Job description

Job responsibilities

Assisting PCN Occupational Therapy Team in the provision of high-quality service to patients.

Support the PCN Occupational Therapy Team with day-to-day administration duties relating to their patient caseloads.

Monitor referrals into the service and book appointments as necessary.

Complete documentation as per PCN guidelines and Information Governance requirements, e.g. Data Protection.

To contact patients by SMS, telephone, email and/or letter to update them regarding progress of referrals.

Monitor and action the OT Team email account and team member Task Lists within SystmOne and EMIS.

Carry out basic assessments and information gathering such as falls risk screen as required training will be given.

Support patients to use decision aids in preparation for a shared decision-making conversation.

Possibility of training to assist with basic equipment fitting.

Provide clinical and non-clinical information as appropriate to other services.

To generate, monitor and follow up referrals to third party organisations including hospitals, community health services and third-party organisation for updates on patients, chasing referrals and advising on any relevant changes in patients' condition as directed by PCN Occupational Therapy Team Members.

Identify, escalate, and report any safeguarding, clinical, or operational concerns to the Occupation Therapists, PCN or member Practice Management Teams in a timely and professional manner.

Complete Patient feedback forms and outcome measures.

Support the production and implementation of new working processes within the service to optimise the quality of patient care.

Contribute to project work and service improvement initiatives, collaborating across teams to support continuous improvement and efficient care delivery.

Scan documents onto SystmOne and EMIS and forwarding these to the appropriate clinician.

Run patient searches using the practice Clinical Systems to identify patient groups.

Contributing to evaluation/audit and clinical standard-setting within the organisation.

Proactively provide feedback to the PCN Management Team when patient care and service provision is impacted by changes to the PCNs policies, either negative or positive, to support the continual development of the PCN.

Represent the organisation positively and professionally, behaving as an ambassador for the PCN by always displaying the organisations values and levels of expected professionalism.

Awareness of, and compliance with, all relevant PCN and Practice policies/guidelines and procedures.

Complete all necessary statutory and mandatory training modules as required and attend additional training and events organised by the service or other agencies, where appropriate.

Duties will vary from time to time under the direction of the PCN Management Team dependent on current and evolving PCN workload and staffing levels.

Person Specification

Qualifications

Essential

• Educated to at least GCSE level or equivalent

Desirable

• NVQ 3 or equivalent and/or relevant first level professional qualification

Knowledge, Experience, Skills and Competencies

Essential

• Good technical literacy of Microsoft Office Applications e.g. Word, Excel, Teams etc. Strong, confident IT skills; able to use relevant Office packages (Word, Excel, Databases and Outlook for e-mail/calendar) and Databases (patient information).
• Experience working with the general public
• Excellent administrative skills working under own initiative

Desirable

• Knowledge of and use of Clinical Patient Record Systems eg, SystmOne, EMIS etc.
• Be aware of data protection (GDPR) and Information Governance and the importance of adhering to confidentiality policy and procedure
• Experience of working with multi-disciplinary teams
• Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines, sometimes under pressure

Personal qualities and attributes

Essential

• Ability to co-ordinate and prioritise workload; skills in organisation and effective time management
• Ability to multi-task as well as be self-disciplined and highly motivated
• Conscientious, hardworking - able to work with minimal supervision
• Ability to work as part of a team of a diverse and widespread team
• Demonstrate understanding and commitment to equal opportunities and diversity
• Have access to a car and be in possession of a full current driving license with appropriate business level insurance cover appropriate

Communication

Essential

• Excellent verbal communication skills and interpersonal skills with the ability to communicate effectively at all levels including customers, patients and carers, specialist services, GPs and colleagues.
• Experience in and comfortable with one-to-one contact with people over the telephone and in person
• Excellent written communication skills with
• experience in report writing and presentations

Desirable

• Language skills e.g. Urdu, Polish, BSL, etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central North Leeds Primary Care Network Ltd

Address

Shadwell Medical Centre

137 Shadwell Lane

Leeds

West Yorkshire

LS17 8AE

United Kingdom

Employer's website

https://www.centralnorthleedspcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Prescription Processing:
• Receive and review prescription requests from patients, ensuring all necessary details are included.
• Process and issue prescriptions under the direction of a GP or nurse, ensuring all regulatory requirements are met.
• Manage repeat prescription requests, including reviewing patient history and ensuring prescriptions are renewed as appropriate.
• Work in collaboration with the Clinical Pharmacist Team to review medication interactions, dosages, and patient safety.
• Collaboration with the Clinical Pharmacist Team:
• Communicate effectively with the Clinical Pharmacist Team to ensure prescriptions align with best practices for medication management.
• Assist the Clinical Pharmacist Team in conducting medication reviews and audits.
• Support the Clinical Pharmacist Team by addressing medication-related queries and helping with prescription clarification when needed.

