Job summary

At North Liverpool Primary Care Network, we pride ourselves on being a forward-thinking organisation that embraces innovation, collaboration and continuous improvement. Working within our Care Coordinator team, you will thrive in a fast-paced environment where no two days are the same. You will play a pivotal role in supporting patients to access the right services at the right time, helping to improve outcomes and patient experience across our network.

As a key member of the team, you will also act as an ambassador for the work of the PCN, helping to showcase our services, successes and community impact through social media and digital engagement. You will be the link between our teams, patients and wider stakeholders, promoting the valuable work taking place across the network and ensuring our achievements are shared with the communities we serve.

This is an exciting opportunity for someone who is proactive, organised and passionate about making a difference, with the ability to build strong relationships, adapt to changing priorities and contribute to the continued development of innovative primary care services.

Why join us?

Be part of a progressive and supportive PCN focused on improving patient care.

Work in a varied and dynamic role with opportunities to develop new skills.

Help shape and promote innovative services that make a real difference to local communities.

Join a team that values collaboration, creativity and continuous improvement.

Main duties of the job

This role offers the opportunity to be at the heart of Primary Care Network development, supporting projects that make a real difference to patients, practices and the wider community. With a varied workload and no two days the same, it is ideal for someone who enjoys building relationships and contributing to innovative healthcare services.

As a Care Coordinator, you will work with PCN leaders, practice teams and partner organisations to improve patient care and access to services. You will support patients with personalised care needs, helping them navigate health and community services and access the right support at the right time.

You will help promote the work of the PCN through social media, patient engagement activities and health campaigns, raising awareness of local services, screening programmes, immunisations and wellbeing initiatives. You will also support the Patient Participation Group, gather patient feedback and contribute to service improvements.

Working closely with the PCN Manager, Clinical Director and partner organisations, you will support quality improvement projects, audits and healthcare programmes while developing partnerships that enhance integrated patient care.

This is an exciting opportunity for a proactive and organised individual who thrives in a fast-paced environment and wants to play a key role in improving health outcomes across North Liverpool.

About us

North Liverpool is the largest Primary Care Network (PCN) in Liverpool, comprising 21 aligned GP practices serving a weighted population of approximately 150,000 patients. Our network brings together forward-thinking GP practices and multidisciplinary healthcare professionals who are dedicated to delivering high-quality, patient-centred, and integrated care. Through collaboration and innovation, we strive to improve health outcomes and meet the evolving needs of our diverse local communities.

Job summary

Required to work at any location at any time throughout the duration of their contract within the RDaSH footprint or set out under terms of their contract. Travel outside the RDaSH footprint may also be required. The base for this role at the time of advertising will be Kimberworth Place, Rotherham.

The post will be working in both generic CAMHS and ADHD.

Most of the clinical work will take place at the central clinical base. However, the post holder will be required to undertake assessments elsewhere, for example, Paediatric Wards, A &E, schools, GP surgeries, occasional home visits. Expectation is that 60% or more of work time is spent onsite.

The postholder will cross cover for non-Consultant doctors for annual leave etc.

The postholder will also contribute to writing repeat prescriptions and checking blood results.

There is a dedicated ADHD Team, led by an ADHD Specialist Prescribing Nurse. You may spend some time each week supporting the ADHD post diagnostic nursing team in prescribing and monitoring ADHD medication.

The postholder will attend one of the weekly Clinical MDTs, chaired by the Consultant Psychiatrists.

Main duties of the job

o The post holder will be expected to provide appropriate care to patients within the Rotherham area mainly through working closely with the multidisciplinary team through the assessment and treatment of appropriate patients.

o Provide consultation on individual cases where psychiatric opinion is needed to members of the Rotherham multidisciplinary CAMHS team.

o Attend a weekly CAMHS MDT Clinical Meeting, in which the above patients are discussed.

o Attend multiagency meetings and Team around the Child etc as required.

o Provide medical support to the Nurse-led ADHD team. This will include prescribing and monitoring ADHD medication, alongside the ADHD nurses.

o Patient contact will take place mainly in outpatient clinics but may also occur in other community settings including A&E or paediatric wards at Rotherham hospital. Appointments may also occur remotely via MS Teams or sometimes by telephone.

o Provide on-going monitoring and pharmacological treatments in ADHD, depression, OCD, etc.

o All practice will be supervised by a senior doctor or a specialist prescriber.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Details

Date posted

09 September 2026

Pay scheme

Hospital medical and dental staff

Grade

Doctor - other

Salary

Depending on experience £40,190 to £76,582 per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

376-RCMS-06-A2

Job locations

Kimberworth Place

Kimberworth Road

Rotherham

S61 1HE

United Kingdom

Job description

Job responsibilities

Please see the attached job description and person specification to view the full details about the role.

We reserve the right to close the vacancy early if there are a high amount of applications

Job description Job responsibilities Please see the attached job description and person specification to view the full details about the role. We reserve the right to close the vacancy early if there are a high amount of applications

Person Specification

Qualifications

Essential

• MBBS, MBChB or equivalent
• Full registration with the GMC

Desirable

• Postgraduate qualification in Psychiatry

Experience

Essential

• At least 2 years of postgraduate experience
• Evidence of achievement of core competencies in psychiatry including: Ability to complete comprehensive assessments and form appropriate treatment plans including mental and physical health issues. o Demonstrate the ability to concisely, accurately and contemporaneously record appropriate aspects of the clinical assessment and management plan o Demonstrate the ability to work effectively with colleagues, including team working. o Maintaining good medical practice

Desirable

• Experience of multi-cultural society

Knowledge

Essential

• Mental health legislation, outcome measurements, experience of pharmacological treatments in severe mental illness, risk assessment and management, understand and knowledge of the role of voluntary organisations

Skills

Essential

• Able to communicate effectively with fellow professionals and patients to work within a multidisciplinary clinical team. Motivational skills, leadership skills and flexibility.
• All applicants to have demonstrable skills in written and spoken English adequate to enable effective communication about medical topics with patients and colleagues demonstrated by one of the following: That applicants have undertaken undergraduate medical training in English; o have achieved the following scores in the academic International English Language Testing System (IELTS) in a single sitting within 24 months at time of application - Overall 7, Speaking 7, Reading 7, and Writing 7 (7.5 from 18.06.14) If applicants believe they have adequate communication skills but do not fit into one of these examples they must provide supporting evidence.
• Committed to multidisciplinary and multiagency working, with the ability to function autonomously as well as part of the team. Clinical Leadership, Assessing, formulating and prioritising patients' needs. Ability to work honestly and fairly with colleagues, particularly with regard to crosscover.
• Good standard of note and record keeping.

Person Specification Qualifications Essential MBBS, MBChB or equivalent Full registration with the GMC Desirable Postgraduate qualification in Psychiatry Experience Essential At least 2 years of postgraduate experience Evidence of achievement of core competencies in psychiatry including: Ability to complete comprehensive assessments and form appropriate treatment plans including mental and physical health issues. o Demonstrate the ability to concisely, accurately and contemporaneously record appropriate aspects of the clinical assessment and management plan o Demonstrate the ability to work effectively with colleagues, including team working. o Maintaining good medical practice Desirable Experience of multi-cultural society Knowledge Essential Mental health legislation, outcome measurements, experience of pharmacological treatments in severe mental illness, risk assessment and management, understand and knowledge of the role of voluntary organisations Skills Essential Able to communicate effectively with fellow professionals and patients to work within a multidisciplinary clinical team. Motivational skills, leadership skills and flexibility. All applicants to have demonstrable skills in written and spoken English adequate to enable effective communication about medical topics with patients and colleagues demonstrated by one of the following: That applicants have undertaken undergraduate medical training in English; o have achieved the following scores in the academic International English Language Testing System (IELTS) in a single sitting within 24 months at time of application - Overall 7, Speaking 7, Reading 7, and Writing 7 (7.5 from 18.06.14) If applicants believe they have adequate communication skills but do not fit into one of these examples they must provide supporting evidence. Committed to multidisciplinary and multiagency working, with the ability to function autonomously as well as part of the team. Clinical Leadership, Assessing, formulating and prioritising patients' needs. Ability to work honestly and fairly with colleagues, particularly with regard to crosscover. Good standard of note and record keeping.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Kimberworth Place

Kimberworth Road

Rotherham

S61 1HE

United Kingdom

Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Kimberworth Place

Kimberworth Road

Rotherham

S61 1HE

United Kingdom

Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

Job summary

Are you an experienced health professional with a passion for improving outcomes for children and young people with SEND?

We are looking to recruit an innovative Designated Clinical Officer (DCO) to work across Cambridgeshire and Peterborough.

The role will provide strategic leadership and system-wide influence for health across the SEND landscape of Cambridgeshire and Peterborough within Central East ICB.

You will champion the needs, experiences and outcomes of children and young people with special educational needs and disabilities, ensuring that health is visible, influential and accountable across the system. The role will be a key in leading health contributions to SEND transformation and the implementation of national SEND reforms.

We are looking for an experienced clinician who has the passion and commitment to improve outcomes for children and young people. You will be skilled in developing effective relationships with partners, and strive to reduce inequality for children and young people with SEND needs.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 16th September 2026

Main duties of the job

The Designated Clinical Officer (DCO) for SEND will provide strategic leadership and system-wide influence for health across the SEND landscape of Cambridgeshire and Peterborough within Central East ICB.

The DCO will provide strategic leadership and system wide influence to support NHS Central East ICB in complying with their statutory responsibilities.

The post holder will champion the needs, experiences and outcomes of children and young people with special educational needs and disabilities through a health lens, ensuring health is a visible, influential and accountable partner across the system.

The DCO will lead and coordinate health contributions to SEND transformation, implementation of National SEND Reforms, preparation for Schools and Wellbeing reforms, and development of inclusive, needs-led support pathways that reduce reliance on statutory processes and promote early intervention, prevention and integrated support.

The role will maintain a strong presence across SEND partnership boards, strategic groups, working groups and sub-groups and ensure effective communication and escalation between operational delivery and senior leadership of strategic partnership.

The Designated Clinical Officer (DCO) will be an integral part of Central East ICB , with joint reporting arrangements to East of England Community Health and Care NHS Trust.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.

If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 8b

Salary

£66,582 to £77,368 a year per annum, pro-rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

448-CCYP-8226306

Job locations

The Meadows

Units 7 & 8

St Ives

PE27 4LG

United Kingdom

Job description

Job responsibilities

The DCO will:

Be a strategic lead, to ensure that the ICB is meeting its statutory duties for children and young people with Special Educational Needs and Disabilities (SEND), aged 0-25 years. They will provide assurance and scrutiny, as well as driving improvement.

