Job summary

Job Overview

We are looking for a compassionate and reliable Domiciliary Care Assistant to provide high-quality care and support to individuals in their own homes.

You will support clients with their daily needs, promote independence, and help maintain their health, safety and wellbeing. Previous care experience is desirable but not essential, as full training will be provided.

Main duties of the job

Key Responsibilities

• Provide personal care, including bathing, dressing and grooming.
• Support clients with mobility and transfers.
• Assist with medication in line with care plans and organisational procedures.
• Prepare meals and support with eating and drinking where required.
• Carry out light household duties, including cleaning and laundry.
• Follow individual care plans and respect clients' preferences and choices.
• Complete accurate care records and documentation.
• Communicate effectively with clients, families and healthcare professionals.
• Maintain confidentiality and professional standards.
• Respond calmly and appropriately to emergencies or changes in a client's condition.
• Promote dignity, independence and choice at all times.

About us

What We Offer

This is a rewarding opportunity to make a genuine difference to people's lives while developing your skills and experience within the health and social care sector. Full training and support will be provided to help you succeed in the role.

Job summary

As an ACA, youll provide non-emergency patient transport, helping people attend hospital appointments, access treatment, or return home safely. Youll ensure every journey is dignified, comfortable, and delivered with genuine care.

What you'll need:

• Full UK driving licence (less than 6 points and over 21 for insurancepurposes)
• A caring, professional attitude with great interpersonal skills
• All training is provided for this role, however, relevant experience is desirable

Main duties of the job

As an ACA, youll provide non-emergency patient transport, helping people attend hospital appointments, access treatment, or return home safely. Youll ensure every journey is dignified, comfortable, and delivered with genuine care.

What you'll need

• Full UK driving licence (less than 6 points and over 21 for insurancepurposes)
• A caring, professional attitude with great interpersonal skills
• All training is provided for this role, however, relevant experience is desirable

About us

Who We Are

Nerams Ltd is a trusted provider of health and social care transport services acrossthe UK. We support patients and communities through a range of specialist non-emergency and emergency transport operations. From frontline ambulance care topatient transport, our teams play a vital role in keeping people safe, comfortable, anddignified during their care journeys.

Everything we do is guided by our vision Aspiring to be better today and evenbetter tomorrow in everything we do and our five core values:

• CareWe put compassion at the heart of our service.
• TeamworkWe support each other to achieve shared success.
• QualityWe go above and beyond to maintain high standards.
• RespectWe treat every individual with dignity and understanding.
• HonestyWe are open, transparent, and accountable.

Details

Date posted

24 September 2026

Pay scheme

Other

Salary

£24,784.50 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0514-26-0003

Job locations

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Nerams

Unit 5

194 Commerce Park, Stephenson Road

WASHINGTON

Tyne And Wear

NE37 3HT

United Kingdom

Job description

Job responsibilities

Main Purpose of the Job

• Safely care for and transport non-emergency PTS patients and support event medical resilience.
• Ensure timely transportation to hospitals, treatment centres, day units and other care settings.
• Maintain patient safety by assessing risks and following safe working practices.

Main Duties and Responsibilities

• Undertake PTS duties including wheelchair clamping, patient assessment, manual handling, oxygen therapy, BLS/AED, airway and circulatory management, and medical/trauma emergencies within competence.
• Comply with patient care, safety protocols, policies and procedures.
• Complete practical assessments, skills development and mandatory training as required.
• Work as part of a double crew or independently where required.
• Maintain vehicles and equipment in a clean, safe and serviceable condition; complete daily checks and report defects.
• Provide a patient-focused, professional and supportive service, maintaining dignity, comfort and confidence.
• Safely transport patients and escorts between homes, hospitals, treatment centres and care facilities.
• Drive vehicles in accordance with road traffic law and conditions, prioritising the safety of passengers and other road users.
• Maintain a smooth and comfortable journey appropriate to the patient's condition.
• Maintain communication with local control using approved systems.
• Complete patient journey records and statistical information accurately and on time.
• Use technology effectively to meet contractual KPIs and performance targets.
• Provide appropriate assistance at incidents encountered during journeys and support colleagues where required.
• Secure patients' homes when unattended and safeguard valuables and personal belongings.
• Maintain, secure and restock Nerams equipment.
• Maintain a smart, professional appearance and comply with the business code of conduct.
• Report accidents, incidents and near misses promptly and accurately.
• Assess risks and, where appropriate, patient condition to ensure booked transport remains suitable.
• Provide professional and compassionate care while respecting patient dignity, cultural and religious beliefs.
• Maintain duty of care to patients, carers, relatives and escorts.
• Communicate relevant patient information to hospitals, healthcare, social care and other appropriate staff.
• Maintain flexibility to work weekends and Bank Holidays.
• Maintain competence in manual and mechanical handling equipment, including tail lifts, child/baby seats and wheelchair systems.
• Maintain geographical knowledge of the service area, including hospitals and treatment centres.

