Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

- Undertake a variety of administrative duties to assist in the smooth running of the Practice which may include the provision of secretarial and clerical support to clinical staff and other members of the Practice team

- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager or Deputy Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- Opening up / locking-up of Practice premises and maintaining security in accordance with Practice protocols when on rota

- Maintaining and monitoring the Practice electronic appointments system request system (askmyGP)

- Care navigating patients to the appropriate clinician or external agency

- Processing face-to-face and telephone requests for appointments, home visits and telephone advice calls and ensuring callers are directed to the appropriate healthcare professional

- Processing and distributing incoming (and outgoing) mail

- Taking messages and passing on information

- Filing and retrieving paperwork

- Processing repeat prescriptions in accordance with Practice guidelines

- Computer data entry / data allocation and collation; processing and recording information in accordance with Practice procedures

- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

- Re-stock consulting rooms with forms as required

- Providing clerical assistance to Practice and Trust staff as required from time to time, including word / data processing, filing, photocopying and scanning

- Ordering, re-ordering and monitoring of stationery and other supplies if required

- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter as necessary

Confidentiality:

-In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

- Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Undertaking courses as directed by the Practice Manager where required in order to carry out normal duties

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

- Work effectively with individuals in other agencies to meet patient's needs

- Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Communicate effectively with patients and carers

- Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Knowledge and Skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Basic IT skills

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

The Grove Medical Centre

6 Uplands Terrace

Uplands

Swansea

SA2 0GU

United Kingdom

Employer's website

https://www.grovemedicalcentre.wales.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Walkden Medical Centre, a longestablished and welcoming GP practice in Worsley, Manchester, is seeking an motivated and proactive Practice Administration Coordinator to join our team.

In this pivotal role, you will work closely with the Practice Manager and wider team to deliver a timely, responsive and highquality administrative service. You will help ensure the smooth running of business, clinical and patient-facing operations, while contributing to a positive team culture and the ongoing development of the practice.

Main duties of the job

• Clinical Administration Support Carry out a range of back office clinical admin tasks to support the wider team and ensure smooth day to day operations.

• Clinical System Administration Act as the practice administrator for EMIS and coordinate IT software and hardware issues in collaboration with Shared Services..Assist with user access for EMIS, Docman, ICE and other digital platforms.

• Medical Notes Summarising and coding Medical notes summarising and coding in EMIS.

• Contract & Service Delivery Support Assist the Practice Manager with delivery of Direct, National and Local Enhanced Services, QoF, GP contract requirements and PCN indicators.

• Regulatory Compliance Support the Practice Manager in maintaining compliance with health and safety, infection control, CQC, GDPR and other NHS regulatory frameworks.

• Performance Auditing Produce performance audits for admin and reception teams to drive continuous improvement.

• Workflow & Inbox Oversight Oversee workflow processes and manage the shared practice email inbox.

• Premises & Maintenance Coordination Report and resolve premises maintenance issues and support scheduling for safety and compliance tasks.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2

Desirable

• Formal qualification in IT (e.g. CLAIT, ECDL)

Experience

Essential

• Excellent customer service skills and able to deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative. Excellent customer service skills with the ability to deal with patients in a polite, professional, and compassionate manner. The successful candidate will be able to work effectively as part of a multidisciplinary team within a busy GP practice, remaining calm under pressure, managing competing priorities, and demonstrating initiative when required. Strong communication and IT skills are essential, with previous experience of EMIS Web, Docman, and GP practice administrative systems being highly desirable. The role requires accuracy, attention to detail, and the ability to process clinical and administrative workflows efficiently while maintaining patient confidentiality at all times.

Desirable

• Experience of managing admin/reception teams and multidisciplinary services in a GP practice in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walkden Medical Centre

Address

2 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities include:

• Answering the telephone, taking messages, and passing them on appropriately.
• Manage the reception desk ensuring surgeries run smoothly and efficiently.
• Processing all requests for repeat prescriptions in accordance with practice guidelines.
• Checking patients records and issuing reminders for long term condition reviews/blood tests etc.

To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.

• Be able to cover all reception/administration tasks as necessary.
• Process appointment requests by telephone and in person.
• Process on-line consultations and messages from AccuRx.
• Taking requests for home visits and ensure they are recorded and processed correctly.
• Liaise with hospitals, primary health care team, social services, etc.
• Computer data entry updating patient records.
• Maintaining confidentiality at all times.
• Receive patients and visitors courteously and efficiently.
• To have a thorough knowledge of all Practice procedures and policies.
• To work in accordance with written protocols.
• Any other tasks allocated by Practice Manager, GPs, Senior Receptionist

Person Specification

Experience

Essential

• We are looking for an enthusiastic, experienced and reliable team member to join our friendly and helpful reception team.
• The ideal candidate should have excellent customer service skills and deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative.
• Excellent IT (preferably in EMIS Web) and communication skills are required.

Desirable

• Previous experience working within a GP practice, with proficiency in EMIS Web, DOCMAN and AccuRx.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walkden Medical Centre

Address

2 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Greet Patients in person, working to put them at ease and giving any explanations within your competency

Signpost Patients to the correct service to ensure that they receive the right care first time

Make and change appointments as required

Work with the Practice information recording systems and computer systems in maintaining clinical records

Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained

Report all significant events, including near misses for inclusion in the Practice Risk Register

Practice the highest standards of confidentiality when dealing with all aspects of Patient Information

Participate in the maintenance of the complaints system at the Practice and in resolving complaints to improve service

Person Specification

Qualifications

Desirable

• A good standard of General Education including English and Maths at GCSE C or above

Experience

Essential

• Good understanding of Information Technology
• English Language, both spoken and written
• Good communication skills, in person, on the phone and in writing

Desirable

• Use of excel, word and office applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Greet Patients in person, working to put them at ease and giving any explanations within your competency

Signpost Patients to the correct service to ensure that they receive the right care first time

Make and change appointments as required

Work with the Practice information recording systems and computer systems in maintaining clinical records

Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained

Report all significant events, including near misses for inclusion in the Practice Risk Register

Practice the highest standards of confidentiality when dealing with all aspects of Patient Information

Participate in the maintenance of the complaints system at the Practice and in resolving complaints to improve service

Person Specification

Qualifications

Desirable

• A good standard of General Education including English and Maths at GCSE C or above

Experience

Essential

• Good understanding of Information Technology
• English Language, both spoken and written
• Good communication skills, in person, on the phone and in writing

Desirable

• Use of excel, word and office applications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached job description which shows an outline of the patient consultations the Trainee Practice Nurse , will work towards to deliver.

Person Specification

Qualifications

Essential

• Please see the full person specification of essential and desirable qualifications and experience for the role.

Desirable

• Please see the full person specification of essential and desirable qualifications and experience for the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hereford Medical Group

Address

Station Medical Centre

Station Approach

Hereford

HR1 1BB

United Kingdom

Employer's website

https://www.herefordmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Manage a busy reception, handling patient face to face queries and dealing with incoming phone calls.

To use the e-Referral system for referrals to hospitals and other care providers.

To scan and file all correspondence into patients medical records using the docman system.

To triage all clinical correspondence and workflow necessary documents to clinicians.

Code all relevant clinical information into patients medical records.

To make, cancel and amend appointments.

To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.

To process all insurance and solicitor reports in a timely manner.

To process copies of medical requests for patients and insurance companies in a timely manner.

To complete all tasks in workflow manager to include deductions, GP2GP etc.

To efficiently deal with tasks from GPs, nurses and other staff.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.

To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

Person Specification

Qualifications

Desirable

• Experience with emis

Experience

Essential

• Experience of working within a primary care setting and team.
• Experience of handling patients queries in a calm and professional manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Hawthorn Medical Centre

Unit K, Fallowfield Retail Park, Birchfields Rd

Manchester

M14 6FS

United Kingdom

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Attenborough Surgery is a very busy, forward thinking 5 partner, 19 salaried GP practice. We have a practice list size approximately 33,000 patients and are based over 4 surgery sites. We are a single practice Primary Care Network and a well-established training practice, respected for its collaborative working, training, teaching, and personal development within its team.

We are seeking full time or part time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work, and a small amount of admin related to the calls taken.

All Shifts will be across all 4 of our sites:

The desirable candidate would have:

Call Centre experience

Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.

A positive can-do attitude together with good team working.

A background in General Practice Reception would be an advantage but is not essential.

Experience with EMIS would be an advantage but is not essential.

Commitment to a full 2-week training programme will be required on acceptance of this role.

Person Specification

Qualifications

Essential

• GCSEs in Maths and English.
• Customer Service experience.
• Call centre experience.
• General computer skills

Desirable

• Medical Receptionist and EMIS Web experience is an advantage but not essential

Training and Shifts

Essential

• We offer part time and full time.
• We do expect a commitment to a full 2 week training plan.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Attenborough Surgery

Address

Bushey Medical Centre

London Road

Bushey

WD23 2NN

United Kingdom

Employer's website

https://www.attenboroughsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Responsibilities

For Patients:

• Booking appointments face to face and over the phone, undertaking non-clinical triage, and ensuring patients are booked with the right person, in the right place, at the right time.
• Act as first point of contact for patient complaints, attempting resolution before escalating to the Surgery Manager/Deputy Manager.
• Checking patients in for appointments and directing them to the appropriate waiting area.
• Receiving and recording requests for home visits, DN visits, and telephone consultations, and taking messages.
• Giving test results to patients or following up when necessary.
• Completing RIP forms.
• Taking and processing Med3 requests.
• Completing appropriate ELight consultations for patients unable to complete an online consultation themselves, to avoid exclusion.
• Processing and allocating 111 requests.
• Accessing and processing tasks, prioritizing any urgent requests received.
• Processing any urgent laboratory requests received by phone.
• Liaising with care/residential homes to arrange tests or appointments.
• Contacting laboratories to chase, query, or request tests.
• Arranging home visits.
• Assisting patients with general enquiries.

For GPs and the Practice:

• Opening, date-stamping, and distributing post external and internal mail.
• Accessing online consultations and signposting to the right person, place, and time, taking appropriate actions.
• Contacting patients on the doctors behalf to arrange follow-ups, prescription collections, and test results.
• Ordering ambulances as required by GPs.
• Filing prescriptions and recording in the pharmacy book.
• Receiving and recording payments for medicals, insurances, overseas visitors, etc., and filing GP letters.
• Filling envelopes for mailings and printing practice leaflets, new patient questionnaires, change of address forms, etc.
• Monitoring surgeries and clinics.
• Ensuring incoming receptionists are notified of relevant information and outstanding matters.
• Clearing consulting rooms and leaving them tidy for the next surgery.
• Ensuring the post tray is cleared every evening.
• Being aware of practice protocols and taking part in their regular updating.
• Cancelling and amending appointments when clinical staff are absent due to sickness.
• Attending practice training events and completing mandatory training.

For Visiting Consultants, Health Professionals, and Visitors:

• Greeting visitors, asking them to sign the visitors book, informing relevant staff, and directing them to the appropriate location.
• Adding patient lists to visiting consultants on the practice computer system.
• Checking patients in and directing them to the relevant waiting area, staying updated on room usage during each shift.
• Assisting patients and visiting consultants with general enquiries.
• Passing on correct contact information when patients enquire about external clinics.
• Taking deliveries or directing them to the relevant department.

Person Specification

Qualifications

Essential

• GCSE or equivalent in English Language and Maths.

Desirable

• Administration qualification

Experience

Essential

• Previous experience of reception, administration and general office work.
• Experience of working in a customer service environment.
• Experience of working as part of a team.

Desirable

• Experience of dealing with the general public.
• Previous experience of working in a primary care setting or NHS.
• Knowledge of EMIS or other clinical systems.

