Job description

Job responsibilities

Job Title

Medical Receptionist / Administrator

Line Manager

Office Manager

Accountable to

Practice Manager

Hours per week

37.5

Job Summary

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement

Our aim is the provision of high quality, evidence based, effective care for all of our patients delivered by a cohesive, happy team.

Generic Responsibilities

All staff at Fell Cottage Surgery have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards Equality, Diversity and Inclusion creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Office Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Fell Cottage Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Fell Cottage Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Leave

All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take all of their leave entitlement.

Primary Responsibilities

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Process incoming and outgoing mail

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

h. Process letters are requested

i. Action GP2GP tasks

j. Read code data on Emis Web

k. Photocopy documentation as required

l. File and store records as required

m. Data entry of new and temporary registrations and relevant patient information as required

n. Input data into the patients healthcare records as necessary

o. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

p. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

q. Manage all queries (including administrative queries) as necessary in an efficient manner

r. Carry out system searches as requested

s. Maintain a clean, tidy, effective working area at all times

t. Monitor and maintain the reception area and notice boards

u. Support all clinical staff with general tasks as requested

Secondary Responsibilities

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Produce meeting agendas and record the minutes of meetings

c. Support administrative and reception staff, providing cover during staff absences

d. Complete opening and closing procedures in accordance with the duty rota

e. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Ordering and monitoring of stationery supplies

Person Specification

Skills

Essential

• Competent in the use of Microsoft Office applications
• Effective time management
• Ability to follow policies and procedures
• Ability to work in a changing environment

Desirable

• Ability to work in a changing environment
• Able to handle difficult situations

Qualities

Essential

• Ability to work as a team member
• Ability to work autonomously

Desirable

• Confident with problem solving

Experience

Essential

• Experience of working in a health care setting
• Experience of administrative / receptionist duties

Desirable

• Experience of working in a primary care setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English C or above
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Personality

Essential

• Polite and confident
• Flexible and cooperative
• Caring and supportive
• Sensitive and empathetic in distressing situations

Desirable

• Motivated

Skills

Essential

• Excellent communication skills (written and verbal)
• Strong IT skills
• Clear, polite telephone manner
• Good interpersonal skills

Desirable

• Ability to use EMIS web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Fell Cottage Surgery

Address

123 Kells Lane

Gateshead

Tyne And Wear

NE9 5XY

United Kingdom

Employer's website

http://www.Fellcottagesurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Key result areas (Main duties/responsibilities)

Cleaning Duties

1. Damp mopping and buffing of all floor surfaces, including using machinery. Periodic maintenance as included in the cleaning schedules.

2. Vacuum cleaning of all carpet areas, including use of machinery.

3. Damp dusting all radiators, pipes and ledges.

4. Cleaning of all furniture and fittings by the appropriate method.

5. High dusting.

6. Cleaning of partition glass and inside of windows where necessary.

7. Cleaning of all sanitary fitments.

8. Cleaning wall tiles.

9. Replenishing disposable items, e.g. paper towels, soap, rubbish sacks etc.

10. Emptying of refuse bins and removing to place of disposal. Cleaning of all refuse holders.

11. Cleaning of lockers, beds and mattress when vacated by the patient.

Ad Hoc Duties

12. Order and maintain cleaning supplies to required stock level.

13. Report defaults, breakages, pests etc to relevant person.

14. To complete all relevant paperwork as requested by management.

15. To open and secure buildings following procedures where required.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Workerroute we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefullyreviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibilitycriteria for a Skilled Worker visa, please follow this link to the gov.uk websiteSkilled Worker visa: Overview - GOV.UK(www.gov.uk)

Person Specification

Knowledge and skills

Essential

• Working Knowledge of Health and Safety

Desirable

• Cleaning experience

Knowledge and skills

Essential

• Good communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Healthcare NHS Foundation Trust

Address

Kingsway House

Kingsway Hospital

Derby

DE22 3LZ

United Kingdom

Employer's website

http://www.derbyshirehealthcareft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This post will require the applicant to:

- Undertake protocol based psychological assessment of young people applying psychological theory, including neuro-psychological tests, self-report measures, rating scales, direct scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the clients care.

- Assist in the formulation of young peoples needs, under the supervision of a qualified professional psychologist.

- Assist in the co-ordination and running of therapeutic groups or clinical projects.

