Job description

Job responsibilities

1. The post holder will work within their clinical competencies as part of a multi-disciplinary team to provide expertise in clinical medicines management, provide face to face structured medication reviews, manage long term conditions, management of medicines on transfer of care and systems for safer prescribing, manage repeat prescription authorisations and reauthorisation and acute prescription request.

2. The post holder will perform face to face medication reviews of patients including polypharmacy reviews especially for older people, people in residential care homes and those with multiple co-morbidities.

3. The post holder will engage with quality improvement and clinical audit and well as managing some aspects of the Quality and Outcomes Framework.

4. This role is pivotal to improving the quality of care and operational efficiencies so requires motivation and passion to deliver an excellent service within general practice.

5. The practice can provide support and training for pharmacists new to general practice.

Person Specification

Qualifications

Essential

• Pharmacy degree
• Currently registered member of the General Pharmaceutical Council (GPhC)
• Evidence of recent CPD and/or other professional development

Desirable

• Experience working in general practice or a Primary Care Network.
• Independent Prescriber qualification
• Experience leading quality improvement projects or clinical audits

Experience

Essential

• Experience of working in community pharmacy

Desirable

• Experience working in general practice or a Primary Care Network (PCN)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Osmaston Surgery

Address

212 Osmaston Road

Derby

DE23 8JX

United Kingdom

Employer's website

https://www.osmastonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Care

• Diagnosing and treating patients - Managing a wide range of health needs, providing an excellent standard of clinical care to registered and temporary patients.
• Consultations - Undertaking surgery consultations and addressing patient queries.
• On Call - On a rotational basis, undertake duty doctor role.
• Home visits - Performing home visits as needed, when home visiting service is not available or appropriate for the patient need
• Prescribing - Prescribing medication in line with practice policies, local guidelines, and the NHS formulary.
• Managing long - term conditions - Active management of long -term conditions using local and national guidelines developing care plans for patients with chronic conditions e.g. asthma, diabetes, heart failure etc
• Referrals - Making appropriate and timely referrals to specialists or other healthcare providers.
• Health promotion - Providing counselling and health education to patients and participating in targeted health promotion activities.

Administrative Duties

• Maintaining patient records - Recording clear, contemporaneous, and accurate consultation notes using Ardens Templates and Read coding, and updating clinical databases with relevant information (e.g., for the Quality and Outcomes Framework (QOF)).
• Processing administration - Handling referrals, lab reports, repeat prescription requests, and other associated administrative tasks in a timely manner.
• Correspondence - Timely assessment and actioning of incoming electronic and paper correspondence.
• Reports - Completing insurance, DSS, and other reports relating to patients.

Organisational Responsibilities

• Compliance - Adhering to clinical guidelines, practice policies, and GMC standards.
• Teamwork - Collaborating with the multidisciplinary team and contributing to practice meetings.
• Quality improvement - Contributing to continuous improvement initiatives.
• Training and development - Engaging in the appraisal process, revalidation, and professional development.
• Practice development - Contributing to the practice's development, including clinical governance and training.
• Participating in practice audits.
• Engaging in local initiatives.
• Reviewing significant and near-miss events.
• Review and adhere to practice protocols and policies at all times

Person Specification

Qualifications

Essential

• Medical degree
• Membership of the Royal College of General Practitioners or equivalent in training if approved by the Royal College of General Practitioners
• Certificate of MRCGP
• Registered GP with the GMC included on the GP Register
• Included on GP Performers List
• Possesses the right to work in the UK
• Certificate of satisfactory immune status re Hepatitis B and other relevant viruses
• Current General Practice experience with up to date GMC appraisal and revalidation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Osmaston Surgery

Address

212 Osmaston Road

Derby

DE23 8JX

United Kingdom

Employer's website

https://www.osmastonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

The following are the core responsibilities of the Operations / Care Navigation Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Operations/Care Navigation Manager is responsible for:

a) Management of the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities effectively and in a timely manner

b) Line management - leadership and guidance to staff ensuring that they adhere to policy and procedure

c) Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed

d) Manage the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalate to the next level

e) Lead for recruitment including pre-employment checks and DBS

f) Evaluating, organising and overseeing the staff induction programme

g) Implementing and embedding an effective staff appraisal process.

h) Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

i) Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

j) Lead on complex employee relations matters including: Disciplinary, grievance, sickness absence, capability, performance management, flexible working, redundancy, TUPE and appeals.

k) Ensure matters are managed fairly, consistently and in accordance with employment legislation and organisational policies.

l) Maintain accurate HR records and personnel files.

m) Manage Staff Payroll.

n) Monitor KPIs including: Recruitment, absence, turnover, employee relations and mandatory training.

o) Identify trends and recommend improvements.

p) Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues

q) Actively encouraging and promoting the use of patient online services

r) Updating and acting as the focal point for the practice website and social media sites

s) Guiding staff and developing searches and audits on the clinical system

t) Reviewing and updating clinical templates ensuring they relate to current practice

u) Marketing the practice appropriately to ensure patient population is stable or increasing

v) Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.

w) Guiding the team to reach QOF targets (supported by the nursing and administrative leads)

x) Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators

y) Implementing systems to ensure compliance with CQC regulations and standards

z) Ensuring the staff implement the practice wide approach to the management of all patient services matters

aa)Management of the Patient Participation Group

bb) Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders

Secondary Responsibilities

a) Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required

b) Monitor and disseminate information on safety alerts and other pertinent information

c) Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.

d) Guide the team to reach QOF targets (supported by the nursing and administrative leads)

e) Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

f) Maintain the significant event database, providing advice to staff and briefing the team at meetings as required

g) Identify trends and devise solutions to reduce risk and repeated occurrences of significant events

h) Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)

i) Support the practice management team in the reviewing and updating of practice policies and procedures

j) Support the practice and management team with continuous improvement and change initiatives

l) Support the practice and management team with continuous improvement and change initiatives

Person Specification

Knowledge and skills

Essential

• Understanding of NHS primary care structures, funding, and general practice contracts.
• Knowledge of Care Quality Commission regulations and compliance frameworks.
• Familiarity with Quality and Outcomes Framework and enhanced services.
• Strong grasp of information governance, GDPR, and patient confidentiality.
• Proficiency with primary care IT system, SystmOne and digital clinical tools.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Up-to-date knowledge of UK employment legislation and HR best practice.
• Understanding of GDPR and confidentiality requirements.
• Ability to coach, mentor and develop managers and team members to improve capability and performance.
• Strong knowledge and evidence of managing wide range of employee relations cases e.g. grievance/disciplinary/redundancy etc.
• Understanding of equality, diversity and inclusion principles.
• Ability to lead and motivate a team.
• Ability to prioritise workload and manage competing demands

Desirable

• Knowledge of Health & Safety legislation relevant to the workplace.

Qualifications

Essential

• GCSEs Grades A-C or 9-5 in English and Maths.
• Leadership or management qualification, Level 4 or above, or equivalent operational management experience.
• Project management certification or equivalent demonstrable skills

Desirable

• Degree-level qualification or equivalent experience.

Experience

Essential

• Minimum of 1 to 3 years of experience in an operational leadership or supervisory role.
• Practical background working within UK general practice, primary care networks, or a similar NHS/healthcare environment.
• Experience managing multidisciplinary, non-clinical, or administrative teams.
• Experience handling HR processes, including staff performance, rotas, and recruitment
• Experience of leading complex employee relations cases.

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Osmaston Surgery

Address

212 Osmaston Road

Derby

DE23 8JX

United Kingdom

Employer's website

https://www.osmastonsurgery.co.uk/ (Opens in a new tab)