Skills and Abilities

Essential

• Ability to communicate effectively with people at all levels by telephone, in writing and face to face.
• Accuracy and attention to detail.
• Excellent organisation skills with the ability to multi-task.
• Ability to problem solve and use initiative.
• Ability to keep calm under pressure.
• Able to work well as part of a team.
• Tact, diplomacy and sensitivity.
• Ability to deal with sensitive issues and maintain strict confidentiality.
• Reliability and flexibility.
• Strong IT skills including Microsoft packages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitstable Medical Practice

Address

Estuary View Medical Centre

25 Estuary View Business Park

Boorman Way

WHITSTABLE

Kent

CT5 3SE

United Kingdom

Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Confidence to deal with patient and hospital queries
• Previous strong administrative skills
• Good attention to detail
• Strong communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Vicarage Lane

Walton on the Naze

Essex

CO14 8PA

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

Key Clinical Responsibilities: Provide continuing direct and indirect care to patients across the practice population. Provide clinical observations. phlebotomy, flu vaccinations, ECGs, BPs and venepuncture, and other designated clinical tasks as required. Assisting in wound care management following patient care plans Monitoring and support of the management of patients with long-term conditions / chronic diseases, using a holistic patient centred approach. Support patients to improve and maintain their mental and physical health and wellbeing Assist with the co-ordination of Infection Control policy and audit. Chaperone patients when required. Support registered nurses to enable them to be able to focus on the more complex clinical care Contribute to the delivery of integrated care. Promote health and well-being to all patients, for example undertaking the NHS health checks, Hypertension reviews, Prediabetes checks. Advise patients on general healthcare and promote self-management where appropriate, including signposting patients to personalised care colleagues and local community and voluntary sector services.

Person Specification

Experience

Essential

• Experienced HCA with experience of working in primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Abbeyview Surgery

Address

Abbey View Medical Centre

Thorney Road

Crowland

Peterborough

PE6 0AL

United Kingdom

Employer's website

https://www.abbeyviewsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will provide high-quality core general practice nursing services and will be ready to work autonomously as part of the wider General Practice team. The role does not require independent prescribing, advanced nurse practitioner qualifications or routine minor illness management.

The successful candidate will be the practices main nurse and will therefore have an important role in supporting the safe, effective and well-organised delivery of nursing services across the practice. This will include routine nursing clinics, cervical screening, childhood immunisations, adult and seasonal vaccinations, travel vaccinations, wound care, injections, health checks, phlebotomy where appropriate, and supporting long-term condition reviews within competency.

As the practices lead nurse, the postholder will also support key nursing processes, including recall systems, vaccine ordering, stock management, cold-chain monitoring, infection prevention and control, nursing protocols, clinical audits, quality improvement work, and supervision and support of the practice HCAs in relation to nursing activities.

The postholder will work closely with the GP partners, Practice Manager, pharmacists, ACPs, HCAs, care coordinators, administrative colleagues and the wider multidisciplinary team. They will be expected to work within their own professional competency, recognise their limitations, and escalate appropriately where clinical issues fall outside their scope of practice.

Depending on experience, the successful candidate may also have the opportunity to act as the practices Safeguarding Lead, working with the GP partners, Practice Manager and wider team to support safeguarding processes, training, escalation and liaison with external agencies

Clinical Nursing Responsibilities

The postholder will work within their own professional competency and scope of practice. Duties may include:

• Running routine general practice nursing clinics.
• Undertaking cervical screening
• Delivering childhood immunisations in line with the national immunisation schedule.
• Delivering adult and seasonal vaccination programmes.
• Providing travel health advice and travel vaccinations in line with training, competency and appropriate PGDs or PSDs.
• Providing wound care, dressings and suture or clip removal.
• Administering B12 injections and other injections under appropriate PGDs or PSDs.
• Administering hormonal or oncology-related injections where directed by secondary care and where appropriate training, governance and authorisation are in place.
• Undertaking health checks and lifestyle advice.
• Undertaking phlebotomy where appropriate.
• Supporting long-term condition reviews within competency.
• Recognising acutely unwell patients and escalating appropriately.
• Discussing clinical concerns with the GP partners, duty clinician, ACPs or wider clinical team where matters fall outside the postholders scope of practice.
• Maintaining accurate, timely and appropriately coded clinical records.