• Patient Communication:
• Communicate with patients regarding prescription status, changes, or clarifications.
• Provide advice on medication collection procedures and ensure patients are informed about their prescription needs.
• Liaise with the Clinical Pharmacist Team to relay information to patients about new prescriptions or changes in their medication.
• Record Keeping & Compliance:
• Maintain accurate and up-to-date records of prescriptions, amendments, and clinical reviews.
• Ensure all prescriptions are in compliance with relevant laws and guidelines, including those set by the NHS, CQC, and other healthcare bodies.
• Monitor stock levels and ensure the timely ordering of medications in coordination with the pharmacy, while also collaborating with the Clinical Pharmacist Team to avoid medication shortages.
• Administrative Support:
• Update patient medical records to reflect prescription changes and renewals.
• Assist in the coordination of prescription-related queries with pharmacies and GPs, working alongside the Clinical Pharmacist Team to resolve issues.
• Support the administrative team with other general practice clerical duties as required.
• Confidentiality & Data Protection:
• Adhere to strict confidentiality guidelines regarding patient information, in compliance with data protection laws (e.g., GDPR).
• Handle prescription information securely and ensure any patient data is protected at all times.

Person Specification

Qualifications

Essential

• Experience:
• Previous experience in a medical administrative role, particularly in prescription handling or within a healthcare setting.
• Knowledge:
• Understanding of prescription protocols and medication.
• Familiarity with NHS systems and procedures (or similar healthcare systems).
• Skills:
• Strong attention to detail and organisational skills.
• Excellent verbal and written communication skills.
• Ability to work efficiently and accurately in a fast-paced environment.
• Proficiency in medical practice management software and Microsoft Office Suite.

Desirable

• Experience:
• Experience working alongside or coordinating with clinical pharmacy teams.
• Previous experience in a GP practice or healthcare setting is an advantage.
• Knowledge:
• Understanding of clinical guidelines related to prescribing and medication management.
• Additional:
• Understanding of data protection laws (e.g., GDPR) and confidentiality requirements in healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Star Lane Medical Centre

Address

121 Star Lane

Canning Town

Newham

E16 4QH

United Kingdom

Employer's website

https://www.starlanemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

As a Clinical Pharmacist within the PCN, you will work as part of an integrated healthcare team, supporting GPs, nurses, and other healthcare professionals to deliver high-quality, safe, and effective prescribing. You will be responsible for medicines management, structured medication reviews (SMRs), and improving patient outcomes through proactive, evidence-based pharmaceutical care. You will also be a non-medical prescriber and contribute to chronic disease management, supporting patients with polypharmacy and deprescribing where appropriate.

Person Specification

Qualifications

Essential

• Registered Pharmacist with the General Pharmaceutical Council (GPhC).
• Independent Prescriber qualification (or completion by start date)
• Successful completion of the CPPE Primary Care Pharmacy Education Pathway (PCPEP), or at least 80% completed at the point of application
• Applicants must clearly evidence completion status. Applications that do not meet this requirement will not be shortlisted

Experience

Essential

• Experience working in primary care or general practice
• Strong understanding of NICE guidance, medicines optimisation, and prescribing governance
• Ability to work flexibly across more than one PCN practice
• Confident use of GP clinical systems (EMIS)

Desirable

• Experience leading or contributing to medicines optimisation or quality improvement projects
• Experience supporting or supervising pharmacy technicians or trainees
• Knowledge of PCN and ARRS delivery models

Additional Information

Essential

• This post is subject to confirmation of ongoing ARRS funding.
• The employing practice is Roby Medical Centre.
• Posts require flexibility to work across PCN practices.
• Safer recruitment checks will apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Roby Medical Centre

Address

70-72 Pilch Lane East

Huyton

Liverpool

Merseyside

L36 4NP

United Kingdom

Employer's website

https://www.robymedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Patient medication history- This will include compiling medication histories by checking with patients, their own medication, patients medical notes, smart cards, NerveCentre, System One, GP surgeries, recent discharges and any other appropriate sources of information.

Communicating effectively, clearly and concisely complex or sensitive information to a wide range of staff, healthcare professionals and patients where there may be barriers to understanding.

Checking patients own medicines for suitability for use on admission and at discharge.

To complete final accuracy checks of discharge prescriptions against contents of patients own drugs locker.

To be responsible for ordering further supplies of medication as per departmental procedures.

To maintain up to date handovers on NerveCentre via the pharmacy IPads or laptops.

In liaison with pharmacy stores, maintain and review drug supply issues relevant to the clinical area to ensure an effective and safe system of drug supply, through effective communication with relevant pharmacy and ward staff.

To participate in the controlled drug retrieval of patients own medication from wards, patients own CD destruction at ward level and expired or unused ward stock. To check CD register balances and balance transfers to new CD registers. To help support the quarterly CD audits.

To investigate and resolve with nursing staff where appropriate controlled drug discrepancies to ensure accuracy and legal requirements of the controlled drug patient records are maintained.

To be responsible for the local implementation of standards relating to medicines storage and security including:

Ambient and fridge temperature monitoring

Security of medicines storage in treatment rooms, drug trolleys, fridges, emergency trolleys and boxes, controlled drugs cupboards.

To participate and support in project works under the direction of the Directorate Lead Pharmacist.

The post holder will be expected to take full part in the 7 day shifted rota and bank holidays duties.

Shifted and bank holiday duties: To participate in departmental weekend, bank holiday and late duty working as required. At the time of advertising, the weekend rota encompasses 2 half-day shifts every 4/5 weeks at the city campus or 1 full day shift every 4 weeks at the QMC campus. In addition, the post holder will participate in a system of flexible shifts to facilitate NUH pharmacy opening times.

