Job summary

Chiltern House Medical Centre is seeking an experienced Operations Manager / Assistant Manager to join the team on a permanent, full-time basis. The post holder will support the day-to-day operational management of the practice, ensuring the smooth running of clinical, reception and administrative services while maintaining high standards of patient care.

The role involves supporting the practice leadership team, overseeing daily workflows, coordinating reception and administrative functions, and ensuring effective communication and collaborative working across the surgery. The successful candidate will play an important role in maintaining efficient operations, supporting staff performance, and contributing to continuous improvement across the practice.

The ideal candidate will have strong experience within a GP surgery or primary care setting, with a good understanding of practice operations, staffing, compliance, and patient services. Experience with EMISis highly desirable. The role requires strong organisational and leadership skills, a proactive approach, and the ability to manage competing priorities effectively.

This is a permanent, full-time position offering an excellent opportunity for an experienced operations professional to develop their career while making a valuable contribution to the continued success of Chiltern House Medical Centre.

Main duties of the job

• Oversee the day-to-day operations of the practice
• Lead and support the reception and administrative teams
• Ensure high standards of patient care, confidentiality, and service delivery
• Manage and optimize daily workflows using EMIS
• Work collaboratively with the practice leadership team to maintain operational continuity and efficiency
• Support staff performance, training, and effective team working
• Identify opportunities to improve processes and overall practice efficiency
• Assist with the implementation and monitoring of practice policies and procedures
• Respond to operational issues and ensure they are resolved promptly and effectively

About us

Chiltern House Medical Centre is a GP surgery providing high-quality, patient-centred primary care services to the local community. The practice is committed to delivering safe, efficient and accessible healthcare while maintaining a welcoming and supportive environment for both patients and staff. The team works collaboratively to ensure the smooth running of day-to-day services and to continuously improve the quality and efficiency of care provided.

Job summary

THE INTERVIEW DATE WILL BE 13 OCTOBER 2026

Woodsley & Holt PCN would like to recruit a Podiatrist to work within our Primary Care Network (PCN) multidisciplinary healthcare team. This role will be based across the PCN area of Headingley, Horsforth, Burley, Kirkstall and Cookridge areas.

Our ambition is to improve management of patients suffering with various foot conditions and other at-risk groups that have limited access to our community podiatry service.

Main duties of the job

This role will work closely with other PCN roles: Pharmacists, Physiotherapists, Dietician and Social Prescriber in addition to the core practice teams.

You will assess, investigate, manage foot conditions and refer patients who have been directed to your service by a primary healthcare worker or directly by reception where appropriate. You will be an experienced practitioner who is comfortable working independently as well as part of a wider multidisciplinary team. You will be supported by the clinical team at each GP surgery and work with the wider clinical team to deliver holistic care to our patients. You will be able to assess and assist in adapting the service in response to local population needs

The GP Practices covered by this PCN are:

Burton Croft Surgery

Vesper Road Surgery

Craven Road Medical Practice

Kirkstall Lane Medical Centre

Ireland Wood &Horsforth

Hyde Park Surgery

Laurel Bank Surgery

Field Head Surgery

Highfield Surgery

Burley Park Medical Centre

About us

Woodsley & Holt Park PCN is a large primary care network (PCN) with a combined patient population of approximately 100,000 across 10 GP practices, covering the areas of Woodhouse, Kirkstall, Burley, Hyde Park, Headingley, Cookridge and Horsforth. The PCN footprint is of mixed diversity with pockets of deprivation and health inequalities. As one of the largest PCNs in Leeds we work at pace to deliver high quality services to our patients, which will evolve with the continuing development of the PCN.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£46,148 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working, Compressed hours

Reference number

A6042-26-0000

Job locations

PCN Admin Office

WIRA House & Business Park

West Park, Ring Road

Leeds

West Yorkshire

LS16 6EB

United Kingdom

Job description

Job responsibilities

Job responsibilities

Work as part of a PCNs multi-disciplinary team to clinically assess, treat, and manage a caseload of patients of all ages with lower limb conditions and footpathologies, using their expert knowledge of podiatry for specific conditions and topics

Utilise and provide guidance to patients on equipment such as surgical instruments, dressings, treatment tables and orthotics

Work towards developing the service to include the options to prescribe, produce, and fit orthotics and other aids and appliances

Provide specialist treatment and support for high-risk patient groups such as the elderly and those with increased risk of amputation

Work towards developing the service to include supporting patients through the use of therapeutic and surgical techniques to treat foot and lower leg issues (e.g. carrying out nail and soft tissue surgery using local anaesthetic)

Deliver foot health education to patients

Implement all aspects of effective clinical governance for their own practice, including undertaking regular audit and evaluation, supervision and training

Liaise with PCN multi-disciplinary team, community and secondary care staff, and named clinicians to arrange further investigations and onward referrals

Communicate outcomes and integrate findings into their own and wider service practice and pathway development

Develop, implement and evaluate a seamless podiatry support service across the PCN, working with community and secondary care where appropriate, and aimed at continuously improving standards of patient care and wider multi-disciplinary team working.

Highly autonomous and independent practitioner.

Clear, polite telephone manner

Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports

Effective time management (planning and organising)

Demonstrate personal accountability, emotional resilience and work well under pressure

Professional Responsibilities:

To maintain Registration with the Health and Care Professions Council (HCPC), and maintain professional standards of treatment and conduct

Undertake continued professional development to understand the mechanics of the body in order to preserve, restore, and develop movement for patients;

Provide education and specialist expertise to PCN staff, raising awareness of good practice in good foot health;

Ensure delivery of best practice in clinical practice, caseload management, education, research, and audit, to achieve corporate PCN and local population objectives;

To encourage multi-disciplinary working between all professional disciplines, developing a liaison culture.

To ensure all duties are carried out to the highest standard and in accordance with current quality initiatives within local areas and to meet departmental activity targets.

Actively participate in, and show personal commitment to, structured Continuing Professional Development [CPD] and a variety of learning opportunities outside structured CPD, in order to develop new skills, and maintain and update existing skills.

To ensure high quality delivery of the Podiatry service by fulfilling CPD requirements and objectives identified through the appraisal process.

To attend all Mandatory Training sessions as required by the PCN

Job description Job responsibilities Job responsibilitiesWork as part of a PCNs multi-disciplinary team to clinically assess, treat, and manage a caseload of patients of all ages with lower limb conditions and footpathologies, using their expert knowledge of podiatry for specific conditions and topics Utilise and provide guidance to patients on equipment such as surgical instruments, dressings, treatment tables and orthotics Work towards developing the service to include the options to prescribe, produce, and fit orthotics and other aids and appliances Provide specialist treatment and support for high-risk patient groups such as the elderly and those with increased risk of amputation Work towards developing the service to include supporting patients through the use of therapeutic and surgical techniques to treat foot and lower leg issues (e.g. carrying out nail and soft tissue surgery using local anaesthetic) Deliver foot health education to patients Implement all aspects of effective clinical governance for their own practice, including undertaking regular audit and evaluation, supervision and training Liaise with PCN multi-disciplinary team, community and secondary care staff, and named clinicians to arrange further investigations and onward referrals Communicate outcomes and integrate findings into their own and wider service practice and pathway development Develop, implement and evaluate a seamless podiatry support service across the PCN, working with community and secondary care where appropriate, and aimed at continuously improving standards of patient care and wider multi-disciplinary team working. Highly autonomous and independent practitioner. Clear, polite telephone manner Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports Effective time management (planning and organising) Demonstrate personal accountability, emotional resilience and work well under pressure Professional Responsibilities: To maintain Registration with the Health and Care Professions Council (HCPC), and maintain professional standards of treatment and conduct Undertake continued professional development to understand the mechanics of the body in order to preserve, restore, and develop movement for patients; Provide education and specialist expertise to PCN staff, raising awareness of good practice in good foot health; Ensure delivery of best practice in clinical practice, caseload management, education, research, and audit, to achieve corporate PCN and local population objectives; To encourage multi-disciplinary working between all professional disciplines, developing a liaison culture. To ensure all duties are carried out to the highest standard and in accordance with current quality initiatives within local areas and to meet departmental activity targets. Actively participate in, and show personal commitment to, structured Continuing Professional Development [CPD] and a variety of learning opportunities outside structured CPD, in order to develop new skills, and maintain and update existing skills. To ensure high quality delivery of the Podiatry service by fulfilling CPD requirements and objectives identified through the appraisal process. To attend all Mandatory Training sessions as required by the PCN

Person Specification

Qualifications

Essential

• BSc or pre-reg MSc in Podiatry under a training programme approved by the College of Podiatry
• Registered member of the Health and Care Professionals Council (HCPC)
• Able to operate at an advanced level of practice

Experience

Essential

• An appreciation of the nature of GPs and general practice
• Experience of core indicative patient presentations including but not limited to:
• Skin and nail pathology
• Dermatology
• Circulatory disorders affecting the lower limb
• Neurological disorders affecting the lower limb
• Biomechanics
• Musculoskeletal podiatry
• Rheumatology conditions affecting the lower limb
• oEndocrine and metabolic disorders affecting the lower limb
• oCare of the Elderly
• oPodopaediatrics

Desirable

• An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners Experience of working with multidisciplinary teams
• Involvement in working with and developing departmental protocols/procedures
• Knowledge and experienced in using System One and EMIS

