Job description

Job responsibilities

1. Health Care Assistant / Nurse Associate

• New patient registration checks, including completing any necessary paperwork and making any necessary claims to the Health Authority and referrals within the practice
• BP monitoring

• Urinalysis
• Phlebotomy
• Provide lifestyle advice to patients making any necessary referrals within the practice

• Weight monitoring
• Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed
• Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
• Ensure sharps bins are ready for collection
• Restocking/maintenance of equipment
• Restocking of clinical areas and consulting rooms

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes

Ensure the clinical computer system is kept up to date with accurate details recorded

Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice

Ensure collection and maintenance of statistical information required for regular and ad hoc reports

Attend and participate in practice meetings as required

Assist in formulation of practice philosophy, strategy and policy

Restocking and maintenance of clinical areas and consulting rooms

To assist in seasonal and special projects as requested e.g. flu campaign

Ordering and display of health promotion materials

3. Management of medical records

• Ensure that records are accurately assembled in advance of each consulting session
• Ensure that records are available in the instances of urgent consultation
• Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to
• Ensure correspondence, reports, results etc are filed in correct records
• Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover

4. Management of appointment system

Ensure total familiarity with all appointment systems including regular and incidental variations

• Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
• Monitor effectiveness of the system and report any problems or variations to the senior receptionist

5. Any other delegated duties considered appropriate to the post

SPECIAL REQUIREMENTS FOR THE POST

• An understanding, acceptance and adherence to the need for strict confidentiality
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations
• An understanding and acceptance of ones capabilities and awareness of own limitations
• Ability to work without direct supervision and determine own workload priorities
• Basic keyboard and computer skills
• Flexibility of working hours
• Excellent communication skills

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• HCA/NA qualification including Phlebotomy training

Experience

Essential

• Administration and professional responsibilities
• Participate in the administrative and professional responsibilities of the practice team.
• Ensure accurate and legible notes of all consultations and
• treatments are recorded in the patients notes.
• Ensure the clinical computer system is kept up to date with
• accurate details recorded.
• Ensure appropriate items of service claims are made accurately,
• reporting any problems to the practice administrator.
• Ensure accurate completion of all necessary documentation
• associated with patient health care and registration with the
• practice.
• Ensure collection and maintenance of statistical information
• required for regular and ad hoc reports.
• Attend and participate in practice meetings as required.
• Assist in formulation of practice philosophy, strategy and policy.
• Restocking and maintenance of clinical areas and consulting
• rooms.
• To assist in seasonal and special projects as requested e.g. flu
• campaign.
• Ordering and display of health promotion materials

Desirable

• Experience of working in a GP practice
• Good clear communication
• Good organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elthorne Park Surgery

Address

106 Elthorne Park Road

Hanwell

London

W7 2JJ

United Kingdom

Employer's website

https://www.elthorneparksurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Purpose of the Role

To provide high-quality, patient-centered primary care services to the practice population, ensuring safe, effective and evidence-based clinical care while working collaboratively within the multidisciplinary team.

Key Responsibilities

• Undertake face-to-face, telephone and online consultations for patients presenting with a wide range of health needs.
• Assess, diagnose, treat and manage acute and chronic medical conditions.
• Prescribe medications and treatments in accordance with national and local guidelines.
• Promote health education, disease prevention and self-management where appropriate.
• Review and act upon pathology results, clinical correspondence and other patient-related documentation.
• Maintain accurate, comprehensive and contemporaneous patient records using the practice clinical system.
• Work collaboratively with practice nurses, pharmacists, healthcare assistants and other members of the multidisciplinary team.
• Participate in clinical meetings, significant event reviews, audits and quality improvement activities.
• Safeguard vulnerable adults and children in accordance with practice policies and statutory requirements.
• Contribute to the achievement of Quality and Outcomes Framework (QOF), enhanced services and other contractual requirements.
• Support continuity of care and contribute to the effective running and development of practice services.
• Maintain professional registration, appraisal and continuing professional development requirements in line with GMC and NHS standards.
• On a rotational basis, undertake duty doctor roles

General Responsibilities

• Adhere to all practice policies, procedures and clinical governance requirements.
• Comply with confidentiality, information governance, equality and diversity, and health and safety requirements.
• Maintain a professional, respectful and compassionate approach with patients, colleagues and external partners.
• Undertake any other duties appropriate to the role and grade as reasonably required by the Partners and Practice Management Team.

This role offers an opportunity to join a supportive and forward-thinking practice committed to delivering excellent patient care and fostering professional development.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration and inclusion on the performers list
• Excellent clinical, communication, and organisational skills.
• Commitment to high quality, patient centered care.
• Ability to work independently and as part of a multidisciplinary team.

Desirable

• Experience with primary care IT systems e.g. EMIS Web).
• Interest in teaching, quality improvement, or specialist clinical areas.
• Ability to contribute to practice development or service redesign.

Experience

Desirable

• Practical experience of working with others, Practical experience of computerised recording systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Selly Park Surgery

Address

Selly Park Surgery

2 Reaview Drive

Selly Park

Birmingham

B29 7NT

United Kingdom

Employer's website

https://sellyparksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Please refer to attached Job Description & Person Specification for further details.

