Results | Medical Jobs UK

The Wibsey & Queensbury Medical Practice

Patient Services Advisor

The Wibsey & Queensbury Medical Practice View all jobs

North East England

Temporary

Support Staff

Posted 25 day(s) ago

Reference: 2333297

Job summary

Job Summary

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

We are looking to recruit a Patient Service Advisor to cover Maternity Leave. The core hours of the business Monday - Friday 7:45am-6:30pm must be covered (37.5) this will be on a weekly rota basis (Week 1 07:45 - 15:45 & Week 2 10:30 - 18:30).

We are looking for a friendly, confident, reliable, enthusiastic and organised person to join our ever expanding team, ensuring efficient and professional manner is maintained. Experience of working within a GP surgery and knowledge of systmOne, our clinical database is desirable. However, previous primary care experience is not essential as full training will be provided.

About us

Wibsey and Queensbury medical practice has a practice population of 11,300 patients, across two sites. We have 2 GP Partners,1 full time Practice Nurse, 2 Advanced Practitioner/Pharmacist, 1 Nurse Associate and 2 HCA's as well as a full team of administrative staff.

Wibsey and Queensbury Medical Practice is an equal opportunities employer, and will not discriminate on the grounds of disability, sex, sexual orientation, race, religion or age. The successful candidate would need to show a professional attitude and demeanour including courteous integration with team members and managers.

Details

Date posted

10 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

A3106-26-0006

Job locations

Fair Road

Wibsey

Bradford

West Yorkshire

BD6 1TD

United Kingdom

Russell Road

Queensbury

Bradford

West Yorkshire

BD13 2AG

United Kingdom

Job description

Job responsibilities

WIBSEY & QUEENSBURY MEDICAL PRACTICE

JOB TITLE: Patient Services Advisor

REPORTS TO: Patient Service Manager / Practice Manager

HOURS: 25 hours per week

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior advisor/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
Actively reporting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

Job description

Job responsibilities

WIBSEY & QUEENSBURY MEDICAL PRACTICE

JOB TITLE: Patient Services Advisor

REPORTS TO: Patient Service Manager / Practice Manager

HOURS: 25 hours per week

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior advisor/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
Actively reporting health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

Person Specification

Qualifications

Essential

Qualifications
Educated to GCSE level or equivalent, including Maths and English (C or above)

Experience

Essential

Ability to prioritise workloads.
Good interpersonal skills.
Ability to meet tight deadlines.
Ability to make decisions.
Ability to multi-task.
Disposition-
Calm.
Happy to communicate at all levels, accepting instruction from all levels.
Confident.
Work Attitudes-
Flexible approach to work content /hours.
Discreet and diplomatic.
Happy to be assertive when required.
Practical / Intellectual Skills-
A good team player.
Enjoys attention to detail

Desirable

Qualifications
Skills and Experience
Experience of working in a health care setting
Experience of working in General Practice
Physical Requirements
UK Driving Licence

Person Specification

Qualifications

Essential

Qualifications
Educated to GCSE level or equivalent, including Maths and English (C or above)

Experience

Essential

Ability to prioritise workloads.
Good interpersonal skills.
Ability to meet tight deadlines.
Ability to make decisions.
Ability to multi-task.
Disposition-
Calm.
Happy to communicate at all levels, accepting instruction from all levels.
Confident.
Work Attitudes-
Flexible approach to work content /hours.
Discreet and diplomatic.
Happy to be assertive when required.
Practical / Intellectual Skills-
A good team player.
Enjoys attention to detail

Desirable

Qualifications
Skills and Experience
Experience of working in a health care setting
Experience of working in General Practice
Physical Requirements
UK Driving Licence

Employer details

Employer name

The Wibsey & Queensbury Medical Practice

Address

Fair Road

Wibsey

Bradford

West Yorkshire

BD6 1TD

United Kingdom

Employer's website

https://www.wibseyandqueensbury.co.uk/ (Opens in a new tab)

Employer details

Employer name

The Wibsey & Queensbury Medical Practice

Address

Fair Road

Wibsey

Bradford

West Yorkshire

BD6 1TD

United Kingdom

Employer's website

https://www.wibseyandqueensbury.co.uk/ (Opens in a new tab)

Cygnet Health Care

Support Worker (Days)

Cygnet Health Care View all jobs

Inner London, Greater London

Permanent

Radiographer

GBP 3 - 29,435 per year

Posted 1 month(s) ago

Reference: VP80764CFF

Job summary

We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.

