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Band 6 Speech and language therapist
Central and North West London NHS Foundation Trust
Inner London, Greater London
GBP 45,953 - 54,254 per year
Radiographer
Job summary The Hillingdon Speech and Language Therapy department is a friendly, enthusiastic team where we strive to provide services of high quality for the…
1 month(s) ago
Band 6 Speech and language therapist
Central and North West London NHS Foundation Trust
Inner London, Greater London
GBP 45,953 - 54,254 per year
Radiographer
Job summary The Hillingdon Speech and Language Therapy department is a friendly, enthusiastic team where we strive to provide services of high quality for the…
1 month(s) ago
Registered General Nurse Ward (Fixed Term)
Healthcare Management Trust – St Hugh’s Hospital
Inner London, Greater London
GBP 31,761 per year
Radiographer
Job summary Are you a compassionate, motivated and experienced Registered Nurse looking to develop your surgical nursing skills within a supportive and innovat…
1 month(s) ago
Registered General Nurse Ward (Fixed Term)
Healthcare Management Trust – St Hugh’s Hospital
Inner London, Greater London
GBP 31,761 per year
Radiographer
Job summary Are you a compassionate, motivated and experienced Registered Nurse looking to develop your surgical nursing skills within a supportive and innovat…
1 month(s) ago
Qualified Dispenser
Mowbray House Surgery
Inner London, Greater London
GP/General Practitioner
Job summary We have an exciting opportunity to recruit an enthusiastic Qualified Dispenser to join our dedicated Dispensary team at Mowbray House Surgery and H…
1 month(s) ago
Qualified Dispenser
Mowbray House Surgery
Inner London, Greater London
GP/General Practitioner
Job summary We have an exciting opportunity to recruit an enthusiastic Qualified Dispenser to join our dedicated Dispensary team at Mowbray House Surgery and H…
1 month(s) ago
Qualified Dispenser - BANK
Mowbray House Surgery
Inner London, Greater London
GP/General Practitioner
Job summary We have an exciting opportunity to recruit an enthusiastic Qualified BANK Dispenser to join our dedicated Dispensary team at Mowbray House Surgery…
1 month(s) ago
Qualified Dispenser - BANK
Mowbray House Surgery
Inner London, Greater London
GP/General Practitioner
Job summary We have an exciting opportunity to recruit an enthusiastic Qualified BANK Dispenser to join our dedicated Dispensary team at Mowbray House Surgery…
1 month(s) ago
Maternity GP Locum
City Way Medical Practice
Inner London, Greater London
GBP 80 per year
GP/General Practitioner
Job summary We are seeking a committed and enthusiastic GP who can provide maternity cover for 6 months to join our friendly and multidisciplinary team.
1 month(s) ago
Maternity GP Locum
City Way Medical Practice
Inner London, Greater London
GBP 80 per year
GP/General Practitioner
Job summary We are seeking a committed and enthusiastic GP who can provide maternity cover for 6 months to join our friendly and multidisciplinary team.
1 month(s) ago
Booking Centre Operative
University Hospitals of Leicester NHS Trust
Leicestershire, Rutland and Northamptonshire, East Midlands
GBP 25,272 per year
GP/General Practitioner
Job summary X2 Full Time Positions at 37.5 Hours X1 Part Time Position at 20 Hours X1 Part Time Position at 15 Hours At University Hospitals of Leicester, our…
1 month(s) ago
Booking Centre Operative
University Hospitals of Leicester NHS Trust
Leicestershire, Rutland and Northamptonshire, East Midlands
GBP 25,272 per year
GP/General Practitioner
Job summary X2 Full Time Positions at 37.5 Hours X1 Part Time Position at 20 Hours X1 Part Time Position at 15 Hours At University Hospitals of Leicester, our…
1 month(s) ago
Band 6 Speech and language therapist
Central and North West London NHS Foundation Trust View all jobs
Posted 1 month(s) ago
Reference: 333-G-HC-1643
Job summary
The Hillingdon Speech and Language Therapy department is a friendly, enthusiastic team where we strive to provide services of high quality for the diverse population of the London Borough of Hillingdon.
The service over the years has built up excellent relationships with parents, service users and the local authority. The Hillingdon paediatric Speech and Language Therapy Service is commended for continually developing their service based on evidence, feedback and innovations.
We have an opportunity for a Full Time band 6 speech and language therapist to work in our Early Years Team alongside our SLT Assistants
We are looking for enthusiastic, flexible and innovative therapists with a special interest and knowledge of working with children with a range of difficulties, to join the Early Years team. This post will require proficient skills in the assessment and management of pre school children, as well as working with other members of the team to support junior colleges and to continue to develop the service being offered. The appointed therapist will maintain up-to-date knowledge of national guidelines and policies related to service delivery.
Main duties of the job
- To provide a specialist service to pre school children with speech language and communication needs/ Speech disorders/Social communication differences
- To be responsible for providing specialist assessment and diagnosis of children within Early Years settings
- To provide specialist ongoing therapy through individual therapy sessions and groups where appropriate
- To provide advice and training to parents and other professionals around early identification intervention and prevention.
- To contribute to, and provide feedback about, possible developments in the team
We can offer you:
- A supportive, friendly team of speech and language therapy colleagues
- An identified buddy
- Regular supervision meetings with a senior therapist every 6 weeks, along with an annual appraisal
- Termly peer supervision meetings where you can discuss difficult cases, read articles together and share your experiences
- A busy but manageable caseload working with pre-school children
- Working with experienced assistants
- Opportunities to develop your clinical skills and knowledge through termly study afternoons, shadowing more experienced therapists, membership of a SIG/CEN, opportunities to invite a senior therapist for a joint consultation
About us
Come and join us and be one of the friendly and supportive 1500 Therapists / AHP's in CNWL. We work in many different teams in both physical and mental health, as well as a number of specialist areas. You could have a career for life with us and maintain your dual skills.
