Job description

Job responsibilities

RECEPTIONIST/ADMINISTRATOR Taw Hill SURGERY

We are looking for a self-motivated, enthusiastic person who has worked with the public and has good computer skills to join our friendly Practice team.

RESPONSIBLE TO: Operations Manager

SPECIAL REQUIREMENTS OF THE JOB

An understanding, acceptance and adherence to the need for strict confidentiality.

An ability to use own judgement, resourcefulness, common sense. A proactive approach to change.

Excellent communication skills.

Be able to work additional and flexible hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Booking and updating appointments

Dealing with incoming calls from patients, doctors and hospital departments.

Liaising with patients, doctors and hospital departments.

Administrative support to the Practice as appropriate.

The successful candidate should preferably have:

Good working knowledge of Microsoft Office packages

High attention to detail

Good interpersonal skills

Flexible approach

Team player with ability to work without direct supervision

Previous Reception/Customer Service experience

Relevant qualification would be beneficial however not essential.

31-35 hours per week

Person Specification

Experience

Essential

• Experience of:
• Face to face customer service
• Telephone call handling
• Using computer systems

Desirable

• Experience of working in a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westrop Medical Practice

Address

Taw Hill Medical Centre

Aiken Road

Swindon

SN25 1UH

United Kingdom

Employer's website

https://www.westropmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description and person specification are attached as separate documents. Further information regarding the role is available by contacting the Lead Practice nurse, Alison Skuse.

Person Specification

Personal qualities and communication skills

Essential

• -Able to build and maintain effective relationships with patients and colleagues
• -Demonstrate motivation, reliability and commitment to team working and the development of others
• -Flexible and responsive to change
• -Tolerant and able to remain calm when under pressure
• -Able to communicate routine information that requires tact and persuasive skills, or where there may be barriers to understanding

Desirable

• -Punctual and reliable
• -Able to prioritise appropriately
• -Able to deal with occasional exposure to distressing circumstances or emotional events
• -Sense of humour
• -Willing to undertake education / training for both practice and service needs

Qualifications

Essential

• - NMC Registered Nurse
• - Independent Prescriber
• - Qualified to undertake cervical cytology

Desirable

• -Relevant qualification in diabetic care
• -Childhood and travel immunisations
• -Chronic disease management
• - Leg ulcer management and doppler
• - Teaching and assessing

Experience

Essential

• - Practice Nursing in a general practice setting
• - Management and care of diabetic patients
• - Up-to-date in anaphylaxis and CPR
• - Cervical cytology
• - Vaccinations and immunisations - inc childhood and travel
• - Safeguarding procedures
• - Wound care
• - Phlebotomy

Desirable

• -Working with QOF and other primary care quality schemes
• - Ear syringing
• - Wound dressings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bredon Hill Surgery

Address

Main Road

Bredon

South Worcestershire

GL20 7QN

United Kingdom

Employer's website

http://www.bredonsurgery.nhs.uk/welcome,26816.htm (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Previous clinical coding experience is essential.
• Ability to work in a detailed and accurate manner.
• As part of our health and safety policy, all staff are required to be immunised against hepatitis B, rubella, diptheria tetanus and polio.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

1 Angel Hill

Bury St Edmunds

Suffolk

IP33 1LU

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We're looking for an experienced Lead Practice Nurse to provide clinical leadership across our nursing service. Someone ready to shape how nursing care is delivered, while still doing the hands-on clinical work that drew them into nursing in the first place.

This is a genuinely blended role. You'll continue to work as a Practice Nurse, delivering direct patient care for the majority of your working week, while also leading and supporting our Practice Nurses, Healthcare Assistants and Phlebotomists - mentoring, coaching and developing the team around you. You'll oversee clinical governance and quality across the nursing function, working closely with our Central Management Team to make sure the service runs safely, efficiently, and to a consistently high standard for every patient we see.

We know that stepping into leadership often means stepping away from the patient care you love, that's not the case here. Protected time is built into your week specifically for leadership responsibilities, so you're never trying to squeeze it in around a full clinical caseload. But this isn't a desk-bound management role either: you'll be a visible, trusted presence on the floor, someone your team can turn to, learn from, and lean on when it matters.