Ensure the health systems compliance with the legislation and spirit of the SEND Code of Practice, leading to improved outcomes for children and young people with SEND.

Lead the coordination of the ICB and health providers in Cambridgeshire and Peterborough in relation to children and young people with SEND, working in partnership with education, social care services and the voluntary and community sector.

Support health providers to co-produce service direction, improvements and the values on which they are based, with users of the services.

Promote a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all residents in Cambridgeshire and Peterborough.

Undertake work to identify needs of children and young people with SEND and their families, to inform joint commissioning.

Act as an expert resource for families and professionals, in relation to health services for children and young people with SEND.

Organisational ArrangementsAccountable To: Deputy Director of Safeguarding & SEND NHS Central East ICBReports To: Joint reporting arrangements EEC & Central East ICBResponsible For: CYPS Director, EEC & AD of Safeguarding and SEND, Central East ICB

Main Duties & ResponsibilitiesPlanning and PerformancePresent complex information on all aspects of function practice in a clear and audience-appropriate manner, to senior leaders and board level groups.

Develop and implement qualitative and quantitative measures to determine performance against the improvement strategies.

Report progress and assurance against the strategy through personal representation at senior leadership forums and by written reports to appropriate boards.

Operate in a highly political and sensitive environment.

Strategic Oversight of Health Services for Children and Young People with SEND

Have oversight across all health professionals delivering healthcare to individual disabled children, young people and those with special educational needs. Including a focus on:

Processes for identification of disabled children and young people and those with special educational needs, particularly pre-school children.

The process for securing health assessment and key principles for health advice in Education, Health and Care (EHC) Plans.

Oversight and assurance of health provision specified in EHC Plans including the commissioning of provision in the health sections of the EHC Plans.

Oversight and coordination of all health services are reflected in the Local Offer and that health providers are cooperating with the local authority in its development/review.

Contributing to the Complex Needs Panel and any other panel as directed by the ICB.

Training and upskilling of health providers to improve EHC Plans and compliance with SEND reforms.

Ensure that best practice is developed and delivered at organisational and departmental levels.

Challenge ways of working and influence other senior leaders to realign their practice where necessary.

Develop transition to adulthood pathways, across the health system.

Lead the identification and prioritisation of vulnerable groups across the health system, including availability and quality of provision.

Support the local area approach to personal budgets and personal health budgets, working closely with the ICB

Support local system and health providers, in preparation for CQC and Ofsted Inspections related to SEND.

Ensure system wide representation in SEND internal reviews and provide ICB leadership for local area SEND inspections.

Provide leadership, coordination and clinical oversight relating to SEND mediation and Tribunal cases involving health, ensuring compliance with Tribunal orders and supporting ICB responses to recommendations.

Audit, Monitoring, Research and Record Keeping

Ensure that ICB policies, procedures and standards in relation to children and young people with SEND are safe, evidence-based maintained and updated.

Determine the need for and formulate new policies, as and when required.

Ensure that there are robust ICB procedures that reflect national and local standards, within all local health providers.

Contribute directly to the review and updating partner agencies' procedures/guidelines and develop appropriate inter-agency protocols and evidence-based practice guidance to support the procedures.

Ensure all processes and systems take account of safeguarding standards.

Lead monitoring and assurance of the timeliness, quality and sufficiency of health advice provided for Education, Health and Care Needs Assessments and Plans.

Establish and oversee a system-wide quality assurance framework for SEND health advice and health contributions to Education, Health and Care Plans.

Communication

Work with children, young people and their families as equals, to ensure that coproduction is embedded in the local area.

Engage and liaise with all childrens health service providers relevant to the local area, to enable implementation of statutory requirements for SEND.

Develop productive and effective relationships with senior leaders in each local authority to identify and enact opportunities for strengthened integration and joint commissioning, sensitive to local needs.

Develop effective working relationships with community groups and voluntary and community sector providers within Cambridgeshire and Peterborough and, where appropriate, across the ICB in support of strengthening outcomes for children and young people.

Nurture key relationships and develop and sustain networks including, where necessary, systemwide, regional and national contacts.

People Management

Act as a clinical lead, with responsibility for ensuring your team members have appropriate line management, clinical supervision, work evaluation and staff development.

Motivate and develop staff within the team, to ensure that they can deliver the statutory responsibilities of Central East ICB.

Recruit as necessary and performance manage a team that delivers a range of tasks within a matrix structure in a busy and challenging environment.

Develop and implement strategies for achieving and improving team performance.

Use appraisals and development policies and procedures and ensure that appraisals and reviews of objectives are undertaken regularly.

Maintaining own professional development and requirement to take part in appraisal.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

It is a condition of your employment that you are currently registered with HCPC or NMC and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust.

The post holder must participate in clinical and safeguarding audits as required

Provide patients and their families /carers with information on standards they should expect from the team

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities The DCO will: Be a strategic lead, to ensure that the ICB is meeting its statutory duties for children and young people with Special Educational Needs and Disabilities (SEND), aged 0-25 years. They will provide assurance and scrutiny, as well as driving improvement. Ensure the health systems compliance with the legislation and spirit of the SEND Code of Practice, leading to improved outcomes for children and young people with SEND. Lead the coordination of the ICB and health providers in Cambridgeshire and Peterborough in relation to children and young people with SEND, working in partnership with education, social care services and the voluntary and community sector. Support health providers to co-produce service direction, improvements and the values on which they are based, with users of the services. Promote a culture that embraces equality and strives continuously to reduce inequality in both access and outcomes for all residents in Cambridgeshire and Peterborough. Undertake work to identify needs of children and young people with SEND and their families, to inform joint commissioning. Act as an expert resource for families and professionals, in relation to health services for children and young people with SEND. Organisational ArrangementsAccountable To: Deputy Director of Safeguarding & SEND NHS Central East ICBReports To: Joint reporting arrangements EEC & Central East ICBResponsible For: CYPS Director, EEC & AD of Safeguarding and SEND, Central East ICB Main Duties & ResponsibilitiesPlanning and PerformancePresent complex information on all aspects of function practice in a clear and audience-appropriate manner, to senior leaders and board level groups. Develop and implement qualitative and quantitative measures to determine performance against the improvement strategies. Report progress and assurance against the strategy through personal representation at senior leadership forums and by written reports to appropriate boards. Operate in a highly political and sensitive environment. Strategic Oversight of Health Services for Children and Young People with SEND Have oversight across all health professionals delivering healthcare to individual disabled children, young people and those with special educational needs. Including a focus on: Processes for identification of disabled children and young people and those with special educational needs, particularly pre-school children. The process for securing health assessment and key principles for health advice in Education, Health and Care (EHC) Plans. Oversight and assurance of health provision specified in EHC Plans including the commissioning of provision in the health sections of the EHC Plans. Oversight and coordination of all health services are reflected in the Local Offer and that health providers are cooperating with the local authority in its development/review. Contributing to the Complex Needs Panel and any other panel as directed by the ICB. Training and upskilling of health providers to improve EHC Plans and compliance with SEND reforms. Ensure that best practice is developed and delivered at organisational and departmental levels. Challenge ways of working and influence other senior leaders to realign their practice where necessary. Develop transition to adulthood pathways, across the health system. Lead the identification and prioritisation of vulnerable groups across the health system, including availability and quality of provision. Support the local area approach to personal budgets and personal health budgets, working closely with the ICB Support local system and health providers, in preparation for CQC and Ofsted Inspections related to SEND. Ensure system wide representation in SEND internal reviews and provide ICB leadership for local area SEND inspections. Provide leadership, coordination and clinical oversight relating to SEND mediation and Tribunal cases involving health, ensuring compliance with Tribunal orders and supporting ICB responses to recommendations. Audit, Monitoring, Research and Record Keeping Ensure that ICB policies, procedures and standards in relation to children and young people with SEND are safe, evidence-based maintained and updated. Determine the need for and formulate new policies, as and when required. Ensure that there are robust ICB procedures that reflect national and local standards, within all local health providers. Contribute directly to the review and updating partner agencies' procedures/guidelines and develop appropriate inter-agency protocols and evidence-based practice guidance to support the procedures. Ensure all processes and systems take account of safeguarding standards. Lead monitoring and assurance of the timeliness, quality and sufficiency of health advice provided for Education, Health and Care Needs Assessments and Plans. Establish and oversee a system-wide quality assurance framework for SEND health advice and health contributions to Education, Health and Care Plans. Communication Work with children, young people and their families as equals, to ensure that coproduction is embedded in the local area. Engage and liaise with all childrens health service providers relevant to the local area, to enable implementation of statutory requirements for SEND. Develop productive and effective relationships with senior leaders in each local authority to identify and enact opportunities for strengthened integration and joint commissioning, sensitive to local needs. Develop effective working relationships with community groups and voluntary and community sector providers within Cambridgeshire and Peterborough and, where appropriate, across the ICB in support of strengthening outcomes for children and young people. Nurture key relationships and develop and sustain networks including, where necessary, systemwide, regional and national contacts. People Management Act as a clinical lead, with responsibility for ensuring your team members have appropriate line management, clinical supervision, work evaluation and staff development. Motivate and develop staff within the team, to ensure that they can deliver the statutory responsibilities of Central East ICB. Recruit as necessary and performance manage a team that delivers a range of tasks within a matrix structure in a busy and challenging environment. Develop and implement strategies for achieving and improving team performance. Use appraisals and development policies and procedures and ensure that appraisals and reviews of objectives are undertaken regularly. Maintaining own professional development and requirement to take part in appraisal. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures It is a condition of your employment that you are currently registered with HCPC or NMC and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust. The post holder must participate in clinical and safeguarding audits as required Provide patients and their families /carers with information on standards they should expect from the team The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Knowledge & Skills

Essential

• NHS experience children's complex needs
• Substantial specialist knowledge of ICB statutory responsibilities in relation to children, safeguarding and the ICB and Local Authority structures and processes
• Knowledge and understanding of Children and Families Act (2014), and the SEND Code of Practice 0 to 25 years (2015).
• Ability to communicate effectively with a diverse range of stakeholders and partners, including children, young people and their parents and carers.
• Demonstrate the full range of leadership qualities, skills and behaviours.

Qualifications & Training

Essential

• Registered Nurse (Part 1 NMC) and/or registered Specialist Public Health Nurse (Part 3 NMC) who has completed a specific programme with a child and family focus.
• Or Registered paediatric AHP with HCPC
• Educated to Masters level or appropriate equivalent or commitment to working towards it. Wide clinical experience working in an acute or community setting.

Desirable

• Teaching or mentoring qualification

Experience

Essential

• Experience of working with children and their families/carers in a community setting
• Recent significant leadership experience at a management level in NHS/Local Authority or relevant environment with proven track record of using professional knowledge to bring about change.
• Experience of establishing effective operational and strategic working links with colleagues from the system including ICB, Local Authorities, the VCS, CYPS and parents/carers..

