Job description

Job responsibilities

Job Purpose

To provide efficient and confidential secretarial and administrative support to the clinical team, with particular responsibility for patient referrals and related correspondence.

Main Responsibilities

• Manage and process patient referrals through ERS.
• Monitor referrals and follow up outstanding actions where required.
• Liaise with clinicians, patients, hospitals and other healthcare professionals.
• Respond to patient queries professionally and promptly.
• Prepare and process insurance and private medical reports.
• Use EMIS Web to update patient records and complete administrative tasks.
• Prepare letters, reports and other correspondence.
• Scan, upload and file documents accurately.
• Provide general secretarial and administrative support to the clinical team.
• Maintain confidentiality and comply with GDPR and practice policies.
• Support colleagues with additional duties during busy periods or staff absence.

Person Specification

Experience

Essential

• Good communication and organisational skills.
• Confident computer skills and ability to use clinical systems.
• Good attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• Professional, friendly and helpful manner.
• Ability to work independently and as part of a team.
• Commitment to patient confidentiality.

Desirable

• Previous GP or healthcare experience.
• Experience using EMIS Web.
• Experience managing NHS/ERS referrals.
• Previous medical secretarial or administrative experience.
• Experience preparing insurance or private medical reports.

Qualifications

Essential

• No specific formal qualification required.

Desirable

• Medical Secretarial/Administration qualification or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Upper Halliford Medical Centre

Address

270 Upper Halliford Road

Shepperton

Middlesex

TW17 8SY

United Kingdom

Employer's website

https://upperhallifordmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary Duties:

• Greet and assist patients and visitors, providing guidance and support as needed

• Manage the appointment system, including booking, rescheduling, and follow-ups

• Respond to enquiries in person, by phone, or by email in a professional manner

• Enter and update patient information accurately on the computer system

• Assist patients with payments for private services and issue receipts

• Process new patient registrations and temporary cover documentation

• Support clinical and administrative staff with general tasks as required

• Maintain a tidy, organized, and professional reception area

• Ensure security procedures are followed at the start and end of the day

Additional Duties:

• Assist with scanning, filing, and other document management tasks

• Support colleagues during staff absences or periods of high workload

• Follow practice policies on confidentiality, health & safety, and safeguarding

• Contribute to continuous improvement and efficient service delivery within the team

Person Specification

Qualifications

Essential

• Good interpersonal and communication skills
• Good IT skills
• Experience of working in a fast-paced role

Desirable

• NVQ in Business Administration or equivalent
• Experience of working in a GP practice
• Experience in a reception or administrative role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Upper Halliford Medical Centre

Address

270 Upper Halliford Road

Shepperton

Middlesex

TW17 8SY

United Kingdom

Employer's website

https://upperhallifordmedicalcentre.nhs.uk/ (Opens in a new tab)