Job description

Job responsibilities

• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use of judgment to ensure that patients with no prior appointment who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients.
• Receive and make telephone calls as required.
• Ensuring new patients are registered onto the computer system promptly and accurately.
• Enter requests for home visits into the computer.
• Action repeat prescription requests.
• Advise patients of relevant charges for private work (non-General Medical Services).
• Retrieve and re-file records as required.
• Ensure correspondence, reports, results etc. are filed electronically promptly and in correct patient record.
• Opening and closing premises.
• Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager.

Applicants must be able to adhere to strict confidentiality, GDPR, Equality & Diversity and Quality guidelines.

Person Specification

Experience

Essential

• Computer literate, good communication skills, good telephone manner, able to prioritise work, keyboard and computer skills, ability to adapt to changing circumstances, previous receptionist experience, customer service, computer experience, general office procedures, customer care filing systems (paper & electronic), works well in a team, works well under pressure, friendly, kind and caring.
• Good general standard of education to include Maths & English qualifications. Good communication skills.

Desirable

• Experience working in a GP Practice and use of SystmOne.
• Ability to touch type, hospital or other medical environment experience, medical terminology, patient information systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stapenhill Medical Centre

Address

Fyfield Road

Burton-on-trent

Staffordshire

DE15 9QD

United Kingdom

Employer's website

http://www.stapenhillmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Utilisation of SystmOne clinical system
• Consult with patient face to face and by telephone as required
• Undertake home visits when required
• Prescribe, refer, treat and advise patients as required
• Respond to clinical queries from the wider team
• Contribute to completion of the clinical task group
• Fair share of clinical administration, including tasks, bloods, and other general duties,
• Complete medical reports as and when required (shared out across the team)
• Provide support to the wider clinical team including being available to our highly experienced ANPs when required
• Other duties as may be reasonably required from time to time

(please note, protected time will be available for certain duties)

Person Specification

Qualifications

Essential

• Medical degree
• Full registration with GMC

Desirable

• GP registrar training
• Completion of GP vocational Training

Experience

Essential

• Experience of using Systmone clinical system.

Desirable

• Experience or interest in training other trainee GPs and trainee practitioners.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fuller and Forbes Partnership

Address

Queens Medical Centre

Queen Street

Barnstaple

Devon

EX32 8HY

United Kingdom

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The PCN Pharmacy Technician will work as part of the multidisciplinary team to support medicines optimisation and the safe and effective management of medicines across the PCN.

Key responsibilities will include:

• Processing and actioning medicines-related clinical correspondence, including letters from secondary care, community pharmacies and private healthcare providers.
• Updating patient medication records and repeat medication templates in accordance with agreed protocols.
• Managing pharmacy technician tasks, including medicines synchronisation, out-of-stock queries, repeat medication discrepancies and appropriate acute medication requests.
• Responding to appropriate medicines-related queries from patients, community pharmacies and care homes.
• Supporting communications relating to compliance aids and medication changes.
• Communicating previously agreed clinical decisions to patients where appropriate.
• Reviewing and actioning relevant medicines safety alerts.
• Supporting high-risk drug monitoring and following up patients in accordance with practice protocols.
• Undertaking scheduled medicines safety searches, including DOAC monitoring and searches relating to contraindicated medicines.
• Supporting medicines safety requirements relating to sodium valproate and other high-risk medicines.
• Managing proxy access for authorised care home staff.
• Liaising effectively with Clinical Pharmacists, GPs, community pharmacies, care homes and the wider multidisciplinary team.
• Maintaining accurate and appropriate patient records.
• Recognising the limits of professional competence and escalating clinical queries or concerns to the appropriate clinician.
• Working in accordance with PCN policies, procedures and agreed protocols.
• Participating in appropriate training, professional development, supervision and appraisal.

The above is not an exhaustive list of duties. The successful candidate will receive appropriate training and support and will not be expected to have prior experience of every local process or protocol.

Person Specification

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• BTEC/NVQ Level 3, Diploma in Pharmacy Service Skills or equivalent recognised Pharmacy Technician qualification.
• Evidence of continuing professional development and commitment to maintaining professional competence.
• Willingness to undertake relevant training and development required for the role.

Experience

Essential

• Experience working as a registered Pharmacy Technician within a healthcare or pharmacy setting.
• Experience of working effectively as part of a multidisciplinary or wider healthcare team.
• Experience of dealing with medication-related queries and communicating with patients and healthcare professionals.
• Experience of maintaining accurate and confidential patient or healthcare records.
• Understanding of medicines management, medicines optimisation and medication safety.

Desirable

• Previous experience working within general practice, primary care or a Primary Care Network.
• Experience supporting high-risk drug monitoring and medicines safety work.
• Experience processing medicines-related correspondence from primary and secondary care.
• Experience using GP clinical systems, such as SystmOne.
• Experience using TeamNet or similar primary care systems.

Skills

Essential

• Excellent verbal and written communication skills.
• Good organisational and time-management skills.
• Ability to prioritise and manage workload effectively.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently and use initiative within agreed protocols.
• Ability to work effectively as part of a multidisciplinary team.
• Confident IT skills and ability to learn new systems.
• Ability to communicate sensitively and professionally with patients, carers and colleagues.
• Understanding of confidentiality, information governance and data protection.
• Commitment to patient safety and high-quality patient care.
• Professional, reliable and approachable manner.
• Flexible and adaptable approach to work.
• Willingness to undertake training and develop within the role.