Person Specification

training and qualifucations

Essential

• BTEC/NVQ level 3 in Pharmaceutical services or equivalent
• General Pharmaceutical Council registered Pharmacy technician
• Accuracy Checking Pharmacy Technician (Accredited scheme or evidence of in-house validations).

Desirable

• Medicine Management Assessments or Validations (Accredited or proof of in-house training)

Experience

Essential

• Experience in the admission/discharge processes within hospital pharmacy
• Proven knowledge and experience in using computer labelling and stock control systems within hospital pharmacy
• Can demonstrate that they can work on their own initiative but know limits of their authority and knowledge.

Desirable

• Experience of ward automation

Communication and relationship skills

Essential

• To communicate effectively, clearly and concisely complex or sensitive information relative to medicine management back to patients, staff and colleagues
• Good interpersonal skills with the ability to liaise with a wide range of staff and patients

Desirable

• Adaptable to change

Analytical and Judgement skills

Essential

• Proven evidence of judgement and prioritisation skills with regards to targets, deadlines and stock management.
• Accurate with good attention to detail

Desirable

• Evidence of project work

Planning and organisation skills

Essential

• Experience in organising workload to meet pharmacy services and patients' needs
• Self-motivated and able to motivate others
• Approachable

Desirable

• Leadership skills

Physical skills

Essential

• Competent ICT skills
• Sound Word, Excel skills and be able to retrieve information from the internet

Analytical and Judgement skills

Essential

• Proven evidence of judgement and prioritisation skills with regards to targets, deadlines and stock management. ? Proven experience in
• Proven experience in problem solving

Desirable

• Experience in data collection, activities and analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

QMC

Derby Road

Nottingham

NG7 2UH

United Kingdom

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

***********************************************************

Please read the attached job description in full before applying.

***********************************************************

Person Specification

Experience

Essential

• Minimum 5 years post-registration experience
• At least 2 years recent primary / community nursing experience
• Non-medical prescribing
• Autonomous management of minor illness, minor ailments and injuries
• Clinician-led triage
• Compiling protocols and clinical guidelines
• Audit
• Research
• QI
• Evidence of appropriate continuing professional development activity
• Ability to assess and manage patient risk effectively and safely

Desirable

• Health-needs assessment

Knowledge and Skills

Essential

• Advanced clinical practice skills
• Management of patients with long-term conditions
• Management of patients with complex needs
• Clinical examination skills
• Local and national health policy
• Clinical governance issues in primary care
• Patient group directives and associated policy
• Communication skills, both written and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Change management
• Resource management
• Excellent interpersonal and communication skills
• Knowledge of primary care operating environment
• Excellent analytical skills, including analysis of data
• Time management skills and the ability to prioritise workload
• Demonstrable commitment to and focus on quality and safety
• Strong IT skills
• Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
• Understanding of the South Somerset Symphony Programme and New Models of Care
• Understanding of the NHS GP Contract
• Use of EMIS searches and protocols
• Able to multi-task and cope with an unpredictable work pattern.

Desirable

• Knowledge of public health
• issues
• Able to identify determinants on health in the area

Qualifications

Essential

• Registered nurse, paramedic or ACP
• MSc or equivalent Non-medical prescribing qualification
• Relevant health degree
• Clinical supervision training and experience
• GCSE or equivalent in English and Mathematics
• A Level qualifications or equivalent
• Evidence of continual professional development.

Desirable

• Mentor/teaching qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Symphony Healthcare Services Limited

Address

Burnham Medical Centre

Love Lane

BURNHAM-ON-SEA

Somerset

TA8 1EU

United Kingdom

Employer's website

https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

Job description

Job responsibilities

Quality assurance and inspection readiness

Keep a live self-assessment of every site against CQCs five key questions, using whichever assessment framework CQC has in force, with the evidence held in one place and every gap owned and tracked to closure.

Run an annual audit programme including on clinical protocols/processes, infection prevention and control, cleanliness, cold chain, and emergency medicines and equipment and make sure every finding becomes an action with an owner and a date.

Close the loop: report audit results back to the teams and sites that produced them, and check that agreed changes have actually happened.

Report regularly to the Quality and Safety Group on what has been checked, what was found, what has been done and what is still outstanding.

Review incidents, significant events, complaints and patient feedback for themes, and turn them into learning events and changes in practice. Individual cases are handled through the established processes; this post

looks across them. Where a theme or case involves nursing practice, agree the clinical learning with the Lead Nurse, then take it back to the nursing team through team meetings, clinical supervision or learning events in a way that encourages reflection rather than blame.

Where an individual nurse is involved, hold the feedback conversation jointly with the Lead Nurse the manager covering process and conduct, the Lead Nurse covering clinical practice and help the nurse record it as reflective evidence for revalidation.

Keep the clinical and quality risks on the organisations risk register current, with named owners and mitigations.

Keep nursing and clinical-quality policies and procedures current within the organisations policy register, with clinical sign-off from the Lead Nurse, and make sure staff know what has changed.

Safe care systems

Vaccines and cold chain: own the standard and the system at every site fridge monitoring and records, transport between sites, stock checks, and escalation and reporting of any breach. The Planned Care Manager runs vaccination campaigns and ordering; the Lead Nurse makes the clinical decision on any breach.