If you're an Experienced Practice Nurse who enjoys leadership without giving up the clinical work, and you want a genuine say in how nursing is delivered across a growing, multi-site organisation - we'd love to hear from you.

Person Specification

Knowledge

Essential

• Strong knowledge of general practice nursing, clinical governance and the quality requirements affecting primary care.
• Understanding of safeguarding, infection prevention, medicines management and clinical risk.

Desirable

• Knowledge of CQC inspections, QOF and population-health management.

Behaviours

Essential

• Patient-focused and clinically accountable.
• Fair and consistent in applying standards.
• Takes ownership of decisions, outcomes and mistakes.
• Deals with difficult issues directly and respectfully.
• Follows through on commitments to the team.

Desirable

• Able to influence effectively across different teams and professional groups

Qualifications

Essential

• Registered Nurse with current NMC registration. Recognised General Practice Nursing or Primary Care Nursing qualification, or equivalent post-registration training and assessed competence.
• Substantial recent experience working as a Practice Nurse, including long-term condition management, cervical screening, immunisation and wound care.
• Experience leading, supervising and developing clinical colleagues, including managing performance concerns. Experience of clinical audit or quality improvement.

Desirable

• Independent prescribing qualification.
• Leadership, management, teaching or clinical-assessment qualification.
• Experience leading a nursing service across multiple sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Penrose Health

Address

Kingfisher Medical Centre

London

London

SE8 5DA

United Kingdom

Employer's website

https://www.penrosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• The successful candidate will have strong financial skills, sound commercial judgement and the ability to think strategically. They will be confident providing advice and challenge to GP partners, interpreting financial information and helping translate opportunities and risks into practical decisions.
• The role is varied and requires someone who is equally comfortable discussing long-term strategy with the partners, reviewing financial performance, managing estates issues or helping to solve the day-to-day challenges that inevitably arise in a busy practice.
• Flexibility, sound judgement and a willingness to take ownership are qualities we value highly.
• Experience within general practice or the wider NHS would be advantageous, although we welcome applications from candidates with relevant business, finance or operational management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

1 Angel Hill

Bury St Edmunds

Suffolk

IP33 1LU

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• The successful candidate will have strong financial skills, sound commercial judgement and the ability to think strategically. They will be confident providing advice and challenge to GP partners, interpreting financial information and helping translate opportunities and risks into practical decisions.
• The role is varied and requires someone who is equally comfortable discussing long-term strategy with the partners, reviewing financial performance, managing estates issues or helping to solve the day-to-day challenges that inevitably arise in a busy practice.
• Flexibility, sound judgement and a willingness to take ownership are qualities we value highly.
• Experience within general practice or the wider NHS would be advantageous, although we welcome applications from candidates with relevant business, finance or operational management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

1 Angel Hill

Bury St Edmunds

Suffolk

IP33 1LU

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To ensure that all medicines and appliances dispensed are checked against the prescription and whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising Doctor or Duty Doctor.

To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient.

To endorse all prescription forms as appropriate

To promptly forward all invoices and dispensary related correspondence to the Practice Manager or Dispensary Manager according to Practice Policy.

To notify the authorising Doctor of any FP10 returns/feedback from the PPA so that any appropriate remedial action may be taken.

To operate efficient stock control appropriate to the needs of the Practice with the objective of ensuring continuity of supply for patients and minimising wastage through out-of-date stock.

To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.

To ensure shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the Dispensary and that all Dispensary equipment is kept clean and kept in good working order.

To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook.

To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate.

To check prescriptions dispensed by colleagues.

To participate as required in the annual stocktake.

To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.

Issue prescriptions daily to keeping on top for our 3 day collection

Cash up the till money daily

Deal with patient queries in person or over the telephone

To cover front desk duties on a rota basis.

