Job description

Job responsibilities

The Patient Services Manager is responsible for the operational delivery of patient services, including the management, staffing, training, and day-to-day supervision of the relevant teams. This role is designed alongside the Operations Manager role, with responsibilities divided by activity rather than by service area. As a result, both posts contribute to areas such as appointments, telephony, document processing, patient registrations, and recall activities.

The post holder is accountable for ensuring that work is completed accurately, efficiently, and within agreed timescales by staff who are appropriately trained and competent. Where operational experience identifies opportunities to improve systems or processes, these should be raised with the Operations Manager, supported by appropriate evidence. Local system configuration changes should not be made independently. Once approved changes are implemented, the Patient Services Manager is responsible for ensuring that teams are trained appropriately and that new processes are embedded effectively into routine practice.

The post holder works autonomously in the day-to-day management of their teams, resolving issues within their delegated authority and escalating matters promptly where they fall outside their remit or require wider organisational consideration.

Person Specification

Qualifications

Essential

• Good standard of education including GCSE English and Mathematics, or equivalent.
• Evidence of management training, or a willingness to undertake relevant training.

Desirable

• Management qualification, or equivalent experience.
• Experience within a GP practice setting.
• Experience of managing or working alongside care coordinators or other Additional Roles Reimbursement Scheme staff.
• Experience of SystmOne.
• Knowledge of CQC requirements and quality assurance processes.
• Experience of improving operational processes and service delivery.
• Experience of service redesign and quality improvement.
• Experience of managing staff performance and conducting appraisals.
• Knowledge of workforce and HR processes.

Skills

Essential

• Able to lead a team through operational change and bring staff with them.
• Able to organise competing workloads across a team and deliver to agreed timescales.
• Able to communicate clearly with patients, clinicians and staff, including in difficult conversations.
• Able to prioritise where demand exceeds capacity, and explain the basis for the decision.
• Able to use operational data to identify where a service is failing, and make decisions under pressure and account for them.
• Proficient IT skills, including experience of clinical systems and Microsoft Office applications.

Desirable

• Basic IT Skills

Experience

Essential

• Experience of managing teams within a GP practice, the NHS, healthcare, or a comparable customer service environment.
• Experience of rota management and workforce planning.
• Experience of dealing with patient complaints and complex situations.

Desirable

• Management qualification, or equivalent experience.
• Experience within a GP practice setting.
• Experience of managing or working alongside care coordinators or other Additional Roles Reimbursement Scheme staff.
• Experience of SystmOne.
• Knowledge of CQC requirements and quality assurance processes.
• Experience of improving operational processes and service delivery.
• Experience of service redesign and quality improvement.
• Experience of managing staff performance and conducting appraisals.
• Knowledge of workforce and HR processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fordingbridge Surgery

Address

The Fordingbridge Surgery

Bartons Road

Fordingbridge

Hampshire

SP6 1RS

United Kingdom

Employer's website

https://www.fordingbridgegps.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Education and qualifications

Essential

• RGN level one
• NMC registered
• To have completed the national practice assessor training or equivalent teaching and assessing qualification for those with ENB998.
• Continuous professional development
• First degree or evidence of working towards one (demonstrating graduate attributes)

Experience

Essential

• Extensive post registration experience in a hospital clinical environment
• Extensive post registration experience caring for patients with a long-term conditions and/ or a spinal cord injury
• Ability to lead, motivate and develop a professional team
• Evidence of managing change

Desirable

• Management and leadership Course

Skills and knowledge

Essential

• Completion of the Spinal Course, or willingness to work towards
• Ability to communicate effectively including active listening, writing, and verbally, with individuals on a onetoone basis and with group
• Good understanding of the national strategic context of the NHS
• Highly developed leadership skills with excellent interpersonal skills - ability to form positive relationships at all levels.
• Ability to manage complex workload under pressure and prioritise to meet deadlines
• Persuasion and influencing skills - ability to present ideas and proposals effectively.

Desirable

• IT literate knowledge of e-whiteboard, Lorenzo and EDMS

Personal qualities

Essential

• Integrity Cares about and knows the importance of doing the right thing and making a difference. Possesses a straight talking and honest, whilst being diplomatic, communication style.
• Ownership Loves being in charge/control and takes full responsibility for the safe discharge of patients. Driven to get things done to ensure that both they and their team achieve. Sets very high standards for themselves, their team and ward
• Delivery Love to be in control and on top of everything that is going on in their area of work Likes to be 'hands on' in the delivery of patient care and discharge Thrives on having lots going on and rise to the challenge of constantly switching between different activities and issues. Possesses a 'can do' approach to problems and will keep going when things are tough.
• Relating Gets a buzz out of developing others and takes great satisfaction from seeing their staff achieve and progress. Pick up on other people's needs sensing when something is wrong. Good at explaining things in simple and straightforward ways that others find easy to understand

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Northern General Hospital

Herries Road

Sheffield

S5 7AU

United Kingdom

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for a more detailed description and main responsibilities of this position.

Person Specification

Education and Qualifications

Essential

• 4 GCSE's grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications

Desirable

• NVQ 2 in Customer Care or administration experience including recent face to face working with the general public

Experience

Essential

• Basic knowledge of the Receptionist role
• Knowledge of the importance of confidentiality and data protection issues in a healthcare environment

Desirable

• Experience of working with the general public
• Experience of working with clinical teams (
• Experience of working with NHS IT systems

Skills

Essential

• Good keyboard/IT skills with the ability to accurately input data
• Good literacy and numeracy skills
• Good organisational/time management skills with the ability to demonstrate intiative when balancing work demands
• Ability to work in a pressurised working environment with frequent interruptions
• ood communication skills and the ability to interact professionally with patients, relatives and other staff groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospital

Lowestoft Road, Gorleston-on-Sea

Great Yarmouth

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Qualifications

Essential

• NMC registration
• Significant post registration experience

Desirable

• Surgical Foundation Course
• Other surgical/medical training courses

Experience and Knowledge

Essential

• Evidence of management / leadership skills
• Evidence of working with vascular and urology patients

Desirable

• Practice assessor/supervisor training
• Evidence of coaching / mentoring staff

Skills and Abilities

Essential

• Evidence of leading a team / shift
• Evidence of prioritising and managing staff to achieve safe staffing levels

Desirable

• Evidence of ability to act as decision maker
• Evidence of engagement with governance processes

Service Development

Essential

• Evidence of long length of stay meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

United Kingdom

Employer's website

https://www.uhdb.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will lead a team of resident doctors and multidisciplinary staff in delivering high-quality care to inpatients, outpatients, and emergency admissions. You will work collaboratively within a dynamic multidisciplinary team, playing a key role in achieving both national and local clinical and quality targets, in partnership with commissioners and clinical colleagues.

We welcome applications from those seeking full-time or part-time roles, and we actively support flexible working arrangements wherever possible.

