Job description

Job responsibilities

Salaried General Practitioner

About the role

We are looking to recruit two enthusiastic and patient focused Salaried GPs to join our established inner city GP training practice

Up to eight sessions per week are available in total across the two posts and we are happy to discuss how these sessions are divided between the successful candidates

We recognise that sustainable general practice depends on clinicians having a manageable workload good administrative and multidisciplinary support and easy access to experienced colleagues

Our aim is to provide an environment where GPs can concentrate on delivering excellent patient care while continuing to develop professionally

Clinical responsibilities

The post holder will provide high quality general medical services to our registered population of approximately fourteen thousand patients

The role includes assessing diagnosing and managing patients presenting with acute and chronic health problems

Clinical sessions consist of fifteen appointments with a mixture of face to face and telephone consultations

Standard consultations are ten minutes with twenty minute appointments provided where an interpreter is required

The post holder will prescribe safely and appropriately in accordance with local and national guidance

The role includes reviewing investigation results arranging appropriate follow up and referring patients to secondary care and community services where clinically appropriate

The post holder will provide preventative care health promotion and management of long term conditions

Accurate and contemporaneous clinical records must be maintained

We encourage continuity of care and provide opportunities for our GPs to manage and follow up their own patients where appropriate allowing meaningful ongoing clinical relationships to develop

The post holder will work collaboratively with the wider clinical and multidisciplinary team and participate in clinical meetings significant event reviews quality improvement and other practice activities where appropriate

Home visits

Routine home visiting is provided through a commissioned home visiting service

As a result home visits for our Salaried GPs are very rare

There may occasionally be circumstances where a GP visit is appropriate particularly for patients receiving palliative or end of life care

Medicines and pharmacy support

We have three full time pharmacists working in house as an integral part of the practice team

Our pharmacists provide extensive medicines support including medication reconciliation medication reviews and ongoing support for patients with medicines related needs

They also provide an accessible source of advice and support for clinicians helping to reduce unnecessary medicines related administrative workload for GPs

Salaried GPs have a capped medicine management workload to support safe and sustainable working

Correspondence and administrative support

We recognise that administrative workload can have a significant impact on a GP's working day and have invested in systems to support our clinicians

Salaried GPs have a capped Docman correspondence workload

The practice uses Docman AI to support the management and workflow of clinical correspondence

We also use Lexacom Echo digital dictation to support efficient creation of referral letters and other clinical correspondence

These systems are complemented by an experienced administrative team and our in house pharmacy service

Clinical support and supervision

We are a GP training practice with an established culture of supervision education and shared learning

Senior and experienced GPs are available in person every working day so advice and clinical support are readily accessible

We welcome both experienced and newly qualified GPs and will tailor support according to individual experience and development needs

Our clinicians meet every day after morning clinics for coffee and for those who wish table tennis

This is an important part of our practice culture and provides regular time to debrief discuss difficult or interesting cases ask colleagues for advice and provide informal peer support

Multidisciplinary working

The successful candidates will become part of a large and well established clinical team

Our team includes three full time GP Partners five Salaried GPs and six GP trainees

Our wider clinical team includes three full time in house pharmacists one Advanced Nurse Practitioner one Physician Associate one Practice Nurse one Nursing Associate and one Mental Health Practitioner

Our multidisciplinary model enables patients to be directed to the most appropriate professional and gives GPs ready access to colleagues with different areas of expertise

Education and professional development

As an established training practice education and development are an important part of our culture

The post holder will be encouraged to participate in practice learning opportunities and continuing professional development

Pro rata study leave is provided

There are regular opportunities for informal case discussion peer learning and learning alongside our GP trainees and wider clinical team

Teamwork and practice culture

We want our practice to be somewhere clinicians enjoy working and where people feel their contribution is recognised and valued

The post holder will work collaboratively and respectfully with clinical and non clinical colleagues and contribute positively to the supportive culture of the practice

The post holder will communicate effectively with patients carers and colleagues and seek advice appropriately when required

We expect all members of our team to treat patients and colleagues with dignity kindness and respect

Clinical governance and patient safety

The post holder will work in accordance with GMC Good Medical Practice and relevant professional standards

The post holder must maintain appropriate GMC registration and inclusion on the NHS England Performers List

The post holder will maintain appropriate continuing professional development and participate in annual appraisal and revalidation requirements

The post holder will work within practice safeguarding prescribing infection prevention information governance and patient safety policies

The post holder will participate appropriately in significant event analysis complaints learning events and quality improvement

Patient confidentiality must be maintained at all times

The post holder will recognise and report patient safety concerns and incidents appropriately and maintain awareness of local and national clinical guidance relevant to general practice

Our patient population

We care for approximately fourteen thousand patients from a broad range of cultural and socioeconomic backgrounds

Working in our practice provides the opportunity to experience the full breadth of modern general practice and make a meaningful contribution to the health of a diverse inner city community

We frequently care for patients for whom English is not their first language

We recognise that good communication takes time and therefore provide twenty minute appointments where an interpreter is required

What we offer

We aim to provide a working environment in which GPs can deliver excellent care without feeling isolated or unsupported

We offer flexible allocation of up to eight sessions across the two available posts

Salary is ten thousand five hundred pounds per session per annum pro rata

Each clinical session has fifteen appointments

Twenty minute appointments are provided where an interpreter is required

Clinical work includes a mixture of telephone and face to face consultations

GPs have opportunities to maintain continuity and manage their own patients

Senior experienced GPs are available in person every day

Three full time pharmacists work in house

Salaried GPs have capped medicine management and capped Docman correspondence workloads

The practice uses Docman AI and Lexacom Echo to support clinicians with correspondence

Our commissioned home visiting service means GP home visits are very rare

We provide pro rata study leave and dedicated learning and professional development opportunities

There is a daily opportunity for informal debriefing peer support and time together after morning clinics

Above all we are looking for GPs who place patient care at the heart of their work and want to become part of a team where colleagues know value and support one another

We want our successful candidates to have the clinical autonomy to practise excellent general medicine while knowing that experienced help is always close at hand