Confidentiality

• Maintain patient confidentiality in accordance with the Data Protection Act and Caldicott guidance.
• Maintain awareness of Freedom of Information requirements.

Health & Safety and Risk Management

• Follow health and safety policies, safe working procedures and incident reporting processes.
• Report accidents, incidents, risks and near misses promptly.
• Use risk assessments to identify and control hazards.
• Attend mandatory and role-specific training.
• Comply with relevant health and safety legislation.
• Protect the health and safety of patients, colleagues, visitors and others.

Safeguarding

• Safeguard children and vulnerable adults encountered during duties.
• Follow relevant safeguarding guidance, policies and procedures.

Policies, Quality and IPC

• Comply with Nerams policies, procedures, protocols and current legislation.
• Ensure work meets required quality and performance standards.
• Follow Infection Prevention and Control guidance and relevant hand hygiene and PPE policies.
• Complete mandatory IPC training and follow measures to reduce healthcare-associated infections.

Working Relationships

• Maintain professional and respectful relationships with patients, carers, colleagues, members of the public and healthcare professionals.
• Communicate effectively with patients, relatives, hospital teams and operational/control staff.

Governance and Security

• Support safe and responsible services for staff, patients and the communities served.
• Comply with health, safety and information governance requirements.
• Report incidents through the Nerams reporting system.
• Maintain appropriate security within the work area.

Training and Development

• Be multi-skilled and support call centre operations when required.
• Participate in mentoring new staff where required.
• Identify development needs through appraisal and maintain CPD.
• Complete all mandatory training.

Equality and Diversity

• Treat staff, patients and visitors fairly and respectfully.
• Comply with equality policies and meet individual patient needs.

Special Conditions

• Duties may change according to service requirements.
• Enhanced DBS clearance is required.

Person SpecificationEssential Knowledge & Experience

• Effective communication and interpersonal skills gained through dealing with customers or the public.
• Stable education/employment record.

Essential Skills and Abilities

• Good communication, literacy and numeracy skills.
• Ability to safely undertake manual handling of patients and equipment.
• Ability to manage sensitive situations professionally, assertively and tactfully.
• Basic IT skills, including Word and email.
• Ability to successfully complete PTS Ambulance Person training and clinical/driver assessment.
• Willingness to undertake required training.

Essential Personal Attributes

• Self-disciplined and able to work independently and as part of a team.
• High standards of personal hygiene and professional presentation.
• Flexible to work rota hours, additional hours, nights, weekends and Bank Holidays.
• Able to pass the required occupational health assessment.
• Satisfactory DBS clearance.
• Full driving licence including at least a provisional C1 licence; maximum 3 penalty points for new entrants or 6 for existing employees.

Essential Qualifications and Experience

• Level 1 qualification such as NVQ1, BTEC Introductory Diploma or equivalent knowledge.
• Two GCSEs or equivalent at grade C or above, including Maths and English.
• Evidence of CPD and development of new skills/knowledge within the previous two years.

Desirable

• Knowledge of ambulance operational procedures.
• Knowledge of health and safety.
• Background in healthcare or customer service.
• At least 12 months' direct healthcare experience supported by theoretical and practical on-the-job training.

