Job description

Job responsibilities

In this essential front-line position, the role is responsible for ensuring that appointment bookings are well-managed, a safe high-quality service is delivered to our patients, patient queries are answered and administration work is completed to a high standard.

The successful applicant will have an excellent telephone manner, be a team player and have the ability to work under pressure and problem solve.

The successful candidate must be flexible to be able to work extra hours to support colleagues sickness and holiday absence.

Person Specification

Experience

Essential

• The successful applicant will have an excellent telephone manner, be a team player and have the ability to work under pressure and problem solve.
• The successful candidate must be flexible to be able to work extra hours to support colleagues sickness and holiday absence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chelmer Medical Partnership

Address

20 Merlin Place

Chelmsford

CM1 4HW

United Kingdom

Employer's website

https://chelmermedicalpartnership.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Essential criteria Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.

Desirable

• Desirable criteria Experience of working in a GP practice, reception /Administration experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Practice Riverside

Address

Riverside Centre For Health

Park Street

Liverpool

L8 6QP

United Kingdom

Employer's website

https://www.firtreemc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

In accordance with the current access model, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion Making professional, autonomous decisions in relation to presenting problems Assessing the health care needs of patients with undifferentiated and undiagnosed problems Screening patients for disease risk factors and early signs of illness Developing care plans for health in consultation with patients and in line with current practice disease management protocols Recording clear and contemporaneous consultation notes to agreed standards Collecting data for audit purposes Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible) Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Person Specification

Qualifications

Essential

• Essential criteria
• Bachelor's degree in medicine (MBBS) or surgery (BMBS) that has been recognised by the General Medical Council (GMC).

Desirable

• Desirable criteria
• Experience of using Emis Web

Experience

Essential

• Ability to provide quality care Good interpersonal and communication skills Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety Attending training and events organised by the practice or other agencies, where appropriate.

Desirable

• Contributing to evaluation/ audit and clinical standard setting within the Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bousfield Health Centre

Address

Westminster Road

Liverpool

L4 4PP

United Kingdom

Employer's website

https://www.bousfieldhealthcentre.nhs.uk/# (Opens in a new tab)

Job description

Job responsibilities

Duties of the role include, but are not limited to:

• Provide general medical care to all registered patients during normal practice hours.
• Promote and maximise the health, wellbeing, and employability of Service personnel.
• Conduct mandatory medical examinations and deliver occupational health advice, including associated administrative duties.
• Provide preventative healthcare advice to individuals and Chain of Command.
• Oversee the management, monitoring, and reporting of communicable diseases.
• Deliver primary care emergency treatment where required within the establishment.
• Maintain an active role in clinical governance.
• Participate in audit activities aligned with personal and practice development plans.
• Work collaboratively with the primary healthcare team and line management.
• Undertake clinical leadership, including elements of line management where applicable.

Please see the attached job description and person specification for further information.

Cyber and Specialist Operations Command (CSOC)

Cyber and Specialist Operations Command (CSOC) is going through a significant transformation programme which aims to design the way in which the new Military Command conducts its business and delivers for Defence and the nation. As a consequence of this, posts within CSOC are/or may become subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Commands transformation programme is committed to following the MODs framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Commands personnel and Trade Unions.

Selection Process:

At application stage you will be assessed against Experience:

• Candidates will be required to provide CV details to include job history and previous skills and experience.
• Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

At interview you will be assessed against the following Behaviours:

• Communicating and Influencing
• Making Effective Decisions
• Leadership
• Changing and Improving
• Managing a Quality Service
• Delivering at Pace

Please see the link attached to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.

The interview may consist of a mix of direct questions and clinical situation-based scenarios.

Interviews will be held on a date to be confirmed.

The sift will be completed within 10 working days of the vacancy closing date.

There will be no reimbursement for any travel expenses for the interview.

Please note the salary will be pro-rata where part time hours are undertaken.

All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC.

If found successful for this position, you will be required to provide evidence of your immunity to Hepatitis B. Please note that evidence of your vaccination is not a proof of your immunity, but your serology levels will be required. Failure to provide sufficient evidence may result in the offer of employment being withdrawn.

To be considered for this role, qualifications and memberships detailed must be held in full, prior to submitting your application.

The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer). Non-Standard move applicants will be eligible for the full package, subject to eligibility.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative. https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

Person Specification

Registration Details

Essential

• Please provide your General Medical Council Registration number.
• You are required to be registered with the relevant professional body, as detailed in the advert, prior to submitting your application.
• Your application will not progress should you fail to provide a valid membership registration number.