Additional On-Call Commitment optional

The post can include participation in an on-call rota, which comprises:

• Evening post-take ward roundson theunselected medical take
• Weekend on-call dutiesas bothfirst and second on-call, covering the unselected take and medical inpatients
  • Currently structured asone long day and one short day per weekend
• Overnight telephone advice, withreturn to site if clinically required

Participation in the on-call rota isremunerated with additional Programmed Activities (PAs) per week.

Eligibility Criteria

Applicants should hold aCertificate of Completion of Training (CCT)inGeneral Internal Medicine or Geriatric Medicine, or be withinsix months of achieving thisat the time of application. Please ensure that alltraining and employment datesare clearly listed on your CV or application form.

All applicants will be contacted via email following the shortlisting process. Full details are available in theattached Job Description.

Person Specification

Research & Teaching skills

Essential

• Ability to apply research outcomes to clinical problems
• Awareness of current acute medical initiatives and developments
• Recent relevant clinical teaching experience within medical and allied disciplines

Desirable

• Participation in research
• Publications in relevant peer reviewed journals
• Formal training in clinical supervision of junior doctors
• Other Educational formal qualification
• Experience in organising educational activities
• Formal training in Educational supervision of junior doctors

Professional Qualification

Essential

• MBBS or equivalent
• Licence to practice and full registration with GMC
• MRCP (Paces)
• Entry onto the GMC Specialist Register, or within 6 months of completion of CCT at time of interview
• Advanced Life Support
• Eligible to work in the UK

Desirable

• Post graduate degree (MSc/PhD)

Clinical Skills & Ability

Essential

• Evidence of achievement of GMC competency standards of Good Medical Practice including: delivery of good acute clinical care and maintaining good medical practice
• good working relationships with colleagues including evidence of good team-working and an understanding of the importance of multidisciplinary working in delivery of patient
• good relationships and communication with children, parents, adults and staff
• good teaching and training
• professional behaviour and probity
• Ability to work adaptably and manage different clinical areas as part of the on call team under consultant supervision

Desirable

• Highly motivated approach

Clinical Experience & Knowledge

Essential

• At least 6 months prior UK experience at middle grade / registrar level in one or more a medical specialties
• Knowledge and experience of NHS
• Evidence of safe, sound clinical practices

Desirable

• Previous Medicine experience at Consultant level
• Demonstrate participation in audit and research
• Demonstrate an understanding of the principles of service improvement

Other Specific Requirements

Essential

• Ability to understand local and national political agendas and respond accordingly
• Ability to perform effectively and maturely in management roles for the benefit of the service.
• Ability to plan strategically and to demonstrate sound judgement
• Ability to lead, motivate and develop the multidisciplinary team
• Ability to organise work of self and team in an efficient and effective way
• Evidence of experience and active engagement in clinical audit
• Ability to work in a team, ability to work flexibly with colleagues, sometimes at short notice, ability to manage staff and resources
• Ability to remain calm under pressure, evidence of self-motivation
• Commitment to Continuing Medical Education
• Enquiring, critical approach to work
• Excellent interpersonal and communication skills
• Commitment to Continuing Medical Education
• Evidence of self-motivation

Desirable

• Experience managing and leading specialist working parties
• Formal training in management and administration
• Experience in managing staff rotas

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Royal Hampshire County Hospital

Aldermaston Road

Winchester

SO22 5DG

United Kingdom

Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Based: Mereside Medical Practices (Staploe Medical Centre, Cathedral Medical Centre and Haddenham Surgery)

Basis: 37.5 hrs per week Full-time

Salary:£52,999 per annum FTE

Place of Work:This is an onsite role and you must have the ability to work across multiple sites to service the needs of the business

Eligibility:You must be eligible to work in the UK, have a full UK Driving Licence and have access to a vehicle, and be registered with the GPhC

About Us

Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.45,000 patients. As a group, weve grown rapidly and now employ more than 170 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.

Our goal is to deliver on the ambitions laid out in the NHS 10 year Health Plan for England in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.

We are proud to be the host organisation for the NIHR Greater Cambridge & Suffolk Commercial Research Delivery Centre (Primary Care), one of only 14 in England. This prestigious designation recognises our commitment to accelerating commercial clinical research delivery for health and economic benefit across our region.

The Role

Over the last six years, our Clinical Pharmacy team have become a fundamental part of Mereside Medical Group Practices highly valued and appreciate by out GPs, Practice teams, and patients thanks to a track record of making a genuine difference to patient outcomes and GP workloads.

The team comprises four Clinical Pharmacists and three Pharmacy Technicians, working across three GP Practices Cathedral Medical Centre in Ely, Haddenham Surgery, and Staploe Medical Centre in Soham.

Each Clinical Pharmacist is offered clinical supervision by a GP, and managerial supervision is offered by the Lead Pharmacist.

Your Responsibilities

Patient Care & Clinical Responsibilities

• Undertake clinical medication reviews and Structured Medication Reviews, including for care home residents and patients with long-term conditions
• Deliver patient-facing consultations (face-to-face, telephone, or digital), providing medicines advice and managing referrals and acute queries, and assess minor conditions where appropriate
• Offer safety-netting, lifestyle advice, andappropriate signposting
• Work collaboratively within multidisciplinary teams to optimise patient care.

Medicines Optimisation & Prescribing

• Lead medicines optimisation to ensure safe, effective, and cost-efficient prescribing
• Manage repeat prescribing and undertake medicines reconciliation to ensure safe transitions of care
• Identify and manage prescribing risks and support reduction in avoidable medicines-related hospital admissions.

Clinical Governance, Quality & Safety

• Lead and support clinical audits, quality improvement, and service development
• Use prescribing data to improve outcomes, manage high-risk patient cohorts, and implement local/national guidance
• Support CQC compliance, incident reporting, and delivery of PCN DES, QOF, and public health priorities.

Leadership, Education & Services Development

• Provide clinical leadership, including support for Pharmacy Technicians and Practice staff
• Support development and improvement of prescribing systems and services.

Information & Professional Responsibilities

• Maintain accurate clinical records and use digital platforms effectively
• Maintain GPhC registration, CPD, and up-to-date clinical knowledge
• Comply with governance requirements, including safeguarding, confidentiality, health and safety, and other mandatory training.

You should have or be:

• Current registration with the General Pharmaceutical Council
• Completion of an undergraduate degree in Pharmacy
• Hold or be willing to work towards an Independent Prescribing Qualification
• Minimum of 2 years as a Pharmacist
• Experience and awareness of common acute and long-term conditions that are likely to be seen in general practice
• Excellent communication skills
• Good understanding of primary care prescribing, medicines optimisation, clinical governance, and professional standards
• Able to identify and resolve risk management for long term conditions
• Demonstrate and understand conformity of relevant standards of practice
• Satisfactory DBS check and employment references.

It would be an advantage if you also:

• Have an up-to-date professional Indemnity at a suitable level for area of work performed
• Further Qualification(s) in relevant Pharmaceutical or Pharmacological area
• In depth knowledge and understanding of the principles of evidence-based healthcare
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities and health inequalities
• Can drive and has access to own vehicle.

