Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

Essential

• Degree / Diploma Physiotherapy
• Registration with HCPC as a Physiotherapist

Desirable

• Member of CSP and or involvement in professional network
• Post Graduate MSc Degree
• Post-registration courses e.g.: .Manual handling .Goal setting .Frailty and older people's rehabilitation .Student placement facilitator

Experience

Essential

• Previous experience of working in the UK or a similar health economy (acute or community) as a physiotherapist.
• Previous general experience to include the following: .Older people/frailty assessment and rehabilitation .Medicine and general surgery .Orthopaedics .Falls .Dementia .Long-term conditions
• Experience teaching juniors and assistants

Desirable

• Experience working as an autonomous practitioner in a community setting
• Previous general experience to include the following: .Community working .Neurology .Pain management
• Experience teaching students

Knowledge

Essential

• Excellent communication skills and fluency in written and oral communication
• Ability to maintain accurate, timely, concise and legible clinical records both electronic and handwritten which adhere to the Trust policies
• Ability to talk to people about sensitive issues in a supportive manner but also challenge others assertively where necessary

Skills

Essential

• Understanding and ability to apply relevant knowledge and skills required to act as an effective professional clinician and adhere to your relevant code of conduct/practice
• Ability to plan and use assessment methods that are appropriate for complex needs, and use processes of reasoning that are based on available evidence including national guidelines such as NICE and other local and professional policies
• Ability to follow processes of reasoning which balance additional information against the overall picture of the individual's needs to confirm or deny developing hypotheses.
• Knowledge and understanding of the role of intermediate care in supporting a timely discharge
• Knowledge and ability to use Microsoft Office suite for various administration tasks, including
• Working with spreadsheets document writing and email

Desirable

• Knowledge and ability to use patient record systems such as SystmOne or similar.

Other Requirements

Essential

• Understanding and ability to apply relevant knowledge and skills required to act as an effective professional clinician and adhere to your relevant code of conduct/practice

Desirable

• Demonstrates flexibility, problem-solving, initiative and leadership skills.
• Able to demonstrate clinical and professional development
• Understanding the principles of multi-disciplinary teamwork
• Awareness of developments in NHS and service delivery and improvement
• Evidence of maintenance of a CPD portfolio
• Demonstration of knowledge of standards of practice, evidence and best practice guidelines
• Able to demonstrate a good understanding of the role of an physiotherapist in rehabilitation as well as the role of other professionals in the MDT
• Demonstrate a commitment to working with older people
• Able to demonstrate insight into the problems of disability and its effects
• Able to demonstrate an understanding of the application of health and safety
• Acting in a personally and professionally responsible manner
• To be flexible and to be able to motivate self and others
• The ability to work under pressure and set priorities, delegate and manage own time
• The ability to work in a team
• Have insight into your own strengths and development areas with respect to the trust's values and behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West London NHS Trust

Address

Community Indepence Service

145 King Street Hammersmith and Fulham

London

W6 9XY

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.

AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.

Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.

Person Specification

Education

Essential

• Achieved grades above C in Maths and English GCSE or relevant experience

Desirable

• Working towards Level 2 Administration

Knowledge, Training & Experience

Essential

• Experience of working in a busy environment

Desirable

• Demonstrates understanding of confidentiality

Knowledge, training and Experience

Essential

• Strong attention to detail and accuracy

Desirable

• Flexible approach to work and working times and reliable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Diana Princess of Wales Hospital

Grimsby

DN33 2BA

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.

AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.

Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.

Person Specification

Education

Essential

• Achieved grades above C in Maths and English GCSE

Desirable

• Working towards Level 2 Administration

Knowledge, Training & Experience

Essential

• Experience (through placements or employment) of working in a busy environment.

Desirable

• Customer Service Experience

Experience

Essential

• Demonstrates understanding of confidentiality

Desirable

• Flexible approach to work and working times and reliable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Diana Princess of Wales Hospital

Grimsby

DN33 2BA

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.

AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.

Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.

Person Specification

Education

Essential

• Achieved grades above C in Maths and English GCSE or relevant experience

Desirable

• Working towards Level 2 Administration

Knowledge, Training & Experience

Essential

• Experience of working in a busy environment

Desirable

• Customer Service Experience

Communication and Interpersonal Skills

Essential

• Demonstrates understanding of confidentiality

Desirable

• Flexible approach to work and working times and reliable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Diana Princess of Wales Hospital

Grimsby

DN33 2BA

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

4-6 Sessions per week

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• - GMC registration with a licence to practice
• - NHS England Medical Performers List
• - MBBS or equivalent medical qualification
• - Completion of GP training and inclusion on the GP Register
• - Experience of working in a primary care/general practice setting
• - Ability to assess, diagnose and manage a broad range of clinical presentations
• - Understanding of clinical governance, safeguarding, confidentiality and information governance
• - Commitment to providing safe, effective and patient-centred care
• Good communication and interpersonal skills
• Ability to work effectively as part of a multidisciplinary team
• Ability to manage workload effectively and work within agreed practice procedures
• Commitment to continuing professional development and reflective practice
• Current appropriate professional indemnity arrangements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Southam Surgery

Address

Stowe Drive

Southam

Warwickshire

CV47 1NY

United Kingdom

Employer's website

https://www.thesouthamsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Patient Access and Support

• Provide a first point of contact for patients via telephone, in person, and online consultation requests
• Support patients in accessing appropriate services
• Provide clear and accurate information regarding practice services and processes
• Accurately book, amend, and cancel appointments using the clinical system and associated appointment hubs based on patient need
• Maintain a professional, calm, and empathetic approach at all times
• Escalate urgent or clinically concerning information in line with Practice protocols

• Ensure information provided by patients relating to face-to-face, telephone and online triage requests is recorded accurately and appropriately
• Process and manage requests received through the Practices online consultation and triage systems
• Signpost online consultation requests to appropriate services or providers where required
• Support the management of appointment availability and utilisation
• Monitor outstanding or incomplete requests and take appropriate action to complete them
• Assist with the processing of online consultation outcomes and associated follow-up actions
• Identify and escalate urgent, complex or concerning requests in accordance with Practice protocols
• Maintain accurate and contemporaneous records of patient interactions and actions taken