Behaviour Statement

Essential

• Have you been dismissed for gross misconduct relating to bullying, harassment, discrimination or victimisation from any role in the past five years, or resigned or otherwise left a role but would have been dismissed for such gross misconduct because of an adverse decision, had you continued in that employment?
• Please respond with Yes or No as appropriate.

Qualifications

Essential

• Full registration with the General Medical Council (inc. licence to practice)
• On the GMC GP (General Practitioner) Register
• Holding a current Licence to practice

Desirable

• Current / recent clinical experience within Occupational Health.

Provide a CV

Essential

• Please copy and paste your full CV as your response to this question- you will not be able to upload your CV as an attachment.
• Please ensure to refer to the essential criteria where applicable as your application may be rejected should insufficient information to shortlist be included.
• Please use double spacing where possible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ministry of Defence (Defence Medical Services)

Address

Lichfield Medical Centre

Whittington Barracks

Lichfield

WS14 9PY

United Kingdom

Employer's website

https://www.gov.uk/government/organisations/ministry-of-defence (Opens in a new tab)

Job description

Job responsibilities

Patient Advisor

Job Description

Job title: Patient Advisor

Responsible to: Charlie Coney (Lead Patient Advisor)

Accountable to: GP Partners and Practice Manager

Job Summary

Undertake a wide range of administrative and reception duties and provide general support to the multidisciplinary team. Duties to include, greeting and directing patients, dealing with phone enquiries, making appointments, handling prescription requests and assisting patients as required.

Main duties and responsibilities

Providing an efficient and friendly reception service for all patients and visitors to our surgery

Providing accurate, efficient and effective administrative support to doctors and other members of the clinical team at our surgery

Making appointments, dealing with telephone enquiries and processing online enquiries

Specific duties

Reception

Dealing with all general enquiries and making appointments for patients

Taking messages and passing the information on to the intended recipient

Monitoring patient appointments and keeping patients informed of any delays

Advising patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)

Keeping reception area clean and tidy

Receiving clinical samples from patients

Receiving payments for private fees, issuing receipts

Opening and closing the Practice and setting the alarms when required

Repeat Prescriptions

Preparing repeat prescriptions for GPs to sign and issue through Electronic Prescribing System

Dealing with prescription enquiries from patients and pharmacists

Filing prescriptions ready for collection

Administration

Providing general administrative support to the clinical team

Undertaking a wide range of administrative duties including processing mail, e-mails, word processing and photocopying

Processing patient requests received through Anima online triage

Scanning and linking consultant letters and test results to patient records

Booking appointments for patient recalls and updating the patient records appropriately

Ensuring correspondence, reports and results are filed appropriately

Arranging emergency and urgent patient transport when requested by a GP

Other requirements of the post

Feedback any relevant patient related information to Nurses or Doctors

Work as an effective team member with all administrative and clinical colleagues at the Practice

Follow all practice policies, procedures and protocols including those in the staff handbook

Contribute to the development and improvement of patient services

Attend meetings with other clinical and administrative colleagues

Maintain a good relationship with patients, relatives, carers, other health and social care colleagues and voluntary organisations

Respect privacy, dignity, needs and beliefs of patients and carers

Act in a way which is welcoming to the individual, which is non-judgemental and respectful of their circumstances, feelings and rights

Provide cover for colleagues who are absent from work due to sickness or holidays

Education and development

Participate in any training and development activities arranged by the Practice

Complete mandatory e-learning training

Participate in an annual performance review

Maintain an awareness of all practice policies and procedures.

Confidentiality

Maintain confidentiality relating to patients, staff, visitors and general practice business

Uphold the Caldicott Report Principles with respect to the confidentiality of patient identifiable information

Comply fully with the Data Protection Act 1988 and General Data Protection Regulations 2018

Health and Safety

Be aware of an employees responsibilities under the Health and Safety at Work Act (1974)

Take care of your own health and safety, and not interfere with or misuse, anything provided for your health and safety or welfare

Cooperate with employers to ensure compliance with health and safety requirements

Report all non-clinical and clinical accidents or incidents promptly and when requested, co-operate with any investigations undertaken

Security

Remain vigilant at all times and report any suspicious activity to your line manager

Keep surgery keys and fobs safe

Not sharing door access codes or alarm codes

Ensuring that all external doors and windows are closed and setting the intruder alarm if you are the last person to leave the building

Equality, Diversity and Inclusion (EDI)