CNWL is very fortunate in having a long-established professional structure and this includes a Head of Therapies, an AHP associate director, Trust wide Professional Leads for all professional groups and borough and specialist professional leadership. This has the huge benefit of ensuring representation of our profession and therapies as a whole at all levels - both strategically and operationally.
Personal and professional development is a high priority for the profession this enables us to invest in the development of our staff by providing excellent internal training as well as commissioning specialised external training and providing quality supervision. This ensures all our therapists reach their full potential at every stage of their career. Our commitment to research, audit and evidence-based practice is made possible by our strong links with local universities and our CNWL AHP Research Network.
Equality, Diversity and Inclusion are a priority for us in CNWL we expect staff to be culturally competent, reflective and open to culturally diverse CPD opportunities.
Details
Date posted
21 August 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
£45,953 to £54,254 a year Per annum incl. HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
333-G-HC-1643
Job locations
Uxbridge Health Centre
George Street
Uxbridge
UB8 1UB
United Kingdom
Job description
Job responsibilities
1.1 To assess, develop and implement specialist Speech and Language Therapy treatment.
1.2 To provide appropriate specialist intervention and evaluate outcomes.
1.3 To demonstrate highly developed auditory and perceptual skills in the assessment, diagnosis and treatment of children.
1.4 To facilitate relevant professionals/parents to carry out speech and language therapy programmes/strategies/advice
1.5 To monitor the effectiveness of speech and language therapy programmes/strategies/advice being delivered by other relevant professionals/parents and adjust as necessary
1.6 To make a differential diagnosis on the basis of evidence from assessment seeking advice as appropriate
1.7 To develop clear packages of care based on best practice and differential diagnosis and to use specialist clinical knowledge to inform case management.
1.8 To demonstrate clinical effectiveness by use of evidence based practice and outcome measures.
1.9 To keep up to date with new techniques and developments for the promotion and maintenance of good practice in own specialist clinical area.
1.10 To demonstrate the ability to reflect on practice with peers and supervisors and identify own strengths and development need
1.11 To manage own complex caseload independently and to prioritise workload using specialist skills, accessing support as appropriate
1.12 To ensure that children, their families and schools are involved in the planning and implementation of their care
1.13To evaluate own delivery and to be accountable for own professional actions and decisions, and recognise own professional boundaries seeking advice as appropriate from supervisor/ team leader.
1.14 To report, in a timely manner, all concerns regarding Safeguarding issues to Team Leader or supervisor & to refer onto Social Services & Named Nurse for Safeguarding as appropriate, following the latest Safeguarding guidance/policy.
Job description
Job responsibilities
1.1 To assess, develop and implement specialist Speech and Language Therapy treatment.
1.2 To provide appropriate specialist intervention and evaluate outcomes.
1.3 To demonstrate highly developed auditory and perceptual skills in the assessment, diagnosis and treatment of children.
1.4 To facilitate relevant professionals/parents to carry out speech and language therapy programmes/strategies/advice
1.5 To monitor the effectiveness of speech and language therapy programmes/strategies/advice being delivered by other relevant professionals/parents and adjust as necessary
1.6 To make a differential diagnosis on the basis of evidence from assessment seeking advice as appropriate
1.7 To develop clear packages of care based on best practice and differential diagnosis and to use specialist clinical knowledge to inform case management.
1.8 To demonstrate clinical effectiveness by use of evidence based practice and outcome measures.
1.9 To keep up to date with new techniques and developments for the promotion and maintenance of good practice in own specialist clinical area.
1.10 To demonstrate the ability to reflect on practice with peers and supervisors and identify own strengths and development need
1.11 To manage own complex caseload independently and to prioritise workload using specialist skills, accessing support as appropriate
1.12 To ensure that children, their families and schools are involved in the planning and implementation of their care
1.13To evaluate own delivery and to be accountable for own professional actions and decisions, and recognise own professional boundaries seeking advice as appropriate from supervisor/ team leader.
1.14 To report, in a timely manner, all concerns regarding Safeguarding issues to Team Leader or supervisor & to refer onto Social Services & Named Nurse for Safeguarding as appropriate, following the latest Safeguarding guidance/policy.
Person Specification
Education and Qualifications
Essential
- Recognised speech and language Therapy degree qualification (minimum of 2:1 or equivalent)
- Health and Care Professions Council licence to practice
- Registered member of RSCLT (Royal College of Speech and Language Therapists)
- Further training courses relevant to the post
Desirable
- First class honours degree or equivalent
- Extensive training relevant to the post
- Attendance at special interest group/ clinical excellence group for eg Autism/dysfluency/complex needs
- ADOS Training
Previous Experience
Essential
- Experience of working with pre school children as a therapist
- Experience of assessing pre school children
- Experience of delivering training/parent workshops
- Experience of offering informal support to less experienced colleagues
- Experience of working in a multiagency/multi-disciplinary team
Desirable
- Experience of leading on a project to improve/develop the service
- Experience of supervising a student
- Experience of developing and delivering training
- Experience of working with signalong
Skills and knowledge
Essential
- In depth knowledge of assessment tools and experience of using them relevant to school age and preschool
- Knowledge of national policies and procedures relevant to pre school age children
- Knowledge of the principles of clinical governance
- In-depth knowledge of a range of appropriate therapy approaches, and experience in using them with pre school children
- Experience of contributing to an audit
- Good knowledge of the roles of other professionals relevant to pre school children.
