Job description

Job responsibilities

Job Responsibilities

GENERAL ADMINISTRATION

• To have a thorough knowledge of all practice procedures
• Pulling/filing notes for surgeries and updating as necessary
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork/correspondence, including filing to patient records
• Computer data entry, processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
• To participate in any continued in-house training or external training courses as may be considered appropriate for your role.
• To participate in practice meetings unless you are unable to do so because of absence.

RECEPTION

• Receiving patients, consulting with members of practice team
• Be able to cover all reception position as necessary
• Taking messages and passing on information
• Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Provide necessary to patients wishing to register at the practice
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day.

APPOINTMENT SYSTEM MANAGEMENT

• Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
• Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details

Arrange transport to hospital appointments for housebound patients

MEDICAL RECORDS MANAGEMENT

• Retrieve and refile records as required, following records management processes.
• Ensure correspondence, reports, results, etc., are filed in correct record.

CONSULTATION ROOM PREPARATIONS

• Clearing and re-stocking of consulting rooms as required
• Consulting rooms prepared in readiness for each consulting session.
• Rooms are checked at the end of each consulting session and left tidy and secure.
• Full Job description available in supported documents

Person Specification

Qualifications

Desirable

• Previous experience in General Practice desirable but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mountview Practice

Address

Fleetwood Health & Wellbeing Centre

Dock Street

Fleetwood

FY7 6HP

United Kingdom

Employer's website

https://www.mountviewpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide Administrative and secresupport to enable the Practice to be run in an efficient and professional manner.

Responsibilities are administrative in nature.

Non-clinical contact with patients and visitors.

Need to be flexible at times of increased demand to the Practice.

Type documents as required.

Use computer systems to book/reschedule/cancel appointments.

Co-ordinate filing of correspondence through the Docman system.

Maintain patient access to records.

Support the departments administrative functions.

Be able to work under pressure and with disruptions.

Exercise appropriate judgement when dealing with enquiries from patients, relatives, medical staff and the public, and analyse and deal with the problem as appropriate.

Make outgoing calls as required.

Answer telephone and relay messages to appropriate staff.

Support with Practice statistical collation and analysis.

Demonstrate good time management, ensuring that anticipated difficulties in meeting deadlines are promptly reported.

Actively involved in peer group meetings, identify training needs and develop.

Take responsibility for the update of own mandatory training.

Person Specification

Skills & Abilities

Essential

• Able to sit and use a computer for long periods of time
• Demonstrable commitment to, and focus on, quality, promotes high standards to consistently improve patient outcomes
• Uses evidence to make improvements, increase efficiencies and seeks out innovation. Actively develops themselves and others
• Computer literate
• Ability to solve problems
• Good time management able to priorities a large volume of work
• Good organisation skills
• Effective written and oral communication skills with good command of English grammar and spelling
• Analytical mind with regards to statistics
• Good telephone manner
• IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills
• Ability to liaise with other agencies, statutory public services or independent agencies
• Able to work in a busy environment, under pressure with interruption

Personal Qualities

Essential

• Value diversity and difference, operates with integrity and openness
• Treating others with compassion, empathy and respect
• Looks for collective success, listens, involves, respects and learns from the contribution of others
• Ability to use own initiative
• Has self-motivation
• Needs to understand and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems
• Adaptability, flexibility and ability to cope with unpredictable environment.
• Professional calm and efficient manner
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals
• Has attention to detail
• Ability to work independently but also be a team player
• Be punctual and reliable
• Be smart appearance

Qualifications

Essential

• A minimum of English and maths grades A*- C (9-4) (or equivalent) are desirable OR willingness to complete Functional Skills Level 2 are a requirement to have or to achieve before EPA Gateway.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mountview Practice

Address

Fleetwood Health & Wellbeing Centre

Dock Street

Fleetwood

FY7 6HP

United Kingdom

Employer's website

https://www.mountviewpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communication and Relationship Skills

To communicate and liaise where appropriate with all other professionals involved in the individual clients treatment and on-going mental health care.

To provide regular information to clients GP and/or referrer about the treatment process and outcome, initial and on-going risk assessments, making appropriate disclosure and onward referrals where necessary.

To provide reports as required by the team lead , service manager, clinical leads and others as requested in order to facilitate effective communication with referring agencies and commissioners.

To improve wellbeing through interventions and encouraging access to other agencies that provide social prescribing and promotes social inclusion.

Analytical and Judgement Skills

To make decisions regarding suitability for therapy and clinical pathways with particular regard to issues of risk and onward referrals to other specialist services as required.