• Process results and associated tasks within the clinical system in accordance with Practice protocols
• Communicate clinician-authorised information and actions to patients accurately and appropriately
• Arrange appointments, investigations and other follow-up actions as directed by clinicians
• Monitor outstanding tasks and actions and take appropriate steps to support timely completion
• Recognise when clinical interpretation, advice or decision-making is required and refer the matter to an appropriate clinician
• Identify and escalate urgent, overdue or concerning matters in accordance with Practice procedures
• Maintain clear and accurate records of actions and communications

• Review and process incoming clinical correspondence in accordance with Practice protocols
• Code and assign documents in line with Practice protocols
• Support clinicians by ensuring relevant information is available when required
• Extract and code relevant clinical information
• Process all information accurately and in a timely manner
• Identify and escalate any urgent or clinically significant information identified within correspondence

• Use all key systems, including SystmOne, SystmConnect, PATCHS, and NHS Mail, to support patient access and administrative processes
• Send outbound communications via PATCHS and NHS Mail
• Communicate effectively with patients, colleagues, and external organisations

• Support patients and proxies in requesting access to online medical record via systems such as SystmOnline, Airmid, and the NHS App
• Process requests in accordance with Practice policy, information governance requirements, and applicable NHS guidance
• Verify patient identity in line with Practice protocols before granting or updating access
• Provide guidance to patients on how to register for and use online services
• Assist patients with basic troubleshooting and signpost to further support where required
• Escalate any queries relating to restricted or sensitive record access to an appropriate clinician or senior team member

• Act as a chaperone for clinicians where required, in line with Practice chaperone policy
• Ensure patients are aware of the right to request a chaperone during consultations
• Provide reassurance and support to patients during examinations in the role of a chaperone
• Maintain patient dignity, privacy, and respect always during chaperoning
• Observe and report any concerns arising during consultations in line with safeguarding procedures

The following apply to all aspects of the role and underpin safe and effective practice:

• Always maintain strict confidentiality in relation to patient, staff, and Practice information
• Ensure conversations involving patient information are conducted in a manner that preserves privacy
• Manage all patient-identifiable data in accordance with GDPR, NHS Information Governance requirements and Practice policies and protocols
• Only share information with authorised individuals on a need-to-know basis
• Verify patient identity appropriately before disclosing or updating any information
• Use clinical systems, including SystmOne, SystmConnect, and PATCHS safely and securely
• Report any actual or potential data breaches or information governance concerns promptly in line with Practice procedures
• Maintain a clear desk and secure working environment to protect sensitive information

• Act in accordance with Practice safeguarding policies and procedures at all times
• Recognise and respond to safeguarding concerns relating to children, adults at risk, and domestic abuse
• Remain alert to signs of potential abuse, neglect, or exploitation, including concerns identified through all patient interactions and managing clinical correspondence and records
• Escalate safeguarding concerns promptly and appropriately to a clinician or safeguarding lead in line with Practice protocols
• Accurately document safeguarding concerns and actions taken within the clinical system
• Maintain professional boundaries and manage sensitive situations with discretion, empathy, and respect
• Participate in mandatory safeguarding training and keep knowledge up to date
• Contribute to a culture of safety by raising concerns and supporting colleagues where safeguarding risks are known

• Deliver a consistently high standard of customer service across all patient interactions
• Communicate in a professional, courteous, and empathetic manner, both face-to-face and via telephone or digital channels
• Actively listen to patients to understand their needs and respond appropriately
• Manage challenging or sensitive situations calmly and confidently, including dealing with distressed or frustrated patients
• Promote a positive patient experience by providing clear, accurate, and helpful information
• Collaborate with colleagues to ensure continuity and quality of service
• Support an inclusive approach, ensuring all patients feel respected and able to access services
• Escalate concerns or complaints appropriately in line with Practice procedures

• Manage personal and shared workloads effectively
• Prioritise tasks based on urgency, risk, and service need, using appropriate judgement
• Complete tasks and workflows accurately and within expected timescales
• Monitor outstanding work and take steps to prevent delays or backlogs
• Promptly escalate capacity, workload, or safety concerns to line manager/senior team member
• Maintain a structured and methodical approach to work, ensuring continuity and handover where required
• Adapt to changing demands throughout the working day, including balancing patient contact with administrative duties

• Participate in induction, mandatory training, and annual appraisal processes
• Take responsibility for maintaining and developing knowledge and skills relevant to the role
• Complete all training in respect of the chaperoning role
• Actively engage in learning opportunities, including system training and role-specific competencies
• Reflect on performance and identify areas for personal development
• Keep up to date with changes in Practice procedures, NHS guidance, and service delivery models
• Contribute to a culture of learning by sharing knowledge and supporting colleagues where appropriate

• Work flexibly across different functions within the Patient Services team to support service delivery
• Maintain a professional, organised, and proactive approach always
• Adhere to all Practice policies, procedures, and standard operating protocols
• Demonstrate reliability, accountability, and a commitment to high standards of work
• Support team working and contribute positively to the working environment
• Undertake additional duties appropriate to the role, commensurate with training and experience

Person Specification

Experience

Essential

• Experience in a customer service, patient or public facing role
• Experience working in a busy or fast-paced environment
• Experience of using IT systems in a work setting

Desirable

• Experience working in a GP Practice, primary care, or wider NHS setting
• Experience of care navigation or appointment management in primary care
• Experience using SystmOne, EMIS Web or similar system
• Experience of processing clinical correspondence, document workflows, clinical tasks or other healthcare administration
• Experience of supporting patients with online services or digital access

Knowledge and Skills

Essential

• Excellent communication and listening skills, with the ability to respond to patients with empathy and professionalism
• Ability to prioritise workload and manage competing demands effectively
• Strong organisational skills with strong attention to detail and accuracy
• Ability to follow processes and procedures in a structured and consistent manner
• Good IT skills, including confidence using multiple systems
• Experience of working accurately within defined procedures, protocols or processes
• Experience of handling confidential, sensitive or complex information

Desirable

• Ability to support patients in accessing services, including digital platforms

Qualifications

Essential

• GCSEs (or equivalent) including English and Maths

Desirable

• NVQ level 3

Personal Attributes

Essential

• Professional at all times and approachable with a customer or patient focus
• Resilient and able to work under pressure in a busy environment
• Well organised, and able to use initiative appropriately
• Proactive approach with ability to take ownership of tasks and responsibilities
• Flexible and adaptable in response to changing service needs along with a reliable strong work ethic and commitment to high standards
• Positive attitude and ability to contribute to a supportive team environment

Role Expectations

Essential

• Willingness to work across both patient-facing and administrative functions within the Patient Services team
• Willingness to undertake training relevant to the role, including systems, safeguarding, information governance and other mandatory training
• Willingness to undertake chaperone training and perform chaperoning duties in line with Practice policy
• Commitment to maintaining patient confidentiality and upholding professional standards at all times
• Commitment to continuous learning and personal development
• Willingness to support service improvement and adapt to changes in Practice processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Garden Surgery

Address

2nd Floor East Leeds Health Centre

78 Osmondthorpe Lane

Leeds

West Yorkshire

LS9 9EF

United Kingdom

Employer's website

https://www.thegardensurgeryleeds.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

(See job description) The post will be based at Queen's Hospital, Burton, but, we expect flexibility to be able to work across all sites of University Hospitals of Derby and Burton Foundation Trust should the need arise.