- Good knowledge of standards of record keeping
Desirable
- Experience of using Systm one as the main electronic record
- Experience of leading a clinical audit
Attitudes, aptitudes, personal characteristics
Essential
- Excellent communication and interpersonal skills with professionals, children and their families
- Evidence of being a pro-active and supportive team member
- Good negotiation and problem solving skills
- Good organisational skills and ability to prioritise and meet deadlines
Person Specification
Education and Qualifications
Essential
- Recognised speech and language Therapy degree qualification (minimum of 2:1 or equivalent)
- Health and Care Professions Council licence to practice
- Registered member of RSCLT (Royal College of Speech and Language Therapists)
- Further training courses relevant to the post
Desirable
- First class honours degree or equivalent
- Extensive training relevant to the post
- Attendance at special interest group/ clinical excellence group for eg Autism/dysfluency/complex needs
- ADOS Training
Previous Experience
Essential
- Experience of working with pre school children as a therapist
- Experience of assessing pre school children
- Experience of delivering training/parent workshops
- Experience of offering informal support to less experienced colleagues
- Experience of working in a multiagency/multi-disciplinary team
Desirable
- Experience of leading on a project to improve/develop the service
- Experience of supervising a student
- Experience of developing and delivering training
- Experience of working with signalong
Skills and knowledge
Essential
- In depth knowledge of assessment tools and experience of using them relevant to school age and preschool
- Knowledge of national policies and procedures relevant to pre school age children
- Knowledge of the principles of clinical governance
- In-depth knowledge of a range of appropriate therapy approaches, and experience in using them with pre school children
- Experience of contributing to an audit
- Good knowledge of the roles of other professionals relevant to pre school children.
- Good knowledge of standards of record keeping
Desirable
- Experience of using Systm one as the main electronic record
- Experience of leading a clinical audit
Attitudes, aptitudes, personal characteristics
Essential
- Excellent communication and interpersonal skills with professionals, children and their families
- Evidence of being a pro-active and supportive team member
- Good negotiation and problem solving skills
- Good organisational skills and ability to prioritise and meet deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Uxbridge Health Centre
George Street
Uxbridge
UB8 1UB
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Uxbridge Health Centre
George Street
Uxbridge
UB8 1UB
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
Apply Now
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Registered General Nurse Ward (Fixed Term)
Healthcare Management Trust – St Hugh’s Hospital View all jobs
Posted 1 month(s) ago
Reference: B0318-26-0022
Job summary
Are you a compassionate, motivated and experienced Registered Nurse looking to develop your surgical nursing skills within a supportive and innovative clinical environment?
Healthcare Management Trust (HMT) is looking for a Registered Nurse to join our Ward team,on a fixed term basis for a year's maternity cover,and provide high-quality, person-centred care to a diverse range of surgical patients.
This is an exciting opportunity for a nurse who is passionate about delivering excellent standards of care, developing their clinical knowledge and making a genuine difference to the experience and outcomes of our patients.
Working under the guidance of the Ward Manager and alongside the multidisciplinary team, you will play an important role in assessing, planning, delivering and evaluating individualised nursing care. You will support patients throughout their surgical journey, including pre- and post-operative care, discharge planning and continuity of care.
You will also have the opportunity to contribute to a positive learning environment, supporting students, learners and junior colleagues while continuing to develop your own professional practice.
Main duties of the job
As a Registered Nurse, you will:
- Provide safe, effective and compassionate nursing care to a varied group of surgical patients.
- Assess, plan, implement and evaluate individualised care plans, adapting care according to patients' changing needs.
- Provide high-quality pre- and post-operative care, including monitoring vital signs and recognising and responding appropriately to patient deterioration.
- Safely administer prescribed medicines and monitor patients for their effects.
- Maintain accurate, timely and comprehensive nursing documentation, including electronic patient records.
- Work collaboratively with the multidisciplinary team to ensure excellent patient outcomes and continuity of care.
- Support effective discharge planning and ensure appropriate continuity and aftercare between hospital and home.
- Maintain patients' privacy, dignity, confidentiality and independence at all times.
- Contribute to the development and sharing of good clinical practice within the ward.
- Support students, learners and junior colleagues, contributing to a positive learning environment.
- Participate in teaching, preceptorship, mentoring and professional development activities as appropriate.
- Identify and report risks, accidents and incidents in accordance with HMT policies and procedures.
- Maintain high standards of infection prevention and control, health and safety and information governance.
- Work flexibly across clinical areas when required, according to your skills, experience and service needs.
About us
At the Healthcare Management Trust (HMT), we are committed to delivering outstanding, compassionate care. Our vision is to be the most innovative and best quality provider of niche health and social care services, and every member of our team plays an important role in making that vision a reality.
Our purpose is simple: to make every contact count, ensuring every resident and patient receives the best possible experience and outcome. We place patients at the heart of everything we do, working collaboratively, embracing innovation, and continually striving to improve.
Our values guide us every day:
- Caring
- Enterprising
- Resourceful
- Authentic
- Accountable
If you share these values and are passionate about delivering exceptional patient care, we'd love to hear from you.
Our benefits include:
Company Pension
Cycle to work scheme
Health and wellbeing programme
Life insurance
Private medical insurance
Working for Healthcare Management Trust
At HMT, we believe our people are our greatest asset. We encourage everyone to bring their authentic selves to work and are committed to creating an inclusive environment where everyone feels respected, valued and supported.
If you're passionate about delivering outstanding care and want to join an organisation that's committed to excellence, we'd be delighted to receive your application.
We reserve the right to close this vacancy early should sufficient applications be received.