Lead Nurse Responsibilities

The postholder will be the practices lead nurse and will support the safe and effective organisation of nursing services. Protected administration time will be provided to allow for the activities described. Duties will include:

• Taking a lead role in the delivery and monitoring of childhood immunisations.
• Taking a lead role in adult, seasonal and travel vaccination programmes.
• Supporting achievement of cervical screening, immunisation and other relevant practice targets.
• Supporting safe vaccine ordering, storage, stock rotation and stock control.
• Supporting cold-chain monitoring and escalation processes.
• Supporting infection prevention and control processes within the practice.
• Contributing to nursing-related audits and quality improvement work.
• Supporting call and recall systems for nursing-related services.
• Helping to maintain and review nursing protocols, PGDs, PSD processes and related practice guidance.
• Supporting the safe management of clinical stock, dressings, vaccines, emergency equipment and other nursing-related supplies.
• Supporting HCAs and other members of the team with nursing-related processes, within the limits of the postholders role and experience.
• Supporting the development, training and upskilling of HCAs where appropriate.
• Escalating risks, incidents, safety concerns or training needs to the Practice Manager and GP partners.

Care and Programme Management

The postholder will:

• Contribute to local and national targets, including cervical screening, immunisations and long-term condition care.
• Support safe and effective call and recall systems.
• Help ensure appropriate coding and documentation of nursing activity.
• Contribute to audit and review of nursing outcomes.
• Support the identification of patients requiring follow-up or escalation.
• Refer or signpost patients to other members of the multidisciplinary team, community services, statutory services or voluntary organisations where appropriate.
• Be aware of safeguarding protocols for children and vulnerable adults and escalate concerns appropriately.
• Support appropriate reimbursement processes for drugs, vaccines, injectables and dressings that the practice can claim back from NHS England.

Working Within Scope of Practice

The postholder will:

• Work within NMC professional standards and their own scope of competence.
• Be accountable for their own professional actions.
• Recognise professional and personal limitations.
• Seek advice and escalate appropriately where clinical issues fall outside their competency.
• Maintain evidence of training and competency for key clinical activities.
• Participate in supervision, appraisal and continuing professional development.
• Ensure that any expanded clinical duties are only undertaken following appropriate training, assessment and agreement with the practice.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration.

Experience

Essential

• Experience working as a Practice Nurse or in a relevant primary care nursing role.
• Competent to deliver core nursing services within general practice.
• Competent in cervical screening, or willing to complete any required update training.
• Competent in childhood immunisations and adult vaccinations.
• Experience or training in travel health and travel vaccinations, or willingness to undertake training where appropriate.

Desirable

• Previous experience in general practice.
• Experience or interest in safeguarding leadership.
• Experience of vaccine stock management and cold-chain processes.
• Experience supporting HCAs or junior colleagues.
• Experience contributing to audits, recalls or quality improvement.
• Experience in long-term condition reviews.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Morris House Group Practice

Address

239 Lordship Lane

London

N17 6AA

United Kingdom

Employer's website

https://www.mhgp.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties of the Job

The post holder will work closely with the Practice Manager and Deputy Practice Manager to support the delivery of key practice objectives.

Data Lead Responsibilities

• Support the achievement of Quality and Outcomes Framework (QOF), Local Quality Contracts and other enhanced services.
• Run searches and produce reports using EMIS Web to identify patients requiring review, recall or follow-up.
• Support population health management initiatives and proactive patient care programmes.
• Monitor and improve data quality within the clinical system.
• Assist with contract monitoring, performance reporting and service improvement projects.
• Identify opportunities to maximise practice income through accurate coding, recalls and achievement of contractual targets.
• Support audits, quality improvement initiatives and practice development projects.
• Liaise with clinical and administrative staff to ensure data is recorded accurately and consistently.
• Assist with managing access demand and patient recall systems.

Reception and Administrative Responsibilities

• Provide professional and courteous support to patients, clinicians and colleagues.
• Answer incoming telephone calls efficiently and appropriately.
• Receive and assist patients attending the surgery.
• Process and action clinical and administrative tasks within EMIS Web.
• Manage patient registrations, records and correspondence.
• Support prescription and document processing in line with practice procedures.
• Signpost patients to appropriate services both within and outside the practice.
• Maintain accurate patient records and ensure confidentiality at all times.
• Provide cover for reception and administrative functions as required.
• Build positive working relationships with all members of the multidisciplinary team

Person Specification

Qualifications

Essential

• Essential
• GCSE Grade C Level 4 or above in English and Mathematics or equivalent.
• Evidence of relevant administrative training or experience.

