Job description

Job responsibilities

Job title:Receptionist/Administrator

Location: Hickings Lane Medical Centre

Salary:£25,838.00 FTE (£13.25 per hour)

Hours:16 hours; flexible from 08:00 -18:30, Monday-Friday

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Reception or customer care experience is essential. The candidate must be an excellent communicator in both spoken and written formats and possess basic PC skills such as Word, Excel, and email. Experience working within processes and maintaining confidentiality and data security is required. Previous NHS experience is welcomed but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Operose Health

Address

Operose Health

Nottingham

NG9 8PN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

• Make professional, autonomous decisions in relation to presenting patient problems, whether self-referred or referred from other health care workers within the organisation
• Screen patients for disease risk factors and early signs of illness
• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate
• Develop care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE
• Ensure appropriate follow up of patients
• Record clear and contemporaneous computerised consultation notes to agreed standards
• Participate in clinical audits and learning event analyses
• Compile and issue computer-generated acute and repeat prescriptions.
• Prescribe generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)
• Work with and provide support for other members of the primary health care team
• Play a role in the PCN achieving key performance targets and safety metrics.

Person Specification

Personal Qualities

Essential

• - Observance of strict confidentiality
• - Confidence and ability to safely work autonomously
• - Excellent interpersonal and communication skills
• - Ability to listen and empathise
• - Ability to work as part of a multidisciplinary team
• - Competent time management and organisational skills
• - Adaptable and forward looking with problem solving and a 'solutions focused' approach
• - A demonstrable commitment to professional development
• - Computer literate
• - DBS Check - This post is subject to the Rehabilitation of Offenders Act Exceptions Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service, formerly known as CRB, to check for any previous criminal convictions.

Desirable

• Enjoys a true mixture of patient backgrounds and health concerns

Experience

Desirable

• Experience of working in GP practice using Systmone

Experience

Desirable

• Experience of working in GP practice using Systmone

Qualifications

Essential

• Qualified General Practitioner on the GP Performers List and with active GMC Licence and Registration (GP Register).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Asplands Medical Centre

Address

Asplands Close

Woburn Sands

Milton Keynes

MK17 8QP

United Kingdom

Employer's website

https://www.asplandsmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Administration duties: scanning incoming post and patient communications

Manage any admin requests through ANIMA (Triage system) such as medical letters and report requests.

Assist with signposting patients to appropriate community or local services, alongside social prescribers.

Action and follow death protocol procedure allowing a smooth process for families or close relatives.

Manage incoming medical reports (medical record requests) from patients and third parties.

Assist with and ensure patients participate in local or national screening programmes.

Pro-actively ensure patients participate in vaccination opportunities such as flu, shingles, or childhood immunisations.

Organise and prioritise own workload.

Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.

Directly liaise with multi-agencies to coordinate care for patients.

Support patients and carers; collect feedback on their experiences.

Support the PCN practices to deliver on QOF, KPIs and locally commissioned enhanced services.

Run 2WW audit

RIP letters

Email referrals

Chase SCP (tasks from Pharm)

Distribute and store deliveries of stock

Process patient registration queries, including GP2GP and deductions

Provide basic documentation to patients, such as statement of fact letters and medical record summaries

Promote and process use of online services, including proxy services

Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times by documenting/adhering to patient consent requests

Person Specification

Experience

Essential

• Demonstrable experience of working with patients

Desirable

• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working with or in general practice
• Working in a multi-disciplinary setting where influence and negotiation is required
• Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)

Qualifications

Essential

• GCSE level maths and English or equivalent
• Demonstrable commitment to professional and personal
• development

Desirable

• NVQ Level 2 Business Administration (or relevant experience)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchill Medical Centre

Address

Churchill Medical Centre

Clifton Road

Kingston Upon Thames

Surrey

KT2 6PG

United Kingdom

Employer's website

https://www.churchillmedicalcentre.com/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties

• Undertake long-term condition reviews including:
  • Diabetes
  • Asthma
  • COPD
  • Hypertension
  • Cardiovascular disease
• Perform diabetic foot checks.
• Carry out cervical screening (smears) or willing to learn
• Administer routine and seasonal vaccinations and immunisations.
• Undertake venepuncture (blood collection).
• Deliver health promotion and lifestyle advice.
• Provide wound care and other general nursing services.
• Maintain accurate clinical records and contribute to quality improvement initiatives.

You will be a Registered Nurse with current NMC registration and experience in primary care or chronic disease management. You will be competent in immunisations, cervical cytology, venepuncture, and managing long-term conditions. Excellent communication, organisational skills, and a patient-centred approach are essential.

• A supportive and friendly working environment.
• Opportunities for professional development and training.
• NHS Pension Scheme.
• Salary based on experience.

Person Specification

Experience

Essential

• Experience working as a Registered Nurse.
• Experience managing long-term conditions including:
• Diabetes
• Asthma
• COPD
• Hypertension
• Cardiovascular disease
• Experience undertaking cervical screening or willing to learn
• Experience administering vaccinations and immunisations.
• Experience in venepuncture/phlebotomy.
• Experience carrying out diabetic foot checks or willing to learn
• Experience delivering health promotion and lifestyle advice.
• Experience maintaining accurate clinical records.

Qualifications

Essential

• Registered Nurse with current NMC registration.
• Evidence of continuing professional development.
• Qualified and competent in immunisations and vaccinations.
• Qualified and competent in cervical cytology (smears) or willing to complete the necessary qualification

Desirable

• General Practice Nursing qualification.
• Chronic Disease Management qualification(s).
• Independent Prescriber qualification.
• Mentorship/Supervision qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Burleigh Medical Centre

Address

Burleigh Street

Barnsley

South Yorkshire

S70 1DR

United Kingdom

Employer's website

https://www.burleighmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Practice Business Manager Location: Primrose Bank Medical Centre, Blackburn Hours: Full time hours over 5 days Reports to: GP Partners Salary: Competitive and dependent on experience

Primrose Bank Medical Centre is seeking an experienced and motivated Practice Business Manager to lead the operational and strategic management of the practice across two sites. Youll be joining a supportive and established team dedicated to delivering high-quality patient care to a diverse population of nearly 9,500 patients.

As a member of North PCN, which includes five practices working collaboratively across Blackburn, you will be involved in shaping services and contributing to wider network goals.

This is a key leadership role requiring someone with solid general practice experience, ideally having led a CQC inspection and comfortable working within NHS and regulatory frameworks. You'll ensure day-to-day operations run smoothly while supporting long-term planning, staff development, compliance, and service improvement.

• Work closely with the Partners to develop and implement strategic and business plans.

• Contribute to the wider development of North PCN, representing the practice at PCN and locality meetings.

• Lead a positive and inclusive team culture that promotes accountability, innovation, and patient-centred care.

• Manage the day-to-day running of both sites, including staff scheduling, service delivery, and premises oversight.

• Implement systems and workflows to ensure efficiency and a high standard of care.

• Liaise with ARRS roles and external stakeholders to support integrated care delivery.

• Oversee budgeting, payroll, and financial planning.

• Manage income streams including QOF, IIF, Enhanced Services, PCN funding, and private work.

• Ensure timely and accurate claims, reporting, and contract compliance.

• Lead on recruitment, induction, training, appraisals, and HR support for non-clinical staff.

• Maintain accurate HR records and ensure employment law and best practice are followed.

• Address performance issues, grievances, and absences effectively and sensitively.

• Lead on CQC preparation, inspections, and action plans experience of successfully managing a CQC inspection is essential.

• Ensure compliance with all regulatory requirements including GDPR, Health & Safety, and safeguarding.

• Maintain and regularly update all practice policies, procedures, and risk assessments.

• Oversee practice IT systems and digital tools, ensuring they support efficient and secure working.

• Support the implementation of online triage, digital consultations, and workflow improvements.

• Maintain business continuity and data security plans.

• Oversee patient access, appointments, complaints, and feedback processes.

• Ensure excellent customer service and continuity of care, especially for patients with limited digital access.

• Support the development of patient engagement activities and the Patient Participation Group (PPG).

Person Specification

Experience

Essential

• Leadership & Management
• Primary Care Experience
• Managing Multidisciplinary Teams
• Knowledge of NHS Frameworks and QOF
• Digital and IT Experience in Healthcare
• CQC and Compliance Management
• Financial & Contract Management
• Project Management & Service Improvement
• Patient-Centered Care & Patient Engagement
• Leadership in a Complex Healthcare Environment
• Financial Management

Desirable

• Compliance & Governance
• Human Resources
• Strategic Planning & Development
• IT Systems & Digital Transformation
• Patient Services & Engagement
• Stakeholder Management & External Relationships

Qualifications

Essential

• Proven experience in a senior management or leadership role within a GP practice
• AMSPAR or equivalent management and leadership qualification
• Strong knowledge of GP practice operations
• Experience of leading a CQC inspection
• Financial and HR management experience
• Excellent leadership, communication, and team-building skills
• Familiarity with NHS contracts, QOF, IIF, and Enhanced Services
• Strong IT and digital skills
• Ability to work flexibly and independently under pressure

Desirable

• Experience of managing or working in a multi-disciplinary team within a GP practice
• Knowledge of NHS funding models (e.g., PCN income, IIF, Enhanced Services)
• Formal qualification in management, healthcare management, or business administration
• Familiarity with data protection and information governance requirements
• Experience with IT systems implementation and digital transformation in healthcare settings
• Understanding of business continuity planning and risk management
• Ability to influence and develop collaborative working relationships with stakeholders across the healthcare system
• Knowledge of CQC standards and audit processes
• Experience in staff training and development programs
• Previous experience in a part-time or flexible leadership role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primrose Bank Medical Centre

Address

Primrose Bank

Blackburn

BB1 5ER

United Kingdom

Employer's website

https://www.primrosebankmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Be responsible for the Expression of Interest / Study Selection process for the

relevant specialty.

b. Review and assess trial protocols, consider all potential trials in terms of capacity and

capability and viable recruitment period.