- Work with other staff to contribute to multi-disciplinary discussions or care guidelines as agreed with the clinical psychologist providing supervision.

• Assist in the development of a psychologically based framework of understanding and care to the benefit of all clients of the service, across all settings where care takes place.

- To assist in the design and implementation of audit and research projects.

- To undertake data collection, analysis, the production of reports and summaries, using IT and statistical programmes

• To undertake searches of evidence-based literature and research to assist qualified clinical psychologists in evidence based practice in individual work and work with other team members.

• Important Sponsorship Information for this post: We are unable to offer a certificate of sponsorship for this post.

Person Specification

Education

Essential

• Honours Degree in Psychology

Desirable

• Post-graduate experience in relevant areas of professional psychology

Experience

Essential

• Working within a CAMHS setting

Desirable

• Experience of facilitating therapy groups.

Skills

Essential

• Experience of contributing to audit and service evaluation in a CAMHS setting.

Desirable

• Experience of undertaking research, audit and/or service evaluation.
• Experience using computers for databases or data-analysis.

Knowledge

Essential

• An understanding of the needs and difficulties of young people, people with mental health problems, learning disabilities and/or other disabilities

Desirable

• Experience of undertaking research, audit and/or service evaluation.

Effort

Essential

• Ability to manage emotional circumstances and distressed states of young people.

Desirable

• Have experience of using mental and emotional effort in a workplace and managing this via the supervision process and professional support as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Stepping Stones

Bromley

BR2 9JG

United Kingdom

Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide specialist DBT to the service users of the Oxleas CAMHS DBT Service, including specialist assessment and intervention for young people referred to the service. To contribute to service evaluation, policy development, audit, evaluation, and research in the area of self-harm and BPD. To provide clinical supervision, teaching and consultation as appropriate.
• To use and maintain skilled standards of professional clinical practice in the treatment modalities required by the children and young people with emerging BPD and be a resource to the whole service in maintaining the skills of others.
• The post holder will manage their own caseload and provide specialist DBT interventions for young people. They will be responsible for the provision of skills training groups for young people and parents/carers.
• The post holder will be responsible for supporting staff within the team to achieve positive clinical outcomes for young people and their families. These outcomes will be evidenced by research and performance indicators such as activity data, targets, and quality measures.
• They will work in partnership with schools, social services departments, as well as local and national services to support integrated practice and service delivery.
• To contribute to training, research and audit and interpret complex data to develop own and others understanding of child and adolescent mental health disorders, in particular emerging BPD in young people.
• To contribute to service development across teams and within Oxleas.

Person Specification

Qualifications

Essential

• Doctoral level training in clinical psychology, including specifically models of psychopathology, clinical psychometrics and neuropsychology, two or more distinct psychological therapies and lifespan developmental psychology as accredited by the BPS
• Registration with the Health and Care Professions Council
• Completion of further post-doctoral post-qualification specialist training including training in supervision of trainee clinical psychologists

Desirable

• DBT training - Foundation or Intensive Level training with the DBT British Isles Training
• Pre-qualification training and qualifications in research methodology, staff training and/or other fields of applied psychology

Experience

Essential

• Experience of specialist psychological assessment and treatment of clients across the full range of care settings, including outpatient, community, primary care and in patient settings
• Experience of working with a wide variety of client groups, across the whole life course presenting problems that reflect the full range of clinical severity
• Completion of at least two years post-doctoral post-qualification supervised clinical experience with adolescents with complex mental health difficulties and/or young people with a first episode psychosis

Desirable

• Experience of delivering DBT
• Experience of teaching, training and/or supervision
• Experience of the application of clinical psychology in different cultural contexts

Skills

Essential

• Skills in the use of complex methods of psychological assessment, intervention and management frequently requiring sustained and intense concentration
• Well developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information
• Skills in providing consultation to other professional and non-professional groups
• Doctoral level knowledge of research methodology, research design and complex, multivariate data analysis as practiced within the clinical fields of psychology
• Ability to use CYP IAPT outcome measures and integrate these meaningfully into therapy

Desirable

• Knowledge of the theory and practice of specialised psychological therapies in specific difficult to treat groups (e.g. personality disorder, dual diagnoses, people with additional disabilities etc).
• High level knowledge of the theory and practice of at least two specialised psychological therapies, including DBT
• Knowledge of legislation in relation to the client group and mental health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Highpoint House

Shooters Hill

London

SE18 3RZ

United Kingdom

Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Process Prescription Requests: Accurately prepare and issue repeat prescriptions as per doctors instructions, ensuring all information is correct and up to date via EMIS.

