Job summary

The post holder will be responsible for maintaining accurate, complete and up-to-date patient records, ensuring that relevant clinical information is appropriately recorded and coded within the practice clinical system. The role will involve working closely with the wider practice team to ensure that patient information is processed efficiently and accurately.

Main duties of the job

Reviewing new and existing patients medical records and inputting, updating, and tidying an accurate summary of the patients medical history.

Read coding a variety of information into the practice clinical system including checking medication, populating templates and coding from letters and pathology.

Recording of A&E attendances onto patient records.

Deal with queries relating to coding.

Recording vaccinations.

Identify relevant clinical information contained in patient correspondence.

Receiving and coding a variety of patient letters via Document Inbox/tasks and forwarding on where required.

Identifying patients with possible Access Needs and recording on the record.

Processing NHS 111 and OOH tasks.

Assigning pathology.

Filing bowel screening results.

About us

We are a friendly and committed team consisting of 3 GP Partners, 3 Salaried GP, 1 ACPs, 3 Pharmacists, 1 Physicians Associate, 3 Practice Nurses and 3 HCAs. The clinical team is supported by an experienced and highly skilled administrative team including Receptionists, clinical coders and secretaries alongside the Practice Management team.

The Practice is within easy reach of Leeds, Bradford and Ilkley, with excellent schools in the area.

We are a high achieving QOF Practice working on SystmOne, committed to delivering a quality service to our 12,000+ patients and we are proud to have been rated GOOD overall by CQC.

Job summary

We are looking for an enthusiastic, organised and proactive Assistant Practice Manager to join our friendly and supportive Practice team.

Working closely with the Practice Manager, GP Partners and wider Practice team, the Assistant Practice Manager will play an important role in supporting the effective day-to-day running of the Practice. This is a varied role with responsibility across HR, operations, finance, compliance, IT and service development, providing an excellent opportunity for someone who enjoys working across different areas of Practice management.

The successful candidate will be well organised, approachable and able to work confidently both independently and as part of a team. They will have a practical, solutions-focused approach and be committed to supporting staff and delivering a high-quality service to our patients.

Main duties of the job

• Support the Practice Manager with the effective day-to-day management and operation of the Practice.
• Provide support across HR processes, including recruitment, inductions, appraisals, absence management, staff records and leavers.
• Support quality, compliance and contractual requirements, including CQC, QoF, Enhanced Services, data quality and annual Practice returns.
• Coordinate staff training and compliance, maintaining accurate records and monitoring outstanding requirements.
• Support the management of patient complaints and Patient Participation Group (PPG) activities.
• Coordinate estates, IT, telephone systems and Smartcard administration, working with relevant internal and external providers.
• Support the planning and delivery of Practice programmes and initiatives, including the annual flu programme and TARGET activity.
• Prepare and submit a range of Practice claims and reimbursements, including CQRS, GP Reimbursement Scheme, Minor Surgery, CQC, water and clinical waste claims.
• Attend Practice, clinical and PCN meetings, and represent the Practice at relevant external meetings where required.
• Work closely with the Practice Manager and wider team to ensure accurate, timely and efficient completion of operational, administrative and contractual requirements.

About us

We are a friendly and committed team consisting of 3 GP Partners, 3 Salaried GP, 1 ACPs, 3 Pharmacists, 1 Physicians Associate, 3 Practice Nurses and 3 HCAs. The clinical team is supported by an experienced and highly skilled administrative team including Receptionists, clinical coders and secretaries alongside the Practice Management team.

The Practice is within easy reach of Leeds, Bradford and Ilkley, with excellent schools in the area.

We are a high achieving QOF Practice working on SystmOne, committed to delivering a quality service to our 12,000+ patients and we are proud to have been rated GOOD overall by CQC.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3218-26-0004

Job locations

Menston & Guiseley Practice

44 Park Road

Guiseley

Leeds

LS20 8AR

United Kingdom

Job description

Job responsibilities

Human Resources

• Assist with recruitment, including references, contracts and job descriptions.
• Coordinate staff inductions and IT starter set-up.
• Support appraisals and probationary reviews in line with Practice procedures.
• Support absence management and annual leave processes.
• Assist with HR and investigation meetings.
• Process staff leavers and associated documentation.
• Maintain accurate staff records, including training and compliance information.