To formulate and implement treatment plans with clients, normally within an agreed brief structured time frame and contracted number of sessions by offering NICE compliant one to one interventions, NICE compliant group interventions and on-line therapy.

To exercise sound theoretical knowledge of evidence based psychological intervention and to employ a range of short term interventions to meet the needs of the referred client.

Planning and Organisational Skills

To manage own clinical caseload within guidelines provided by the team lead and relevant professional guidelines and ethical frameworks (PWP Code of Practice).

To provide a level of activity in accordance with service level agreements and as agreed by team lead.

To contribute to in service training events through presentations, with information relating to good working practice, special projects and procedural changes.

Physical Skills

Ability to sit for therapeutic work (up to 5 hours a day)

Ability to sit at a desk and work at a computer for data/clinical notes inputting purpose.

Patient and Client Care

To exercise professional responsibility for the assessment, treatment and discharge of clients referred by GPs, members of the IAPT team and other appropriate health and social care professionals.

To assess and provide interventions to clients presenting with multiple and complex personal difficulties including those arising from mild to moderate mental health difficulties, based on accurate understanding and utilising a conceptual framework of the clients difficulties within the bounds of low intensity therapy.

To be able to work with a range of client presentations including ambivalence and resistance in order to facilitate a clients ability to explore a range of life issues which frequently are of a distressing emotional nature.

To maintain the highest professional standards of practice by undertaking regular professional/clinical supervision, caseload management supervision and appraisal in keeping with professional body and trust guidelines.

To improve wellbeing and social inclusion through interventions and encouraging access to other agencies that provide social prescribing and which promote social inclusion.

Responsibility for Policy and Service Development

To contribute to the development, implementation and monitoring of the teams operational policies and service.

Responsibility for Finance

To maintain effective use of resources.

To ensure that clinical time is used as effectively as possible.

Responsibility for Human Resources

To contribute to the induction and orientation process of new members of the team and trainees.

Responsibility for Information Resources

To provide monthly clinical activity data.

To provide appropriate statistical returns.

To maintain the highest standards of clinical record keeping including electronic data entry and recording, report writing and responsible exercise of professional self- governance.

To ensure electronic recording of clinical activity meets the required standards, recorded accurately and in a timely fashion to meet the timely reporting of KPIs.

To have basic keyboard skills and be able to use Microsoft Office applications such as Word and Excel.

Research and Development

To contribute toward appropriate research project management, audit and service evaluation with colleagues within the service to help to develop service provision.

Freedom to Act

To exercise autonomous professional responsibility for the assessment, treatment and discharge of clients whose problems are appropriate for low intensity therapy.

Other

To continue to develop the skills of a reflective practitioner by conducting regular personal audit and evaluation of clinical work and by maintaining an active engagement with current development in the field of psychological therapy

To develop knowledge of legislation, national and local policies and issues in relation to primary care adult mental health services.

The post holder is expected to demonstrate and champion the Trusts Values at all times.

The post holder would need to demonstrate energy, drive and enthusiasm for the role.

The post holder would be expected to have excellent interpersonal skills.

Positive working behaviour is expected at all times.

The post holder would be expected to meet deadlines and deliver on all objectives set.

The Post Holder would need to demonstrate the highest level of accountability through their work.

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.

Person Specification

Qualifications

Essential

• Post graduate certificate in an approved program in promoting psychological wellbeing (IAPT)
• A satisfactory DBS and 2 references are required for this position

Skills & Abilities

Essential

• Highly developed interpersonal skills and communication skills both oral and written.
• Ability to sustain intense levels of concentration responding and participating as required.
• Ability to self-reflect and use clinical supervision appropriately.
• Ability to cope and deal with highly distressing emotional circumstances.
• Ability to cope with unpleasant working conditions.
• Evidence of ability to organise own workload.
• Basic keyboard skills.

Experience

Desirable

• Experience of collaborative work in the NHS.
• Experience of working with a diverse client group with a wide range of presenting problems and significant levels of distress.
• Experience of delivering group work.
• Experience of delivering online therapy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mountview Practice

Address

Fleetwood Health & Wellbeing Centre

Dock Street

Fleetwood

FY7 6HP

United Kingdom

Employer's website

https://www.mountviewpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide Administrative support to enable the Practice to be run in an efficient and professional manner and support the achievement of the practices prescribing targets.

To respond to medication queries from patients and staff in a professional manner referring to the appropriate GP in accordance with practice protocols.

To advise on the sourcing and safe management of medicines as appropriate.

To assist in the submission of claims for personally administered drugs as required.

Be responsible for the organisation, planning and of own workload to meet set deadlines.