Patient Record Management: Update and maintain patient medication records, ensuring all prescriptions are logged and monitored for accuracy and compliance.

Prescription Reviews: Assist with the review of repeat prescriptions, checking for discrepancies, expired medications, or potential interactions.

Monitor Prescription Stock Levels: Assist in managing inventory of prescription medications, ensuring timely reordering of stock and proper storage.

Handle Prescription Inquiries: Respond to phone calls or emails from patients, pharmacies, and healthcare professionals regarding prescription issues or requests.

Ensure Legal and Regulatory Compliance: Follow guidelines and regulations regarding the dispensing of medications, ensuring prescriptions are processed in accordance with medical, legal, and ethical standards.

Confidentiality: Maintain strict confidentiality of all patient information and prescription details in compliance with data protection laws.

General Administrative Support: Assist with other administrative tasks such as organising prescription-related paperwork and updating records in the practices management system.

Person Specification

Qualifications

Essential

• Good knowledge and use of the English language
• Excellent grammar, spelling and punctuation
• Good standard of education
• Computer literacy skills

Experience

Essential

• Significant administrative experience
• Experience of working within a framework of confidentiality
• Experience of dealing with a range of difficult or challenging situations both on the telephone and in person
• Effective communication (verbal and written) in order to communicate with all levels of the organisation
• Able to handle sensitive information with utmost discretion.
• Good interpersonal skills in order to liaise effectively with people at all levels.
• Able to work to deadlines and under pressure.
• Able to work on own initiative without close supervision
• Capable of prioritising and organising own workload
• Excellent organisational skills
• Good time management

Desirable

• Experience of working in a NHS environment, ideally in a GP setting

Skills and Abilities

Essential

• Good computer literacy skills including knowledge of Word, Excel, Outlook and EMIS
• Good interpersonal skills
• Ability to use databases and prepare spreadsheets
• Good problem solving ability
• Good organisational and planning skills
• Ability to work on own initiative, without supervision and to prioritise own workload
• Excellent communication, both written and verbal
• Able to work well in a team
• Self-motivated, enthusiastic and have a high standard of personal performance
• Able to work well under pressure
• Friendly, approachable and compassionate
• Flexible and reliable
• Willingness to learn new skills

Desirable

• Willingness to learn existing and new computer software packages
• Knowledge and understanding of the GP setting issues
• Knowledge and understanding of electronic patient referral pathways
• Knowledge and understanding of medical terminology
• Good understanding of confidentiality issues
• Full UK Driving Licence holder with access to a vehicle to be used for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley GP Alliance Ltd

Address

Bromleag Care Practice

Beckenham Clinic

14 The Crescent

Beckenham

Kent

BR3 1DU

United Kingdom

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)

Job description

Job responsibilities

The principal elements of the post will be to:

1. To support mainly the in-patient services in Cardiology wards (Malins and CCU) as directed by senior team. Whilst on duty, the post holder has clinical and professional responsibility for their patients. It is also the duty of the post holder to:

a. Keep patients (and/or their carers as appropriate) informed about their condition.

b. Involve patients and/or their carers if appropriate in decision making about their treatment.

c. Maintain professional standards and obligations as set out by the General Medical Council and comply in particular with the GMCs guidance on Good Medical Practice

d. The post holder will be responsible for carrying out any work related to and reasonably incidental to the duties set out in their Job Plan such as:

i. The keeping of records and the provision of reports

ii. The proper delegation of tasks

iii. Maintaining skills and knowledge

2. Research, Education, Audit and Continuing Professional Development

a. To take responsibility for continuing professional education in accordance with guidelines set out by the appropriate college/faculty/professional body.

b. To initiate and participate in research and audit programmes in accordance with Trust policies and procedures.

c. To work in collaboration with colleagues in developing skills to provide new ways of working across different professions, organisations i.e. community/primary care.

3. Clinical Governance

a. In conjunction with Consultant colleagues, to ensure that the requirements of clinical governance are met.

4. General elements:

a. To participate in clinical and other service activities with the object of ensuring a high standard of patient care.

b. To be able to work flexibly, and cross cover for colleagues.

c. To observe the Trusts agreed policies and procedures

d. To take responsibility for your own health and safety complying with any safe working arrangements, policies and procedures which are in place.

e. To accept a duty to other staff and patients to ensure that any hazards are reported and managed appropriately.

