Job summary

We are seeking an enthusiastic, organised & proactive Deputy Practice Manager to join our friendly team on a maternity cover basis, commencing in early November 2026. This is an excellent opportunity for an experienced primary care administrator or deputy manager to take on a key operational role within a well-established & progressive GP practice.

Working closely alongside the Practice Manager, you will play an integral role in the day-to-day management of our busy 4-partner, 4-salaried GP practice, supported by a full multidisciplinary clinical team. This is a hands-on position requiring extensive knowledge of GP clinical systems, practice processes and the NHS e-Referral Service (e-RS). The successful candidate will be confident managing operational demands, overseeing administrative workflows, resolving day-to-day issues & ensuring the smooth & efficient running of practice services. You will be committed to maintaining high standards of patient care & service delivery while supporting the continued development of the practice.

The ideal candidate will have strong organisational & communication skills, experience working within general practice, and a thorough understanding of primary care systems & processes. The ability to work independently, prioritise effectively & adapt to the changing demands of a busy GP environment is essential.

The role is 30 hours per week, split across 4 days of 7.5 hour shifts. You will be required to work Monday, Wednesday, Thursday & Friday.

Main duties of the job

• Act as primary point of contact for staff queries regarding practice policies, procedures, systems, & day-to-day operations
• Provide guidance & support to clinical & administrative teams to ensure efficient service
• Support the Practice Manager in implementing practice policies, procedures, & service improvements
• Provide management cover & operational support in the absence of the Practice Manager
• Coordinate onboarding & offboarding processes for all staff, including system access, Smartcards, telephony, & relevant NHS platforms
• Coordinate Medical Student rotas & placements
• Assist with workforce planning & rota management across clinical teams
• Monitor mandatory training & e-learning compliance & follow up with staff where required
• Liaise with IT providers & internal teams regarding system access, functionality, & troubleshooting
• Support telephony systems, including X-on configuration, messaging updates, & issue resolution
• Ensure effective use of practice systems & support staff with technical queries
• Act as the Practice Privacy Officer, supporting compliance with data protection legislation & information governance requirements
• Coordinate housebound vaccination services & associated patient lists
• Support the delivery & administration of practice research projects
• Maintain & update practice website content to ensure information remains accurate.
• Record meeting minutes & ensure actions are appropriately documented & followed up

About us

We are a large training practice, serving a patient population of 13,000. We pride ourselves on the level of care we provide to our patients and staff.We use SystmOne clinical system, have a history of very good QOF achievement and CQC rating of Good across all domains.

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days holiday (pro rata)
• NHS pension
• Free on-site parking

Details

Date posted

28 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

Depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

A5795-26-0000

Job locations

Tile House Surgery

33 Shenfield Road

Brentwood

Essex

CM15 8AQ

United Kingdom

Job description

Job responsibilities

The following are the core responsibilities of the Deputy Practice Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Staff Support and Operational Management

• Act as a primary point of contact for staff queries regarding practice policies, procedures, systems, and day-to-day operations.
• Provide guidance and support to clinical and administrative teams to ensure efficient service delivery.
• Assist with admin recruitment, training, and ongoing development.
• Support the Practice Manager in implementing practice policies, procedures, and service improvements.
• Undertake a variety of ad hoc administrative and operational tasks to support practice management objectives.
• Provide management cover and operational support in the absence of the Practice Manager.
• Monitor the effectiveness of systems supporting referrals, correspondence and clinical administration.
• Ensure registration procedures and patient information processes are maintained.

Workforce and Personnel Administration

• Coordinate onboarding and offboarding processes for all staff, including system access, Smartcards, telephony, and relevant NHS platforms.
• Manage annual leave approvals for designated staff groups.
• Monitor mandatory training and e-learning compliance and follow up with staff where required.
• Coordinate Medical Student rotas and placements.
• Assist with workforce planning and rota management across clinical teams.
• Medical Secretary knowledge of eRS system and local referral pathways.

Information Technology and Systems Management

• Manage and coordinate staff access to clinical and administrative systems.
• Liaise with IT providers and internal teams regarding system access, functionality, and troubleshooting.
• Support telephony systems, including X-on configuration, messaging updates, and issue resolution.
• Maintain communication systems and oversee administration of Comms-Annex presets and messaging functions.
• Ensure effective use of practice systems and support staff with technical queries.
• Have good knowledge of the practice computer clinical system (SystmOne) and undertake training of staff as required
• Use the reporting system within SystmOne and carry out audits and other tasks as required.