Desirable

• Knowledge of the role of Pharmacy Technicians within general practice and Primary Care Networks.
• Understanding of current medicines safety issues within primary care.
• Knowledge of high-risk medicines and associated monitoring requirements.
• Familiarity with PCN working and multidisciplinary teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

St Paul’s Primary Care Network

Address

St Pauls Medical Centre

121 Swindon Road

Cheltenham

Gloucestershire

GL50 4DP

United Kingdom

Employer's website

https://www.stpaulspcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Physician Associate you will be acting within your professional boundaries, providing care for patients from initial history taking, clinical assessment, diagnosis, treatment and evaluation of their care under the supervision of a GP. You will demonstrate safe, clinical decision-making and expert care for patients within the practice, in consultation with the relevant GP. You will work within your professional boundaries as part of the surgery team.

Your work will demonstrate improvement in patient outcomes, contributing to reduce health inequalities in the surgery , improving the efficiency of general practice and delivering a best in class service.

Mentorship and supervision will be provided by designated medical personnel. The level and type of supervision will be dependent on the post holders skills and knowledge and determined by the organisations clinical governance arrangements. You will follow recommended annual appraisals and continuing professional development set out by the Faculty of Physician Associates (FPA).

You will be a core part of the growing surgery team, providing services to the patients registered with the GP practice.

Scope and purpose of the role

• To deliver a high standard of patient care using advanced autonomous clinical skills with in-depth theoretical knowledge and evidence-based practice working under the supervision of a GP
• To manage a clinical caseload and deal with presenting patients needs in a primary care setting
• To provide clinical leadership where appropriate within the surgery team, supporting other members of the team to develop and maintain clinical skills appropriate to your role and expertise.

Primary Duties and Areas of Responsibility

All Physician Associates must work within their competencies and have professional indemnity for their role.

Clinical

• Provide first point of contact for patients presenting with undifferentiated, undiagnosed problems, utilising history taking, physical examination, problem-solving and clinical decision-making skills to establish a working diagnosis and management plan working in partnership with patients.
• Undertake consultations (in person, video and telephone) for emergency or routine problems including management of long-term conditions.
• Instigate necessary invasive and non-invasive diagnostic tests or investigations and interpret findings/reports within your scope of competence. Discuss the result and implications of laboratory investigations with patients.
• Utilise local and national clinical guidelines and promote evidence-based practice.
• Offer a holistic service to patients and their families, developing where appropriate an on-going plan of care/support with an emphasis on prevention and self-care.
• Refer patients directly to other services or agencies using appropriate referral pathways.
• Ensure safe handover of care within the surgery
• Work directly with members of the surgery and support integrated patient-centered care through appropriate working with the wider primary care and social care networks.
• Identify community health needs and participate in the development of patient and family-centered strategies to address them.
• Contribute to the delivery of the practice targets to consistently achieve high standards of safe, evidence-based, cost-effective patient care and service delivery.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Training and Development

• Participate in continuing professional development opportunities to keep up-to-date with evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP) utilising a reflective approach to Practice. This requires 50 hours of CPD every year.
• Undertake a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis and treatment where appropriate using the following means.
• Audit of clinical practice
• Significant event review / root cause analyses
• Review of relevant literature
• Research unusual symptoms and treatment options through consultation with general practitioners, and the wider practice.
• Promote and support a learning culture within the practice and assist in clinical instruction, mentoring and supervision of medical, nursing or physician associate students and other learners that may periodically be attached to the practice and partner practices.
• Contribute to regular practice meetings and OHP educational meetings.
• Work closely with other clinical staff and administrative managers in the setting up and/or improving of practice and practice systems for monitoring/measuring performance

Administration

• Fully document all aspects of patient care and complete all required paperwork for legal and administrative purposes in accordance with relevant standards.
• Work in accordance with internal administrative systems relating to but not limited to the management of clinical data.

• Send and receive written information on behalf of the patient, practice relating to the physical and social welfare of patients.
• Work closely with other members of the practice in the setting up and/or improving of systems for monitoring and measuring performance against the PCN DES, QOF and any other relevant targets.
• Ensure that all practice and organisational policies are fully implemented.

Professional

• Take the UK PA National Re-Certification Exam every six years - required for Physician Associates AND maintain your professional registration working within the latest Code of Professional Conduct (CIPD).
• Undertake statutory and mandatory training as required by the practice.
• Demonstrate clinical leadership.
• Respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

Communication and working relationships

Establish and maintain effective communication pathways with all Practice staff including MDT members such as district nurses, modern matrons, health visitors etc.

Key Relationships

Key Working Relationships Internal:

GPs and General practice team

Multi-disciplinary team. members including but not exhaustive: Clinical Pharmacists, technicians, Physician Associates, Physios, Paramedics, Social Prescribing Link Workers, Care coordinators.

OHP clinical and non-clinical staff.

Key Working Relationships External:

Social care

Voluntary services

Patients/service users

Carers/relatives

Health and Safety/Risk Management

The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).

The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation.

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

The post-holder is required to travel independently (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Essential

• PG Dip/MSc in Physician Associate studies from a UK training programme or recognised equivalent.
• Current and valid certification or re-certification by the Physician Associate National Examination Board.
• Registration on the UK PA Managed Voluntary Register held by the Faculty of Physician Associates at the RCP.

Desirable

• Experience of dealing with patients with undifferentiated and undiagnosed conditions.
• Experience of working in a medical environment.
• Previous experience of working in general practice.
• Experience in preventative medicine and chronic disease management.
• Experience in performing clinical audit.