Person Specification

Knowledge and Skills

Essential

• Hold an NVQ Level 2 Pharmacy/Dispensary Assistant qualification.
• Have previous experience working within a dispensary or pharmacy setting.
• Possess excellent communication and customer service skills.
• Be confident using computer systems and learning new software.
• Be able to work accurately in a fast-paced environment.
• Demonstrate excellent attention to detail and organisational skills.
• Be compassionate, professional, and approachable.
• Work effectively both independently and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cutlers Hill Surgery

Address

Bungay Road

Halesworth

Suffolk

IP19 8SG

United Kingdom

Employer's website

https://www.cutlershillsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Receptionist/Care Navigator plays a crucial role in supporting patients by guiding them through the healthcare system, ensuring they receive the appropriate care and services. This position involves working closely with patients, GPs, and other healthcare professionals to coordinate care and improve patient outcomes.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquires for the clinical team and external agencies such as secondary care and community service providers.

Patient Support: Act as the first point of contact for patients, providing information and assistance with navigating healthcare services.

Appointment Coordination: Schedule and manage patient appointments, ensuring they are booked with the appropriate healthcare professional.

Care Coordination: Work with GPs and other healthcare providers to coordinate patient care, including referrals to specialists and community services.

Information Provision: Provide patients with information about available services, health resources, and self-care management.

Communication: Maintain clear and effective communication with patients, healthcare providers, and other stakeholders.

Record Keeping: Accurately update and maintain patient records and appointment schedules.

Problem Solving: Address patient queries and concerns, escalating issues to the appropriate healthcare professional when necessary.

Generic Responsibilities

All staff at this organisation have a duty to conform to the following :

Equality, Diversity and Inclusion

A good attitude and positive action towards equality, diversity and inclusion creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons, it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patient and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion, or belief, sex or sexual orientation.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to co-operate with employers to ensure compliance with health and safety requirements.

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competencies to perform their role. All staff will be required to partake in, and complete, mandatory training as directed. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate.

Induction

We will provide a full induction programme and management will support you throughout this process.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.

Person Specification

Experience

Essential

• Experience in reception, administration, customer service or a healthcare setting.

Desirable

• Previous experience in general practice or the NHS would be helpful, but full training will be provided for the right candidate.

Qualifications

Essential

• GCSE grade A to C in English and Maths
• You should have:
• Experience in reception, administration, customer service or a healthcare setting.
• Excellent verbal and written communication skills.
• A calm, helpful and professional manner.
• The ability to work effectively under pressure.
• Good IT and telephone skills.
• Strong organisational skills and attention to detail.
• The ability to work independently and as part of a wider practice team.
• A flexible approach to changing priorities.
• An understanding of confidentiality and the importance of handling information appropriately.

Desirable

• Previous experience in general practice or the NHS would be helpful, but full training will be provided for the right candidate.

Employer details

Employer name

Tower Hill Partnership Medical Practice

Address

433 Walsall Road

Perry Barr

Birmingham

B42 1BT

United Kingdom

Employer's website

https://www.towerhillpartnershipmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MEDICAL RECEPTIONIST

Hours: We welcome applications from candidates who would be available to work the following shift pattern:

• Mon 08:30-12:30, Thurs 08:30-17:30 and Fri 08:30-18:30 = 21.75 hours p/wk

Place of Work: Penn Hill Surgery

Reports to: Deputy Practice Manager

Job Summary

We are looking for a friendly, organised and enthusiastic individual to join our hardworking and supportive Reception Team.

We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.

Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same. The successful candidate will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients.

Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.

You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice.

Main Responsibilities

Reception

Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.

• Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.
• Book, amend and cancel appointments using practice systems.
• Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.
• Explain practice services, registration procedures and temporary patient arrangements.
• Maintain accurate patient records using EMIS.
• Check and update patient demographic details as required.
• Process payments for private (non-NHS) services and issue receipts.

Administration

As well as reception duties, you'll also undertake a variety of administrative tasks, including:

• Actioning tasks received via EMIS, AskMyGP and email.
• Processing new patient registrations, temporary registrations and deductions.
• Scanning and coding clinical correspondence onto patients' electronic records.
• Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice.
• Summarising patient medical records.

Premises

• Prepare the surgery for the start of the working day.
• Secure the premises at the end of the day when required, ensuring practice procedures are followed.