Practice Operations

• Support the Practice Manager with the effective day-to-day operation of the Practice.
• Deal with lower-level patient complaints and support the Practice's complaints process.
• Assist with Patient Participation Group (PPG) activities.
• Coordinate estates and maintenance issues.
• Assist with IT and telephone system queries.
• Manage Practice Smartcards and related administration.
• Support the planning and delivery of the annual flu programme.
• Assist with the implementation of Enhanced Services and contractual requirements.
• Support TARGET planning and associated Practice activity.
• Attend Partners', Nurse and Clinical meetings and PCN meetings, as required.
• Attend relevant external meetings on behalf of the Practice.

Quality, Compliance and Data

• Assist with CQC compliance and ongoing preparation for inspection.
• Support QoF oversight, including data quality and coding queries.
• Maintain staff training records and monitor outstanding requirements.
• Complete and submit the annual complaints return.
• Complete and submit the Data Quality Toolkit.
• Submit the annual workforce tool and other relevant Practice returns.

Finance and Claims

• Submit monthly CQRS claims.
• Submit GP Reimbursement Scheme claims.
• Submit quarterly water and clinical waste reimbursement claims.
• Submit the annual CQC reimbursement claim.
• Submit quarterly Minor Surgery claims.
• Work with the Practice Manager and finance team to ensure claims are accurate and submitted within the required timescales.

This list is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time.

Job description Job responsibilities Human Resources Assist with recruitment, including references, contracts and job descriptions. Coordinate staff inductions and IT starter set-up. Support appraisals and probationary reviews in line with Practice procedures. Support absence management and annual leave processes. Assist with HR and investigation meetings. Process staff leavers and associated documentation. Maintain accurate staff records, including training and compliance information. Practice Operations Support the Practice Manager with the effective day-to-day operation of the Practice. Deal with lower-level patient complaints and support the Practice's complaints process. Assist with Patient Participation Group (PPG) activities. Coordinate estates and maintenance issues. Assist with IT and telephone system queries. Manage Practice Smartcards and related administration. Support the planning and delivery of the annual flu programme. Assist with the implementation of Enhanced Services and contractual requirements. Support TARGET planning and associated Practice activity. Attend Partners', Nurse and Clinical meetings and PCN meetings, as required. Attend relevant external meetings on behalf of the Practice. Quality, Compliance and Data Assist with CQC compliance and ongoing preparation for inspection. Support QoF oversight, including data quality and coding queries. Maintain staff training records and monitor outstanding requirements. Complete and submit the annual complaints return. Complete and submit the Data Quality Toolkit. Submit the annual workforce tool and other relevant Practice returns. Finance and Claims Submit monthly CQRS claims. Submit GP Reimbursement Scheme claims. Submit quarterly water and clinical waste reimbursement claims. Submit the annual CQC reimbursement claim. Submit quarterly Minor Surgery claims. Work with the Practice Manager and finance team to ensure claims are accurate and submitted within the required timescales. This list is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time.

Person Specification

Qualifications

Essential

• Holds GCSEs (including English and Mathematics) and A Level qualifications.

Experience

Essential

• Experience of using SystmOne.
• Proficient in all Microsoft applications including Word and Excel.

Desirable

• Experience of working in General Practice.