Person Specification

Knowledge Skills and Personal Qualities

Essential

• Commitment to providing high quality patient centred care
• Excellent communication and interpersonal skills
• Ability to manage clinical workload safely and effectively
• Ability to work independently while recognising when to seek senior clinical advice
• Commitment to continuity of care and following up own patients where appropriate
• Ability to work collaboratively and respectfully within a multidisciplinary team
• Professional compassionate and reliable approach to patients and colleagues
• Commitment to continuing professional development reflection and learning
• Good understanding of safeguarding responsibilities within general practice

Desirable

• Experience of using EMIS
• Experience of using Docman or Docman AI
• Experience of using Lexacom Echo or similar digital dictation software
• Interest in teaching mentoring or supporting GP trainees and other clinicians
• Interest in developing a longer term role within the practice

Experience

Essential

• Experience of working in UK general practice or primary care through GP training or subsequent employment
• Experience of independently assessing diagnosing and managing a broad range of acute and long term conditions
• Experience of delivering both face to face and telephone consultations
• Experience of safe prescribing and appropriate clinical decision making
• Experience of working effectively within a multidisciplinary clinical team
• Experience of managing patients with complex health and social needs

Desirable

• Experience of working with a diverse inner city patient population
• Experience of working within a GP training practice
• Experience of consulting with patients requiring interpreters
• Experience of teaching quality improvement clinical audit or service development

Qualifications

Essential

• Full registration with the General Medical Council
• Certificate of Completion of Training in General Practice or equivalent recognised qualification
• Inclusion on the NHS England Medical Performers List or eligible for inclusion by commencement of employment
• Evidence of ongoing continuing professional development appropriate to general practice

Desirable

• Additional postgraduate qualification or recognised clinical interest relevant to general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Collegiate Medical Centre

Address

407 Cheetham Hill Road

Cheetham Hill

Manchester

Lancashire

M8 0DA

United Kingdom

Employer's website

http://collegiatemanchester.com/drupal/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Clinical:

· Undertaking patient facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.

· Carrying out medicines optimisation tasks including effective medicine administration (e.g. checking inhaler technique), supporting medication reviews and medicines reconciliation. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

· Supporting medication reviews and medicines reconciliation for new care home patients and synchronising medicines for patient transfers between care settings, linking with local community pharmacists, and referring to the pharmacist for structured medication reviews.

· Providing specialist expertise, where competent, to address both the public health and social care needs of patients, including lifestyle advice, service information, and help in tackling local health inequalities.

· Taking a central role in the clinical aspects of shared care protocols and liaising with specialist pharmacists for more complex patients.

· Supporting initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing.

Audits:

· Provide assistance and support with audits undertaken by the Practice Managers, Partners, Salaried GPs, GP Registrars, Medical Students and the wider Practice Team.

Technical and Administrative:

· Working with the PCN multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes and reducing wastage.

· Providing training and support on the legal, safe and secure handling of medicines, including the implementation of the Electronic Prescription Service (EPS).

· Developing relationships with other pharmacy technicians, pharmacists and members of the multi-disciplinary team to support integration of the pharmacy team across health and social care including primary care, community pharmacy, secondary care and mental health.

· Supervising and line managing practice prescribing team in sorting and streaming general prescription requests, so as to allow GPs and clinical pharmacists to review the more clinically complex requests.

· Support implementation of national prescribing policies and guidance within GP Practice, care homes and other primary care settings.

· Supporting Quality Improvement measures and participation in Prescribing Quality Scheme, supporting Quality and Outcomes Framework and enhanced services.

Additional tasks

· Other duties as per Partners instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Person Specification

Experience

Essential

• Previous experience of working in an administrative role
• Experience of working in a busy environment and working to tight deadlines
• Advance knowledge of Microsoft Office applications, including Excel and PowerPoint

Desirable

• Experience of working in a GP Practice or other health care setting
• Working knowledge of Emis, experience in running searches and report; creating and updating templates

Skills and Abilities

Essential

• Accurate, thorough attention to detail with the ability to work quickly with numbers
• Excellent communication, organisation, and problem solving skills, with the ability to work to tight deadlines
• Ability to communicate effectively with people at all levels by telephone, email and face to face
• Proven IT skills including the use of Microsoft office and other software packages
• Able to maintain confidentiality
• Ability to use own initiative, discretion and sensitivity

Desirable

• A team player who is able to promote good practices and motivate others

Qualifications

Essential

• Good general education including minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification
• BTEC National Diploma in Pharmaceutical science or NVQ/SVQ Level 3 in Pharmacy Services or National Certificate in Pharmaceutical Science
• Valid registration with General Pharmaceutical Council (GPhC).

Desirable

• Primary Care pharmacy educational pathway (PCPEP)
• Medicines Optimisation in Care Homes (MOCH)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whitstable Medical Practice

Address

Boorman Way

Whitstable

Kent

CT5 3SE

United Kingdom

Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

• A relevant nursing degree.
• Current NMC registration with an active PIN.

Experience

Essential

• Previous experience of working within primary care
• Maintain NMC registration and adhere to the code of conduct
• Participate in ongoing training and professional development
• Work collaboratively with GPs, healthcare assistants, and other staff
• Stay up to date with clinical guidelines and best practice
• Knowledge of SystmOne desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Careers

Address

Grove Rd,

Felixstowe

Essex

IP11 9GA

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

DUTIES/RESPONSIBILITIES

General Overview

• Support the project managers across allocated programmes and services ensuring processes, programmes and service information packs, guidance and associated documentation are accurate, current and relevant.
• Be the first point of contact for allocated programmes and services, responding to enquiries via phone and email, and appropriately signposting or escalating queries where required.
• Take responsibility for maintaining accurate and up-to-date records and supporting the completion of reports for ICBs, ICSs, national governing bodies and other external stakeholders, working alongside project managers and programme/service clinical leads as required
• Maintain programme trackers, action logs and any relevant spreadsheets to ensure deadlines and actions are monitored and escalated where required.
• Maintain accurate and appropriate records for each programme and service, including information relating to General Practices, PCNs, individuals and other relevant stakeholders
• Work closely with project managers to coordinate relevant administrative tasks, actions and associated activities to ensure all programmes and services are coordinated effectively and run smoothly.
• Liaise with external stakeholders including national governing bodies, ICBs, training providers, facilitators and other relevant organisations.
• Engage with General Practices and provide accurate and timely information to support workforce, education & training needs.
• Work collaboratively with other team members to provide effective cross-cover for the administration of programmes and services, as required.
• Coordinate training sessions, workshop and events, including bookings, venues, facilitators, attendance and associated administration.
• Attend and support external meetings, Connect Days, workshops, events and other activities as required.
• Support the coordination of meetings, including arranging meetings, preparing documentation, taking minutes and maintaining action logs, where required.
• Contribute to the development and review of SOPs, templates, guidance, website updates and administrative processes, identifying opportunities to improve efficiency and consistency.

Confidentiality

Employees entrust us with, or allow us to gather, sensitive information in relation to their employment and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, TPC staff and other healthcare workers. They may also have access to information relating to TPC as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of collaborating organisations may only be divulged to authorised persons in accordance with TPCs policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in TPCs health & safety policy, health & safety manual, and infection control policy and published procedures. This will include (but will not be limited to):

• Ensure they adhere to their individual responsibilities for infection control and health and safety.
• Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines.
• Using personal security systems within the workplace according to TPC guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards, and initiation of remedial/corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the organisation.
• Undertaking periodic infection control training (minimum annually).
• Routine management of own team/team areas, and maintenance of workspace standards.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with TPC procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by TPC as part of this employment, such training, and responsibilities to include:

• To be responsible for the self-development of skills and competencies through participation in training and development activities and maintain up to date technical and professional knowledge relevant to the post.
• To undertake any identified training and development related to the post and undertake statutory and mandatory training as deemed appropriate by TPC.

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within TPC, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will:

• Apply TPCs policies, standards, and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Development

The post-holder will engage and participate in any opportunities arising within the development and expansion of the organisation.

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in line with the needs of the organisation. The post holder may be required to fulfil other duties, as agreed with their line managers, to meet the needs of the organisation. This will involve travel to other sites within the organisation.

Person Specification

Skills

Essential

• Ability to prioritise workload effectively.
• Ability to use Microsoft Office (Word, PowerPoint, Excel).
• Ability to work with minimal supervision.
• Able to set up/manage effective document management systems.
• Excellent organisational and administrative skills.

Desirable

• RSA Level 1.
• Experience working in a health or social care setting.
• Problem solving skills

Experience

Essential

• Ability to analyse information, formulating this into reports.
• Problem solving and respond to sudden unexpected demands.
• Organise workload with minimal supervision working to tight and changing timescales.
• Ability to plan, manage, monitor, and deliver activities to a time and agreed specification.

Desirable

• Ability to influence and negotiate.
• Knowledge of primary health care.
• Previous Administrator with experience of working in a busy office environment.

Communication Skills

Essential

• Excellent communication, and interpersonal skills.
• Experience of, and ability to, present and produce clear, accurate and concise minutes, action points and reports.
• Ability to communicate effectively with a wide range of stakeholders.
• Excellent written and verbal communications.

Desirable

• Presentation skills.

Other

Essential

• Adaptable, flexible, and innovative approach to work.
• Acts in ways that support equality, diversity, and inclusion, including treating people with dignity and respect.
• Appreciate the need for confidentiality and discretion.
• Committed to accuracy and efficiency.

Personal Qualities/ Behavioural Attributes

Essential

• Deliver the highest standards and quality outcomes possible.
• Build positive working relationships, respecting and valuing others, being helpful and inclusive.

Desirable

• Joint working with others, e.g., practices, colleagues in the delivery of high-quality healthcare and training.

Qualifications

Essential

• GCSE grade A to C (or equivalent) in English and Maths.

Desirable

• A-level qualifications or equivalent.

Knowledge

Essential

• Knowledge of administrative procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trust Primary Care Ltd

Address

Trust Primary Care Ltd

The Ridge Medical Centre

Bradford

West Yorkshire

BD7 3JX

United Kingdom

Employer's website

http://www.trustprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

Project management of a number of projects, including:

- Development and management of project plans

- Document management e.g. meeting papers, scheme guides, toolkits etc

- Planning and ongoing monitoring of budgets within the funding envelope

- Setting up Performance Management systems for KPIs etc

- Tracking and reporting

- Managing inter-dependencies between projects

• Development of new projects and schemes, working with both TH colleagues and external stakeholders
• Co-ordination of the development of business cases for funding organisations and NHSE Contract Meetings as required
• Implementation and delivery of project plans in line with agreed timeframes, budgets, and governance
• Ensuring compliance and meeting KPIs in line with our governance structure
• Co-ordination and communications
• Co-ordination of project plan with TH colleagues and external stakeholders
• Effective communications/updates to all appropriate parties
• Practice and PCN engagement
• Building relationships with practices & PCNs, fundholding organisations, HEIs and all stakeholders in the wider work of the TH
• Commissioning and managing suppliers as required eg. drafting briefs, obtaining quotes
• Procurement
• Attendance at TPC meetings as relevant for governance purposes

Personal & Professional Development

The post-holder will participate in any training programme implemented by the organisation the as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Engaging and participating in any opportunities arising within the development and expansion of the organisation.

Other

• This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in line with the needs of the organisation.
• The post holder may be required to fulfil other duties, as agreed with the Chief Operating Officer, to meet the needs of the organisation. This may involve travel to other sites within the organisation.
• Flexibility of working hours as required to effectively monitor the running of services.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality

The post-holder will strive to maintain quality within TPC, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with stakeholders.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply TPCs policies, standards, and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

• Participate in audit where appropriate.

Confidentiality

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with TPCs policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in TPCs health & safety policy, health & safety manual, infection control policy and published procedures. This will include (but will not be limited to):

• Adherence to their individual responsibilities for infection control and health and safety.
• Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines.
• Using personal security systems within the workplace according to TPC guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards, and initiation of remedial/corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the organisation.
• Undertaking periodic infection control training (minimum annually).
• Routine management of own team/team areas, and maintenance of workspace standards.
• Demonstrating due regard for safeguarding and promoting the welfare of children.