Person Specification

Qualifications & Eligibility

Essential

• MBBS / MBChB or equivalent
• FRCOphth or equivalent higher qualification
• GMC Specialist Register for Ophthalmology Specialty OR within 6 months of receipt of Certificate of Completion of Training (CCT) at time of interview OR If applying for Full GMC Registration and Licence to Practice simultaneously with a Portfolio Pathway (formerly CESR) application, supporting documentary evidence must be provided at interview, to confirm an application has been submitted and is under consideration by the GMC.
• Full GMC Registration with a license to practice at time of application

Desirable

• Training qualification
• Additional higher medical/scientific degree relevant to the specialty

Clinical Knowledge and Skills

Essential

• Proven clinical experience in Ophthalmology, with a broad experience of the speciality, minimum of 6 years, 3 years of which should be at speciality registrar level
• Retinal laser, intravitreal injections
• Medical Retina Fellowship
• Evidence of independent clinical practice

Desirable

• Ability to carry out high volume cataract surgery
• 1 year NHS experience

Management and Admin experience

Essential

• Commitment to Continuing Professional Development and the requirements of clinical governance, reporting errors and learning from these

Desirable

• Attended a management/leadership course

Language and Communication Skills

Essential

• Experience of formal presentations
• Evidence of ability to work as part of an MDT, sharing administrative duties

Teaching, Audit and Research Experience

Essential

• Evidence and experience of supervising and teaching resident doctors and medical students
• Experience of and commitment to clinical audit and/or Quality Improvement Projects (QIP)
• Evidence and ability to assess and apply evidence-based research into every day clinical practice
• Evidence of relevant academic and research achievements relevant to the specialty

Desirable

• Specific Teaching Qualification
• Experience of teaching basic clinical skills to under-graduates
• Attended a recognised teaching training course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Queen's Hospital

Belvedere Road

Burton on Trent

DE13 0RB

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.

AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.

Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.

Person Specification

Education and Qualifications

Essential

• Degree/Diploma in Occupational Therapy
• Relevant accredited courses or experience to equivalent level
• HCPC registration (or to be completed within next 6 months)

Desirable

• Evidence of Masters level study

Occupational Experience and Abilities

Essential

• Variety of post-graduate experience in core clinical areas (min 1 year)
• Evidence of a range of CPD activities associated with clinical area of post

Desirable

• Specific evidence of experience in the role related area.

Knowledge and skills

Essential

• Experience of student/ staff supervision
• Evidence of involvement in Quality Improvement activities e.g audit or service development activities
• car driver

Desirable

• Evidence of working to support staff /students in relation to HR processes e.g absence management/ performance management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Scunthorpe General Hospital

Cliff Gardens

Scunthorpe

DN15 7BH

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.

Telephones are answered within a timely fashion and patients/queries are navigated to the correct service.

To be professional, courteous and efficient in a effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Person Specification

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative

Desirable

• Experience of customer services
• Experience of working within administration and or general practice reception
• Practical experience of computerised recording systems

Qualifications

Essential

• Good standard of general education

Desirable

• Administration qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bentley Surgery

Address

128 High Street

Bentley

Doncaster

South Yorkshire

DN5 0AT

United Kingdom

Employer's website

https://www.donvalleyhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.

AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.

Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.

Person Specification

Education

Essential

• Achieved grades above C in Maths and English GCSE

Desirable

• Working towards Level 2 Administration

Knowledge, Training & Experience

Essential

• Experience of working in a busy environment

Desirable

• Knowledge of NHS Systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Scunthorpe general hospital

Scunthorpe

DN157BH

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.

AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.

Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.

Person Specification

Education

Essential

• Achieved grades above C in Maths and English GCSE

Desirable

• Working towards Level 2 Administration

Knowledge, Training & Experience

Essential

• Experience of working in a busy environment

Desirable

• Knowledge of NHS Systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Scunthorpe general hospital

Scunthorpe

DN157BH

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This is a 30-hour per week position working across our three practice sites in Torquay.

The successful candidate will undertake a varied Practice Nurse role, working alongside our GPs, Lead Practice Nurses and wider clinical team to provide high-quality, patient-centred care.

Chronic disease management is an important part of the role, with particular opportunities for someone with an interest or experience in diabetes and/or respiratory disease.

Depending on your existing skills and experience, the role may include:

• Chronic disease reviews, including diabetes, asthma, COPD, cardiovascular disease, CKD and hypertension
• Cervical screening
• Childhood and adult immunisations
• Travel health and vaccination
• Wound care and leg ulcer management
• Phlebotomy and INR testing
• ECG and other routine clinical observations
• NHS Health Checks and cardiovascular risk assessment
• Health promotion, lifestyle and weight-management advice
• New patient health checks
• Contraception and HRT reviews
• Mental Health and Learning Disability annual reviews
• Ear irrigation, following appropriate training
• Assisting with minor surgery and clinical procedures
• Telephone and face-to-face clinical advice
• Participation in seasonal vaccination clinics
• Student supervision and teaching, where appropriately qualified

We are happy to support the development of additional skills where these would benefit both the nurse and the practice.

What we are looking for

We are looking for a registered nurse who is:

• NMC registered
• Able to work autonomously while recognising when to seek advice and support
• Confident in assessing patients and managing their own clinical workload
• Experienced in, or keen to develop skills in, chronic disease management
• A good communicator who is able to build positive relationships with patients and colleagues
• Accurate and confident using electronic clinical record systems
• Proactive, organised and able to use their own initiative
• A genuine team player who enjoys working collaboratively
• Committed to continuing professional development and delivering high standards of patient care

Previous Practice Nursing experience would be welcomed, but we would also be interested in hearing from nurses with relevant community or hospital experience who are looking to develop their career in general practice.