Details
Date posted
21 August 2026
Pay scheme
Other
Salary
£31,761 a year
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
B0318-26-0022
Job locations
St. Hughs Hospital
Peaks Lane
Grimsby
DN32 9RP
United Kingdom
Job description
Job responsibilities
1.
The post holder must have valid NMC Registration and Revalidation and work in accordance with the NMC demonstrating knowledge and skills related to evidence-based practice. Be aware of your role with regard to the Medicines of Code of Practice.
2.
A holistic approach to caring should be planned that will include the appropriate level of physiological, pathological, spiritual, socio-economic and cultural aspects which influence the care of clients within your specific specialty.
3.
To ensure that all patient care is documented and all the relevant documentation is completed accurately within agreed timescales using approved patient documentation, in line with NMC and local standards showing an ability to work both autonomously and within a team.
4.
Implement a nursing plan for an assigned group of patients indicating assessment and re-assessment formulated for individual care pathways and discharge planning.
5.
Maintain and promote effective communication with all members of the multidisciplinary team and other Wards/Departments.
6.
Contribute towards sharing good practice within the ward/department.
7.
Maintain an awareness of the developments in the care and treatment of patients in order to be able to carry out duties competently and efficiently.
8.
Prioritise workload as ward acuity requires being aware of budget requirements whilst maintaining excellent clinical standards of nursing practice.
9.
To work cohesively with all members of the ward team in ensuring that the very best services to patients are provided at all times and keeping accurate and complete records of patients documentation and care plans. Ensure that nursing documentation is maintained to HMT standards (including electronic records). Maintaining confidentiality and integrity of information in line with data protection.
10.
The post holder must ensure continuity of care between home and hospital/clinic and that appropriate aftercare is provide following discharge from hospital/clinic
11.
Safely administers prescribed medications and monitor effects.
12.
Undertake formal and informal teaching sessions as required and undertake training to act as a mentor to students.
13.
To maintain confidentiality surrounding patients admissions and treatment at all times to order tests and clinical investigations as directed using the hospital IT systems and access results as appropriate ensuring that the correct results are documented.
14.
Maintains a safe environment for the patient pre- and post-surgery, including monitoring vital signs as per post-operative policy, while providing high standard and quality care.
15.
Ensure where appropriate that the programmes of training for learners, both student nurses and support workers are completed.
16.
To promote the Health Care Management Trusts (HMT) image to all individuals, groups and organizations both within the hospital and to the community at large.
17.
Report all accidents and untoward incidents to the nurse in charge of the area and complete an incident form in accordance with HMT policy.
18.
Be aware of health and safety issues and attends training sessions and mandatory training.
19.
Be able to identify potential risks and carry out risk assessments consistent with organisation policies, procedures, and legal requirements.
20.
Contribute to the development and maintenance of a positive learning environment for colleagues, patients and visitors.
21.
Staff may be required to work in different departments at times to assist the departments and contribute to ongoing development.
22.
Attend all mandatory training and participate in the program for preceptorship and to be a support to new and junior staff as required.
Job description
Job responsibilities
1.
The post holder must have valid NMC Registration and Revalidation and work in accordance with the NMC demonstrating knowledge and skills related to evidence-based practice. Be aware of your role with regard to the Medicines of Code of Practice.
2.
A holistic approach to caring should be planned that will include the appropriate level of physiological, pathological, spiritual, socio-economic and cultural aspects which influence the care of clients within your specific specialty.
3.
To ensure that all patient care is documented and all the relevant documentation is completed accurately within agreed timescales using approved patient documentation, in line with NMC and local standards showing an ability to work both autonomously and within a team.
4.
Implement a nursing plan for an assigned group of patients indicating assessment and re-assessment formulated for individual care pathways and discharge planning.
5.
Maintain and promote effective communication with all members of the multidisciplinary team and other Wards/Departments.
6.
Contribute towards sharing good practice within the ward/department.
7.
Maintain an awareness of the developments in the care and treatment of patients in order to be able to carry out duties competently and efficiently.
8.
Prioritise workload as ward acuity requires being aware of budget requirements whilst maintaining excellent clinical standards of nursing practice.
9.
To work cohesively with all members of the ward team in ensuring that the very best services to patients are provided at all times and keeping accurate and complete records of patients documentation and care plans. Ensure that nursing documentation is maintained to HMT standards (including electronic records). Maintaining confidentiality and integrity of information in line with data protection.
10.
The post holder must ensure continuity of care between home and hospital/clinic and that appropriate aftercare is provide following discharge from hospital/clinic
11.
Safely administers prescribed medications and monitor effects.
12.
Undertake formal and informal teaching sessions as required and undertake training to act as a mentor to students.
13.
To maintain confidentiality surrounding patients admissions and treatment at all times to order tests and clinical investigations as directed using the hospital IT systems and access results as appropriate ensuring that the correct results are documented.
14.
Maintains a safe environment for the patient pre- and post-surgery, including monitoring vital signs as per post-operative policy, while providing high standard and quality care.
15.
Ensure where appropriate that the programmes of training for learners, both student nurses and support workers are completed.
16.
To promote the Health Care Management Trusts (HMT) image to all individuals, groups and organizations both within the hospital and to the community at large.
17.
Report all accidents and untoward incidents to the nurse in charge of the area and complete an incident form in accordance with HMT policy.
18.
Be aware of health and safety issues and attends training sessions and mandatory training.
19.
Be able to identify potential risks and carry out risk assessments consistent with organisation policies, procedures, and legal requirements.
20.
Contribute to the development and maintenance of a positive learning environment for colleagues, patients and visitors.
21.
Staff may be required to work in different departments at times to assist the departments and contribute to ongoing development.