Person Specification

Qualifications

Essential

• English Language GCSE (Grade C or above) or equivalent

Experience

Essential

• Demonstrate experience of dealing with the public both face to face and over the telephone
• Basic understanding of general office procedures (e.g. record keeping, filing)

Desirable

• Experience of working in General Practice or the NHS
• Experience of using a clinical system

Knowledge & Skills

Essential

• Effective written communication skills
• Effective verbal communication skills, both face to face and on the telephone
• Effective listening skills
• Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook

Personal Competencies and Qualities

Essential

• Ability to work effectively as part of a team and independently
• Ability to work using own initiative
• Ability to diffuse sensitive situations with members of the public who are distressed
• Ability to transfer information/data with proficiency and accuracy
• Understanding, acceptance and adherence to the need for strict confidentiality.
• Methodical approach to work and ability to meet targets/deadlines
• Ability to work flexibly in order to meet the needs of the service
• Self-motivated
• Willing to take part in training and personal development
• High attention to detail
• Friendly and articulate
• Smart appearance

Desirable

• Ability to use own judgement and work without direct supervision to determine workload priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Umbrella Medical

Address

Umbrella Medical

1 Hatherton Street

Walsall

WS1 1AF

United Kingdom

Employer's website

https://www.umbrellamedical.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

You will work autonomously within GP practices, managing your own clinical caseload of patients with a wide range of nutrition-related conditions. This includes:

• Assessing, diagnosing, triaging, and developing management plans for patients presenting with pre-diabetes, type 2 diabetes, weight management needs, frailty, malnutrition, and other dietetic conditions commonly seen in primary care
• Providing personalised, evidence-based care plans that take into account each patient's clinical status, lifestyle, preferences, and personal goals
• Supporting patients to make sustainable behaviour changes and develop confidence in self-management, reducing reliance on pharmacological interventions where appropriate
• Working with patients who have complex needs, including those with psychosocial factors or mental health considerations, and adapting your approach accordingly
• Referring patients to other services when appropriate, including secondary care, social prescribing, and community support, working within local referral pathways
• Delivering consultations via a mix of face-to-face, telephone, and video appointments depending on patient need and service requirements

Multidisciplinary Team Working

You will be an integral part of the Primary Care Network team, working collaboratively to deliver joined-up patient care. This includes:

• Building strong working relationships with GPs, practice nurses, clinical pharmacists, social prescribers, health coaches, and other PCN staff
• Contributing to reducing GP workload by managing dietetic referrals directly and providing specialist input within the practice team
• Improving patient access to timely dietetic care within the community
• Participating in MDT meetings and case discussions where relevant

Service Development, Audit and Quality

You will play an active role in shaping and improving the service. This includes:

• Supporting audit, evaluation, and outcome monitoring to demonstrate service impact and identify areas for improvement
• Contributing to the development of efficient, streamlined care pathways within primary care
• Identifying opportunities to enhance patient experience and clinical effectiveness
• Supporting the implementation of new initiatives or service developments as required

You will be supported to maintain high professional standards and continue your development. This includes:

• Practising in line with HCPC standards, professional codes of conduct, and organisational policies
• Engaging in regular clinical supervision and reflective practice
• Participating in training opportunities, including the HEE Roadmap to Practice programme
• Making use of protected CPD time to support your ongoing learning and career development
• Contributing to clinical governance activities, including incident reporting, risk management, and quality assurance

You will demonstrate strong communication skills and provide professional leadership within your scope. This includes:

• Communicating complex and sensitive information clearly and compassionately to patients and carers
• Providing advice and feedback to PCN colleagues on appropriate referral criteria and the scope of dietetic services
• Supporting a culture of learning and improvement within the wider team
• Acting as an ambassador for dietetics within primary care, promoting the value of nutrition in patient outcomes

Person Specification

Qualifications

Essential

• Fully HCPC and BDA registered practicing Dietitian
• Minimum 3 years of clinical experience in dietetics
• An up-to-date understanding of Health Education Englands Roadmap to Practice

Desirable

• Completion of some level 7 MSc learning
• Previous clinical experience of first contact triage clinical work; even if in the private sector or freelance
• Previous experience of using EMIS / SystmOne

Experience

Desirable

• Experience with working with individuals with Type 2 Diabetes
• Experience with working with frail and elderly patients or in care homes
• Experience in weight management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Dietitians

Address

Abbamoor Surgery

Gooshays Drive

ROMFORD

RM3 9LB

United Kingdom

Employer's website

https://www.primarycaredietitians.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Clinical Responsibilities:

  • In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
  • Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
  • Assessing the health care needs of patients with undifferentiated and undiagnosed problems
  • Screening patients for disease risk factors and early signs of illness
  • In consultation with patients and in line with current Practice disease management protocols, developing care plans for health
  • Providing counselling and health education
  • Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
  • Recording clear and contemporaneous consultation notes to agreed standards
  • Collecting data for audit purposes
  • Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
  • Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate
  • • In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

    Other Responsibilities within the Organisation:

    • Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
    • A commitment to life-long learning and audit to ensure evidence-based best practice
    • Contributing to evaluation/audit and clinical standard setting within the organisation
    • Contributing to the development of computer-based patient records
    • Contributing to the summarising of patient records and Read-Coding patient data
    • Attending training and events organised by the Practice or other agencies, where appropriate.

    Health & Safety:

    The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

    • Using personal security systems within the workplace according to Practice guidelines
    • Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
    • Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
    • Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
    • Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
    • Hand hygiene standards for self and others
    • Managing directly all incidents of accidental exposure
    • Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
    • Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person
    • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
    • Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
    • Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
    • Safe management of sharps use, storage and disposal
    • Maintenance of own clean working environment
    • Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
    • Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
    • Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
    • Undertaking periodic infection control training (minimum twice annually)
    • Correct waste and instrument management including handling, segregation, and container use
    • Maintenance of sterile environments

    Equality and Diversity:

    The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

    • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
    • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
    • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

    Personal/Professional Development:

    In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

    • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
    • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

    Quality:

    The post-holder will strive to maintain quality within the Practice, and will:

    • Alert other team members to issues of quality and risk
    • Assess own performance and take accountability for own actions, either directly or under supervision
    • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
    • Work effectively with individuals in other agencies to meet patients needs
    • Effectively manage own time, workload and resources.

    Communication:

    The post-holder should recognize the importance of effective communication within the team and will strive to:

    • Communicate effectively with other team members
    • Communicate effectively with patients and carers
    • Recognize peoples needs for alternative methods of communication and respond accordingly.