Additional qualifications in areas such as chronic disease management, cervical cytology, immunisations, travel health, diabetes, respiratory disease or wound care are desirable, but we will consider the overall skills and experience of each applicant.

Person Specification

Qualifications

Essential

• RGN 1st level
• NMC registered

Desirable

• Diploma / Degree in practice nursing
• Asthma, COPD and or Diabetes chronic disease management training

Additional

Essential

• Able to move between practice sites as required
• Undertake mandatory training annually
• Full driving licence, personal card and appropriate insurance

Desirable

• Cervical screening training/experience

Experience

Essential

• Team worker
• Able to work under pressure
• Understand and apply the principles of equality of opportunity and access to services
• Proactive and able to use own initiative
• Self motivated

Desirable

• Asthma, COPD and or Diabetes chronic disease management experience

Attitudes and behaviours

Essential

• Able to manage own workload within departmental priorities and protocols
• Excellent communication skills, record keeping and telephone manner
• Able to keep accurate electronic and manual records with appropriate audit trails

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Brunel Medical Practice

Address

St. Albans Road

Torquay

TQ1 3SL

United Kingdom

Employer's website

https://www.brunelmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Healthcare Administrator to the Nursing Team

REPORTS TO: Healthcare Administration Manager/Deputy

HOURS: 37 hours per week

Job Summary

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way by telephone and on the helpdesk

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Healthcare Admin Manager, Deputy, Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Assist in preparation & setting up of the working environment & nursing clinical rooms for appropriate procedures & maintaining the organisation of them
• Set up clinic templates on to the IT system
• Co-ordinating the ordering & maintaining supplies used within the nursing team

• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste in line with practice health and safety policy
• Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Attending departmental meetings
• Other duties as required by the line manager

Underpinning Policies

Confidentiality:

Adhere to the General Data Protection Regulations (GDPR) May 2018.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk and contribute to the practice risk register as needed
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description may be subject to change from time to time to reflect the changing needs of the Practice, but it is a correct reflection of the type of duties that need to be undertaken.

Litchdon Mission Statement

Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.

Litchdon Values

• Compassionate Care We treat staff, patients, carers, and relatives with kindness, respect, and dignity, fostering a culture of mutual empathy.
• Holistic wellbeing We prioritise the physical, mental, and emotional wellbeing of our staff which then enables them to deliver person centred care.
• Positive reliable teams We cultivate professional, approachable, and cohesive teams built on loyalty, trust, and mutual respect, enabling them to deliver safe and effective care to patients.

• Family focussed We support the work-life balance of our staff and recognise the importance of family for patients and colleagues alike.
• Innovation and Growth We embrace change, prioritise sustainability, and nurture professional development across the workforce to improve processes and patient care.
• Environmental Responsibility We are mindful and committed to be as eco-friendly as possible by ensuring we consider the impact of our practice on both the community and the planet.

Full Job Description is attached.

Person Specification

Knowledge and skills

Essential

• Good interpersonal and communication skills.
• Work as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Litchdon Medical Centre

Address

Landkey Road

Barnstaple

EX32 9LL

United Kingdom

Employer's website

https://www.litchdonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

The practice offer a full range of appointments, both pre-bookable and same day. We have a robust 'same day access' model, which is constantly under review to ensure optimisation and efficiency with regards to balancing patient demands and capacity.

The successful candidate will be required to:

Contribute on a pro rata basis to Extended Access.

Make professional, autonomous decisions in relation to presenting problems.

Assess the health needs of patients with undifferentiated and undiagnosed problems.

Screen patients for disease risk factors and early signs of illness.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting of data for audit purposes.

Contribute to successful achievement of the Quality Outcomes Framework and additional service obligations.

In general, the post holder will be required to undertake all the normal duties and responsibilities associated with a GP working in Primary Care.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of ICB initiatives
• EMIS web
• General understanding of the GMS contract
• Disclosure and Barring Service Check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Severn Valley Medical Practice

Address

Henwick Halt Medical Practice

1 Ingles Drive, St Johns

Worcester

WR2 5HL

United Kingdom

Employer's website

https://www.severnvalleymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical:

• Undertake home visits as assessed and when appropriate
• Assessment and triage of acute presentations including telephone triage
• Contributing towards the running a minor illness/ injury walk-in service
• Assisting in the training of frontline staff
• Make direct referrals to primary, secondary and social services within locally
• agreed pathways, guidance and protocols
• ECG and ABPM interpretation
• Assisting with other ad hoc clinical tasks
• Ensure complete and accurate documentation of every patient contact

Professional:

• Participate in an annual individual performance review, taking responsibility for maintaining a record of own personal and professional development
• Undertake professional development as required by the role to ensure thatup-to-date evidence-based knowledge and competence in all aspects of the role is maintained
• Monitor the effectiveness of your clinical practice through quality andassurance strategies such as the use of audit and peer review
• Participate in Practice Meetings
• Adhere to practice policies, procedures and guidelines
• Diagnosing and treating patients presenting with minor illness
• Triage and treat patients wishing to see a health care professional, making anynecessary referrals to other members of the primary health care team
• Patients with problems needing referral to secondary care should be discussed with the registered GP before making such referral.
• Ensure clinical practice is safe and effective and remains within boundaries ofcompetence, and to acknowledge limitations.
• Advise patients on general health care and minor ailments, with referral to other members of the primary and secondary health care team as necessary
• Works from the surgery and within communities as an autonomous practitioner caring for patients and families.
• Works as an autonomous practitioner, in accordance with the Health Professions Council. Ensure that personal and professional clinical standards are maintained.
• To undertake assessment for patients within the community and those attending the surgery, using diagnostic skills and initiation of investigations where appropriate.
• Prescribe/issue medications as appropriate following policy, patient group directives and local pathways.
• To formally and informally impart knowledge and skills to colleagues promoting peer review and best practice within the work environment.
• To communicate at all levels within the team ensuring an effective service is delivered.
• To maintain accurate, contemporaneous healthcare records appropriate to the consultation.
• Ensure evidenced-based care is delivered at the highest standards ensuring delivery of high quality patient care.
• Works with local policies and procedures.
• Enhance own performance through Continuous Professional Development, imparting own knowledge and behaviours to meet the needs of the service.
• To achieve and demonstrate agreed standards of personal and professional development in order to meet the needs of the service.
• To participate in the audit process, evaluation and implementing plans and practice change in order to meet patient need.
• Contribute positively to the effectiveness and efficiency of the team and work colleagues.
• Pathological specimens and investigatory procedures
• Undertake the collection of pathological specimens including intravenous blood samples, swabs etc. Perform investigatory procedures requested by the GPs

"No canvassing or recruitment agencies, please."