Desirable

• NHS Experience/ Social Services Department/ Local Government

Person Specification Knowledge & Skills Essential NHS experience children's complex needs Substantial specialist knowledge of ICB statutory responsibilities in relation to children, safeguarding and the ICB and Local Authority structures and processes Knowledge and understanding of Children and Families Act (2014), and the SEND Code of Practice 0 to 25 years (2015). Ability to communicate effectively with a diverse range of stakeholders and partners, including children, young people and their parents and carers. Demonstrate the full range of leadership qualities, skills and behaviours. Qualifications & Training Essential Registered Nurse (Part 1 NMC) and/or registered Specialist Public Health Nurse (Part 3 NMC) who has completed a specific programme with a child and family focus. Or Registered paediatric AHP with HCPC Educated to Masters level or appropriate equivalent or commitment to working towards it. Wide clinical experience working in an acute or community setting. Desirable Teaching or mentoring qualification Experience Essential Experience of working with children and their families/carers in a community setting Recent significant leadership experience at a management level in NHS/Local Authority or relevant environment with proven track record of using professional knowledge to bring about change. Experience of establishing effective operational and strategic working links with colleagues from the system including ICB, Local Authorities, the VCS, CYPS and parents/carers.. Desirable NHS Experience/ Social Services Department/ Local Government

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Meadows

Units 7 & 8

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Meadows

Units 7 & 8

St Ives

PE27 4LG

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

We are looking for an enthusiastic, caring, assertive and compassionate individual who is ready to take up this challenge in a very busy Same Day emergency Care Unit. The post holder will provide hands on care within the unit working under indirect supervision to gain proficiency in all areas of same-day emergency care. The Ambulatory Care centre is a modern Clinical Facility which opened at the end of 2016. It houses 17 reclining chairs and 3 trolleys with 3 consultation rooms.

Main duties of the job

The SDEC treats adult patients with medical conditions who need same-day emergency treatment that does not require an overnight stay. Patients are referred from A&E, by their GP and from other medical wards. Patients treated in the unit means they have same day care avoiding long waiting times in ED and an admission. The service includes scheduled bloods tests, routine X-ray's and ultrasound, with results reviewed the same day by specialist SDEC Consultants.

The Ward Manager leads a team of staff equipped with acute medical skills and a Matron who oversees the unit.

About us

Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Job summary

The Brain Injury Clinical Specialist (OT) will work in partnership with team members, service users, DCHS staff, D&D ICB, GP and other agencies to provide effective evidenced based rehabilitation and care to people with Acquired Brain Injury (ABI) and Traumatic Brain Injury (TBI). Achieved through effective clinical management of own caseload, provision of specialist therapeutic advice to colleagues outside the specialist team, effective delegation, case load management.

Community Caseload: To identify the advanced therapy needs and provide treatment to individuals within the North Derbyshire area. To work flexibly across the area in different care settings providing a patient led service. Co-ordinate referrals to other agencies and to support other therapy staff in neighbouring localities with complex cases as and when required.

Complex Caseload: To provide expert case management on behalf of D&D ICB - assessing, planning, supporting treatment and evaluating clinical reasoning - across Derbyshire and Derby City including acute hospitals, Regional Dedicated Brain Injury Specialist Units, Community Units, Service User's home, local community and Clinic settings. Provide high level reports and feedback as required or requested.

Main duties of the job

Community Caseload

To undertake the comprehensive assessment of patients who have highly complex presentations, using advanced clinical reasoning skills and assessment techniques to provide an accurate formulation of their condition.

To formulate and deliver personal care plans and individual treatment programmes based on sound knowledge of evidence-based practice and treatment options, using clinical assessment, reasoning skills and treatment skills e.g exercise therapy, patient education, cognition assessment, identification and prescribing of specialist equipment, and other techniques as appropriate.

Complex Case Management

To provide a case management service to ensure that the clinical needs and outcomes of patients with an acquired Brain injury who have an individual specialist rehabilitation placement approved by D&D ICB decision making panel, are met in a safe and effective way.

To be able to travel widely across the country to provide this case management service.

Provide advice and support for funding panel decision making.

Provide oversight of D&D ICB funded placement ensuring safe and effective rehabilitation is being provided, supporting decision making and monitoring patient progress.

Support and oversee effective discharge from placement facility including funding streams, care and equipment needs.

About us

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Job summary

Are you a self-motivated, enthusiastic and conscientious administrator looking for a new opportunity?

Would you like to be part of a team that plays a crucial role in ensuring great patient/service user care to children, young people and their families/carers?

If so, we have the role for you. We are seeking administrators to join our 0-19 Healthy Child Programme working with other administrators and clinicians to support the 0-19 Healthy Child Programme service delivery.

Use of SystmOne would be advantageous, although training will be provided on our IT systems with support from your work colleagues.

The working days are Wednesday, Thursday and Friday, 9am - 5pm (office based only) at The Peacock Centre, Cambridge or The Oak Tree Centre, Huntingdon.

There may be a requirement to travel to other bases on occasions for meetings or training.

Why not click on the link to the Job Description and find out more about the role.

We look forward to receiving your application!

*Please note that interviews can only be held in person*

Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 16th July 2026

Main duties of the job

The role of the HCP Administrator is to provide comprehensive administrative support to their locality team, including Health Visitors, School Nurses, Staff Nurses, Community Nursery Nurses and Assistant Practitioners, alongside supporting the functions of the SPA Duty Desk.

The role is varied and includes answering the telephone to service users and other professionals in an efficient and confident manner, documenting information onto SystmOne and planning and booking appointments for clinicians.

We are looking for people who are team players and will share the Trust values; Integrity, compassion, inclusion and ambition.

About us

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality, innovative services across most of the East of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that is our amazing staff - who rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro-rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

448-CCYP-8054546-A

Job locations

The Peacock Centre

Brookfields Hopital Campus, Mill Road

Cambridge

CB1 3DF

United Kingdom

Job description

Job responsibilities

Job Purpose:

The role of the administrator is to provide comprehensive administrative support to the Cambridgeshire 0-19 Healthy Child Programme team including Health Visitors, School Nurses, Public Health Practitioners, Community Nursery Nurses and Assistant Practitioners by performing a full range of administrative tasks, alongside supporting the function of the single point of access (SPA).

Main Duties and Responsibilities

Provide administrative support to the Healthy Child Programme clinical team within Cambridgeshire.

Administration for the locality, including sending letters to services users, updating SystmOne health records, actioning tasks, booking appointments.

Answering Single Point of Access (SPA) telephone calls from service users, the team, and other professionals and responding appropriately, sending tasks via SystmOne to the relevant task group.

Administration of the Cambridgeshire SystmOne units including accessing and updating SystmOne health records, monitoring tasks, setting up rotas, electronically attaching documents to service user health records on SystmOne.

Receiving and processing telephone calls, emails, correspondence, and other forms of contact from service users and professionals, handling these as required, to co-ordinate care according to agreed protocols and pathways. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.

Recording details of all contacts with service users and other professionals using SystmOne and other systems as appropriate.

Completing administration tasks on SystmOne, including registering antenatal notifications, accepting electronic referrals, booking visits for Health Visitors, School Nurses, Public Health Practitioner, Community Nursery Nurses and Assistant Practitioners as required, e.g. new birth visit and health reviews, managing SystmOne task box, updating service user information.

Monitoring and ordering of stock and other items as required.

Booking interpreters as requested by clinicians and following up bookings as required

Attending and participating in the daily planning meeting, admin meetings and any other relevant meetings Microsoft Teams or Face to Face. Occasional minute taking.

Communication

Acting as first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions.

Using tact and diplomacy to de-escalate emotive situations.

Acting in accordance with the Trusts complaint procedure where required.

Communicating positively with service users and their families, ensuring that all communications are appropriately directed.

Maintaining positive relationships and communicating with colleagues within the locality team.

The post holder will be required to handle sensitive information, such as staff personnel files, in a confidential manner.

Providing and receiving routine information from the following.

Managers at all levels throughout East of England Community Health and Care NHS Trust

i. EEC employeesii. Service usersiii. Contribute to EEC internal communication strategies effective two-way communication and engagement within the organisation.

People Management

Maintaining own professional development and requirement to take part in appraisal.

Demonstrating their own work practices to administrative staff new to the service.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder must participate in clinical and safeguarding audits as required

The post holder is required to participate in relevant emergency preparedness process for their team.

Job description Job responsibilities Job Purpose: The role of the administrator is to provide comprehensive administrative support to the Cambridgeshire 0-19 Healthy Child Programme team including Health Visitors, School Nurses, Public Health Practitioners, Community Nursery Nurses and Assistant Practitioners by performing a full range of administrative tasks, alongside supporting the function of the single point of access (SPA). Main Duties and Responsibilities Provide administrative support to the Healthy Child Programme clinical team within Cambridgeshire. Administration for the locality, including sending letters to services users, updating SystmOne health records, actioning tasks, booking appointments. Answering Single Point of Access (SPA) telephone calls from service users, the team, and other professionals and responding appropriately, sending tasks via SystmOne to the relevant task group. Administration of the Cambridgeshire SystmOne units including accessing and updating SystmOne health records, monitoring tasks, setting up rotas, electronically attaching documents to service user health records on SystmOne. Receiving and processing telephone calls, emails, correspondence, and other forms of contact from service users and professionals, handling these as required, to co-ordinate care according to agreed protocols and pathways. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures. Recording details of all contacts with service users and other professionals using SystmOne and other systems as appropriate. Completing administration tasks on SystmOne, including registering antenatal notifications, accepting electronic referrals, booking visits for Health Visitors, School Nurses, Public Health Practitioner, Community Nursery Nurses and Assistant Practitioners as required, e.g. new birth visit and health reviews, managing SystmOne task box, updating service user information. Monitoring and ordering of stock and other items as required. Booking interpreters as requested by clinicians and following up bookings as required Attending and participating in the daily planning meeting, admin meetings and any other relevant meetings Microsoft Teams or Face to Face. Occasional minute taking. Communication Acting as first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions. Using tact and diplomacy to de-escalate emotive situations. Acting in accordance with the Trusts complaint procedure where required. Communicating positively with service users and their families, ensuring that all communications are appropriately directed. Maintaining positive relationships and communicating with colleagues within the locality team. The post holder will be required to handle sensitive information, such as staff personnel files, in a confidential manner. Providing and receiving routine information from the following. Managers at all levels throughout East of England Community Health and Care NHS Trust i. EEC employeesii. Service usersiii. Contribute to EEC internal communication strategies effective two-way communication and engagement within the organisation. People Management Maintaining own professional development and requirement to take part in appraisal. Demonstrating their own work practices to administrative staff new to the service. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. The post holder must participate in clinical and safeguarding audits as required The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications & Training

Essential

• NVQ in Administration or equivalent experience (GCSE: Grade C/4 or above in Maths and English; NVQ level 3 or above)

Experience

Essential

• Within an administrative role,Using Microsoft Office programmes such as Word, Outlook and Excel
• Call handling in a busy office environment
• Using own initiative to prioritise workloads
• Working as part of a team

Desirable

• Knowledge of SystmOne
• Experience of working within children's services or in an NHS environment
• Collating and monitoring data

Knowledge & Skills

Essential

• Excellent communication skills with a friendly, professional manner
• Able to communicate verbally and through other media such as emails
• Excellent time management skills
• Ability to use initiative without close supervision
• Work flexibly as part of a team

Person Specification Qualifications & Training Essential NVQ in Administration or equivalent experience (GCSE: Grade C/4 or above in Maths and English; NVQ level 3 or above) Experience Essential Within an administrative role,Using Microsoft Office programmes such as Word, Outlook and Excel Call handling in a busy office environment Using own initiative to prioritise workloads Working as part of a team Desirable Knowledge of SystmOne Experience of working within children's services or in an NHS environment Collating and monitoring data Knowledge & Skills Essential Excellent communication skills with a friendly, professional manner Able to communicate verbally and through other media such as emails Excellent time management skills Ability to use initiative without close supervision Work flexibly as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Peacock Centre

Brookfields Hopital Campus, Mill Road

Cambridge

CB1 3DF

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

The Peacock Centre

Brookfields Hopital Campus, Mill Road

Cambridge

CB1 3DF

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job summary

Glenpark & Teams Medical Services has an exciting opportunity for an enthusiastic, experienced Practice Nurse to join our friendly and committed nursing team. The position is for up to 37.5 hpw - full time or part time considered - working across both of our sites in Dunston and Teams.

You will be joining a great team lead by an experienced ANP, working alongside a Nurse Practitioner, 2 Practice Nurses, 2 Nurse Associates, a Healthcare Assistant and 2 Phlebotomists. Regular mentoring sessions will be provided, along with support for both career and personal development within the role/team.

The Practice Nurse will work delivering person-centred long term condition management to our patients, and depending on experience and skills could also see patients with acute respiratory/minor illness following triage by the on-call team. You will work both independently and as part of a multi-disciplinary team, using expert clinical judgement and decision making to ensure safe and effective care.

We would welcome visits to discuss the role further and for you to meet the team. We would also be interested to hear of any skills you would wish to develop or bring to the team.

Interview date: Wednesday 14th October - from 5 pm

Main duties of the job

The Practice Nurse will work autonomously and as part of the wider team to deliver high-quality care, including:

• Management of long-term conditions, including diabetes, asthma, COPD and Ischaemic Heart Disease
• Providing follow-up and continuity of care for patients
• Delivering health promotion, preventative care, and self-management support
• Supporting the practice in achieving QOF targets and enhanced services
• Contributing to service development and quality improvement initiatives

The post holder will also support the practices commitment to Year of Care and personalised care planning, particularly for patients with long-term conditions.

About us

We are a GMS partnership with two practice sites, serving a list of approx. 15,000 patients.

Glenpark Medical Practice and Teams Medical Practice are both well established, high-achieving practices and are part of Gateshead Inner West PCN and consistently maintain a high QOF achievement.

The practice comprises 6 GP Partners and 7 salaried GPs, supported by the Practice Managers/Assistant Practice Manager. We have an established nursing team, and a highly skilled and responsive reception and administrative team.

As a practice, we support the nursing team throughout their professional development as well as also being a training practice for Doctors in Training and medical students. The practice holds a strong belief in the importance of continuous professional development as well as personal wellbeing.

The practice also specialises in substance misuse, provides a minor surgery service and LARC service.

We work closely with our PCN team comprising Pharmacists, Pharmacy Technicians, Physiotherapists, Mental Health Nurse and Social Prescribing Link Workers.

We have close working relationships with our community colleagues and have an active Patient Participation Group.

Job summary

We are looking to recruit a suitably experienced person to join our friendly but busy reception team to assist the Management team with maintaining patient services within the Practice. Also, to manage the reception team in their day to day duties

The position would be working 30 hours a week to include working on a Friday.

The person we are looking for needs to be flexible, accurate, a problem solver, organised, proactive and supportive and be able to work autonomously or within a team and preferably have leadership experience. A good knowledge of TPP SystmOne would be advantageous.

This position would suit someone already working in a similar role or possibly an individual with solid experience in an administrative/receptionist role in Primary Care who wishes to take their first step towards Practice Management.

For more information on what the role involves, please see the Job description.

The closing date for applications is Thursday 24th September 2026

Main duties of the job

The purpose of the role is to:

Provide and coordinate an efficient and confidential administrative support service to the Practice Manager.

To Lead in supporting patients by helping people to manage their needs through answering queries and ensuring that people have good quality written or verbal information to help them make choices about their care.

The individual will need to be a highly motivated and strong team worker who is able to work with initiative and minimal supervision with the ability to produce work to a high standard within tight deadlines.

The role will entail leading on specific projects as well as overseeing our reception team in a supervisory and supportive way, working closely with the Practice Manager to achieve key objectives.

About us

The Village Surgery is based in Talbot Village. It looks after around 8kK patients, including a large student population.

We are a small, friendly, supportive team.

We are proud to be part of North Bournemouth Primary Care Network.

We have car parking on site.

Our clinical system is TPP SystmOne

Details

Date posted

09 September 2026

Pay scheme

Other

Salary

£14.20 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A3782-VS-JL-2026

Job locations

Gillet Road

Talbot Village

Poole

Dorset

BH12 5BF

United Kingdom

Job description

Job responsibilities

Overview of position

To Support patients in ensuring they can access appropriate services. To manage the day-to-day activities of the reception area and team; being the first point of contact for any problems, absences. To provide support and assistance to the GPs and Nurses.

Patient Duties

Ensuring there is a point of contact in reception who can discuss any concerns patients may have and deal with the concerns if possible. Refer to the Deputy Practice Manager, if it cant be dealt with at the time, ensuring the patient is fully aware of his/her rights regarding the complaints process and their right to appeal/escalate any decision.

In the absence of our Carers lead, proactively identifying carers and work with them to support their personalised care requirements, ensuring they can access appropriate services

Help people to manage their needs, answering their queries and supporting them to make appointments.

Support the Reception team provide coordination and navigation for individuals and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.

Maintaining the areas of social media, ensuring up to date information for patient services and support is always aligned with national and local campaigns.

Management Duties

Compile and communicate reception staff rota.

Management and oversight of SystmConnect.

Monitor/manage holiday entitlement and commitment and ensure adequate cover is available at all times (including during periods of unexpected absence).

Responsible for the training and development of all reception staff.

Responsible for the recruitment of new reception staff alongside the management team; including, selection and interviewing.

Arrange/minute regular reception staff meetings

Point of contact for the GP Partners and Management team for all Reception issues.

Manage and resolve issues or problems within the reception team.

Effectively communicate any information or changes to the receptionist as required

Attend HODs meetings and communicate outcomes agreed at the meeting

Attend the PCN Reception Meetings, this is to share ideas across all 4 practices.

Ensure Reception have written protocols to assist them to carry out their duties

Be aware of all external services and ensuring that staff are signposting patients correctly

Responsible for validating and authorising reception staff overtime on TeamNet.

Supporting the Reception team in their duties where required and being able to carry out any receptionist duty in the event of sickness (see Reception job description).

Additional Duties

• Undertake fire warden duties on a rota basis or when necessary.
• Undertake any other reasonable request from GPs Partners or Practice Manager.
• As requested, and where within the scope and capability of the post holder, to cover absenteeism and assist with general day-to-day duties across the practice as appropriate and when required.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in working activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the quality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is no-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Job description Job responsibilities Overview of positionTo Support patients in ensuring they can access appropriate services. To manage the day-to-day activities of the reception area and team; being the first point of contact for any problems, absences. To provide support and assistance to the GPs and Nurses.Patient DutiesEnsuring there is a point of contact in reception who can discuss any concerns patients may have and deal with the concerns if possible. Refer to the Deputy Practice Manager, if it cant be dealt with at the time, ensuring the patient is fully aware of his/her rights regarding the complaints process and their right to appeal/escalate any decision.In the absence of our Carers lead, proactively identifying carers and work with them to support their personalised care requirements, ensuring they can access appropriate services Help people to manage their needs, answering their queries and supporting them to make appointments. Support the Reception team provide coordination and navigation for individuals and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles. Maintaining the areas of social media, ensuring up to date information for patient services and support is always aligned with national and local campaigns.Management DutiesCompile and communicate reception staff rota.Management and oversight of SystmConnect.Monitor/manage holiday entitlement and commitment and ensure adequate cover is available at all times (including during periods of unexpected absence).Responsible for the training and development of all reception staff.Responsible for the recruitment of new reception staff alongside the management team; including, selection and interviewing.Arrange/minute regular reception staff meetingsPoint of contact for the GP Partners and Management team for all Reception issues.Manage and resolve issues or problems within the reception team.Effectively communicate any information or changes to the receptionist as requiredAttend HODs meetings and communicate outcomes agreed at the meetingAttend the PCN Reception Meetings, this is to share ideas across all 4 practices.Ensure Reception have written protocols to assist them to carry out their dutiesBe aware of all external services and ensuring that staff are signposting patients correctlyResponsible for validating and authorising reception staff overtime on TeamNet.Supporting the Reception team in their duties where required and being able to carry out any receptionist duty in the event of sickness (see Reception job description).Additional Duties Undertake fire warden duties on a rota basis or when necessary. Undertake any other reasonable request from GPs Partners or Practice Manager. As requested, and where within the scope and capability of the post holder, to cover absenteeism and assist with general day-to-day duties across the practice as appropriate and when required. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.Health & Safety:The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in working activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified.Equality and Diversity:The post-holder will support the quality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is no-judgemental and respects their circumstances, feelings, priorities and rights.Personal/Professional Development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.Quality:The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.Communication:The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly.Contribution to the Implementation of Services:The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.