Information Governance and Compliance

• Act as the Practice Privacy Officer, supporting compliance with data protection legislation and information governance requirements.
• Ensure records and documentation are maintained in accordance with NHS and practice requirements.
• Support compliance with CQC standards, NHS contractual requirements, and relevant legislation.
• Promote safe working practices and adherence to health and safety regulations.

Clinical Service and Appointment Management

• Manage and amend nursing appointment rotas to maximise capacity and service availability.
• Create, amend, and monitor appointment slot types according to service demand.
• Coordinate housebound vaccination services and associated patient lists.
• Assist in managing seasonal vaccination programmes, including flu and COVID-19 campaigns.

Research

• Support the delivery and administration of practice research projects.
• Arranging research study clinics
• Dealing with all enquiries from the study teams or patients
• Scheduling rotas and appointments.
• Assist in identifying eligible patient cohorts and coordinating research activities.

Communications and Patient Information

• Maintain and update practice website content to ensure information remains accurate and accessible.
• Support internal and external communications on behalf of the practice.
• Record meeting minutes and ensure actions are appropriately documented and followed up.

Information Technology and Systems

• Provide support and troubleshooting guidance for staff using clinical and administrative systems.
• Ensure staff are appropriately trained in practice software and procedures.
• Assist with the implementation of new systems and service developments.

General Duties

• Maintain confidentiality in line with GDPR, NHS guidelines, and practice policies.
• Participate in team meetings and contribute to continuous service improvement.
• Undertake any other duties appropriate to the role and grade as required by the Practice Manager.
• Demonstrate a commitment to equality, diversity, and inclusion.

Job description Job responsibilities The following are the core responsibilities of the Deputy Practice Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.Staff Support and Operational Management Act as a primary point of contact for staff queries regarding practice policies, procedures, systems, and day-to-day operations. Provide guidance and support to clinical and administrative teams to ensure efficient service delivery. Assist with admin recruitment, training, and ongoing development. Support the Practice Manager in implementing practice policies, procedures, and service improvements. Undertake a variety of ad hoc administrative and operational tasks to support practice management objectives. Provide management cover and operational support in the absence of the Practice Manager. Monitor the effectiveness of systems supporting referrals, correspondence and clinical administration. Ensure registration procedures and patient information processes are maintained. Workforce and Personnel AdministrationCoordinate onboarding and offboarding processes for all staff, including system access, Smartcards, telephony, and relevant NHS platforms. Manage annual leave approvals for designated staff groups. Monitor mandatory training and e-learning compliance and follow up with staff where required. Coordinate Medical Student rotas and placements. Assist with workforce planning and rota management across clinical teams. Medical Secretary knowledge of eRS system and local referral pathways. Information Technology and Systems Management Manage and coordinate staff access to clinical and administrative systems. Liaise with IT providers and internal teams regarding system access, functionality, and troubleshooting. Support telephony systems, including X-on configuration, messaging updates, and issue resolution. Maintain communication systems and oversee administration of Comms-Annex presets and messaging functions. Ensure effective use of practice systems and support staff with technical queries. Have good knowledge of the practice computer clinical system (SystmOne) and undertake training of staff as required Use the reporting system within SystmOne and carry out audits and other tasks as required. Information Governance and Compliance Act as the Practice Privacy Officer, supporting compliance with data protection legislation and information governance requirements. Ensure records and documentation are maintained in accordance with NHS and practice requirements. Support compliance with CQC standards, NHS contractual requirements, and relevant legislation. Promote safe working practices and adherence to health and safety regulations. Clinical Service and Appointment ManagementManage and amend nursing appointment rotas to maximise capacity and service availability. Create, amend, and monitor appointment slot types according to service demand. Coordinate housebound vaccination services and associated patient lists. Assist in managing seasonal vaccination programmes, including flu and COVID-19 campaigns. Research Support the delivery and administration of practice research projects. Arranging research study clinics Dealing with all enquiries from the study teams or patients Scheduling rotas and appointments. Assist in identifying eligible patient cohorts and coordinating research activities.Communications and Patient Information Maintain and update practice website content to ensure information remains accurate and accessible. Support internal and external communications on behalf of the practice. Record meeting minutes and ensure actions are appropriately documented and followed up. Information Technology and Systems Provide support and troubleshooting guidance for staff using clinical and administrative systems. Ensure staff are appropriately trained in practice software and procedures. Assist with the implementation of new systems and service developments. General Duties Maintain confidentiality in line with GDPR, NHS guidelines, and practice policies. Participate in team meetings and contribute to continuous service improvement. Undertake any other duties appropriate to the role and grade as required by the Practice Manager. Demonstrate a commitment to equality, diversity, and inclusion.