Experience

Essential

• Advanced clinical practice skills
• Clinical examination skills
• Management of patients with common acute medical conditions
• Management of patients with common acute medical conditions
• Management of patients with long-term conditions
• Knowledge of the NHS
• Understanding of the current issues and challenges facing primary care
• Recent experience of working in a UK General Practice environment
• Ability to work well with colleagues and within a team
• Ability to organise and prioritise workload effectively
• Ability to exercise sound judgements when faced with conflicting pressures
• Confident in use of email
• Excellent record keeping skills
• Sound IT knowledge/IT literacy (Microsoft 365, etc.)
• Ability to work flexibly to meet the needs of the Practice
• Highly motivated
• Energy and enthusiasm
• The ability to work under pressure
• An enquiring and critical approach to work
• Caring attitude to patients
• Ability to communicate effectively with colleagues, patients, relatives and agencies
• Commitment to Continuing Clinical Education and Professional Development

Desirable

• Management of patients with complex needs
• Experience of preventative medicine
• Experience with chronic disease management
• Experience of working to achieve standard within the Quality and Outcome Framework (QOF)
• knowledge of system one

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Scott Arms Medical Centre

Address

Whitecrest

Birmingham

B43 6EE

United Kingdom

Employer's website

https://www.scottarmsmedical.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
• Dealing directly with patient and all other visitor queries on the front reception desk
• Using PACO our online consultation tool to triage patients and book the appropriate appointment for them
• Monitoring and replying to all enquiries sent to the Practice email
• Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
• Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
• Making phone calls on behalf of clinicians e.g. asking patients to make an appointment to see the GP to discuss blood results
• Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
• Effectively utilising the various practice clinical systems

• This list is not intended to be exhaustive and may be reviewed periodically with the post holder to ensure the job description relates to the job being performed

• Training will be given on all of the above

Person Specification

Qualifications

Essential

• Excellent communication skills both written and orally
• Excellent attention to detail
• Ability to communicate at all levels in a professional and caring manner
• Ability to remain calm and professional working in a very fast paced environment
• Team player

Experience

Essential

• Experience of working in a fast paced environment, managing priorities
• Experience of working as part of a multi-disciplinary team
• Experience of working in a public facing role

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Park Medical Centre

Address

Victoria Central Health Centre

Mill Lane

Wallasey

Merseyside

CH44 5UF

United Kingdom

Employer's website

https://centralparkmcwirral.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The HCSW will used evidence-based practice to help support and deliver a confidential, quality and cost-effective service in support of and under the direction of a registered professional.They will carry out assigned tasks, appropriate to their role, experience and competence, including direct nursing care and administrative duties as delegated by the nurse in charge and as part of a wider LiSH team.The HCSW will ensure that patients receive safe, individualised and effective care, accepting delegated responsibility appropriate to the role, experience and competency of the post holder.

Person Specification

Qualifications

Essential

• GCSE English Grade C or above
• NVQ3 in healthcare or equivalent
• Clinical knowledge gained through training

Desirable

• Foundation degree in healthcare
• ECDL or IT Qualification

Previous Experience

Essential

• Recent experience as Healthcare Support Worker/Health Advisor Assistant within sexual health field
• Good IT Skills/experience
• Evidence of admin/reception experience

Desirable

• Portfolio evidence of competency, skills and knowledge
• Knowledge of sexual health targets
• Recent experience in a Dept of Genito-Urinary medicine and/or contraceptive health clinic

Knowledge & Skills

Essential

• Awareness of sexual health issues
• Basic knowledge of genitourinary medicine, contraception and health advising including partner notification

Desirable

• Health promotion knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lincolnshire Community Health Service NHS Trust

Address

Quayside Medical Centre

Albion Street

Grimsby

DN32 7DL

United Kingdom

Employer's website

https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

A salaried GP at Beccles Medical Centre will be responsible for delivering the full range of primary care services as part of the Practice ensuring the highest standards of care for the differing needs of our patient population.

The salaried GP will work closely with the Practices multi-disciplinary team of clinical and non-clinical staff to provide a high quality and accessible service to patients.

The salaried GP post is being offered as an initial one-year fixed term with a review at the one-year point.

* Please Note: We reserve the right to close this vacancy early if a suitable Candidate is found.

Person Specification

Experience

Desirable

• Experience of using SystmOne
• Experience of Multimorbidity

Knowledge, Skills and Behaviours

Essential

• Excellent communication and interpersonal skills
• High level of IT skills to ideally include Microsoft office
• Time management, prioritisation and the ability to work to deadlines.
• Willingness to obtain necessary training and participate in on-going development
• Ability to motivate patients to improve their health
• Understanding of Primary Care and the Healthcare system
• Flexibility
• Ability to work effectively in a multi-disciplinary team, taking responsibility for managing own workload
• Ability to work autonomously
• Problem solving and change management skills
• Ability to work under pressure
• Relaxed, positive and friendly manner
• An excellent sense of humour
• Tolerant, empathetic and caring approach
• An understanding, acceptance and adherence to the need for strict confidentiality and equality and diversity

Desirable

• Non-smoker
• Willing to work extra hours to provide sickness/holiday relief

Qualifications

Essential

• Minimum of 3 years' experience in primary care
• Good standard of general education
• GMC registration and revalidation
• CCT or will CCT within 6 months
• Registration with a defence union

Desirable

• GP interest/speciality
• Mandatory training
• Driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Beccles Medical Centre

Address

St. Marys Road

Beccles

Suffolk

NR34 9NX

United Kingdom

Employer's website

https://www.becclesmedical.co.uk (Opens in a new tab)

Job description

Job responsibilities

Supervision of learers would be part of your job

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Person Specification

Qualifications

Essential

• GMC Registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampton Medical Centre

Address

Unit 6B, Serpentine Green

Shopping Centre, Hampton

Peterborough

PE7 8DR

United Kingdom

Employer's website

https://hampton-medical-centre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Answer the telephone dealing with or redirecting enquiries.
• Booking new and follow up appointments.
• Take messages for the doctors, nurse and other clinicians.
• Requesting repeat prescriptions in accordance with practice guidelines.
• Register new patients following practice policy.
• Open mail and distribute as appropriate. Leave private, confidential and personal mail unopened.
• File medical records and scan hospital reports and letters.
• Offer all services to patients including Community Pharmacy Consultation Service (CPCS), extended hours hub and walk in centres as appropriate.
• Complete tasks sent by the doctors, nurses and other clinicians.
• Sending off patients records to the PCSE
• Marking patient records as arrived on systmone
• Each evening leave the reception area tidy and ready for incoming colleagues. Leave information regarding unsolved or urgent problems in the message book.
• Opening and locking up of Practice premises and maintaining security in accordance with practice protocols.