You'll be working full time 42 hours a week, 12 hour shifts, including alternate weekends (4 shifts week one, three shifts week two, on a two week rolling rota), days only, making a positive difference to the lives of the people in our care at Beacon House.

Beacon House is a specialist residential service in West Yorkshire supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge.

At Beacon House we encourage and enable the people we support to lead a full and happy life. We work with each person to find out their strengths, abilities and preferences so that the care provided can be as person-centred to each individual as possible.

At Cygnet, our perks go way beyond pension schemes and excellent professional development - you'll also enjoy discounts with our free NHS blue light card, perkbox with vouchers for everyday purchases and shopping, private health cash plans, free confidential mental health support and much more, to support your wellbeing in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others - every day.

Main duties of the job

Your day-to-day...

Offer enhanced care with a flexible learning approach for all the people in our care
Provide guidance & encouragement through physical & emotional support
Learn about individuals specific needs & provide help in the most appropriate way
Assist with and report on medical & welfare needs
Safeguard
Maintain a safe, clean environment for all
Supporting service users to access the community, to attend things like work, college, hobbies & activities, days out & holidays
Supporting the service users to grow, develop & learn through engaging them in tasks such as cooking & cleaning

About us

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.

Details

Date posted

03 September 2026

Pay scheme

Other

Salary

£13.15 an hour rising to £13.45 after 3mo (£29,435pa)

Contract

Permanent

Working pattern

Full-time

Reference number

VP80764CFF

Job locations

Wibsey

BD6 3DQ

United Kingdom

Job description

Job responsibilities

We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.

You'll be working full time 42 hours a week, 12 hour shifts, including alternate weekends (4 shifts week one, three shifts week two, on a two week rolling rota), days only, making a positive difference to the lives of the people in our care at Beacon House.

Beacon House is a specialist residential service in West Yorkshire supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge.

At Beacon House we encourage and enable the people we support to lead a full and happy life. We work with each person to find out their strengths, abilities and preferences so that the care provided can be as person-centred to each individual as possible.

At Cygnet, our perks go way beyond pension schemes and excellent professional development - you'll also enjoy discounts with our free NHS blue light card, perkbox with vouchers for everyday purchases and shopping, private health cash plans, free confidential mental health support and much more, to support your wellbeing in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others - every day.

Your day-to-day...

Offer enhanced care with a flexible learning approach for all the people in our care
Provide guidance & enc ouragement through physical & emotional support
Learn about individuals specific needs & provide help in the most appropriate way
Assist with and report on medical & welfare needs
Safeguard
Maintain a safe, clean environment for all
Supporting service users to access the community, to attend things like work, college, hobbies & activities, days out & holidays
Supporting the service users to grow, develop & learn through engaging them in tasks such as cooking & cleaning

You are...

Genuinely driven with a desire to make a real difference in peoples lives
An excellent communicator and a good team player
Sensitive and intuitive with the energy required to provide a trusting, stimulating & varied environment
Able to empower & support service user independence

Why Cygnet? We'll offer you...

Salary: £13.15 per hour, rising to £13.45 per hour after three months (£29,435.70 first year), rising to £13.70ph after 18 months
An opening to undertake further learning with our excellent apprenticeship scheme
Flexible working with opportunity for overtime
Regular coaching & appraisal
Expert supervision & peer support
Employee discount savings & Cycle to Work scheme
Wellbeing centre with exercises, recipes, financial and mental health advice

Successful candidates will be required to undergo an enhanced DBS check.

Please be aware that this vacancy may close before the advertised date if the role is filled. Please send your application as soon as possible.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.

Job description

Job responsibilities

We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.

You'll be working full time 42 hours a week, 12 hour shifts, including alternate weekends (4 shifts week one, three shifts week two, on a two week rolling rota), days only, making a positive difference to the lives of the people in our care at Beacon House.

Beacon House is a specialist residential service in West Yorkshire supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge.

At Beacon House we encourage and enable the people we support to lead a full and happy life. We work with each person to find out their strengths, abilities and preferences so that the care provided can be as person-centred to each individual as possible.