Person Specification

Experience

Essential

• - Significant experience within an NHS GP Practice environment.
• - Experience supporting and advising multidisciplinary teams.
• - Knowledge of primary care operational processes.
• - Experience working with SystmOne, eRS referral system, ICE pathology system and clinical pathways.
• - Knowledge of vaccination programme delivery and NHS contractual requirements.
• - Excellent organisational and prioritisation skills
• - Ability to manage confidential information appropriately.
• - Excellent communication and interpersonal skills.
• - Strong problem-solving abilities.
• - Experience supporting and advising staff.
• - Ability to manage competing priorities and work under pressure.
• - IT systems administration and troubleshooting skills.
• - Ability to work independently and use initiative.
• - Competent in Microsoft Office and SystmOne clinical practice system.

Desirable

• - Experience of rota coordination.
• - Experience supporting research activity within primary care
• - Knowledge of CQC standards and NHS contractual requirements.

Person Specification Experience Essential - Significant experience within an NHS GP Practice environment. - Experience supporting and advising multidisciplinary teams. - Knowledge of primary care operational processes. - Experience working with SystmOne, eRS referral system, ICE pathology system and clinical pathways. - Knowledge of vaccination programme delivery and NHS contractual requirements. - Excellent organisational and prioritisation skills - Ability to manage confidential information appropriately. - Excellent communication and interpersonal skills. - Strong problem-solving abilities. - Experience supporting and advising staff. - Ability to manage competing priorities and work under pressure. - IT systems administration and troubleshooting skills. - Ability to work independently and use initiative. - Competent in Microsoft Office and SystmOne clinical practice system. Desirable - Experience of rota coordination. - Experience supporting research activity within primary care - Knowledge of CQC standards and NHS contractual requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tile House Surgery

Address

Tile House Surgery

33 Shenfield Road

Brentwood

Essex

CM15 8AQ

United Kingdom

Employer's website

https://www.tilehousesurgery.com/ (Opens in a new tab)

Employer details

Employer name

Tile House Surgery

Address

Tile House Surgery

33 Shenfield Road

Brentwood

Essex

CM15 8AQ

United Kingdom

Employer's website

https://www.tilehousesurgery.com/ (Opens in a new tab)

Job summary

Tile House Surgery are seeking an enthusiastic, organised and proactive Deputy Practice Manager to join our friendly team on a maternity cover basis, commencing in early November 2026. This is an excellent opportunity for an experienced primary care administrator or deputy manager to take on a key operational role within a well-established and progressive GP practice in Brentwood.

Working closely alongside the Practice Manager, you will play an integral role in the day-to-day management of our busy 4-partner, 4-salaried GP practice, supported by a full multidisciplinary clinical team. This is a hands-on position requiring extensive knowledge of GP clinical systems, practice processes and the NHS e-Referral Service (e-RS). The successful candidate will be confident managing operational demands, overseeing administrative workflows, resolving day-to-day issues and ensuring the smooth and efficient running of practice services. You will be committed to maintaining high standards of patient care and service delivery while supporting the continued development of the practice.

The ideal candidate will have strong organisational and communication skills, experience working within general practice, and a thorough understanding of primary care systems and processes. The ability to work independently, prioritise effectively and adapt to the changing demands of a busy GP environment is essential.

Main duties of the job

• Act as a primary point of contact for staff queries regarding practice policies, procedures, systems, and day-to-day operations
• Provide guidance and support to clinical and administrative teams to ensure efficient service delivery
• Support the Practice Manager in implementing practice policies, procedures, and service improvements
• Undertake a variety of ad hoc administrative and operational tasks to support practice management objectives
• Provide management cover and operational support in the absence of the Practice Manager
• Coordinate onboarding and offboarding processes for all staff, including system access, Smartcards, telephony, and relevant NHS platforms
• Coordinate Medical Student rotas and placements
• Assist with workforce planning and rota management across clinical teams
• Monitor mandatory training and e-learning compliance and follow up with staff where required
• Support telephony systems, including X-on configuration, messaging updates, and issue resolution
• Ensure effective use of practice systems and support staff with technical queries
• Act as the Practice Privacy Officer
• Ensure records and documentation are maintained in accordance with NHS and practice requirements
• Support compliance with CQC standards, NHS contractual requirements, and relevant legislation
• Coordinate housebound vaccination services and associated patient lists
• Support the delivery and administration of practice research projects

About us

We are a large trainingpractice, serving a patient population of13,000. We pride ourselves on the level of care we provide to our patients and staff.We use SystmOneclinical system, have a history of very good QOF achievement and CQC rating of Good across all domains.