Person Specification Qualifications Essential BSc or pre-reg MSc in Podiatry under a training programme approved by the College of Podiatry Registered member of the Health and Care Professionals Council (HCPC) Able to operate at an advanced level of practice Experience Essential An appreciation of the nature of GPs and general practice Experience of core indicative patient presentations including but not limited to: Skin and nail pathology Dermatology Circulatory disorders affecting the lower limb Neurological disorders affecting the lower limb Biomechanics Musculoskeletal podiatry Rheumatology conditions affecting the lower limb oEndocrine and metabolic disorders affecting the lower limb oCare of the Elderly oPodopaediatrics Desirable An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners Experience of working with multidisciplinary teams Involvement in working with and developing departmental protocols/procedures Knowledge and experienced in using System One and EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodsley & Holt Park PCN

Address

PCN Admin Office

WIRA House & Business Park

West Park, Ring Road

Leeds

West Yorkshire

LS16 6EB

United Kingdom

Employer's website

https://www.woodsleyandholtpark.co.uk/ (Opens in a new tab)

Employer details

Employer name

Woodsley & Holt Park PCN

Address

PCN Admin Office

WIRA House & Business Park

West Park, Ring Road

Leeds

West Yorkshire

LS16 6EB

United Kingdom

Employer's website

https://www.woodsleyandholtpark.co.uk/ (Opens in a new tab)

Job summary

The post holder will work closely with GP practices to support individuals to build independence and personal resilience, enabling self-management of their mental health tailored to individual needs, raising awareness of the different services on offer locally. They will offer a number of appointments to patients to ensure patients are supported and have a wider understanding of their care pathway.

The GP Practices covered by this PCN are:

Burton Croft Surgery

Vesper Road Surgery

Craven Road Medical Practice

Kirkstall Lane Medical Centre

Ireland Wood &Horsforth

Hyde Park Surgery

Laurel Bank Surgery

Field Head Surgery

Highfield Surgery

Burley Park Medical Centre

Main duties of the job

You will provide a support, signposting, and ongoing referral service to patients with low level mental health issues. You will do this through referrals from GP Practices and other PCN services. You will be the first point of contact for people accessing mental health services through their GP and help them navigate and understand their care pathway. You will do so through active listening, guidance, explaining onward referral routes and encouraging participation in the community through signposting to local mental health services. You will refer onwards to more specialised services and work with these services to support patients to navigate their care and promote autonomy, self-help and provide resources and action planning to improve outcomes for patients who are struggling with low level mental health issues.

About us

Woodsley & Holt Park PCN is a large primary care network (PCN) with a combined patient population of approximately 100,000 across 10 GP practices, covering the areas of Woodhouse, Kirkstall, Burley,Hyde Park, Headingley,Cookridge and Horsforth. . The PCN footprint is of mixed diversity with pockets of deprivation and health inequalities. As one of the largest PCNs in Leeds we work at pace to deliver high quality services to our patients, which will evolve with the continuing development of the PCN.

Job summary

A rare opportunity to join a cohesive, friendly and forward thinking rural practice for a salaried GP.

Main duties of the job

Due to increasing demand and our ongoing commitment to providing the best possible care, we are seeking an enthusiastic Salaried GP to join our small, supportive team of clinicians for 2-4 sessions per week.

About us

We are located in the village of East Brent, just 5 minutes from Junction 22 of the M5 and 35 minutes from Bristol, offering an excellent blend of rural community practice with easy access to transport links.

About Brent Area Medical Centre

We are a highly traditional, deeply committed, positive and collaborative practice with a strong team ethos. Our clinicians and staff genuinely enjoy working together, and continuity of care is central to how we support both patients and clinicians.

In the face of the many challenges that Primary care faces in the modern day, we aim to provide a job that is actually enjoyable, while also providing patient centred, high level, traditional care with excellent patient access.

Practice Overview

• 3,600 patients
• Good CQC rating across all areas (Dec 2015)
• High QOF achievement

Team includes:

• 2 GP Partners, 3 Salaried GPs
• 2 Practice Nurses, 1 HCA
• Wonderful admin support team
• PCN Health Coach and pharmacist
• MSK FCP
• Experienced Reception, Dispensary & Admin teams

Low number of home visits

Full range of services including family planning and travel medicine

Monthly MDT meetings with community colleagues

Strong relationships with neighbouring practices

PCN with proactive ARRS recruitment

We work to a Practice Formulary that supports dispensary sustainability and profitability, reviewed regularly to ensure high quality prescribing.

Job summary

Whittaker Lane Medical Centre, Prestwich - An opportunity has arisen for a Full-time Administrator to come and join our friendly and evolving administration team

Main duties of the job

Whittaker Lane Medical Centre, Prestwich - An opportunity has arisen for a Full-time Administrator to come and join our friendly and evolving administration team.

We are based in Prestwich and part of the Prestwich Primary Care Network.

With 7800+ patients at the heart of everything we do, we need a great team to help deliver our service.

About us

We are looking for a team member to join us on a permanent basis. Previous experience of working within General Practice and the use of Clinical systems including EMIS / PATCHS/ DOCMAN10 is highly desirable although not essential as full training will be given.

The successful candidate will also be able to work and maintain high standards whilst under pressure, being flexible is vital, a team player and have a good sense of humour!

We are open 8.00am 6.30pm Monday to Friday.

The position will require working from 10.30am until 6.30pm 4 days per week and 8.00am-4.00pm on a Wednesday, please only apply if you can work these hours.

Job summary

The post holder will work as part of a Community Nursing Team to provide nursing care without direct supervision for patients registered with GPs within Midlands Partnership NHS Foundation Trust, covering Cannock Villages PCN. The post holder will participate in the ongoing assessment, planning, implementation and evaluation of programmes of care adhering to policies and procedures. Strict confidentiality regarding all information concerning patients, staff and sensitive Trust business will be maintained at all times, in accordance with Caldicott Guidance and Data Protection Act 1998. To participate in the provision of effective pre and post registration learning experience for students and new members of staff.

Main duties of the job

The postholder will hold responsibility for a defined caseload of patients drawn from a GP practice population. He/she will hold a specialist practice qualification and be skilled in assessment of patient care needs and in the development, implementation and evaluation of care packages and acquire and employ active nurse prescribing skills. He/she will work without supervision, and will, additionally, assist the Operational Lead by conducting delegated tasks instrumental in team management and care co-ordination.

The postholder will assume responsibility for directing team co-ordination.

The postholder will lead in organising the induction and clinical supervision of students and new team members.

The postholder will accept the responsibility for doing a quality job, aspire to achieve, share a corporate pride in achievements and strive to act as an ambassador for good quality.

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job summary

Southgates and The Woottons Surgeries are based in King's Lynn and we have a long and proud history of excellent patient care.

We are looking for a GP Assistant (GPA) to join our friendly and professional team to work across both of our surgeries.

This is a permanent role for 30 hours per week.

Main duties of the job

The successful candidate will demonstrate excellent interpersonal and organisational skills as well as a level of competency in IT.

Ideally you will be a team player who has a eye for detail and a love for admin, can demonstrate outstanding communication skills, initiative, can self motivate and can prioritise your own workload.

Knowledge of some medical terminology would be advantageous.

About us

You would be part of a friendly & professional team of Admin staff.

The Practice has around 20,000 patients, so it is a busy but enjoyable working environment.

Job summary

A superb opportunity for a current practice nurse or a nurse working in primary care to join this large, thriving practice. Working autonomously but with good mentor support, you will cover the full practice nurse remit whilst developing your primary care nursing skills.

Main duties of the job

Clinical Duties

To provide care for minor injuries, dressings, including pressure bandaging and higher level wound care.

To do cervical cytology sampling, immunisations as outlined by national programmes and local guidelines, working closely with the nursing, clinical and admin team to create systems to identify patients who are in need of such services and promoting the service hard to reach patients.

To support the annual flu campaign and other mass population vaccination programmes as needed in line with national guidance.

To conduct, blood pressure, spirometry, urinalysis, phlebotomy, microbiology samples, ECG, peak flow and other practice based tests as needed in the course of the care of patients.

To carry out health checks in conjunction with national, local and practice initiatives.

To provide patient health promotion/ disease prevention education and counselling focusing on health behaviour change.

To provide travel immunisations to patients of the practice.

To liaise with community nursing colleagues to continue the provision of nursing care in the home if patients are unable to attend the practice and to transfer or share care as appropriate, visiting outside the practice if needed on exceptional circumstances to meet the needs of patients.

To provide support to the GPs in the management of chronic diseases

About us

Manor View Practice is an innovative and experienced teaching practice with 48,000 patients across 4 sites. We believe in continuity and strive to offer excellence in patient care. There is a nurturing working environment offering outstanding support to the team. Led by 6 GP Partners, Manor View Practice is an award-winning practice. You would work amongst a large and vibrant multidisciplinary team including GPs, ANPs, Nurses, Paramedics, Physiotherapists, Pharmacists, Nurses, HCAs, Phlebotomists, all supported by a superb administration and reception team.

Job summary

RECEPTIONIST/ADMINISTRATOR SUPPORT

Whittaker Lane Medical Centre- An opportunity has arisen for a Part Time Administrator to come and join our friendly and evolving administration team

We are based in Prestwich and part of the Prestwich Primary Care Network.

With 7800+ patients at the heart of everything we do, we need a great team to help deliver our service.

Main duties of the job

We are looking for a team member to join us on a permanent basis. Previous experience of working within General Practice and the use of Clinical systems including EMIS / PATCHS / DOCMAN10 is highly desirable although not essential as full training will be given.