Demonstrate a positive attitude towards EDI and not discriminate against patients, their families or colleagues on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Person Specification

Qualifications

Desirable

• We are looking for people who have the following skills:
• Confident communication skills both in person and on the phone
• Enthusiasm, motivated and with a robust sense of humour
• Ability to work as part of team and help develop ideas and improvements in how we work
• Confidence in using a computer
• It will be highly desirable to have some knowledge of the following IT packages:
• Outlook
• Word
• Excel
• Web based programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cleevelands Medical Centre

Address

Sapphire Road

Bishops Cleeve

Cheltenham

Gloucestershire

GL52 7YU

United Kingdom

Employer's website

http://www.cleevelandsmedicalcentre.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The applicant must be able to undertake:

Person Specification

Qualifications

Essential

• Registered Nurse with NMC (Nursing and Midwifery Council) registration fully licensed to practice in the UK.
• Relevant clinical training or experience in primary care nursing including treatment room procedures, immunisations, and long-term condition management, cytology.
• UK driving licence

Desirable

• Professional development courses relevant to primary care nursing or patient care excellence.

Experience

Essential

• Previous Practice Nursing experience within a General Practice setting is essential for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Brinsworth and Whiston Medical Centre

Address

171/173 Bawtry Road

Brinsworth

Rotherham

S60 5ND

United Kingdom

Employer's website

https://www.brinsworthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Applicants should refer to the attached job description for full information.

Job Summary

The post holder will be working with Horton Primary Care Network a network of ten GP practices working collaboratively across the network area with our community partners to deliver the best possible health and wellbeing care for our local population.

This is a pivotal role, the purpose of which is to provide strategic and operational management support to the Clinical Director and PCN Board to deliver local strategic objectives.

The postholder is required to work from the PCN Head Office at Little Horton Lane Medical Centre remote working from home is not an option to ensure direct, face to face collaboration with the Clinical Director and PCN and practice teams.

The manager will be comfortable looking strategically, exploring new ways of working, suggesting options for change and being prepared to push the boundaries of established thinking.

The PCN practices have agreed to work together to deliver the NHS Long Term Plan and Network Contract DES. The post holder will be expected to deliver local strategic objectives and priorities acting as the key enabler for the Clinical Directors vision.

Key Roles and Responsibilities

Strategic management and planning

Contribute to PCN strategy; formulate objectives and research and develop ideas for future PCN organisational development

Monitor and evaluate performance of the PCN against objectives; identify and manage change

Prepare and annually update a PCN Strategic Development Plan, overseeing the implementation of the aims and objectives

Assist the Clinical Director in analysing service specification, performance indicators and data collection requirements to inform design for new PCN services

Direct Collaboration with the Clinical Director (Core Requirement)

Work very closely and intensively with the Clinical Director on a daily basis, providing direct management support, strategic advice, and operational oversight from the shared office base at Little Horton Lane Medical Centre.

Act as the Clinical Director's right hand, ensuring seamless communication and execution of PCN priorities through daily face-to-face interactions.

Provide immediate, on-site support to the Clinical Director, enabling rapid decision-making and problem-solving without the delays associated with remote communication.

Attend relevant local meetings in agreement with the Clinical Director, share views, and liaise with member practices and other agencies.

Communication & Stakeholder Engagement

Develop and maintain effective communication both within the PCN and with relevant outside agencies.

Support PCN GP practices and ensure effective two-way communication between practices and the PCN. The successful candidate will understand the specific nuances and cultures of each of the 10 practices within the Horton PCN.

Build strong relationships with stakeholders, acting as the "glue" between the practices and the PCN Board.

Represent the PCN at meetings, in the community, and to the media as and when required.

Operational Delivery & Project Management

Provide project management for the implementation of PCN initiatives.

Keep abreast of national policies relating to the PCN DES. Support local PCN developments, in line with local (ICB) and national (NHSE) requirements.

Identify opportunities where it will be beneficial to work as a PCN rather than individual practices and bring these to fruition.

Oversee the coordination and delivery of enhanced services and other service submissions on behalf of the PCN.

Oversee the administration of the PCN, ensuring a well-organised and efficient operational framework.

Support and work with practices which may be experiencing difficulties achieving PCN targets, using existing relationships to facilitate support and improvement.

Governance & Compliance

Identify and record risks and issues, developing contingency plans with service leads.

Ensure all relevant national strategies, policies, targets and frameworks are fully adhered to and implemented.

Ensure compliance with GDPR and other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

Work with the general practice teams to ensure the practices are compliant with CQC standards.

Team & Staff Management

Co-ordinate the induction, and training of new and existing PCN staff contracted via the ARRS.

Provide management and support to PCN employed staff.

Clarify objectives and priorities for network delivery in line with operational realities, financial parameters and contract requirements.

Support the clinical teams to deliver an efficient, high level of services to practices and patients.

General

Ensure that all activities are monitored and evaluated.

Attend internal meetings as required.

Work in accordance with all policies, including the equal opportunities policy and practice.

Attend any training courses and supervision sessions as required.

Work with due regard to the Health and Safety Policies, ensuring all practices and procedures are undertaken in accordance with issued guidelines.

Undertake any other duties as may reasonably be required from time to time.

To be prepared to work flexibly, including evenings and weekends if required.

Person Specification

Personal Qualities

Essential

• Self-motivated with strong communication skills, an enabler and forward thinker
• Able to build and maintain relationships whilst maintaining appropriate professional boundaries - essential for working with the ten member practices
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Able to work in a changing environment
• Have an insight into own learning and development needs
• Requires a flexible approach and a need to be highly motivated
• Have developed personal resiliance

Desirable

• A strong alignment with the vision of the Clinical Director and the PCN Board

Experience

Essential

• Specialist knowledge of working in an administrative and business environment and its systems and practices including projects, business/strategic planning and information management
• Demonstrable experience of effective planning and organisational skills to deliver targets to deadlines
• Experience of successfully developing and implementing projects.
• A minimum of two years experience of working in a senior management role

Desirable

• Knowledge of primary care contracting and commissioning
• Experience of working in primary care or the wider NHS
• An understanding of the specific health inequalities and demographic challenges facing the Bradford City ICB area
• Proven ability to work collaboratively with multiple GP practices simultaneously

Qualifications

Essential

• Educated to degree level in a relevant subject or management qualification at equivalent level
• Training / experience of working at graduate level

Desirable

• Evidence of continued professional development

Skills and abilities

Essential

• High level of professional interpersonal and communication skills with the ability to persuade and negotiate.
• High calibre of technical literacy; Microsoft Applications eg Word, Excel, Microsoft Teams, Outlook.
• Experience of general practice clinical systems and reports (ideally SystmOne)
• Proactive and a natural leader to promote new thinking and ways of working
• Supporting colleagues to work as an effective team and develop their own skills.
• Excellent motivational skills to ensure completion of tasks on time and able to effectively influence others to complete agreed actions
• Ability to analyse/collate and interpret information and present results in a clear and concise manner
• Effective problem solver and strong negotiation skills
• Ability to use initiative, make decisions and solve problems independently and to know when to refer upwards
• Ability to provide and receive sensitive information in a confidential manner, resolve queries and conflict by using tact, diplomacy and emotional intelligence
• Ability to manage and prioritise own workload and work unsupervised
• Ability to engage with external agencies and stakeholders to represent the PCNs interests

Desirable

• A strong alignment with the vision of the Clinical Director and the PCN Board

Other

Essential

• The successful applicant must be flexible and able to adapt to an ever-changing environment

Desirable

• Full driving licence and have access to a vehicle to allow independent travel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

City Health Federation

Address

LITTLE HORTON LANE MEDICAL CENTRE

392 LITTLE HORTON LANE

BRADFORD

WEST YORKSHIRE

BD5 0NX

United Kingdom

Employer's website

https://city-health.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Summary

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all patients.

Clinical Responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork (docman) and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organization

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Recording clear and contemporaneous consultation notes to agreed standards

Screening patients for disease risk factors and early signs of illness

Developing care plans for health in consultation with patients and in line with current practice disease management protocols

Providing counselling and health education

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Collecting data for audit purposes

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a General Practitioner working within primary care.

Other Responsibilities

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety etc

Contributing to the development of computer-based patient records in a timely fashion

Contributing to the summarising of patient records and coding patient data with applicable codes relating to QOF and practice policies

Contributing to evaluation/audit and clinical standard setting within the organisation

A commitment to life-long learning and audit to ensure evidence-based best practice

Attending training and events organised by the practice or other agencies, where appropriate.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Safeguarding

Greenbank Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The post holder will complete the required level of safeguarding mandatory training, demonstrate a good understanding of safeguarding and will strictly adhere to the Practices safeguarding policies and procedures.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will be expected to promote and maintain their own and others health, safety and security as defined in the Practices Health & Safety Policy.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any internal or external training programmes implemented by the Practice relevant to their role. This will include all mandatory training and may occasionally involve attending for training off-site.

Person Specification

Qualifications

Essential

• REgistered GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenbank Medical Practice

Address

Barley Clough Medical Centre

Nugget Street

Oldham

Lancashire

OL4 1BN

United Kingdom

Employer's website

https://www.greenbankmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Reception

• Manage appointment requests both face to face, over the telephone and via online methods
• Receive patients and deal with their queries
• Provide information to patients, including test results
• Deal with general enquiries from hospitals and other external agencies
• Respond to requests from clinicians and staff using organisation systems
• Arrange patient services e.g chaperones, interpreters, hospital transport as needed
• Process correspondence via email, post and file information accordingly
• Process new registrations and changes of address
• Follow systems for receiving, updating and handling confidential patient records
• Liaise with Practice Team to ensure resolution of I.T or security issues
• Follow daily protocols for the secure opening and closing of the Practice

General

• General admin duties
• Promote and maintain standards relating to CQC including Health and Safety
• Support equality, diversity and the rights of patients and carers
• Maintain strict confidentiality on all matters relating to patients/ carers/ colleagues/ other health workers/ the business of the Practice
• Promote the good reputation of the Practice
• Participate in training programmes as requested to enable the efficient running of the practice and meet any professional minimum competence requirements
• Work in accordance with Practice protocols
• Participate in the annual appraisal process

Person Specification

Experience

Essential

• Experience of working in a customer facing role

Desirable

• Experience of working in a medical practice
• Experience of working in the health service

Knowledge & Skills

Essential

• Proficient in keyboard skills and IT
• Excellent communication skills
• Excellent telephone manner
• Good organisational skills
• Good listening skills
• Able to work as part of a team
• Able to work without close supervision
• Able to work well under pressure
• Tactful and diplomatic
• Good timekeeper
• Able to use own initiative
• Approachable
• Willingness to ask questions and find out information
• Conscientious

Desirable

• Familiar with medical terminology
• Familiar with clinical IT packages such as Emis web and Docman
• Current driving license

Qualifications

Essential

• Good standard of general education (GCSE O levels at Grade A-C) or equivalent.
• Good standard of numeracy & literacy

Desirable

• NVQ3/RSA3/AMSPAR or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fownhope Medical Centre

Address

Common Hill Lane

Hereford

Herefordshire

HR1 4PZ

United Kingdom

Employer's website

https://www.fownhopesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Clinical Pharmacist will work as part of the multidisciplinary primary care team, providing expert support on medicines optimisation, prescribing and patient care.

Key responsibilities include:

• Conduct structured medication reviews and support patients with long-term conditions.
• Review and optimise prescribing to ensure medicines are safe, effective and cost-effective.
• Identify and manage medication-related risks, interactions and side effects.
• Support the management of chronic conditions such as diabetes, hypertension, cardiovascular disease and respiratory conditions.
• Provide advice to GPs and other clinicians on prescribing and medicines management.
• Respond to medication queries from patients and healthcare professionals.
• Undertake medication reconciliation following hospital discharge and care transitions.
• Support audits, clinical reviews, prescribing quality improvement and QOF-related work.
• Promote safe prescribing and adherence to local and national prescribing guidelines.
• Work collaboratively with GPs, nurses, HCAs, reception and other members of the practice team.
• Maintain accurate clinical records and work within professional, legal and NHS requirements.

Person Specification

Qualifications

Essential

• GPhC registered Pharmacist

Desirable

• Experience in clinical pharmacy and medicines management
• Experience working in general practice/primary care

Experience

Essential

• Experience in clinical pharmacy and medicines management
• Experience working in general practice/primary care

Desirable

• Experience with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Scarsdale Medical Centre

Address

Scarsdale Medical Centre

2 Scarsdale Place

London

W8 5SX

United Kingdom

Employer's website

https://www.scarsdalemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

A full job description and further information can be downloaded from the right hand side of this page.

Further Information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please get in touch we are happy to help.

Salary £45,854 to £56,570 per annum dependent on skills and experience

Contract 12 months FTC covering Maternity Leave

Hours per week 37.5 hours per week to be worked over Monday to Friday - 09:00 to 17:00

Location Remote Working with travel required across the North East region to deliver training and supervision on a regular basis and occasional travel to head office when required.

The units you will need to visit include:

Doncaster, York, Leeds, Bradford, Middlesbrough, Newcastle, South Shields, Nottingham

There will also be some national travel expected on a less regular basis.