Desirable

• Further qualifications in administration, business or healthcare management.
• Care Navigation training.
• EMIS Web training certificates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westway Medical Centre

Address

Westway

Maghull

Liverpool

L31 0DJ

United Kingdom

Employer's website

https://westwaymcmaghull.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

GIM is based at Queens Medical Centre. Specialist services are spread over 2 sites, Queens Medical Centre and Nottingham City Hospital with most specialities providing clinical services of some kind on both campuses.

The duties are subject to review, in the light of the changing requirements of the service. If alterations to described duties are required these will be mutually agreed between the appointee, their consultant colleagues and the Trust.

In addition to providing general medicine, NUH offers services in almost all regional and super regional services within the NHS and there are ample opportunities for career development beyond CCT.

Any consultant who is unable, for personal reasons, to work full-time will be eligible to be considered for the post on a part-time basis; if such a person is appointed, modification of the job content will be discussed on a personal basis with the Trust in consultation with consultant colleagues.

For consultants working on bank holidays, an additional day of annual leave will be allowed in lieu for each day.

Person Specification

Professional Registration

Essential

• Full GMC registration & Licence To Practise
• Specialist registration - dual accredited GIM plus a Group 1 specialty or Group 1 plus post CCT GIM experience
• CCT expected within 6 months of interview date

Desirable

• Higher research degree (MD/PhD)
• Specific training in communication skills - difficult conversations etc

Clinical Skills/Experience

Essential

• Experience in acute and general internal medicine.
• Evidence of active participation in research, evaluation and audit.
• Evidence of working effectively with a multi-disciplinary team
• Able to communicate effectively and appropriately with patients, their families and other health professionals.

Desirable

• Specific training in patient safety and/or human factors
• Development of sub-specialty interest to complement the Dept.
• Experience of developing policies and protocols

Managment Skills

Essential

• Able to develop, present and operationalise coherent ideas for service development/delivery.
• Experience of service and practice development and in managing change.
• Experience of leading & developing people. Able to delegate appropriately.
• Able to work in a team.

Desirable

• Higher management degree or qualification or training
• Experience of change management

Teaching, Audit and Research

Essential

• Evidence of participation in Clinical Audit.
• Able to teach and support junior staff effectively.

Desirable

• Original Research
• Publications
• Higher teaching degree or qualification or training

Commitment to Trust Values and Behaviours

Essential

• Able to demonstrate behaviours consistent with the Trust Values

Personal Skills/Qualities

Essential

• Able to work flexibly in a changing health service
• Able to use the Trust's IT support systems

Practical Requirements

Essential

• Ability to travel between City Hospital Campus and Queen's Medical Centre campus

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

QMC Campus

Derby Road

Nottingham

NG7 2UH

United Kingdom

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

About You

Essential

• We are seeking someone who:
• Has excellent attention to detail and a high level of accuracy.
• Is confident communicating with patients in a professional and compassionate manner.
• Has strong organisational and time-management skills.
• Can manage a busy workload and prioritise tasks effectively.
• Is comfortable using computer systems and learning new software.
• Works well both independently and as part of a team.

Desirable

• Experience with EMIS Web or NHS systems would be advantageous
• Has experience in an administrative or healthcare setting (desirable but not essential).

Employer details

Employer name

Issa Medical Centre

Address

73 St Gregory Road

Preston

Lancashire

PR1 6YA

United Kingdom

Employer's website

https://www.issamedicalgroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. Teamwork is an essential part of the role, working as part of our senior clinical team to provide quality care to our patients as well as supporting the wider practice core clinical workload.

Clinical Responsibilities:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, insurance forms and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes, coding accurately for QOF, ECF, and IIF targets.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

The post holder will be given dedicated QOF, ECF And IIF domains to manage and co-ordinate. Progress against these targets will be monitored and discussed with the GP partners.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and Read-Coding patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Manage of the full range of infection control procedures in both routine and extraordinary circumstances (e.g., pandemic or individual infectious circumstances)

Hand hygiene standards for self and others.