The successful candidate will also be able to work and maintain high standards whilst under pressure, being flexible is vital, a team player and have a good sense of humour!

We are open 8.00am 6.30pm Monday to Friday.

The position will require working until 6.30pm on some days. Please only apply if you can work these hours.

Closing date: 25.09.2026

Job Role: Administrator

Reports to: Practice Manager (Nic Bardsley)

Hours: 24 inclusive of 30mins unpaid break each day (Working Schedule Monday 10.30 - 18.30, Thursday 8.00 - 16.00, Friday 8.00 - 16.00)

Benefits: Company Pension

About us

We are a Team of 22, comprising of 9 clinical staff, 8 administration, a Quality Improvement Officer, Finance Manager and Practice Manager. Each staff member has their own set of responsibilities which are integral to the day to day running of the Practice.

General Practice is constantly evolving in a fast paced environment and our Team receive ongoing training and support to care navigate patients to the services suitable for their needs. Our service is supported by numerous staff, including First Contact Physios, Mental Health clinicians, Pharmacists, Social Prescribers and Extended Working Hours service

Training and support is available to all staff where the opportunities arise to help develop skill and professional potential.

Our team meets monthly for learning time initiatives (held on Tuesdays) and once a year we have a team building session.

Job summary

Middlestown Medical Centre offers an outstanding working environment, with a great, forward thinking and diverse practice team. With high standards and expectations, we aim to provide the best possible care to our patients. We are searching for enthusiastic team player to join our practice team, working within our practice dispensary. If you have an appetite for learning and can demonstrate a strong work ethic, attention to detail, excellent customer service and you are looking for a new and challenging role with an opportunity for the right applicant look no further.

Main duties of the job

The role will support all aspects of the dispensary service and you will need to be able to demonstrate good interpersonal, mathematical and I.T. skills. Duties include:

Dispensing medicines

General administration

Face to face customer service and responding to patient enquiries

Use of practice clinical systems and digital solutions

Stock management

Date checking stock

Processing NHS prescriptions

Medicines deliveries

Buttercups NVQ level 2 dispensing doctors course

NVQ level 2 or equivalent preferred however not essential as training will be given.

About us

The practice Dispensary supports a diverse patient population of approximately 10,000 registered patients, and works collaboratively with GPs, Practice Nurses, Healthcare Assistants, administrative staff and other members of the multidisciplinary team.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A5494-26-0003

Job locations

129 New Road

Middlestown

Wakefield

WF4 4PA

United Kingdom

Job description

Job responsibilities

Job Summary

The Dispensary Assistant will support the day-to-day operation of the practice dispensary, helping to ensure that patients receive their medicines safely, accurately and efficiently.

Working under the direction and supervision of the Dispensary Manager and other appropriately qualified dispensary staff, the post holder will assist with prescription processing, preparation and assembly of medicines, stock management, ordering, receipt and storage of medicines, and general dispensary administration.

The post holder will work in accordance with practice policies, Standard Operating Procedures (SOPs), NHS requirements and relevant legal and professional standards. They will maintain a high level of accuracy, confidentiality and professionalism and contribute positively to the delivery and continuous improvement of the dispensary service.

The role requires good organisational skills, attention to detail, effective communication and the ability to work as part of a team in a busy primary care environment.

Main Duties and Responsibilities, Dispensing and Prescription Processing

• Receive and process prescriptions in accordance with practice procedures and within the limits of the post holder's training and competence.
• Assist with the preparation, assembly and labelling of prescribed medicines under appropriate supervision.
• Select medicines and other items accurately, checking names, strengths, quantities, formulations and expiry dates.
• Generate and prepare dispensing labels and other appropriate documentation using the practice dispensing system.
• Assist with prescription queries and refer clinical or technical queries to the Dispensary Manager, dispenser, prescribing clinician or other appropriately qualified person.
• Ensure medicines are presented appropriately for checking by an authorised/competent member of staff before supply.
• Assist with the preparation of repeat prescriptions in accordance with practice procedures.
• Maintain accurate dispensing records and ensure documentation is completed appropriately.
• Follow all relevant SOPs and immediately report any suspected dispensing errors, near misses or concerns to the appropriate member of staff.

Stock Control and Medicines Management

• Assist with ordering medicines and dispensary supplies under the direction of the Dispensary Manager or designated member of staff.
• Receive deliveries and check medicines against delivery notes, reporting discrepancies promptly.
• Put medicines away safely and efficiently in the correct storage location.
• Rotate stock and carry out regular expiry-date checks.
• Assist with regular stock checks and stocktakes.
• Monitor stock levels and report shortages, overstocking, damaged stock or supply problems.
• Ensure medicines are stored in accordance with manufacturer requirements and practice procedures.
• Assist with monitoring and recording medicine refrigerator temperatures where required.
• Maintain a clean, tidy and organised dispensary and stockroom.
• Assist with the safe handling and disposal of expired, unwanted or returned medicines in accordance with practice procedures.

Controlled Drugs and Restricted Medicines

• Handle Controlled Drugs and other restricted medicines only where appropriately trained and authorised and in accordance with practice procedures.
• Follow all relevant procedures relating to the storage, recording and handling of Controlled Drugs.
• Report any discrepancies, concerns or incidents immediately to the Dispensary Manager or appropriate responsible person.
• Maintain confidentiality and security when handling medicines and patient information.

Patient and Customer Service

• Provide courteous, professional and helpful service to patients attending the dispensary.
• Deal appropriately with routine patient enquiries within the limits of the role.
• Provide clear information regarding prescription collection and dispensary processes.
• Recognise when a patient enquiry is outside the post holder's competence and refer it to an appropriately qualified member of staff.
• Treat all patients with dignity, respect and sensitivity.
• Assist patients who may have additional communication or accessibility needs.
• Support the effective management of complaints and concerns by escalating them appropriately.

Administration and Record Keeping

• Maintain accurate and timely dispensary records in accordance with practice procedures.
• Assist with filing, scanning and other routine dispensary administration.
• Use the practice's electronic systems appropriately and securely.
• Assist with monitoring outstanding prescriptions, stock orders and other routine dispensary tasks.
• Support the preparation of information required for audits, stocktakes and quality monitoring.
• Handle cash or payments where required and in accordance with practice procedures.
• Ensure all patient and financial information is handled confidentially.

Quality, Safety and Governance

• Work consistently in accordance with dispensary SOPs, practice policies and agreed working procedures.
• Maintain awareness of relevant NHS requirements, medicines safety guidance and legal requirements applicable to the role.
• Report errors, near misses, incidents, hazards and safeguarding concerns promptly through the appropriate practice process.
• Maintain appropriate confidentiality and comply with GDPR and practice information governance requirements.
• Keep personal knowledge and competence up to date through training and development.

Team Working and Communication

• Work collaboratively with the Dispensary Manager, dispensers, clinicians, reception and administrative teams.
• Communicate effectively with GPs, nurses and other members of the multidisciplinary team regarding routine dispensary matters.
• Liaise with suppliers and delivery personnel as appropriate and within the limits of the role.
• Contribute to a positive, supportive and professional team environment.
• Attend relevant staff meetings and training sessions as required.
• Support colleagues during busy periods and assist with maintaining an efficient dispensary workflow.

Service Improvement

• Identify and report opportunities to improve dispensary processes and patient service.
• Participate in changes to dispensary procedures and working practices as directed.
• Support the Dispensary Manager with audits, stocktakes, service reviews and quality improvement initiatives.
• Maintain awareness of changes to dispensary procedures and undertake training where required.

General Responsibilities

• Maintain a high standard of professional conduct and personal integrity.
• Undertake duties within the limits of individual competence, training and experience.
• Never undertake a task for which the post holder is not appropriately trained or authorised.
• Maintain strict confidentiality regarding patients, colleagues and practice business.
• Comply with all practice policies, including infection prevention and control, Health and Safety, safeguarding, information governance and equality and diversity.
• Participate in mandatory and role-specific training.
• Undertake any other reasonable duties appropriate to the grade and nature of the post.