    Contribution to the Implementation of Services:

    The post-holder will:

    • Apply Practice policies, standards and guidance
    • Discuss with other members of the team how the policies, standards and guidelines will affect own work
    • Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Essential
• Full GMC Registration with a license to practice and entry on the GP Register
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR) or equivalent
• Included on a Medical Performers List or eligible
• Evidence of continuous professional development
• Appropriate defense indemnity (MPS/MDU)
• Experience in general practice and working in multi-disciplinary team

Desirable

• Holder of MRCGP
• Evidence of other specialist interest /development / training
• GP Registrar trainer
• Experience of using electronic clinical patient records (preferably SystmOne)
• Interest in womens medicine, including, coil insertions
• Experience of undertaking audit in general practice

Experience

Essential

• Experience of working with multidisciplinary teams
• Understanding and delivering of the GMS contracts
• Experience of working with QOF
• Experience of leading quality improvement projects

Desirable

• Genuine commitment to improve quality in primary care
• Working with PCNs or GPA or similar organisations
• Have a good knowledge of current PCN contracts and its impact on primary care services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Abington Park Surgery

Address

Abington Park Surgery

Ardington Road

Northampton

NN1 5LT

United Kingdom

Employer's website

https://www.abingtonparksurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a patient based caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. As a member of the team and one of the employers they will be expected to set an example to others, assist in education and training and to play a full role in target achievement and service development.

Clinical Responsibilities:

• The GP will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations, visiting patients at home and in nursing homes, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence as required.
• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Screen patients for disease risk factors and early signs of illness.
• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate in line with the practice timeline guidelines.
• Develop care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE.
• Ensure appropriate follow up of patients.
• Record clear and contemporaneous computerised consultation notes to agreed standards.
• Collect data for audit purposes.
• Compile and issue computer-generated acute and repeat prescriptions avoiding hand-written prescriptions.
• Prescribe generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance).
• Work with and support other members of the primary health care team in delivering high quality primary care.
• Promote the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, Department of Health, and local CCG.
• Play a role in the practice achieving agreed QOF and other key performance indicator targets.
• Take responsibility for targets and services allocated, e.g. a QOF area or an Enhanced Service.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• Commitment and contribution to achievement of the highest possible quality standards such as the QOF and other targets.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contribute to evaluation/audit and clinical standard setting within the organisation.
• Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate.
• Assist with the training of other staff members and also with the education of doctors and nurses in training as appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• As a GP you will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The GP will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Make effective use of training to update knowledge and skills.
• Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Report potential risks identified.

Equality and Diversity:

The GP will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The GP will maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of Practice Development.

Quality:

The GP will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The GP will recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.

Person Specification

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• EMIS/Systmone/Vision user skills.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Excellent interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow clinical policy and procedure.
• Experience with audit and able to lead audit programmes.
• Experience with clinical risk management.

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated, forward thinker.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure/in stressful situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.
• Effectively utilise resources.
• Punctual and committed to supporting the team effort.

Clinical Knowledge & Skills

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP.

Experience

Essential

• Experience of working in a primary care environment.
• Experience of continued professional development.

Desirable

• Experience of QOF and clinical audit.
• Experience of medicines management.
• General understanding of the primary care contract.

Eligibility

Essential

• Full GMC registration.
• National Performers List registration (England), noting that confirmation on this list is adequate for DBS confirmation.
• Primary Medical Services Performers Lists (Scotland).
• All Wales Medical Performers List and All Wales Locum Register (Wales).
• Northern Ireland Primary Medical Performers List (PMPL) (Northern Ireland).
• Appropriate defence indemnity (MPS/MDU).
• Evidence of current validation.
• Evidence of last appraisal.
• Eligibility to practice in the UK independently.

Qualifications

Essential

• Qualified GP.
• MRCGP.
• Vocational Training Certificate or equivalent JCPTGP.
• General Practitioner (Certificate of Completion of Training CCT).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

Cruddas Park Surgery

178 Westmorland Road

Newcastle upon Tyne

NE4 7JT

United Kingdom

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE

The post holder is responsible for the delivery of practice nursing services care to the practice population. Supported by the Lead Prescribing Nurse and General Practitioners within the practice, they will deliver care within the boundaries of their scope of practice, focusing upon supporting patients to be healthy, monitoring and management of long-term conditions, health prevention, wound care and screening activities that may include cervical screening, baby immunisations and travel health. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures.

KEY RESPONSIBILITIES

Clinical Practice:

Assess, plan, develop, implement, and evaluate programmes to promote health and well-being, and prevent adverse effects on health and well-being.

Implement and evaluate individual treatment plans for patients with a known long-term condition.

Identify, and manage as appropriate, treatment plans for patients at risk of developing a long-term condition.

Assist in the development of programmes to improve health and well-being and meet the specific needs of communities, groups and individuals.

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

Support patients to adopt health promotion strategies that encourage patients to live healthily and apply principles of self-care.

Deliver opportunistic health promotion using opportunities such as new-patient medicals.

Provide information and advice on prescribed or over-the-counter medication in relation to long term conditions.

Support patients to adopt health promotion strategies that promote patients to live healthily and encourage principles of self-care.

Assess and care for patients presenting with leg ulcerations and general wound care, advising prescribing clinicians regarding wound care products based on clinical assessment and local formularies.

Support and advise women requesting information relating to Contraception and Sexual Health issues.

Support and manage health needs of women presenting for cervical cytology consultations.

Implement and participate in vaccination and immunisation programmes for both adults and children.

Promote and deliver evidence-based care for patients presenting with aural conditions.

To assist in the supervision and support NHS Health checks.

Communication:

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Utilise communication skills to support patients to adhere to prescribed treatment regimens.