Person Specification

Experience

Essential

• Registered with the General Medical Council
• Clinical experience - at least 6/12 months UK experience. (House Officer/F1 acceptable

Desirable

• MRCP

Experience

Essential

• Clinical experience - at least 6/12 months UK experience.

Desirable

• MRCP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Warwickshire University NHS Foundation Trust

Address

SWFT

Warwick

CV34 5BW

United Kingdom

Employer's website

https://www.swft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide evidence based public health nursing practice that promotes and improves health and addresses inequalities at individual, family and community level. Lead the delivery of the healthy child programme to improve health and wellbeing and safeguard children, young people and families. Develop and implement structured interventions for children and families with complex needs including assessments, appropriate management of risks and providing professional and clinical supervision to other team members.

Person Specification

General and Special Knowledge

Essential

• Practitioner
• Knowledge and understanding of the Healthy Child Programme and related policies and pathways
• Knowledge and understanding of public health and preventative strategy
• Knowledge and understanding of Local and National Safeguarding Policies and Procedures
• Sound knowledge of professional accountability and professional regulations requirements for continued registration
• Demonstrate in depth knowledge and understanding of the impact of long term health and social issues and safeguarding
• Demonstrate knowledge of clinical governance and its implications for practice
• Experience and understanding of clinical and safeguarding supervision
• Experienced Practitioner (plus all of the above)
• Knowledge and understanding of principles and benefits of reflection and use of models and tools to enhance understanding of complex clinical practice and safeguarding supervision.
• Demonstrate in-depth knowledge of clinical governance and its implications for practice

Experience

Essential

• Practitioner
• Experience of integrated working/ multi-agency working
• Working in a community setting
• Experience of public health related work/ leading public health initiatives
• Experience of safeguarding vulnerable children and families
• Experience of working with complex vulnerable children and families
• Evidence of compliance with professional regulations Standards of Proficiency
• Experience of initiating and leading the early help processes for children and families
• Experienced Practitioner (plus all of the above):
• Experience of preceptoring and mentoring
• Significant post qualification experience
• Experience of complex safeguarding work
• Experience of developing and leading training

Desirable

• Experience of managing staff

Skills and Abilities

Essential

• Practitioner:
• Ability to communicate effectively verbally and in writing to a range of audiences including children, young people, parents and carers and professional colleagues.
• Ability to plan and prioritise workload within a changing and flexible work environment
• Skills in health needs assessment, planning and evaluating interventions
• Demonstrates knowledge and skills in the use of information technology
• Ability to work autonomously and independently
• Ability to use reflective practice techniques to evaluate, present and critically analyse own practice
• Ability to line manage and supervise other team members, organising and delegating as appropriate
• Excellent interpersonal skills with the ability to establish effective working relationships with a range of internal and external stakeholders as well as ability to constructively challenge when required
• Demonstrate a flexible, innovative approach to work, as well as willingness to develop specialist areas of work and critically analyse own personal development.
• Demonstrate leadership skills and interpersonal skills with an ability to work effectively in partnership with team, other professionals and agencies
• Experienced Practitioner (plus all of the above):
• Ability to manage complex health needs
• Ability to lead and develop innovative practice
• Ability to take lead role in complex child protection, child in need and looked after children and direct, support and supervise the other teams members to support those families
• Demonstrate skills in delivering effective clinical decision making in complex scenarios and to make decisions when there are conflicts and tensions

General and Special Knowledge

Essential

• Practitioner
• Knowledge and understanding of the Healthy Child Programme and related policies and pathways
• Knowledge and understanding of public health and preventative strategy
• Knowledge and understanding of Local and National Safeguarding Policies and Procedures
• Sound knowledge of professional accountability and professional regulations requirements for continued registration
• Demonstrate in depth knowledge and understanding of the impact of long term health and social issues and safeguarding
• Demonstrate knowledge of clinical governance and its implications for practice
• Experience and understanding of clinical and safeguarding supervision
• Experienced Practitioner (plus all of the above)
• Knowledge and understanding of principles and benefits of reflection and use of models and tools to enhance understanding of complex clinical practice and safeguarding supervision.
• Demonstrate in-depth knowledge of clinical governance and its implications for practice