Job description Job responsibilities Job SummaryThe Dispensary Assistant will support the day-to-day operation of the practice dispensary, helping to ensure that patients receive their medicines safely, accurately and efficiently.Working under the direction and supervision of the Dispensary Manager and other appropriately qualified dispensary staff, the post holder will assist with prescription processing, preparation and assembly of medicines, stock management, ordering, receipt and storage of medicines, and general dispensary administration.The post holder will work in accordance with practice policies, Standard Operating Procedures (SOPs), NHS requirements and relevant legal and professional standards. They will maintain a high level of accuracy, confidentiality and professionalism and contribute positively to the delivery and continuous improvement of the dispensary service.The role requires good organisational skills, attention to detail, effective communication and the ability to work as part of a team in a busy primary care environment.Main Duties and Responsibilities, Dispensing and Prescription Processing Receive and process prescriptions in accordance with practice procedures and within the limits of the post holder's training and competence. Assist with the preparation, assembly and labelling of prescribed medicines under appropriate supervision. Select medicines and other items accurately, checking names, strengths, quantities, formulations and expiry dates. Generate and prepare dispensing labels and other appropriate documentation using the practice dispensing system. Assist with prescription queries and refer clinical or technical queries to the Dispensary Manager, dispenser, prescribing clinician or other appropriately qualified person. Ensure medicines are presented appropriately for checking by an authorised/competent member of staff before supply. Assist with the preparation of repeat prescriptions in accordance with practice procedures. Maintain accurate dispensing records and ensure documentation is completed appropriately. Follow all relevant SOPs and immediately report any suspected dispensing errors, near misses or concerns to the appropriate member of staff.Stock Control and Medicines Management Assist with ordering medicines and dispensary supplies under the direction of the Dispensary Manager or designated member of staff. Receive deliveries and check medicines against delivery notes, reporting discrepancies promptly. Put medicines away safely and efficiently in the correct storage location. Rotate stock and carry out regular expiry-date checks. Assist with regular stock checks and stocktakes. Monitor stock levels and report shortages, overstocking, damaged stock or supply problems. Ensure medicines are stored in accordance with manufacturer requirements and practice procedures. Assist with monitoring and recording medicine refrigerator temperatures where required. Maintain a clean, tidy and organised dispensary and stockroom. Assist with the safe handling and disposal of expired, unwanted or returned medicines in accordance with practice procedures.Controlled Drugs and Restricted Medicines Handle Controlled Drugs and other restricted medicines only where appropriately trained and authorised and in accordance with practice procedures. Follow all relevant procedures relating to the storage, recording and handling of Controlled Drugs. Report any discrepancies, concerns or incidents immediately to the Dispensary Manager or appropriate responsible person. Maintain confidentiality and security when handling medicines and patient information.Patient and Customer Service Provide courteous, professional and helpful service to patients attending the dispensary. Deal appropriately with routine patient enquiries within the limits of the role. Provide clear information regarding prescription collection and dispensary processes. Recognise when a patient enquiry is outside the post holder's competence and refer it to an appropriately qualified member of staff. Treat all patients with dignity, respect and sensitivity. Assist patients who may have additional communication or accessibility needs. Support the effective management of complaints and concerns by escalating them appropriately.Administration and Record Keeping Maintain accurate and timely dispensary records in accordance with practice procedures. Assist with filing, scanning and other routine dispensary administration. Use the practice's electronic systems appropriately and securely. Assist with monitoring outstanding prescriptions, stock orders and other routine dispensary tasks. Support the preparation of information required for audits, stocktakes and quality monitoring. Handle cash or payments where required and in accordance with practice procedures. Ensure all patient and financial information is handled confidentially.Quality, Safety and Governance Work consistently in accordance with dispensary SOPs, practice policies and agreed working procedures. Maintain awareness of relevant NHS requirements, medicines safety guidance and legal requirements applicable to the role. Report errors, near misses, incidents, hazards and safeguarding concerns promptly through the appropriate practice process. Maintain appropriate confidentiality and comply with GDPR and practice information governance requirements. Keep personal knowledge and competence up to date through training and development.Team Working and Communication Work collaboratively with the Dispensary Manager, dispensers, clinicians, reception and administrative teams. Communicate effectively with GPs, nurses and other members of the multidisciplinary team regarding routine dispensary matters. Liaise with suppliers and delivery personnel as appropriate and within the limits of the role. Contribute to a positive, supportive and professional team environment. Attend relevant staff meetings and training sessions as required. Support colleagues during busy periods and assist with maintaining an efficient dispensary workflow.Service Improvement Identify and report opportunities to improve dispensary processes and patient service. Participate in changes to dispensary procedures and working practices as directed. Support the Dispensary Manager with audits, stocktakes, service reviews and quality improvement initiatives. Maintain awareness of changes to dispensary procedures and undertake training where required.General Responsibilities Maintain a high standard of professional conduct and personal integrity. Undertake duties within the limits of individual competence, training and experience. Never undertake a task for which the post holder is not appropriately trained or authorised. Maintain strict confidentiality regarding patients, colleagues and practice business. Comply with all practice policies, including infection prevention and control, Health and Safety, safeguarding, information governance and equality and diversity. Participate in mandatory and role-specific training. Undertake any other reasonable duties appropriate to the grade and nature of the post.

Person Specification

Qualifications

Essential

• Willingness to undertake appropriate pharmacy/dispensary training
• Demonstrable commitment to learning and maintaining competence
• Experience working in a pharmacy, dispensary, healthcare or customer-service environment
• Experience working accurately with records, information or stock
• Experience working as part of a team
• Basic understanding of medicines, prescriptions and the role of a dispensary
• Understanding of the importance of confidentiality and information governance
• Understanding of the importance of accuracy and patient safety
• Excellent attention to detail and accuracy
• Good verbal and written communication skills
• Good organisational and time-management skills
• Ability to follow written procedures and instructions
• Ability to prioritise workload and work effectively under pressure
• Reliable, conscientious and trustworthy

Desirable

• NVQ Level 2 in Pharmacy Services or equivalent
• NVQ Level 3 in Pharmacy Services or equivalent
• Previous experience within a GP practice dispensary
• Experience using an NHS/GP dispensing system
• Previous experience with repeat prescriptions and dispensing processes
• Knowledge of NHS prescription processes and the Drug Tariff
• Knowledge of Controlled Drug procedures
• Familiarity with GP practice dispensing procedures and SOPs
• IT skills including experience with clinical/dispensing systems
• Experience using EMIS, SystmOne or another GP dispensing system
• Experience assisting with stock-takes or dispensary audits
• Experience handling cash or processing payments

Experience

Essential

• Willingness to undertake appropriate pharmacy/dispensary training
• Demonstrable commitment to learning and maintaining competence
• Experience working in a pharmacy, dispensary, healthcare or customer-service environment
• Experience working accurately with records, information or stock
• Experience working as part of a team
• Basic understanding of medicines, prescriptions and the role of a dispensary
• Understanding of the importance of confidentiality and information governance
• Understanding of the importance of accuracy and patient safety
• Excellent attention to detail and accuracy
• Good verbal and written communication skills
• Good organisational and time-management skills
• Ability to follow written procedures and instructions
• Ability to prioritise workload and work effectively under pressure
• Reliable, conscientious and trustworthy
• Professional and courteous manner
• Patient-focused approach
• Able to work independently while recognising when to seek assistance
• Positive attitude towards learning and development
• Flexible and willing to support colleagues
• High level of integrity and discretion

Desirable

• NVQ Level 2 in Pharmacy Services or equivalent
• NVQ Level 3 in Pharmacy Services or equivalent
• Previous experience within a GP practice dispensary
• Experience using an NHS/GP dispensing system
• Previous experience with repeat prescriptions and dispensing processes
• Knowledge of NHS prescription processes and the Drug Tariff
• Knowledge of Controlled Drug procedures
• Familiarity with GP practice dispensing procedures and SOPs
• IT skills including experience with clinical/dispensing systems
• Experience using EMIS, SystmOne or another GP dispensing system
• Experience assisting with stock-takes or dispensary audits
• Experience handling cash or processing payments

Person Specification Qualifications Essential Willingness to undertake appropriate pharmacy/dispensary training Demonstrable commitment to learning and maintaining competence Experience working in a pharmacy, dispensary, healthcare or customer-service environment Experience working accurately with records, information or stock Experience working as part of a team Basic understanding of medicines, prescriptions and the role of a dispensary Understanding of the importance of confidentiality and information governance Understanding of the importance of accuracy and patient safety Excellent attention to detail and accuracy Good verbal and written communication skills Good organisational and time-management skills Ability to follow written procedures and instructions Ability to prioritise workload and work effectively under pressure Reliable, conscientious and trustworthy Desirable NVQ Level 2 in Pharmacy Services or equivalent NVQ Level 3 in Pharmacy Services or equivalent Previous experience within a GP practice dispensary Experience using an NHS/GP dispensing system Previous experience with repeat prescriptions and dispensing processes Knowledge of NHS prescription processes and the Drug Tariff Knowledge of Controlled Drug procedures Familiarity with GP practice dispensing procedures and SOPs IT skills including experience with clinical/dispensing systems Experience using EMIS, SystmOne or another GP dispensing system Experience assisting with stock-takes or dispensary audits Experience handling cash or processing payments Experience Essential Willingness to undertake appropriate pharmacy/dispensary training Demonstrable commitment to learning and maintaining competence Experience working in a pharmacy, dispensary, healthcare or customer-service environment Experience working accurately with records, information or stock Experience working as part of a team Basic understanding of medicines, prescriptions and the role of a dispensary Understanding of the importance of confidentiality and information governance Understanding of the importance of accuracy and patient safety Excellent attention to detail and accuracy Good verbal and written communication skills Good organisational and time-management skills Ability to follow written procedures and instructions Ability to prioritise workload and work effectively under pressure Reliable, conscientious and trustworthy Professional and courteous manner Patient-focused approach Able to work independently while recognising when to seek assistance Positive attitude towards learning and development Flexible and willing to support colleagues High level of integrity and discretion Desirable NVQ Level 2 in Pharmacy Services or equivalent NVQ Level 3 in Pharmacy Services or equivalent Previous experience within a GP practice dispensary Experience using an NHS/GP dispensing system Previous experience with repeat prescriptions and dispensing processes Knowledge of NHS prescription processes and the Drug Tariff Knowledge of Controlled Drug procedures Familiarity with GP practice dispensing procedures and SOPs IT skills including experience with clinical/dispensing systems Experience using EMIS, SystmOne or another GP dispensing system Experience assisting with stock-takes or dispensary audits Experience handling cash or processing payments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Middlestown Medical Centre

Address

129 New Road

Middlestown

Wakefield

WF4 4PA

United Kingdom

Employer's website

https://www.middlestownmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Middlestown Medical Centre

Address

129 New Road

Middlestown

Wakefield

WF4 4PA

United Kingdom

Employer's website

https://www.middlestownmedicalcentre.nhs.uk/ (Opens in a new tab)

Job summary

An exciting opportunity to work within an evolving innovative and forward-facing clinical model for general practice. Roles for dynamic GPs who want to be a part of this movement are available at PCNs, with roles across GP practice sites.