Person Specification

Personal Qualities

Essential

• Highly motivated and able to work without supervision. Able to organise and prioritise own and others workloads to changing and often tight deadlines
• Flexible and approachable team worker
• Able to maintain confidentiality and build trust
• Professional, calm and efficient manner
• Able to solve problems
• Commitment to ongoing professional development
• Good communicator (verbal and written) at all levels within the business

Experience

Essential

• Experience of administration in an office environment and liaising with management.
• Experience in dealing with external organisations and members of the public in a polite and confidential manner
• Experience of supervising staff.
• Significant administrative experience including initiating and maintaining office systems

Desirable

• Experience of using NHS software.
• NHS or recent practice experience

Skills/Knowledge

Essential

• Ability to understand and learn new software and administrative procedures
• Intermediate knowledge of IT systems and software including Microsoft Office.

Person Specification Personal Qualities Essential Highly motivated and able to work without supervision. Able to organise and prioritise own and others workloads to changing and often tight deadlines Flexible and approachable team worker Able to maintain confidentiality and build trust Professional, calm and efficient manner Able to solve problems Commitment to ongoing professional development Good communicator (verbal and written) at all levels within the business Experience Essential Experience of administration in an office environment and liaising with management. Experience in dealing with external organisations and members of the public in a polite and confidential manner Experience of supervising staff. Significant administrative experience including initiating and maintaining office systems Desirable Experience of using NHS software. NHS or recent practice experience Skills/Knowledge Essential Ability to understand and learn new software and administrative procedures Intermediate knowledge of IT systems and software including Microsoft Office.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Village Surgery

Address

Gillet Road

Talbot Village

Poole

Dorset

BH12 5BF

United Kingdom

Employer's website

https://www.villagesurgery.com/ (Opens in a new tab)

Employer details

Employer name

Village Surgery

Address

Gillet Road

Talbot Village

Poole

Dorset

BH12 5BF

United Kingdom

Employer's website

https://www.villagesurgery.com/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen within the SMBU2 Business Unit at Royal Derby Hospital for someone to join our Renal Services.

This role is to provide an efficient Medical Secretarial service to the consultants and their team in respect of NHS work. To work flexibly with or alongside medical secretarial staff, consultants and other teams when required.

Applicants must be confident communicators with the ability to liaise with staff at all levels. You will need to be an enthusiastic, motivated team player, with excellent problem-solving skills.

You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively to enable day to day management.

Main duties of the job

• You will act as the main point of contact for patients and medical staff
• All queries are answered with skill and sensitivity and in a courteous and professional manner
• Typing and dispatch of clinical correspondence within agreed timescales and quality standards
• Ensure urgent test results/correspondence is brought to the immediate attention of the team
• Providing secretarial support/cover for colleagues during absence
• Efficient management of the Consultants diary.
• Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline.

Closing date of applications: 16 September 2026

Interview date: 29 September 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job summary

Are you looking to try a new role and a new challenge?

Why not consider joining the Patient Experience Team as a Complaints Officer. We have a new position available in the Team for someone with experience in handling and processing formal complaints.

To work within our integrated Quality Department, supporting patients and their relatives to ensure complaints and enquiries are investigated and responded to within national and locally set timescales. To support senior members of staff and all wards and departments to enable timely and high quality investigations and provide responses on behalf of the Chief Executive Officer. In addition, provide day-to-day guidance to all staff involved in complaints and investigation handling within the Trust.

Please be advised there is a proposed interview date of 8 October 2026.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

The job role will include:

• Reviewing incidents and complaints received with appropriate escalation where required.
• Managing a caseload and following complaint process and escalation procedures
• Maintaining Datix electronic records for incidents, complaints and compliments
• Liaising with complainants
• Coordinating and/or leading on the review of complaints and incidents
• Drafting complaint responses
• Participating in complaints meetings
• Supporting with the completion of reports for both internal and external stakeholders
• Keeping up to date records
• Previous experience within a health care environment and a working knowledge of the NHS Complaints procedure is essential.
• General office tasks
• The successful applicant will have NHS Complaints experience and be proficient in Microsoft Word/ Outlook and be able to produce accurately typed documents, letters, reports and e-mail correspondence.
• Supporting the Complaints Coordinator and the wider team through effective case management

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Compressed hours

Reference number

218-AC-B5-8279005

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• Review incoming complaint communications, prioritise and initiate a review with the appropriate designated staff within the Trust. The post holder will need comprehensive working knowledge of the NHS Complaints Procedure within an NHS complaints environment, and understanding of Information Governance, Freedom of Information and Data Protection policies within the NHS.
• Directly manage highly complex and sensitive complaints information and provide expert support and advice to ensure thorough complaint investigations against NHS/Trust standards to ensure timely responses and that the Trust meets the standards set by the NHS Complaints Procedure.
• The post holder will also co-ordinate complaints under further local resolution and have the skills to recognise when this has been exhausted and liaison needs to take place with the Parliamentary Health Service Ombudsman.
• Maintain case files for all ongoing complaints and ensure that all documentation has been collated in chronological order to demonstrate easily the requirements of the procedure have been adhered to.
• Contribute to the effective and efficient handling of cross agency complaints in line with the locally agreed protocols, taking the lead where appropriate.
• Draft complaint responses for approval by the Service Manager in readiness for the Chief Executive Officer to sign.
• Maintain Datix to ensure that all of the required information about each complaint is present in readiness for data analysis.
• Establish and maintain relationships with Lead Clinicians, Clinical Directors and all grades of staff and managers to ensure effective communication and a consistent approach to all issues relating to complaints management across the Trust.
• Once a complaint is resolved, ensure that all complaint outcomes/actions are entered on Datix and when appropriate liaise with Service Managers, Clinical Directors and Medical Directors with regard to completed action plans.
• Respond positively and promptly to complainant enquiries, which may include highly sensitive and contentious information. Issues often require immediate action; therefore this would include liaising with other staff within the Trust and also often includes external agencies, such as other medical providers.
• Liaise with Legal Services regarding any complaints that may give rise to litigation and work closely with the Patient Safety Manager for any complaints subject to a Clinical Adverse Event.
• Facilitate and attend complaint meetings on a frequent basis, taking detailed notes . The post holder must be able to diffuse difficult and complex situations, often involving challenging and bereaved relatives in a professional and empathetic manner at all times.

For further details of the job role please see attached job description.

Job description Job responsibilities Review incoming complaint communications, prioritise and initiate a review with the appropriate designated staff within the Trust. The post holder will need comprehensive working knowledge of the NHS Complaints Procedure within an NHS complaints environment, and understanding of Information Governance, Freedom of Information and Data Protection policies within the NHS. Directly manage highly complex and sensitive complaints information and provide expert support and advice to ensure thorough complaint investigations against NHS/Trust standards to ensure timely responses and that the Trust meets the standards set by the NHS Complaints Procedure. The post holder will also co-ordinate complaints under further local resolution and have the skills to recognise when this has been exhausted and liaison needs to take place with the Parliamentary Health Service Ombudsman. Maintain case files for all ongoing complaints and ensure that all documentation has been collated in chronological order to demonstrate easily the requirements of the procedure have been adhered to. Contribute to the effective and efficient handling of cross agency complaints in line with the locally agreed protocols, taking the lead where appropriate. Draft complaint responses for approval by the Service Manager in readiness for the Chief Executive Officer to sign. Maintain Datix to ensure that all of the required information about each complaint is present in readiness for data analysis. Establish and maintain relationships with Lead Clinicians, Clinical Directors and all grades of staff and managers to ensure effective communication and a consistent approach to all issues relating to complaints management across the Trust. Once a complaint is resolved, ensure that all complaint outcomes/actions are entered on Datix and when appropriate liaise with Service Managers, Clinical Directors and Medical Directors with regard to completed action plans. Respond positively and promptly to complainant enquiries, which may include highly sensitive and contentious information. Issues often require immediate action; therefore this would include liaising with other staff within the Trust and also often includes external agencies, such as other medical providers. Liaise with Legal Services regarding any complaints that may give rise to litigation and work closely with the Patient Safety Manager for any complaints subject to a Clinical Adverse Event. Facilitate and attend complaint meetings on a frequent basis, taking detailed notes . The post holder must be able to diffuse difficult and complex situations, often involving challenging and bereaved relatives in a professional and empathetic manner at all times. For further details of the job role please see attached job description.

Person Specification

Qualifications& Training

Essential

• oDegree or equivalent level of experience working within a Complaints or similar Department.

Desirable

• oPost graduate qualification or complaints handling training

Experience

Essential

• oInfluence departmental practice to support Trust policy and service development oHandle highly complex complaints, using own judgement when reviewing information which can sometimes be conflicting oLiaise with external bodies i.e. Parliamentary Health Service Ombudsman, CQC, CCG oContribute to the effective and efficient handling of cross agency complaints in accordance with locally agreed protocols

Desirable

• oCustomer service experience and basic knowledge of medical terminology. oAdministration work in an environment providing healthcare or customer care. oAwareness of current health service issues. oSelf-motivated and consistently looks to improve what they do, by using successful tried and tested ways of working and also on their own innovation

Knowledge

Essential

• oSignificant experience of compliance and adhering to national and local policies and procedures. oKnowledge of the NHS Complaints Procedure oExperience of working in a challenging environment, dealing with a wide range of sensitive and contentious issues and, within an organisation under public and political scrutiny oExperience of liaising with executive level and senior management staff oExperience of formulating letters and reports to a very high standard. oExcellent knowledge of Microsoft Office (Word, Excel, PowerPoint)

Desirable

• oKnowledge of NHS organisational structures and processes oAwareness of Information Governance, Freedom of Information & Data Protection Act oStrong presentation, training and coaching skills directed at all levels of staff

Skills

Essential

• oUnderstanding of patient confidentiality and ability to manage highly sensitive and contentious information, in accordance with national and Trust policy oExperience of building strong relationships with multi-disciplinary teams. oMake a connection between job role and the benefit to patients and the public oHigh level of planning and organisational skills oExcellent time management skills with the ability to re-prioritise due to working under pressure and demanding time scales of NHS Complaints Procedure oMonitor progress of investigations in accordance with national and local timescales oProvide and receive highly complex, sensitive and contentious information. oAbility to empathise when communicating delicate and often contentious information to complainants in a highly emotive situation. oAbility to facilitate complaint meetings if required. oExcellent influencing and conflict management skills, both verbally and face to face. oAbility to work on own initiative, problem solve and respond to sudden unexpected demands oStrong interpersonal skills and non-judgmental when required to support staff and managers involved in the Complaints Process oExcellent attention to detail and ability to analyse often highly complex information which is sufficient to give advice and support, requiring periods of intense concentration.