Person Specification Qualifications Essential Holds GCSEs (including English and Mathematics) and A Level qualifications. Experience Essential Experience of using SystmOne. Proficient in all Microsoft applications including Word and Excel. Desirable Experience of working in General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Menston and Guiseley Practice

Address

Menston & Guiseley Practice

44 Park Road

Guiseley

Leeds

LS20 8AR

United Kingdom

Employer's website

https://www.menstonguiseleypractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Menston and Guiseley Practice

Address

Menston & Guiseley Practice

44 Park Road

Guiseley

Leeds

LS20 8AR

United Kingdom

Employer's website

https://www.menstonguiseleypractice.co.uk/ (Opens in a new tab)

Job summary

Due to the retirement of our current Practice Manager, the Menston and Guiseley Practice are looking to recruit an experienced and proactive Practice Manager to join our friendly, supportive and dedicated team. The successful applicant will provide strong leadership across the operational, HR, financial and business management functions of the Practice, supported by an Assistant Practice Manager.

Working closely with the GP Partners and the wider Practice team, the Practice Manager will play a key role in ensuring the Practice operates effectively, continually improves services for patients, remains compliant with NHS requirements and supports the ongoing development and growth of the business.

The role requires excellent organisational, communication and leadership skills, together with a good understanding of general practice and NHS contractual requirements. Strong IT skills including proficiency in Microsoft Excel, experience of managing finance and budgets and experience using SystmOne are also essential.

Main duties of the job

Provide effective day-to-day leadership and management of the Practice, working closely with the GP Partners on strategic development, business planning and growth.

Lead and oversee all aspects of HR and staff management, including recruitment, performance management, staff development, employee relations and workforce planning.

Take overall responsibility for the financial management and sustainability of the Practice, including budgets, income, expenditure, financial reporting and contractual income.

Ensure the Practice meets its GMS contractual, NHS, CQC, governance, health and safety and regulatory requirements.

Oversee patient services, including complaints, the PPG and the development and implementation of Practice policies and procedures.

Identify opportunities to maximise Practice income, including enhanced services, funding opportunities and reimbursement schemes.

Oversee Practice premises and estates management, including maintenance, rent reviews, leases and premises reimbursement claims.

Maintain effective relationships with the PCN, external organisations and professional advisers, representing the Practice at relevant meetings.

Oversee GP and staff pension administration, ensuring processes are accurate and completed within required timescales.

Promote a positive, supportive and professional working environment, ensuring the Practice continues to develop and provide high quality services to patients.

About us

We are a friendly and committed team consisting of 3 GP Partners, 3 Salaried GP, 1 ACPs, 3 Pharmacists, 1 Physicians Associate, 3 Practice Nurses and 3 HCAs. The clinical team is supported by an experienced and highly skilled administrative team including Receptionists, clinical coders and secretaries alongside the Practice Management team.

The Practice is within easy reach of Leeds, Bradford and Ilkley, with excellent schools in the area.

We are a high achieving QOF Practice working on SystmOne, committed to delivering a quality service to our 12,000+ patients and we are proud to have been rated GOOD overall by CQC.

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 8a

Salary

£57,528 to £64,750 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A3218-26-0005

Job locations

Menston & Guiseley Practice

44 Park Road

Guiseley

Leeds

LS20 8AR

United Kingdom

Job description

Job responsibilities

Leadership and Practice Management

• Provide effective day-to-day leadership and management of the Practice.
• Work closely with the GP Partners on the strategic development and growth of the Practice.
• Attend and contribute to Partners meetings, business and finance planning meetings, PCN meetings and relevant external meetings.
• Support the development and implementation of Practice business plans and objectives.
• Oversee Practice contracts, enhanced services and contractual requirements.
• Ensure the Practice meets its obligations under the GMS contract and other NHS requirements.
• Maintain effective relationships with the PCN and contribute to PCN management and Executive Board meetings.

Human Resources

• Lead and oversee all aspects of staff management, including:
• Ensure staff training and mandatory requirements remain up to date.
• Promote a positive, supportive and professional working environment.

Patient Services and Governance

• Manage and respond to higher-level patient complaints, ensuring appropriate investigation and resolution.
• Develop and maintain an effective relationship with the Patient Participation Group (PPG).
• Ensure appropriate policies, procedures and governance arrangements are in place.
• Maintain oversight of CQC compliance and ensure the Practice remains prepared for inspection.
• Ensure compliance with health and safety requirements, including disaster recovery and business continuity arrangements.
• Oversee Practice and employer liability insurance, medical indemnity arrangements and locum insurance.