Person Specification

Qualifications

Essential

• HCPC Registration: Must be a registered Paramedic with the Health and Care Professions Council (HCPC).
• Recognised Paramedic Qualification:
• BSc (Hons) in Paramedic Science, or
• DipHE in Paramedic Practice (for those qualified before degree-level entry became standard).

Desirable

• Advanced Clinical Assessment Skills: Demonstrated ability to assess, diagnose, and manage patients with minor illness or injury.
• Experience in a Primary Care, Community, or Urgent Care Setting: Previous experience delivering autonomous care outside of the ambulance service is often desirable.
• Excellent Communication and Interpersonal Skills: Ability to work collaboratively within a multidisciplinary team and communicate effectively with patients.
• Full UK Driving Licence: Required for home visits and community work.
• Evidence of Continuing Professional Development (CPD): Up-to-date CPD portfolio relevant to scope of practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Record information and activities undertaken with patients and carers in an accurate and timelyfashion using manual or computer systems as appropriate

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Understand and follow the requirements of confidentiality (including the Data Protection Act) andthe Freedom of Information Act and to refer on any queries as appropriate.

Follow Practice policy regarding the use of email and computer tasks as the main internal methodof non-verbal communication and the use of the intranet and the internet as the main source ofinternal and external information, including the retrieval of relevant information for patients ontheir condition.

The post-holder will:

Alert other team members to issues of quality and risk in the care of patients

Ensure own actions are consistent with clinical governance systems

Know how clinical governance affects the HCA role and bring to the attention of more senior staffany specific risk situation

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team

Assess effectiveness of care delivery through self and peer review, benchmarking and formalevaluation.

Utilise the audit cycle as a means of evaluating the quality of work, implementing improvementswhere required.

Ensure that you are familiar with the Practices Policies available in the practice staff handbook

Ensure that you undertake all mandatory training as per the practices Training Policy.

Attend the practices Protected Learning Time Sessions.

Maintain your CPD and ensure you revalidate all the necessary skills and qualifications in a timelymanner.

Cold chain management (logging fridge temperatures and downloading dataloggers, informingappropriate person if any concerns.

Checking emergency equipment and ensuring equipment is in date

Supporting the Quality Outcomes Framework (QOF) to achieve and support patients with specificdisease areas. (this can incorporate quite a lot but we need to see where it develops)

Affinity Care is committed to safeguarding and promoting the welfare of children, young people andvulnerable adults and expects all staff and volunteers to share this commitment. Staff should ensurethat they are aware of the organisations policy and procedures for safeguarding and discharge theirresponsibilities for safeguarding effectively. It is individual staff members responsibility to maintaincompetences with regards to levels of safeguarding training commensurate with individual roles. Staffshould report any safeguarding concerns to the appropriate agencies in line with the safeguardingpolicy.

Equality and diversity

Act in ways that recognise the importance of peoples rights, interpreting them in a way that isconsistent with procedures.

Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must betreated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion,etc.

Follow the Practice Chaperoning policy.

Be aware of statutory procedures, local guidance and referral criteria regarding protection ofchildren and vulnerable adults, including Practice policies. Follow the guidance and policies andtake action in an appropriate manner.

The jobholder should respect patient confidentiality at all times and not divulge patientinformation unless sanctioned by the requirements of the role. This includes written and verballycommunicated information. The job holder should at all times treat patients with dignity andrespect and actively seek to assure an environment that facilitates this.

Person Specification

Experience

Essential

• HCA experience within NHS Hospital or community setting Experience of dealing with patients

Desirable

• HCA within a GP Surgery

Skills and Knowledge

Essential

• Demonstrates a strong understanding of the needs of the patient and the role of the HCA and understanding, acceptance and adherence to the need for strict confidentiality competent in health care assistant duties e.g. venepuncture, blood pressure, patient health checks Ability to handle simple medical equipment e.g. ECG machine, spirometry ability to use own judgement, resourcefulness and common sense ability to communicate effectively ability to deal tactfully and empathetically with distressed or anxious patient ability to work within multi disciplinary teams ability to work to scheduled timelines be able to prioritise own workload

Desirable

• Computer & IT skills Able and willing to teach others

Qualifications

Essential

• Good general education Willingness to undertake appropriate training required for the role Willingness to undertake further education/training

Desirable

• NVQ Level 2/3 or QCF Diploma Level 2 or 3 health care* GCSE Grade A-C English and mathematics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Affinity Care

Sunnybank Medical Practice

Towngate, Wyke

Bradford

West Yorkshire

BD12 9NG

United Kingdom

Employer's website

https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Operational Planning

• To contribute to the development of a stakeholder engagement plan that is aligned to the service delivery objectives and standards required by the Lead Employer.
• Facilitate the provision of workforce information to enable the development of workforce plans.

HR Service Delivery

• To support and lead on a variety of key HR projects to enhance the employee experience and continually improve HR services.
• Support managers with disciplinary, grievance and respect at work investigations, and participate in formal hearings and appeals as required
• Provide an Employment Advisory service on of terms and conditions of service, Trust Policies and procedures and HR best practice
• Support stakeholders in the provision of advice and guidance in line with the relevant policy throughout the Post Graduate Doctor and Dentist Lifecycle.
• Support the specialty schools in improving the health and wellbeing of their Post Graduate Doctors and Dentists in Training by managing sickness absence in line with Trust policy by:-
• Facilitate the provision of timely and appropriate workforce information to stakeholders on attendance
• Maintain accurate and up to date absence monitoring and management information to support stakeholders in optimising attendance
• Providing advice on long term sickness management issues
• Coordinating the sickness review meetings
• Advise on ill health retirement/medical terminations as appropriate
• Provide guidance to stakeholders and staff on the consultation process for the management of change.
• Provide support by assisting with documentation, attending consultation meetings and one to one meetings as required.
• Identify staff requiring redeployment, and liaise with the recruitment team to ensure access to suitable alternative employment
• Maintain accurate HR records and filing systems, and keep up to date the Employee Relations tracker/ case log
• Implement & monitor compliance in relation to data protection, equality and diversity and other HR related legislation.

Policies & Procedures

• Comment on and contribute to the review and development of HR Policies and Procedures
• Ensure compliance with HR Policies and highlighting risks to the Assistant HR Business Partner
• Supporting all stakeholders and Post Graduate Doctors and Dentists in Training with the end-to-end progression of the Attendance Management of Long Term sickness cases.
• Liaising with stakeholders to ensure the implementation and monitoring of management information to ensure any adjustments as implemented such as health and conduct
• Support the Assistant HR Business Partner with the management of complex cases such as health, conduct, Respect and Dignity at Work.
• Provide advice and guidance on the Junior Doctors 2016 Terms and Conditions of Service

Service Improvement & Change Management

• Support designated area of responsibility in modernisation, new ways of working and continuous improvement of the service.
• Contribute to the improvement activity & new ways of working to improve the efficiency and effectiveness of the HR department.
• Seek stakeholder feedback from designated area of responsibility and make recommendations to the HR Business Partner.
• Undertake and participate in projects as required.
• To continually promote equality and diversity and undertake equality impact assessments when required

Communications, Partnership & Staff Involvement

• Develop & maintain effective internal and external communication networks to support the delivery of the HR Strategy.
• Work in partnership with Staff Side representatives and support managers in the implementation and monitoring of partnership working.
• Work closely with other HR Colleagues to ensure a seamless HR Service to divisions optimising opportunities for working collaboratively towards the provision of an integrated HR & OD service
• Work in collaboration with key stakeholders such as Health, Education England Pay & Staff Services, Health, Work and Wellbeing, Workforce Planning, Equality Lead and Learning & Development

Performance Management

• Contribute to the development and achievement of any HR targets or performance indicators
• Ensure the provision of accurate and timely information to designated area of responsibility
• Support stakeholders in the analysis of HR metrics/ statistics, highlighting any trends.
• Support stakeholders in the development of action plans to address any areas which require improvement
• Coach and guide stakeholder on specific employment relations issues emphasising the importance of good record keeping and data protection.
• Line management responsibilities ensuring regular one-two-ones and careers conversations take place.

Teamwork & Development

• Be responsible for own development, including attendance at mandatory training and continually keep up to date with changes to employment legislation and best practice.
• Support HR colleagues in their continuous professional development including the Assistant HR Advisor and Absence Support Team.

PROFESSIONAL RESPONSIBILITIES

• Maintain Professional Registration
• Adhere to relevant Code of Practice of Professional body

ADMINISTRATIVE RESPONSIBILITIES

• Work in partnership with stakeholders to ensure the timely completion of HR documentation such as monthly school reports and absence dashboards
• Work in partnership with internal stakeholders to ensure accurate and timely processing of pay adjustments, incremental point changes, removal/ addition of protection on pay/ hour of work.
• Attend meetings and provide accurate minutes
• Assist stakeholders in the resolution of contractual queries
• Facilitate the monitoring of regular report on contractual matters, i.e. ETWD compliance, Employment Checks, Fixed terms contracts and Secondments, highlighting any areas of concern.

TEACHING & TRAINING RESPONSBILITIES

• Deliver training sessions on HR policies and procedures

Person Specification

Qualifications

Essential

• Educated to degree level and/or equivalent qualification and/or equivalent level of experience
• CIPD Level 5 qualified or willingness to work towards
• Evidence of continuing professional development or equivalent experience

Desirable

• Employment Law Qualification

Knowledge & Experience

Essential

• Operational HR experience gained within a unionised environment
• Sound knowledge of employment law and HR best practice
• Employment relations - staff side partnership working
• Knowledge of NHS terms and conditions of employment
• Understanding of terms and conditions of contracts of employment
• Good understanding of the challenges affecting the NHS

Desirable

• Employee Relations Experience
• Experience of working in a HR role in the NHS or public sector organisation
• Experience of HR across more than one area of expertise e.g., employee relations, recruitment, organisational
• Knowledge of TUPE legislation
• Knowledge of capacity/resource planning; re-organisation/redundancy handling

Skills

Essential

• Excellent communication skills
• Well organised and ability to work under pressure
• Ability to analyse and interpret HR statistics
• Competent user of Information Technology
• Good interpersonal skills and ability to develop good working relationships with people at various levels
• Ability to plan effectively and work to tight deadlines
• Excellent attention to detail
• Achievement focused
• Ability to constructively challenge ways of working
• Successfully supporting and delivering multiple HR projects

Desirable

• Negotiation skills

Other

Essential

• Flexible approach to work
• Ability to travel to attend meetings off site by own car/access to assisted driver
• Customer focussed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Waterside

St Helens

WA9 1TT

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities to be gained over the period of the apprenticeship:

To set up methods of capturing the reference data required and ensuring that updates are received on a timely basis.

To introduce electronic mechanisms of cataloguing the information/updates that are received so there is an audit trail to support all changes made to the system.

To support/manage RA in the creating/issuing smartcards.

To work with staff both within and outside Informatics to ensure that system knowledge is maintained at a high standard.

To administer and build all documentation required to support user functions (including letters, forms, patient leaflets, etc).

Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.

Health & Safety all employees are required by Section 7 of the Health & Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts and omissions.

ADMINISTRATIVE RESPONSIBILITIES

To document working procedures to the agreed format. Documentation to be up to date and accessible to appropriate staff at all times.

To ensure that all reference data is kept to a standardised format and the quality of this data is maintained both initially and into the future.

To record all required information and changes necessary on the appropriate system in a timely manner. Data groups to include: Clinics, Staff Groups, Locations, Clinic Sessions, Wards, Professional Carers, Local Specialty codes

Person Specification

Qualifications

Essential

• Educated to GCSE level (including Maths and English) and/or equivalent qualification and/or experience

Knowledge & Experience

Desirable

• Able to communicate with a range of people, in a way that is clear and understood.
• Demonstrate an ability to work as part of a teamwork to achieve a common goal.
• Can plan, organise, and effectively prioritise tasks to achieve the required objectives.
• Can effectively manage own time and activity to meet deadlines.
• Demonstrates an understanding of the NHS.