At Cygnet, our perks go way beyond pension schemes and excellent professional development - you'll also enjoy discounts with our free NHS blue light card, perkbox with vouchers for everyday purchases and shopping, private health cash plans, free confidential mental health support and much more, to support your wellbeing in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others - every day.

Your day-to-day...

Offer enhanced care with a flexible learning approach for all the people in our care
Provide guidance & enc ouragement through physical & emotional support
Learn about individuals specific needs & provide help in the most appropriate way
Assist with and report on medical & welfare needs
Safeguard
Maintain a safe, clean environment for all
Supporting service users to access the community, to attend things like work, college, hobbies & activities, days out & holidays
Supporting the service users to grow, develop & learn through engaging them in tasks such as cooking & cleaning

You are...

Genuinely driven with a desire to make a real difference in peoples lives
An excellent communicator and a good team player
Sensitive and intuitive with the energy required to provide a trusting, stimulating & varied environment
Able to empower & support service user independence

Why Cygnet? We'll offer you...

Salary: £13.15 per hour, rising to £13.45 per hour after three months (£29,435.70 first year), rising to £13.70ph after 18 months
An opening to undertake further learning with our excellent apprenticeship scheme
Flexible working with opportunity for overtime
Regular coaching & appraisal
Expert supervision & peer support
Employee discount savings & Cycle to Work scheme
Wellbeing centre with exercises, recipes, financial and mental health advice

Successful candidates will be required to undergo an enhanced DBS check.

Please be aware that this vacancy may close before the advertised date if the role is filled. Please send your application as soon as possible.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.

Person Specification

General Requirements

Essential

Please refer to job description above

Desirable

Please refer to job description above

Person Specification

General Requirements

Essential

Please refer to job description above

Desirable

Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Wibsey

BD6 3DQ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Cygnet Health Care

Address

Wibsey

BD6 3DQ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Cygnet Health Care

Support Worker (Nights)

Cygnet Health Care View all jobs

Inner London, Greater London

Permanent

Radiographer

GBP 3 - 29,435 per year

Posted 1 month(s) ago

Reference: VP15FB66F0

Job summary

We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.

You'll be working full time 42 hours a week, 12 hour shifts, including alternate weekends (4 shifts week one, three shifts week two, on a two week rolling rota), nights only, making a positive difference to the lives of the people in our care at Beacon House.

Beacon House is a specialist residential service in West Yorkshire supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge.

At Beacon House we encourage and enable the people we support to lead a full and happy life. We work with each person to find out their strengths, abilities and preferences so that the care provided can be as person-centred to each individual as possible.

At Cygnet, our perks go way beyond pension schemes and excellent professional development - you'll also enjoy discounts with our free NHS blue light card, perkbox with vouchers for everyday purchases and shopping, private health cash plans, free confidential mental health support and much more, to support your wellbeing in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others - every day.

Main duties of the job

Your day-to-day...

Offer enhanced care with a flexible learning approach for all the people in our care
Provide guidance & encouragement through physical & emotional support
Learn about individuals specific needs & provide help in the most appropriate way
Assist with and report on medical & welfare needs
Safeguard
Maintain a safe, clean environment for all
Supporting service users to access the community, to attend things like work, college, hobbies & activities, days out & holidays
Supporting the service users to grow, develop & learn through engaging them in tasks such as cooking & cleaning

About us

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.

Details

Date posted

03 September 2026

Pay scheme

Other

Salary

£13.15 an hour rising to £13.45 after 3mo (£29,435pa)

Contract

Permanent

Working pattern

Full-time

Reference number

VP15FB66F0

Job locations

Wibsey

BD6 3DQ

United Kingdom

Job description

Job responsibilities

We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.

You'll be working full time 42 hours a week, 12 hour shifts, including alternate weekends (4 shifts week one, three shifts week two, on a two week rolling rota), nights only, making a positive difference to the lives of the people in our care at Beacon House.

Beacon House is a specialist residential service in West Yorkshire supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge.

At Beacon House we encourage and enable the people we support to lead a full and happy life. We work with each person to find out their strengths, abilities and preferences so that the care provided can be as person-centred to each individual as possible.

At Cygnet, our perks go way beyond pension schemes and excellent professional development - you'll also enjoy discounts with our free NHS blue light card, perkbox with vouchers for everyday purchases and shopping, private health cash plans, free confidential mental health support and much more, to support your wellbeing in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others - every day.