Person Specification

Experience

Essential

• Experience of project/service design and implementation
• Experience of data collection, interpretating data, and reporting findings
• Basic financial skills that include an understanding of budget setting and tracking
• Experience of successfully managing and delivering projects in a multi-discipline environment, effectively managing competing demands at all levels

Desirable

• Experience in workforce development or service transformation
• Experience of working within Health and Social Care
• Engagement of practices, PCNs, colleagues and funding organisations such as the ICB, NHSE and HEIs
• Experience of working within a Primary Care Workforce & Training Hub

Personal effectiveness

Essential

• Robust and resilient personality that can respond and function under high pressure
• Drive to achieve outputs results driven
• Problem solver, and self-starter
• A hands-on approach and can do attitude; we are a growing team, but need to understand that we may sometimes carry out tasks outside of our roles to the benefit of the wider team and TPC as needed
• Able to work with uncertainty and change when deployed across multiple departments/services for ad hoc projects

Knowledge and understanding

Essential

• Knowledge of NHS structures and primary care delivery models
• Experience of working with General Practice
• Experience of working with PCNs
• Working knowledge of the PCN DES, financial flows, ARRS etc
• Working knowledge of all roles in general practice

Skills and abilities

Essential

• Excellent communication skills both verbal and written (including strong presentation skills), with the ability to interpret technical language and clarify information
• Ability to deal with changing priorities
• Ability to deal with demanding pressures
• Excellent influencing, communication and relationship building skills
• Ability to implement and monitor projects, implementing KPIs where needed and feedback to management in a timely manner
• Good analytical skills
• Excellent planning and organisational skills
• Ability to build and maintain strong working relationships with internal and external stakeholders, and to work effectively with senior staff to deliver results
• Proficient in project governance and reporting tools (e.g., MS Office)

Qualifications

Essential

• Project management qualification (E.g. Prince 2 Agile, APM) or equivalent relevant experience of managing projects
• Good understanding of a range of project and business improvement initiatives and tools

Desirable

• Educated to a degree level or equivalent relevant experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trust Primary Care Ltd

Address

Trust Primary Care Ltd

The Ridge Medical Centre

Cousen Road

Bradford

West Yorkshire

BD7 3JX

United Kingdom

Employer's website

http://www.trustprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Operational Management & Security

• Oversee day-to-day network performance, including security, user administration, configuration, patching, and performance tuning.

• Plan and execute periodic technology refreshes, while managing warranties, support contracts, operating systems, and software licensing compliance.

• Maintain robust business continuity, disaster recovery, and resilience plans for all networking services.

• Create and maintain accurate, up-to-date technical documentation across all system management processes

Please refer to the attached job description for the full details on the responsibilities and person specification

We are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

Person Specification

Experience

Essential

• Ability to interpret and advice on national NHS guidance and policy on ICT systems, services and standards, and to adopt/adapt local policy accordingly

Networking experience

Essential

• Three years proven experience in a specialist technician role in networking technologies.
• Experience of designing appropriate resilience and business continuity of networking technologies

Desirable

• ITIL
• Holding a range of professional training certifications for networking technologies

Training, Qualifications and Registration

Essential

• Educated to post-graduate level or equivalent experience of working at a senior level in specialist area.
• Evidence of significant personal development through formal courses and/or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Eureka Park

Eureka place Medical Centre

Ashford

TN25 4BY

United Kingdom

Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities include assessing and managing patients with undifferentiated conditions, identifying disease risks, developing care plans, providing health education and counselling, making autonomous clinical decisions, referring patients appropriately, and keeping accurate clinical records. The role also involves prescribing in line with practice and ICB guidelines, supporting audits, and undertaking other routine GP responsibilities. Additional duties may include assisting with private medical reports/examinations and participating in ward rounds for residential or nursing home patients when required.

Person Specification

Qualifications

Essential

• MBBS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shaftesbury Medical Centre

Address

FIRST CHOICE MEDICAL CENTRE

275A Kings Rd

Harrow

Middlesex

HA2 9LG

United Kingdom

Employer's website

https://www.shaftesburymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The Paramedic Practitioner (PP) will act autonomously within their professional scope of practice providing care for patients face to face, telephone consultations and home visits.

The post-holder will operate within their own sphere of competence and agreed acceptable limits of practice to provide expert professional clinical advice to patients, carers and colleagues, ensuring clinical safety and excellence.

The Paramedic Practitioner will need to prioritise and triage the needs of patients accordingly, making any necessary referrals for investigations in the appropriate manner.

The post-holder will use skills, knowledge and competencies as a qualified Paramedic Practitioner in order to be responsible and accountable for managing patient caseloads for treatments, referral, admission and discharging patients as appropriate.

Job responsibilities:

• The post holder will provide clinical care within a team consisting of clinical lead, general practitioners, practice nurses and Healthcare assistants.
• Patient contact will be via patient facing clinics, triage, on-call duties and home visits
• Duties include, but not limited to: Care home visiting service, home visits and "minor illness" management
• Work as part of a multi-disciplinary team to deliver safe and high quality care.
• Carries out clinical practice at an advanced level using expert clinical skills, critical judgements & knowledge to deliver appropriate and safe care.
• Delivery of care in line with NSF, NICE guidelines and evidence-based care
• Triage and treat patients, performing specialist assessment of their needs and make referrals as necessary to other members of the primary and secondary health care teams as appropriate.
• Co-ordinate the planning and delivery of care ensuring patients and carers/relatives are involved.
• Prescribing and reviewing medication that is appropriate to patient needs and in accordance with latest evidence-based practice, national and practice protocols and within the scope of qualified practice.
• Diagnose and manage acute and chronic conditions, including drug and non-drug based treatment methods into a management plan.
• Request diagnostic investigations and interpret within agreed protocols e.g. x-ray, blood tests, scans, etc.
• Assess, diagnose and treat patients in practice premises or their own home who require medical attention and/or refer to appropriate agency.
• Refers patients to other members of the multi-disciplinary practice teams, secondary care organisations and other organisations as necessary.
• Works as an autonomous practitioner, in accordance with the Health Professions Council. Ensure that personal and professional clinical standards are maintained.
• Enhance own performance through Continuous Professional Development, imparting own knowledge and behaviours to meet the needs of the service.
• To achieve and demonstrate agreed standards of personal and professional development in order to meet the needs of the service.
• To participate in the audit process, evaluation and implementing plans and practice change in order to meet patient need.
• Contribute positively to the effectiveness and efficiency of the team and work colleagues.

Person Specification

Experience

Essential

• Experience of working in primary care or similar setting
• Experience in triage
• Experience of dealing with patients with undifferentiated and undiagnosed conditions
• Experience in triaging and managing minor illness and injury
• Evidence of delivering a service which improves quality and outcomes for patients
• Recognises priorities when problem solving, identifies deviations from the normal pattern, is able to refer to seniors or GPs
• Work effectively independently and as a team player.

Desirable

• Electronic clinical recording systems i.e. EMIS, Experience working in a primary or community care setting
• Telephone triage
• Chronic Disease Management

Qualifications

Essential

• Qualified paramedic or specialist paramedic - FDSc or BSc qualified and registered with HPCP or Post registration certificate (Level 3) in first contact care
• Chronic disease management and mental health experience

Desirable

• Accredited training in chronic disease management
• Non-Medical Prescribing qualification to undertake the professional role of independent/supplementary non-medical prescribing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Stone Cross Surgery

Address

Mimram Road

Stone Cross

Pevensey

East Sussex

BN24 5DZ

United Kingdom

Employer's website

https://stonecrosssurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

* To undertake a variety of duties including face to face, telephone and online consultations and queries, visiting patients at home, dealing with queries, paperwork (Docman assigned, BT results) and correspondence by the end of the working day.

* Attending practice meetings/palliative care meetings/health visitor meetings

Person Specification

Qualifications

Essential

• * GMC registered, able to work in the UK
• * Docman and Emis proficient

Desirable

• * Be a team player. We are a small supportive surgery. Our clinical and admin staff work as one cohesive team to support our patient population.
• * Be flexible. To be willing to react supportively and spontaneously to surgery needs to ensure that the day-to-day running of the surgery and patient care are seamless.
• * Be able to cope with the stresses of General Practice. We are committed to high quality patient care in the limited amount of time we have at our disposal.

Experience

Essential

• Experience working in a Primary Care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Grovehill Medical Centre

Address

Kilbride Court

Hemel Hempstead

Hertfordshire

HP2 6AD

United Kingdom

Employer's website

https://www.grovehillmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Patient-facing long-term condition clinics

See (where appropriate) patients with single or multiple medical problems requiring medicine optimisation (e.g. hypertension, asthma)

Review the ongoing need for each medicine and monitoring needs, support patients with their medicines taking, and make appropriate recommendations to GPs for medicine improvement

Patient-facing clinical medication review

Undertake clinical medication reviews and produce recommendations for senior clinical pharmacist, nurses and/or GPs on prescribing and monitoring

Patient-facing care home medication reviews

Undertake structured medication reviews and produce recommendations for the senior clinical pharmacist, nurses or GPs

Work with care home staff to improve safety of medicines ordering and administration

Patient-facing domiciliary clinical medication review

Undertake structured medication reviews and produce recommendations for nurses and GPs on prescribing and monitoring

Attend and refer patients to multidisciplinary case conferences

Management of common/minor/self-limiting ailments

Manage a caseload of patients with common/minor/self-limiting ailments, working within your scope of practice and limits of competence

Signpost to community pharmacy and refer to GPs or other healthcare professionals where appropriate

Medicines support (patient-facing and telephone)

Provide patient-facing and telephone clinics for those with questions, queries and concerns about their medicines

Medicine information to practice staff and patients

Answer medicine-related enquiries from GPs, other practice staff, other healthcare teams and patients, suggesting and recommending solutions

Provide follow-up for patients to monitor the effect of any changes

Unplanned hospital admissions

Review use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews

Put in place changes to reduce prescribing of these medicines to high-risk patient groups

Management of medicines at discharge from hospital

Reconcile medicines following discharge from hospitals, intermediate care and into care homes, identifying and rectifying unexplained changes

Set up and manage systems to ensure continuity of medicines supply to high-risk groups of patients

Signposting

Ensure patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate timeframe

Repeat prescribing

Produce and implement a practice repeat prescribing policy

Manage the repeat prescribing reauthorisation process, ensuring appropriate monitoring tests are in place

Risk stratification

Identify cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches

Medicines quality improvement and safety

Undertake clinical audits of prescribing, feedback results and implement changes in conjunction with the practice team

Implement changes to medicines resulting from MHRA alerts, product withdrawals and other local and national guidance

Guidelines, formulary and CQC

Monitor practice prescribing against the local health economy's RAG list and make recommendations to GPs

Assist practices in maintaining a practice formulary and audit compliance against NICE technology assessment guidance

Work with the practice team to ensure compliance with CQC standards where medicines are involved

Education, training and public health

Provide education and training to the primary healthcare team on therapeutics and medicines optimisation

Support public health campaigns and provide specialist knowledge on public health programmes

We'd love to meet you for an informal visit or chat - come and see what makes The Health Triangle PCN different.

Contact:

Vonnie Phillips, Hiring Manager

Email: [email protected]

Person Specification

Qualifications

Essential

• Degree in Pharmacy, MPharm/ BPharm
• GPhC Registered
• IP Qualified or working towards an IP qualification
• Full driving licence

Desirable

• Member of the RPS
• Clinical Diploma
• Minor Ailments qualification
• Clinical systems trained (EMIS)

Experience

Essential

• General practice experience and understanding of medicines optimisation roles

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crown Wood Medical Centre

Address

4a Crown Row

Crown Wood

Bracknell

Berkshire

RG12 0TH

United Kingdom

Employer's website

https://www.crownwoodmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reports to,Lead Receptionists

Hours per week,10-25

Job Summary

The purpose of the role is to

Present a caring, positive and friendly service to patients and other visitors, either in person or via the telephone

Facilitate effective communication between patients, healthcare professionals, secondary care and other associated healthcare organisations

Duties and Responsibilities

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Leads, dependent on current and evolving practice, workload and staffing levels.

• Welcoming and assisting patients and visitors at our front desk
• Arranging online, telephone and in-person requests for appointments, visits and telephone consultations with the appropriate healthcare professional.
• Processing and distributing mail, both electronic and paper.
• Taking messages and passing on information.
• Filing and retrieving paperwork for patient records.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Start and end of day tasks: opening/locking-up of practice premises, maintaining security in accordance with practice protocols, loading and emptying staff dishwasher.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Providing clerical assistance to colleagues as required from time to time.
• Ordering, re-ordering and monitoring of stationery and other supplies.
• Clearing and re-stock consulting rooms as required.
• Keeping the reception area and patient information tidy and up to date.
• Completing all courses and refresher training as required by the role and for compliance with good governance, every year.
• Gaining and maintaining expertise in the use of our clinical IT system (TPP SystmOne).

Confidentiality

• In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy.
• In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Such information is only to be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance.
• Contribute to team and whole practice meetings.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Experience

Essential

• Experience of providing excellent customer service
• Ability to communicate effectively with people with a wide variety of different communication needs and habits
• Ability to learn and efficiently use new IT systems
• Ability to move quickly between different tasks
• Reliable and professional
• Curious and committed to continuously learning
• Consistent understanding and respect for privacy and dignity

Desirable

• Experience of working in a GP practice
• Experience of using the clinical IT system TPP SystmOne
• Understanding of how to support healthcare compliance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tangmere Medical Centre

Address

Malcolm Rd

Tangmere

Chichester

West Sussex

PO20 2HS

United Kingdom

Employer's website

https://www.tangmeremedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception Front Desk & General Duties

• A large proportion of your time will be taken assisting patients via the telephone or face to face in an efficient and caring manner
• To ensure that the telephone service is operating correctly.
• To be the first point of contact for patients, receiving and directing patients and other visitors appropriately.
• To present a calm and friendly image to patients.
• To advise patients of relevant charges to private (non-National Health Service) services, accept payment and issue receipts for same.
• To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively.
• To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel.
• To make appointments and operate the appointments systems as directed by the GP partners
• Using your judgement and communication skills, to ensure that patients in urgent need are flagged to the Lead GP in a logical and non-disruptive manner or directed to more urgent care where appropriate.
• To receive requests for repeat prescriptions and ensure that requests are acted upon in accordance with Practice policies and procedures.
• Enter accurate information on to the computer systems as required.
• To leave Reception with no unresolved problems for the next shift wherever possible, or ensure unresolved problems are properly handed over to incoming staff
• To undertake a variety of tasks at the request of Doctors, for example telephoning the laboratory for test results and recording accurately in the patients notes, contacting the patient to request they come in for blood tests or a consultation.
• To ensure locum staff can access the computer systems, have everything they require for their session and know where to find other things they may need e.g. emergency drugs and resuscitation equipment.

Patient Registrations

• To comply with the Practices Registration procedures
• To explain practice arrangements and formal requirements to new patients and those seeking temporary registration.
• To check and ensure that the patient lives within the practice area before accepting a new registration.
• To process patients change of address (both on computer and paper records) checking that the new address is within the practice area.
• To inform the relevant team about patients who have moved out of area so they can begin deduction proceedings and advise appropriate organisations that a patient is deceased.

Premises and Security

• To open the premises punctually in the morning and to make all necessary preparations to receive patients.
• When last on duty in the evening, to ensure that the building is totally secure and if appropriate that internal lights are switched off and the alarm is activated.
• To ensure that computer prescription paper and prescription pads are securely locked away, and to provide them to GPs when requested.
• To ensure all computer screens are turned off at the end of each working day in the PSA office/hub.

Health & Safety

• To ensure that the Reception and public waiting areas are clean, neat and safe from hazards to the public at all times, tidying toys and magazines as necessary.
• To report any incident happening to a member of staff or the public to the Health & Safety Lead Officer or Practice Manager, and to prepare a written report and ensure the person involved is seen by a doctor if necessary.

Administration

• To ensure the maintenance of accurate records in line with practice policy
• To participate in compiling relevant statistics to meet the requirements of the practice as requested
• To ensure the appropriate disposal of confidential waste
• To extract, check, file and tidy medical records as required.
• To receive incoming post, sort and ensure onward delivery. To prepare outgoing post and record as required.
• To update patient records kept on computer.
• To contribute towards the achievement of the Practices targets as required.
• To use office equipment e.g. fax, photocopier as requested.
• To ensure that all equipment is in safe working order, and that any malfunctions are reported appropriately

Education

• To support students undertaking work placement at the practice, and new staff as required.

Communication & Liaison

• To participate as a member of the Patient Services Team to provide optimum patient care.
• To work in a collaborative and co-operative manner with other members of the Practice Team.
• To participate in team meetings and participate in Practice and external meetings as required.
• To provide patients with clear and concise information appropriate to their needs.
• To participate in investigating complaints made by patients relating to the Patient Services Team.
• To liaise with the Doctors and regarding their appointment schedules.
• To display posters, leaflets and patient information as appropriate, and update notice boards periodically.
• To relay messages to appropriate staff including attached staff e.g. District Nurses, Community Nurses, Midwives.

Professional Development

• To have a thorough knowledge of all Practice Procedures.
• To be responsible for the evaluation of your own work.
• To participate in Performance Reviews and in developing his/her own objectives.
• To continue professional development through a variety of strategies including attending study days, lectures, seminars, courses and clinical placements.
• To undertake further prescribed training as required.

General

• To ensure that the rights, confidentiality and privacy of the patient are observed at all times.
• To be conversant and comply with the Health & Safety Policy and procedures including fire precautions and procedures for evacuation.
• To promote equal opportunities for staff and patients in accordance with Practice Policies.
• To provide cover for colleagues who are absent due to annual leave or sickness as required.
• This job description is not inflexible. The duties of the post holder may be reviewed and amended from time to time.
• To carry out any other duties that are within your area of competence and considered relevant to the post.

Person Specification

Qualifications

Essential

• 4 GCSE (or equivalent) Maths & English

Desirable

• Customer service qualification
• More information is available in the Job Description and Person Specification document attached to this post.