Skills

Desirable

• Good problem-solving skills
• Excellent co-ordination and time management skills
• Excellent communication and team working skills
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way

Other

Desirable

• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Jubilee Court

Academy Site, Waterside

St Helens

WA9 1TT

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

CLINICAL & PROFESSIONAL RESPONSIBILITIES

• To be professionally and legally responsible and accountable for all aspects of own work, ensuring a high standard of clinical care is delivered.
• To act as the patients advocate at all times.
• To ensure appropriate supervision and clinical support is sought when required and always work within own scope of professional practice and in accordance with the level of developing competence.
• To have the skills and knowledge to accept clinical responsibility for a diverse and often complex caseload of patients, and to develop the ability to organise this efficiently and effectively with regards to clinical priorities and use of time.
• To prescribe medications under supervision from an agreed formulary and ensure appropriate medication is prescribed by means of transcribing.
• Under appropriate supervision, to receive referrals from and make referrals to consultants, GPs and other healthcare professions, review the patient and act accordingly
• To actively promote a clinical environment that is conducive to high quality patient care and high standards of service delivery
• Uses specialist knowledge, leadership and expertise to assess, plan and implement care interventions for patients requiring complex care and monitoring which may include organ support and autonomously discharge patients within scope of practice
• Uses expertise to recommend adjustments/amendments to treatment plans, in consultation with patients to members of the multi professional team
• The Advanced Practitioner is accountable for own professional actions and not directly supervised.
• Assessment and clerking of patients as they are admitted to the Request or perform a range of diagnostic tests as indicated by patient needs
• Interpret the results of diagnostic tests and act accordingly
• Undertake invasive and non-invasive interventions within the scope of practice.
• Apply the skills of history taking, notes assimilation and collating medical information.
• Daily assessment of existing complex patients and participation in the Consultant led ward round
• Progress highly advanced clinical skills required in the specialty as service needs require
• Work with the team to reduce incidence of patient harm events by providing expert knowledge, skills, teaching and leadership skills.
• Evaluate the effectiveness of interventions/treatments and make any necessary modifications to the management plan
• Maintain accurate and legible patient notes (written and electronic) in accordance with Trust and national professional policies and guidelines.
• Decide priorities for own work area, balancing other patient related, professional and academic course demands in order to meet learning/development needs and the needs of the service.
• Accept clinical responsibility for a diverse and often complex caseload of patients, organizing this efficiently and effectively with regard to clinical priorities and use of time.
• In partnership with their medical and academic advisor, develop learning goals and objectives to develop advanced practice skills and knowledge, and plan how these will be achieved.
• Actively seek feedback on performance and achievement of goals, addressing any areas where further support may be required.

ADMINISTRATIVE RESPONSIBILITIES

• Identify own development needs and set own personal development objectives in discussion with his/her supervisor and line manager, keeping abreast of any new trends and developments and incorporate them as necessary into own practice
• Responsible for the delivery of specialist training and development of other Health Care Workers within the Trust.
• Be involved in the appraisal system and Trust development programs.
• Undertake annual mandatory training updates and other relevant courses in line with Trust and local policies.
• Utilise professional knowledge and skills, underpinned by theoretical and relevant practical experience to teach, motivate and support junior staff on a range of clinical practice pertaining to specialist care procedures
• Contribute to the development of others enabling them to develop and apply their knowledge and skills in practice and provide timely feedback
• Generate and share clinical knowledge and expertise with all members of the multi-professional team, utilising any new knowledge feedback to inform and change practice.
• Provides professional leadership, guidance and support to healthcare professions in order to empower and enable them in matters pertaining to care provision and procedures

LINE MANAGEMENT/SUPERVISORY RESPONSIBILITIES

• To act as a role model, inspire others and seek advice and solutions to problems
• Ability to make judgments, analyze and interpret highly complex clinical situations and effectively communicating these to colleagues.
• To be empathetic and reassuring when communicating highly sensitive condition related information and advice to patients, carers and relatives.
• To provide spontaneous and planned advice, teaching and instruction to relatives, carers and other professionals to ensure a consistent approach to patient care.
• To use a range of effective communication skills to adapt the delivery of information through changing the environment, methods of communication or delivery of content to a wide range of people using persuasive, reassuring skills as required e.g. breaking bad news/special needs/dealing with anxious relatives.
• Contribute to the ongoing clinical and service developments in order to enhance quality care.
• To adhere to Trust Policies, procedures and current legislation which relate to own workplace
• To only undertake practice and procedures which have been agreed with their supervisor and for which they can receive appropriate direct supervision to achieve competence
• Keeps up to date with advances in the specialty

FINANCIAL RESPONSIBILITIES

• To be responsible for equipment used in carrying out clinical duties, and to adhere to departmental policy, including ensuring competence to use equipment and to support the safe use of equipment by others through supervision of practice.

RESEARCH AND AUDIT

• Keep up to date and act consistently with quality standards and guidelines
• Actively promote a clinical environment that is conductive to high quality patient care and high standards of service delivery
• Raise quality issues and related risks with relevant people, follow up concerns and address poor performance in accordance with Trust policy and professional codes of conduct
• Inform and influence Clinical Governance issues and participate in achieving clinical governance objectives
• Undertaking appropriate audits within the intensive care unit ~ both local and national
• Supports clinical trials within the intensive care department
• To be aware of the relevant research finding and introduce the best research-based practice for the care of patients.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Registered health professional with legal and accountable responsibilities for non-medical prescribing
• First level registered nurse/professional UK registration
• First Degree (or equivalent experience)
• Post registration course in specialty
• Immediate Life Support

Desirable

• Teaching qualification (C&G730, CertEd, PGCE or equivalent)
• Master's in advanced clinical Practice

Knowledge and Experience

Essential

• Significant demonstrable experience of working in an acute care setting some of this must include working at a senior level managing and leading teams and this will be assessed at interview
• Ability to demonstrate specialist expertise underpinned by theory through CPD
• Excellent clinical reasoning /clinical decision-making skills
• Evidence of involvement in the development of programs of care, protocols and guidelines
• Knowledge of Clinical risk management and Governance

Skills

Essential

• Excellent written and verbal communication skills demonstrating negotiation and persuasion skills
• Evidence of both theoretical and practical skills and competency in Care Management within the specialty
• Ability to manage demanding and challenging workload
• Evidence of both theoretical and practical skills and competency in IV therapy and care
• Ability to handle sensitive situations with tact and diplomacy
• Ability to make effective decisions
• Interpretation of diagnostic tests
• Ability to build rapport with colleagues, patients and relatives
• Experience of MDT working
• Strong leadership and team building skills
• Ability to use own initiative
• Effective time management skills
• Ability to work autonomously or within a team