Additional Requirements

Essential

• All levels
• Demonstrate a full commitment to develop information technology skills as appropriate to undertake public health nursing duties
• Ability to undertake travel in connection with the post duties
• Willing to undertake training and continuous professional development in connection with the post
• Willing to work flexibly in accordance with the policies and procedures to meet the operational needs of the service and the council
• Work in accordance with our values and behaviours, as part of an inclusive and high performing council

Qualifications

Essential

• Specialist Community Public Health Nurse level 6 or above qualification
• Evidence of continuous professional development

Desirable

• Recorded Nurse Prescriber
• Mentor Qualification
• Willing to undertake SCPHN additional field of practice (extended practice course)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barnsley Metropolitan Borough Council (BMBC)

Address

Westgate Plaza One, 1 Westgate

Western Street

Barnsley

South Yorkshire

S70 2DR

United Kingdom

Employer's website

https://www.barnsley.gov.uk/ (Opens in a new tab)

Job description

Job responsibilities

Bank Endoscopy Practitioner | Theatres | Spire Wellesley Hospital | Private | Sout - End - On - Sea | Essex | Excellent Benefits + Flexible Workin We have an exciting opportunity for an Experienced Endoscopy Practitioner to join our Staffing Bank team. This role will support our Theatre department at our Spire Wellesley Hospital in Essex Spire Wellesley Hospital takes pride in providing a high standard of care and some of the latest medical technology. With a full multidisciplinary medical team, you can get fast access to consultations with specialists. We offer a wide range of treatments that are personalised to you and as much aftercare as you clinically need. Duties and responsibilities; To provide a high standard of nursing care and support for patients undergoing a range of endoscopic procedures, with emphasis on patient safety and dignity, you will also assist with Endoscopic procedures, liaise with other departments and wards to maintain the smooth running of lists. The responsibilities of the post holder also includes carrying out all relevant forms of nursing care, demonstrating a positive attitude to providing a quality service Who we're looking for

Person Specification

Qualifications

Essential

• Must have a minimum 2 years' experience working in Endoscopy
• Demonstrates knowledge of current Endoscopy guidelines and standards
• NMC Registered with no restrictions on practice

Experience

Essential

• Confident working independently and as part of a multidisciplinary team
• Evidence of experience in an acute hospital setting
• Motivated to perform extended skills -cannulation/venepuncture/IV drug administration
• Ability to communicate clearly both verbally and in writing with different disciplines of healthcare staff, including Consultant users

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spire Healthcare Ltd

Address

Eastern Ave, Southend-on-Sea SS2 4XH

Southend-On-Sea

SS2 4XH

United Kingdom

Employer's website

https://www.spirehealthcare.com/ (Opens in a new tab)

Job description

Job responsibilities

1. Opening of premises, restoring telephone and computerised appointment systems or at the end of Surgery - switching over of telephone systems, recording new messages (dependent whether am or pm working).

2. Receiving and routing patients on arrival in an efficient and courteous manner.

3. Making new and follow up appointments, both face to face and via the telephone.

4. Handling general enquiries and promoting the services offered by the Surgery.

5. Informing patients of cancelled appointments.

6. Receiving payments from patients and providing receipts when required.

7. Completion of T/R forms together with computer entries.

8. Using computer as required.

9. Leaving reception area/call centre tidy and ready for incoming colleagues together with information regarding unresolved or urgent information.

10. Making tea/coffee for visitors/Doctors as and when necessary.

11. Tidying waiting areas when necessary.

12. Dealing with all incoming and outgoing post.

13. Ensuring sufficient stationery supplies are available in reception and call centre.

14. Collection point for prescriptions/sick notes etc.

15. Testing fire alarms on a regular basis.

16. Input change of address forms onto computer.

17. Making up of antenatal packs as required.

18. Photocopying and shredding as and when required.

19. Issuing self certification forms etc for patients to complete.

20. Registration of all new patients, preparation of their files and inputting information onto the computer in respect of immunisations, cytology results and rubella status for new female patients.

21. Scanning of correspondence, forwarding as necessary via e-mail and placing in patients electronic records.

22. Repeat prescriptions and associated administration.

23. Update patients notes and add read codes as directed by the Doctors.

24. Ensuring summaries are added accurately to patients notes.

25. Keeping of accurate appointment statistics.

26. Clinical administration support.

27. Any other duties that may be required and agreed by the Doctors and Practice Manager.

Person Specification

Experience

Essential

• Excellent communication skills - