procedures.
• Contribute to the health & safety of self and others by applying health and safety principles to the required standards whilst undertaking designated tasks.
• Manage all HR checks on TeamNet to include DBS checks, Medical Indemnity Insurance, Nurse registration/revalidation and GP registration to ensure we remain compliant at all times.
• Update Workforce Data monthly for all new starters and leavers.
• Create and manage all Tier 2 VISA applications for applicants in line with government guidelines.
• SMARTCARD - Activation and re-setting passwords for staff.
• Assist all managers co-ordinate their annual appraisals and 360o Feedback forms for staff.
• Involvement in ad-hoc projects as and when required.
• Maintain Immunisation information spreadsheet for all employees.

Engagement

• Support the delivery of the annual engagement plan, including health & wellbeing of staff across the practice.
• Support the coordination of employee events and activities to promote a positive work culture.

Learning & Development

• Support with learning and development administrative tasks as and when required.
• Apply all role specific training courses on TeamNet for each new employee and manage.
• Assist with any training plans required for any employee identified within their annual appraisal.

Payroll Administration (does not include completing payroll)

• Manage sickness/absence for payroll purposes along with pay uplifts after probationary periods.
• Address any sickness absence issues in line with policy and monitor for improvement.
• Ensure correct sick pay rules are applied in line with contractual sick pay entitlement.

Occupational Health

• Assist with OH support, including creating and maintaining effective OH trackers, working with OH Advisor on managing appointments, arranging, and supporting OH Review meetings with employee for both sites if required.
• Assist with health surveillance compliance for both sites, working with external OH Advisor, HSE team to schedule health surveillance and follow up.

This position may develop and recommend solutions to problems of moderate scope and complexity.

Job description Job responsibilities Job Summary To assist in all HR related tasks at the Practice. To provide advice and support to Line Managers on people issues ensuring an efficient and professional HR service is consistently delivered to the site at all times and that all decisions taken are in line with agreed policies and procedures. Act as a point of contact for all general day to day HR issues relating to the Practice. Assisting in order to meet the needs of current employees, prospective employees and Senior Managers in terms of reporting and recruitment.Main Duties:Recruitment Assist with the full recruitment process for both sites including posting job openings, reviewing resumes, scheduling interviews, conducting background checks, arranging assessment, feedback to managers and candidates and interview packs and questions. Conduct regular audits to ensure the practice is adhering to the agreed standards in relation to Induction and Employment legislation, ensuring the practice create an action plan for any non-conformances and following up actions until completion. Create full contract pack with all HR paperwork and set up training courses.Administration Provide an effective support service for HR processes starters, leavers and other employee relation processes as needed. Ensure all HR Processes and Trackers are effectively maintained, and data integrity is accurate. Assist with any grievance or disciplinary matters in line with company policy. Taking minutes, setting up investigation/disciplinary/outcome meeting and management of this thereafter. Work with HR Lead and support other members of the Senior Management team in relation to HR administration, policies and procedures. Oversee the setup of all new Registrars to include their induction timetable, managing holidays, study leave etc via the ESR portal. Manage any attendance issues in line with the Lead Employers Absence Management Policy. Handle personal written, telephone and email enquiries from employees, external organisations, and former employees in an effective and timely manner. Carry out any other tasks as may be reasonably requested by the Partners, the Practice Manager or HR Lead. Carry out all duties in a responsible manner giving due consideration to Safety, Environmental & Quality procedures. Contribute to the health & safety of self and others by applying health and safety principles to the required standards whilst undertaking designated tasks. Manage all HR checks on TeamNet to include DBS checks, Medical Indemnity Insurance, Nurse registration/revalidation and GP registration to ensure we remain compliant at all times. Update Workforce Data monthly for all new starters and leavers. Create and manage all Tier 2 VISA applications for applicants in line with government guidelines. SMARTCARD - Activation and re-setting passwords for staff. Assist all managers co-ordinate their annual appraisals and 360o Feedback forms for staff. Involvement in ad-hoc projects as and when required. Maintain Immunisation information spreadsheet for all employees.Engagement Support the delivery of the annual engagement plan, including health & wellbeing of staff across the practice. Support the coordination of employee events and activities to promote a positive work culture.Learning & Development Support with learning and development administrative tasks as and when required. Apply all role specific training courses on TeamNet for each new employee and manage. Assist with any training plans required for any employee identified within their annual appraisal.Payroll Administration (does not include completing payroll) Manage sickness/absence for payroll purposes along with pay uplifts after probationary periods. Address any sickness absence issues in line with policy and monitor for improvement. Ensure correct sick pay rules are applied in line with contractual sick pay entitlement.Occupational Health Assist with OH support, including creating and maintaining effective OH trackers, working with OH Advisor on managing appointments, arranging, and supporting OH Review meetings with employee for both sites if required. Assist with health surveillance compliance for both sites, working with external OH Advisor, HSE team to schedule health surveillance and follow up.This position may develop and recommend solutions to problems of moderate scope and complexity.

Person Specification

Experience

Essential

• HR Experience 1+ years

Desirable

• CIPD qualified

Person Specification Experience Essential HR Experience 1+ years Desirable CIPD qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Job summary

The development of Integrated Neighbourhood working is supporting Providers to work in a joined-up way. and Primary Care plays a key role in the success of Integrated Neighbourhood working, supporting patients to self-manage their condition or be assisted to manage their health needs closer to home, in their local communities. This approach enables more people with health and social care complexities to achieve a greater balance in all round health.

Please send your CV and cover letter outlining why you are suitable for this role and to be considered for this position.

if you want to discuss the role, please contact Sue Oakman [email protected]

Main duties of the job

The role of the Specialist Neighbourhood Nurse is to support both the practice staff and members of the Neighbourhood Team to identify and support people to reduce the risk of unplanned hospital admissions and to effectively support those individuals in the community.

To pro-actively engage with people deemed to be at a high risk of hospital admission

• To pro-actively engage with the in-reach teams to reduce length of stay in hospitals
• To pro-actively engage with people living in care homes
• To pro-actively engage with housebound people
• To pro- actively support people living with Long Term conditions.
• Supporting frailty initiative's.

To liaise with the registered GP and other practice-based staff in addition to all other providers and services utilising, where appropriate, a multi-disciplinary approach.

To implement and review individual care plans, a self-management plans, CGA assessments, and to agree trigger thresholds to contact Case Managers / GPs.

To ensure all people in Nursing and Residential homes have care plans (including dementia where needed) and to provide a holistic review of all people in these homes with updates of their care plans.

Provide enhanced support to Nursing and Residential home with a focus on strengthening relationships and improving access through information sharing, education and advice.

About us

South Lincs Rural PCN is made up of 9 practices: The Suttons, The Deepings Practice, Bourne Galletly, Holbeach Park Road, Littlebury Medical Centre, Abbeyview Surgery, Moulton Medical Centre, Gosberton Medical Centre and Sutterton Medical Centre.

The development of Integrated Neighbourhood working is supporting Providers to work in a joined-up way. and Primary Care plays a key role in the success of Integrated Neighbourhood working, supporting patients to self-manage their condition or be assisted to manage their health needs closer to home, in their local communities. This approach enables more people with health and social care complexities to achieve a greater balance in all round health.