General Responsibilities

• Attend team meetings, staff meetings and mandatory training.
• Participate in service improvement initiatives.
• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies.
• Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.

Person Specification

Qualifications

Essential

• PERSON SPECIFICATION
• QUALIFICATIONS
• GCSEs (or equivalent) including English and Maths.
• EXPERIENCE
• Experience of working in a customer-facing role.
• Experience of communicating with members of the public, both face to face and by telephone.
• Experience of using computer systems and standard office software.
• SKILLS & KNOWLEDGE
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Good keyboard and IT skills, with the ability to learn new systems.
• Ability to prioritise workload and manage competing demands.
• Good organisational and time management skills.
• Ability to work accurately and pay attention to detail.
• Ability to use initiative and exercise sound judgement.
• Ability to remain calm and professional in a busy, fast-paced environment.
• Ability to work effectively as part of a team.
• Understanding of the importance of confidentiality and data protection.
• PERSONAL QUALITIES
• Friendly, approachable and professional.
• Reliable, flexible and adaptable.
• Caring, empathetic and respectful towards patients and colleagues.
• Positive attitude with a willingness to learn and develop.
• Honest and trustworthy with a high level of integrity.
• Able to work the required shift patterns, including 8.30am starts and 6.30pm finishes.

Desirable

• EXPERIENCE
• Experience working in a GP practice, healthcare setting or NHS environment.
• Experience in a reception or administrative role.
• Experience of appointment booking and telephone call handling.
• Experience of using EMIS Web or other clinical systems.
• Experience of using AskMyGP.
• KNOWLEDGE
• Knowledge of NHS primary care services and patient pathways.
• Understanding of medical terminology.
• SKILLS
• Experience of scanning and coding clinical documents.
• Experience of patient registration processes.
• Experience of working in a fast-paced healthcare environment.

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

United Kingdom

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Medical Receptionist

REPORTS TO: Managine partner, Executive Assistant and Operations Lead

HOURS: Various TBA, Monday to Friday

Overview

First point of contact for patients, both on the reception desks and phones.

Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Provide efficient, helpful, informative and supportive reception and administration services to patients and members of the Practice team.

The candidate must have experience working with the general public, not necessarily in a healthcare setting. IT skills are vital to this role.

Responsibilities

1. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

2. Quality

The post holder will strive to maintain quality within the Practice, and will:

• To work within the clinical computer system to improve and maintain data quality
• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

3. Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare

workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

4. Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

5. Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

6. Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members, patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

7. Contribution to the Implementation of Services

The post holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Safeguarding Children

Under section 11 of the Children Act 2004 all NHS staff must ensure that their functions are discharged with regard to the need to safeguard and promote the welfare of children (Working Together to Safeguard Children, HM Government, 2018).

All staff need to ensure, as part of their work with children and families and with adults who are parents or carers who are experiencing personal problems, that the needs of the children are considered and that where necessary they are assessed and appropriate referrals are made. Staff need to be aware of the relevant parts of

What To Do If Youre Worried A Child Is Being Abused (2015) https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/419604/What_to_do_if_you_re_worried_a_child_is_being_abused.pdf

It is incumbent on all staff to ensure that they undertake child protection / safeguarding children training as per Safeguarding Children and Young people: roles and competences for health care staff Intercollegiate document (RCN, 2019).

Safeguarding Adults

Under sections 42 to 47 of the Care Act (2014) chapter 14 of the statutory guidance states:

Safeguarding means protecting an adults right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adults wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action.

Professionals should work with the adult to establish what being safe means to them and how that can be best achieved.

All staff must comply with mandatory training requirements as per 'Adult Safeguarding: Roles and Competencies for Health Care Staff' (RCN, 2018) and ensure that adult safeguarding is embedded as an essential part of their daily practice. Safeguarding is everyones business and staff within the organisation have a particular responsibility to ensure all safeguarding concerns are responded to effectively and efficiently in accordance with the local Practice Safeguarding Adults Policy.

http://www.legislation.gov.uk/ukpga/2014/23/contents/enacted

Notes This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Person Specification

Qualifications

Desirable

• Qualification in Reception & Administration
• Qualification in Health & Social care

Knowledge and Skills

Essential

• Communication skills
• Basic IT skills

Experience

Essential

• Experience in Customer Service

Desirable

• Experience as a Medical Receptionist
• Experience in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Unity Health

Address

Kimberlow Hill

York

North Yorkshire

YO10 5LA

United Kingdom

Employer's website

https://www.unityhealth.info/ (Opens in a new tab)

Job description

Job responsibilities

Receptionists play a vital role in as the first point of contact for patients. Receptionists help manage patient flow, ensure accurate record-keeping, and maintain confidentiality. Receptionists act as a communication bridge between patients and clinical staff, often handling sensitive information and prioritising cases. By providing a welcoming and organised environment, they contribute significantly to patient satisfaction and the overall efficiency of the practice.

Person Specification

Experience

Essential

• Essential / desirable skills and characteristics include:
• a) Proven experience in an administrative role.
• b) Confident in the use of ICT, including Microsoft Office (Word, Excel, PowerPoint, Outlook).
• c) Excellent written and verbal communication skills.
• d) Ability to solve problems and use initiative.
• e) Strong organisational skills with the ability to multitask and prioritise tasks.
• f) A keen eye for detail.
• g) An ability to work independently and with minimal supervision.
• h) Working knowledge of office administration systems.
• i) An ability to engage with a wide variety of people including patients, staff and other service providers.
• Prior experience in a reception role is preferred, but interpersonal skills, flexibility and confident communication and ICT skills are essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hill Surgery

Address

The Hill surgery

Ore clinic, 407 Old London road

Hastings

East Sussex

TN35 5BH

United Kingdom

Employer's website

https://www.thehillsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the advertisement which provides more detail on this General Practitioner job role within Tenbury.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration,
• Evidence of annual appraisal and re-validation (when appropriate)
• General practice (Vocational Training Scheme) trained
• On/eligible to be the medical performers list

Desirable

• Evidence of continued professional development

Experience

Essential

• Please see advertisement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tenbury Surgery

Address

34 Teme Street

Tenbury Wells

Worcestershire

WR15 8AA

United Kingdom

Employer's website

https://www.mysurgerywebsite.co.uk/index.aspx?p=M81042 (Opens in a new tab)

Job description

Job responsibilities

A full job description and further information can be downloaded from the right hand side of this page.

Further Information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please get in touch we are happy to help.

Salary £45,854 to £56,570 per annum dependent on skills and experience

Contract 12 months FTC covering Maternity Leave

Hours per week 37.5 hours per week to be worked over Monday to Friday - 09:00 to 17:00

Location Remote Working with travel required across the North East region to deliver training and supervision on a regular basis and occasional travel to head office when required.

The units you will need to visit include:

Doncaster, York, Leeds, Bradford, Middlesbrough, Newcastle, South Shields, Nottingham

There will also be some national travel expected on a less regular basis.

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Qualifications

Essential

• Registered Adult Nurse level 1 / Registered Midwife (practising)
• Educated to level 3 in safeguarding
• Active NMC registration and valid PIN

Desirable

• Leadership role or specialist training in safeguarding

Knowledge & Skills

Essential

• Knowledge of relevant legislation and safeguarding practices
• Interpersonal and staff management skills with the ability to develop and maintain constructive relationships
• Ability to develop policies, guidelines and projects from initiation to completion

Desirable

• Knowledge and understanding of clinical governance and risk management
• Ability to perform analysis of incidence and trends

Experience

Essential

• Safeguarding supervision experience and skills
• Teaching experience and skills
• Experience of working across organisational and professional boundaries and monitoring standards of care

Desirable

• Experience of working in sexual and reproductive health

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• Are you aware we are unable to offer visa sponsorship for this role?
• Please state your Professional body and membership e.g. NMC Midwives (RM)
• Please state your Membership/Registration number along with your expiry/renewal date
• This is a remote working role with weekly travel to our units in the North East region. Can you travel to all units?
• Are you aware that this role is on a 12 month FTC covering maternity leave?
• We are looking to appoint to this role as soon as possible. Could you please confirm your current notice period and, if successful, your earliest possible start date?

Desirable

• Please add any further information/summary you wish to add in support of your application for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

B P A S

123 Thorne Road

Doncaster

South Yorkshire

DN2 5BQ

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE:ARRS General Practitioner

EMPLOYER:Wandsworth Primary Care Network Services Ltd

SESSIONS:Four sessions per week

ACCOUNTABLE TO:Clinical Directors - Dr Abid Shoaib & Dr Soleman Begg,

PCN Operations Manager - Mr Tim Hodgson

Naomi Lee - Service Manager, The Junction Health Centre

Dr Kulsum Ansari - GP Partner, Clapham Junction Medical Practice

PLACE OF WORK:The Junction Health Centre & Clapham Junction Medical Practice

CONTRACT:Fixed Term until 31 March 2027 with a view to change subject to national DES contracting.

The opportunity:

Wandsworth PCN is a forward-thinking Primary Care Network delivering care to a patient population of circa 54,000 across 6 practices:

• Chatfield Health Care
• Falcon Road Medical Centre
• The Begg Practice @ St John's Hill Surgery
• The Junction Health Centre
• Bolingbroke Medical Centre
• Clapham Junction Medical Practice

Our aim is to provide exemplary patient care, finding innovative solutions in general practice to deliver the best care we can to our patients.

Our PCN and practice teams have a positive and supportive working relationship, and this role is an opportunity to enhance our PCN services further. Due to the changes in the ARRS Scheme to introduce more experienced General Practitioners we are looking to expand our team by seeking to employ an experienced General Practitioner to work alongside our practice and PCN staff.

Our PCN ARRS staff currently includes GPs, Clinical Pharmacists, Pharmacy Technicians, Social Prescribers, a Physician Associate, a First Contact Physiotherapist and Advanced Nurse Practitioners.

Job Summary:

We are seeking a GP to support our health care service to continue to meet the demands over the winter period. The successful applicant will be based at 2 of our practices, between The Junction Health Centre (2 sessions) and Clapham Junction Medical Practice (2 sessions). There will be further scope to develop areas of personal interest with an aim to offer services that would have a positive impact on the network.

To perform as an autonomous general practitioner working independently with other health care professionals to assess, diagnose and treat the conditions of patients attending within a primary care setting. Provide expert professional advice to patients, carers and colleagues whilst maintaining clinical excellence. To be professionally accountable and responsible for all elements of clinical practice in accordance with the GMC code of conduct, ensuring the safety of patients and quality of their care is primary.

The post holder will need to be capable of independent travel within the local neighbourhood and work flexibly to meet the needs of the business.

This role is a fixed term position with a view to extend for further years subject to National DES contracting.

Main Duties and Responsibilities:

Clinical responsibilities

• In accordance with the practice rota, as agreed, the post-holder will be available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing/authorising repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Screening patients for disease risk factors and early signs of illness in consultation with patients and in line with current practice disease management protocols, developing care plans for health.
• Providing counselling and health education.
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Collecting data for audit purposes.
• Expectation to complete a mandatory induction.
• Compiling and issuing computer-generated acute and repeat prescriptions.
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate.
• The post-holder will be required to visit patients during surgery time in an emergency if clinically indicated.
• The post-holder will undertake a fair percentage of enhanced access sessions as allocated on the network rota.

Generic Responsibilities:

All staff at this organisation have a duty of conform to the following responsibilities:

Quality

• To ensure that work is carried out within the clearly defined protocols, policies, and procedures of both practice and network.
• Recognises scope of job role and does not act beyond this boundary.
• Provide accurate information in a timely manner to patients and their carers/relatives

Quality and Continuous Improvement (CI)

• To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but of how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.
• At this organisation, we continually strive to improve work processes that deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
• All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Collaborative working

• All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team
• Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working, while working effectively with others to clearly define values, direction and policies impacting upon care delivery.
• Effective communication is essential, and all staff must ensure they communicate in a way which enables the sharing of information in an appropriate manner.
• All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Person Specification

Qualifications

Essential

• Experidenced GP of 5+ years ( with full GMC registration and license to practice).

