Job description

Job responsibilities

• Provide the first point of contact for patients and visitors to the practice in a professional manner.
• Handle requests for appointments in line with practice protocol to ensure the efficient running of the practice appointment system.
• Handle home visit requests in line with practice protocol.
• Handle patient queries and enquiries efficiently, both face to face and on the telephone
• Record and communicate messages for other members of the Practice Team and other agencies accurately and without delay.
• To be the main contact point for non-clinical medication related queries from pharmacies, nursing homes, and other health care professionals, to improve the accuracy of patient medication records.
• To deal with and process requests for repeat prescriptions in an accurate and efficient manner.
• To hand out prescriptions to patients or their representatives whilst adhering to confidentiality and data protection regulations, both for regular and controlled medications.
• To develop skills whilst training and qualifying as a Practice Medicines Coordinator (PMC) and be responsible for helping the medicines management team deliver the agreed changes required to meet the prescribing targets set for the commissioning and QOF prescribing schemes.
• Respond to requests for test results from patients and give results where authorise, whilst strictly adhering to guidelines on patient confidentiality.
• Maintain accurate computerised patient records, register new patients on to clinical system, amend registration details and input clinical data in line with practice protocol.
• Deal with all appropriate tasks and items in workflow
• Maintain manual patient records in line with Practice Protocol.
• To develop own role and skills in Care Navigation using available training and support. To actively listen, signpost people to sources of help, advocacy and support, and to help people play an active role in managing their own health.
• To process clinical documents , code action and distribute as necessary
• To complete patient referral letters & send to the appropriate service
• Summarise new patient records
• Complete Medical reports and use of the IGPR system
• Be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied before and after each surgery session, stocking up items where necessary, in order to provide welcoming environment for patients, visitors and practice team.
• To maintain a clean environment in the surgery at all times, clearing up any mess which occurs during working hours.
• Register new patients as required and be able to explain practice arrangements. Be aware of arrangements for temporary/emergency/Out of Area and Special Allocation patients.
• Liaise with third party practitioners such as District Nurses, AVS and Ambulance Services
• Be aware and advise patients of charges for non-GMS services. Collect and administer payments for private services accordingly.
• To undertake on a fair share basis cover for Extended Access opening and additional clinics such as Flu Clinics which fall outside of core GMS contracted hours, as well as cover for colleagues planned and unplanned leave.
• When covering Extended Access opening, be responsible as a premises key holder and for setting and deactivating the security alarm system.
• To undertake all necessary training as required by the business.
• In accordance with instruction, carry out any relative duties which may be requested by the partners, doctors, practice nurses or practice manager and which may be properly deemed to be part of the role of a Receptionist in general practice.
• Remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice and attached team.
• Maintain a professional attitude in all communication with patients and members of the practice team.

Person Specification

Qualifications

Essential

• GCSE English & Maths

Desirable

• NVQ Health & Social

Experience

Essential

• Customer Service
• Good telephone Manner
• Works as part of a team

Desirable

• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Thorneloe Lodge Surgery

Address

29 Barbourne Road

Worcester

WR1 1RU

United Kingdom

Employer's website

https://www.thorneloelodgesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Work as part of a multi-disiplinary team in a patient facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas
• Be a prescriber and work alongside the GP team
• Be responsible for the care management of patients with chronic diseases and undertake clinical medication reviews to proactively manage people with complex poly-pharmacy, especially the elderly
• Provide specialist expertise in the use of medicines whilst helping to address both the public health and social care needs of patients at the organisation and to help tackle inequalities
• Provide leadership on person-centered medicines optimistation (including ensuring prescribers in the practice conserve antibiotics in line with antimicrobial stewardship guidance)and quality improvement, whilst contributing to the Quality and outcomes Framework and enhanced services
• Through Structured medication reviews support patients to take their medications to get the best from them, reduce waste and promote self-care
• Develop relationships and work closely with other pharmacy professionals across the wider health and social care system
• Take a central role in the clinical aspects of shared care protocols, clinical research with medicines and liasing with specialist pharmacies when needed
• Act as the point of contact for medicines related matters
• Consult patients within defined levels of competence and independently prescribe acute & repeat medication
• Receive referrals and directed patients from triage services & other clinicians
• Receive and resolve medicines queries from patients and other staff
• Manage a theraputic drug monitoring system and the recall of patients taking high risk drugs ie: anti coagulants , anticonvulsants & DMARDS etc
• Review medications for newly registered patients
• Improve patient and carer understanding of confidence in and compliance with their medication
• Maintain accurate clinical records in conjunction with extant legislation
• Encourage cost-effective prescribing throughout the organisation
• Implement and embed a robust repeat prescribing system
• Actively signpost patients to the correct healthcare professional
• Review the latest guidance, ensuring the organisation conforms to NICE & CQC
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding adults & children
• Provide proactive leadership on medicines and prescribing systems to the organisation, patients & their carers
• Undertake all mandatory training & induction programmes
• Contribute & embrace the spectrum of clinical governance

Person Specification

Qualifications

Essential

• GPC registered pharmacist
• Proof of relevant professional and educational qualifications, coupled with details of any training.
• Have qualified from, an approved 18-month training pathway or equivalent that equips them to be able to practice and prescribe safely and effectively in a primary care setting (for example, the CPPE clinical pharmacist training pathways)
• Hold a GPhC independent prescribing qualification

Desirable

• Medicines management qualification
• Minor ailments certification

KNOWLEDGE & SKILLS

Essential

• Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
• Excellent interpersonal, influencing, negotiation and organisational skills
• Good clinical system IT knowledge
• Understanding of safeguarding adults and children
• Ability to promote best practice regarding all pharmaceutical matters
• Ability to work within own scope of practice and understand when to refer to GPs
• Ability to record accurate clinical notes

Experience

Essential

• An appreciation of the nature of general practice and the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing
• Minimum of two years working as a pharmacist demonstrated within a practice portfolio
• An appreciation of the new NHS landscape, including the relationships between individual practices, PCNs and the commissioners

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Thorneloe Lodge Surgery

Address

29 Barbourne Road

Worcester

WR1 1RU

United Kingdom

Employer's website

https://www.thorneloelodgesurgery.co.uk/ (Opens in a new tab)