Confidentiality: Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.

Person Specification

Experience

Essential

• We are seeking a friendly, professional, reliable and compassionate Medical Receptionist who is committed to providing a high-quality, patient-centered service. The successful candidate will be an important first point of contact for patients and should therefore have excellent communication and interpersonal skills, with the ability to communicate clearly, politely and sensitively with patients, relatives, carers and colleagues. They should be approachable and able to deal with people from a wide range of backgrounds in a respectful and non-judgemental manner.
• The successful candidate should ideally have previous experience in a reception, administrative or customer-facing role. Previous experience of working within a GP practice, NHS or healthcare environment would be desirable but is not essential, as appropriate training can be provided. Experience of dealing with a busy reception, managing telephone enquiries and responding to a range of patient requests would be advantageous.
• Good organizational skills are essential.
• The Medical Receptionist will need to manage competing demands, prioritize tasks effectively and work accurately in a busy environment. They should have excellent attention to detail, particularly when entering patient information, booking appointments, processing messages and handling confidential information. The ability to follow practice procedures while also using initiative to resolve routine issues is important.
• The candidate should be confident using computers and have good general IT skills. They should be comfortable using email, electronic patient records and other digital systems. Previous experience with GP clinical systems such as SystmOne, and communication systems such as PATCHS or Accurx, would be desirable. The successful applicant should also be willing to undertake training and develop their IT and administrative skills as practice systems and procedures change.
• Confidentiality and professionalism are fundamental to the role. The successful candidate must understand the importance of maintaining patient confidentiality and handling sensitive information appropriately. They should demonstrate an understanding of data protection, information governance and professional boundaries, and be able to maintain confidentiality both within and outside the workplace.
• The Medical Receptionist should be able to remain calm, courteous and professional when working under pressure. GP reception can be demanding, particularly during busy periods, and the successful candidate should be able to manage difficult or challenging situations appropriately without compromising patient care or professionalism. They should be able to listen carefully to patients, identify their needs and know when an issue should be escalated to an appropriate member of the clinical or management team.
• Able to work in the team is essential.

Desirable

• The successful candidate will be expected to work collaboratively with GPs, nurses, healthcare professionals, administrative staff and practice management. They should be willing to support colleagues, share information appropriately and contribute positively to the overall functioning of the practice. A flexible approach is important, as duties and priorities may change according to the needs of the practice and its patients.
• Above all, the successful candidate should demonstrate a genuine commitment to providing an excellent patient experience. They should be compassionate, respectful, dependable and willing to go the extra mile to support patients while working within appropriate practice procedures and professional boundaries. They should demonstrate the values of equality, diversity and inclusion and treat every patient and colleague fairly and with dignity.
• The ideal candidate will therefore be a well-organised, conscientious and adaptable individual who can combine excellent customer service with accuracy, confidentiality and professionalism. They should be willing to learn, receptive to feedback and and committed to continuous improvement in their role and in the service provided to patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Kensington Medical Centre

Address

St Quintin Avenue

London

W10 6NX

United Kingdom

Employer's website

https://www.northkensingtonmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary:

Able to document contemporaneous Consultations according to NMC guidelines using EMIS clinical system

Maintain accurate clinical records in conjunction with legislation

Ensures awareness of statutory and local clinical protection procedures, including systems of referral.

Provide routine nursing care to patients as required in accordance with clinical based evidence

Perform venepuncture according to local guidelines

Request pathology services as necessary

Process pathology results if required

Provide a holistic approach to wound management and implement wound care in line with current evidence based guidelines and local wound protocol

Suture removal

Perform ECGs

Obtain and document informed consent (either verbal or written)

Ensure infection control guidelines are maintained

Confidentially of information gained at work must be always preserved

Ensure read codes and templates are used effectively

Identify, manage, and support patients at risk of developing long-term conditions, preventing adverse effects on the patients health

Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required

Maintain chronic disease registers

Offer advice about childhood and adult vaccinations and ensure vaccines are administered under patient group directions

Provide vaccination and travel medicine services

Prioritise health issues and intervene appropriately

Support the clinical team with all safeguarding matters, in accordance with local and national policies

Deliver opportunistic health promotion where appropriate

Perform a holistic assessment of patients attending for cervical cytology smear tests (if carrying out this service)

Recognise, assess, and refer patients presenting with mental health needs

Aware of identification and reporting procedures related to professional standards

Recognize and manage anaphylaxis according to current UK guidelines

Able to perform CPR according to current UK guidelines

Secondary:

Develop, implement, and embed health promotion and well-being programmes

Implement and evaluate individual treatment plans for chronic disease patients

Assist GPs with minor surgery when required

Chaperone patients where necessary

Support the team in dealing with clinical emergencies

Liaise with external services / agencies to ensure the patient is supported appropriately

Monitor and ensure the safe storage, rotation, and disposal of medicines

Support junior members of the nursing team, providing guidance when necessary

Participate in local initiatives to enhance service delivery and patient care

Support and participate in shared learning within the practice

Continually review clinical practices, responding to national policies and initiatives where appropriate

Participate in the review of learning events

Educational:

Identify personal development and training needs in conjunction with the Nurse manager and deputy Practice Manager