Main duties of the job

At its core, you will work as a member of the in-house clinical teams and provide a critical role of delivering appointments and care to the registered list of patients. You will play a key role within the practice, helping to ensure patients get the right care they need from the right person at the right time. You will manage admin such as blood results and prescriptions and be part of a team to collectively manage shared admin alongside other GPs and other staff members. Responsibilities will reflect requirements of the NHS GP Contracts, and as such may be subject to change as services adapt. This post offers the opportunity for role and career development, especially with regards to training and supervision of the wider MDT as the team and service evolves. The role may also involve complex care depending on your interests and skills.

About us

Islington GP Federation (IGPF) is a growing organisation representing 31 practices; we have established ourselves as a leader in new ways of working, including running Islingtons extended access primary care services (I: HUB) as well as supporting the Islington Primary Care Networks (PCNs). Our current range of services include the Extended Access Service, I: HUB, Community Ear, Nose and Throat (ENT), Integrated Community Gynaecology, practice-based pharmacists and a range of practice support mechanisms.

IGPF works very closely with a range of partners including the regional commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals such as UCLH, Whittington Health and the London Borough of Islington.

IGPF is the host organisation for the Primary Care Network (PCN) workforce and the Islington Training Hub and has been working for over three years to create training and development programmes that meet the needs of staff working in primary and community care settings.

IGPF runs four Islington GP Practices-Northern Medical Practice, Barnsbury Medical Practice, City Road Medical Centre and Hanley Primary Care Centre

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

7 months

Working pattern

Part-time

Reference number

E0031-26-0041

Job locations

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

United Kingdom

City Road Medical Centre

190 City Road

LONDON

EC1V 2QH

United Kingdom

Job description

Job responsibilities

Place of work:City Road Medical Centre

Hours:2 sessions per week (Friday)

Contract: Fixed term until March 2027

We operate a total triage system and you will have dedicated triage sessions where you are also duty doctor. Once a patient has been triaged and assessed as appropriate, they will be scheduled for an initial consultation, either in person at the practice or via telephone/virtual consultation.

Clinicians document their consultations within EMIS, the primary care electronic record system. This ensures seamless access to the patients medical history and timely communication with other healthcare providers, such as GPs or specialists, ensuring follow-up actions are visible to all involved in the patient's care. Templates are available within EMIS to streamline documentation, and each clinician will receive an induction to familiarise themselves with the system to optimise its use.

PCN GPs are expected to review incoming clinical results within EMIS and take appropriate action for any abnormal findings. They are also responsible for addressing any clinical queries arising from virtual or face-to-face consultations.

In cases where a procedure is deemed necessary, the appropriate local clinical pathways will be followed. This includes ensuring informed consent and conducting any necessary pre-operative investigations.

Clinical sessions are structured for 4 hours and 10 minutes. Initial consultations and follow-up consultations can be varied between 12 and 15 minute slots. Additional time may be allocated for specific needs, such as using interpreters or supporting patients with additional requirements.

At the end of each clinical session, admin time is dedicated for addressing results, preparing referral letters, completing tasks, and ensuring that all documentation and follow-up actions are completed.

Other duties include:

• To provide the full range of NHS Primary Medical Services to the patients including clinical examination, diagnosis, treatment and referral as appropriate.
• To be personally accountable for professional and ethical actions and practices within a legal and ethical framework that adheres to the GMCs requirements and local policies and procedures.
• To ensure that prior to any course of action involving individuals/groups, their informed consent or other valid authority has been obtained.
• To ensure that record-keeping is managed through the creation and maintenance of concise, contemporaneous computerised records, and that all care is recorded accurately and in a timely fashion. Notes should include a Problem READ coded, history, examination where appropriate and a clear management plan.
• To interpret and explain complex facts in relation to a patients condition, taking appropriate action and giving advice in a professional manner to team members, and when appropriate to family and other carers, in such a way that protects and preserves the patients dignity.
• To have continuing responsibility for Adult and Child Safeguarding in all cases of suspected or confirmed abuse, and to ensure compliance with local and national guidelines, policies and procedures.
• To ensure that concerns and identified potential risks are referred to the appropriate Agency immediately.
• To assess and diagnose across a wide range of conditions, order investigations, plan and provide treatment as needed and discharge patients.
• If an examination is required, a chaperone will be provided should the patient request one. It is expected that all patients undergoing an examination will be asked if they would like a chaperone.
• Be aware of where the emergency equipment and medication are kept at the start of each clinic.
• To record in the medical record why investigations are being undertaken. To analyse the results and record in the medical record what actions are required.
• If a referral to secondary care is required, the clinician will complete the relevant referral letter and ensure the onward referral is completed or tasked to the admin team depending on agreed guidelines.
• If the patient needs a 2 week wait (2WW) referral, the clinician will complete the referral form in clinic and do the eRS referral themselves to ensure it is completed within 24 hours.
• To assess, tolerate and manage risk and deal with uncertainty.
• To use evidence-based practice to develop and maintain high quality, clinically effective and cost-effective primary care.
• To prescribe in accordance with regulations and with the post holders training and registration and in accordance with CCG, NHS England, NW London Prescribing Team, Practice Based Commissioning and local formulary.
• To maintain full registration with the General Medical Council at the employees own expense.
• To maintain professional indemnity which covers the scope of work.

Attendance at clinical meetings

• All clinicians meet weekly and there is an expectation that all within the service are expected to attend and contribute to governance procedures.

Job description Job responsibilities Place of work:City Road Medical CentreHours:2 sessions per week (Friday) Contract: Fixed term until March 2027We operate a total triage system and you will have dedicated triage sessions where you are also duty doctor. Once a patient has been triaged and assessed as appropriate, they will be scheduled for an initial consultation, either in person at the practice or via telephone/virtual consultation.Clinicians document their consultations within EMIS, the primary care electronic record system. This ensures seamless access to the patients medical history and timely communication with other healthcare providers, such as GPs or specialists, ensuring follow-up actions are visible to all involved in the patient's care. Templates are available within EMIS to streamline documentation, and each clinician will receive an induction to familiarise themselves with the system to optimise its use.PCN GPs are expected to review incoming clinical results within EMIS and take appropriate action for any abnormal findings. They are also responsible for addressing any clinical queries arising from virtual or face-to-face consultations.In cases where a procedure is deemed necessary, the appropriate local clinical pathways will be followed. This includes ensuring informed consent and conducting any necessary pre-operative investigations.Clinical sessions are structured for 4 hours and 10 minutes. Initial consultations and follow-up consultations can be varied between 12 and 15 minute slots. Additional time may be allocated for specific needs, such as using interpreters or supporting patients with additional requirements.At the end of each clinical session, admin time is dedicated for addressing results, preparing referral letters, completing tasks, and ensuring that all documentation and follow-up actions are completed.Other duties include:To provide the full range of NHS Primary Medical Services to the patients including clinical examination, diagnosis, treatment and referral as appropriate. To be personally accountable for professional and ethical actions and practices within a legal and ethical framework that adheres to the GMCs requirements and local policies and procedures. To ensure that prior to any course of action involving individuals/groups, their informed consent or other valid authority has been obtained. To ensure that record-keeping is managed through the creation and maintenance of concise, contemporaneous computerised records, and that all care is recorded accurately and in a timely fashion. Notes should include a Problem READ coded, history, examination where appropriate and a clear management plan. To interpret and explain complex facts in relation to a patients condition, taking appropriate action and giving advice in a professional manner to team members, and when appropriate to family and other carers, in such a way that protects and preserves the patients dignity. To have continuing responsibility for Adult and Child Safeguarding in all cases of suspected or confirmed abuse, and to ensure compliance with local and national guidelines, policies and procedures. To ensure that concerns and identified potential risks are referred to the appropriate Agency immediately. To assess and diagnose across a wide range of conditions, order investigations, plan and provide treatment as needed and discharge patients. If an examination is required, a chaperone will be provided should the patient request one. It is expected that all patients undergoing an examination will be asked if they would like a chaperone. Be aware of where the emergency equipment and medication are kept at the start of each clinic. To record in the medical record why investigations are being undertaken. To analyse the results and record in the medical record what actions are required. If a referral to secondary care is required, the clinician will complete the relevant referral letter and ensure the onward referral is completed or tasked to the admin team depending on agreed guidelines. If the patient needs a 2 week wait (2WW) referral, the clinician will complete the referral form in clinic and do the eRS referral themselves to ensure it is completed within 24 hours. To assess, tolerate and manage risk and deal with uncertainty. To use evidence-based practice to develop and maintain high quality, clinically effective and cost-effective primary care. To prescribe in accordance with regulations and with the post holders training and registration and in accordance with CCG, NHS England, NW London Prescribing Team, Practice Based Commissioning and local formulary. To maintain full registration with the General Medical Council at the employees own expense. To maintain professional indemnity which covers the scope of work.Attendance at clinical meetingsAll clinicians meet weekly and there is an expectation that all within the service are expected to attend and contribute to governance procedures.