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice.

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that

procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.

Making effective use of training to update knowledge and skills and initiate and manage the training of others across the full range of infection control and patient processes.

Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager.

Safe management of sharps use storage and disposal.

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

Undertaking periodic infection control training (minimum twice annually)

Correct waste and instrument management including handling, segregation, and container use.

Maintenance of sterile environments

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will

participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. This must include completion of all mandatory and statutory training.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• We are looking for a salaried GP who is enthusiastic, has positive energy, and a good sense of humour.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Parkfield Medical Centre

Address

The Walk

Potters Bar

Hertfordshire

EN6 1QH

United Kingdom

Employer's website

https://www.parkfieldmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Assist in the delivery of the business Prescribing and Medicines Management Plan and the delivery of patient services as determined by Practice policy and local and national guidance.
• Recognise and work within own competencies using own judgement, resourcefulness and common sense.
• Assist in the delivery of a robust and safe system for prescribing repeat medications.
• Promotion of electronic repeat dispensing and online ordering
• Adhere to repeat prescribing policy, ensuring necessary clinical reviews and monitoring are conducted at appropriate intervals.
• Undertake medicine reconciliation to ensure all repeat medications are accurate, maintained up-to-date and are synchronised on the clinical system.
• Effectively communicate with pharmacy colleagues in other sectors to promote best care for patients in relation to medicines management
• Support the Medicines Optimisation Manager and the team in training student technicians, medicines optimisation assistants, and allied healthcare professionals
• Support the development and implementation of Standard Operating Procedures
• Discuss medication with patients and counsel patients on the correct use and care of their medicines
• Identify and report problems in administration of medicines such as medicine interactions and other physical factors that may affect patient compliance.
• Liaise with Clinical Pharmacists, GPs and Independent Non-Medical Prescribers about prescriptions to ensure accuracy and prevent risk.
• Ensure that all errors and near misses are logged in accordance with the companys procedures and undertake any activity necessary to rectify or prevent errors.
• Support the work of the practice based Medicines Management and Prescribing Team, in order to maximise cost-effective prescribing and to improve the quality of patient care.
• Support local care homes in the ordering and management of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.
• Be able to support the dispensing team with the dispensing and checking of prescriptions.
• Occasional contact with patients/customers either face to face or over the telephone.
• Support the Medicines Optimisation Manager with the development of technician lead, patient facing clinics.
• Promote high quality, cost effective and evidence based use of medicines within the practice.
• Assist in the safe and appropriate storage of medicines.
• Participate in education and training for staff, carers and patients on medicines management issues.
• Keep up-to-date with current pharmacy practice, new drugs and their uses for the purpose of continuing professional development.
• Maintain accurate and complete records in accordance with data protection principles to ensure patient confidentiality.
• Advise and assist with all the above as required for Haxby Groups other associated businesses.

Person Specification

Knowledge/Qualifications/Skills

Essential

• Pharmacy Services/NVQ level 3 or equivalent.
• Registered Pharmacy Technician with GPhC.
• An excellent standard of written and verbal English.
• Numerate.
• Excellent customer service skills.
• Good administrative and organisational skills.
• IT literate.
• Understand and observe strict confidentiality.

Desirable

• Pharmacy practice or equivalent clinical experience.
• Experience of SystmOne.
• Experience with office machinery.

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Competencies/Qualities/Attributes

Essential

• Pay attention to detail.
• Good communication (written and verbal).
• Work well under pressure.
• Excellent team working skills.
• Trustworthy.
• Ability to work effectively to deadlines.
• Able to work unsupervised.
• Able to use own initiative.
• Be self-motivated.
• Able to listen and empathise.
• Enthusiastic.
• Commitment to personal development.
• Hard working and willing.
• Flexible and adaptable, able to work according to changing need.

Other

Essential

• Able to work at the desired times.
• Flexibility of hours for cover.
• Non-smoker.
• Good sickness record.

Desirable

• Car driver/clean licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group (Hull)

Address

Kingswood Medical Centre

10 School Lane

Kingswood

Hull

HU7 3JQ

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)