Participate in clinical supervision and annual appraisals

Support others with their training and development needs

To participate in continuing education and maintain a contemporary level of professional knowledge and skills

Undertake all mandatory training and induction programmes

To be familiar with emergency procedures

Contribute to and embrace the spectrum of clinical governance

Attend team meetings for the purpose of maintaining an informed interest in the work undertaken at the practice and contribute to the primary healthcare team objectives

Be familiar with and adhere to practice policies and protocols

Maintain a clean, tidy, effective working area at all times

Attend a formal appraisal with their line manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Personnel:

Maintain good professional relationships

Take reasonable care of their own safety and that of other persons who may be affected by their act or omission

Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies, codes of practice and departments safety rules

Offer innovative ways of working and opportunities to facilitate learning

Maintains a caring environment through the support of colleagues

Take an active involvement in staff meetings

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

Will implement and lead on a full range of health promotions. They will manage their own and others health and safety and infection control as defined in the practice Health & Safety policy, and to adhere to the infection control policy and guidelines. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Safe management of sharps procedures

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking infection control training (minimum annually)

Demonstrate due regard for safeguarding and promoting the welfare of children. Ability to recognise signs and symptoms of child abuse

Equality and diversity:

Will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

Will participate in any training implemented by the practice as part of the employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

Will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

Should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Support the practice in achieving quality indicators and targets

Standard Requirements:

RGN with current PIN number

To work in accordance with NMC code of conduct

Membership of professional body e.g. RCN/MDU

Appropriate training/experience in chronic disease management and other training as identified by their manager; evidence of updates required.

Job description is not exhaustive, you will be required to carry out other duties required by the practice, on a temporary or permanent basis.

Person Specification

Knowledge and Skills

Essential

• Previous nursing skills in primary care: ECGs, phlebotomy, wound care, adult and child immunisations, etc.
• Excellent communication skills
• Cervical screening
• Knowledge and experience with chronic disease management
• Compression dressings

Desirable

• Knowledge of current issues affecting the NHS, particularly in Primary Care
• Desire to gain further nursing skills / qualifications
• Travel vaccinations
• Contraceptive reviews

Qualifications

Essential

• Primary Care experience
• Registered General Nurse
• Evidence of continued professional development.
• Recognised qualification to diploma level or above in chronic disease preferably Diabetes or Asthma
• Vaccinations/Immunisation training

Desirable

• Prescribing
• COPD

Qualities/Attributes

Essential

• Able to demonstrate enthusiasm to develop nursing skills
• An understanding, acceptable and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Ability to work under pressure
• Able to use own initiative

Experience

Essential

• Experience of dealing with patients and the public.
• Must have 2 years of experience working within Primary Care.

Desirable

• Experience of EMIS clinical system

Other

Essential

• Ability to deliver care within patients homes for housebound chronic disease checks, flu, pneumococcal, COVID, Shingles Vaccinations

Desirable

• Flexibility of working hours
• Car driver/clean licence/business insurance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frome Valley Medical Centre

Address

2 Court Road

Frampton Cotterell

Bristol

BS36 2DE

United Kingdom

Employer's website

https://www.fromevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for an enthusiastic, organised, and compassionate Receptionist/Administrator to join our dedicated team.

This is a varied and rewarding role that combines front-line patient contact with administrative support. The successful candidate will play a key role in ensuring our patients receive an excellent service while supporting the smooth running of the practice.

Job Types: Permanent, Part-time

Pay: £13.33 per hour

Expected hours: 18 hours per week

Person Specification

Experience

Essential

• Has excellent customer service and communication skills.
• Is confident using computer systems and Microsoft Office applications.
• Can remain calm and professional when working in a busy environment.
• Has strong organisational and multitasking abilities.
• Demonstrates attention to detail and accuracy.
• Works well both independently and as part of a team.
• Understands the importance of confidentiality.
• Can provide flexibility to cover additional hours for colleague leave and absence.

Desirable

• Previous experience in a GP practice, NHS, healthcare or reception setting.
• Experience using EMIS Web or other clinical systems.
• Knowledge of NHS primary care services.
• Experience handling confidential information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Broken Cross Surgery