c. Identify and work with the Research Manager to resolve resource implications in

delivering and facilitating clinical research.

d. Assist in the overall setting up, organisation and running of a clinical trial within the

practice to Good Clinical Practice (GCP) guidelines within the Research Governance

framework and adhering to other related regulations/SOPs.

e. To support the recruitment process for new and ongoing clinical trials, assessing patient

suitability and ensuring the correct consent process is followed.

f. To provide advice and guidance to patients with regard to their involvement in clinical

research trials

g. Coordinate logistics for patient visits and perform patient assessments as outlined in

study protocols, including blood collection and centrifugation.

h. Competently interpret clinical records, charts, and care documentation to assess clinical

interventions, medications, and patient responses, ensuring suitability for inclusion in

individual trials

i. Conduct required screening procedures in line with study criteria.

j. To monitor treatment toxicity and/or side effects and to take appropriate action to

reduce the effects of treatment as necessary.

k. To report and record any adverse events and serious adverse events that occur whilst the

patient is being treated on a clinical trial.

l. To work within the NMC Code of Conduct and within your individual scope of professional

conduct.

m. Accurately record all research activity to maintain clear and contemporaneous study

documentation, including the reporting of adverse and serious adverse events.

n. Assist in study close down and the preparation of results of research for presentation as

posters, abstracts, papers or scientific presentations.

o. Work with the Research Manager and research facilitators to ensure accurate costing for

clinical trials and appropriate negotiation of required financial support to deliver clinical

trials.

Person Specification

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance

Experience

Essential

• Experience of working as a Research Nurse
• Understanding of research ethics and regulatory framework
• Experience of using EMIS or other alternative Primary Care software
• Experience of working within a research function in primary care
• GP Practice or Primary Care Network

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• EMIS / Systmone / Vision user skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Qualifications

Essential

• Registered nurse (NMC)
• Evidence of continuing professional development

Desirable

• Post graduate certificate or diploma in clinical research
• Masters in clinic research or clinical trials.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashfields Primary Care Centre

Address

Middlewich Road

Sandbach

Cheshire

CW11 1EQ

United Kingdom

Employer's website

https://www.sandbachgps.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Care Coordinator Primary Responsibilities:

To act as a key point of communication between the Practice and GP Practices within the Primary Care Network and other healthcare organisations.

Working to the standards and founding principles set by the Practice.

Provide caring, un-biased and timely support to patients and other individuals accessing the Practice.

Input data into the patients healthcare record as necessary.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Maintaining and monitoring the practice appointment system.

Keeping patients informed of their appointments should they be delayed or cancelled. Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

Signposting - receive, assist and direct patients in accessing the appropriate service or healthcare professional.

Initiating contact with and responding to, requests from patients, team members and external agencies. Read code data on EMIS Web.

Photocopy documentation as required.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into the patients healthcare records as necessary.

Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team

Manage all queries as necessary in an efficient manner.

Processing incoming mail and electronic mail as appropriate.

Carry out system searches as requested.

Maintain a clean, tidy, effective working area at all times.

Monitor and maintain the reception area and notice boards.

Support all clinical staff with general tasks as requested.

Maintaining the efficient patient records system, including filing and following requests.

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the job and the right to update the job description from time to time to reflect changes in or to the job.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• AMSPAR Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• Experience of working in a general practice setting

Desirable

• Knowledge of medical terminology
• Experience working with healthcare professionals across the NHS Network

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Clinical environment experience; hospital, general practice

Desirable

• Knowledge of Information Governance and Data Quality regulations and legislation
• Medical Clinical system experience; EMIS Web, System One

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

STANFORD MEDICAL CENTRE

Address

175 Preston Road

Brighton

BN1 6AG

United Kingdom

Employer's website

https://www.stanfordmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

This is a management position with primary responsibility for the operational and financial delivery of commercial and non commercial research across two Primary Care settings.

You will:

1. Ensure the delivery and continued growth of a reputable and efficient research function, maintaining the highest standards in line with Good Clinical Practice (GCP) and all regulatory requirements.

2. Responsible for the operational and financial management of the research function on a day to day basis, ensuring that the team delivers its roles and responsibilities for all elements of research governance, quality and assurance.

3. Provide expert research management and governance advice across the partnerships and external teams.

4. Contribute to the strategic direction of the Research Team.

5. Be responsible for ensuring the Expression of Interest / Study Selection process for the relevant specialty is undertaken in an efficient and effective manner.

6. Be responsible for ensuring that the approval of new studies are rapidly achieved and acted upon by the Research Team.

7. Oversee the setting up, organisation and running of a clinical trial within the practices to Good Clinical Practice (GCP) guidelines within the Research Governance framework and adhering to other related regulations/SOPs maintaining effective communication with study sponsors and ensuring standards and KPIs are met at all times escalating to the Principal Investigators as appropriate.

8. Responsible for the establishment and agreement of study contracts with Sponsors and Third Party Contractors for studies as appropriate.

9. Responsible for the necessary infrastructure and training personnel to ensure efficient study set up and management of all studies across both sites.

10. Responsible for the review and management of all systems and processes within the Research team to ensure the team is operating as efficiently and effectively as possible to maximise the study pipeline.

11. Responsible for the financial governance arrangements across both sites ensuring appropriate systems are in place to monitor income and expenditure, identify opportunities for securing potential income via bid opportunities and collaboration.

12. Be responsible for resource implications in delivering and facilitating clinical research, working with the Principal Investigators to identify and resolve.

13. Oversee recruitment processes for new and ongoing clinical trials, ensuring patients are

identified and approached in line with study protocols, eligibility criteria and consent

requirements, recruitment targets are monitored, and risks to recruitment are identified

and mitigated.

14. Ensure the appropriate reporting and recording of any adverse events and serious

adverse events that occur whilst the patient is being treated on a clinical trial.

15. Ensure all research activity is accurately recorded to maintain clear and contemporaneous

study documentation, including adverse event and serious adverse event reporting in line

with study protocols and regulatory requirements.

16. Ensure study close down is undertaken following the appropriate regulations.

17. Ensure that the Research Team actively promotes its research activities through

presentation as posters, abstracts, papers or scientific presentations.

18. Responsible for line management of the Research Team, including setting objectives,

clarifying roles and responsibilities, reviewing workload and supporting effective team

performance.

Secondary Responsibilities

In addition to the primary responsibilities, the Interim Research Manager may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

c. Support and participate in shared learning within the practice

d. To take responsibility for own development and education

e. To participate in annual appraisal process with your line manager

f. Work with staff from other practices to deliver research objectives

g. Undertake all mandatory training and take part in personal development reviews.

19. Liaise with local, regional and national research partners to support integrated research delivery, share learning and develop appropriate joint research initiatives. 20. Compile complex reports to meet internal and external reporting requirements, ensuring information is accurate, timely and appropriate for the intended audience. 21. Represent the Research Team at internal and external meetings and events as required, promote the roles and services of the Research Team, considering improvements and developments at all times. 22. Escalate issues where appropriate particularly around issues of quality, safety and GCP to the Principal Investigators. 23. Lead on performance metrics on behalf of the Principal Investigators. 24. Support the Research Team by ensuring studies are appropriately resourced, staff training requirements are identified and addressed, and workload is reviewed with the Principal Investigators where additional capacity or support is required. 25. Maintain a thorough and up to date knowledge of research policy and landscape through attendance at workshops and meetings and assimilation of information from a range of sources and ensure dissemination of key developments. 26. Collaborate with the Regional Research Delivery Network to identify research opportunities, support study delivery and maintain effective links across the wider research system.

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Problem solver with the ability to process information accurately
• and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of others
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of financial and contract management
• Experience of successfully developing and implementing new
• systems and processes
• Experience of HR processes, workforce planning and development
• Experience of performance management including appraisals
• Experience of working in a healthcare setting

Desirable

• NHS, primary care or general practice experience, including understanding of how research is delivered within a practice environment.
• Understanding of research ethics and regulatory frameworks
• Experience of using EMIS, SystmOne, Vision or another primary care
• clinical system.

Qualifications

Essential

• Educated to degree level in healthcare, business or a related subject,
• or able to demonstrate equivalent experience.
• Leadership and / or management qualification

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to lead a team, work effectively as a team member and work
• autonomously when required.
• Good interpersonal skills

Desirable

• EMIS / Systmone / Vision user skills

Other requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashfields Primary Care Centre

Address

Middlewich Road

Sandbach

Cheshire

CW11 1EQ

United Kingdom

Employer's website

https://www.sandbachgps.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Information and Change Manager will play a pivotal role in supporting the strategic and operational development of the PCN. The postholder will ensure that high-quality information and intelligence are available to support decision-making, performance monitoring, service redesign and population health management.

Working closely with practice teams, clinicians, system partners and commissioning organisations, you will lead change programmes and drive continuous improvement through effective use of data and digital technologies.

Person Specification

Qualifications

Essential

• Degree level education or equivalent experience in management, healthcare management, business intelligence or a related field

Experience

Essential

• Degree-level qualification or equivalent experience in information management, healthcare management, business intelligence or a related field.
• Experience of analysing and presenting complex data.
• Proven experience leading change or service improvement projects.
• Strong project and general management and organisational skills.
• Excellent communication and stakeholder engagement abilities.
• Advanced Microsoft Excel and data reporting skills.
• Understanding of information governance, GDPR and healthcare data management.
• Ability to work independently and manage multiple priorities.

Desirable

• Experience working within the NHS, primary care, PCNs or integrated healthcare settings.
• Knowledge of NHS performance frameworks and commissioning processes.
• Experience with population health management and healthcare analytics.
• PRINCE2, Agile, Lean or change management qualification.
• Experience using Power BI or similar business intelligence tools.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norton Medical Centre

Address

Billingham Road

Norton

Durham

TS20 2UZ

United Kingdom

Employer's website

http://nortonmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAJOR DUTIES AND RESPONSIBILITIES

Reception Duties

Utilise computer system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms

To make new or follow-up appointments over the telephone or in person in accordance with the Practice Policy

Ensure that patients who need urgent appointments are seen in accordance with the Practice Policy

To answer general enquiries in person or on the telephone, explaining surgery procedures.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.