Anticipate barriers to communication and take action to improve communication.

Estimate and maintain effective communication with individuals and groups within the practice environment external stakeholders.

Act as an advocate when representing the patients and colleagues viewpoints to others.

Delivery Quality Service:

Recognise and work within own competence and professional code of conduct as regulated by the Nursing and Midwifery Council (NMC 2008).

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to National Institute for Clinical Excellence (NICE) guidelines, local guidelines and evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

In partnership with other clinical teams, collaborate on improving the quality of health care, responding to local and national policies and initiatives as appropriate.

Evaluate the patients response to health care provision and the effectiveness of care.

Support and participate in shared learning across the practice and wider organisation.

Participate in the management, review, and identify learning from patient complaints, clinical incidents and near-miss events utilising a structured framework.

Participate in the performance monitoring review of the team, providing feedback as appropriate.

Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance.

Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate.

Team Working:

Understand own role and scope in the organisation and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties.

Ensure clear understanding and utilisation of referral mechanisms within the practice.

Accept delegation from other nurses, prioritise own workload and ensure effective time-management strategies are embedded in own practice.

Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Participate in team activities that create opportunities to improve patient care.

Participate in and support local projects as agreed with the practice management team.

Management of Risk:

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

Ensure safe storage, rotation and disposal of vaccines and drugs is undertaken. Where appropriate, oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements.

Undertake mandatory and statutory training and ensure that this is up to date.

Apply infection control measures within the practice according to practice, local and national guidelines.

Apply policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all.

Participate in the local implementation strategies that are aligned to the values and culture of general practice.

Utilising Information:

Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information.

Review and process data using accurate Read codes about patients in order to ensure easy and accurate retrieval for monitoring and audit processes.

Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition.

Understand own and others responsibility to the individual organisation regarding the Freedom of Information Act.

Learning and Development:

Act as mentor to students, assessing competence against set standards as requested and if appropriately qualified.

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.

Assess own learning needs and undertake learning as appropriate.

Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Equality and Diversity:

Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity.

Enable others to promote equality and diversity in a non-discriminatory culture.

Support people who need assistance in exercising their rights.

Monitor and evaluate adherence to local chaperoning policies.

Act as a role model in good practice relating to equality and diversity.

Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.

Professional:

It is essential that you are registered with the NMC.

Adhere to the Code of Professional Practice.

To be a member of a professional body.

Ensure regular attendance to clinical and nurse meetings.

Maintain record of professional development.

To attend yearly appraisals and ensure job description is up to date.

Person Specification

Qualifications

Essential

• - Registered first level nurse
• - Membership of a professional body
• - Evidence of CPD and training

Desirable

• - Evidence of continuous academic development

Experience

Essential

• - Experience working in primary care (minimum one year)
• - Experience of working to protocols
• - Experience of working with clinical pathways
• - Ability to work independently within boundaries

Knowledge and Skills

Essential

• - Awareness of QOF
• - Knowledge of needs of patients with long term conditions
• - Aware of accountability of own role and other roles
• - Knowledge of health promotion strategies
• - Knowledge of patient group directions and associated policy

Desirable

• - Competence in diabetes and respiratory management
• - Ability to identify determinants on health in the local area
• - Knowledge of public health issues in the local area
• - Evidence of recent training

Other requirements

Essential

• - Driving license holder with sole use of vehicle for business usage.

Personal Qualities

Essential

• - Flexibility
• - Enthusiasm
• - Team player
• - Good communication skills
• - Personable
• - Caring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rise Park Surgery

Address

Revelstoke Way

Nottingham

NG5 5EB

United Kingdom

Employer's website

https://www.riseparksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Here at Level Health, we are completely focused on our patients. Our ethos is that each patient has a right to have the best possible quality of life. Through our services, we hope to empower our patients and help them develop a sense of independence in managing their own well-being. Complete integration within GP practices helps us to provide them with expert advice and assistance, increasing efficiency in primary care and reducing time pressures on GPs. Our work with Commissioners helps us to deliver streamlined, state-of-the-art services and our talented team helps us to implement a multi-specialty healthcare organisation built on innovation, learning and a holistic belief system. Mo Valli, Managing Director.

Level Health is the largest supplier of Physiotherapy services to NHS GP practices in the Canterbury and Coastal area.

We are looking to recruit an outstanding newly-qualified Physiotherapist to join the Level Health Training Academy. You will work alongside a large and established team of Senior and Junior Physiotherapists in our vibrant, innovative and dynamic organisation. We have the capacity to create a flexible package to accommodate different working needs.

Level Health operates a mandatory 2 year Academy Programme for all newly qualified Junior staff, with a syllabus that includes Clinical Excellence, Clinical Psychology, Communication, Functional Rehabilitation and Holistic Care. To ensure that learning and professional development is consistent, we run weekly clinical supervision/mentoring sessions and monthly in-service training meetings with the whole team, providing a well-rounded, robust, supportive and patient-centred teaching programme. In addition, we provide an annual training budget for the further specialist development of our staff.

The role is a static MSK Physiotherapy position which will provide an invaluable insight into a broad range of both peripheral and spinal problems.

This exciting role is located within GP surgeries in East Kent. The vacancy is focused around Primary care at a range of spacious, modern and well-resourced locations. We work as part of a multi-disciplinary team that includes Doctors, Nurse Practitioners, Psychologists, Paramedics, Allied Health workers and a large network of Administrators.

Level Health uses state-of-the-art technology to deliver its services, including the EMIS medical record system, online CPD sessions and the delivery of virtual exercise programmes. We are enthusiastic about CPD and cover a wide range of topics to provide a multi-specialty and holistic approach to learning.

We have a passion for mentorship and we pay close attention to the mentor/mentee relationship. Our clinicians are trained to teach GP trainees on nationally accredited GP training programmes and we take an active role in training undergraduate physiotherapists. Our unrelenting drive for innovation means that we form part of the Regional Spinal Network, Health Innovation Network and a variety of University Research Programmes.