Job description Job responsibilities Main Purpose of the JobSafely care for and transport non-emergency PTS patients and support event medical resilience.Ensure timely transportation to hospitals, treatment centres, day units and other care settings.Maintain patient safety by assessing risks and following safe working practices.Main Duties and ResponsibilitiesUndertake PTS duties including wheelchair clamping, patient assessment, manual handling, oxygen therapy, BLS/AED, airway and circulatory management, and medical/trauma emergencies within competence.Comply with patient care, safety protocols, policies and procedures.Complete practical assessments, skills development and mandatory training as required.Work as part of a double crew or independently where required.Maintain vehicles and equipment in a clean, safe and serviceable condition; complete daily checks and report defects.Provide a patient-focused, professional and supportive service, maintaining dignity, comfort and confidence.Safely transport patients and escorts between homes, hospitals, treatment centres and care facilities.Drive vehicles in accordance with road traffic law and conditions, prioritising the safety of passengers and other road users.Maintain a smooth and comfortable journey appropriate to the patient's condition.Maintain communication with local control using approved systems.Complete patient journey records and statistical information accurately and on time.Use technology effectively to meet contractual KPIs and performance targets.Provide appropriate assistance at incidents encountered during journeys and support colleagues where required.Secure patients' homes when unattended and safeguard valuables and personal belongings.Maintain, secure and restock Nerams equipment.Maintain a smart, professional appearance and comply with the business code of conduct.Report accidents, incidents and near misses promptly and accurately.Assess risks and, where appropriate, patient condition to ensure booked transport remains suitable.Provide professional and compassionate care while respecting patient dignity, cultural and religious beliefs.Maintain duty of care to patients, carers, relatives and escorts.Communicate relevant patient information to hospitals, healthcare, social care and other appropriate staff.Maintain flexibility to work weekends and Bank Holidays.Maintain competence in manual and mechanical handling equipment, including tail lifts, child/baby seats and wheelchair systems.Maintain geographical knowledge of the service area, including hospitals and treatment centres.ConfidentialityMaintain patient confidentiality in accordance with the Data Protection Act and Caldicott guidance.Maintain awareness of Freedom of Information requirements.Health & Safety and Risk ManagementFollow health and safety policies, safe working procedures and incident reporting processes.Report accidents, incidents, risks and near misses promptly.Use risk assessments to identify and control hazards.Attend mandatory and role-specific training.Comply with relevant health and safety legislation.Protect the health and safety of patients, colleagues, visitors and others.SafeguardingSafeguard children and vulnerable adults encountered during duties.Follow relevant safeguarding guidance, policies and procedures.Policies, Quality and IPCComply with Nerams policies, procedures, protocols and current legislation.Ensure work meets required quality and performance standards.Follow Infection Prevention and Control guidance and relevant hand hygiene and PPE policies.Complete mandatory IPC training and follow measures to reduce healthcare-associated infections.Working RelationshipsMaintain professional and respectful relationships with patients, carers, colleagues, members of the public and healthcare professionals.Communicate effectively with patients, relatives, hospital teams and operational/control staff.Governance and SecuritySupport safe and responsible services for staff, patients and the communities served.Comply with health, safety and information governance requirements.Report incidents through the Nerams reporting system.Maintain appropriate security within the work area.Training and DevelopmentBe multi-skilled and support call centre operations when required.Participate in mentoring new staff where required.Identify development needs through appraisal and maintain CPD.Complete all mandatory training.Equality and DiversityTreat staff, patients and visitors fairly and respectfully.Comply with equality policies and meet individual patient needs.Special ConditionsDuties may change according to service requirements.Enhanced DBS clearance is required.Person SpecificationEssential Knowledge & ExperienceEffective communication and interpersonal skills gained through dealing with customers or the public.Stable education/employment record.Essential Skills and AbilitiesGood communication, literacy and numeracy skills.Ability to safely undertake manual handling of patients and equipment.Ability to manage sensitive situations professionally, assertively and tactfully.Basic IT skills, including Word and email.Ability to successfully complete PTS Ambulance Person training and clinical/driver assessment.Willingness to undertake required training.Essential Personal AttributesSelf-disciplined and able to work independently and as part of a team.High standards of personal hygiene and professional presentation.Flexible to work rota hours, additional hours, nights, weekends and Bank Holidays.Able to pass the required occupational health assessment.Satisfactory DBS clearance.Full driving licence including at least a provisional C1 licence; maximum 3 penalty points for new entrants or 6 for existing employees.Essential Qualifications and ExperienceLevel 1 qualification such as NVQ1, BTEC Introductory Diploma or equivalent knowledge.Two GCSEs or equivalent at grade C or above, including Maths and English.Evidence of CPD and development of new skills/knowledge within the previous two years.DesirableKnowledge of ambulance operational procedures.Knowledge of health and safety.Background in healthcare or customer service.At least 12 months' direct healthcare experience supported by theoretical and practical on-the-job training.

Person Specification

Experience

Desirable

• Experience dealing with customers or members of the public.
• Experience demonstrating effective communication and interpersonal skills.
• Ability to undertake manual handling, including handling patients and equipment.
• Experience handling sensitive situations professionally and tactfully.
• Experience or ability to complete the required PTS Ambulance Person clinical and driver training.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• L3 EFAW
• UK Driving Licence
• Enhanced DBS on the update service

Person Specification Experience Desirable Experience dealing with customers or members of the public. Experience demonstrating effective communication and interpersonal skills. Ability to undertake manual handling, including handling patients and equipment. Experience handling sensitive situations professionally and tactfully. Experience or ability to complete the required PTS Ambulance Person clinical and driver training. Qualifications Essential GCSE grade A to C in English and Maths Desirable L3 EFAW UK Driving Licence Enhanced DBS on the update service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nerams Limited

Address

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Employer's website

https://nerams.org.uk/ (Opens in a new tab)

Employer details

Employer name

Nerams Limited

Address

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Employer's website

https://nerams.org.uk/ (Opens in a new tab)

Job summary

Emergency Care Assistant (ECA)

Our ECAs support paramedics in providing urgent care during emergency callouts. Youll assist with patient assessments, administer treatments, and operate ambulance vehicles with care and precision.

What you'll need:

• Full UK driving licence and blue light qualification (CERAD or IHCD)
• Relevant Clinical Qualifications (e.g. DAEUCS or FREC4, etc.)
• The ability to assist and support clinicians in their clinical practice

Main duties of the job

Emergency Care Assistant (ECA)

Our ECAs support paramedics in providing urgent care during emergency callouts. Youll assist with patient assessments, administer treatments, and operate ambulance vehicles with care and precision.

What you'll need:

• Full UK driving licence and blue light qualification (CERAD or IHCD)
• Relevant Clinical Qualifications (e.g. DAEUCS or FREC4, etc.)
• The ability to assist and support clinicians in their clinical practice

About us

Who we are

Nerams Ltd is a Care Quality Commission (CQC) regulated independent ambulance service with a wealth of operational and educational experience. The directorate of the organisation combines healthcare professionals, operational managers, logistics and systems experts, and educators to provide leadership and systems that maintain a high level of service to all users.

Our core values:

• Care

• Teamwork

• Quality

• Respect

• Honesty

Job summary

Youll be responsible for supporting patients with complex needs, including those with complex mental health conditions ensuring their transport is safe, secure, and tailored to their specific requirements.

What you'll need

• A compassionate, patient-centred approach
• Experience working with mental health service users is desirable
• All training is provided, but experience in a secure transport setting is desirable

Main duties of the job

Youll be responsible for supporting patients with complex needs, including those with complex mental health conditions ensuring their transport is safe, secure, and tailored to their specific requirements.

What you'll need

• A compassionate, patient-centred approach
• Experience working with mental health service users is desirable
• All training is provided, but experience in a secure transport setting is desirable

About us

Who We Are

Nerams Ltd is a trusted provider of health and social care transport services acrossthe UK. We support patients and communities through a range of specialist non-emergency and emergency transport operations. From frontline ambulance care topatient transport, our teams play a vital role in keeping people safe, comfortable, anddignified during their care journeys.

Everything we do is guided by our vision Aspiring to be better today and evenbetter tomorrow in everything we do and our five core values:

• CareWe put compassion at the heart of our service.
• TeamworkWe support each other to achieve shared success.
• QualityWe go above and beyond to maintain high standards.
• RespectWe treat every individual with dignity and understanding.
• HonestyWe are open, transparent, and accountable.