This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

If you are interested in this role please send a CV and covering letter to:

[email protected]

Closing date: 09 October 2026 Please note we reserve the right to close this vacancy early.

Person Specification

Additional Criteria

Essential

• Current registration with the General Pharmaceutical Council
• Completion of an undergraduate degree in Pharmacy
• Hold or be willing to work towards an Independent Prescribing Qualification
• Minimum of 2 years as a Pharmacist
• Experience and awareness of common acute and long-term conditions that are likely to be seen in general practice
• Excellent communication skills
• Good understanding of primary care prescribing, medicines optimisation, clinical governance, and professional standards
• Able to identify and resolve risk management for long term conditions
• Demonstrate and understand conformity of relevant standards of practice
• Satisfactory DBS check and employment references.

Desirable

• Have an up-to-date professional Indemnity at a suitable level for area of work performed
• Further Qualification(s) in relevant Pharmaceutical or Pharmacological area
• In depth knowledge and understanding of the principles of evidence-based healthcare
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities and health inequalities
• Can drive and has access to own vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mereside Medical Group

Address

Brewhouse Lane

Soham

Ely

Cambridgeshire

CB7 5JD

United Kingdom

Employer's website

https://www.meresidemedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Work as part of a team and duties will be delegated by the registered healthcare professional.
• Act within the scope of your training and competence, knowing who to ask for help and support if you are not sure.
• Work within agreed ways of working, following relevant Trust standards, policies and protocols.
• Communicate compassionately and effectively with individuals and their families, carers and health care practitioners using a range of techniques, maintaining confidentiality and using tact, empathy, persuasion and reassurance.
• Observe, assess and respond to personal care patients needs appropriately, escalating concerns to nursing staff, as required.
• Organises self in general work tasks or when delivering patient care with supervision where needed from Senior Health Care Assistant and/or nursing staff.
• As directed, undertake personal care duties and support activities of daily living, e.g. mouth care, personal hygiene, and toileting needs, demonstrating person centred care.
• Safely deliver care duties including manoeuvring of patient equipment (such as hoists and wheelchairs).
• Under supervision of a registered healthcare practitioner, undertake delegated procedures within the limits of required training and measured competence, where appropriate. For example, patient moving and handling, and providing personal care.
• Support of patients feeding, diet and nutritional needs and accurately record patients nutritional intake and fluid intake and output, noticing and reporting changes to the nursing staff.
• Ensure patient property is managed as per Trust policy.
• Monitor levels of supplies and order supplies for the department as appropriate.
• Demonstrates own duties to new starters, contributing to the learning environment.
• To work in line with Trust policies and procedures
• Contributes to maintaining a safe, healthy working environment.
• Follow the principles for implementing a duty of care, always acting in the best interest of individuals to ensure they do not come to harm.
• Work in partnership with the individual, their carers/ families and the wider healthcare team.
• Maintain and further develop your own skills and knowledge through development and learning activities; maintain evidence of your personal development and actively prepare for and participate in appraisal.
• Participate in team handovers

Person Specification

Qualifications

Essential

• Completion of Trust Care Certificate within 4 months of appointment
• Basic literacy and numeracy skills

Desirable

• NVQ level 2 Health and Social Care or equivalent
• Care Certificate (equivalent to level 1)

Knowledge and Experience

Essential

• Knowledge of personal care and related procedures
• Experience of working in a team

Desirable

• Experience of working in a patient care/health related role

Skills

Essential

• Ability to communicate effectively in both verbal and written formats
• Good interpersonal skills
• Able to work within a team
• Able to accept direction and guidance
• Aware of own limitations
• Flexible in working hours
• Able to prioritise own workload and manage time effectively
• Flexible, adaptable and responsive to change
• Reliable and professional
• Ability to cope in stressful and challenging situations
• Inclusive and non-judgmental
• Punctual, motivated and committed
• Effective role model demonstrating Trust values
• Basic IT skills

Other

Essential

• Frequent, moderate effort for several short periods during the shift such as manual handling patients to supporting patients personal care
• Occasional requirement for concentration, with few competing demands for attention
• Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately
• Aware of the process for accessing staff health and wellbeing support
• Occasional exposure to distressing situations which may care of chronic health conditions, patient end of life care/ care after death
• Able to carry out direct personal care as required on ward or department
• Occasional exposure to patients with challenging behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communications and relationship skills

• Provides and receives complex information, communicating sensitively and confidentially information relating to patients/clients (for example, care plan discussions with patients).
• Communicates in a compassionate and empathetic manner, using persuasion and reassurance.
• Ability to recognise barriers to communication, and ability to modify communication style as and when required.
• Ability to effectively communicate whilst providing training to students.
• Demonstrate effective communications skills with the wider MDT team.

Clinical Skills

• To be responsible for planning and organising a defined caseload of patients on a continuing basis.
• To assess, plan, implement/deliver and evaluate patient care for a defined caseload and recognize signs of deterioration/change and respond according to protocol.
• Maintain appropriate levels of training for clinical skills as needed within scope of practice.
• To maintain safe custody of drugs, ensuring that checking, witnessing and administration procedures are compatible with statutory and trust requirements.
• In the absence of Sister/Charge Nurse effectively respond to complaints/concerns and escalate as required
• To ensure clinical incident/near misses are managed and reported and escalated in a timely manner.
• To be part of the multidisciplinary team decision making, acting when required as the patients advocate in order to support the patients pathway.
• Work within the organisational policy, standard operating procedures and guidelines.
• To undertake risk assessments and implement risk reducing measures. To report and escalate to the Line Manager any deficiencies in the arrangements for minimizing risk.
• Ensure that privacy, dignity and safety of individuals is maintained at all times.

Use of Resources

• To actively participate in the effective and efficient use of the ward/departmental resources and equipment, including stock management and care and maintenance of equipment.
• Handles patients valuables, ensuring safe storage and transportation
• Sign off agency timesheets in order to verify and record the hours worked.
• Liaise with the Roster Coordinator to ensure your personal roster is balanced within the roster period.
• To order and receipt goods in accordance with the Trusts financial framework.

Team Development

• To deputise in the absence of the Sister/Charge Nurse.
• To manage own time and that of others, through delegations to ensure high quality service delivery.
• To act as assessor/supervisor for junior staff and students.
• To participate in the setting of yearly personal and professional objectives for self
• Support the departments appraisal process for junior staff, by providing feedback.
• To be flexible in the delivery of safe staffing across the Trust and participate in redeployment requirements within scope of practice.

Research and Audit

• To contribute to the collection of data for research and audit purposes.
• To identify audit topics relevant to the ward/department.
• To critically evaluate research before applying to clinic practice in order to enhance patient care.