Finance and Business Management

• Take overall responsibility for the financial management of the Practice and contribute to its ongoing financial sustainability and growth.
• Oversee bookkeeping and financial administration.
• Monitor and analyse income and expenditure.
• Prepare and present budgets and financial information to support Practice decision-making.
• Oversee HMRC payments and ensure appropriate financial compliance.
• Manage partnership drawings and liaise with GP Partners regarding financial matters.
• Ensure contractual income and enhanced service payments are appropriately managed and maximised.
• Identify and maximise available funding opportunities and reimbursement schemes.
• Liaise with the Practice accountants and attend regular accounts meetings.
• Ensure pension regulatory requirements are met.

Estates Management

• Oversee the management and maintenance of Practice premises.
• Ensure rent reviews are undertaken and kept up to date.
• Manage challenges relating to premises costs and funding where appropriate.
• Oversee NHS England/NHS reimbursement claims relating to premises.
• Ensure leases and Land Registry records are updated when required.

GP and Staff Pension Administration

• Oversee salaried GP pension administration, including:
• Ensure pension processes are completed accurately and within required timescales.

Job description Job responsibilities Leadership and Practice Management Provide effective day-to-day leadership and management of the Practice. Work closely with the GP Partners on the strategic development and growth of the Practice. Attend and contribute to Partners meetings, business and finance planning meetings, PCN meetings and relevant external meetings. Support the development and implementation of Practice business plans and objectives. Oversee Practice contracts, enhanced services and contractual requirements. Ensure the Practice meets its obligations under the GMS contract and other NHS requirements. Maintain effective relationships with the PCN and contribute to PCN management and Executive Board meetings. Human Resources Lead and oversee all aspects of staff management, including: Recruitment and selection Induction and probationary reviews Staff appraisals and performance management Absence management Staff development and training Contracts of employment and job descriptions Grievance and disciplinary procedures Ensure staff training and mandatory requirements remain up to date. Promote a positive, supportive and professional working environment. Patient Services and Governance Manage and respond to higher-level patient complaints, ensuring appropriate investigation and resolution. Develop and maintain an effective relationship with the Patient Participation Group (PPG). Ensure appropriate policies, procedures and governance arrangements are in place. Maintain oversight of CQC compliance and ensure the Practice remains prepared for inspection. Ensure compliance with health and safety requirements, including disaster recovery and business continuity arrangements. Oversee Practice and employer liability insurance, medical indemnity arrangements and locum insurance. Finance and Business Management Take overall responsibility for the financial management of the Practice and contribute to its ongoing financial sustainability and growth. Oversee bookkeeping and financial administration. Monitor and analyse income and expenditure. Prepare and present budgets and financial information to support Practice decision-making. Oversee HMRC payments and ensure appropriate financial compliance. Manage partnership drawings and liaise with GP Partners regarding financial matters. Ensure contractual income and enhanced service payments are appropriately managed and maximised. Identify and maximise available funding opportunities and reimbursement schemes. Liaise with the Practice accountants and attend regular accounts meetings. Ensure pension regulatory requirements are met. Estates Management Oversee the management and maintenance of Practice premises. Ensure rent reviews are undertaken and kept up to date. Manage challenges relating to premises costs and funding where appropriate. Oversee NHS England/NHS reimbursement claims relating to premises. Ensure leases and Land Registry records are updated when required. GP and Staff Pension Administration Oversee salaried GP pension administration, including: Pension joiners and leavers GMS pension deductions Type 2 pension forms Annual estimates of pensionable pay and profits Ensure pension processes are completed accurately and within required timescales.