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Qualifications

Essential

• Registered Adult Nurse level 1 / Registered Midwife (practising)
• Educated to level 3 in safeguarding
• Active NMC registration and valid PIN

Desirable

• Leadership role or specialist training in safeguarding

Knowledge & Skills

Essential

• Knowledge of relevant legislation and safeguarding practices
• Interpersonal and staff management skills with the ability to develop and maintain constructive relationships
• Ability to develop policies, guidelines and projects from initiation to completion

Desirable

• Knowledge and understanding of clinical governance and risk management
• Ability to perform analysis of incidence and trends

Experience

Essential

• Safeguarding supervision experience and skills
• Teaching experience and skills
• Experience of working across organisational and professional boundaries and monitoring standards of care

Desirable

• Experience of working in sexual and reproductive health

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• Are you aware we are unable to offer visa sponsorship for this role?
• Please state your Professional body and membership e.g. NMC Midwives (RM)
• Please state your Membership/Registration number along with your expiry/renewal date
• This is a remote working role with weekly travel to our units in the North East region. Can you travel to all units?
• Are you aware that this role is on a 12 month FTC covering maternity leave?
• We are looking to appoint to this role as soon as possible. Could you please confirm your current notice period and, if successful, your earliest possible start date?

Desirable

• Please add any further information/summary you wish to add in support of your application for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

B P A S

123 Thorne Road

Doncaster

South Yorkshire

DN2 5BQ

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will provide a broad range of practice nursing services and work closely with our Lead Nurse, GP team and wider clinical team.

Depending on experience and competencies, duties may include:

• Wound care, ulcer management and Doppler assessment
• Removal of sutures
• Cervical cytology
• Routine and childhood immunisations
• Chronic disease management
• Asthma and COPD reviews
• Peak flow assessment and spirometry
• Diabetes and cardiovascular disease management
• Travel health
• Contraception and women's health
• Venepuncture
• ECGs
• Urinalysis and collection of clinical samples
• New patient health checks
• Ear care
• Assisting with minor surgery and coil fittings where required
• Chaperoning and supporting patients during examinations
• Requesting appropriate pathology investigations within scope of practice
• Supporting patient recalls and follow-up
• Maintaining accurate and contemporaneous clinical records
• Following agreed clinical protocols and escalating to the Lead Nurse or GP where appropriate

The postholder will also contribute to infection prevention and control, maintenance of clinical stock and equipment, clinical audits and the continued development of nursing services within the practice.

Person Specification

Experience

Essential

• Registered Nurse with current NMC registration
• Experience and competence in wound care, including ulcer care
• Experience in routine immunisations
• Experience in childhood immunisations
• Competence in removal of sutures
• Excellent communication and interpersonal skills
• Ability to work effectively both independently and as part of a multidisciplinary team
• Commitment to high-quality, patient-centred care

Desirable

• Previous experience within general practice or primary care
• Diabetes management
• Asthma and COPD management
• Spirometry
• Cervical cytology
• Travel health
• Women's health and contraception
• Experience of chronic disease management
• We are happy to support the successful candidate with additional training and development where required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Jorvik Gillygate

Address

Woolpack House

The Stonebow

York

North Yorkshire

YO1 7NP

United Kingdom

Employer's website

https://www.jorvikgillygatepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

• Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs
• Cytology Provide cervical screening and sexual health services as per contract requirements.
• Wound care / ulcer care/Doppler
• Removal of Sutures
• New Patient Medicals/Urinalysis
• ECGs
• Asthma/FENO Readings/Spirometry
• Venepuncture
• Hypertension Management
• Ear syringing
• Routine immunisations/Childhood immunisations
• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Requesting pathology tests, for example urine culture, swabs
• Following agreed clinical protocols with referral to senior nurses or GPs as appropriate

Other tasks will include:

• Maintaining and cleaning equipment used by the nurses and GPs
• Maintaining GP and Nurses rooms, stocking and rotating items as required
• Maintain general tidiness and cleanliness of nurses and treatment rooms
• Maintain stock of waiting room leaflets as instructed by partners and Practice Manager
• Ordering of vaccinations to maintain stock levels
• Participation in administrative systems in the Practice
• At all times there will be a need to maintain accurate records
• A duty to advise senior nurses of potential problems or errors within a range of assigned tasks
• Attend and participate in any Practice meetings when required.