Personal Development

• To identify areas for self-development, areas of interest and training requirements within individual personal performance planning and development review.
• To maintain a professional portfolio and reflective diary for developmental purposes and revalidation.
• Support the rest of the team by recognising own and promoting self-help and wellbeing
• Develop a culture of learning and innovation, developing high quality learning environments
• Adopt a reflective approach to own practice with a view to continually improve

Person Specification

Qualifications

Essential

• 1st Level Registered Nurse (degree/diploma)
• Current NMC Registration
• Evidence of continuing professional development

Knowledge and Experience

Essential

• Able to demonstrate knowledge of NMC professional standards for practice contained within the code
• Experience of working in a clinical environment
• Understand requirements for NMC professional Revalidation
• Experience of working within a multi-disciplinary team
• An understanding of national, regional and local NHS issues
• Experience of providing and receiving complex, sensitive information

Skills

Essential

• Excellent communication skills with the ability to network and build relationships at all levels
• Effectively prioritises and co-ordinates own workload
• Ability to de-escalate complex situations
• Ability to communicate effectively (written, verbal and non verbal communication) with patients/relatives and carers and all members of the multi-disciplinary team
• Awareness of the need for confidentiality at all times
• Computer literacy e.g. experience of electronic patient record

Other

Essential

• Frequent moderate effort for several short periods of time such as manual handling of patients and equipment
• Frequent concentration required for drug calculation and administration
• Dealing with frequent interruptions and competing demands
• Ability to work within highly distressing or emotional circumstances e.g. end of life care
• Ability to communicate distressing information
• Ability to communicate in a challenging environment
• Able to carry out direct clinical care as required on ward or department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

Address

Whiston Hospital

Warrington Road

Prescot

L35 5DR

United Kingdom

Employer's website

https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

o be responsible for ensuring a commitment in providing a high-quality ENT service to patients by continual development of practice in the light of research evidence and by audit against Clinical standards;

To provide advice to primary and secondary care colleagues in other specialties in relation to ENT problems and overseeing the internal referrals assessed by SpRs;

To provide a comprehensive outpatient service from clinics, including the management of patients referred as suspected Head and Neck cancers. Such patients will receive their diagnostics at Walsall and if suspicious, will be discussed at MDT prior to tertiary referral to the cancer centre. Benign conditions will continue to be managed at Walsall;

To support teaching and training of junior medical staff, medical students, and Postgraduate Medical Education in general. The Trust will strongly Support and allow time for CPD for the Successful candidate.

To support and encourage audit and research and develop close links with academic initiatives.

To actively participate in CME and personal development programmes;

To support the on-going development of services for ENT Surgery, liaising with community and primary care services;

Person Specification

Qualifications

Essential

• oBasic Medical Degree
• oFull FRCS/MRCS (ENT) or equivalent
• oEntry on the GMC Specialist Register via:- CCT (Proposed CCT date must be within 6 months of interview) or CESR.
• oHigher Medical Degree
• oEvidence of Higher Specialist Training in Ear, Nose and Throat (or be within 6 months of confirmed entry from date of interview)
• oTraining Experience and able to cover Consultant duties.

CLINICAL EFFECTIVENESS AND EXPERIENCE

Essential

• oExperience of conducting Clinical audit
• oAbility to use the evidence base and clinical audit to support decision making.
• oPrevious NHS Experience
• oSub specialist interest in Benign Head & Neck Surgery /Thyroid Surgery
• oSpecialty training or fixed term programme in EAR, Nose and Throat, or equivalent experience and competence.

Innovation and Service Improvement Experience

Essential

• oAn understanding of the current NHS environment, particularly in relation to reforms, initiatives, and issues.
• oExperience of pathway redesign

MANAGEMENT AND ADMINISTRATIVE EXPERIENCE

Essential

• oAbility to organise and prioritise workload effectively
• oAbility to plan strategically and to exercise sound judgements when faced with conflicting pressures.
• oAbility to participate in the training of Junior medical staff.
• oEvidence of participation in education and training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Healthcare NHS Trust

Walsall Healthcare NHS Trust

Birmingham

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Willow Wood Surgery is looking for an experienced, knowledgeable and confident Clinical/Practice Pharmacist to join our friendly and supportive team.

This is an excellent opportunity for a pharmacist with significant clinical experience who is confident working autonomously and managing their own workload. The successful candidate will play an important role in supporting safe, effective and evidence-based use of medicines across the practice.

We are open to applications from Band 6 pharmacists upwards, depending on experience and skills.

Although the role involves autonomous working, our GPs will always be available for support and advice when required.

Person Specification

Experience

Essential

• Registration with the General Pharmaceutical Council (GPhC)
• Right to work in the UK
• Significant post-registration clinical experience, ideally in primary care
• Able to work independently and manage own workload

Desirable

• Experience in a GP practice or PCN setting
• Long-term condition management qualification
• Safeguarding: This post is subject to an enhanced DBS check. Willow Wood Surgery is committed to safeguarding children and vulnerable adults.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Willow Wood Surgery

Address

Crook Lane

Winsford

Cheshire

CW7 3GY

United Kingdom

Employer's website

https://www.willowwoodsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide cover for the telephone results line, communicating test results to patients in line with practice protocols.
• Workflow within the clinical system
• Supporting recall systems
• Handling patient queries where appropriate
• Provide administrative support to cover for colleagues; scan, file, and accurately attach incoming documents to patient records, medical reports, scanning of documents, opening post.
• Work with colleagues to support with typing of referral letters

(training will be provided).

• Coding of letters on to patient records from hospitals, A&E attendances etc (training will be provided).
• Managing and actioning day-to-day tasks, including emails.
• Support general practice administrative tasks as required.
• Data entry of new and temporary registrations and relevant patient information.
• Answering incoming calls, transferring calls, responding to patients.
• Organising, implementing and liaising with patients for Patient Participation Group Meetings.

• To have knowledge of all practice procedures and to work in accordance to written protocols
• To provide administrative support and cover duties for other members of staff if required
• Welcoming patients upon arrival at the front desk of the surgery
• Making appointments for patients via telephone or face to face
• Handling queries from patients and diverting them to the right department
• Handing completed repeat prescriptions to patients and checking names and address
• Dealing with doctors visit requests and printing the relevant information for the doctor
• Maintaining the reception area to a professional standard

Person Specification

Qualifications

Essential

• Excellent attention to detail and accuracy.
• Good IT skills and ability to work with clinical systems.
• High attention to detail
• Strong organisational and time management skills.
• Ability to maintain strict patient confidentiality.
• Good communication skills and a professional, calm manner.
• Ability to work independently and as part of a team.
• Lovely telephone manner

Desirable

• Previous experience in a GP practice or healthcare setting.
• Familiarity with GP clinical systems
• Excellent communication skills both verbal and written
• Self-motivated
• Ability to prioritise workload in order to meet conflicting demands and deadlines
• Ability work as part of a team and individually

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ripon Spa Surgery

Address

Ripon Spa Surgery

Park Street

Ripon

North Yorkshire

HG4 2BE

United Kingdom

Employer's website

https://www.thesurgeryparkstreet.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the clinical rota, as agreed, the GP will make him/her-self available to undertake a variety of duties including

Surgery consultations, telephone consultations, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other clinicians within the organisation

Participate in the Duty Dr rota to provide a first port of call for all on the day urgent queries or requests for late visits

Screening patients for disease risk factors and early signs of illness

Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate

Developing care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE

Ensuring appropriate follow up of patients

Recording clear and contemporaneous computerised consultation notes to agreed standards

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing generically whenever appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)

Working with and support other members of the primary health care team in delivering high quality primary care

Promoting the application of standards and codes of Practice set by the Royal College of General Practice, General Medical Council, NHS England and local NHS trust

Take an active role in the practice achieving agreed QOF and other key performance indicator targets.