Your day-to-day...

Offer enhanced care with a flexible learning approach for all the people in our care
Provide guidance & encouragement through physical & emotional support
Learn about individuals specific needs & provide help in the most appropriate way
Assist with and report on medical & welfare needs
Safeguard
Maintain a safe, clean environment for all
Supporting service users to access the community, to attend things like work, college, hobbies & activities, days out & holidays
Supporting the service users to grow, develop & learn through engaging them in tasks such as cooking & cleaning

You are...

Genuinely driven with a desire to make a real difference in peoples lives
An excellent communicator and a good team player
Sensitive and intuitive with the energy required to provide a trusting, stimulating & varied environment
Able to empower & support service user independence

Why Cygnet? We'll offer you...

Salary: £13.15 per hour, rising to £13.45 per hour after three months (£29,435.70 first year), rising to £13.70ph after 18 months
An opening to undertake further learning with our excellent apprenticeship scheme
Flexible working with opportunity for overtime
Regular coaching & appraisal
Expert supervision & peer support
Employee discount savings & Cycle to Work scheme
Wellbeing centre with exercises, recipes, financial and mental health advice

Successful candidates will be required to undergo an enhanced DBS check.

Please be aware that this vacancy may close before the advertised date if the role is filled. Please send your application as soon as possible.

Cygnet has been providing a national networkof high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.

Job description

Job responsibilities

We are looking for a confident Care & Support Worker with a passion for delivering outstanding healthcare.

You'll be working full time 42 hours a week, 12 hour shifts, including alternate weekends (4 shifts week one, three shifts week two, on a two week rolling rota), nights only, making a positive difference to the lives of the people in our care at Beacon House.

Beacon House is a specialist residential service in West Yorkshire supporting individuals with learning disabilities, autism, complex needs and behaviours that may challenge.

At Beacon House we encourage and enable the people we support to lead a full and happy life. We work with each person to find out their strengths, abilities and preferences so that the care provided can be as person-centred to each individual as possible.

At Cygnet, our perks go way beyond pension schemes and excellent professional development - you'll also enjoy discounts with our free NHS blue light card, perkbox with vouchers for everyday purchases and shopping, private health cash plans, free confidential mental health support and much more, to support your wellbeing in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others - every day.

Your day-to-day...

Offer enhanced care with a flexible learning approach for all the people in our care
Provide guidance & encouragement through physical & emotional support
Learn about individuals specific needs & provide help in the most appropriate way
Assist with and report on medical & welfare needs
Safeguard
Maintain a safe, clean environment for all
Supporting service users to access the community, to attend things like work, college, hobbies & activities, days out & holidays
Supporting the service users to grow, develop & learn through engaging them in tasks such as cooking & cleaning

You are...

Genuinely driven with a desire to make a real difference in peoples lives
An excellent communicator and a good team player
Sensitive and intuitive with the energy required to provide a trusting, stimulating & varied environment
Able to empower & support service user independence

Why Cygnet? We'll offer you...

Salary: £13.15 per hour, rising to £13.45 per hour after three months (£29,435.70 first year), rising to £13.70ph after 18 months
An opening to undertake further learning with our excellent apprenticeship scheme
Flexible working with opportunity for overtime
Regular coaching & appraisal
Expert supervision & peer support
Employee discount savings & Cycle to Work scheme
Wellbeing centre with exercises, recipes, financial and mental health advice

Successful candidates will be required to undergo an enhanced DBS check.

Please be aware that this vacancy may close before the advertised date if the role is filled. Please send your application as soon as possible.

Cygnet has been providing a national networkof high-quality specialist mental health services for more than 30 years. In this role you'll have the chance to make a real impact on patients, service users & their families.

Person Specification

General Requirements

Essential

Please refer to job description above

Desirable

Please refer to job description above

Person Specification

General Requirements

Essential

Please refer to job description above

Desirable

Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Wibsey

BD6 3DQ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Cygnet Health Care

Address

Wibsey

BD6 3DQ

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

HORTON PARK MEDICAL PRACTICE

Care Navigator

HORTON PARK MEDICAL PRACTICE View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

Posted 1 month(s) ago

Reference: A1038-26-0015

Job summary

We are looking for a part-time (25 hours) Care Navigator/Receptionist to join our friendly, patient-focused team.