Contribution To the implementations of Services:

• To support the Infection Prevention Control (IPC) Team/Lead to work to the IPC Policy supporting the implementation of audits, training, support and evidence of compliance to the Practice Manager
• To assess the needs of patients ensuring the provision of healthcare is appropriate, incorporating evidence-based practice
• As required, to provide routine nursing care to patients in accordance with clinical based evidence, NICE and the NSF
• Conduct chronic disease reviews (asthma, COPD) within your remit
• Ensure accurate coding and documentation to support QOF indicators
• Monitor and recall patients for annual reviews and follow-ups where required
• Support vaccination and immunisation programmes (e.g., flu, shingles)
• Support the team to improve QOF performance
• Support the Delivery of services under Enhanced Services (ES), Local Incentive Schemes (LIS), and Directed Enhanced Services (DES) within your remit
• Contribute to data collection and reporting for contract compliance
• As required, advise potential diagnosis and manage acute and chronic conditions within your remit
• To review patient medications to enhance compliance in accordance to own scope of practice
• To request pathology services and process pathology results as required
• To oversee the provision of chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required
• to maintain accurate clinical records in conjunction with current legislation
• To ensure read codes are used effectively
• To understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• To assist GPs with minor surgery when required
• To prioritise health issues and intervene appropriately
• To support the team in dealing with clinical emergencies
• To assist vaccination programme clinics for adults and children

The responsibilities described above are not exhaustive and may be amended from time to time in line with the needs of the practice. The post holder may be required to undertake other duties commensurate with the grade and scope of the role, subject to workload, staffing requirements and their level of competence.

Person Specification

Experience

Essential

• Experience of working in a primary care, community nursing, or comparable healthcare setting.
• Experience of delivering patient-centred nursing care.
• Experience of chronic disease management, including long-term conditions such as asthma & COPD
• Experience and Accredited Qualifications in Spirometry testing
• Experience in Performing FeNO Testing and Using FeNO Equipment
• Experience of undertaking wound care, including wound assessment and removal of sutures and staples.
• Experience of immunisation and vaccination programmes.
• Experience of ECG recording.
• Experience of health promotion and preventative healthcare.
• Experience of maintaining accurate clinical records using electronic patient record systems.
• Experience of working independently and managing a caseload within own scope of practice.
• Experience of working effectively within a multidisciplinary team.
• Experience of following clinical protocols, policies and procedures.
• Experience of requesting pathology tests and managing results within own scope of practice.

Desirable

• Experience of working within a GP practice environment.
• Experience of cervical cytology screening.
• Experience of supporting childhood immunisation programmes.
• Experience of women's health services, including contraception advice.
• Experience of using SystmOne clinical system.
• Experience of supporting digital triage systems such as Anima Health.
• Experience of infection prevention and control activities.
• Experience of quality improvement initiatives, audits, benchmarking, QOF or enhanced services.
• Experience of managing care for elderly or housebound patients.
• Experience of mentoring, teaching or supervising students and junior staff.

Qualifications

Essential

• Registered Nurse (Nursing and Midwifery Council)
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health FIT clearance
• Meet the requirements and produce evidence for nurse revalidation
• Evidence of continuing professional development (CPD) commensurate with the role of a Practice Nurse
• Experience of working in a primary care environment
• Experience of chronic disease management
• Experience of working autonomously
• Wound care/removal of sutures and staples
• ECGs
• New patient medicals
• Requesting pathology tests and processing the results, advising patients accordingly
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and associated policy
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Chaperone procedure
• Women's health (cervical cytology, contraception, etc.)
• Experience and Accredited Qualifications in Spirometry testing
• Proficiency in Performing FeNO Testing and Using FeNO Equipment
• Excellent communication skills (written and oral)
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible and co-operative
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort

Desirable

• Venepuncture
• Strong IT skills
• Clear, polite telephone manner
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena
• Knowledge of health promotion strategies
• Chronic disease management
• Experience of managing elderly and housebound patients
• Experience of quality initiatives, i.e., benchmarking
• Mentor or teaching qualification
• Post graduate diploma or degree (Chronic Disease Management)
• Nurse prescriber
• Family planning qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Care Navigator West Derby Medical Centre

REPORTS TO: Leadership team

Accountable to : Head of Operations

HOURS: Flexible between 7:00 20:00 as per rota

SALARY: £12.68 per hour

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professionals in a courteous, efficient, and effective way. To possess excellent customer care skills and ensure all patients and staff are offered an effective, efficient, and courteous service always