Responsibility for targets and services allocated, such as a QOF area of Enhanced Service.

Take an active role in delivering clinical and organisational governance.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

Commitment and contribution to achievement of the highest possible quality standards such as the CQC, QOF and other agreed Key Performance Indicator targets

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Attendance at regular in-house governance and educational meetings and training as well as events at other agencies as appropriate

Assistance with the training of other staff members and also with the education of doctors and nurses in training as appropriate

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

As a Salaried GP you will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

Support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

Participate in annual appraisal and fulfil the criteria for revalidation with the GMC.

Maintain continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met. This may include training needed for areas of Practice Development.

Quality:

Strive to maintain quality within the Practice, and:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

Recognise the importance of effective communication within the team and strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in audit where appropriate.

Person Specification

Experience

Essential

• GP Primary Care Experience
• Good understanding of QOF
• Experience of Microsoft Office Applications
• Experience of GP Clinical IT systems
• Good understanding of CQC

Desirable

• EMIS experience
• Docman experience
• AccuRx experience

Knowledge, Skills and Competencies

Essential

• Excellent communication (oral and written) and interpersonal skills
• Ability to listen and empathise
• Strong attention to detail and time management
• Excellent keyboard and computer skills
• Problem solving and a 'solutions focused' approach
• Understanding of Clinical Governance and quality issues as well as health and social policy

Desirable

• Primary Care Audit / Service development experience
• Strong interest in education

Qualities and Attributes

Essential

• Ability to work as part of a multi-disciplinary team
• Initiative and drive
• Pleasant and articulate
• Ability to work under pressure and handle criticism constructively
• Self-motivated and positive
• Empathetic, honest, caring
• Adaptable and forward thinking
• Enthusiastic and energetic
• Diplomatic and considered hard working, willing and flexible
• Observance of strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Flexible approach to sessions and working patterns
• Good sickness record
• Holds a full clean driving licence

Qualifications

Essential

• MBBS/MBChB (or equivalent) medical degree recognised in the UK
• Full GMC registration with a licence to practise
• Vocational Training Certificate or equivalent (JCPTGP)
• Membership of recognised defence union (MPS/MDU)
• Currently on a performers list
• Not subject to suspension under section 41A of the Medical Act 1983
• Eligibility to work in the UK
• Never been removed from a performers list for a detrimental reason
• Enhanced DBS clearance (or willingness to obtain)
• A demonstrable commitment to professional development
• Understands the importance of evidence-based practice and clinical effectiveness
• Evidence of recent self-directed learning or development

Desirable

• DRCOG
• DFP
• DCH

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Crown Surgery

Address

23 High Street

Eccleshall

Stafford

ST21 6BW

United Kingdom

Employer's website

https://www.crownsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide high-quality chairside support during Oral Surgery clinics and procedures. Work independently to manage and prioritise workload within a busy clinical environment. Assist in the management of dental emergencies and respond appropriately to complications .Monitor patients undergoing sedation and escalate concerns promptly. Prepare clinics, equipment and treatment areas to support effective service delivery. Provide patients and carers with information, advice and support before and after procedures .Communicate effectively with consultants, clinicians, nursing staff, patients and external healthcare professionals.Use professional judgement and initiative to address patient needs and enquiries within agreed protocols. Maintain compliance with Trust policies, procedures and clinical governance requirements. Utilise Trust IT systems to support patient care and clinic administration. Deliver compassionate, patient-centred care while promoting dignity, respect and inclusion. Work collaboratively within the multidisciplinary team and share best practice to support excellent standards of dental nursing care.

Person Specification

Qualifications

Essential

• Current professional registration with the General Dental Council (GDC)
• Educated to GCSE or equivalent with C pass above in English and Mathematics

Experience

Essential

• Recent (within the past year) chairside experience in dental practice

Desirable

• Previous hospital experience / surgical experience necessary

Skills & Knowledge

Essential

• Good communication skills
• Team player
• Good organisational skills
• Committed to CPD with evidence of continuing professional development.
• Able to organise own workflow & work without direct supervision.
• Demonstrates awareness of the need for updating training needs relevant to the area.

Desirable

• Conflict resolution skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust

Address

James Paget University Hospitals NHS Foundation Trust

Great Yarmouth

NR31 6LA

United Kingdom

Employer's website

https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The Frailty Nurse is a highly skilled healthcare practitioner who will work alongside our existing Frailty Nurse who is responsible for delivering proactive, personalised care to individuals living with frailty in community settings. This role interfaces with primary, secondary, social care and VCSE organisations. ensuring holistic management of frailty. With a focus on prevention, the role is pivotal in the delivery of the NHSE Proactive Care Framework at PCN level for people living with moderate or severe frailty, working collaboratively with multi=disciplinary teams (MDTs) and system partners to enhance independence and quality of life an in turn reduce the risk of unplanned hospital admissions. A key element of the role is to work with people living with frailty in a strength based, collaborative way that focuses on what matters to them.

Person Specification

Experience

Essential

• Proven background knowledge of Government policies relating to ambulatory frailty care.
• Proven knowledge of Frailty Nurse Competencies
• Working in Primary Care
• Understanding of Clinical Governance
• Current and up to date proven knowledge of Code of Conduct (NMC)
• Proven evidence of strong Frailty Care background and skills
• Proven evidence of autonomous practice, Working without supervision
• Clinical Risk Management
• End of Life Care
• Emergency Care Management
• Demonstrable Infection control experience

Desirable

• Proven knowledge of Secondary & Primary Care Sector
• Proven basic knowledge of Long Term Conditions
• Proven knowledge of local and national frailty agenda
• Respiratory background
• Cardiac background
• Alert - Aim-Impact etc course
• Wound care background
• Surgical background

Qualifications

Essential

• NMC Registered Nurse (Adult)
• Management and leadership module or study days/evidence of
• Degree (or working towards) in healthcare

Desirable

• Recognised teaching or mentorship qualification at degree level or equivalent
• Recognised Acute Care Assessments module
• Recognised Frailty modules

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheltenham Peripheral Network

Address

c/o Leckhampton Surgery

17 Mooreend Park Road

Cheltenham

Gloucestershire

GL53 0LA

United Kingdom

Employer's website

https://www.leckhamptonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description document for a complete list of roles and responsibilities and the person specification.