Infection prevention and control: run the programme across all sites audits, training compliance and action plans with the Lead Nurse as named IPC lead.

Cleanliness and clinical waste: audit sites against the national cleanliness standards and waste requirements, and report contractor performance to the Operations Manager, who holds the contracts. Patient Services Managers manage day-to-day arrangements on site.

Routine safety checks: make sure checks on emergency medicines and equipment, medical device servicing and calibration, and sharps happen, are recorded and are acted on.

Patient Group and Patient Specific Directions: keep the register of who is authorised to work under each one, with renewal dates, so nobody works under a lapsed authorisation.

Leading the nursing team

Line manage the nursing team registered nurses, nursing associates and healthcare assistants, around 40 staff across eight sites directly and through a support layer : induction, probation and objectives, one-to-ones, appraisal, absence and return to work, conduct and capability, working with HR.

Make sure every member of the team has an annual appraisal with objectives and a development plan. For NMC registrants, support nurses to complete where appropriate, once they have had their reflective discussion with another registrant.

Work with HR to keep one record of every team members registration and revalidation dates, mandatory training and competencies; flag expiries early; and make sure nobody is rostered for work they are not signed off to do.

Agree with the Nurse Lead a single joint process for concerns about an individual, so that issues involving both conduct and clinical practice are dealt with once, together, rather than passed between the two.

Plan nursing capacity and skill mix across sites against demand working with the Planned Care Manager including long-term condition recalls, vaccination campaigns and extended opening hours and manage rotas, cover, and bank and agency use.

Lead recruitment to nursing posts with HR, with the Lead Nurse on interview panels to assess clinical skills.

Make sure nursing has a voice in operational decisions that affect clinical practice, bringing in the Lead Nurse where clinical input is needed.

Build a team culture in which people report problems and mistakes because they know the response will be learning, not blame.

First-year priorities

By three months: one current record of every team members registration, revalidation date, training and competencies; an appraisal schedule covering the whole team; and a baseline infection prevention and cold chain audit at every site.

By six months: a baseline self-assessment of every site against CQCs key questions, with a gap-closure plan agreed by the Quality and Safety Group; a regular assurance report in place; and the first themes report from learning events, patient feedback and complaints, with learning actions.

By twelve months: every team member appraised with objectives; the audit programme running to schedule with actions closed; nursing policies current; and an organisation that is consistently ready for inspection.

Special working conditions

The postholder will work across all Affinity Care sites, in person, and may occasionally be asked to be flexible in their working hours to meet the needs of the service.

This job description is not exhaustive and will be reviewed with the postholder as the role develops. The postholder will treat information as confidential in line with organisational policy, complete mandatory training including safeguarding at the level required, promote equality, diversity and inclusion, and take reasonable care for their own and others health and safety.

Person Specification

Personal Qualities

Essential

• Essential
• Credible with clinicians without being one
• Finishes what they start and closes loops
• Fair, consistent and collaborative; builds a learning rather than a blame culture
• Able to work flexible hours
• Able to work across all sites in person, with occasional flexibility in
• hours
• Must have evidence of required vaccinations to be considered for the
• post

Desirable

• Ability to communicate at Board level

Qualifications

Essential

• Educated to degree level, or equivalent management experience*
• Willingness to complete the training the role requires, including
• infection prevention and control lead training

Desirable

• Management qualification, e.g. ILM or CMI Level 5 or above
• Quality improvement or audit training

Skills and Knowledge

Essential

• Raises performance concerns directly, fairly and early, and follows
• them through
• Keeps many recurring compliance cycles running across several sites
• without relying on memory
• Writes clear, concise reports for a committee; confident with Excel and data
• Understands CQCs five key questions and what good evidence for
• each looks like in general practice

Desirable

• Working knowledge of NMC revalidation, infection prevention and
• control standards, vaccine storage guidance and the national
• cleanliness standards
• Experience of SystmOne, Practice Index or an audit platform such as
• MEG

Experience

Essential

• Line management of a team across more than one site, including
• appraisals, absence management and at least one performance or
• capability process taken through to conclusion
• Running an audit or assurance programme end to end audit, action
• plan, evidence of closure and reporting to a committee or board

Desirable

• Working in general practice or wider primary care
• Preparing evidence for, or taking part in, a CQC assessment in a health
• or care provider
• Managing registered clinical staff as a non-clinical manager
• Monitoring a contractors or suppliers performance against a standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Affinity Care

Shipley Medical Practice

Alexandra Rd

Shipley

West Yorkshire

BD18 3EG

United Kingdom

Employer's website

https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Handling incoming calls promptly, professionally, and courteously
• Making outgoing calls on behalf of the practice
• Welcoming patients and visitors at reception and directing them appropriately
• Supporting the team with general administrative duties as required
• Maintaining strict patient confidentiality at all times
• Adhering to all practice policies and procedures

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Full training and induction will be provided

Employer details

Employer name

Abington Medical Centre

Address

Beech Avenue

Northampton

NN3 2JG

United Kingdom

Employer's website

https://www.abingtonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please download and read the job description for a full list of duties that we expect the successful candidate to carry out throughout their employment at Tulasi Medical Centre.