Provide general assistance within the whole Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• To have a thorough knowledge of all Practice procedures and protocols and EMIS clinical system
• To work in accordance of written protocols
• Handling and opening of all mail coming into the surgery
• Scanning all hospital and clinics correspondence into the practice clinical system
• Digital fax and photocopy as requested
• Coding hospital discharge and clinic letters
• Taking action of all necessary hospital discharge letters/clinic letters
• Summarising patient files
• Registering & deducting new and old patients
• Checking NHS mail, OOH and electronic letters for any action needed i.e. eConsultations
• Using Iplato/Accurx to send text messages to patients
• Opening and closing of business premises
• Stocking clinicians rooms with all appropriate equipment
• Cold chaining (checking fridge temperatures are within range and reporting any abnormal readings to practice management)
• Use of PCSE for record movement and queries

• Navigating patients to the most appropriate services i.e. identifying emergencies, referring calls to nominated stakeholders .
• Liaising with patients at the reception desk and via telephone and also digitally
• Liaising with all non-practice staff i.e. ICB teams , Care home staff , Health Visitors, District Nurses Community matrons , Coroners office etc.
• Handling patient queries politely and courteously
• Processing repeat prescriptions
• Signing out controlled drug prescriptions
• Taking action of alerts for monitoring bloods/chronic illnesses ensuring patients are up to date
• Meeting QOF / IIF / GP Spec targets, and arranging appropriate appointments and adding correct invite codes
• Processing blood forms when instructed by GP or when checking if patient is overdue for any specific blood tests
• Making general referrals to Treatment room, district nurses etc.
• Creating receiving and completing tasks between clinical and non-clinical staff
• Processing letters to patients
• Identifying emergencies and ensuring all protocols are followed during these emergencies
• Proactively handling minor complaints from patients and referring to the leadership team when required

• Process appointment requests for urgent on the day and future appointments from patients by telephone, in person, via email or eConsultation
• Taking home visit request

• Registrations of new patients computer data entry and medical records
• Process patients change of address computer data and medical records (have knowledge of Practice area boundary )
• Process repeat prescription request in accordance with Practice guidelines

• Have working knowledge of telephone system, during and after hours
• Answer the telephone in polite and courteous and professional manner and adhere to practice guidelines at all times
• Handling complaints received from telephone on a courteous , polite manner

• Clear rooms after surgeries and ensure they are stocked for the following day
• Ensure building security have thorough knowledge of doors/windows/alarm process
• Any other tasks and duties allocated by the leadership team that are deemed to be necessary
• Problem solving with colleagues in a positive , professional manner
• Team support

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance at all times
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Good standard of education

Desirable

• Experience within an NHS setting with EMIS / Clinical system experience

Experience

Essential

• Must be able to work as part of a team and also autonomously

Desirable

• Experience of working within primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Derby Medical Centre

Address

West Derby Medical Centre

3 Winterburn Crescent

Liverpool

L12 8TQ

United Kingdom

Employer's website

https://westderbymc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing electronic & computer-generated acute and repeat prescriptions
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• The post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Read-coding patient data
• Attending training and events organised by the practice or other agencies

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others’ health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control
• Safe management of sharps use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication team and will strive to:

• Communicate effectively with patients, carers and team members

Recognise people’s needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• Medical practitioner whose name is included in the
• General MC Register
• Not subject to suspension under section 41A of the
• Medical Act 1983
• Qualified GP with Certificate of Completion of
• Training (CCT)
• Currently on National Performers List
• Has DBS clearance Has had an annual NHS appraisal where
• applicable
• Has been revalidated as required

Desirable

• Evidence of further postgraduate educational
• activities in relevant fields
• MRCGP
• DCH
• DRCOG
• RCGP
• Evidence of CPD activities

Experience

Essential

• Recent experience of working in general practice in
• the UK
• Commitment to and experience of working as part
• of a multi-disciplinary and skill mixed team
• environment
• Experience of working to achieve standards within
• the Quality and Outcomes Framework (QOF)

Desirable

• Evidence of independent working in General
• Practice
• Experience of supporting service change
• Evidence of participation in QOF
• Evidence in participation in Audit

Skills and Ability

Essential

• Understand the health and social needs of the local
• patient population
• Commitment to personal and professional
• development
• Commitment to education and training
• Excellent verbal and written communication
• Excellent record keeping skills
• Understanding the current issues and challenges
• facing primary care
• Confident in using IT (word/excel/outlook) & clinical
• systems
• Excellent time management
• Good analytical skills

Desirable

• National NHS guidance and structure
• Familiar with the clinical system , SystmOne