This position is a permanent one and working hours will be over 5 weekdays

Shift pattern will be:

Monday- Friday, mix of morning and afternoon starts.

Please do not apply if you are unable to accommodate the shift pattern.

Main duties of the job

Experienced with SytmOne -Minimum of 1 year experience in GP practice

Speaking with patients face-to-face, over the phone, or online to understand their needs and direct them to the most suitable clinician or service.

Booking, cancelling, and rearranging appointments while ensuring urgent cases are prioritised correctly.

Explaining GP practice services, NHS pathways, and self-care options. Helping patients understand where they can receive the most appropriate and timely support.

Helping elderly patients, carers, patients with disabilities, language barriers, or complex needs to access healthcare and additional support services.

Managing common patient queries such as test results, prescription requests, fit notes, registration forms, and follow-up appointments.

Recognising concerns involving vulnerable adults, children, domestic abuse, mental health crises, or patients at risk, and following safeguarding procedures appropriately.

Maintaining accurate and confidential patient records, documenting conversations, referrals, and actions taken using the practice clinical system.

Working in line with NHS guidelines, confidentiality rules, GDPR, safeguarding policies, equality and diversity standards, and practice procedures.

About us

Why Join Our Practice?

Be part of a practice that has family friendly ethos
That cares for patients and is supportive to all staff
Be part of forward thinking Five Park Primary Care Network (Ridge, Parklands, Horton Park, Wibsey & Queensbury), working to improve care at a local level.
We are a friendly, caring and supportive practice.
We provide high quality patient-centered care in inner city Bradford.
Experienced training practice, GP Trainees, and medical students Modern purpose-built premises.
GPwSi Diabetic clinics.

Details

Date posted

24 August 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A1038-26-0015

Job locations

99 Horton Park Avenue

Bradford

West Yorkshire

BD7 3EG

United Kingdom

Job description

Job responsibilities

Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services.
To ensure that all patients have a positive experience.
To work as part of the Patient Services Team in a professional manner to provide high quality service, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
To follow all standard operating procedures and policies to ensure working in an efficient and courteous manner at all times.
To provide a professional call handling service and associated administration duties.
To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
To record all essential information accurately.

Job description

Job responsibilities

Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services.
To ensure that all patients have a positive experience.
To work as part of the Patient Services Team in a professional manner to provide high quality service, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
To follow all standard operating procedures and policies to ensure working in an efficient and courteous manner at all times.
To provide a professional call handling service and associated administration duties.
To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
To record all essential information accurately.

Person Specification

Qualifications

Essential

-GCSE grade A to C in English and Maths (or equivalent).
-A minimum of 1 year experience with SystmOne.
-Excellent communication skills, both written and verbal.
-Competent in the use of IT.
-Ability to deal confidently and courteously with people both in person and over the telephone.
-Ability to work flexibly as a team member.
-Able to work on own initiative and prioritise workload.
-Empathetic, honest & caring.
-Able to work under pressure.

Desirable

Experience in a patient facing/customer service role

Experience

Essential

-1 Year minimum experience of working with SystmOne
-1 Year minimum experience of working in a customer service role

Desirable

-Experience of working in a GP practice

Person Specification

Qualifications

Essential

-GCSE grade A to C in English and Maths (or equivalent).
-A minimum of 1 year experience with SystmOne.
-Excellent communication skills, both written and verbal.
-Competent in the use of IT.
-Ability to deal confidently and courteously with people both in person and over the telephone.
-Ability to work flexibly as a team member.
-Able to work on own initiative and prioritise workload.
-Empathetic, honest & caring.
-Able to work under pressure.

Desirable

Experience in a patient facing/customer service role

Experience

Essential

-1 Year minimum experience of working with SystmOne
-1 Year minimum experience of working in a customer service role

Desirable

-Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HORTON PARK MEDICAL PRACTICE

Address

99 Horton Park Avenue

Bradford

West Yorkshire

BD7 3EG

United Kingdom

Employer's website

https://www.horton-park.co.uk/ (Opens in a new tab)

Employer details

Employer name

HORTON PARK MEDICAL PRACTICE

Address

99 Horton Park Avenue

Bradford

West Yorkshire

BD7 3EG

United Kingdom

Employer's website

https://www.horton-park.co.uk/ (Opens in a new tab)