Knowledge and Skills

Essential

• Good vocabulary, accurate spelling, clear handwriting
• Accurate with attention to detail
• Ability to understand and comply with the need for strict confidentiality
• Able to operate in windows applications
• Good interpersonal skills with people face to face and over the telephone

Desirable

• Knowledge of medical terminology
• More information is available in the Job Description and Person Specification document attached to this post.

Experience

Essential

• Experience working in a front-line position

Desirable

• Experience of working in a multi-disciplinary team environment, possibly in a medical setting, public service or customer care setting
• Experience of EMIS Web (our clinical database system)
• Direct experience of working with a PC workstation
• Previous experience working in GP surgery, other medical setting, dental, public service
• More information is available in the Job Description and Person Specification document attached to this post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wellington Medical Centre

Address

Mantle Street

Wellington

Somerset

TA21 8BD

United Kingdom

Employer's website

https://tauntondeanewestpcn.gpweb.org.uk/wellington-medical-centre (Opens in a new tab)

Job description

Job responsibilities

Here at Level Health, we are completely focused on our patients. Our ethos is that each patient has a right to have the best possible quality of life. Through our services, we hope to empower our patients and help them develop a sense of independence in managing their own well-being. Complete integration within GP practices helps us to provide them with expert advice and assistance, increasing efficiency in primary care and reducing time pressures on GPs. Our work with Commissioners helps us to deliver streamlined, state-of-the-art services and our talented team helps us to implement a multi-specialty healthcare organisation built on innovation, learning and a holistic belief system. Mo Valli, Managing Director.

Level Health is the largest supplier of Physiotherapy services to NHS GP practices in the Canterbury and Coastal area.

We are looking to recruit an outstanding newly-qualified Physiotherapist to join the Level Health Training Academy. You will work alongside a large and established team of Senior and Junior Physiotherapists in our vibrant, innovative and dynamic organisation. We have the capacity to create a flexible package to accommodate different working needs.

Level Health operates a mandatory 2 year Academy Programme for all newly qualified Junior staff, with a syllabus that includes Clinical Excellence, Clinical Psychology, Communication, Functional Rehabilitation and Holistic Care. To ensure that learning and professional development is consistent, we run weekly clinical supervision/mentoring sessions and monthly in-service training meetings with the whole team, providing a well-rounded, robust, supportive and patient-centred teaching programme. In addition, we provide an annual training budget for the further specialist development of our staff.

The role is a static MSK Physiotherapy position which will provide an invaluable insight into a broad range of both peripheral and spinal problems.

This exciting role is located within GP surgeries in East Kent. The vacancy is focused around Primary care at a range of spacious, modern and well-resourced locations. We work as part of a multi-disciplinary team that includes Doctors, Nurse Practitioners, Psychologists, Paramedics, Allied Health workers and a large network of Administrators.

Level Health uses state-of-the-art technology to deliver its services, including the EMIS medical record system, online CPD sessions and the delivery of virtual exercise programmes. We are enthusiastic about CPD and cover a wide range of topics to provide a multi-specialty and holistic approach to learning.

We have a passion for mentorship and we pay close attention to the mentor/mentee relationship. Our clinicians are trained to teach GP trainees on nationally accredited GP training programmes and we take an active role in training undergraduate physiotherapists. Our unrelenting drive for innovation means that we form part of the Regional Spinal Network, Health Innovation Network and a variety of University Research Programmes.

We work closely with Canterbury Christ Church University and the University of Brighton to support Physiotherapy students and their development, providing 6-week clinical placements throughout the year. Over the past year, we have worked with injured veteran athletes at the prestigious golf event, The Simpson Cup, and have been active with a large-scale charity expedition to Mount Everest.

Duties include, but are not limited to:

• A focus on holistic interventions, in line with Level Health practices and ethos

• Communicating effectively and participating in organisational activities that support innovation, creativity and that develop positive working relationships

• Independently managing an MSK caseload of clients, delivering comprehensive clinical assessments and evidence-based treatments

• Providing accurate notes and reports, being accountable and professional within your scope of practice

• Striving to improve clinical and cultural standards that ensure all care is administered in line with Level Health Standards and CSP/HCPC frameworks

• Adhering to all policies and procedures that create a safe and respectful environment for both staff and patients to deliver or receive care.

We provide an environment of strong cultural values and a supportive and friendly workplace that encourages our staff to accelerate in their careers, creating the opportunity to achieve personal and professional growth.

Requirements:

• CSP and HCPC registration (applied for or obtained)

• Degree in Physiotherapy

• Flexible working hours

• Commitment to delivering quality care and evidence-based practice

• True passion and commitment to holistic health care

• Strong communication, IT, organisational and time management skills

• Involvement in CPD, staff social calendar and team building tasks

The role offers a comprehensive benefits package, including, but not limited to:

• Competitive salary

• Annual training budget

• Continued Professional Development opportunities and comprehensive training

• Flexible working hours

• Company pension scheme

• Employee referral cash incentive (subject to Tax and NI)

All applicants are subject to an enhanced DBS check.

We welcome applications from job seekers who require Tier 2 sponsorship to work in the UK (for eligible posts only) and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post.

www.levelhealth.co.uk

Person Specification

Qualifications

Essential

• Degree in Physiotherapy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Level Health (UK) Ltd

Address

137 Millais Road

London

E11 4EZ

United Kingdom

Employer's website

https://www.levelhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Your responsibilities will include:

• Providing a warm, friendly and efficient reception service to patients and everyone visiting the practice.
• Responding to general enquiries and helping patients understand practice services, procedures and processes.
• Supporting patients with appointment, home visit and telephone consultation requests, in line with practice protocols and guidance.
• Answering and making telephone calls, directing enquiries to the appropriate person and taking clear and accurate messages when required.
• Using good judgement, empathy and communication skills to support patients who may require urgent assistance, helping them access the appropriate member of the practice team.
• Welcoming patients attending appointments and helping them navigate their visit to the practice.
• Processing repeat prescription requests in accordance with practice guidelines and ensuring completed prescriptions are provided to the correct patient.
• Welcoming new patients to the practice, explaining our arrangements and helping them complete the necessary registration processes.
• Processing and distributing incoming and outgoing correspondence.
• Arranging patient transport where required.
• Scanning and accurately processing information into patient records.
• Maintaining filing systems and patient records in an organised and confidential manner.
• Advising patients of any relevant charges for private services, receiving payments and issuing receipts.
• Helping to keep the reception area, noticeboards and patient information displays welcoming, tidy and up to date.
• Supporting colleagues by being confident and flexible in covering the different reception duties when needed.
• Developing a good working knowledge of the practice telephone and communication systems, including arrangements during and outside normal practice hours.