Address

Waters Green Medical Centre

Sunderland Street

Macclesfield

Cheshire

SK11 6JL

United Kingdom

Employer's website

https://www.macclesfieldprimarycarenetwork.co.uk/macclesfield-gp-practices/broken-cross-surgery/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary: To provide and maintain a high standard of nursing care for patients as well as providing nursing assistance to the doctors and other members of the primary healthcare team. The duties will include all tasks normally undertaken by an experienced RGN and in addition any roles agreed between the nurse and the doctors as appropriate, having regard to current and ongoing training needs . Job Responsibilities: Professional: Offer a holistic approach to travel health by providing comprehensive advice to patients prior to travel including; vaccinations and medicines, food hygiene, sun protection. Offer advice about childhood and adult vaccinations and ensure vaccines are administered under patient group directions. Running well person clinics and health promotion programmes by providing a holistic assessment and lifestyle advice on diet, smoking, alcohol intake and exercise. Facilitates change. Assessing problems presented opportunistically by patients, dealing with minor illness. Able to document Consultations according to NMC guidelines Ensures awareness of statutory and local clinical protection procedures, including systems of referral. Ability to recognise signs and symptoms of child abuse. Perform a holistic assessment of patients attending for ear irrigation. Perform a holistic assessment of patients attending for cervical cytology smear tests. Perform venepuncture according to local guidelines. Provide a holistic approach to wound management and implement wound care in line with current evidence based guidelines. Suture removal. Take ECGs Able to recognize and manage anaphylaxis according to current UK guidelines. Able to perform Cardio-pulmonary resuscitation according to current UK guidelines. Assist in the provision of minor surgery. Ability to obtain and document informed consent (either verbal or written). Ensure infection control guidelines are maintained. Ability to monitor and manage maintenance of stock and equipment to include refrigeration, sterilizer and emergency equipment. Confidentially of information gained at work must be preserved at all times. Managerial: Contribute to the assessment of service needs. Assist patients to identify their health needs. Contribute a nursing perspective to the practice development plan. Manage and organise individual patient consultations. Aware of identification and reporting procedures related to professional standards. To attend staff meetings. Ensure effective relationships and communications with the PHCT and other agencies. Support the practice clinical governance agenda. Identify changes to clinical practice that are required to implement evidence-based guidelines. Attend meetings within and outside the Practice as requested/deemed appropriate Educational: Identify personal development and training needs in conjunction with the manager. Participate in clinical supervision where required and as appropriate. Support others with their training and development needs. To participate in continuing education and maintain a contemporary level of professional knowledge and skills. Personnel: Maintain good industrial relations. Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission. Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules. Offer innovative ways of working and opportunities to facilitate learning. Facilitates a learning environment within the team. Maintains a caring environment through the support of colleagues. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills Engaging with and contributing to issues/processes involving Health & Safety in the workplace. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will be expected to participate in any training programme that are relevant and within the scope of a Primary Care Healthcare Assistant and are implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Developing the role to its full extended, incorporating the whole range or processes and procedures that are deemed able to be carried out by a Primary Care HCA. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the practice and will: Communicate effectively and appropriately with other team members ensuring good relations and excellent team working are the paramount objective Communicate effectively with patients and carers ensuring that patient well-being and quality medical treatment is paramount Recognize peoples needs for alternative methods of communication and respond accordingly. Personnel: Maintain good industrial relations. Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission. Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules. Offer innovative ways of working and opportunities to facilitate learning. Facilitates a learning environment within the team. Maintains a caring environment through the support of colleagues. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. FLEXIBILITY This job description is not intended to be an exhaustive description of every duty performed by the Healthcare Assistant role, but rather a guide to the type and nature of the duties. In a small business such as Holdenhurst Road Surgery flexibility in the duties undertaken and the hours worked are essential to achieve the objectives of a smooth running practice. The post holder is required to carry out any duties that fall within the scope of this role, that may reasonably be requested by the Partners or the Practice Manager and that relate to the efficiency and smooth running of the Practice

Person Specification

Qualifications

Essential

• Registered Nurse
• Evidence of appropriate knowledge base.
• Broad knowledge of clinical governance
• Knowledge of Infection Prevention Control including Public Health issues in the local area
• Understands the requirement for PGDs, PSDs and associated policy
• LES/DES/QoF/CQC related clinical and administrative work
• Ability to record accurate clinical notes
• Insight and understanding of current issues in nursing and the NHS
• Immunisations (routine, childhood and travel)
• Venepuncture
• Management of Diabetes, Hypertension, Asthma, Spirometry and CHD
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities.
• Interest and basic knowledge in long-term conditions.
• Experience of working in accordance with the NMC Code of Professional Conduct
• Experience of working in a primary care environment.
• Ability to listen, empathise with people and provide person centred support in a non-judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people in all communities
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
• Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals.
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role, e.g. when there is a mental health need requiring a qualified practitioner.
• Able to work from an asset based approach, building on existing community and personal assets.
• Able to provide leadership and finish work tasks
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Demonstrates personal accountability, emotional resilience and works well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and oral communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance and health and safety.

Desirable

• Knowledge of the personalised care approach
• Knowledge of community development approaches.
• Experience of multi-skilled approach to Chronic Disease Management.
• Experience of working in a complex organisation.
• Experience of diagnosis and treatment of minor illnesses.
• Evidence of involvement in Research and Developing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shelley Manor & Holdenhurst Medical Centre

Address

Beechwood Avenue

Bournemouth

Dorset

BH5 1LX

United Kingdom

Employer's website

https://www.smh-mc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Core Responsibilities:

• Consult with patients and their families to undertake assessments of patient need
• Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education
• Be an integral part of the general practice team
• Maintain accurate and comprehensive, contemporaneous patient record keeping using EMIS or other clinical software
• Report and record all accidents, incidents and complaints and refer immediately to the Practice Manager and appropriate practice nurse or duty doctor on call.
• Provide clinical support to registered nurses and other healthcare professionals within the organisation
• Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
• Act as a chaperone as required
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations Policy
• Work within national and local protocols where these exist
• Recognise the boundaries of their practice and know when and to whom patients should be referred
• Support in the delivery of enhanced services and other service requirements
• Support the administrative team on an as-required basis
• Undertake all mandatory training and induction programmes

• Attend staff development training programmes as appropriate, for example BLS training.
• To be familiar with emergency procedures including fire, resuscitation and health and safety
• Contribute to and embrace the spectrum of clinical governance
• Attend team meetings for the purpose of maintaining an informed interest in the work undertaken at the surgery and contribute to the primary healthcare team objectives.
• Be familiar with and adhere to practice policies and protocols.
• Maintain a clean, tidy, effective working area at all times
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

In addition to the primary responsibilities, the Healthcare Assistant has the following wider responsibilities:

• Participate in any audits as directed
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning
• Complete opening and closing procedures in accordance with the duty rota

This job description is not exhaustive, and you will be required to carry out any other duties that may be required by the practice either on a temporary or permanent basis.