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualifications& Training Essential oDegree or equivalent level of experience working within a Complaints or similar Department. Desirable oPost graduate qualification or complaints handling training Experience Essential oInfluence departmental practice to support Trust policy and service development oHandle highly complex complaints, using own judgement when reviewing information which can sometimes be conflicting oLiaise with external bodies i.e. Parliamentary Health Service Ombudsman, CQC, CCG oContribute to the effective and efficient handling of cross agency complaints in accordance with locally agreed protocols Desirable oCustomer service experience and basic knowledge of medical terminology. oAdministration work in an environment providing healthcare or customer care. oAwareness of current health service issues. oSelf-motivated and consistently looks to improve what they do, by using successful tried and tested ways of working and also on their own innovation Knowledge Essential oSignificant experience of compliance and adhering to national and local policies and procedures. oKnowledge of the NHS Complaints Procedure oExperience of working in a challenging environment, dealing with a wide range of sensitive and contentious issues and, within an organisation under public and political scrutiny oExperience of liaising with executive level and senior management staff oExperience of formulating letters and reports to a very high standard. oExcellent knowledge of Microsoft Office (Word, Excel, PowerPoint) Desirable oKnowledge of NHS organisational structures and processes oAwareness of Information Governance, Freedom of Information & Data Protection Act oStrong presentation, training and coaching skills directed at all levels of staff Skills Essential oUnderstanding of patient confidentiality and ability to manage highly sensitive and contentious information, in accordance with national and Trust policy oExperience of building strong relationships with multi-disciplinary teams. oMake a connection between job role and the benefit to patients and the public oHigh level of planning and organisational skills oExcellent time management skills with the ability to re-prioritise due to working under pressure and demanding time scales of NHS Complaints Procedure oMonitor progress of investigations in accordance with national and local timescales oProvide and receive highly complex, sensitive and contentious information. oAbility to empathise when communicating delicate and often contentious information to complainants in a highly emotive situation. oAbility to facilitate complaint meetings if required. oExcellent influencing and conflict management skills, both verbally and face to face. oAbility to work on own initiative, problem solve and respond to sudden unexpected demands oStrong interpersonal skills and non-judgmental when required to support staff and managers involved in the Complaints Process oExcellent attention to detail and ability to analyse often highly complex information which is sufficient to give advice and support, requiring periods of intense concentration. Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

This is a pivotal role within the Operations team to provide a confidential and comprehensive patient centred service regarding patient flow. To support delivery of the Key Performance targets.

The post holder works with all adult inpatient services to support identification and placement of and patients appropriately and timely, working to agreed protocols and procedures.

The post holder will be expected to work with the minimum of supervision and co-ordinate his/her activities with the members of the Team in order that an efficient service is provided.

The post holder will be expected to spend periods of time working under his/her own initiative. The post holder will carry out the duties in such a way as to make a direct and positive contribution to the organisation of the work and to assist the Team to maximise the most effective bed management service. It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.

Please note that this vacancy is not eligible for sponsorship.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• Focus on patient flow through the emergency pathway
• Sufficiently skilled in understanding the Emergency Department (ED) Clinical Quality Indicators including the criteria for 4 hour, 12 hour targets set nationally and support the specialist teams in ensuring flow is provided to achieve this
• To support the allocation of beds in a proactive manner, considering patient safety at all times
• Collate and record data daily relating to patient flow and performance in order to ensure the Trusts position is recorded both internally and externally as required
• Interpret and convey information accurately and concisely and respond to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post
• Ensure the nurse in charge, manager of the day and Clinical Site Manager is aware of the changing pressures within ED/MAU/SAU/MINORS and medical/specialised review requirements

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

218-AC-B4-8276207

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• Responsibility for escalating delays to a patients journey across the organisation, to the relevant group
• Actively assist in the organisation of urgent admissions and liaise with everyone involved in a professional and sensitive manner
• Assist with the physical movement of patients around the organisation, if required, to support the delivery of good patient care and experience alongside delivery of the national standards of performance
• National standards of performance
• Coordinate the workload of the Transfer Team to ensure flow and delivery of National Targets
• To be responsible to ensure that the current Real Time information of bed status is crucial at all times of the day to ensure patient experience is not compromised
• Responsible for ensuring that a comprehensive updated AM/PM handover is communicated to the night team of the sites capacity as well as any issues giving detailed information, with accurate future flow across the site
• Provision of an effective internal and external communication system with agencies including PTS, IDT and private ambulance service
• The role of Medical Bed Capacity Manager for all specialities is taken daily from 15:00 19:30 and across all weekends and Bank Holidays

For further details of the role please see the attached job description.

Job description Job responsibilities Responsibility for escalating delays to a patients journey across the organisation, to the relevant group Actively assist in the organisation of urgent admissions and liaise with everyone involved in a professional and sensitive manner Assist with the physical movement of patients around the organisation, if required, to support the delivery of good patient care and experience alongside delivery of the national standards of performance National standards of performance Coordinate the workload of the Transfer Team to ensure flow and delivery of National Targets To be responsible to ensure that the current Real Time information of bed status is crucial at all times of the day to ensure patient experience is not compromised Responsible for ensuring that a comprehensive updated AM/PM handover is communicated to the night team of the sites capacity as well as any issues giving detailed information, with accurate future flow across the site Provision of an effective internal and external communication system with agencies including PTS, IDT and private ambulance service The role of Medical Bed Capacity Manager for all specialities is taken daily from 15:00 19:30 and across all weekends and Bank Holidays For further details of the role please see the attached job description.

Person Specification

Qualifications

Essential

• o Good general educational standards including GCSE or equivalent English and Mathematics o NVQ level 3 in administration or equivalent

Experience

Essential

• o Significant experience working in an acute trust. o An understanding of flow and capacity across a healthcare organisation o Experience in communicating with multi-disciplinary teams o Proven experience of working unsupervised. o Experience of data inputting, data analysis and retrieval o Proven ability to manage individual projects across organisational boundaries using tact and initiative when communicating with key stakeholders. o Experience of following policies and procedures. o Experience of managing patient flows. o Knowledge of access waiting times

Desirable

• o Decision making and resolving complex work related issues.

Knowledge

Essential

• o Insight and knowledge into patient flow for emergency, elective and surgical patients. o Good organiser with persuasion and influencing skills coupled with an awareness of organisational politics. o Strong negotiation/influencing skills with staff at all levels. o Ability to work and make decisions and escalate as required. o Competent levels of computer literacy are required. o Excellent oral and written English skills o A good working knowledge of Microsoft Office (including Outlook, Word, Excel and PowerPoint). o Excellent Communication skills and ability to liaise on multiple levels and multiple platforms. o Ability to work accurately under pressure without supervision and direction. o Ability to organise and prioritise work to meet deadlines. o Ability to work autonomously. o Working knowledge of current IT systems. o Understanding of the Trust's policy on "Delivering Same Sex Accommodation". o Understanding of Trust Infection Control policy.

Desirable

• o An understanding of external IT systems such as EMS and CAD. o Knowledge of information governance.

Skills

Essential

• o Working knowledge of MS Office packages: Outlook, Word, Excel, PowerPoint. o Maintain a high level of accuracy and able to track information. o Frequent periods of concentration o Able to demonstrate good persuasion and influencing skills o Able to recognise and resolve complex issues referring where appropriate o Ability to work in a busy environment and under pressure. o Excellent level of verbal and written communication and influencing skills. o Able to use judgement and initiative to provide information and support and present to others in a coherent and logical way. o Ability to anticipate the requirements of the Clinical Site Practitioner Team

Commitment to Trust Values and Behaviours

Essential

• o Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) o Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualifications Essential o Good general educational standards including GCSE or equivalent English and Mathematics o NVQ level 3 in administration or equivalent Experience Essential o Significant experience working in an acute trust. o An understanding of flow and capacity across a healthcare organisation o Experience in communicating with multi-disciplinary teams o Proven experience of working unsupervised. o Experience of data inputting, data analysis and retrieval o Proven ability to manage individual projects across organisational boundaries using tact and initiative when communicating with key stakeholders. o Experience of following policies and procedures. o Experience of managing patient flows. o Knowledge of access waiting times Desirable o Decision making and resolving complex work related issues. Knowledge Essential o Insight and knowledge into patient flow for emergency, elective and surgical patients. o Good organiser with persuasion and influencing skills coupled with an awareness of organisational politics. o Strong negotiation/influencing skills with staff at all levels. o Ability to work and make decisions and escalate as required. o Competent levels of computer literacy are required. o Excellent oral and written English skills o A good working knowledge of Microsoft Office (including Outlook, Word, Excel and PowerPoint). o Excellent Communication skills and ability to liaise on multiple levels and multiple platforms. o Ability to work accurately under pressure without supervision and direction. o Ability to organise and prioritise work to meet deadlines. o Ability to work autonomously. o Working knowledge of current IT systems. o Understanding of the Trust's policy on "Delivering Same Sex Accommodation". o Understanding of Trust Infection Control policy. Desirable o An understanding of external IT systems such as EMS and CAD. o Knowledge of information governance. Skills Essential o Working knowledge of MS Office packages: Outlook, Word, Excel, PowerPoint. o Maintain a high level of accuracy and able to track information. o Frequent periods of concentration o Able to demonstrate good persuasion and influencing skills o Able to recognise and resolve complex issues referring where appropriate o Ability to work in a busy environment and under pressure. o Excellent level of verbal and written communication and influencing skills. o Able to use judgement and initiative to provide information and support and present to others in a coherent and logical way. o Ability to anticipate the requirements of the Clinical Site Practitioner Team Commitment to Trust Values and Behaviours Essential o Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) o Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

We are seeking motivated and experienced healthcare professionals to join our team as Trainee Emergency Care Practitioners, within the Urgent and Emergency Care service.

Working alongside Doctors, Advanced Clinical Practitioners, and fellow ECP's/ENP's you will play a key role in delivering high quality timely care to patient presenting with minor illness and injury. This is a fast paced, independent role, requiring excellent clinical reasoning and descision-making skills.

The Emergency Practitioner within the Urgent and Emergency Care service (UEC) will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries and develop a 'no wait philosophy' and support 'see and treat' streams .

The Emergency Practitioner is a highly skilled practitioner with a wealth of knowledge and experience and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge, administering medication under the Trust Patient Group Directions.

The post holder will be required to work across all 3 sites (Minor Injuries Unit, Rugby Urgent Treatment centre and Coventry City Urgent Treatment Centre where required.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• The post holder will be working as a trainee ECP within a busy Minor Injury and Illness Unit and Urgent Treatment Centre under a scope of practice; seeing, treating and independently discharging patients as required.
• The post holder will work with Senior EP colleagues to deliver a high quality, effective and sustainable service.
• The post holder will undertake a training post and is supported to complete a Minor Injury and Minor Illness University course with a EP portfolio to work towards to becoming a qualified EP.
• The post holder will work in good partnership with multi-disciplinary team. Teaching and education program for the EP is provided annually. This post will be rotational across two sites.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

218-NM-B6-8276664

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.
• Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors.
• Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.
• Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.
• Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.
• Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.
• Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.
• Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs.
• Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice.
• Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate.
• Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus.
• Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need.
• Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.