Person Specification

Experience

Essential

• Experience of working independently
• Experience of working in UK General Practice.
• Experience of working with diverse and vulnerable groups, including use of interpreters.

Desirable

• Experience of clinical triage Delivery of clinical audit QOF management Experience of working in Islington/ NCL general practice
• Experience of working in at-scale systems
• Experience of safeguarding leadership/ desire to take this on Supervision of other roles and staff members

Qualifications

Essential

• Full Registration with the General Medical Council GMC Specialist Register for General Practice Membership of a medical defence organisation

Desirable

• Relevant Higher Degree e.g. MD, PhD, MSc or other additional clinical qualifications

Person Specification Experience Essential Experience of working independently Experience of working in UK General Practice. Experience of working with diverse and vulnerable groups, including use of interpreters. Desirable Experience of clinical triage Delivery of clinical audit QOF management Experience of working in Islington/ NCL general practice Experience of working in at-scale systems Experience of safeguarding leadership/ desire to take this on Supervision of other roles and staff members Qualifications Essential Full Registration with the General Medical Council GMC Specialist Register for General Practice Membership of a medical defence organisation Desirable Relevant Higher Degree e.g. MD, PhD, MSc or other additional clinical qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Islington GP Federation

Address

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

United Kingdom

Employer's website

https://www.islingtongpfederation.org/ (Opens in a new tab)

Employer details

Employer name

Islington GP Federation

Address

Unit 16-18

The Studios, Hornsey Street

Holloway

London

N7 8EG

United Kingdom

Employer's website

https://www.islingtongpfederation.org/ (Opens in a new tab)

Job summary

Cygnet PCN is looking to recruit a Specialist Musculoskeletal Practitioner to join our busy primary care network.We are looking for a part time Specialist Musculoskeletal Practitioner (25 to 30 hours).

The Specialist Musculoskeletal Practitioneroperates at an advanced level of clinical practice with skills to assess, diagnose, treat and manage musculoskeletal (MSK) problems and undifferentiated conditions. This will involve seeing patients, without prior referral from their GP, to establish a rapid and accurate diagnosis and management plan thus streamlining pathways of care.

A Specialist Musculoskeletal Practitioner works independently in clinical practice and does not require day to day supervision. Patients can either self-refer or be referred by the PCNs members.

Main duties of the job

• Performing advanced assessment and clinical reasoning for patients with diverse presentations and complex musculoskeletal conditions
• Develop and deliver an individualised management/treatment programme.
• Following assessment, the post holder will be responsible for making therapeutic and/or clinical diagnoses and treating their own caseload of specialised and complex patients/clients and maintaining associated records
• The post holder will assist in contributing to the planning, coordination, development and evaluation of the service
• Develop your clinical and leadership skills whilst working with a diverse caseloads.

About us

Cygnet PCN covers a large geographical area within the East Riding of Yorkshire. Our network covers over 52,000 patients and is made up of the five following GP Practices:

Bartholomew Medical Group

Snaith & Rawcliffe Medical Group

Montague Medical Practice

Howden Medical Centre

Gilberdyke Health Centre

Our network comprises of a range of roles from Clinical Director to Care Co-ordinator.

PCN's build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home. Our PCN are proactively providing care and services for the people and communities we serve.

New roles are being introduced to the network as we are expanding into different areas of Healthcare.

The network provides a single point of access for the nursing, residential and learning disability homes in the area.

All our team are passionate and committed to making a difference to patient care.

Job summary

Full and Part Time posts available

We are seeking motivated individuals to join our dynamic team of Midwifery and Medical Staff in Ormskirk Hospital Maternity Department.

An exciting opportunity has arisen for dedicated Health Care Support Workers to join our hard-working multi-disciplinary team within maternity service, in its deliverance of high quality care to our patients and their families.

The post holder will be working as part of the Maternity team rotating between Delivery Suite and Maternity ward and they will work under the supervision of a midwife undertaking duties which have been delegated to them by the Midwife. The post holder will always act within the limits of their competence, knowing who to ask for help and support if unsure.

The postholder will undertake personal care duties, maintenance of essential equipment, stock levels, maintaining a comfortable environment and general Housekeeping tasks. Personal care refers to delivery of personal hygiene and assisting with feeding. Clinical skills will not be required for this role.

The post holder must be flexible, as you will be expected to work flexible shifts, days & nights.

An Enhanced DBS with barred lists for both Adults and Children is required for this post.

Main duties of the job

Communicate compassionately and effectively with individuals and their families, carers and health care practitioners using a range of techniques, keeping information confidential

Observe, assess and respond to personal care patients needs appropriately, escalating concerns to nursing staff, as required.

Undertake household support tasks for example bed making, giving out meals, damp dusting, collecting and taking items to lab etc

Participate in maintaining the general personal hygiene needs of women where required; this includes toileting, bed bathing and oral hygiene.

To act as a chaperone as required

Safely deliver care duties including manoeuvring of patient equipment (such as hoists and wheelchairs)

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Job summary

Are you a caring, skilled, and patient-focused Phlebotomist looking to make a real difference in your local community? We are seeking an enthusiastic and compassionate individual to join our friendly GP Practice team, providing a high-quality blood collection service to patients of all ages.

As a valued member of our practice, you will play a vital role in supporting patient care, working closely with GPs, nurses, and other healthcare professionals to ensure timely diagnosis and treatment. You will enjoy building positive relationships with patients while delivering a professional, safe, and efficient service.

This is an excellent opportunity to work in a supportive NHS primary care environment where your contribution is recognised and where patient care is at the heart of everything we do. We offer a welcoming team culture, opportunities for professional development, and the chance to help improve health outcomes within your community.

If you are dedicated, organised, and passionate about delivering excellent patient care, we would love to hear from you. Join us and be part of a team that is committed to making a difference every day.

Main duties of the job

As an NHS Phlebotomist within our GP Practice, you will be responsible for providing a safe, professional, and high-quality venepuncture service to patients of all ages. You will collect blood samples accurately and efficiently, ensuring patients feel comfortable and cared for throughout their visit. The role involves correctly labelling and handling specimens, maintaining accurate records, adhering to infection prevention and control procedures, and working closely with GPs, nurses, and other members of the practice team.

The successful applicant will be organised, compassionate, and committed to delivering excellent patient care. In addition to carrying out phlebotomy clinics, the successful candidate will be required to safely transport and deliver blood samples to the local hospital laboratory in line with NHS protocols and practice procedures.

This is an important frontline role that supports timely diagnosis, treatment, and ongoing patient care, making a real difference to the health and wellbeing of our community.

About us

Eleanor Cross Healthcare is a large, well-established GP practice committed to delivering high-quality, patient-centred care to our local community. Our experienced clinical team consists of 7GP Partners, 1 Pharmacist Partner, and 3 Salaried GPs, supported by a dedicated nursing team providing a wide range of primary care services.

Our clinicians are backed by an extensive team of administrative and reception staff who work together to ensure patients receive an efficient, responsive, and welcoming service. We pride ourselves on fostering a supportive and collaborative working environment where every team member plays an important role in delivering excellent healthcare.

As a growing and forward-thinking practice, we are committed to continuous improvement, staff development, and innovation in primary care. Joining Eleanor Cross Healthcare means becoming part of a friendly, multidisciplinary team that values professionalism, compassion, and teamwork while making a meaningful difference to

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

£12.72 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A0507-26-0008

Job locations

Delapre Medical Centre

DMC

Gloucester Avenue

NORTHAMPTON

NN4 8QF

United Kingdom

Whitefields Surgery

Hunsbury Hill Road

NORTHAMPTON

NN4 9UW

United Kingdom

Job description

Job responsibilities

Job Description: PhlebotomistJob Title

Phlebotomist

Location

Eleanor Cross Healthcare GP Practice

Reports To

Lead Nurse

Hours

As agreed

Job Summary

The Phlebotomist plays a vital role in supporting the clinical team by providing a safe, efficient, and compassionate blood collection service for patients attending the practice. Working as part of a multidisciplinary team, the post holder will be responsible for obtaining blood samples from patients of all ages, ensuring specimens are collected, handled, stored, and transported in accordance with NHS guidelines, practice protocols, and health and safety requirements.

The successful candidate will contribute to high standards of patient care by delivering a professional service while maintaining patient dignity, comfort, and confidentiality at all times. As part of the role, the post holder will also be responsible for the safe transportation and delivery of blood samples to the designated hospital laboratory, ensuring specimens arrive within required timescales and in accordance with laboratory requirements.

Key ResponsibilitiesClinical Duties

• Perform venepuncture procedures on patients safely, efficiently, and professionally.
• Identify patients correctly using approved identification procedures.
• Collect blood specimens following practice protocols and national guidelines.
• Ensure all samples are accurately labelled and processed.
• Maintain the integrity of specimens during collection, storage, and transportation.
• Monitor patients during and after procedures and respond appropriately to any adverse reactions.
• Provide reassurance and support to nervous, anxious, or vulnerable patients.
• Promote a positive patient experience through excellent communication and compassionate care.
• Escalate concerns regarding patient welfare to the appropriate clinician.
• Maintain awareness of safeguarding procedures and report concerns appropriately.

Specimen Management

• Ensure all specimens are correctly recorded and prepared for collection.
• Package samples according to laboratory and transportation requirements.
• Check that all accompanying documentation is completed accurately.
• Monitor sample storage conditions and ensure compliance with relevant standards.
• Report any specimen errors, incidents, or concerns promptly.

Hospital Sample Delivery

A key component of this role is the transportation of blood samples to the designated hospital laboratory.

The post holder will:

• Safely transport blood samples from the practice to the hospital laboratory.
• Ensure specimens are delivered within designated timescales to maintain sample viability.
• Comply with all relevant transportation, infection control, and health and safety requirements.
• Maintain confidentiality and security of patient information during transportation.
• Keep accurate records of sample deliveries where required.
• Report any delays, incidents, lost specimens, or transportation issues immediately.
• Hold a valid driving licence and maintain access to suitable transport where required by the practice.

Patient Care Responsibilities

• Treat all patients with dignity, compassion, and respect.
• Ensure patients understand the procedure being undertaken.
• Obtain verbal consent before performing procedures.
• Support vulnerable patients, including those with learning disabilities, dementia, anxiety, needle phobia, or mobility difficulties.
• Recognise when additional clinical support may be required.
• Maintain strict confidentiality in accordance with NHS and practice policies.

Infection Prevention and Control

• Follow all infection prevention and control procedures.
• Adhere to hand hygiene standards.
• Use personal protective equipment (PPE) appropriately.
• Dispose of sharps and clinical waste safely.
• Report incidents, near misses, and exposure events in accordance with practice procedures.
• Support the maintenance of a clean, safe clinical environment.

Administrative Responsibilities

• Accurately record clinical activity using the practice clinical system.
• Update patient records promptly and accurately.
• Manage clinic lists effectively.
• Process laboratory requests and associated documentation.
• Support administrative tasks linked to the phlebotomy service.
• Assist with appointment management and patient flow where appropriate.

Quality and Governance

• Work in accordance with NHS policies, professional standards, and practice procedures.
• Participate in audits and quality improvement activities.
• Report clinical incidents, complaints, and significant events appropriately.
• Maintain awareness of current best practice and developments within phlebotomy.
• Support the practice's commitment to delivering safe, effective, and patient-centred care.

Team Working

• Work collaboratively with GPs, nurses, healthcare assistants, pharmacists, administrative staff, and external healthcare professionals.
• Contribute positively to team meetings and service development.
• Support colleagues during periods of increased workload.
• Promote a culture of respect, professionalism, and teamwork throughout the practice.

Health and Safety

• Comply with all Health and Safety legislation and practice policies.
• Ensure safe use of equipment.
• Report hazards, accidents, and incidents promptly.
• Maintain a safe working environment for patients, visitors, and colleagues.
• Participate in emergency procedures when required.

Continuing Professional Development

• Maintain and develop phlebotomy knowledge and skills.
• Participate in mandatory training and annual updates.
• Attend educational sessions relevant to the role.
• Undertake training identified through appraisal and professional development discussions.
• Keep knowledge up to date regarding venepuncture techniques, infection control, and specimen handling processes.

General Responsibilities

The post holder will:

• Act at all times in a manner consistent with NHS values.
• Maintain professional standards and conduct.
• Respect patient confidentiality and comply with UK GDPR requirements.
• Demonstrate flexibility in meeting the needs of the service.
• Undertake any other duties appropriate to the grade of the post as requested by the Practice Manager, Lead Nurse, or GP Partners.

Person SpecificationEssential CriteriaQualifications

• Educated to GCSE level or equivalent.
• Recognised Phlebotomy Training Certificate or equivalent experience.

Experience

• Previous experience undertaking venepuncture.
• Experience working with patients in a healthcare setting.
• Experience maintaining accurate records.
• Understanding of specimen handling procedures.

Knowledge

• Knowledge of infection prevention and control procedures.
• Understanding of patient confidentiality and data protection requirements.
• Knowledge of health and safety requirements relevant to the role.
• Understanding of safeguarding responsibilities.

Skills

• Excellent venepuncture skills.
• Strong communication and interpersonal skills.
• Ability to reassure anxious patients.
• Good organisational skills.
• Ability to prioritise workload effectively.
• Accurate record keeping and attention to detail.
• Ability to work independently and as part of a team.

Other Requirements

• Ability to travel between sites if required.
• Willingness and ability to transport blood samples to the hospital laboratory as part of routine duties.
• Full UK driving licence and access to a vehicle (where required by the practice).
• Flexible and reliable approach to work.

Desirable Criteria

• Experience working within General Practice.
• Experience using EMIS Web or other NHS clinical systems.
• Care Certificate.
• Knowledge of Quality and Outcomes Framework (QOF).
• Experience of working in Primary Care.
• Basic Life Support training.
• Experience supporting quality improvement initiatives.

Values and Behaviours

The successful candidate will demonstrate:

• Compassion and empathy towards patients and colleagues.
• Commitment to delivering outstanding patient care.
• Professionalism and integrity.
• Respect for diversity and inclusion.
• Excellent teamwork and collaboration.
• Accountability and reliability.
• Commitment to continuous learning and improvement.

Why Join Eleanor Cross Healthcare?

Eleanor Cross Healthcare is a large, forward-thinking GP practice providing high-quality primary care services to our local community. Our team includes 7GP Partners, 1 Pharmacist Partner, 3 Salaried GPs, a highly skilled nursing team, and a dedicated administrative and reception workforce. We are committed to creating a supportive working environment where staff are valued, encouraged to develop professionally, and empowered to deliver exceptional patient care. Joining our team provides an opportunity to make a meaningful difference to patients while working within a friendly and collaborative practice culture.

Job description Job responsibilities Job Description: PhlebotomistJob TitlePhlebotomistLocationEleanor Cross Healthcare GP PracticeReports ToLead NurseHoursAs agreedJob SummaryThe Phlebotomist plays a vital role in supporting the clinical team by providing a safe, efficient, and compassionate blood collection service for patients attending the practice. Working as part of a multidisciplinary team, the post holder will be responsible for obtaining blood samples from patients of all ages, ensuring specimens are collected, handled, stored, and transported in accordance with NHS guidelines, practice protocols, and health and safety requirements.The successful candidate will contribute to high standards of patient care by delivering a professional service while maintaining patient dignity, comfort, and confidentiality at all times. As part of the role, the post holder will also be responsible for the safe transportation and delivery of blood samples to the designated hospital laboratory, ensuring specimens arrive within required timescales and in accordance with laboratory requirements.Key ResponsibilitiesClinical DutiesPerform venepuncture procedures on patients safely, efficiently, and professionally.Identify patients correctly using approved identification procedures.Collect blood specimens following practice protocols and national guidelines.Ensure all samples are accurately labelled and processed.Maintain the integrity of specimens during collection, storage, and transportation.Monitor patients during and after procedures and respond appropriately to any adverse reactions.Provide reassurance and support to nervous, anxious, or vulnerable patients.Promote a positive patient experience through excellent communication and compassionate care.Escalate concerns regarding patient welfare to the appropriate clinician.Maintain awareness of safeguarding procedures and report concerns appropriately.Specimen ManagementEnsure all specimens are correctly recorded and prepared for collection.Package samples according to laboratory and transportation requirements.Check that all accompanying documentation is completed accurately.Monitor sample storage conditions and ensure compliance with relevant standards.Report any specimen errors, incidents, or concerns promptly.Hospital Sample DeliveryA key component of this role is the transportation of blood samples to the designated hospital laboratory.The post holder will:Safely transport blood samples from the practice to the hospital laboratory.Ensure specimens are delivered within designated timescales to maintain sample viability.Comply with all relevant transportation, infection control, and health and safety requirements.Maintain confidentiality and security of patient information during transportation.Keep accurate records of sample deliveries where required.Report any delays, incidents, lost specimens, or transportation issues immediately.Hold a valid driving licence and maintain access to suitable transport where required by the practice.Patient Care ResponsibilitiesTreat all patients with dignity, compassion, and respect.Ensure patients understand the procedure being undertaken.Obtain verbal consent before performing procedures.Support vulnerable patients, including those with learning disabilities, dementia, anxiety, needle phobia, or mobility difficulties.Recognise when additional clinical support may be required.Maintain strict confidentiality in accordance with NHS and practice policies.Infection Prevention and ControlFollow all infection prevention and control procedures.Adhere to hand hygiene standards.Use personal protective equipment (PPE) appropriately.Dispose of sharps and clinical waste safely.Report incidents, near misses, and exposure events in accordance with practice procedures.Support the maintenance of a clean, safe clinical environment.Administrative ResponsibilitiesAccurately record clinical activity using the practice clinical system.Update patient records promptly and accurately.Manage clinic lists effectively.Process laboratory requests and associated documentation.Support administrative tasks linked to the phlebotomy service.Assist with appointment management and patient flow where appropriate.Quality and GovernanceWork in accordance with NHS policies, professional standards, and practice procedures.Participate in audits and quality improvement activities.Report clinical incidents, complaints, and significant events appropriately.Maintain awareness of current best practice and developments within phlebotomy.Support the practice's commitment to delivering safe, effective, and patient-centred care.Team WorkingWork collaboratively with GPs, nurses, healthcare assistants, pharmacists, administrative staff, and external healthcare professionals.Contribute positively to team meetings and service development.Support colleagues during periods of increased workload.Promote a culture of respect, professionalism, and teamwork throughout the practice.Health and SafetyComply with all Health and Safety legislation and practice policies.Ensure safe use of equipment.Report hazards, accidents, and incidents promptly.Maintain a safe working environment for patients, visitors, and colleagues.Participate in emergency procedures when required.Continuing Professional DevelopmentMaintain and develop phlebotomy knowledge and skills.Participate in mandatory training and annual updates.Attend educational sessions relevant to the role.Undertake training identified through appraisal and professional development discussions.Keep knowledge up to date regarding venepuncture techniques, infection control, and specimen handling processes.General ResponsibilitiesThe post holder will:Act at all times in a manner consistent with NHS values.Maintain professional standards and conduct.Respect patient confidentiality and comply with UK GDPR requirements.Demonstrate flexibility in meeting the needs of the service.Undertake any other duties appropriate to the grade of the post as requested by the Practice Manager, Lead Nurse, or GP Partners.Person SpecificationEssential CriteriaQualificationsEducated to GCSE level or equivalent.Recognised Phlebotomy Training Certificate or equivalent experience.ExperiencePrevious experience undertaking venepuncture.Experience working with patients in a healthcare setting.Experience maintaining accurate records.Understanding of specimen handling procedures.KnowledgeKnowledge of infection prevention and control procedures.Understanding of patient confidentiality and data protection requirements.Knowledge of health and safety requirements relevant to the role.Understanding of safeguarding responsibilities.SkillsExcellent venepuncture skills.Strong communication and interpersonal skills.Ability to reassure anxious patients.Good organisational skills.Ability to prioritise workload effectively.Accurate record keeping and attention to detail.Ability to work independently and as part of a team.Other RequirementsAbility to travel between sites if required.Willingness and ability to transport blood samples to the hospital laboratory as part of routine duties.Full UK driving licence and access to a vehicle (where required by the practice).Flexible and reliable approach to work.Desirable CriteriaExperience working within General Practice.Experience using EMIS Web or other NHS clinical systems.Care Certificate.Knowledge of Quality and Outcomes Framework (QOF).Experience of working in Primary Care.Basic Life Support training.Experience supporting quality improvement initiatives.Values and BehavioursThe successful candidate will demonstrate:Compassion and empathy towards patients and colleagues.Commitment to delivering outstanding patient care.Professionalism and integrity.Respect for diversity and inclusion.Excellent teamwork and collaboration.Accountability and reliability.Commitment to continuous learning and improvement.Why Join Eleanor Cross Healthcare?Eleanor Cross Healthcare is a large, forward-thinking GP practice providing high-quality primary care services to our local community. Our team includes 7GP Partners, 1 Pharmacist Partner, 3 Salaried GPs, a highly skilled nursing team, and a dedicated administrative and reception workforce. We are committed to creating a supportive working environment where staff are valued, encouraged to develop professionally, and empowered to deliver exceptional patient care. Joining our team provides an opportunity to make a meaningful difference to patients while working within a friendly and collaborative practice culture.

Person Specification

Experience

Essential

• Experienced in phlebotomy
• Experience working in a nursing team

Qualifications

Essential

• Qualified in phlebotomy

Person Specification Experience Essential Experienced in phlebotomy Experience working in a nursing team Qualifications Essential Qualified in phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eleanor Cross Healthcare

Address

Delapre Medical Centre

DMC

Gloucester Avenue

NORTHAMPTON

NN4 8QF

United Kingdom

Employer's website

https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Eleanor Cross Healthcare

Address

Delapre Medical Centre

DMC

Gloucester Avenue

NORTHAMPTON

NN4 8QF

United Kingdom

Employer's website

https://www.eleanorcrosshealthcare.co.uk/ (Opens in a new tab)

Job summary

A new role has arisen within Community Care PCN to welcome a General Practice Assistant. This is a new and innovative role designed to allow our GPs to minimise the time they spend on paperwork and administration, freeing them up for more time to spend with patients.

You will be working in an innovative and forward-thinking environment, assisting GPs with tasks.

Main duties of the job

• Sorting PCN clinical post and prioritising for the GP in terms of actions. Signposting some post to others.
• Extracting all information from clinical letters that needs coding and adding to notes
• Arranging appointments, referrals, tests and follow up appointments of patients
• Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
• Dipping urine, taking blood pressure, ECGs & phlebotomy
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc GPA Competency Framework 2
• Explaining treatment procedures to patients
• Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Support the GP with immunisations/wound care

About us

Community Care Hall Green PCN in an innovative and forward thinking PCN, with community health at its heart. The PCN has over 51,000 patients spread across 3 surgeries across South Birmingham and Solihull.

The unity between Hall Green Health, Northbrook Health Centre and Swanswell Medical Centre provides for a unique working environment, that the right candidate would thrive in. You could be working accross all, or just one, of these practices.

Job summary

Covent Garden Centre is seeking an experienced, enthusiastic, compassionate and proactive Health Care Assistant (HCA) and General Practice Assistant in a dual role capacity to join our forward thinking, friendly and supportive team. This is an exciting opportunity for an experienced HCA/GPA who is passionate about improving patient outcomes and supporting the health and wellbeing of our local community.

The successful candidate will join our team and will work closely with our GPs, nurses, pharmacists and wider multidisciplinary team to deliver high-quality patient care while supporting the smooth running of the practice. The role includes both clinical and administrative responsibilities, with a strong focus on patient-centred care, prevention and health promotion.

Main duties of the job

Main duties of the job

• Undertake delegated clinical duties including:

About us

We are a forward thinking practice with a growing, diverse inner city patient population of 5000. We are a member of the West End & Marylebone PCN, and GP Federation Healthcare Central London.

Our current team comprises of

• 1 GP partner
• 3 Salaried GPs
• 1 Practice Nurse
• 1 Practice Manager
• 1 Reception Manager
• 4 Receptionists
• 1 GPA

As part of the PCN we also have attached to the practice

• Clinical Pharmacist
• Care Navigator
• First Contact Physio
• Health and Well being coach

The practice is committed to supporting all team members with self- development and continuing professional development.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2926-26-0004

Job locations

Covent Garden Medical Centre

47 Shorts Gardens

London

WC2H 9AA

United Kingdom

Job description

Job responsibilities

• Undertake delegated clinical duties including:
• Assist with patient care navigation and signposting to appropriate services.
• Support with referral processes
• Support Nurse and GPA with maintaining clinical registers
• Ensure accurate clinical coding and documentation within SystmOne.
• Proactively support patients to improve their health and wellbeing within the community.
• Maintain and manage stock levels, ensuring clinical rooms are fully stocked and organised.
• Monitor vaccine and clinical stock supplies and support cold-chain processes where required
• Promote health education and preventative healthcare initiatives.
• Support the nursing and clinical team with infection prevention and control procedures.
• Maintain infection prevention and control standards at all times.
• Escalate any abnormal findings or safeguarding concerns appropriately.
• Deliver compassionate, patient-centred care in accordance with policies, local protocols and NHS standards.
• Maintain confidentiality and comply with information governance policies.
• Contribute to service improvement and support the wider multidisciplinary team.

Job description Job responsibilities Undertake delegated clinical duties including: Phlebotomy. Diabetes Reviews NHS Health Checks ECGs Blood pressure monitoring. Height, weight and BMI measurements. Mental Health Reviews Cardio Renal and Metabolic Reviews Assist with patient care navigation and signposting to appropriate services. Support with referral processes Support Nurse and GPA with maintaining clinical registers Ensure accurate clinical coding and documentation within SystmOne. Proactively support patients to improve their health and wellbeing within the community. Maintain and manage stock levels, ensuring clinical rooms are fully stocked and organised. Monitor vaccine and clinical stock supplies and support cold-chain processes where required Promote health education and preventative healthcare initiatives. Support the nursing and clinical team with infection prevention and control procedures. Maintain infection prevention and control standards at all times. Escalate any abnormal findings or safeguarding concerns appropriately. Deliver compassionate, patient-centred care in accordance with policies, local protocols and NHS standards. Maintain confidentiality and comply with information governance policies. Contribute to service improvement and support the wider multidisciplinary team.

Person Specification

Experience

Essential

• Care Certificate.
• Accredited Phlebotomy certification.
• Previous experience as a Health Care Assistant within General Practice or Primary Care.
• Experience independently managing HCA clinics.
• Strong communication and interpersonal skills.
• Ability to work autonomously and within a multidisciplinary team.
• Good understanding of safeguarding, infection prevention and confidentiality.

Desirable

• Knowledge of SystmOne clinical system
• Experience in wound care and dressings

Qualifications

Essential

• - Care Certificate.
• - Accredited Phlebotomy Certification.
• - GCSE Grade C or equivalent in English and Maths

Person Specification Experience Essential Care Certificate. Accredited Phlebotomy certification. Previous experience as a Health Care Assistant within General Practice or Primary Care. Experience independently managing HCA clinics. Strong communication and interpersonal skills. Ability to work autonomously and within a multidisciplinary team. Good understanding of safeguarding, infection prevention and confidentiality. Desirable Knowledge of SystmOne clinical system Experience in wound care and dressings Qualifications Essential - Care Certificate. - Accredited Phlebotomy Certification. - GCSE Grade C or equivalent in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Covent Garden Medical Centre

Address

Covent Garden Medical Centre

47 Shorts Gardens

London

WC2H 9AA

United Kingdom

Employer's website

http://coventgardenmedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Covent Garden Medical Centre

Address

Covent Garden Medical Centre

47 Shorts Gardens

London

WC2H 9AA

United Kingdom

Employer's website

http://coventgardenmedicalcentre.nhs.uk/ (Opens in a new tab)