To receive written repeat prescription requests and to issue repeat prescriptions and set out for doctors to check and sign before collection.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors

Action requests for ambulance transportation

Take appropriate action for booking interpreters

Relay messages in accordance with Practice Policy

Receive samples over the desk and store in accordance with Practice Policy until collection

Ensure reception and waiting areas are kept neat and tidy and stocked with relevant patient information

MANAGEMENT OF APPOINTMENT SYSTEM

Ensure total familiarity with all appointment systems in effect

Book appointments and recalls

Monitor effectiveness of the system and report any problems to your manager

OPERATION OF TELEPHONE SYSTEM

Answer external and internal telephones promptly

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of the day

To receive and accurately record messages for GPs, nurses and any other staff

To deal with patient requests for test results

MANAGEMENT OF MEDICAL RECORDS

Retrieve and re file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc are filed in correct order

Ensure new records are merged with old notes in line with practice policy

Ensure records are kept neat and tidy and in good repair with necessary information recorded correctly on the cover.

To complete necessary documentation for all patients, registered and non-registered making sure all registration forms, new medical records, immunisation cards, summary cards, change of address and temporary registration forms are all complete before the patient see the doctor or nurse

SCANNING

To scan all documents in accordance with the Practice PolicyTo file all scanned documents in the appropriate filing system

START AND END OF PROCEDURES

Open up the premises at the start of the day, and make all necessary preparation to receive patients.

GENERAL

To operate the practice computer, maintaining accurate patient registration details, printing prescriptions making appointments etc.

To act as chaperone on occasions for the doctors or nurses.

To attend training when organised by the Practice Manager

To attend meetings with the Reception Manager and/or Practice Manager when necessary

To assist with mailings and patient recall letters

Photocopy, fax and distribute literature

Shredding confidential material

Opening and distributing post

Any other duties appropriate to the grade

The post holder may be required to change his/her principal responsibilities at any time should the needs of the organisation so demand.

Person Specification

Experience

Essential

• Reception and/or Administration experience
• Team working

Desirable

• Experience of working in a healthcare environment, ideally Primary Care
• Customer Service experience

Skills

Essential

• IT literacy and Clerical skills
• Verbal and written communication skills
• Able to help maintain good communication amongst all members of the team
• Able to work in a busy practice and cope with a variety of demands from patients and professionals
• Able to multi task and remain calm under pressure
• Able to deal with patients and the public face to face and on the telephone in a pleasant, professional and helpful manner.
• Fast learner, able to think on your feet

Desirable

• Familiarity with medical IT system such as EMIS Web.

Knowledge & Understanding

Essential

• Understanding of the need for confidentiality in the workplace
• Understanding of and commitment to Equal Opportunities policies

Desirable

• Understanding of the issues and difficulties faced by the NHS and General Practice in particular

Qualifications

Essential

• English and Maths GCSE minimum grade C, or equivalent

Desirable

• A levels or higher education.
• Professional training

Personal Qualities

Essential

• Ability to work under pressure and respond to different demands quickly and effectively.
• A willingness to learn and work in a flexible manner
• Well organised and motivated
• Supportive and empathetic
• Ability and willingness to work as part of a team and contribute positively to the overall development of the team and the practice.

Desirable

• Enthusiasm for and commitment to working in a Primary Health Care Team environment and providing excellent patient services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. George's Medical Centre

Address

7 Sunningfields Road

London

NW4 4QR

United Kingdom

Employer's website

https://www.stgeorgesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Duties and Responsibilities

Patient Care:

To work closely with the GPs, primary care and community staff in providing a service for patients ensuring the delivery of treatment, care planning and hospital admission prevention where appropriate.

Undertakes first line comprehensive clinicalassessment of patients, including those with complex presentations, employing an extended scope of practice beyond own profession including advanced clinical assessment skills, referral and interpretation of investigations and independent prescribing.

To undertake advanced history taking and clinical assessment, clinical decision making and management plans including diagnostics for older people living with frailty.

To work closely with the consultant geriatricians, GPs and patients in identifying and devising effective care for each patient recognising them as an individual. The plan of care, which should be developed in conjunction with the patient, carer/family and relevant others, should be outcome based and ensure appropriate pathways of care and communication via liaison and referral to other agencies as required.

To work in conjunction with a wide range of clinical colleagues facilitating a patient or client focused, co-ordinated case management approach across primary and secondary care for people who are most vulnerable to and at high risk of repeat admissions to hospital.

To participate in efforts to shape multi-disciplinary pathways designed to support patient choice, improve quality of life, promote self-management and assure early intervention through the proactive provision of care in or as close to the patients own home as possible.

Requests, reviews and interprets diagnostic investigations within the context of other available information utilising a systematic process of clinical reasoning to formulate a differential diagnosis.