For further details of the role please see the attached job description.

Successful Candidates will be supported to achieve the necessary qualifications to become a Qualified ECP. Once achieved you will be able to apply for Qualified ECP positions should they become available.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Job description Job responsibilities Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event. For further details of the role please see the attached job description. Successful Candidates will be supported to achieve the necessary qualifications to become a Qualified ECP. Once achieved you will be able to apply for Qualified ECP positions should they become available. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Person Specification

Qualification/Training

Essential

• oCurrent Professional Registration NMC/HCPC oEvidence of continuing professional development oTeaching and assessment qualification and is currently teaching sessions. oPILS/ILS course oStudy at level 6 (degree / diploma)

Desirable

• oLeadership qualification or completion of a leadership course oRecognised academically credited Emergency Nurse Practitioner Course (Minor Injury/Minor Illness) oNon-Medical Prescriber oAdvanced Health assessment oAssessor qualification

Experience

Essential

• oRecent post registration experience in Emergency Care oExperience in conflict management oExperience of mentoring and supporting junior staff

Desirable

• oExperience in research and audit oExperience of Policy/Service development oChange management experience

Knowledge

Essential

• oA knowledgeable practitioner with the ability to critically analyse research and apply to the practice setting oEvidence of knowledge/ understanding of collaborative practice and the ECP role oA sound knowledge of professional policies and procedures oKnowledge of clinical governance and a commitment to clinical supervision and staff development oEvidence of Knowledge/understanding of collaborative practice and the ECP role

Skills and Abilities

Essential

• oAdvanced Assessment and History taking skills oPractical A&E skills e.g. Plastering, suturing oPatient focussed oExcellent communication skills and good interpersonal skills oIT skills oAbility to prioritise workload and meet deadlines oGood management of own and others time oAble to use initiative analysing problems to implement solutions and make decisions oApproachable and adaptable to team working in a multi-disciplinary setting oSelf-motivated and able to motivate others oEvidence of recent professional development oAble to work flexibly across all sites including rotational shifts

Desirable

• oEvidence of research/Audit

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualification/Training Essential oCurrent Professional Registration NMC/HCPC oEvidence of continuing professional development oTeaching and assessment qualification and is currently teaching sessions. oPILS/ILS course oStudy at level 6 (degree / diploma) Desirable oLeadership qualification or completion of a leadership course oRecognised academically credited Emergency Nurse Practitioner Course (Minor Injury/Minor Illness) oNon-Medical Prescriber oAdvanced Health assessment oAssessor qualification Experience Essential oRecent post registration experience in Emergency Care oExperience in conflict management oExperience of mentoring and supporting junior staff Desirable oExperience in research and audit oExperience of Policy/Service development oChange management experience Knowledge Essential oA knowledgeable practitioner with the ability to critically analyse research and apply to the practice setting oEvidence of knowledge/ understanding of collaborative practice and the ECP role oA sound knowledge of professional policies and procedures oKnowledge of clinical governance and a commitment to clinical supervision and staff development oEvidence of Knowledge/understanding of collaborative practice and the ECP role Skills and Abilities Essential oAdvanced Assessment and History taking skills oPractical A&E skills e.g. Plastering, suturing oPatient focussed oExcellent communication skills and good interpersonal skills oIT skills oAbility to prioritise workload and meet deadlines oGood management of own and others time oAble to use initiative analysing problems to implement solutions and make decisions oApproachable and adaptable to team working in a multi-disciplinary setting oSelf-motivated and able to motivate others oEvidence of recent professional development oAble to work flexibly across all sites including rotational shifts Desirable oEvidence of research/Audit Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

We are seeking motivated and experienced healthcare professionals to join our team as Trainee Emergency Care Practitioners, within the Urgent and Emergency Care service.

Working alongside Doctors, Advanced Clinical Practitioners, and fellow ECP's/ENP's you will play a key role in delivering high quality timely care to patient presenting with minor illness and injury. This is a fast paced, independent role, requiring excellent clinical reasoning and descision-making skills.

The Emergency Practitioner within the Urgent and Emergency Care service (UEC) will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries and develop a 'no wait philosophy' and support 'see and treat' streams .

The Emergency Practitioner is a highly skilled practitioner with a wealth of knowledge and experience and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge, administering medication under the Trust Patient Group Directions.

The post holder will be required to work across all 3 sites (Minor Injuries Unit, Rugby Urgent Treatment centre and Coventry City Urgent Treatment Centre where required.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• The post holder will be working as a trainee ECP within a busy Minor Injury and Illness Unit and Urgent Treatment Centre under a scope of practice; seeing, treating and independently discharging patients as required.
• The post holder will work with Senior EP colleagues to deliver a high quality, effective and sustainable service.
• The post holder will undertake a training post and is supported to complete a Minor Injury and Minor Illness University course with a EP portfolio to work towards to becoming a qualified EP.
• The post holder will work in good partnership with multi-disciplinary team. Teaching and education program for the EP is provided annually. This post will be rotational across two sites.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

218-AHP-B6-8276664

Job locations

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Job description

Job responsibilities

• Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.
• Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors.
• Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.
• Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.
• Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.
• Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.
• Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.
• Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs.
• Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice.
• Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate.
• Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus.
• Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need.
• Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.

For further details of the role please see the attached job description.

Successful Candidates will be supported to achieve the necessary qualifications to become a Qualified ECP. Once achieved you will be able to apply for Qualified ECP positions should they become available.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Job description Job responsibilities Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors. Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and discharge/referral/transfer of the patient and offers health promotion strategies where appropriate. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based. Communicates effectively and works collaboratively with colleagues and other members of the multidisciplinary and multi professional teams to develop and promote the unique contribution to patient care provided by EPs. Remains up to date with clinical and professional developments and own learning, recognising limitations within own professional knowledge and practice. Participate in an ongoing programme of audit to monitor and evaluate the service and support the implementation of change as appropriate. Support the development and delivery of specialist teaching programmes for the Emergency Practitioner team in relation to their area and practice focus. Manage expected and unexpected clinical events requiring varying levels of physical effort according to patients dependency/clinical need. Support patients, carers and others during difficult and potentially highly distressing and emotional situations arising in the clinical area, e.g. imparting bad news or following an unexpected event. For further details of the role please see the attached job description. Successful Candidates will be supported to achieve the necessary qualifications to become a Qualified ECP. Once achieved you will be able to apply for Qualified ECP positions should they become available. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Person Specification

Qualification/Training

Essential

• oCurrent Professional Registration NMC/HCPC oEvidence of continuing professional development oTeaching and assessment qualification and is currently teaching sessions. oPILS/ILS course oStudy at level 6 (degree / diploma)

Desirable

• oLeadership qualification or completion of a leadership course oRecognised academically credited Emergency Nurse Practitioner Course (Minor Injury/Minor Illness) oNon-Medical Prescriber oAdvanced Health assessment oAssessor qualification

Experience

Essential

• oRecent post registration experience in Emergency Care oExperience in conflict management oExperience of mentoring and supporting junior staff

Desirable

• oExperience in research and audit oExperience of Policy/Service development oChange management experience

Knowledge

Essential

• oA knowledgeable practitioner with the ability to critically analyse research and apply to the practice setting oEvidence of knowledge/ understanding of collaborative practice and the ECP role oA sound knowledge of professional policies and procedures oKnowledge of clinical governance and a commitment to clinical supervision and staff development oEvidence of Knowledge/understanding of collaborative practice and the ECP role

Skills and Abilities

Essential

• oAdvanced Assessment and History taking skills oPractical A&E skills e.g. Plastering, suturing oPatient focussed oExcellent communication skills and good interpersonal skills oIT skills oAbility to prioritise workload and meet deadlines oGood management of own and others time oAble to use initiative analysing problems to implement solutions and make decisions oApproachable and adaptable to team working in a multi-disciplinary setting oSelf-motivated and able to motivate others oEvidence of recent professional development oAble to work flexibly across all sites including rotational shifts

Desirable

• oEvidence of research/Audit

Commitment to Trust Values and Behaviours

Essential

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Person Specification Qualification/Training Essential oCurrent Professional Registration NMC/HCPC oEvidence of continuing professional development oTeaching and assessment qualification and is currently teaching sessions. oPILS/ILS course oStudy at level 6 (degree / diploma) Desirable oLeadership qualification or completion of a leadership course oRecognised academically credited Emergency Nurse Practitioner Course (Minor Injury/Minor Illness) oNon-Medical Prescriber oAdvanced Health assessment oAssessor qualification Experience Essential oRecent post registration experience in Emergency Care oExperience in conflict management oExperience of mentoring and supporting junior staff Desirable oExperience in research and audit oExperience of Policy/Service development oChange management experience Knowledge Essential oA knowledgeable practitioner with the ability to critically analyse research and apply to the practice setting oEvidence of knowledge/ understanding of collaborative practice and the ECP role oA sound knowledge of professional policies and procedures oKnowledge of clinical governance and a commitment to clinical supervision and staff development oEvidence of Knowledge/understanding of collaborative practice and the ECP role Skills and Abilities Essential oAdvanced Assessment and History taking skills oPractical A&E skills e.g. Plastering, suturing oPatient focussed oExcellent communication skills and good interpersonal skills oIT skills oAbility to prioritise workload and meet deadlines oGood management of own and others time oAble to use initiative analysing problems to implement solutions and make decisions oApproachable and adaptable to team working in a multi-disciplinary setting oSelf-motivated and able to motivate others oEvidence of recent professional development oAble to work flexibly across all sites including rotational shifts Desirable oEvidence of research/Audit Commitment to Trust Values and Behaviours Essential oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job summary

An exciting opportunity has arisen for a Senior Audiologist to join our team - with a special interest in paediatrics- role is based at York with clinics at Harrogate

The successful candidate will:

• Provide audiological cover for ENT clinics, consisting of basic pure tone audiometry, tympanometry and speech audiometry as required.
• Provide over 3 clinics and under 3 clinics (full training will be given)
• Provide a comprehensive hearing aid service to paediatric patients referred to the Department from GPs and the ENT Department, including provision of a full range of NHS digital hearing aids.
• Recommend more complex assessments (OAE, obscure auditory dysfunction testing, vestibular assessment, ERA and Tinnitus Assessments/rehabilitation) and perform these as trained appropriately.
• Take aural impressions for paediatric age groups, working within national and departmental protocols and using own clinical judgement to ensure safe and competent practice.
• Participate in departmental audit, research and development.

Main duties of the job

To develop and maintain personal skills and knowledge within the audiological field, maintaining up to date knowledge of procedural and professional developments and disseminating this information to the rest of the Audiological Team as required.