Person Specification

Qualifications

Essential

• IT skills including Microsoft Office
• Communication and organisational skills
• A minimum of 4 GCSEs or equivalent
• Knowledge of secretarial duties in Primary Care Setting

Experience

Essential

• Experience working in a GP practice in a secretarial role or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tulasi Medical Centre

Address

10 Bennetts Castle Lane

Dagenham

Essex

RM8 3XU

United Kingdom

Employer's website

https://www.tulasimedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Pay: £12.78 - £13.16 per hour

Job description:

Care Coordinator Borchardt Medical CentreLocation: The Borchardt Medical Centre, 62 Whitchurch Road, Manchester, M20 1EB

Hours: 20 Hours spread over 3 days. Working Wednesday 8-3pm, Thursday 8-3pm and Friday 8am-2pm.

Salary: £12.78 whilst in probation, wage review after completion of compulsory training and a successful probationary period.

The Borchardt Medical Centre is seeking a proactive, organised, and patient-focused Care Coordinator to join our friendly General Practice team. This is an exciting opportunity to support our patients in accessing the right care at the right time, while helping to improve the continuity and quality of services across the practice and wider Primary Care Network (PCN).As a key member of our multidisciplinary team, you will help patients navigate health, social care, and voluntary sector services, support long-term condition management, and contribute to improving patient experience and outcomes. The role also includes undertaking phlebotomy and clinical filing/coding as part of patient care.

What Youll Do

Patient Coordination & Navigation

• Act as a central point of contact for patients needing additional support.
• Coordinate appointments, investigations, and follow-up actions.
• Help patients understand and access a wide range of services.
• Support patients to attend and engage with their healthcare appointments.

Proactive Support for Long-Term Conditions

• Identify patients who require reviews, such as frailty, chronic disease, and cancer care reviews.
• Work collaboratively with GPs, nurses, pharmacists, social prescribers, and wider PCN colleagues.

Administrative & Coordination Duties

• Manage recall systems for long-term condition clinics.
• Maintain accurate records on clinical systems (EMIS).
• Prepare information for MDT meetings and follow up actions.
• Support quality improvement and patient experience projects.
• Be proactive in ensuring QoF targets are met.

Communication & Relationship Building

• Build trusting and supportive relationships with patients, carers, and families.
• Liaise with community teams, hospitals, social care, and voluntary organisations.
• Encourage patient self-management and empowerment.

Phlebotomy

• Perform venepuncture safely and in line with practice protocols.
• Correctly label, record, and handle specimens.
• Ensure patient comfort, identification, and informed consent.
• Recognise and escalate concerns or adverse reactions.

Additional Responsibilities

• Support the management of the practices Single Point of Contact (SPOC) system for chronic disease management and care home coordination.
• Provide administrative support to clinicians and the Practice Manager, including delegating and following up tasks where appropriate.
• Participate in mandatory training, induction, appraisal, and service development activities.
• Maintain a clean and effective working environment.
• Undertake other reasonable duties aligned to the role.

What Were Looking For

Essential

• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Ability to work with vulnerable or complex patients.
• Confident IT user (including EMIS).
• Able to work independently and as part of a team.
• Trained in venepuncture.

Desirable

• Experience in health, social care, or community support roles.
• Understanding of personalised care approaches.
• Knowledge of local NHS and social care pathways.

Personal Qualities

• Empathetic, patient-centred approach.
• Strong problem-solving skills and attention to detail.
• Ability to manage competing priorities.
• Respectful of confidentiality and professional boundaries.

Why Join Us?

Youll be working within a supportive, progressive practice that values teamwork, innovation, and compassionate patient care. This is a rewarding role where you can make a real difference to patients lives.

Benefits:

• Company pension
• On-site parking

Work Location: In person

Person Specification

Qualifications

Essential

• Essential
• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Ability to work with vulnerable or complex patients.
• Confident IT user (including EMIS).
• Able to work independently and as part of a team.
• Trained in venepuncture.

Desirable

• Desirable
• Experience in health, social care, or community support roles.
• Understanding of personalised care approaches.
• Knowledge of local NHS and social care pathways.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Borchardt Medical Centre

Address

62 Whitchurch Road

Manchester

M20 1EB

United Kingdom

Employer's website

https://www.borchardtmc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To answer up to 85-100 calls per hour.

Engage with all callers to help resolve their query in one call if possible.

Answer all email enquires in the department inbox.

Answer ALL 2222 calls within a timely manner

Daily lift testing

Weekly fire alarm testing calls

Blick bleep pager daily testing

Help with Doctor change over twice yearly

Handle on call rotas sent into the department and deal with accordingly.

Most importantly work as part of the team

Person Specification

Training & Qualifications

Essential

• NVQ Level 2 Customer Service
• NVQ Level 2 Call Handling

Desirable

• Computer Literate

Experience

Essential

• Minimum of 12 months experience working in a call centre of customer focussed setting.

Desirable

• Experience of working within a healthcare environment

Communication and Relationships

Essential

• Demonstrate effective communication skills with callers/patients/relatives who may be very ill and/or distressed using a sympathetic and understanding approach.
• Able to calm angry callers, be empathetic and guide confused callers.
• Resolve caller problems using tact and diplomacy.
• Resolve caller problems using tact and diplomacy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Derby Road

Nottingham

NG7 2UH

United Kingdom

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointments but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Scanning documents into patients records in an accurate way.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48hours, either on the computer or manually.
• Advise patients of relevant charges for private (non general medicine services) services, accept payment and issue receipts for the same.
• Enter patient information on the computer as required.
• Patient notes and correspondence (retrieve and refile records, ensuring strict alphabetical order is adhered to).
• Premises -when last to leave at the end of the day, ensure that the building it totally secured, internal lights are off and the alarm activated.

• Undertake any additional duties appropriate to the post as requested by the partners or the Practice Manager.
• Any other duties deemed relevant.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare working or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedure relating to confidentiality and the protection of personal and sensitive data.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health and safety and security as defined in the practice health and safety police to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying risks involved with work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and right of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manager own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communication effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice polices, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Knowledge and Skills

Essential

• Good interpersonal and communication skills.
• Ability to work under pressure.
• A good understanding of confidentiality.

Desirable

• Welsh speaker.
• Flexibility in times of staff absence.

Experience

Essential

• Experience of working within a team.
• Experience of dealing with vulnerable people.

Desirable

• Experience of working in a GP practice.

Qualifications

Essential

• GCSE English and Maths grade A to C
• Computer literate

Desirable

• Computer literate
• Welsh speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gwrych Medical Centre

Address

Gwrych Medical Centre

Cae Eithin

Abergele

Clwyd

LL22 8LJ

United Kingdom

Employer's website

https://www.abergele-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Job Responsibilities

Holistically support patients with mild to severe frailty within the community

Undertake frailty reviews of housebound patients for PCN practice sites via home visit, or occasionally via telephone

Review patient needs and help them access the services and the support they require to understand and manage their own health and wellbeing

Refer patients to services within the area that are most appropriate for them

Conduct low level clinical screening such as dementia screening, blood pressure checks and venepuncture as directed by the lead health professional. (Where relevant training has been received)

Carry out low level falls assessment/screening and provide advice and information on falls prevention, including referral for equipment where necessary

Assist in the formulation and review of care plans to ensure all care is reflecting the patients needs and wishes

Visit housebound patients at the request of PCN practices for Healthcare Assistant-appropriate tasks whilst ensuring these do not detract from core frailty work

Ensure patient records are updated appropriately and consultations recorded using the appropriate template

Liaise with each practice to maintain frailty registers

Liaise with each practice to prioritise visits

Work within the scope of HCA practice

Identify social isolation and loneliness, being proactive in signposting to relevant resources to empower patients to remain active and engaged within their communities

Identify and recognise deterioration in an individuals health and act promptly to refer to relevant health professional to minimise risk or where appropriate, avoid hospital admission

Assist practices in the achievement of targets related to frail and housebound patients

Develop and maintain knowledge and relationships with our practices and local services

Work with local statutory, voluntary and independent organisations to ensure referrals are made appropriately and maximise the availability of local resources

Take all reasonable precautions to ensure the health and safety of service users and self, understanding and following risk assessments as instructed

To maintain close links with other services in line with Safeguarding procedures and make other appropriate interventions and escalation

Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the FCC/HCA role, and which patients may particularly benefit from their input

Work with the Armley PCN and its leadership team to develop and evaluate the effectiveness of this role

Core Responsibilities:

Frailty reviews for patients within Armley PCN who are house dependent

Assisting each practice to maintain up to date frailty registers

Help to raise awareness of health and wellbeing and how it can be promoted

Assisting with the collection and collation of data on needs related to health and wellbeing

Additional Responsibilities:

On occasion, not as a matter of course, for practices within the PCN:

Phlebotomy

Blood pressure monitoring

Chaperoning duties

Sterilising, cleansing and maintenance of surgical equipment

Assisting in the assessment and surveillance of patients health and wellbeing

Knowledge, Training and Experience:

Minimum NVQ level 3 or equivalent experience in a health and/or social care setting

Evidence of continual professional development

Experience in healthcare provision to a vulnerable group of patients

Specific interest in supporting frail and elderly patients

Experience of Primary Care or other organisations supporting a wide range of individuals

Knowledge of health care service delivery, public health delivery or community engagement

Knowledge and understanding of the complexities of General Practice provision

Completed a two day PCI accredited care co-ordination training course or be willing to complete

Other:

Maintain the highest standards of conduct and integrity within organisation adhering to relevant Codes of Conduct and the NHS Constitution

Be aware of and adhere to the provisions of the Health and Safety at Work Act and ensure own safety and the safety of colleagues and patients

Participate in our appraisal system, matching organisational aims with individual objectives

Comply with all organisational and statutory requirements

Undertake all mandatory training required for the role

Be aware of individual responsibilities under the Equal Opportunities and Diversity in Employment Policy and adhere to the provisions of the policy

Work flexibly as required by the PCN, including working at different GP Practices or community locations in the local area.

This job description is not meant to be exhaustive.

It describes the main duties and responsibilities of the post.

Staff are expected to undertake any other duties commensurate with the FCC/HCA grade as agreed with their line manager.