Involves patients, families and carers in the identification of patient-centered concerns and priorities about health and well-being and negotiates approaches available to prevent deterioration or promote comfort and well-being.

Demonstrates empathy and compassion when communicating sensitive information and advice to patients, carers and relatives.

Evaluates the effectiveness of therapeutic interventions and modifies the management plan accordingly.

Adopts an integrated care approach to meeting an individual patients needs across services through collaboration with care teams who refer patients to the service and those who provide on-going care after discharge

Assesses capacity, gains valid informed consent and works within a legal framework with patients who lack capacity to consent to treatment.

Provides guidance to the clinical team with regard to therapeutic interventions, advance care planning and best interest decision-making for patients who lack mental capacity

Recognises deteriorating patients, implements early interventions as needed and escalates care where appropriate.

Empowers patients to manage their long-term conditions as independently as possible.

Applies expert knowledge in palliative care to symptom control, recognition of dying and advance care planning.

Refers to other practitioners and agencies when necessary.

Communication and Working Relationships:

Ensure close liaison with GPs, clinicians, consultant geriatrician, and General Manager in communicating clinical issues.

Facilitates the communication of highly complex information regarding specialist issues on a range of service developments with the Practice and other health and social care professionals. This communication is directed to professional colleagues, across all areas of the health economy and primary care networks in the CCG area.

Advanced communication skills are necessary to communicate with patients to gain consent for treatment within a care pathway. Highly sensitive and confidential information is regularly required to be communicated to patients after clinical and medical results are collated, formulating specific management plans which can be upsetting in nature.

Responsible for developing and maintaining effective communication channels with patient, carers and other health and social care professionals.

Promote empathy, enable sharing of complex multi-professional viewpoints and sensitive handling of confidential information.

Analytical and Judgement:

The ACP will work across the caseload using their clinical skills to identify the needs of patients and the correct services to liaise with.

Advise on the promotion of health and prevention of illness and provide information to individual and groups to prevent ill-health.

To provide specialist assessment of patients, using analytical and judgement skills. To provide appropriate patient centered treatment using evidence based practice wherever possible.

Analyses and interprets highly complex information gained during clinical examination and history taking to diagnose an individuals problems or illness and to decide on an appropriate course of action or treatment.

Analyses and interprets results from tests and investigations to inform diagnosis and treatment.

Able to access and assimilate previous patient records where available.

Identifies evidence based interventions to meet an individuals complex health needs within the context of the overall management plan.

Supports the development of a learning organisation by identifying, challenging and reporting poor performance and alerting managers to resource issues which may affect patient safety.

Training and Development:

Continuous Professional Education: Engage in ongoing professional development through formal courses, workshops, conferences, and e-learning to maintain and enhance clinical expertise in frailty care.

Clinical Supervision and Mentorship: Provide clinical supervision, mentorship, and guidance to junior healthcare professionals, including nurses, trainees, and other allied health staff, fostering a culture of learning within the team.

Knowledge Sharing: Lead and participate in training sessions, case discussions, and in-service education for the primary care team to raise awareness of frailty, advance care planning, management strategies, and best practice guidelines

Role Development: Actively contribute to the development and expansion of the ACP role within the older persons team by identifying new learning needs and areas for service improvement.

Research and Evidence-Based Practice: Stay up-to-date with the latest research, evidence, and best practices in frailty care, and incorporate these findings into both personal practice and team training initiatives.

Collaboration with Academic Institutions: Build relationships with universities or training providers to facilitate learning opportunities for students or apprentices in frailty care.

Audit and Quality Improvement: Participate in audits and quality improvement initiatives to assess the effectiveness of frailty management approaches and use the findings to inform training and development activities.

Personal Reflection and Development Plans: Regularly review personal performance and clinical outcomes, setting development goals and seeking feedback from peers and supervisors to ensure ongoing professional growth.

Safeguarding:

Whitstable Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults; and expects all staff and post holders to share this commitment by understanding their role in effective safeguarding.

Person Specification

Experience

Essential

• Post registration experience gained by undertaking on-going personal development and training.
• Experience of working with people with frailty.
• Experience in assessing older patients, arranging investigations, considering differential diagnoses and implementing management plans.
• Experience underpinned by knowledge of working with and understanding the complex needs of patients in a primary care/community setting.
• Experience of working with long-term conditions.
• Involvement in the implementation and management of change.
• Good understanding of current health care issues.

Desirable

• Training in interpretation of blood results.
• Experience in palliative care or working with people near the end of life.

Skills and Abilities

Essential

• Excellent communication and interpersonal skills.
• Broad range of enhanced clinical skills.
• Ability to advocate patient issues.
• Ability to demonstrate leadership skills.
• Excellent organisation skills including the ability to make decisions and prioritise.
• High degree of autonomy, analytical skills and multidisciplinary knowledge in caring for patients.
• Decision making skills and problem solving skills.
• Ability to understand and interpret information/evidence based care and apply to practice.
• Critical thinking.
• Good IT skills.
• Assertive, adaptable and flexible.
• Empathy and compassion.

