Job summary

The suitable candidate should feel comfortable working independently as well as alongside our multi-disciplinary medical team. The role will include pro-rata involvement with the duty doctor triage rota working alongside another duty doctor at the opposite practice site. We expect our team to always act within your professional boundaries, providing appropriate care for patients from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. You will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The ideal candidate will demonstrate critical thinking in the clinical decision-making process.

They will possess the necessary skills, knowledge and behaviour by promoting and protecting the interests of service users and carers, communicating appropriately and effectively, working within the limits of your knowledge and skills, refer & delegate appropriately, respect confidentiality, manage risk, report concerns about safety, be honest and trustworthy and keep records of your work.

We are looking for someone to work 6 to 8 sessions.

Main duties of the job

• Provide high-quality patient care
• Conduct surgery, telephone consultations and triage appointments.
• Conduct home visits when necessary
• Liaise with colleagues and external providers to ensure seamless care
• Investigate and refer patients appropriately, in line with guidance and local pathways
• Review results and correspondence promptly
• Provide cover for colleagues when required
• Collect and review data for audit and QOF purposes
• Maintain excellent communication with patients and carers
• Attend clinical, governance, and educational meetings
• Work collaboratively and effectively within the team
• Manage your own workload and resources effectively
• Attend required training events and feedback sessions
• Report and follow up on significant incidents.

About us

The Vicarage Lane Surgery, a patient-centred practice dedicated to providing exceptional healthcare to our community. With a proud registration of over 10,000 patients, we are committed to ensuring that everyone who visits us receives the highest standard of care.

Our Team

At The Vicarage Lane Surgery, we boast a fully equipped clinical team consisting of:

Doctors: Our experienced physicians are dedicated to providing comprehensive primary care, ensuring that each patient receives personalised attention and tailored treatment plans.

Nurses: Our skilled nursing staff play a vital role in patient care, offering support, education, and clinical services to enhance the overall health of our patients.

Healthcare Assistants: These essential team members assist in various clinical tasks and provide compassionate support to patients during their visits.

Social Prescribers: Our social prescribers are here to connect patients with community resources, helping to address social determinants of health and promoting overall well-being.

First Contact Physio: Our physiotherapists provide expert assessment and treatment for musculoskeletal conditions, ensuring patients receive immediate care.

Administrative Team: Behind the scenes, our large and supportive administrative team works diligently to ensure the smooth operation of the practice, managing appointments, records, and patient inquiries with efficiency and empathy.

We pride ourselves on being a friendly practice that puts patients first.

Job summary

We are looking for a friendly Patient Liaison Officer to join our patient-focused surgery. Able to work in a fast-paced environment with an established team. Plenty of opportunities for growth within the surgeryaswell as being part of a thriving, happy workforce.

Main duties of the job

Main duties of the job

• To assist in keeping patient records accurate and up to date by scanning and attaching paper documents in to electronic records.
• To work in the reception area welcoming patients to the practice, treating them courteously, with dignity and respect at all times.
• Helping patients by dealing with requests or questions in a polite, professional and efficient manner
• To enable patients to access health care, directing them to appointments with appropriate members of the practice team, or outside services
• Booking, changing and cancelling appointments in person or over the telephone
• Answering patients general queries
• Taking telephone calls and messages, liaising with clinical and administrative staff, hospitals etc
• Telephoning patients in the evening to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner, such as smoking status, when asked to do so
• Registering patients, ensuring that information is checked and documented accurately
• Ensuring that an adequate supply of stationery is available in the consulting rooms and the reception area
• General use of the computer with patient details, making appointments, recording information etc
• General administration involving patient records, audits etc as required.

About us

The Vicarage Lane Surgery is a welcoming GP practice serving over 10,000 patients in the heart of Stratford, East London. We are a friendly, dedicated team who always put our patients first.

We constantly look for new ways to improve the service we provide for our patients and for our team. Our goal is to deliver excellence in care and exemplary service in everything we do.