We work closely with Canterbury Christ Church University and the University of Brighton to support Physiotherapy students and their development, providing 6-week clinical placements throughout the year. Over the past year, we have worked with injured veteran athletes at the prestigious golf event, The Simpson Cup, and have been active with a large-scale charity expedition to Mount Everest.

Duties include, but are not limited to:

• A focus on holistic interventions, in line with Level Health practices and ethos

• Communicating effectively and participating in organisational activities that support innovation, creativity and that develop positive working relationships

• Independently managing an MSK caseload of clients, delivering comprehensive clinical assessments and evidence-based treatments

• Providing accurate notes and reports, being accountable and professional within your scope of practice

• Striving to improve clinical and cultural standards that ensure all care is administered in line with Level Health Standards and CSP/HCPC frameworks

• Adhering to all policies and procedures that create a safe and respectful environment for both staff and patients to deliver or receive care.

We provide an environment of strong cultural values and a supportive and friendly workplace that encourages our staff to accelerate in their careers, creating the opportunity to achieve personal and professional growth.

Requirements:

• CSP and HCPC registration (applied for or obtained)

• Degree in Physiotherapy

• Flexible working hours

• Commitment to delivering quality care and evidence-based practice

• True passion and commitment to holistic health care

• Strong communication, IT, organisational and time management skills

• Involvement in CPD, staff social calendar and team building tasks

The role offers a comprehensive benefits package, including, but not limited to:

• Competitive salary

• Annual training budget

• Continued Professional Development opportunities and comprehensive training

• Flexible working hours

• Company pension scheme

• Employee referral cash incentive (subject to Tax and NI)

All applicants are subject to an enhanced DBS check.

We welcome applications from job seekers who require Tier 2 sponsorship to work in the UK (for eligible posts only) and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post.

www.levelhealth.co.uk

Person Specification

Qualifications

Essential

• Degree in Physiotherapy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Level Health (UK) Ltd

Address

137 Millais Road

London

E11 4EZ

United Kingdom

Employer's website

https://www.levelhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The successful GP will join our progressive clinical team at Thornton Road Surgery, a friendly and vibrant practice serving a diverse and supportive local community in Croydon. The role offers a balanced mix of face-to-face consultations and telephone appointments, ensuring excellent continuity of care while allowing flexible working styles. The GP will contribute to the management of blood test results and clinical documents, supported by an experienced administrative workflow team who process and streamline the majority of incoming tasks meaning GPs handle only a small, clinically focused number of actions each day. Our well-established network of clinical pharmacists provides further support with prescribing, medication queries, and repeat prescription management, allowing you to focus on high-quality patient care. The postholder will have the opportunity to lead on key disease areas (monitoring trends in the Quality and Outcomes Framework, treatment, staff training and prescribing) and assist in developing appropriate healthcare services for a diverse patient list, including practice-based commissioning, patient participation and health promotion.

Supported by the clinical and management teams, the postholder will work as one of the GPs within Thornton Road & Valley Park Surgery, while also contributing to the wider multidisciplinary team across the Bourne Health Partnership.

Main duties of the job

In accordance with the practice timetable, you will undertake clinical sessions consisting of face-to-face consultations, telephone consultations, clinical triage, queries, home visits, repeat prescription signing, test result actioning, and medical reports. Consultations are typically 10 minutes.

Key Responsibilities

You will be required to

• Act upon QOF alerts and prompts during routine consultations
• Provide GP services in line with PMS contract requirements
• Undertake Duty Doctor and Paperwork Doctor sessions on a rota basis
• Support extended hours access when required
• Provide cross-site cover across Thornton Road, Valley Park and other Bourne Health Partnership practices when needed
• Assess, diagnose, treat and refer patients appropriately
• Provide preventative health care and lifestyle advice
• Support patients referred by nursing staff
• Provide certification in line with NHS regulations
• Adhere to local and national prescribing guidelines
• Make autonomous clinical decisions regarding presenting problems
• Maintain clear and accurate electronic clinical records
• Participate in audits and quality improvement activities
• Generate computer-based prescriptions
• Undertake all routine duties associated with general practice

Additional Responsibilities

• Maintain a Personal Development Plan aligned with practice goals
• Participate in the training of nurses, GP trainees and medical students
• Support administrative and clinical colleagues
• Attend clinical, prescribing, palliative care and practice meetings
• Chair or present during clinical meetings when required
• Deliver enhanced services and undertake training to support them
• Participate in practice-based commissioning, demand management and peer review
• Ensure compliance with deadlines for QOF, LCS and audit returns
• Take on additional duties as required to support the organisation

This list is not exhaustive, and all team members should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

Key Relationships

Internal

Members of the Senior Management team

Members of the Partnership Board

Colleagues within The Bourne Partnership

External

Suppliers of services

Other GP practices and practice groups

Other external organisations

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff, and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person, those staff will be liable to disciplinary action up to and including dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the organisations FOI procedure if they receive a written request for information.

Information Governance

All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust's Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed, and forwarded in a secure and appropriate manner

Equal Opportunities

Post holders must at all times fulfil their responsibilities with regard to The Bourne Partnerships Equal Opportunities Policy and equality laws.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that The Bourne Partnerships health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors, and employees.

Infection Control

All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required to reduce HCAIs. All post holders must comply with the Partnerships Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy and Personal Protective Equipment Policy. Risk Management All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with The Bourne Partnerships use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager or stated to be mandatory.

Flexible Working

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern and multiple sites so that we can offer services in the evenings or at weekends.

Safeguarding children and vulnerable adults

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Sustainability

It is the responsibility of all staff to minimise the environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.