Qualifications

Essential

• MSc in Advanced Clinical Practice or equivalent or currently on the ACP MSc pathway.
• Registered Practitioner holding current registration with NMC or HCPC.
• Independent Prescriber.
• Experience working with frailty/older people.

Desirable

• Mentoring qualification.
• Leadership qualification.
• Experience working in the community setting.
• Experience working in care homes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whitstable Medical Practice

Address

Estuary View Medical Centre

Boorman Way

Whitstable

Kent

CT5 3SE

United Kingdom

Employer's website

https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Secretary / Referral Administrator is responsible for providing administrative and secretarial support to clinicians while ensuring patients receive timely and appropriate access to secondary care services. The role involves processing referrals, managing clinical correspondence, maintaining accurate patient records, and acting as a key point of contact between patients, GPs, hospitals, and other healthcare providers.

The post holder will manage referrals through NHS systems, support patients with referral enquiries, and undertake a range of medical secretarial duties including handling correspondence, actioning clinical tasks, and maintaining confidentiality at all times. Strong organisational, communication, and IT skills are essential, along with the ability to work effectively in a busy healthcare environment.

Previous administrative or healthcare experience is required, with NHS, General Practice, e-Referral Service (e-RS), and SystmOne experience desirable. The successful candidate will demonstrate professionalism, compassion, attention to detail, and a commitment to delivering high-quality patient care and service improvement.

The role may require working across the four sites of ACF Medical Group to support operational needs.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Skills and Attributes

Essential

• Attention to detail and accuracy.
• Professional and compassionate approach to patient care.
• Adaptable and flexible in a busy environment.
• Excellent interpersonal skills.
• Ability to remain calm under pressure.
• Pass a Disclosure Barring Service (DBS) check.

Desirable

• Demonstrate professionalism, integrity, and respect.
• Place patients at the centre of everything they do.
• Work collaboratively across all three practices.
• Contribute positively to team objectives and service improvement.
• Promote equality, diversity, and inclusion.

Experience

Essential

• Previous experience in an administrative, secretarial, or healthcare setting.
• Experience of working with confidential information.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• Ability to prioritise workload and meet deadlines.
• Good IT skills, including Microsoft Office applications.
• Ability to work independently and as part of a team.

Desirable

• Previous experience working in General Practice or the NHS.
• Knowledge of NHS e-Referral Service (e-RS).
• Experience using clinical systems such as SystmOne.
• Medical terminology knowledge.
• Understanding of NHS referral pathways and cancer referral processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ACF Medical Group

Address

Fitzalan Medical Group

Fitzalan Road

Littlehampton

West Sussex

BN17 5JR

United Kingdom

Employer's website

https://www.thecoppicesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including:

Face to face and telephone consultations and queries,

Visiting patients at home and in nursing homes

Checking and authorising prescriptions

Reviewing clinical results and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

Developing care plans for health in consultation with patients and in line with current practice disease management protocols

Providing counselling and health education

Recording clear consultation notes to agreed standards

Recording health data correctly to meet QOF and enhanced service specifications

Collecting data for audit purposes

Compiling and issuing acute and repeat prescriptions.

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a salaried GP working within primary care.

Working with GP clinical system e.g. EMIS, AccuRx and DOCMAN

Clinical audit

Working within a team

Person Specification

Experience

Essential

• Experience of working in General Practice

Desirable

• Experience of working with EMIS Web, Accurx and Docman

Qualifications

Essential

• Current GMC registration
• A recognised GP training scheme completed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hodnet Medical Centre

Address

18 Drayton Road

Hodnet

Shropshire

TF9 3NF

United Kingdom

Employer's website

https://www.hodnetmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Works autonomously and accountable for own professional actions.

Undertake clinical practice at an advanced level using expert knowledge and clinical skills to deliver holistic care to people accessing primary health care services.

Assess, diagnose and treat patients attending primary health care services with a range of acute, non-acute and chronic medical conditions.

Assess, diagnose and treat patients in surgery or own home who require acute medical attention and refer to appropriate agency.

Admit patients to secondary care hospital in acute medical need.

Refer patients to other medical specialities for assessment if deemed appropriate.

Refer patients as appropriate to other members of the multidisciplinary team, secondary care and to other statutory and voluntary organisations including referral for x-ray.

Interpret a range of diagnostic tests and routine clinical procedures.

Make decisions where precedents do not exist, where appropriate without recourse to others e.g. direct referral of patients to Hospital Consultants without prior reference to other medical colleagues.

Advise and support others where standard protocols do not apply.

Work within professional guidelines and codes of conduct.

Work within all relevant practice policies and procedural guidelines e.g. infection control, chaperoning, risk management.