Administration

Alongside reception duties, you will support the wider team with a range of administrative tasks that help keep the practice running effectively. These may include:

• Contacting patients by telephone, letter or other agreed methods regarding appointments, recalls, reminders and other practice communications.
• Photocopying, scanning and preparing documents as required.
• Supporting the processing and accurate recording of information.
• Providing general administrative and clerical support to colleagues across the practice.

Working as Part of Our Team

Teamwork is at the heart of how we work. We want everyone who joins us to feel supported and valued and to play an active part in creating a positive environment for both colleagues and patients.

As part of the team, you will:

• Develop a good understanding of practice procedures and work in accordance with agreed protocols and guidance.
• Work collaboratively with clinical, reception and administrative colleagues, helping and supporting one another during busy periods.
• Handle patient information carefully, accurately and confidentially.
• Support the security of the practice, including having a good understanding of doors, windows, alarms and other security arrangements.
• Assist with opening and closing the practice when required, following agreed safety and security procedures.
• Complete accurate computer data entry and process information in accordance with practice procedures.
• Provide clerical and administrative assistance to colleagues as required.

Our patients trust us with sensitive and personal information, and protecting that trust is an important responsibility for everyone in the practice team.

As part of your role, you will:

• Respect the privacy and confidentiality of patients, carers, colleagues and others at all times.
• Treat all information you come across through your work, whether relating to patients, staff, other healthcare professionals or the practice itself, as confidential.
• Only share confidential information with authorised individuals and where appropriate to do so, in accordance with practice policies, procedures and relevant data protection requirements.
• Handle all personal and sensitive information with care, discretion and professionalism, helping our patients feel confident that their information is safe with us.

We all have a part to play in creating a safe, secure and welcoming environment for our patients, visitors and colleagues. You will support this by:

• Following practice health, safety and security procedures.
• Using personal security systems appropriately and in line with practice guidance.
• Being aware of potential risks within your day-to-day work and taking sensible steps to manage them.
• Making good use of training and keeping your knowledge and skills up to date.
• Following appropriate infection prevention and control procedures.
• Helping to keep work areas clean, tidy, safe and free from avoidable hazards.
• Promptly raising any health, safety or security concerns with the appropriate member of the team.

We are committed to creating a practice where everyone feels welcome, respected and valued, including our patients, carers, visitors and colleagues.

As part of our team, you will:

• Treat everyone fairly, with kindness, dignity and respect.
• Recognise and respect individual needs, beliefs, backgrounds, circumstances and choices.
• Provide a welcoming and non-judgemental service, recognising that every person's situation and experience is different.
• Respect people's privacy, dignity and individual rights.
• Help us maintain an inclusive and supportive environment where everyone is treated as an individual.

We want our team members to feel confident, supported and able to develop within their role. You will be encouraged to continue learning and building your knowledge and skills as part of your employment with us.

This will include:

• Taking part in relevant training and learning opportunities provided by the practice.
• Participating positively in regular reviews and conversations about your performance, development and wellbeing.
• Taking an active role in your own learning and maintaining an appropriate record of training and professional development.
• Sharing knowledge, skills and experience with colleagues and supporting others who are learning.
• Being open to feedback and using it as an opportunity to learn, develop and grow within the team.

We are always looking for ways to provide the best possible service for our patients and a positive working environment for our team. Everyone's ideas and contributions are valued.

You will:

• Raise any concerns relating to quality, safety or risk with the appropriate member of the team.
• Take responsibility for your work and ask for support or guidance whenever needed.
• Reflect positively on your own work and contribute to discussions about how we can improve the way we work together.
• Share ideas and suggestions, recognising that improvements can come from anyone within the team.
• Work collaboratively with colleagues and other health and care organisations to support the needs of our patients.
• Organise your time and workload effectively, while recognising that we work as a team and support one another when things get busy.

Good communication is at the heart of great patient care and great teamwork. We want our patients to feel listened to and our colleagues to feel informed, supported and valued.

You will:

• Communicate with colleagues in an open, respectful and supportive way.
• Communicate with patients and carers with kindness, patience and understanding.
• Listen carefully and respond appropriately to people's individual needs and circumstances.
• Recognise when someone may need information communicated differently and make reasonable efforts to support them.
• Help maintain a positive team environment by sharing information, asking questions and supporting colleagues.

Everyone in our team has an important part to play in helping the practice provide safe, effective and compassionate care.

As part of your role, you will:

• Work in accordance with practice policies, procedures, standards and guidance.
• Take an active interest in how our services operate and how your role contributes to the wider practice.
• Work with colleagues to understand and positively implement changes to policies, procedures and ways of working.
• Participate in audits, reviews and improvement activities where appropriate.
• Embrace positive change and new ways of working that help us improve services for our patients and support our team.
• Contribute your ideas and experience, helping us to continue developing as a practice.

Most importantly, we are looking for someone who shares our commitment to providing a friendly, caring and professional service. You will be joining a great team where colleagues support one another, everyone's contribution is valued, and we work together to make a positive difference for our patients every day.

Person Specification

Experience

Essential

• Administrative/Reception experience
• Understanding the importance of dealing with confidential/sensitive issues appropriately
• Be able to create a good rapport with patients

Desirable

• Experience of working in primary care
• Experience of working within General Practice

Qualifications

Essential

• Good standard of general education
• Experience of working with the general public
• Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Desirable

• GCSE Mathematics C or above
• GCSE English C or above
• Experience of reception work
• Experience of working within General Practice
• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rivergreen Medical Centre

Address

106 Southchurch Drive

Clifton

Nottingham

Nottinghamshire

NG11 8AD

United Kingdom

Employer's website

https://www.rivergreenmed.co.uk/ (Opens in a new tab)