Taking messages and passing on information as appropriate.

Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.

Helping to keep all practice areas tidy and free from obstructions and clutter.

Helping to maintain a positive, patient focused culture.

Helping to maintain a positive, supportive culture across the whole of the practice team.

Any other duties commensurate with this position.

Duties will vary from time to time under the direction of the Partners / Practice Manager dependent on current and evolving practice workload and staffing levels.

To produce patient information leaflets and posters and run medicine awareness projects throughout the year.

Assist Partners with the appropriate monitoring and management of their prescribing budgets.

To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Qualifications

Essential

• Good level of reading, writing and computer skills.

Experience

Essential

• Experience in working in healthcare in an administrative role.
• Experience of sitting and using a computer for long periods of time.

Desirable

• Experience of clinical systems such as EMIS Web and DOCMAN

Knowledge and skills

Essential

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect.
• Looks for collective success, listens, involves, respects and learns from the contribution of others.
• Uses evidence to make improvements, increase efficiencies and seeks out innovation.
• Actively develops themselves and others.
• Computer literate.
• Ability to solve problems.
• Good time management able to priorities a large volume of work.
• Good organisation skills.
• Effective written and oral communication skills with good command of English grammar and spelling.
• Analytical mind with regards to statistics.
• Good telephone manner.
• Ability to use own initiative.
• Self-motivation.
• Understanding of common medical terminology.
• Needs to have a thorough understanding of and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems.
• IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills.
• Ability to liaise with other agencies, statutory public services or independent agencies.
• Used to working in a busy environment able to work under pressure with interruption.
• Adaptability, flexibility and ability to cope with unpredictable environment.
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
• Professional calm and efficient manner.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Attention to detail.
• Highly motivated with ability to influence and inspire others.
• Ability to work independently.
• Team player.
• Punctual and reliable.
• Smart appearance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mountview Practice

Address

Fleetwood Health & Wellbeing Centre

Dock Street

Fleetwood

FY7 6HP

United Kingdom

Employer's website

https://www.mountviewpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To provide high-quality, patient-centred nursing care within the practice, supporting the delivery of primary care services, chronic disease management, health promotion, and treatment room services.

The post holder will work collaboratively with the multidisciplinary team to ensure safe, effective, and efficient care for the practice population.

Key Responsibilities

Clinical Duties

• Deliver high-quality, evidence-based nursing care to patients within the practice setting
• Lead and contribute to chronic disease management clinics (e.g. diabetes, COPD, asthma), in line with local and national guidelines
• Undertake cervical cytology (smear tests) in accordance with national screening programmes
• Administer immunisations and vaccinations in line with current protocols and Patient Group Directions (PGDs)
• Provide wound care, dressings, and a full range of treatment room services
• Assess, plan, implement and evaluate patient care

• Promote health and wellbeing through patient education and lifestyle advice
• Support national and local health promotion initiatives
• Encourage patients to engage in self-care and preventative health programmes

• Act in accordance with infection prevention and control policies
• Maintain a safe clinical environment for patients and staff
• Participate in audits and compliance activities where required

• Maintain accurate, contemporaneous, and legally compliant clinical records
• Use clinical systems (e.g. EMIS) effectively to support patient care
• Contribute to data collection and quality improvement initiatives (e.g. QOF)

• Work collaboratively with GPs, nurses, healthcare assistants and the wider multidisciplinary team
• Communicate effectively with patients, carers, and colleagues
• Participate in practice meetings and contribute to service development

• Maintain active NMC registration and adhere to the NMC Code
• Engage in continuing professional development (CPD)
• Participate in appraisal and revalidation processes
• Work within own scope of competence and seek support when required

• Participate in a structured induction programme
• Engage in ongoing training including chronic disease management, cytology, and immunisations (if required)
• Access mentorship and clinical supervision
• Take part in internal and external CPD opportunities

• Comply with practice policies and procedures
• Adhere to confidentiality, data protection, and information governance requirements
• Support equality, diversity, and inclusion within the practice
• Contribute to a positive and supportive working environment

Person Specification

Experience

Essential

• Registered Nurse (NMC)
• Strong communication and interpersonal skills
• Patient-centred approach
• Ability to work both independently and as part of a team

Desirable

• Experience in primary care or community nursing
• Chronic disease management experience
• Cytology and immunisation qualifications
• Familiarity with EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Mountview Practice

Address

Fleetwood Health & Wellbeing Centre

Dock Street

Fleetwood

FY7 6HP

United Kingdom

Employer's website

https://www.mountviewpractice.nhs.uk/ (Opens in a new tab)