Extended and supplementary prescriber within scope of expertise

Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

Follow up own test results (training provided)

Record health data correctly to meet QOF and enhanced service specifications

Support and participate in shared learning and clinical meetings across the practice

Monitor and respond to safety alerts

Person Specification

About you

Essential

• A strong team player with excellent communication skills
• An experienced and autonomous clinician with advanced practice skills
• Registered with the NMC and appropriately qualified in advanced practice
• An independent prescriber
• Confident in assessing, diagnosing and managing patients
• Committed to high standards of patient-centred care
• A strong communicator and effective team player
• Passionate about continuous professional development and service improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hodnet Medical Centre

Address

18 Drayton Road

Hodnet

Shropshire

TF9 3NF

United Kingdom

Employer's website

https://www.hodnetmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MFDS/FDS and FRCS qualification with inclusion on the specialist list, CCT expected within 6 months of interview date, full GDC and GMC registration are essential.

Person Specification

Qualifications

Essential

• Full registration with the GDC
• Full registration with GMC

Clinical Skills and Experience

Essential

• CCT in Oral and Maxillofacial Surgery or equivalent

Professional Qualifications

Essential

• FRCS (OMFS) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

QMC Campus

Derby Road

Nottingham

NG7 2UH

United Kingdom

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL RESPONSIBILITIES

The post holder will:

• In accordance with the practice timetable, undertake a variety of duties including surgery consultations, urgent appointments, telephone consultations, clinical queries, triage and clinical decision-making.
• Assess, diagnose and manage acute presentations and same day care requirements within agreed clinical pathways.
• Authorise and process repeat prescriptions and respond to associated prescription queries.
• Complete referral letters (NHS and private)
• Make professional and autonomous clinical decisions in relation to presenting problems whether self-referred or referred by other healthcare professionals.
• Maintain accurate, clear and contemporaneous computer-based consultation records in accordance with agreed standards.
• Collect and contribute clinical data for audit and quality improvement purposes.
• Prescribe in accordance with local and national prescribing guidance.
• Participate in safeguarding processes and identify safeguarding concerns appropriately.
• Undertake all duties expected of a GP working within primary care appropriate to the role.

OTHER RESPONSIBILITIES WITHIN THE PRACTICE

The post holder will:

• Contribute to the teaching, support and development of doctors, nurses and wider clinical teams where appropriate.
• Maintain awareness of and compliance with all relevant practice policies and procedures including prescribing, confidentiality, data protection, health and safety, CQC standards and Quality and Outcomes Framework requirements.
• Demonstrate commitment to lifelong learning, reflective practice and evidence-based medicine.
• Maintain a professional appraisal and development portfolio.
• Contribute to audit, evaluation and clinical standard setting within the organisation.
• Support the development and effective use of electronic patient records.
• Attend training, Practice meetings and events organised by the Practice or external agencies as appropriate.
• Meet agreed timescales and deadlines for audits and contractual returns to support achievement of practice quality standards and contractual requirements.

CONFIDENTIALITY

In the course of carrying out duties, the post holder may have access to confidential information relating to patients, carers, practice staff and other healthcare professionals.

All such information must be treated as strictly confidential and handled in accordance with Practice policies, UK GDPR, Data Protection legislation and professional obligations.

Patients entrust the Practice with sensitive information and all staff are expected to respect patient confidentiality and maintain professional standards at all times.

HEALTH AND SAFETY

The post holder will assist in promoting and maintaining their own and others health, safety and security by:

• Following Practice Health and Safety procedures.
• Using workplace security systems appropriately.
• Identifying and managing risks within daily work activities.
• Participating in mandatory training and maintaining competence.
• Applying infection prevention and control procedures.
• Maintaining a safe and tidy working environment.
• Reporting accidents, incidents and near misses in accordance with Practice procedures.

EQUALITY, DIVERSITY AND INCLUSION

The post holder will:

• Support equality, diversity and inclusion across the Practice
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Work in accordance with Practice policies and current legislation.
• Promote equitable access and inclusive patient care.

PERSONAL AND PROFESSIONAL DEVELOPMENT

The post holder will:

• Maintain continued professional development and fulfil appraisal and revalidation requirements.
• Participate in annual performance and development reviews.
• Take responsibility for maintaining professional registration and competency.
• Support learning and development activities across the Practice where appropriate.

QUALITY AND CLINICAL GOVERNANCE

The post holder will:

• Contribute to clinical governance, quality improvement and risk management activities.
• Participate in Significant Event Analysis and learning reviews.
• Reflect on individual and team performance and identify opportunities for improvement.
• Work collaboratively with external organisations and multidisciplinary teams.
• Effectively manage workload, time and resources while contributing positively to team performance.

COMMUNICATION

The post holder will:

• Communicate effectively and professionally with colleagues and external agencies.
• Communicate sensitively and effectively with patients and carers.
• Recognise and support alternative communication needs where required.
• Contribute to effective multidisciplinary working.

CONTRIBUTION TO SERVICE DEVELOPMENT

The post holder will:

• Apply Practice policies, standards and guidance consistently.
• Participate in audit and service improvement activities.
• Work with Partners and the Management Team to achieve agreed standards, performance measures and objectives.
• Support implementation of new policies, procedures and service developments in line with NHS England, the Integrated Care Board (ICB) and relevant legislation.

SAFEGUARDING

Whitstable Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

All staff and post holders are expected to understand their safeguarding responsibilities, maintain appropriate training and act in accordance with local safeguarding procedures and Practice policies.