Person Specification

Qualifications

Essential

• NVQ/Diploma Level 3 in a relevant subject or able to demonstrate knowledge within the admin field through practical experience

Desirable

• QCF level 3 in Business Administration

Experience

Essential

• Experience in administrative roles
• Experience in problem solving and using initiative to resolve non-routine issues

Desirable

• NHS experience
• E-rostering / other rota system experience
• Previous rota admin experience

Skills

Essential

• Strong IT skills
• Organisational and problem solving skills
• Communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Queen Victoria Hospital NHS Foundation Trust

Address

Queen Victoria Hospital

Holtye Road

East Grinstead

RH19 3DZ

United Kingdom

Employer's website

https://www.qvh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description will be reviewed in the future as part of the national job profiling work that is ongoing, this means that the job description may change.

Person Specification

Professional

Essential

• NMC registered
• At least 6 months experience as a Band 6 senior staff nurse

Desirable

• Nutrition nurse experience/ link nurse role

Experience

Essential

• Teaching / mentorship qualification
• Evidence of specialist studies related to nutrition and hydration
• Experience with patients undergoing PEG/ RIG/ JEJ feeding
• Experience of working with Multi disciplinary teams

Desirable

• Experience with plastic, burns and head and neck patients

Knowledge

Essential

• Evidence of using a CI approach to improve patients pathways
• Ability to lead research/ undertake audit and change practice as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Queen Victoria Hospital NHS Foundation Trust

Address

Queen Victoria Hospital

Holtye Road

East Grinstead

RH19 3DZ

United Kingdom

Employer's website

https://www.qvh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This job description, together with the job plan, will be reviewed annually and agreed with the Clinical Director and Divisional Director, on behalf of the Chief Medical Officer, to ensure that it continually reflects the areas of work, clinical responsibility of the post and purchaser requirements.

• A suitably experienced post-holder will be expected to provide a clinical service in the relevant specialty to patients of the Worcestershire Acute Hospitals NHS Trust and to General Practitioners.
• The post-holder will be expected to provide a service to patients of the Worcestershire Acute Hospitals NHS Trust, General Practitioners and to attend multi-disciplinary meetings. The successful candidate will be expected to work within multi-disciplinary teams in providing high quality clinical care. It is anticipated work will be undertaken on three sites and closer to the patients home. The Trust is seeking to extend services to GP surgeries/health centres etc and job plans may be revised in due course.
• The post-holder will provide support to the A&E department and acute medicine to ensure timely appropriate care and patient flow through the hospital. The post-holder will provide consultation and advisory service to clinical colleagues in the Trust and Primary Care.
• The post-holder will attend cross county and cross site meetings.
• The post-holder will collaborate with colleagues to deliver a high quality, timely service and to work towards meeting the Trust's and departmental objectives.
• The post-holder will, if relevant, participate in the on call rota to ensure that both emergency and urgent services are provided out of normal hours, to be shared equally with Consultant colleagues in post.
• The Trust would expect a consultant whilst undertaking on-call duties to attend the hospital site to review patients when clinically necessary. The consultant on call must be prepared to attend willingly whenever requested to do so by a member of their medical and nursing team.
• The post-holder, whilst undertaking weekend on call duties, will attend the hospital to undertake patient reviews.

Person Specification

Qualifications

Essential

• Full GMC Registration with a Licence to practise.
• Entry on the GMC Specialist Register in Anaesthesia (or expected within 6 months of interview date) via CCT or European Community Rights.
• Success in Intercollegiate Specialty Examination or overseas equivalent.

Desirable

• Higher degree.

Personal Attributes

Essential

• Ability to work in a team.
• Enquiring, critical approach to work.
• Ability to communicate effectively with patients, relatives, GPs, nurses and other agencies.
• Commitment to Continuing Medical Education.

Desirable

• Willingness to undertake additional professional responsibilities at local regional or national levels.

Experience

Essential

• Clinical training and experience equivalent to that required for gaining (UK) CCT in Anaesthesia.
• Ability to offer expert clinical opinion on range of problems both emergency and elective within specialty.
• Ability to take full and independent responsibility for clinical care of patients.
• Expertise in sub-specialty

Management and Administrative Experience

Essential

• Ability to organise and prioritise workload effectively.
• Ability to advise on efficient and smooth running of specialist service.
• Ability to organise and manage outpatient priorities.
• Ability to manage and lead the specialty firm and multi-disciplinary team.
• Experience of audit management and conducting clinical audit.

Desirable

• Ability to manage and lead specialist unit and working parties as appropriate.
• Ability to use the evidence based and clinical audit to support decision making.

Research Experience

Essential

• Ability to apply research outcomes to clinical problems.
• An awareness of current specialty specific developments and initiative.

Desirable

• Publications in relevant peer- reviewed journals in the last 5 years.
• Evidence of having undertaken original research.

Teaching Experience

Essential

• Ability to teach clinical skills to medical, nursing staff and other disciplines.
• Experience of teaching clinical skills to undergraduates and postgraduates.

Desirable

• Ability to supervise postgraduate research.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

Redditch

B98 7UB

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Job Summary

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities

In accordance with the job plan, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing acute and repeat

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Practice:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the practice

This is not a comprehensive definition of the post. Postholders will be expected to undertake any work that comes within the remit of the posts purpose. The job description will be kept under review and may be changed according to Practice requirements. Discussions on any major changes will be held with the postholder.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Production of performance and quality information

To ensure that documentation (electronic and paper-based) exists to support performance standards across the full range of performance-based activity QOF, Enhanced Services etc.

To assist in the production of information for clinical audit.

To undertake ad-hoc work related to the performance of the practice under the guidance of the Partners.

Data Quality

To work within the clinical computer system to improve data quality, using the expertise of other data staff where appropriate.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.

This role is considered to be a developmental position and the jobholder will be encouraged to develop personal and business skills.

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will:

Communicate effectively with other team members.

