Job description

Job responsibilities

Clinical Responsibilities

You will work autonomously within GP practices, managing your own clinical caseload of patients with a wide range of nutrition-related conditions. This includes:

• Assessing, diagnosing, triaging, and developing management plans for patients presenting with pre-diabetes, type 2 diabetes, weight management needs, frailty, malnutrition, and other dietetic conditions commonly seen in primary care
• Providing personalised, evidence-based care plans that take into account each patient's clinical status, lifestyle, preferences, and personal goals
• Supporting patients to make sustainable behaviour changes and develop confidence in self-management, reducing reliance on pharmacological interventions where appropriate
• Working with patients who have complex needs, including those with psychosocial factors or mental health considerations, and adapting your approach accordingly
• Referring patients to other services when appropriate, including secondary care, social prescribing, and community support, working within local referral pathways
• Delivering consultations via a mix of face-to-face, telephone, and video appointments depending on patient need and service requirements

Multidisciplinary Team Working

You will be an integral part of the Primary Care Network team, working collaboratively to deliver joined-up patient care. This includes:

• Building strong working relationships with GPs, practice nurses, clinical pharmacists, social prescribers, health coaches, and other PCN staff
• Contributing to reducing GP workload by managing dietetic referrals directly and providing specialist input within the practice team
• Improving patient access to timely dietetic care within the community
• Participating in MDT meetings and case discussions where relevant

Service Development, Audit and Quality

You will play an active role in shaping and improving the service. This includes:

• Supporting audit, evaluation, and outcome monitoring to demonstrate service impact and identify areas for improvement
• Contributing to the development of efficient, streamlined care pathways within primary care
• Identifying opportunities to enhance patient experience and clinical effectiveness
• Supporting the implementation of new initiatives or service developments as required

You will be supported to maintain high professional standards and continue your development. This includes:

• Practising in line with HCPC standards, professional codes of conduct, and organisational policies
• Engaging in regular clinical supervision and reflective practice
• Participating in training opportunities, including the HEE Roadmap to Practice programme
• Making use of protected CPD time to support your ongoing learning and career development
• Contributing to clinical governance activities, including incident reporting, risk management, and quality assurance

You will demonstrate strong communication skills and provide professional leadership within your scope. This includes:

• Communicating complex and sensitive information clearly and compassionately to patients and carers
• Providing advice and feedback to PCN colleagues on appropriate referral criteria and the scope of dietetic services
• Supporting a culture of learning and improvement within the wider team
• Acting as an ambassador for dietetics within primary care, promoting the value of nutrition in patient outcomes

Person Specification

Qualifications

Essential

• Fully HCPC and BDA registered practicing Dietitian
• Minimum 3 years of clinical experience in dietetics
• An up-to-date understanding of Health Education Englands Roadmap to Practice

Desirable

• Completion of some level 7 MSc learning
• Previous clinical experience of first contact triage clinical work; even if in the private sector or freelance
• Previous experience of using EMIS / SystmOne

Experience

Desirable

• Experience with working with individuals with Type 2 Diabetes
• Experience with working with frail and elderly patients or in care homes
• Experience in weight management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Dietitians

Address

130 Broadway, Davyhulme

Manchester

M41 7WJ

United Kingdom

Employer's website

https://www.primarycaredietitians.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are a busy, friendly GP practice with a rising population, looking for an enthusiastic person to join our reception team. We are seeking an efficient, professional, compassionate, caring and hardworking individual. The candidate must have experience working in a busy, fast paced, challenging and pressurised environment and be capable of prioritising their workload.

Shift patterns are to be confirmed and will be inclusive of some 8am start times and some 6:30pm finish times. Flexibility will be required at times.

Experience would be preferred but not essential as full training will be provided. Our current clinical systems are Emis Web, Docman and Accurx.

The vacancy we have is a varied role and inclusive of full reception duties whilst offering admin support for our clinical team.

The post-holder will be required to undertake any mandatory training that is needed as part of the role.