Details

Date posted

24 September 2026

Pay scheme

Other

Salary

£26,773.38 a year

Contract

Permanent

Working pattern

Full-time

Reference number

E0514-26-0002

Job locations

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Nerams

Unit 5

194 Commerce Park, Stephenson Road

WASHINGTON

Tyne And Wear

NE37 3HT

United Kingdom

Job description

Job responsibilities

Nerams Ltd

Nerams Ltd are an independent ambulance service working in partnership with the NHS, local authorities, heavy industry and many other diverse clients

Regulated by the Care Quality Commission and held to the same high standard as NHS Ambulance Trusts, we strive to offer the highest standard of patient care.

Our core values of care, teamwork, quality, respect and honesty are at the heart of everything we do. Are you ready to start your career and development with us?

The Role of an Specialist Transport Assistant

The role and training you will undertake as a Specialist Transport Assistant is varied and exciting. Initial training will consist of in the classroom covering patient care, clinical practice, mental health, restraint training and other key aspects of the role. You will be:

• Responsible for the care and safe transportation of mental health patients.
• Ensuring timely transportation to and from appointments at hospitals, treatment centres, day units or other places of care.
• At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices.

You must:

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

When completing Mental Health transportation you will work alongside other Specialist Transport staff, as well as the police, mental health services and other healthcare professionals to transport mental health patients. This may be for assessment or treatment at another location from where they are in the community, hospital or prison.

This role will utilise all the new skills you have learnt in the classroom. The ideal candidate will be an excellent communicator and be willing to put patient care at the forefront of what they do. We will look for people that demonstrate our core values of care, respect, honesty, quality and teamwork.

Job description Job responsibilities Nerams LtdNerams Ltd are an independent ambulance service working in partnership with the NHS, local authorities, heavy industry and many other diverse clientsRegulated by the Care Quality Commission and held to the same high standard as NHS Ambulance Trusts, we strive to offer the highest standard of patient care.Our core values of care, teamwork, quality, respect and honesty are at the heart of everything we do. Are you ready to start your career and development with us?The Role of an Specialist Transport AssistantThe role and training you will undertake as a Specialist Transport Assistant is varied and exciting. Initial training will consist of in the classroom covering patient care, clinical practice, mental health, restraint training and other key aspects of the role. You will be:Responsible for the care and safe transportation of mental health patients.Ensuring timely transportation to and from appointments at hospitals, treatment centres, day units or other places of care.At all times the post holder must ensure patient safety and reduction in harm to patients, self, colleagues and others by assessing risks and adopting safe working practices.You must:Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standardsGood attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directedFull manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).Expectation of dealing with people, demonstrating sound customer care skills.Working with the public or public involvementTo be flexible and adaptable, trustworthy, approachable and tactful.To be diplomatic, caring, empathetic, enthusiastic and a mature attitudeTo be able to handle traumatic, emotional and distressing situationsTo be able to deal with various patient conditions, some of which that can be distressing.A minimum entry age of 21yrs old.When completing Mental Health transportation you will work alongside other Specialist Transport staff, as well as the police, mental health services and other healthcare professionals to transport mental health patients. This may be for assessment or treatment at another location from where they are in the community, hospital or prison.This role will utilise all the new skills you have learnt in the classroom. The ideal candidate will be an excellent communicator and be willing to put patient care at the forefront of what they do. We will look for people that demonstrate our core values of care, respect, honesty, quality and teamwork.

Person Specification

Experience

Essential

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Desirable

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Experience

Essential

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Desirable

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Qualifications

Essential

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.
• PMVA training
• RNR training

Desirable

• Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards
• Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed
• Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points).
• Expectation of dealing with people, demonstrating sound customer care skills.
• Working with the public or public involvement
• To be flexible and adaptable, trustworthy, approachable and tactful.
• To be diplomatic, caring, empathetic, enthusiastic and a mature attitude
• To be able to handle traumatic, emotional and distressing situations
• To be able to deal with various patient conditions, some of which that can be distressing.
• A minimum entry age of 21yrs old.

Person Specification Experience Essential Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. Desirable Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. Experience Essential Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. Desirable Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. Qualifications Essential Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old. PMVA training RNR training Desirable Meet Nerams` requirements for fitness and health standards, including the DVLA group 2 driving standards Good attendance record in terms of number and length of absences. High standards of personal hygiene. Wear uniform as supplied and directed Full manual car driving licence (A minimum of 1 years driving experience with fewer than 6 penalty points). Expectation of dealing with people, demonstrating sound customer care skills. Working with the public or public involvement To be flexible and adaptable, trustworthy, approachable and tactful. To be diplomatic, caring, empathetic, enthusiastic and a mature attitude To be able to handle traumatic, emotional and distressing situations To be able to deal with various patient conditions, some of which that can be distressing. A minimum entry age of 21yrs old.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nerams Limited

Address

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Employer's website

https://nerams.org.uk/ (Opens in a new tab)

Employer details

Employer name

Nerams Limited

Address

Nerams Ltd

Chilton

FERRYHILL

County Durham

DL17 0EW

United Kingdom

Employer's website

https://nerams.org.uk/ (Opens in a new tab)

Job summary

As a Nerams Paramedic, you'll provide high-quality emergency care to patients, acting decisively and compassionately in a fast-paced environment. Youll work closely with Emergency Care Assistants to stabilise patients, deliver pre-hospital interventions, and ensure safe onward journeys. You will act as a mentor to those you work with, including Newly Qualified Paramedics.

What you'll need:

• HCPC registration and 2 years of experience
• Strong clinical knowledge and the ability to pass on that knowledge
• Excellent communication and decision-making skills

Main duties of the job

As a Nerams Paramedic, you'll provide high-quality emergency care to patients, acting decisively and compassionately in a fast-paced environment. Youll work closely with Emergency Care Assistants to stabilise patients, deliver pre-hospital interventions, and ensure safe onward journeys. You will act as a mentor to those you work with, including Newly Qualified Paramedics.

What you'll need:

• HCPC registration and 2 years of experience
• Strong clinical knowledge and the ability to pass on that knowledge
• Excellent communication and decision-making skills

About us

Who We Are

Nerams Ltd is a trusted provider of health and social care transport services acrossthe UK. We support patients and communities through a range of specialist non-emergency and emergency transport operations. From frontline ambulance care topatient transport, our teams play a vital role in keeping people safe, comfortable, anddignified during their care journeys.

Everything we do is guided by our vision Aspiring to be better today and evenbetter tomorrow in everything we do and our five core values:

• CareWe put compassion at the heart of our service.

• TeamworkWe support each other to achieve shared success.

• QualityWe go above and beyond to maintain high standards.

• RespectWe treat every individual with dignity and understanding.

• HonestyWe are open, transparent, and accountable.

Job summary

Ferryhill & Chilton Medical Practice are looking for an experienced HCA to join their team. They will be working under the direct supervision of the practice nurse lead and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of patient care.

Main duties of the job

To assist in and perform routine tasks related to patient care, as directed by senior nursing staff and GPs. Duties to include;

LTCs

Urinalysis

ECGs

Peak flow readings

24 hr BP

Venepuncture

Blood pressure measurements

Diabetic Foot checks

Chaperoning and assisting patients where appropriate who are being examined by another clinician

Requesting basic pathology tests, for example urine culture, swabs

Following agreed clinical protocols with referral to senior nurses or GPs as appropriate

Processing and management of laboratory samples requested by GPs/nurses

Vaccine/cold chain storage, monitoring and recording

Surgical equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions.

Assisting in the assessment and surveillance of patients health and well-being

Helping to raise awareness of health and well-being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well-being

Any other duties within skill set that may be required

About us

We are a very friendly, warm and welcoming practice with a 15,000 patient list size.

All staff are required to work between both Ferryhill & Chilton Practice.

We also cover Enhanced Access on a Monday evening 6pm- 8pm, one in four Friday's 6pm- 8pm and one in four Saturday's 9am 5pm.

Job summary

IntraHealth are recruiting for a Medical Receptionist / Administrative Support for our West Cornforth Medical Centre.

Our ideal candidate will have experience of primary care and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.

The successful applicant for this post will be joining us at a particularly exciting time and in return you will enjoy excellent NHS terms and conditions, competitive salary and opportunities for personal and professional development both locally and nationally.

Main duties of the job

• To provide a high standard of patient service.
• To have thorough knowledge of practice procedures and to work in accordance of written protocols.
• Provide general assistance to the practice team to both clinical and non clinical.
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
• Resolve queries/problems from patients, clinicians and associated staff.
• Deal with external agencies such as other practices, secondary care and 3rd party organisations.
• To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
• Undertake all clerical, reception and administration duties applicable to the medical practice.

About us

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.