Person Specification

Qualifications

Essential

• Educated to GCSE or equivalent (GCSE Maths & English C or above)
• NVQ level 3 or equivalent experience in a health and/or social care setting
• Evidence of continual professional development Full UK Driving Licence

Desirable

• Qualified in Phlebotomy

Knowledge & Skills

Essential

• Understanding of personalised care and the comprehensive model of personalised care
• Understanding of the wider determinants of health
• Promotes diversity and equality and leads by example
• Strong organisational skills, including planning, prioritising, time management and record keeping
• Knowledge of how the NHS works, including primary care and PCNs
• Knowledge of and ability to work to policies and procedures including confidentiality, safeguarding and health and safety
• Ability to recognise/work within limits of competence, seeking advice if needed
• Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
• Basic knowledge of long -term conditions and the complexities involved: medical, physical, emotional and social
• Ability to record accurate clinical notes
• Clear, polite telephone manner
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• EMIS and SystmOne user skills

Experience

Essential

• Experience of working directly in a healthcare assistant or care co-ordinator role, or within adult health and social care, learning support or public health / health improvement
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Experience of working within multi - professional team environments
• Experience of supporting people, their families and carers in a related role
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation

Desirable

• Experience or training in personalised care and support planning
• Experience of data collection and using tools to measure the impact of services

Personal Qualities

Essential

• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders
• Ability to identify risk and assess / manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care co-ordinator role
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Demonstrable commitment to professional and personal development
• Completed a two day PCI accredited care co-ordination training course or be willing to complete one
• Proficient in MS Office and web-based services

Desirable

• Ability to provide motivational coaching to patients, to support behavioural change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Armley PCN Services Limited

Address

Priory View Medical Centre

2a Green Lane

Leeds

West Yorkshire

LS12 1HU

United Kingdom

Employer's website

https://www.armleypcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and responsibilities for the role include but are not limited to:

• Providing safe, evidence-based, cost-effective and individualised patient care as delegated prioritising own workload and ensuring effective time management strategies are embedded in own practice
• Promoting health and well-being through the use of health promotion, health education, screening and therapeutic communication skills

• Referring patients directly to other services/agencies as appropriate
• Working with nursing, medical and healthcare assistant colleagues to ensure that National Health Service Frameworks (i.e. diabetes, mental health) are being delivered
• Provision of a phlebotomy (blood-taking) service as requested by a registered practitioner
• Carrying out health screening and measurements, including blood pressure; weight, height and body mass index; urinalysis; pulse rate and rhythm; Electrocardiogram (ECG); glucose tolerance test; and peak flow readings
• Maintaining accurate and contemporaneous records to relevant professional standards/guidelines
• Provide a service to promote healthy lifestyles, including for patients with long term conditions, smoking cessation, alcohol use and weight management

Please see the attached Job Description and Person Specification for additional job duties and responsibilities.

Selection Process

At application stage you will be assessed against the following:

CV:

• Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in the CV section of the application form.
• Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance linked below for more information on appropriate and inappropriate use.

At interview you will be assessed against the following:

Technical Skills:

• NHS Core - NHSC1 - Communication
• NHS Core - NHSC2 - Personal & People Development
• NHS Core - NHSC5 - Quality
• NHS Health & Wellbeing - HWB1 - Promotion of Health & Wellbeing
• NHS Health & Wellbeing - HWB2 - Assessment & Care Planning
• NHS Health & Wellbeing - HWB5 - Provision of Care

The interview may consist of a mix of direct questions and clinical situation-based scenarios.

Please ensure you demonstrate that you have the required skills, knowledge, experience, qualifications and memberships in your CV and that you have saved it, making sure that any reference to your personal details have been removed from your CV prior to submitting your application.

To be considered for this role, qualifications and memberships detailed must be held in full, prior to submitting your application.

There is no requirement to deploy as this is met by our uniformed personnel, but you will form the continuity of care required by our patients when based at home.

The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly will be considered, taking into account business needs.

Please note the salary will be pro-rata where part time hours are undertaken.

All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Access to the NHS pension scheme is available to the successful candidate.

If found successful for this position, you will be required to provide evidence of your immunity to Hepatitis B. Please note that evidence of your vaccination is not a proof of your immunity, but your serology levels will be required. Failure to provide sufficient evidence may result in the offer of employment being withdrawn.

This post does not offer any assistance with relocation allowances.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will notsponsor sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative. https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

Person Specification

Provide a CV

Essential

• Please copy and paste your full CV as your response to this question; you will not be able to upload your CV as an attachment.
• Please ensure to refer to the essential criteria where applicable as your application may be rejected should insufficient information to shortlist be included.
• Please use double spacing where possible.

Behaviour Statement

Essential

• Have you been dismissed for gross misconduct relating to bullying, harassment, discrimination or victimisation from any role in the past five years, or resigned or otherwise left a role but would have been dismissed for such gross misconduct because of an adverse decision, had you continued in that employment?
• Please respond with Yes or No as appropriate.