Smoking Policy

The Bourne Partnership is committed to providing a healthy and safe environment for staff, patients, and visitors. Staff are therefore not permitted to smoke on organisational property.

Person Specification

Qualifications

Essential

• Full GMC registration
• Medical degree
• Completion of GP registrar training

Other Requirements

Essential

• DBS check
• Maintain confidentiality
• Comfortable working within a large MDT
• Interest in chronic disease management

Desirable

• Flexibility to work outside core hours

Experience

Essential

• EMIS experience
• Video/telephone consultation experience
• Experience working in general practice
• Completion of vocational GP training (e.g. MRCGP/MRCP)

Desirable

• Minimum 2 years post-qualification GP experience

Skills

Desirable

• GP trainer or trainer in training
• Ability to work early extended access sessions (e.g. 07:30 starts)
• Womens health (coils)

Personal Qualities

Essential

• Polite, confident and approachable
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Uses initiative and sound judgement
• High integrity and loyalty
• Empathetic in distressing situations
• Able to work under pressure
• Confident, assertive and resilient

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Thornton & Valley Park Surgery

Address

Thornton Road Surgery

299 Thornton Road

Croydon

CR0 3EW

United Kingdom

Employer's website

https://www.nhs.uk/services/gp-surgery/thornton-road-and-valley-park-surgery/H83051 (Opens in a new tab)

Job description

Job responsibilities

Job Description:

Receptionist / Admin

Main Purpose of Job:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

Responsible to:

The Practice Manager/Partners.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Experience of working in primary care
• Experience of working in a GP practice

Desirable

• Experience in working with Emis system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Park Surgery

Address

Harold Hill Health Centre

Gooshays Drive

Romford

RM3 9SU

United Kingdom

Employer's website

https://www.drkakad-bhattandtanna.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job descriptionJob summary

The Referral Administrator / Care Coordinator will support the smooth and effective delivery of patient care by providing referral, care coordination and administrative support to the practice team.

The post holder will act as a central point of contact for patients, clinicians, healthcare professionals and external organisations. They will ensure referrals, correspondence, patient information and administrative workflows are processed accurately, promptly and confidentially.

The role combines referral administration and care coordination, helping patients access appropriate services while maintaining accurate records and supporting practice priorities.

• Process, coordinate and monitor referrals to hospitals, community services, social care and voluntary sector organisations.
• Prepare, check and send referral documentation in line with practice procedures.
• Monitor referral systems, track outcomes and follow up outstanding actions.
• Liaise with patients, clinicians, hospital teams and other external services regarding referrals and patient pathways.
• Help patients navigate healthcare services and signpost them to appropriate support.
• Maintain accurate records of referrals and care coordination activity on the clinical system.
• Support clinicians and administrative colleagues with tasks relating to patient care.
• Identify and contact patients who require appointments, reviews or follow-up.
• Support recall processes for long-term condition reviews, medication monitoring and other planned care.
• Assist with QOF activity, including identifying patients due for review and highlighting outstanding actions.
• Support agreed practice processes for high-risk drug monitoring.

• Process incoming and outgoing correspondence, including letters, emails and electronic communications.
• Review, distribute, file and action clinical correspondence promptly.
• Scan, code and attach documents to patient records in accordance with practice procedures.
• Manage electronic tasks, workflows and shared inboxes.
• Ensure patient records are updated accurately and information can be readily retrieved.
• Maintain effective electronic filing and tracking systems.

• Assist with patient registrations and deductions.
• Support GP2GP and other patient record transfer processes.
• Ensure records are processed accurately and within required timescales.
• Liaise with external organisations regarding registration or record queries where required.

• Respond professionally and sensitively to telephone, written and electronic enquiries.
• Manage and prioritise tasks to meet deadlines.
• Undertake accurate data entry and maintain confidential records.
• Carry out audits, searches and information-gathering activities as requested.
• Produce reports and information to support service delivery.
• Help develop and maintain effective administrative systems and processes.
• Provide appropriate cross-cover for administrative and secretarial colleagues during periods of absence.
• Attend relevant meetings, training and development sessions.
• Complete reasonable administrative, coordination or reporting tasks that support the safe and efficient running of the practice.

The post holder will communicate clearly, professionally and respectfully with patients, carers, colleagues and external organisations. Information must be shared appropriately, with particular care given to confidentiality and sensitive circumstances.

The post holder will have access to confidential patient and practice information. All information must be handled securely and only shared in accordance with practice procedures, UK GDPR, data protection legislation and NHS information governance requirements.

The post holder must follow practice health and safety, infection prevention and safeguarding procedures. Any concerns, incidents or risks should be reported promptly through the appropriate practice process.

The post holder will treat patients, carers and colleagues fairly and respectfully, supporting an inclusive environment and recognising individual needs.

The post holder will complete all required mandatory and role-specific training, participate in appraisal and maintain the knowledge and skills needed to carry out the role effectively.

Person Specification

Additional criteria

Essential

• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines.
• High level of accuracy and attention to detail.
• Good IT skills, including Microsoft Outlook and Microsoft Office.
• Ability to work independently and as part of a multidisciplinary team.
• Understanding of confidentiality and information governance requirements.
• Professional and courteous manner when communicating by telephone, in writing and face to face.
• Reliable, flexible and able to remain accurate when working under pressure.
• Approachable, empathetic and patient-focused.
• Positive and proactive approach to work and service improvement.

Qualifications

Essential

• GCSE English and Mathematics at Grade C/4 or above, or equivalent.
• Good standard of general education.