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days holiday (pro rata)
• NHS pension
• Free on-site parking

Details

Date posted

11 September 2026

Pay scheme

Other

Salary

Depending on experience - depending on experience

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

29993

Job locations

33 Shenfield Road

Brentwood

Essex

CM15 8AQ

United Kingdom

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description Job responsibilities If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Significant experience within an NHS GP Practice environment
• Experience supporting and advising multidisciplinary teams
• Knowledge of primary care operational processes
• Experience working with SystmOne, eRS referral system, ICE pathology system and clinical pathways
• Knowledge of vaccination programme delivery and NHS contractual requirements
• Excellent organisational and prioritisation skills
• Ability to manage confidential information appropriately.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Experience supporting and advising staff
• Ability to manage competing priorities and work under pressure
• IT systems administration and troubleshooting skills
• Ability to work independently and use initiative
• Competent in Microsoft Office and SystmOne clinical practice system

Desirable

• Experience of rota coordination.
• Experience supporting research activity within primary care
• Knowledge of CQC standards and NHS contractual requirements

Qualifications

Essential

• We are seeking an enthusiastic, organised and proactive Deputy Practice Manager to join our friendly team on a maternity cover basis, commencing in early November 2026.

Person Specification Experience Essential Significant experience within an NHS GP Practice environment Experience supporting and advising multidisciplinary teams Knowledge of primary care operational processes Experience working with SystmOne, eRS referral system, ICE pathology system and clinical pathways Knowledge of vaccination programme delivery and NHS contractual requirements Excellent organisational and prioritisation skills Ability to manage confidential information appropriately. Excellent communication and interpersonal skills Strong problem-solving abilities Experience supporting and advising staff Ability to manage competing priorities and work under pressure IT systems administration and troubleshooting skills Ability to work independently and use initiative Competent in Microsoft Office and SystmOne clinical practice system Desirable Experience of rota coordination. Experience supporting research activity within primary care Knowledge of CQC standards and NHS contractual requirements Qualifications Essential We are seeking an enthusiastic, organised and proactive Deputy Practice Manager to join our friendly team on a maternity cover basis, commencing in early November 2026.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

33 Shenfield Road

Brentwood

Essex

CM15 8AQ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

33 Shenfield Road

Brentwood

Essex

CM15 8AQ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job summary

Tile House Surgery is seeking an enthusiastic, proactive medical receptionist/care navigator to join our friendly and supportive team. This role is offered on a part-time basis of 24 hours per week, Monday to Friday. This will take the form of 4 x 6-hour shifts (a mix of 7:30am1:30pm and 1:00pm7:00pm).

This is a vital front-line role, central to ensuring our patients receive a positive experience and are supported to access the right services at the right time.As a medical receptionist/care navigator, you will be the first point of contact for patients, dealing with queries face-to-face, online and by telephone. The role is varied and goes beyond answering phones and booking appointments, playing an important part in supporting clinical staff and keeping practice systems running smoothly.

Main duties of the job

• Greeting and directing patients in a professional and friendly manner
• Booking, cancelling and rearranging patient appointments
• Navigating patients to the most appropriate clinician
• Answering telephone calls promptly and efficiently
• Managing incoming emails in line with practice procedure
• Registering new patients
• Handing out letters, completed forms and specimen bottles
• Dealing with requests for information, problems and complaints appropriately
• Advising patients on practice procedures and services
• Assisting GPs and the wider clinical team with requests
• Referring patients to local domiciliary and support services
• Helping to ensure patient records are accurate and up to date

About us

Tile House Surgery is a large training practice, serving a patient population of 13,500. We pride ourselves on the level of care we provide to our patients and staff. We operate the SystmOne clinical system and have a history of high QOF achievement and a CQC rating of Good across all domains.

We can offer the following benefits:

• Supportive and friendly environment
• Flexible working hours within the constraints of surgery opening hours and cover required
• Peer support
• 25 days' holiday (pro rata) + bank holidays
• NHS pension
• Free on-site parking