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

External communication will be with patients, Clinical Commissioning Groups and other NHS bodies, and other GP practices and service providers.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• - Fully qualified GP with GMC registration
• - Inclusion on performers list
• - Vocational training certificate or equivalent
• - Annual appraisal and revalidation, and maintain
• - Basic life support
• - EMIS
• - Experience within primary care
• - Triage
• - Face to face consultations
• - Chronic disease management
• - Clinical governance
• - Delivery of QOF targets
• - Basic computer literacy skills
• - Good telephone manner, clear speech
• - Good record keeping
• - Communication and listening skills
• - Ability to work in a multi-professional team
• - Ability to work under pressure, manage demanding workloads
• - Aware of needs of patients, relatives and carers
• - Adhere to confidentiality requirements
• - Ability to cope with patients under extreme stress from both social and clinical circumstances
• - Ability to handle change and unexpected urgent requirements
• - Effective communication skills to enable conversations about medical issues with patients and colleagues
• - Flexible, caring and empathetic
• - Self motivated
• - Professional approach
• - Presentable appearance
• - Reliable, punctual and committed to work
• - Full UK Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Edgworth Medical Practice Ltd

Address

354 Bolton Road

Edgworth

Bolton

BL7 0DU

United Kingdom

Employer's website

https://www.edgworthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Staff Nurse - Ward Glasgow Hospital | Ward | Permanent | Full Time | Includes Evening & Weekend Work Up to £41,250 per annum depending on skills and experience 37.5 hours per week Nuffield Health is the UK's largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we're committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you. As a Staff Nurse in our hospital, you'll be alert, focused, detail-oriented and empathetic. You're registered with the appropriate governing body, and you bring the qualifications and experience relevant to your registration, including NMC. With post-registration experience, you're a team player with a passion for exceptional patient care. As a Ward Staff Nurse, you will:

Person Specification

Qualifications

Essential

• As a Staff Nurse in our hospital, you'll be alert, focused, detail-oriented and empathetic.You're registered with the appropriate governing body, and you bring the qualifications and experience relevant to your registration, including NMC

Experience

Essential

• With post-registration experience, you're a team player with a passion for exceptional patient care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nuffield Health

Address

25 Beaconsfield Road

Glasgow

G12 0PJ

United Kingdom

Employer's website

https://www.nuffieldhealthcareers.com (Opens in a new tab)

Job description

Job responsibilities

To provide a professional and effective secretarial and reception service to our practice population to ensure complete satisfaction with patients practice experience

Person Specification

Qualifications

Essential

• Experience in the use of EMIS clinical system
• Experience of telephone operation
• Experience of working in a medical reception
• Experience of using a computer
• Experience of using office equipment
• Accurate filing skills
• Able to work both independently and as part of an integrated multi-skilled team
• Able to work in highly pressured environment
• Able to communicate verbally effectively and efficiently
• To be a careful listener, diplomatic and tactful
• Able to build effective working relationships and communicate effectively with all staff
• Able to maintain patient confidentiality
• Able to use own judgement and common sense
• Able to work in a changing environment
• Honest and trustworthy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Gill Medical Centre

Address

5 Harriet Street

Walkden

Manchester

M28 3DR

United Kingdom

Employer's website

https://www.thegillmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Supporting Clinical and Patient excellence

Under the regular supervision of senior Therapy colleagues, select, plan and implement assessments and treatment interventions for patients either in the hospital or in their own home or community setting.

Use clinical reasoning to balance risk, safety, patient choice and eligibility for services

Manage a caseload on designated ward/s, seeking guidance from Therapy colleagues as required

Assess patients function for safe discharge, referring on to appropriate community services

Assess and prescribe equipment, adaptations, ongoing rehabilitation and care provision as appropriate and necessary for a safe discharge from the service.

Carry out assessments within patients homes as appropriate within departmental guidelines

Communicate effectively with patients, family members, carers, members of the multi-disciplinary team, Therapy colleagues and other agencies

Provide support to patients and carers, sharing information to enable them to make informed decisions regarding Occupational Therapy recommendations and discharge arrangements

Advise patients and carers, through demonstrating the safe use of equipment or other techniques to optimise the patients functional ability, safety and independence

Liaise with health and social care professionals and other related statutory, private and voluntary organisations, providing verbal and written reports and referrals where appropriate, in accordance with data protection principles

Respect the individuality, values, cultural and religious diversity of patients and contribute to the provision of a service sensitive to these needs

Exercise good personal time management, punctuality and consistent reliable attendance

Submit accurate timesheets within set department timescales for additional hours worked

In the absence of Therapy colleagues through planned or unplanned leave, work flexibly to meet the prioritised needs of the Therapy service both within the specific clinical areas and across all service areas

Work to identified guidelines and eligibility criteria relating to the provision of home adaptations, equipment and wheelchairs to ensure equity of service to all patients

Give guidance and training to Therapy Support Workers and Administrative Support staff where required

Assist Therapy colleagues in the induction, training and education of other staff and students within the Therapy services

Maintain accurate and up to date records of clinical interventions, consistent with legal and organisational requirements

Provide formal clinical reports for the multi-disciplinary team as required

Collect, record and submit accurate clinical and personal statistical data in line with departmental requirements and guidelines

Participate in the Therapy in-service training programme, taking the lead in designated sessions as appropriate

Regularly attend and participate in Therapy service staff meetings

Identify own learning and development needs with support from senior Therapy colleagues, contributing to the production of a Personal Development Plan

Build an ongoing Continuing Professional Development portfolio, reflecting on and recording learning outcomes of development opportunities

Demonstrate the ability to critically evaluate current Occupational Therapy research and apply this to practice in conjunction with the Therapy team

Contribute to audit and research activity within the Therapy Service as appropriate

Review and reflect on own practice and actively participates in regular supervision and annual appraisal

Corporate responsibilities

Build safe working knowledge of all equipment used to provide safe patient care and participate in maintenance and training.

People/Management Excellence

Contribute to the Therapy Service governance arrangements and to the work of selected departmental groups (eg Risk Management, Health & Safety)

Delegate work tasks appropriately to Therapy Support Workers and Administrative Support staff

Supporting Financial Excellence

To make the best use of the NSH resources

Professional Responsibilities, Quality Assurance and Monitoring

Contribute towards service development activities through participation in team meetings and service development sessions

Propose changes to processes and procedures carried out within the Therapy Service to improve effectiveness and efficiency

Comply with departmental guidelines for the safe use, care and maintenance of equipment and stock

Contribute to audit and research activity within the Therapy Service as appropriate

Maintain and develop professional knowledge and skills to ensure fitness to practice as an Occupational Therapist, in line with competencies detailed in the Knowledge & Skills Framework Outline for this post

Comply with the College of Occupational Therapists Code of Ethics and Professional Conduct, and the Health Professional Council Standards of Conduct, Performance & Ethics, national and Trust policy, protocols and guidelines

Person Specification

Education, Training & Qualifications

Essential

• Occupational Therapy qualification at degree level (or equivalent)
• Health Care Professions Council Registration (or registration pending)

Knowledge & Experience

Essential

• Experience of assessment, goal setting, planning, implementation and review of Occupational Therapy interventions with patients in a physical setting
• Experience of managing a clinical caseload and prioritising work
• Team working experience
• Awareness of the role of an Occupational Therapist within an acute inpatient NHS hospital
• Evidence of recent continuing professional development activity

Desirable

• Experience of conducting cognitive assessments and developing treatment/discharge plans that reflect the cognitive needs of the patient
• Knowledge of the discharge planning process
• Experience of multi-disciplinary team working
• Experience of assessment and provision of equipment, wheelchairs and minor adaptations

Skills

Essential

• Skills to communicate effectively with patients, carers, team members, Occupational Therapy colleagues and other agencies
• Self-management skills
• Skills to produce clear and concise verbal and written clinical reports
• Effective team working skills
• Ability to review and reflect on own practice
• Interest in contributing towards staff and service development

Desirable

• Ability to drive Trust vehicles for assessments in patient's homes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northampton General Hospital

Address

University Hospitals of Northamptonshire

Northamptonshire

Northampton

NN15BD

United Kingdom

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Care Navigator West Derby Medical Centre

REPORTS TO: Leadership team

Accountable to : Head of Operations

HOURS: Flexible between 7:00 20:00 as per rota

SALARY: £12.68 per hour

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professionals in a courteous, efficient, and effective way. To possess excellent customer care skills and ensure all patients and staff are offered an effective, efficient, and courteous service always

Provide general assistance within the whole Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• To have a thorough knowledge of all Practice procedures and protocols and EMIS clinical system
• To work in accordance of written protocols
• Handling and opening of all mail coming into the surgery
• Scanning all hospital and clinics correspondence into the practice clinical system
• Digital fax and photocopy as requested
• Coding hospital discharge and clinic letters
• Taking action of all necessary hospital discharge letters/clinic letters
• Summarising patient files
• Registering & deducting new and old patients
• Checking NHS mail, OOH and electronic letters for any action needed i.e. eConsultations
• Using Iplato/Accurx to send text messages to patients
• Opening and closing of business premises
• Stocking clinicians rooms with all appropriate equipment
• Cold chaining (checking fridge temperatures are within range and reporting any abnormal readings to practice management)
• Use of PCSE for record movement and queries

• Navigating patients to the most appropriate services i.e. identifying emergencies, referring calls to nominated stakeholders .
• Liaising with patients at the reception desk and via telephone and also digitally
• Liaising with all non-practice staff i.e. ICB teams , Care home staff , Health Visitors, District Nurses Community matrons , Coroners office etc.
• Handling patient queries politely and courteously
• Processing repeat prescriptions
• Signing out controlled drug prescriptions
• Taking action of alerts for monitoring bloods/chronic illnesses ensuring patients are up to date
• Meeting QOF / IIF / GP Spec targets, and arranging appropriate appointments and adding correct invite codes
• Processing blood forms when instructed by GP or when checking if patient is overdue for any specific blood tests
• Making general referrals to Treatment room, district nurses etc.
• Creating receiving and completing tasks between clinical and non-clinical staff
• Processing letters to patients
• Identifying emergencies and ensuring all protocols are followed during these emergencies
• Proactively handling minor complaints from patients and referring to the leadership team when required

• Process appointment requests for urgent on the day and future appointments from patients by telephone, in person, via email or eConsultation
• Taking home visit request

• Registrations of new patients computer data entry and medical records
• Process patients change of address computer data and medical records (have knowledge of Practice area boundary )
• Process repeat prescription request in accordance with Practice guidelines

• Have working knowledge of telephone system, during and after hours
• Answer the telephone in polite and courteous and professional manner and adhere to practice guidelines at all times
• Handling complaints received from telephone on a courteous , polite manner

• Clear rooms after surgeries and ensure they are stocked for the following day
• Ensure building security have thorough knowledge of doors/windows/alarm process
• Any other tasks and duties allocated by the leadership team that are deemed to be necessary
• Problem solving with colleagues in a positive , professional manner
• Team support

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance at all times
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Good standard of education

Desirable

• Experience within an NHS setting with EMIS / Clinical system experience

Experience

Essential

• Must be able to work as part of a team and also autonomously

Desirable

• Experience of working within primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Derby Medical Centre

Address

West Derby Medical Centre

3 Winterburn Crescent

Liverpool

L12 8TQ

United Kingdom

Employer's website

https://westderbymc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What should you do next?

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

So what is in it for you?

Flexible working;Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.

Types of flexibility could include:

• Part-time - less than 37.5 hours per week.
• Off-site/remote working - working from home or other sites for part or all the week.
• Compressed hours usually full-time hours but over fewer days or shifts.
• Staggered hours having different start and finish times.
• Set shift patterns to allow for predictability

NHS Pension:A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government

Annual Leave:Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change)

Bank working:The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.

In addition, there is more;

Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.

Health & Wellbeingincluding counselling, mental health first aid, physiotherapy, eye tests.

Learning & Developmentincluding Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research

Financial support and benefits including Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.

Rewards & Recognitionincluding staff awards, long service awards, retirement awards, examples of excellence and staff lottery.

Person specification

Qualification

Essential criteria

Maximum score 4

• DipCOT or BSc OT
• Occupational Therapy HCPC Registration

Desirable criteria

Maximum score 2

• BAOT Member

Experience

Essential criteria

Maximum score 2

• A range of practice education experience

Skills

Essential criteria

Maximum score 6

• Well developed written and verbal communication skills
• IT skills
• Ability to work as part of a team

Desirable criteria

Maximum score 2

• Teaching skills

Specific Requirements

Essential criteria

Maximum score 2

• Enthusiasm for the profession

Desirable criteria

Maximum score 4

• Ability to travel in the county
• Driving License

ULHT recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy. We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.

We are a People Promise exemplar site, for more information on the NHS People Promise - NHS England Our NHS People Promise

As a responsible employer ULHT would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19

Please note that we do not accept CVs.

Due to the high volume of applications we receive, ULHT reserves the right to close this advert prior to the closing date.

No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULHT where applicable. There is no requirement to reimburse ULHT for this cost.

We welcome applications from the UK Armed Forces Community. On the application form please tick Member of the Armed Forces Community if the below applies to you.

You are:

• A Service Leaver
• A Veteran
• A Military Reserve
• A Cadet Force Adult Volunteer
• Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces

Applications from applicants who meet the current criteria for Tier 2 sponsorship to work in the UK (where both the role and candidate are deemed suitable for a Tier 2 visa) are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

Person Specification

Qualification

Essential

• DipCOT or BSc OT
• Occupational Therapy HCPC Registration

Desirable

• BAOT Member

Experience

Essential

• A range of practice education experience

Skills

Essential

• Well developed written and verbal communication skills
• IT skills
• Ability to work as part of a team

Desirable

• Teaching Skills

Specific Requirements

Essential

• Enthusiasm for the profession

Desirable

• Ability to travel in the county
• Driving License

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Boston Pilgrim Hospital

Sibsey Road

Boston base +1

PE21 9QS

United Kingdom

Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Senior Therapy Assistant position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

Essential

• Must have a relevant level 3 NVQ or an equivalent level of experiential knowledge and experience in an appropriate area.
• A minimum of 2 years recent experience in a related health care setting

Knowledge and Skills

Desirable

• To be computer literate, able to use hospital computer systems and to be able to use data bases for audit following appropriate training
• To have the ability to show initiative and manage own workload, but to seek advice when appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Clatterbridge Hospital

Clatterbridge Road

Wirral

CH63 4JY

United Kingdom

Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)