22.
Attend all mandatory training and participate in the program for preceptorship and to be a support to new and junior staff as required.
Person Specification
Experience
Essential
- Basic/Intermediate life support (ALS trained desirable)
- Knowledge and experience in surgical nursing, working with complex surgical patients with a vast variety of patient specialties to assess, plan, implement and evaluate patient care and adapt and make necessary changes while maintaining privacy and dignity. Identify deteriorating patients and take appropriate action.
- Ability to demonstrate assertiveness, tact and diplomacy
- Enthusiastic, self-motivated, proactive and flexible with a can do attitude
- Registered Nurse Qualification Advanced Diploma/Degree
Desirable
- Surgical Ward Experience - Competent in recognising and implementing safe practice
Person Specification
Experience
Essential
- Basic/Intermediate life support (ALS trained desirable)
- Knowledge and experience in surgical nursing, working with complex surgical patients with a vast variety of patient specialties to assess, plan, implement and evaluate patient care and adapt and make necessary changes while maintaining privacy and dignity. Identify deteriorating patients and take appropriate action.
- Ability to demonstrate assertiveness, tact and diplomacy
- Enthusiastic, self-motivated, proactive and flexible with a can do attitude
- Registered Nurse Qualification Advanced Diploma/Degree
Desirable
- Surgical Ward Experience - Competent in recognising and implementing safe practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Healthcare Management Trust – St Hugh’s Hospital
Address
St. Hughs Hospital
Peaks Lane
Grimsby
DN32 9RP
United Kingdom
Employer's website
https://hmtsthughs.org/ (Opens in a new tab)
Employer details
Employer name
Healthcare Management Trust – St Hugh’s Hospital
Address
St. Hughs Hospital
Peaks Lane
Grimsby
DN32 9RP
United Kingdom
Employer's website
https://hmtsthughs.org/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 1 month(s) ago
Reference: A3150-26-0014
Job summary
We have an exciting opportunity to recruit an enthusiastic Qualified Dispenser to join our dedicated Dispensary team at Mowbray House Surgery and Hutton Rudby Surgery.
This is a part-time roll to include Saturday working (1 in 4 on a rota basis, covering 8:30am - 12 noon).
The main hours are:
Wednesday 8am-1.30pm at Hutton Rudby Surgery.
Thursday 1.30pm - 6pm at Mowbray House Surgery, Northallerton.
Friday 9am - 5.30pm at Hutton Rudby Surgery.
You will assist to process all relevant prescriptions as authorised by GP's and prescribing nurses where appropriate, in accordance with the principle of good practice.
Projecting a positive and friendly image to dispensary patients and other visitors, dealing with queries in a professional, courteous and efficient way.
Main duties of the job
The successful candidate will be part of a large surgery dispensing team. Having excellent communication, organisational, teamworking skills.
Experience of general practice and Systmone would be an advantage, along with NVQ Level 2 or equivalent in Pharmacy Services / Dispensing or relevant experience.
About us
Mowbray House Surgery is a large, progressive medical practice based in Northallerton with a full time branch surgery in Hutton Rudby. Across both sites we have around 20,000 patients.
If you would like more information about this exciting opportunity please contact Lisa Briggs (Dispensary Manager) on 01609 760002.
Details
Date posted
21 August 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3150-26-0014
Job locations
Mowbray House Surgery
Malpas Road
Northallerton
North Yorkshire
DL7 8FW
United Kingdom
Hutton Rudby Surgery
East Side
Hutton Rudby
Yarm
Cleveland
TS15 0DB
United Kingdom
Job description
Job responsibilities
Job Responsibilities:
Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.
Endorse prescriptions in accordance with NHS Prescription Services requirements.
Keep up-to-date with new drugs / medicines and changes in legislation.
Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.
Liaise with patients, providing advice and guidance as required to promote compliance.
Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.
Take prompt action in response to any drug alert bulletins that may be received from time to time.
Answer the telephone promptly and deal with prescription requests.
Issue prepared prescriptions.
Process prescription requests.
Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.
Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.
Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.
Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.
Maintain full and accurate records of all dispensing transactions.
Keep records of prescriptions sent to community pharmacies where required.
Check for and process email (online) prescription requests.
Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.
Receive monies on behalf of the Practice and keep a record of all the financial transactions.
Provide an efficient and caring home delivery service to patients where requested.
Maintain full and accurate computerised records for all dispensing transactions.
Job description
Job responsibilities
Job Responsibilities:
Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.
Endorse prescriptions in accordance with NHS Prescription Services requirements.
Keep up-to-date with new drugs / medicines and changes in legislation.
Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.
Liaise with patients, providing advice and guidance as required to promote compliance.
Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.
Take prompt action in response to any drug alert bulletins that may be received from time to time.
Answer the telephone promptly and deal with prescription requests.
Issue prepared prescriptions.
Process prescription requests.
Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.
Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.
Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.
Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.
Maintain full and accurate records of all dispensing transactions.
Keep records of prescriptions sent to community pharmacies where required.
Check for and process email (online) prescription requests.
Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.
Receive monies on behalf of the Practice and keep a record of all the financial transactions.
Provide an efficient and caring home delivery service to patients where requested.
Maintain full and accurate computerised records for all dispensing transactions.
Person Specification
Qualifications
Essential
- NVQ Level 2 in Dispensing (or equivalent)
- Good numeracy and literacy skills.
- Strong organisational skills and attention to detail.
Desirable
- NVQ level 3 in dispensing (or equivalent)
Experience
Essential
- Experience in a dispensary, pharmacy, or healthcare environment.
- Experience handling confidential patient information.
Desirable
- Experience of working in a primary care environment
- Previous experience in a GP practice dispensary.