Experience

Essential

• Administrative experience within a healthcare, NHS or customer service environment.
• Experience of handling confidential or sensitive information.
• Experience of using computerised record systems.
• Experience of dealing directly with members of the public.
• Attention to detail

Desirable

• Previous experience within a GP practice or primary care setting.
• Experience of using SystmOne.
• Experience of processing and monitoring patient referrals.
• Experience of patient registration, deduction or GP2GP processes.
• Experience of supporting Subject Access Requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

2a - 4 Alexandra Road

Great Yarmouth

NR30 2HW

United Kingdom

Employer's website

https://www.parksurgerygreatyarmouth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Extended Access Hub Coordination

• Support the smooth running of the PCN Extended Access Hub.
• Coordinate Enhanced Access clinic schedules, including evening and weekend sessions.
• Create and maintain clinical rotas within SystmOne and other agreed systems.
• Ensure rotas are updated in a timely manner and communicated effectively to staff and practices.
• Liaise with practices and clinicians regarding clinic availability, changes, cancellations and cover arrangements.
• Support adjustments to clinics in response to staff absence, leave, or service changes.
• Assist with ensuring contracted Enhanced Access hours are delivered and appropriately recorded.
• Support collection and reporting of Enhanced Access activity and utilisation data to the ICB.

PCN Administration Support

• Provide comprehensive administrative support to the PCN Manager, Clinical Director and wider PCN team.
• Coordinate meetings, including booking venues/virtual links, circulating invitations, board papers and managing attendance.
• Prepare meeting agendas in collaboration with PCN leads.
• Attend meetings and produce accurate, timely minutes and action logs.
• Monitor progress of actions arising from meetings and follow up where required with PCN leads.
• Maintain organised electronic filing systems and records in line with information governance requirements.
• Support preparation of reports, spreadsheets, presentations and other PCN documentation.
• Assist in collating data and information from practices.

SystmOne Rota Management

• Maintain and update PCN rotas within SystmOne.
• Support clinic template setup and amendments as required.
• Ensure clinical sessions are accurately reflected within relevant systems.
• Produce activity and utilisation reports from SystmOne and other reporting tools.
• Assist practices and PCN staff with basic system queries where appropriate.
• Escalate system issues or concerns to the PCN Manager.

• Support coordination of last-minute clinic changes (e.g. cancellations/rescheduling)

Reporting and Data Support

• Support the PCN Business and Data Lead with data collection and reporting requirements.
• Assist in gathering information from member practices and PCN teams.
• Support monitoring of service activity against PCN contractual requirements (DES).
• Assist with maintaining accurate records and audit trails.

Communication and Partnership Working

• Act as a key point of contact for staff and practices involved in Extended Access clinics.

• Maintain effective communication with practices, clinicians, administrative teams and external organisations.
• Respond to queries in a professional and timely manner.
• Escalate risks, incidents, or operational challenges to senior staff.
• Support personlised Care Teams with project workstreams and attend community events to promote services and support delivery.
• Work collaboratively with colleagues across the PCN to support service delivery and improvement.
• Promote a positive and professional image of the PCN at all times.

General Responsibilities

• Work independently within agreed procedures and priorities.
• Manage workload effectively and prioritise competing demands meeting deadlines across multiple tasks.
• Contribute to continuous improvement and service development.
• Undertake any other duties appropriate to the role and grade as requested by the PCN Manager.
• Maintain patient and organisational confidentiality at all times.

Person Specification

Experience

Essential

• Experience of working in a health, social care, or similar setting.

Desirable

• Experience of working in Primary Care or a PCN environment.
• Experience with Rota Management Systems (e.g., Lantum)
• Experience with clinical systems (SystmOne/Emis)
• Experience of service coordination, project support, or population health work.

Knowledge and Skills

Essential

• Strong organisational and administrative skills, including rota/diary
• management.
• Excellent communication skills; both written and verbal.
• Ability to work independently and as part of a multi-disciplinary team.
• Competent IT skills, including the use of Microsoft Office and willingness to learn clinical systems (SystmOne/EMIS)

Desirable

• Understanding of the PCN DES and Enhanced Access requirements.

Qualifications

Essential

• At least 5 passes at GCSE level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bulwell and Top Valley Primary Care Network

Address

Off Revelstoke Way

Rise Park

Nottingham

Nottinghamshire

NG5 5EB

United Kingdom

Employer's website

https://healthandcarenotts.co.uk/care-in-my-area/nottingham-city-pbp/nottingham-city-primary-care-networks-pcns/bulwell-top-valley/ (Opens in a new tab)

Job description

Job responsibilities

• Phlebotomy and specimen preparation
• NHS Health Checks
• Routine observations
• 24hr BP monitoring
• Clinical measurements (BP, pulse, height, weight, BMI)
• ECGs
• Urine testing
• Basic wound care and clip/suture removal
• B12 injections
• Adult vaccinations (flu/pneumo)
• Act as chaperone and support minor procedures
• Maintain accurate clinical records
• Stock ordering, rotation and restocking of clinical areas
• Contact patients for recalls and health promotion activities
• Work effectively within the multidisciplinary team and follow all Practice policies

Person Specification

Qualifications

Essential

• Good communication and basic IT skills
• Ability to follow clinical protocols and work safely within scope
• Experience in a patientfacing role
• Phlebotomy training and competency

Desirable

• GCSE English & Maths (Grade A to C / 4 to 9)
• Care Certification
• Experience in primary care or GP settings
• Training in ECGs, BP monitoring, wound care or vaccinations
• Familiarity with EMIS or other clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Groves Medical Group

Address

Vineyard Hill Road Surgery

67 Vineyard Hill Road

Wimbledon Park

SW19 7JL

United Kingdom

Employer's website

https://www.thegrovesnhs.org/ (Opens in a new tab)

Job description

Job responsibilities

1) Strategic Planning

Working with the PCN board to design and iterate a digital strategic vision and identify supporting objectives

To clarify objectives and priorities for network delivery in line with operational capacity, financial parameters and contract requirements

Promote the engagement of all PCN practices and act as an ambassador for the network

To proactively build relationships with system leaders to help influence proactive and new models of care