Job Type: Part-time

Pay: From £12.71 per hour

Person Specification

Qualifications

Essential

• Friendly, approachable and professional.
• Good communication skills.
• Reliable and punctual.
• Able to work well as part of a team.
• Able to work in a busy and sometimes pressured environment.
• Good organisational skills and able to prioritise workload.
• Confident using computers and willing to learn new systems.
• Good attention to detail.
• Able to maintain confidentiality.
• Flexible and willing to help support colleagues when needed.
• Willing to complete any training required for the role.
• Able to work shifts which may include 8:00am starts and 6:30pm finishes.

Desirable

• Previous reception, administration or customer service experience.
• Previous experience working in General Practice, the NHS or healthcare.
• Experience using EMIS Web, Docman or Accurx.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Urmston Group Practice

Address

Urmston Group Practice

6 Woodsend Crescent Road

Urmston

Manchester

M41 8AA

United Kingdom

Employer's website

https://www.urmstongrouppractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Team Leadership

• Supervise and support a team of approximately 12 reception staff.
• Lead by example, maintaining a professional, positive and patient-focused approach.
• Provide day-to-day guidance, coaching and support to team members.
• Assist with the induction, training and ongoing development of reception staff.
• Monitor staff performance and address issues promptly and professionally.
• Support the Practice Management Team with appraisals, probation reviews, return-to-work meetings and performance management where appropriate.
• Foster a positive team culture and encourage continuous improvement.

• Oversee the day-to-day running of the reception department.
• Ensure appropriate staffing levels are maintained throughout the day, responding to unexpected absences where possible.
• Coordinate reception rotas, workload and daily task allocation.
• Ensure practice policies, procedures and standard operating procedures are followed consistently.
• Identify opportunities to improve systems, workflows and patient access.
• Escalate operational issues to the Practice Management Team where appropriate.

• Support the reception team in delivering an efficient, courteous and compassionate service to patients.
• Act as the first point of contact for patient queries and complaints, resolving issues efficiently and escalating complex concerns where appropriate.
• Assist with managing difficult or sensitive situations involving patients.
• Promote excellent customer service and ensure patients receive timely, accurate and compassionate support.
• Support the management of patient feedback and contribute to service improvements.

• Support the effective management of appointment capacity and clinic utilisation.
• Monitor appointment booking processes to ensure practice protocols are followed.
• Assist with implementing new ways of working and service improvements.
• Work closely with clinicians and administrative teams to maintain an efficient patient journey.
• Monitor reception workflows and ensure daily administrative tasks are completed accurately and within agreed timescales.

• Ensure confidentiality is maintained at all times in accordance with GDPR, NHS guidance and practice policies.
• Ensure reception staff complete mandatory training and comply with practice procedures.
• Promote safe working practices and contribute to quality improvement initiatives.
• Support the Practice in preparing for inspections, audits and contractual requirements where required.

• Act as a key link between the reception team and the Practice Management Team.
• Communicate operational updates and procedural changes effectively.
• Build and maintain positive working relationships across all departments.
• Attend meetings and contribute to practice development and service improvement initiatives.

Person Specification

Experience

Essential

• Previous experience working within a GP practice or NHS primary care setting.
• Previous supervisory or team leadership experience.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Excellent customer service and conflict resolution skills.
• Ability to prioritise workload and make sound decisions in a busy environment.
• Good IT skills, including Microsoft Office.
• Commitment to confidentiality, professionalism and delivering high standards of patient care.

Desirable

• Experience using EMIS Web.
• Knowledge of GP appointment systems and care navigation.
• Experience managing staff rotas.
• Understanding of NHS primary care services, contractual requirements and performance targets.
• Experience handling complaints or leading service improvements.

Personal Qualities

Essential

• Positive, approachable and supportive.
• Calm, resilient and able to remain professional under pressure.
• Reliable, dependable and highly organised.
• Confident in leading and motivating a team.
• Flexible, adaptable and solutions-focused.
• Able to work independently and collaboratively.
• Passionate about delivering outstanding patient care and customer service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Urmston Group Practice

Address

Urmston Group Practice

6 Woodsend Crescent Road

Urmston

Manchester

M41 8AA

United Kingdom

Employer's website

https://www.urmstongrouppractice.co.uk (Opens in a new tab)