Requirements
Essential
- You must hold a full driving licence, with access to a vehicle.
Person Specification
Qualifications
Essential
- NVQ Level 2 in Dispensing (or equivalent)
- Good numeracy and literacy skills.
- Strong organisational skills and attention to detail.
Desirable
- NVQ level 3 in dispensing (or equivalent)
Experience
Essential
- Experience in a dispensary, pharmacy, or healthcare environment.
- Experience handling confidential patient information.
Desirable
- Experience of working in a primary care environment
- Previous experience in a GP practice dispensary.
Requirements
Essential
- You must hold a full driving licence, with access to a vehicle.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mowbray House Surgery
Address
Mowbray House Surgery
Malpas Road
Northallerton
North Yorkshire
DL7 8FW
United Kingdom
Employer's website
Employer details
Employer name
Mowbray House Surgery
Address
Mowbray House Surgery
Malpas Road
Northallerton
North Yorkshire
DL7 8FW
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 1 month(s) ago
Reference: A3150-26-0015
Job summary
We have an exciting opportunity to recruit an enthusiastic Qualified BANK Dispenser to join our dedicated Dispensary team at Mowbray House Surgery and Hutton Rudby Surgery.
This is a BANK position, covering both surgeries at Hutton Rudby and Northallerton on a ad-hoc basis.
You will assist to process all relevant prescriptions as authorised by GP's and prescribing nurses where appropriate, in accordance with the principle of good practice.
Projecting a positive and friendly image to dispensary patients and other visitors, dealing with queries in a professional, courteous and efficient way.
Main duties of the job
The successful candidate will be part of a large surgery dispensing team. Having excellent communication, organisational, teamworking skills.
Experience of general practice and Systmone would be an advantage, along with NVQ Level 2 or equivalent in Pharmacy Services / Dispensing or relevant experience.
About us
Mowbray House Surgery is a large, progressive medical practice based in Northallerton with a full time branch surgery in Hutton Rudby. Across both sites we have around 20,000 patients.
If you would like more information about this exciting opportunity please contact Lisa Briggs (Dispensary Manager) on 01609 760002.
Details
Date posted
21 August 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Bank
Working pattern
Flexible working
Reference number
A3150-26-0015
Job locations
Mowbray House Surgery
Malpas Road
Northallerton
North Yorkshire
DL7 8FW
United Kingdom
Hutton Rudby Surgery
East Side
Hutton Rudby
Yarm
Cleveland
TS15 0DB
United Kingdom
Job description
Job responsibilities
Job Responsibilities:
Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.
Endorse prescriptions in accordance with NHS Prescription Services requirements.
Keep up-to-date with new drugs / medicines and changes in legislation.
Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.
Liaise with patients, providing advice and guidance as required to promote compliance.
Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.
Take prompt action in response to any drug alert bulletins that may be received from time to time.
Answer the telephone promptly and deal with prescription requests.
Issue prepared prescriptions.
Process prescription requests.
Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.
Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.
Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.
Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.
Maintain full and accurate records of all dispensing transactions.
Keep records of prescriptions sent to community pharmacies where required.
Check for and process email (online) prescription requests.
Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.
Receive monies on behalf of the Practice and keep a record of all the financial transactions.
Provide an efficient and caring home delivery service to patients where requested.
Maintain full and accurate computerised records for all dispensing transactions.
Job description
Job responsibilities
Job Responsibilities:
Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.
Endorse prescriptions in accordance with NHS Prescription Services requirements.
Keep up-to-date with new drugs / medicines and changes in legislation.
Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.
Liaise with patients, providing advice and guidance as required to promote compliance.
Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.
Take prompt action in response to any drug alert bulletins that may be received from time to time.
Answer the telephone promptly and deal with prescription requests.
Issue prepared prescriptions.
Process prescription requests.
Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.
Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.
Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.
Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.
Maintain full and accurate records of all dispensing transactions.
Keep records of prescriptions sent to community pharmacies where required.
Check for and process email (online) prescription requests.
Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.
Receive monies on behalf of the Practice and keep a record of all the financial transactions.
Provide an efficient and caring home delivery service to patients where requested.
Maintain full and accurate computerised records for all dispensing transactions.
Person Specification
Qualifications
Essential
- NVQ Level 2 in Dispensing (or equivalent)
- Good numeracy and literacy skills.
- Strong organisational skills and attention to detail.
Desirable
- NVQ level 3 in dispensing (or equivalent)
Experience
Essential
- Experience in a dispensary, pharmacy, or healthcare environment.
- Experience handling confidential patient information.
Desirable
- Experience of working in a primary care environment
- Previous experience in a GP practice dispensary.
Requirements
Essential
- You must hold a full driving licence, with access to a vehicle.
Person Specification
Qualifications
Essential
- NVQ Level 2 in Dispensing (or equivalent)
- Good numeracy and literacy skills.
- Strong organisational skills and attention to detail.
Desirable
- NVQ level 3 in dispensing (or equivalent)
Experience
Essential
- Experience in a dispensary, pharmacy, or healthcare environment.
- Experience handling confidential patient information.
Desirable
- Experience of working in a primary care environment
- Previous experience in a GP practice dispensary.
Requirements
Essential
- You must hold a full driving licence, with access to a vehicle.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mowbray House Surgery
Address
Mowbray House Surgery
Malpas Road
Northallerton
North Yorkshire
DL7 8FW
United Kingdom
Employer's website
Employer details
Employer name
Mowbray House Surgery
Address
Mowbray House Surgery
Malpas Road
Northallerton
North Yorkshire
DL7 8FW
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 1 month(s) ago
Reference: A3639-26-0001
Job summary
We are seeking a committed and enthusiastic GP who can provide maternity cover for 6 months to join our friendly and multidisciplinary team. You will be supported to deliver outstanding care to our diverse patient population while enjoying a balanced and manageable workload.