Qualifications

Essential

• National Vocational Qualification (NVQ) Level 3 Health and Social Care (or equivalent)

Desirable

• Completed a course and have experience of phlebotomy (blood taking)
• Experience of working with the general public, preferably within a service environment
• Experience of using computers, with good keyboard skills
• Previous experience working in hospitals, nursing homes or primary care
• Understanding and knowledge of military and National Health Service (NHS) policies, Clinical Governance
• Good administrative and organisational skills, with the ability to prioritise work
• Time management and ability to prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ministry of Defence (Defence Medical Services)

Address

Tidworth Group Medical Centre

Saint Michaels Avenue

Tidworth

Wiltshire

SP9 7EA

United Kingdom

Employer's website

https://www.gov.uk/government/organisations/ministry-of-defence (Opens in a new tab)

Job description

Job responsibilities

Your role will include:

• Providing senior clinical support and advice to practice nurses, including support with complex clinical situations.
• Acting as a clinical escalation point and working collaboratively with GPs, Clinical Directors and the wider MDT.
• Identifying training, competency and development needs across our nursing workforce.
• Developing and delivering clinical training, education sessions and case-based learning.
• Supporting newly appointed, developing and experienced nurses to broaden their skills and confidence.
• Keeping up to date with NICE, NHS England, professional and local ICB/PCN guidance and translating changes into practical information for our teams.
• Supporting clinical governance, audits, significant events, complaints and quality improvement activity.
• Helping develop clinical pathways, protocols, policies and standard operating procedures.
• Identifying opportunities to improve and standardise nursing practice across our practices.
• Supporting the development of new clinical services and the future role of nursing within SPC.
• Maintaining your own clinical practice through regular patient-facing clinics.
• Using your independent prescribing qualification safely and effectively within your professional competence, local formulary and SPC policies.

Person Specification

Qualifications

Essential

• Nursing degree
• NMC registration without restriction
• Independent prescriber qualification

Experience

Essential

• Experience of leading a nursing and HCA team or working in a more senior nursing role
• Experience within a primary care/PCN setting and supporting staff across multiple sites
• Experience of supporting newly appointed, developing and experienced nurses to broaden their skills and confidence
• Prescribing experience
• Nursing experience within primary care
• Experience of auditing, reviewing and support performance
• Experience of developing clinical pathways, protocols, policies and standard operating procedures

Desirable

• Experience of developing new clinical services and the future role of nursing
• Experience of developing and delivering clinical training, education sessions and case-based learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spirit Primary Care Limited

Address

Beaumont Leys Health Centre

1 Little Wood Close

Leicester

East Midlands

LE4 0UZ

United Kingdom

Job description

Job responsibilities

What You Will Do

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases.
• Request investigations such as imaging and blood tests, and make appropriate referrals.
• Create tailored selfmanagement plans that support behavioural change and longterm recovery.
• Use your full scope of practice, including prescribing and injection therapy (where qualified).
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs).

Collaboration & Development

• Work as part of a GPbased MDT and build strong, positive relationships with practice staff.
• Educate colleagues on MSK triage pathways and provide informal clinical guidance.
• Support clinical audits and contribute to service improvement initiatives.
• Help shape and refine local MSK care pathways.

Leadership & Learning

• Participate in supervision and peerreflection sessions.
• Continue progressing against the HEE Roadmap to Practice.
• Contribute to clinical governance and mentoring where appropriate.

What Were Looking For

Essential

• HCPC and CSP registered Physiotherapist.
• Minimum 5 years postgraduate clinical experience.
• Minimum 3 years MSK clinical experience.
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework.
• Active CPD portfolio aligned to the four pillars of advanced practice.

Desirable

• MSc Level 7 modules.
• Prior FCP or MSK triage experience (NHS or private sector).
• Experience working in GP practices.
• Experience using EMIS or SystmOne.
• Qualified in injection therapy and/or Independent Prescribing.

Key Skills

• Confident, friendly, and collaborative, with the ability to integrate smoothly into GP practice teams.
• Able to build strong working relationships with GPs, reception teams, nurses, and MDT colleagues.
• Excellent communication and clinical reasoning skills.
• Calm, resilient, and proactive in a fastpaced and evolving healthcare environment.
• Comfortable using digital tools and modern clinical systems.
• Committed to high standards of ethical, professional, and patientcentred care.

What We Offer

• 12.5+ days protected CPD time annually.
• Fully funded training in Injection Therapy and Independent Prescribing.
• 25 days annual leave + Bank Holidays (rising to 33 with service).
• Enhanced sick pay scheme.
• Corporate private healthcare cash plan via Medicash.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle2Work and TechScheme salary sacrifice options.
• Flexible workplace pension.
• Referafriend bonus scheme.
• A friendly, inclusive, and supportive team culture.

Equality, Diversity and Inclusion

Primary Care Physio welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance due to a disability or longterm health condition, please contact [email protected].

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC WellLed domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - HCPC and CSP registered Physiotherapist
• - A degree in Physiotherapy

Desirable

• - Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• - Qualified independent prescriber
• - Qualified injection therapist

Experience

Essential

• - Minimum 5 years post-graduate clinical experience
• - Minimum 3 years MSK clinical experience
• - Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• - Active CPD portfolio aligned to the 4 pillars of advanced practice
• - Where possible, reasonable adjustments will be considered to enable applicants to meet the requirements of the role.

Desirable

• - Prior FCP or MSK triage experience (private or NHS)
• - Experience working in GP practices
• - Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Springfield Medical Centre

Bennetts Road South

COVENTRY

CV6 2FL

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)