To instruct and train other members of staff and locums as required.

To assess paediatric patients

To liaise with and refer to medical auditory implant, hearing therapy and local support services as necessary.

To provide a comprehensive range of Paediatric NHS digital hearing aids to patients based on this information.

To assess the benefit derived from hearing aids, using subjective and objective measures, including informal methods, appropriate questionnaires and insertion gain measurements.

To provide ongoing assessment and maintenance for paediatric hearing impaired patients.

To liaise with staff involved in the assessment and rehabilitation process, including Audiological and Medical staff and local support services to ensure the effectiveness of routine services.

To perform more advanced test procedures, including vestibular and ERA.

Paediatric Tinnitus assessment and rehabilitation.

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance through a of providers.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job summary

We are seeking a highly motivated, enthusiastic, and experienced healthcare professional to join our Resuscitation Training Team as a Band 6 Resuscitation Officer. This is an exciting opportunity to play a pivotal role in improving patient outcomes through the delivery of high-quality resuscitation training and clinical support across the entire organisation.

This role is ideal for a Registered Nurse/ODP/Paramedic with a passion for education, patient safety, and quality improvement. As a Band 6 Resuscitation Officer you will have significant post-registration clinical experience in an acute healthcare setting, have excellent communication and interpersonal skills and be able to confidently teach and support staff in a wide range of professional roles.

This role provides ample opportunities for continuing professional development with the successful candidate being supported in completing the Resuscitation Council UK's Generic Instructor Course and becoming a confident and competent instructor in all levels of Resuscitation Training including the Advanced Courses.

This is a part-time position based at York Hospital with an expectation to occasionally travel to work and provide training in other locations across the Trust.

If you are passionate about improving patient safety, developing others, and ensuring excellence in resuscitation practice, we would love to hear from you.

Main duties of the job

The Band 6 Resuscitation Officer supports the delivery of high-quality resuscitation training and clinical support across the Trust. The post-holder provides Basic and Immediate Life Support education, assists in maintaining resuscitation equipment, and contributes to audits, data collection, and service improvement, reporting outcomes to Resuscitation Team Lead. Working under the guidance of the Resuscitation Team Lead, the Band 6 officer helps ensure that staff have the skills and confidence to respond safely and effectively to patient deterioration and cardiac arrest.

This is a post with structured opportunities and expectation to build experience towards managing more complex training, teaching advanced courses, and governance responsibilities.

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job summary

We are looking to recruit a Band 5 Audiologists to join our UKAS accredited Adult Audiology Team.

The post holder will be based at York and must be able to travel to other sites for example Harrogate, Thirsk, York, Whitby and Scarborough. There will also be the opportunity to train in paediatrics.

The post holder will provide audiological support for ENT clinics, serving both adult and paediatric patients, within the Audiology Department and at peripheral clinics. This will include performing basic pure-tone, impedance, and speech audiometry as required.

This role requires an experienced Audiologist, capable of performing primary audiological assessments independently, without direct supervision.

Main duties of the job

Key responsibilities include:

• Delivering a comprehensive hearing aid service for patients referred by GPs and the ENT Department, encompassing the provision of a full range of NHS digital hearing aids.
• Taking aural impressions for patients of all ages, adhering to national and departmental protocols, and applying clinical judgment to ensure safe and effective practice.
• Assisting with paediatric testing under the supervision of a Paediatric Audiologist, and take responsibility for the daily calibration and maintenance of audiometers, impedance meters, insertion gain, and hearing aid fitting equipment used in general audiology.
• Participating in departmental audits, research, and development, as well as contribute to the upkeep of the department, including liaising with the Works Department when necessary.

About us

To find out more about what it is like to work for our Trust please visit the following link:

https://yorkhospitals.pagetiger.com/hdjgxd

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job summary

Exciting Opportunity for Registered Nurses at Oldham Emergency Department

Are you a passionate Adult Registered Nurse or Registered Nursing Associate seeking a fresh challenge or the next leap in your career? Look no further! Join our vibrant and ever-growing team at Oldham Emergency Department, where innovation meets compassionate care.

Why Choose Us?We're thrilled to announce the grand opening of our brand-new paediatric area within the Emergency Department, and we're on the lookout for dedicated nurses like you to help shape the future of healthcare in our community.

As part of the ambitiousHealthier Togetherplans rolling out across Greater Manchester, you'll play a vital role in the Royal Oldham Hospital, recognized as a pivotalred/hub hospitalin the region.

What We Offer:

• A collaborative and nurturing environment where patient care comes first.
• Leadership from experienced Band 7 Senior Sisters and an Emergency Department Lead Nurse who will support you every step of the way.
• Opportunities for professional growth and development within a dynamic team committed to excellence.

Join us in making a meaningful impact on the lives of patients and families in Oldham. If you're ready to elevate your nursing career and be part of something extraordinary, we want to hear from you.

Please note that post registration experience is required for this vacancy.

Main duties of the job

Are you a motivated Adult Registered Nurse with a passion for delivering high-quality, safe care? We're seeking hardworking individuals eager to enhance their clinical skills in a supportive environment.

What We're Looking For:We want enthusiastic nurses with exceptional communication skills and outstanding documentation standards. In return, we offer a nurturing space that fosters personal and professional growth.

Your Journey Starts Here:Upon joining, you'll enjoy a personalized mentorship and an 8-week supernumerary period for a smooth onboarding experience. We're committed to your continuous development through diverse in-house and Trust training, along with exciting Link Nurse opportunities

Our Commitment to You:

• Comprehensive Induction:A thorough induction program to help you settle in quickly
• Learning & Development:Access a variety of in-house training opportunities tailored to your growth
• Mentorship from Senior Nurses:Gain invaluable support as you navigate your career path
• Flexible Working Arrangements:Enjoy a range of shift patterns, both day and night, to accommodate your lifestyle
• Diverse Clinical Exposure:Experience a wide range of paediatric and emergency specialties, enhancing your nursing expertise

If you're ready to make a meaningful impact in patient care and advance your nursing career, we want to hear from you!

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire- to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Learn more about us in our Candidate Information Pack.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year per annum

Contract

Secondment

Working pattern

Full-time, Part-time

Reference number

236-UEC-NM678-26-E

Job locations

Emergency Department Royal Oldham Hospital

Rochdale Road

Oldham

OL12JH

United Kingdom

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

This vacancy is open to those who have a current NMC PIN to practice as a Registered Nurse in the UK,.

Please note an NMC PRN PIN is not a full NMC PIN and would not fulfil the essential criteria for this role.

The NCA can no longer accept applications from International Nurses who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely. To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website:https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk This vacancy is open to those who have a current NMC PIN to practice as a Registered Nurse in the UK,. Please note an NMC PRN PIN is not a full NMC PIN and would not fulfil the essential criteria for this role. The NCA can no longer accept applications from International Nurses who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely. To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website:https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/ We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

Person Specification

Qualifications & Professional Registration

Essential

• Registered Nurse with current NMC registration (Part 1 Adult / General Level 1 or 2)
• Degree / Diploma in Nursing studies or equivalent

Desirable

• Evidence of continuous professional development (CPD)

Knowledge, Training & Experience

Essential

• Previous health care experience
• Demonstrates evidence based clinical knowledge
• Has an interest in Emergency Care
• Post NMC registration experience

Desirable

• ILS / AIMS

Skills & Abilities

Essential

• Evidence of sound clinical competence
• Ability to problem solve
• Communicates succinctly, clearly, and accurately both verbally and in writing
• IT Skills
• Ability to coordinate your workload and supervise members of the team, ensuring high quality, safe and effective patient care
• Ability to use reflective practice, to continuously improve the standard of patient care

Desirable

• Experience of the use of clinical systems
• Demonstrate initiative to proactively problem solve with a solution focus
• Basic knowledge of policy relating to critical care, risk management and infection control

Person Specification Qualifications & Professional Registration Essential Registered Nurse with current NMC registration (Part 1 Adult / General Level 1 or 2) Degree / Diploma in Nursing studies or equivalent Desirable Evidence of continuous professional development (CPD) Knowledge, Training & Experience Essential Previous health care experience Demonstrates evidence based clinical knowledge Has an interest in Emergency Care Post NMC registration experience Desirable ILS / AIMS Skills & Abilities Essential Evidence of sound clinical competence Ability to problem solve Communicates succinctly, clearly, and accurately both verbally and in writing IT Skills Ability to coordinate your workload and supervise members of the team, ensuring high quality, safe and effective patient care Ability to use reflective practice, to continuously improve the standard of patient care Desirable Experience of the use of clinical systems Demonstrate initiative to proactively problem solve with a solution focus Basic knowledge of policy relating to critical care, risk management and infection control

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Emergency Department Royal Oldham Hospital

Rochdale Road

Oldham

OL12JH

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Emergency Department Royal Oldham Hospital

Rochdale Road

Oldham

OL12JH

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity has arisen to join the Breast Unit as an Administrator/Secretary.

The ideal candidate will have excellent communication and organization skills, strong typing skills and knowledge of medical terminology to ensure provision of a high quality and efficient administrative/secretarial service to the Breast Surgery consultants .

Your role will also involve assisting in the management of referral to treatment (RTT) and cancer pathways; working with the management and clinical teams to ensure delays are resolved and pathways are managed appropriately.

You must have good attention to detail together with the ability to prioritise your own workload to meet deadlines. Duties will include dealing with telephone enquiries, letters, email, diaries, chasing deadlines, collation of information/results for reports and typing of clinic letters.

You should have previous secretarial experience as well as being flexible and able to work as part of a team. In return we will provide a comprehensive induction with a view to developing knowledge and skills where appropriate.

Main duties of the job

The post holder will provide medical transcription and administrative support on attachment to clinical teams; guided by standard operating procedures.

Proof reading letters to patients, GPs, medical staff and any other required addressee following clinic attendance, ward discharge and other patient contacts.

Carry out administrative instructions that are dictated in the letters transcribed e.g. chasing results.

Undertake routine office duties including electronic case note tracking, photocopying, scanning and uploading correspondence and results and maintenance of records when required.

Provide cover in times of sickness, annual leave and staff shortages.

Deal with telephone communications and patient queries.

Liaise with relevant departments where necessary.

About us

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you're part of something bigger from day one.

Details

Date posted

08 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum (pro-rata)

Contract

Permanent

Working pattern

Full-time

Reference number

349-WTWA-7867010-RL4

Job locations

Nightingale Centre, Wythenshawe Hospital

Southmoor Road

Wythenshawe

M23 9LT

United Kingdom

Job description

Job responsibilities

IMPORTANT CANDIDATE INFORMATION

To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.

Explore Inside MFT Your Candidate Place

To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.

To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.