Person Specification

Experience

Essential

• Significant experience of working within general practice or the NHS, with a good understanding of NHS contractual and regulatory requirements.
• Proven experience of leading and managing staff, with strong organisational, communication and leadership skills.
• Good understanding of practice finance, HR, governance, compliance and service development.
• Strong IT skills, including Microsoft Excel, with experience of SystmOne.

Qualifications

Essential

• Relevant management qualification or equivalent experience in a senior management role.

Person Specification Experience Essential Significant experience of working within general practice or the NHS, with a good understanding of NHS contractual and regulatory requirements. Proven experience of leading and managing staff, with strong organisational, communication and leadership skills. Good understanding of practice finance, HR, governance, compliance and service development. Strong IT skills, including Microsoft Excel, with experience of SystmOne. Qualifications Essential Relevant management qualification or equivalent experience in a senior management role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Menston and Guiseley Practice

Address

Menston & Guiseley Practice

44 Park Road

Guiseley

Leeds

LS20 8AR

United Kingdom

Employer's website

https://www.menstonguiseleypractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Menston and Guiseley Practice

Address

Menston & Guiseley Practice

44 Park Road

Guiseley

Leeds

LS20 8AR

United Kingdom

Employer's website

https://www.menstonguiseleypractice.co.uk/ (Opens in a new tab)

Job summary

To provide a comprehensive, high-quality reception and administrative service to patients, clinicians and the wider Practice team, working within established Practice processes, policies and procedures.

The postholder will provide a friendly, efficient and professional service to patients and visitors, both face-to-face and by telephone, whilst also undertaking a range of administrative duties including the processing, scanning, coding and electronic distribution of clinical correspondence and patient information.

The postholder will receive, assist and direct patients to the appropriate service or healthcare professional, ensuring that patient enquiries, appointments, prescriptions, messages and administrative requests are dealt with appropriately and in a timely manner.

The role also involves processing incoming paper and electronic correspondence, accurately updating patient records, directing tasks and documents to the appropriate clinician or administrator, and providing general administrative support to the Practice team.

The postholder will be expected to work flexibly across both reception and administrative functions according to the needs of the Practice.

The successful candidate will have excellent communication and organisational skills, a compassionate and friendly approach, attention to detail and the ability to work effectively in a busy environment whilst maintaining confidentiality and accuracy.

Main duties of the job

About us

We are a friendly and committed team consisting of 3 GP Partners, 3 Salaried GPs, 1 ACPs, 3 Pharmacists, 1 Physicians Associate, 3 Practice Nurses and 3 HCAs. The clinical team is supported by an experienced and highly skilled administrative team including Receptionists, clinical coders and secretaries alongside the Practice and Business Management team.

The Practice is within easy reach of Leeds, Bradford and Ilkley, with excellent schools in the area.

We are a high achieving QOF Practice working on SystmOne, committed to delivering a quality service to our 11,000+ patients and we are proud to have been rated GOOD overall by CQC.

Job summary

We are looking to appoint a receptionist to join our busy GP practice based over two sites, who will be the first point of contact for patients and visitors as well as carrying out general office management tasks.

You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment working with a range of people.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

Main duties of the job

• To have a thorough knowledge of all practice procedures.
• Computer data entry, processing and recording information in accordance with practice procedures.
• Providing clerical assistance to practice staff as required, including word/data processing, electronic filing, photocopying, and scanning.
• Cover sickness/annual leave and work reasonable overtime when required.
• Receiving patients, consulting with members of the practice team.
• Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
• Be able to cover all reception positions as necessary.
• Taking messages and passing on information.
• Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
• Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
• Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.

About us

The Menston and Guiseley Practice seek a reliable and experienced Medical Receptionist to join our busy two-site GP Practice.

The role is for approximately 18 hours per week to work Tuesday, Thursday and Friday mornings, 7.45 - 1.45, although there can be flexibility if necessary. Shifts will be split across both of our surgeries in Guiseley and Menston.

The ideal candidate will be flexible to cover annual leave and absence where necessary and will be able to work in a calm and professional manner while under pressure and will offer excellent customer service and communication skills.