Main duties of the job
Provide high-quality, evidence-based medical care to registered patients. Conduct face-to-face, and telephone consultations. Manage acute and chronic conditions effectively. Maintain accurate and comprehensive medical records in line with current guidelines. Work collaboratively with clinical and non-clinical colleagues to deliver integrated care.
About us
City Way Medical Practice is a well-established, forward-thinking GP surgery located in a vibrant and accessible area. We pride ourselves on delivering high-quality, patient-centered care within a supportive and inclusive working environment. We are a dedicated team that values clinical excellence, and continuous professional development.
Details
Date posted
21 August 2026
Pay scheme
Other
Salary
£80 an hour
Contract
Locum
Duration
6 months
Working pattern
Part-time, Flexible working
Reference number
A3639-26-0001
Job locations
65 – 67 City Way
Rochester
ME1 2AY
United Kingdom
Job description
Job responsibilities
The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.
Clinical responsibilities:
- In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries.
- Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
- Assessing the health care needs of patients with undifferentiated and undiagnosed problems
- Screening patients for disease risk factors and early signs of illness
- Developing care plans for health in consultation with patients and in line with current practice disease management protocols
- Providing counselling and health education
- Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
- Recording clear and contemporaneous consultation notes to agreed standards
- Collecting data for audit purposes
- Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
- Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
Other responsibilities within the organisation:
- Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
- Contributing to the development of computer-based patient records
- Contributing to the summarising of patient records and read-coding patient data
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
- Hand hygiene standards for self and others
- Managing directly all incidents of accidental exposure
- Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
- Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
- Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
- Safe management of sharps use, storage and disposal
- Maintenance of own clean working environment
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
- Correct waste and instrument management, including handling, segregation, and container use
- Maintenance of sterile environments
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
Job description
Job responsibilities
The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.
Clinical responsibilities:
- In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries.
- Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
- Assessing the health care needs of patients with undifferentiated and undiagnosed problems
- Screening patients for disease risk factors and early signs of illness
- Developing care plans for health in consultation with patients and in line with current practice disease management protocols
- Providing counselling and health education
- Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
- Recording clear and contemporaneous consultation notes to agreed standards
- Collecting data for audit purposes
- Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
- Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
Other responsibilities within the organisation:
- Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
- Contributing to the development of computer-based patient records
- Contributing to the summarising of patient records and read-coding patient data
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & safety:
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to practice guidelines
- Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
- Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
- Hand hygiene standards for self and others
- Managing directly all incidents of accidental exposure
- Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
- Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
- Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
- Safe management of sharps use, storage and disposal
- Maintenance of own clean working environment
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
- Correct waste and instrument management, including handling, segregation, and container use
- Maintenance of sterile environments
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
Person Specification
Qualifications
Essential
- Medical Degree - Primary medical qualification (e.g. MBBS, MBChB) recognised by the General Medical Council (GMC). GMC Registration - Full and unrestricted registration with the GMC, including a licence to practise. NHS Performer List - Inclusion on the England (or relevant UK nations) Medical Performers List. MRCGP Qualification - Successful completion of MRCGP (Membership of the Royal College of General Practitioners) or equivalent for CCT (Certificate of Completion of Training) in General Practice.
Desirable
- Diplomas or certificates in areas such as: - DRCOG (Diploma of the Royal College of Obstetricians and Gynaecologists) - DFSRH (Diploma of the Faculty of Sexual and Reproductive Healthcare) - Diploma in Dermatology, Minor Surgery, Mental Health, etc.
Person Specification
Qualifications
Essential
- Medical Degree - Primary medical qualification (e.g. MBBS, MBChB) recognised by the General Medical Council (GMC). GMC Registration - Full and unrestricted registration with the GMC, including a licence to practise. NHS Performer List - Inclusion on the England (or relevant UK nations) Medical Performers List. MRCGP Qualification - Successful completion of MRCGP (Membership of the Royal College of General Practitioners) or equivalent for CCT (Certificate of Completion of Training) in General Practice.
Desirable
- Diplomas or certificates in areas such as: - DRCOG (Diploma of the Royal College of Obstetricians and Gynaecologists) - DFSRH (Diploma of the Faculty of Sexual and Reproductive Healthcare) - Diploma in Dermatology, Minor Surgery, Mental Health, etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
City Way Medical Practice
Address
65 – 67 City Way
Rochester
ME1 2AY
United Kingdom
Employer's website
https://www.citywaymedicalpractice.co.uk (Opens in a new tab)
Employer details
Employer name
City Way Medical Practice
Address
65 – 67 City Way
Rochester
ME1 2AY
United Kingdom
Employer's website
https://www.citywaymedicalpractice.co.uk (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Booking Centre Operative
University Hospitals of Leicester NHS Trust View all jobs
Posted 1 month(s) ago
Reference: 358-8201021-CSI
Job summary
X2 Full Time Positions at 37.5 Hours
X1 Part Time Position at 20 Hours
X1 Part Time Position at 15 Hours
At University Hospitals of Leicester, our Booking Centre Operatives are essential in shaping the beginning of our patient's journey.
We're looking for someone with experience in patient or customer service, with strong communication skills, an organised approach & willingness to help, who will bring a positive dynamic to our team.
As part of our team, you'll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to patient enquiries
- Ensuring patient details are captured accurately when booking appointments
Join our team and you'll discover why at University Hospitals of Leicester, we pride ourselves on providing the foundation for exciting, long-term careers. We'll continue to develop and expand your knowledge of Various Specialties to enable you to support with all customer enquiries, ensuring the highest levels of patient care are maintained.