To always follow the practice code of conduct

Personnel:

• Maintain good professional relationships
• Take reasonable care of his/her/their own safety and that of other persons who may be affected by his/her/their act or omission
• Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules
• Offer innovative ways of working and opportunities to facilitate learning
• Maintains a caring environment through the support of colleagues
• Takes an active involvement in staff meetings

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

To implement and lead on a full range of health promotions. Manage their own and others health and safety and infection control as defined in the practice Health & Safety policy, and to adhere to the infection control policy and guidelines. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Safe management of sharps procedures including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children. Ability to recognise signs and symptoms of child abuse

Equality & diversity:

Will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

Will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

Will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

Should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate
• Support the practice in achieving quality indicators and targets

Person Specification - Health Care Assistant

Qualifications & Training

Essential:

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Evidence of recent and relevant healthcare training

Desirable:

• Additional training in phlebotomy, ECGs, smoking cessation, wound care, or long-term condition support
• Immunisation and vaccination training (e.g. B12, flu)
• Basic Life Support (BLS) certification

Experience

Essential:

• Recent experience working in a general practice or primary care setting
• Experience carrying out basic clinical duties such as blood pressure checks, phlebotomy, ECGs, health checks, etc.

Desirable:

• Experience supporting chronic disease management
• Experience assisting in minor surgery clinics
• Experience using EMIS Web or similar clinical systems
• Experience of simple wound dressings

Skills & Abilities

Essential:

• Excellent communication and interpersonal skills
• Able to work independently and as part of a multidisciplinary team
• Organised and able to manage time and workload effectively
• Competent IT skills (email, patient records, templates, etc.)
• Able to work under pressure
• Adaptable and able to embrace and implement change

Desirable:

• Ability to adapt to new technologies or systems
• Comfortable supporting patients with complex needs or long-term conditions
• Lateral thinking/problem solving skills

Knowledge

Essential:

• Enthusiastic, motivated, and flexible
• Friendly and approachable manner
• Committed to ongoing professional development
• Reliable and punctual

Desirable:

• Willingness to undertake additional training or qualifications relevant to the role

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Evidence of recent and relevant healthcare training

Desirable

• Additional training in phlebotomy, ECGs, smoking cessation, wound care, or long-term condition support
• Immunisation and vaccination training (e.g. B12, flu)
• Basic Life Support (BLS) certification

Experience

Essential

• Recent experience working in a general practice or primary care setting
• Experience carrying out basic clinical duties such as blood pressure checks, phlebotomy, ECGs, health checks, etc

Desirable

• Experience supporting chronic disease management
• Experience assisting in minor surgery clinics
• Experience using EMIS Web or similar clinical systems
• Experience of simple wound dressings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frome Valley Medical Centre

Address

2 Court Road

Frampton Cotterell

Bristol

BS36 2DE

United Kingdom

Employer's website

https://www.fromevalley.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role duties

Medication Management Support:

Collaborate with Clinical Pharmacists and clinicians to adhere to agreed practice prescribing and standard operating procedures.

Process repeat medication requests, including the conversion of acute requests to repeat prescriptions, adjusting quantities, and processing prescriptions in accordance with agreed clinical protocols.

Assist in managing shared care protocols and support Clinical Pharmacists with complex patient cases.

Medication Reviews and Reconciliation:

Support medication reviews/monitoring and medicines reconciliation post-discharge or other transfers of care, particularly focusing on synchronizing medicines for patients transferring between care settings.

Organise necessary monitoring tests prior to Structured Medication Reviews (SMR) as determined by the PCN.

Patient Interaction:

Undertake patient support roles to ensure effective medicines use through shared decisionmaking conversations.

Provide a contact point for patients and colleagues with medication related queries, enhancing patient support and care continuity.

Record Management:

Maintain accurate patient medication records on the practices clinical computer system, recording advice given and actions taken.

Assist the Pharmacist with data analysis related to prescribing behaviour to align with NICE guidance and local clinical commissioning directives.

System Utilisation and Training:

Implement and support the use of the Electronic Prescription Service (EPS), Electronic Repeat Dispensing (eRD), and online ordering systems to streamline processes and reduce medication wastage.

Provide training and support on the legal, safe, and secure handling of medicines.

Operational Efficiency:

Develop efficient ordering and return processes to minimize medication wastage.

Support the promotion and maintenance of eRD and the optimization of repeat prescribing processes.

Interprofessional Collaboration:

Foster relationships with other pharmacy professionals and members of the multidisciplinary team to support integration across health and social care sectors including primary care, community pharmacy, and secondary care.

Assist in developing and reviewing medicines audits and practice reception team protocols for general prescription requests to allow GPs and clinical pharmacists to focus on clinically complex patients.

Policy and Compliance:

Support the implementation of national prescribing policies and guidance within GP practices, care homes, and other primary care settings.

Assist in reviewing and developing practice policies to meet CQC requirements and support the PCN in delivering on the QIPP agenda, QOF, and locally commissioned enhanced services.

Professional Standards:

Work within competencies and maintain professional indemnity for the role.

Promote a culture that values equality and diversity, complying with relevant policies and actively promoting related issues.

Safety and Safeguarding:

Acquire appropriate levels of safeguarding knowledge and practice required for the post, complying with the organisations safeguarding policies.

Report any infection prevention and control issues to the line manager as required.

Person Specification

Experience

Essential

• Experience
• Proven experience as a Pharmacy Technician within a primary care setting, demonstrating familiarity with clinical pharmacy operations and medication management protocols.
• Experience in medication reconciliation, prescription handling, and supporting clinical audits and reviews.