To use business intelligence tools to aid data-driven decisions

2) Operations & People Management

To provide oversight and accountability to the delivery of PCN contracts and specifications

Coordinate training and development of PCN staff

People & performance management including 1 to 1's and appraisals, leading organisational change and supporting a positive organisational culture

Identify and record risks and issues and develop contingency plans with Network Leads

Ensure all relevant national strategies, policies, targets, and frameworks are fully implemented

Explore potential new digital and transformative projects and potential project partners

To drive issues through to resolution, acting as a point of expertise

To implement network-based projects

3) Finance and Governance

To support the collation of financial information

To monitor and check the accuracy of the submissions for the DES and contractual requirements

Ensure the management of data and implementation of all projects and initiatives within the PCN are compliant with General Data Protection Regulation

Compiling and presenting financial reports

To ensure that the PCN's physical and financial resources are managed and maintained for maximum effectiveness

4) Digital Infrastructure

To ensure the PCN maximises its business intelligence tools

Develops a continuous improvement approach to digital accessibility for our patients and workforce

Creates data packs to support decision-making that includes but is not limited to demand, capacity, utilisation data, staff and patient experience

5) Relationship Management

To foster a culture of collaboration and promote learning to drive continuous improvement

To work as a flexible member of the PCN, providing support to other team members when necessary

Ensure effective communication among all PCN stakeholders

To take an active role in the development and embedding of the PCN's culture, values and reputation

Liaise with community healthcare providers on specific programmes and projects

First point of contact for Practice Managers regarding delivery of digital projects

Network and build effective relationships with other local PCN Managers, engaging in peer support meetings and projects

6) Workforce Planning

To facilitate progression for the PCN staff to promote retention

To support recruitment, inductions and training

This list of duties is not exhaustive and may be subject to change as deemed necessary after consultation with the post holder.

Person Specification

Qualifications

Essential

• - Educated to A-Level standard or equivalent, or able to demonstrate equivalent knowledge gained through relevant experience.
• - Evidence of continuing professional development (CPD).
• - GCSE (or equivalent) in English and Mathematics at Grade C/4 or above.
• - Knowledge of the NHS, Primary Care Networks and the Network Contract DES

Desirable

• - Experience in Healthcare & People Management, Business Management, Leadership, Public Health or a related subject.
• - Leadership or management qualification (e.g. ILM, CMI or equivalent).
• - CIPD level 3 or above.
• - Project Management qualification (e.g. PRINCE2, Agile or equivalent).
• Qualification or training in Quality Improvement, Change Management or Service Improvement.

Experience

Essential

• - Managing operational services within a healthcare or NHS setting
• - People management - Managing teams, including recruitment, performance management, absence management and employee relations.
• - Leading and delivering projects or service improvement initiatives.
• - Managing multiple priorities and meeting competing deadlines.
• - Working collaboratively with multidisciplinary teams and a range of stakeholders.
• - Financial management, budget monitoring or resource management.
• - Interpreting and implementing policies, procedures or contractual requirements.
• - Preparing reports, analysing data and presenting information to support decision-making. Use of digital technologies in healthcare
• - Managing change and supporting service development.
• Organisational, communication and problem-solving skills.
• - Proficient in the use of Microsoft Office applications, including Excel, Word and Outlook.

Desirable

• - Experience of working within Primary Care, a Primary Care Network (PCN) or General Practice.
• - Experience of working with NHS contracts, including the Network Contract DES.
• - Experience of workforce planning, recruitment or ARRS workforce management.
• - Experience of working with Integrated Care Boards (ICBs), neighbourhood teams or other system partners.
• - Experience of governance, quality improvement or performance management.
• - Experience of managing NHS digital systems and data reporting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Arun Integrated Care, Primary Care Network

Address

The Park Surgery

St. Floras Road

Littlehampton

West Sussex

BN17 6BF

United Kingdom

Employer's website

https://www.innovationsinprimarycare.com/arun-integrated-care-pcn (Opens in a new tab)

Job description

Job responsibilities

Main responsibilities:

• Type letters, reports and associated documentation as required.
• Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently and in the required format.
• Manage all enquiries in an effective manner
• Manage and action all incoming emails
• Accurately input and update data in the patient's healthcare records as necessary
• Process referrals using the electronic referral system (ERS)
• Answer incoming phone calls, transferring calls or dealing with the callers/patients queries appropriately
• Manage all administrative queries as necessary including Docman and EMIS tasks and rapid access and reports.
• Run system searches including ERS Worklists, and report on outstanding referrals, ensuring patient records and referring GPs are kept up to date.
• Process and transcribe orthopaedic clinic dictations on Lexacom
• Support all clinical staff with general administration tasks as requested.

Person Specification

Experience

Essential

• Previous experience of working in a GP Practice or healthcare setting
• Experience of working in a busy environment working to tight deadlines
• Experience working in an environment with direct patient contact

Desirable

• Experience of working as a Medical Secretary
• Knowledge of the NHS e-Referral Service
• Knowledge of EMIS, Lexacom and Docman
• Knowledge of local hospitals

Skills

Essential

• Ability to communicate effectively with people at all levels by telephone, email and face to face
• Excellent attention to detail and literacy skills
• Excellent organisation skills with the ability to prioritise and multi-task
• Able to work under pressure and to deadlines
• Able to work well as part of a team
• Tact, diplomacy and sensitivity
• Flexibility and confidentiality
• Strong IT skills

Desirable

• Minute taking

Qualifications

Essential

• Minimum Grade C (4) GCSE or equivalent in English Language and Maths or equivalent qualification

Desirable

• Medical Secretary Course/Diploma
• Medical Terminology Course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

116 Kings Road

Herne Bay

Kent

CT6 5RE

United Kingdom

Employer's website

https://www.parksurgery.net/ (Opens in a new tab)