Clinical knowledge and skills

Essential

• Ability to effectively triage, assess and diagnose
• Requesting pathology tests and processing the results; advising patients accordingly
• Assessing and managing acute deterioration/exacerbations of long-term conditions
• Understands the importance of evidence-based practices
• Ability to assess and manage patient risk effectively and safely
• Broad knowledge of clinical governance
• Ability to work within own scope of practice and understanding when to refer to senior GPs

Desirable

• Knowledge of public health issues in the local areas
• Knowledge of health promotion strategies

Personal Qualities

Essential

• Polite and confident, flexible and cooperative.
• Motivated, forward thinker with ability to use own judgement and common sense.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• High levels of integrity. Sensitive and empathetic in distressing situations.
• Ability to work under pressure / in stressful situations.
• Effectively able to communicate and understand the needs of the patients.
• Commitment to ongoing professional development.
• Punctual and committed to supporting the team effort.
• Observance of strict confidentiality.

Other Skills

Essential

• Excellent communication skills (written and oral) including recording of accurate clinical notes.
• Strong IT skills and competent in the use of Microsoft Office and Outlook.
• Effective time management (Planning, organising and prioritising), with excellent problem solving and analytical skills.
• Ability to work autonomously and as part of a multi-disciplinary team.
• Ability to listen and empathise whilst being honest and caring.
• Ability to follow clinical policies and procedures with an understanding of the audit process.

Desirable

• Knowledge of General Practice clinical systems, e.g. EMIS

Experience

Essential

• Experience of working in a GP practice.
• Experience in triage.
• Experience of dealing with a range of clinical conditions.
• Experience of providing home visits.
• Proven ability to evaluate the safety and effectiveness of own clinical practice.
• Understanding of evidence-based practice.
• Evidence of working autonomously.

Desirable

• Knowledge of public health issues in the local area.
• Awareness of issues within the wider health arena.
• Knowledge of health-promotion strategies.
• Experience of supervising other clinical staff, including medical students

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wandsworth Primary Care Network Services Ltd

Address

The Junction Health Centre

Grant Road

London

SW11 2NU

United Kingdom

Employer's website

https://wandsworthpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Nursing Practice and Care Management

Manage the nursing care for individuals and groups within the practice population, including direct access to specialist nursing care for patients within the practice setting. Liaise as appropriate with specialist nurses.

Undertake diagnostic, health surveillance, health screening, and therapeutic interventions within a broader health promotion/public health strategy which includes responsibility for health promotion information in the practice.

Manage programmes of care for patients with acute and chronic disease by planning, providing and evaluating care including audit, recall and evidence based practice.

Work with and participate in the development of protocols, policies and standards as agreed within the practice.

Contribute to the identification of priorities and goals for the nursing team in consultation with other members of the practice team.

Participate in prescribing according to agreed patient group directives (PGDs).

Provide nursing expertise to the practice team acting as a source of expert advice on nursing and health issues.

Other duties as required by Partners/ GPs & Practice Manager.

Person Specification

Qualifications

Essential

• Appropriate professional registration
• Eligible to work in the UK
• Meets DSB requirements
• Respiratory Qualification
• Experience of UK NHS General Practice General treatment room work Respiratory Clinics (COPD & Asthma)
• Cytology
• QOF Disease Management
• Experience of undertaking clinical audit
• Good IT skills
• An ability to work as part of a team
• Excellent written and verbal communication skills
• Flexibility
• Good organisational skills
• Commitment to continuing professional development
• Commitment to raising the high standards of Charlton Hill Surgery

Desirable

• Sexual Health Qualification
• Diabetes Clinics
• Travel Clinics
• Experience of EMIS web

Experience

Essential

• Compassionate manner with an empathetic approach and demonstrable kindness in all aspects of your work. The successful candidate will value the dignity of our patients, their relatives and carers, as well as their colleagues at the practice.
• Knowledge, and experience of its application, in supporting long-term conditions.
• Insight and understanding of current issues in nursing and the wider NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Charlton Hill Surgery

Address

Charlton Road

Andover

Hampshire

SP10 3JY

United Kingdom

Employer's website

https://www.charltonhillsurgery.co.uk/ (Opens in a new tab)