Desirable

• Enthusiastic, dynamic, self-motivated
• Confident with IT

Other

Essential

• Occasional requirement to exert moderate physical effort for short periods during a given time when moving and transferring patients using hoists and other lifting aids.
• Required to move patients on trolleys and in wheelchairs
• Required to concentrate when carrying out care. Work is generally predictable but occasional requirement to deal with unpredictable emergency situations.
• Working closely with complex patients and their carers
• Supporting patients, carers and families who have been given bad news
• Supporting staff when delivering and patients when receiving complex interventions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Ormskirk Hospital

Wigan Road

Ormskirk

L39 2AZ

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Lead and supervise the catering team on a day-to-day basis
• Allocate duties and organise rosters to ensure adequate cover
• Ensure food is prepared presented and served to a high standard
• Maintain excellent customer service for patients, staff and visitors.
• Ensure all Food Hygiene and allergen procedures are followed
• Monitor food schedules, cleaning schedules and relevant catering records.
• Support sock control ordering and storage of food and catering supplies
• Minimise food waste and help meaintain effective cost control
• Train, support and motivate catering teams
• Work closley with managers and departments to ensure efficeint Catering service
• Lead by example promiting Trust vallues and a supportative team enviroment.

Person Specification

Our Values

Essential

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential

• Supervisory Experience
• Advanced Food Hygiene Level 4
• City & Guilds level 7061 and 2 or equivalent
• Basic computer skills
• HACCP Training
• ECDL or equivalent

Knowledge and Experience

Essential

• Working with quality systems and hygiene monitoring
• Large scale food production
• Team working
• Retail Experience

Desirable

• NHS Experience

Skills

Essential

• Ability to lead change
• Ability to work under pressure
• Provision of a patient/customer focussed service
• Principles of Risk Management
• Communication
• Ability to motivate a team

Other

Essential

• Professional and hygiene awareness/appearance
• Varied shifts working in hot humid environment
• Weekend and Bank Holiday Working
• Cross site cover
• Physically demanding role
• Varied deadlines and ad hoc pressures, concentration required when entering data
• Varied deadlines and ad hoc pressures
• Dealing with staff issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Southport Hospital

Town Lane

Southport

PR8 6PN

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Oversee the day-to-day operations of the practice, supporting the Business Manager and ensuring staff meet their responsibilities. Provide leadership, line management, appraisals, recruitment, induction, training, and absence management for reception and administrative staff.
• Act as HR lead, ensuring compliance with policies and procedures, maintaining training and appraisal records, managing DBS checks, annual leave via TeamNet, and supporting staff development.
• Manage the clinical system and IT processes, including user access and security for EMIS Web. Support staff with searches, audits, templates, rotas, and resolve local IT issues.
• Lead governance and operational compliance, including significant events, audits, complaints management, risk management, health and safety, fire safety, COSHH, PAT testing, legionella, and waste management.
• Oversee premises, assets, insurance reports, smart card sponsorship, PPG meetings, and liaise with external stakeholders, deputising for the Business Manager when required.

No canvassing or recruitment agencies.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills;
• Leadership and / or Management Qualification;

Desirable

• AMSPAR Qualification;

Experience

Essential

• Experience working with the general public;
• Experience working in a healthcare setting;
• Relevant health and safety experience;
• Experience in performance management, including appraisal writing, staff development, and disciplinary procedures;
• Experience in workforce planning.

Desirable

• Experience in leading multidisciplinary teams;
• NHS / Primary Care General Practice experience;
• Experience in producing agendas and minutes for meetings;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Chiltern House Medical Centre

45-47 Temple End

HIGH WYCOMBE

HP13 5DN

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will be required to respond to all queries and requests for assistance from patients and visitors efficiently and courteously.

To ensure that telephones are answered promptly and politely at all times.

To assist patients in using the practice online consultation system.

To receive, assist and direct patients in accessing the most appropriate service or healthcare professional. This may be via the online consultation system, face to face or via telephone.

To prioritise calls/patient requests according to urgency.

To deal with any prescription requests promptly, ensuring at all times that patient details are correct.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths.

Experience

Essential

• Excellent computer skills.
• Excellent communication skills.
• Customer service experience.
• Experience of administration duties.

Desirable

• Previous experience working in General Practice.
• Experience of dealing with patients.
• Experience of working with a clinical system such as EMIS or SystemOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Radford Medical Practice

Address

Radford Health Centre

Ilkeston Road

Nottingham

NG7 3GW

United Kingdom

Employer's website

https://www.radfordmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website athttps://join.humberhealthpartnership.nhs.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person Specification

Education and Qualifications

Essential

• oDCR(R) or BSc
• oPost Graduate Ultrasound Qualification in Obstetrics abdominal , gynecology and vascular
• oEvidence of Continuing Professional Development
• oHCPC Registration

Desirable

• oQualification in Musculo-skeletal ultrasound.

Occupational Experience

Essential

• One years previous NHS experience / employment

Desirable

• Driving License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northern Lincolnshire and Goole NHS Foundation Trust

Address

Grimsby, Scunthorpe or Goole including CDCs

Scartho Road

Grimsby, Scunthorpe or Goole including CDCs

DN33 2BA

United Kingdom

Employer's website

https://www.nlg.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Application Completion

Essential

• ALL sections of application form FULLY completed

Education/ Qualifications

Essential

• Good standard of general education to GCSE level or equivalent, including Maths and English Language.
• Good keyboard skills
• NVQ Level 2 in administration

Desirable

• Previous Administration experience
• Vocational Level 3 in administration

Knowledge, Training & Experience

Essential

• Experience of providing a service to patients or customers
• Experience of using electronic systems
• Experience of Microsoft Office products

Desirable

• Understanding of the clinical administration pathway
• Knowledge of working within the General Data Protection Regulations 2018

Communication and Interpersonal Skills

Essential

• Team working
• Good organisational skills
• Ability to prioritise own workload
• Knowledge of, and adherence to, General Data Protection Regulations 2018
• Good keyboard skills
• Ability to communicate effectively using a variety of media
• Proactive and able to work on own initiative

Desirable

• Knowledge of Trust Access Policy
• Knowledge of Referral to Treatment rules and guidelines
• Knowledge of, and adherence to, General Data Protection Regulations 2018

Special Attributes and other

Essential

• Professionalism
• Caring
• Honest
• Accountable
• Responsible Attitude

Other Requirements

Essential

• Interested in personal development.
• Flexible approach to hours and conditions

Desirable

• Wiliness to travel to other trust sites