Other Skills

Essential

• Technical Skills
• Proficiency in using clinical computer systems, including Electronic Prescription Ser-vice (EPS) and Electronic Health Records (EHR).
• Skilled in managing, ordering, and dispensing medications in accordance with standard operating procedures and legal requirements.
• Clinical Competencies
• Strong understanding of medication management systems, drug interactions, and contraindications.
• Ability to support clinical pharmacists in conducting Structured Medication Reviews (SMR) and medication synchronisation across care settings.
• Communication Skills
• Excellent communication skills, capable of effectively handling queries from patients and collaborating with multidisciplinary healthcare teams.
• Ability to provide training and support to practice staff on the safe and effective use of medicines and related systems.
• Previous SystmOne & EMIS web software usage is an advantage

Qualifications

Essential

• Educational Background
• Vocational qualification in Pharmacy Technology, NVQ Level 3 in Pharmaceutical Sciences, or equivalent is essential.
• Registered with the General Pharmaceutical Council (GPhC) or equivalent regulatory body as a Pharmacy Technician (if available).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fuller and Forbes Partnership

Address

Ernesettle Medical Centre

21 Ernesettle Green

Plymouth

PL5 2ST

United Kingdom

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Reporting to:

GP Principal for clinical or Senior Management Team for organisational and administrative issues

Accountable to:

GP Principal and Senior Management Team

Role summary:

The post-holder will provide general medical servicesand deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Main purpose of the role:

The appointee will have the opportunity to take part in leading on key disease areas (monitoring trends in the Quality and Outcomes Framework, treatment, staff training and prescribing) and assist in developing appropriate healthcare services for a diverse, patient list (encouraging patient participation and health promotion).

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make him/herself available to undertake clinical sessions at either of our two sites (Bransholme Health Centre or Princes Medical Centre), depending on the needs of the practice.

A clinical session is normally composed of face to face appointments, although telephone appointments may be required on occasion. You will have protected time to allow appropriate time for a variety of duties including actioning test results and patient tasks.

When on call the post holder may be required to visit patients at home.

Appointments will be 15 minutes duration as standard.

A student or learner may on occasion be attached to you for a session.

You will be required to:

Act upon most alerts (e.g. QOF) and reminders during a routine consultation.

Provide all GP services required as part of the GMS contract held between James Alexander Family Practice and NHS England, including all core services such as Child Health Surveillance.

Respond to medical problems presented by patients, including history taking,examination, investigation, diagnosis, treatment and referral where appropriate.

Provide appropriate preventative health care and advice.

Provide medical support as required to patients referred by other members of our multi-disciplinary team.

Adhere to the practice prescribing formulary, local and national guidelines.

Make professional, autonomous decisions in relation to presenting problems,whether self-referred or referred from other health care members of the organisation.

Record clear and contemporaneous IT based consultation notes to agreed standards.

Collect data for audit purposes.

Compile and issue computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities with the Practice:

Engaging in appropriate lifelong educational and audit activity to maintain clinical competence and performance, including the completion of objectives agreed by you and the practice, in an annual Personal Development Plan. Your Personal Development Plan must be in line with the Practice Development Plan.

Supporting the practice staff and responding to requests for advice and assistance from the practice reception, secretarial and nursing staff.

Attend clinical and practice meetings.

You will be expected to take part in regular clinical meetings monthly and also have the opportunity of attending monthly in-house educational meetings.

Awareness of and compliance with all relevant practice policies/guidelines, e.g.prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in consultation with the post-holder and in line with the needs of the organisation.

The post holder may be required to fulfil other duties, as agreed with the Senior Management Team to meet the needs of the organisation.

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to practice guidelines.

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

- Making effective use of training to update knowledge and skills.

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

- Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers andcolleagues, to include:

- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review at practice level and an external annual NHS GP Appraisal including taking responsibility for maintaining a record of their own personal and/or professional development.

- Any time preparing for the appraisal or conducting the appraisal maybe taken from the employees annual study leave entitlement, with prior agreement

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

- Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit and the Quality and Outcomes Framework

- Alert other team members to issues of Clinical Governance issues, quality and risk; participate in Significant Event Analysis reviews

- Assess own performance and take accountability for own actions, either directly or under supervision.

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

- Work effectively with individuals in other agencies to meet patients needs.

- Effectively manage own time, workload and resources. You will also contribute to the overall team-working of the Practice.

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Communicate effectively with patients and carers

- Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the planning and implementation of services

The post-holder will:

- Apply practice policies, standards and guidance.

- Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Experience

Essential

• Commitment to and experience of working as part of a multi disciplinary and skill mixed team environment.
• Experience of supporting service change.
• Evidence of participation in Audit.

Desirable

• Recent experience of working in general practice in the UK.
• Experience of working to achieve standards within the Quality
• and Outcome Framework (QOF).
• Evidence of independent working in General Practice.
• Evidence of participation in QOF.

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a PCT performers list and not suspended from that list or from the Medical Register
• DBS clearance
• Have had an annual NHS appraisal

Desirable

• MRCGP
• Evidence of CPD activities

Knowledge and Skills

Essential

• Have an understanding of the needs of the vulnerable groups of
• patients that are registered.
• Experience working with the homeless, looked after children, asylum seekers, refugees and other vulnerable groups would be very beneficial.
• Understanding of Access and Demand management.
• Understand the health and social needs of a local practice patient population.
• Commitment to personal and professional development.
• Commitment to education and training.
• Excellent verbal and written communication skills.
• Excellent record keeping skills.
• Understanding of the current issues and challenges facing Primary Care.
• Confident in using Microsoft packages.
• Confident in using Email.
• Excellent time management.
• Ability to take full and independent responsibility for clinical care of patients.
• Excellent patient manner.
• Imaginative approach to problem solving and provision of service

Desirable

• Knowledge of:-
• NHS.
• Quality & Outcomes Framework (QOF).
• Read codes.
• Audit.
• Fully conversant with clinical IT systems e.g. Emis Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

James Alexander Family Practice

Address

Goodhart Road

Bransholme

Hull

HU7 4DW

United Kingdom

Employer's website

https://www.jamesalexanderfamilypractice.uk/ (Opens in a new tab)