If you have a passion for helping people, strong IT skills and an eye for detail, this may be the role for you. Call centre experience is an advantage.
Main duties of the job
- Answering all patient incoming calls to the Booking Centre.
- Dealing with patient written queries via Accurx.
- Making outbound calls to support patients to attend their appointments.
- Make appointments for GP blood tests.
- Point of contact for various specialties in UHL.
- Cancelling and rebooking appointments.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Details
Date posted
21 August 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum and pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Full-time, Part-time
Reference number
358-8201021-CSI
Job locations
The Laurels Bungalow
Glenfield Hospital
Leicester
LE3 9QP
United Kingdom
Job description
Job responsibilities
To provide excellentpatient care whilst answering telephones in a polite and courteous manner in line with departmental standards.
To be responsible for utilising the Hospital Booking Systems in order to carry out a variety of functions, including -
- Validating patient demographic details and updating as necessary
- Making, changing or cancelling outpatient appointments
- Updating computerised records of patient information in line with departmental and hospital policies and procedures.
- Understanding all information contained on the system to assist patients and staff with queries on the telephone
- To ensure that the department's Accurx inbox is checked and actioned in order of priority in accordance with departmental standards.
- To use initiative, discretion and diplomacy and act in such a manner as to maintain and protect patient confidentiality at all times.
- To have a working knowledge of booking rules specific to each clinic in line with national targets. To escalate any capacity issues to the capacity management team as necessary.
- To ensure that the department SMS replies are checked and action in order of priority in accordance with departmental standards.
- To provide a central point of enquiry for General Practitioners, Secretaries, Administration staff, other hospitals and patients regarding enquiries/issues.
- To continue striving to improve the service, making suggestions to the Team Leader as necessary.
To actively participate in the sharing of skills and experience, aiding the spread of good practice throughout the team.
To be responsible for the cover of sickness and absence amongst team members, ensuring the service is maintained at the required level.
To attend in-service training or meetings as directed by the Team Leader to ensure that skills and knowledge are kept up-to-date and appropriate to the post.
To undertake any other duties in line with the grade as directed by the Team Leader.
Job description
Job responsibilities
To provide excellentpatient care whilst answering telephones in a polite and courteous manner in line with departmental standards.
To be responsible for utilising the Hospital Booking Systems in order to carry out a variety of functions, including -
- Validating patient demographic details and updating as necessary
- Making, changing or cancelling outpatient appointments
- Updating computerised records of patient information in line with departmental and hospital policies and procedures.
- Understanding all information contained on the system to assist patients and staff with queries on the telephone
- To ensure that the department's Accurx inbox is checked and actioned in order of priority in accordance with departmental standards.
- To use initiative, discretion and diplomacy and act in such a manner as to maintain and protect patient confidentiality at all times.
- To have a working knowledge of booking rules specific to each clinic in line with national targets. To escalate any capacity issues to the capacity management team as necessary.
- To ensure that the department SMS replies are checked and action in order of priority in accordance with departmental standards.
- To provide a central point of enquiry for General Practitioners, Secretaries, Administration staff, other hospitals and patients regarding enquiries/issues.
- To continue striving to improve the service, making suggestions to the Team Leader as necessary.
To actively participate in the sharing of skills and experience, aiding the spread of good practice throughout the team.
To be responsible for the cover of sickness and absence amongst team members, ensuring the service is maintained at the required level.
To attend in-service training or meetings as directed by the Team Leader to ensure that skills and knowledge are kept up-to-date and appropriate to the post.
To undertake any other duties in line with the grade as directed by the Team Leader.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- GCSE or equivalent English Language & Math Accurate Keyboard Skills
Desirable
- RSA II or equivalent word processing NVQ (Customer Based) Level 2
Experience
Essential
- Approximately 2 years in a busy office environment, including telephone answering duties
Desirable
- NHS experience of booking hospital appointments. Working knowledge of hospital systems. Call Centre/Switchboard
Communication and relationship skills
Essential
- Excellent telephone manner & communication skills Initiative, diplomacy, negotiating
- Ability to prioritise and organise workload Team work
Analytical & Judgement skills
Essential
- Good level of literacy Numeracy evidenced in application
Desirable
- NHS booking guidelines and referral to treatment polic
Planning & Organisation skills
Essential
- To be able undertake tasks within deadlines and targets
Skills
Essential
- Able to work independently as well as part of a team
Other requirements specific to the role
Essential
- Confidentiality
- Flexibility
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- GCSE or equivalent English Language & Math Accurate Keyboard Skills
Desirable
- RSA II or equivalent word processing NVQ (Customer Based) Level 2
Experience
Essential
- Approximately 2 years in a busy office environment, including telephone answering duties
Desirable
- NHS experience of booking hospital appointments. Working knowledge of hospital systems. Call Centre/Switchboard
Communication and relationship skills
Essential
- Excellent telephone manner & communication skills Initiative, diplomacy, negotiating
- Ability to prioritise and organise workload Team work
Analytical & Judgement skills
Essential
- Good level of literacy Numeracy evidenced in application
Desirable
- NHS booking guidelines and referral to treatment polic
Planning & Organisation skills
Essential
- To be able undertake tasks within deadlines and targets
Skills
Essential
- Able to work independently as well as part of a team
Other requirements specific to the role
Essential
- Confidentiality
- Flexibility
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
The Laurels Bungalow
Glenfield Hospital
Leicester
LE3 9QP
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
The Laurels Bungalow
Glenfield Hospital
Leicester
LE3 9QP
United Kingdom
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
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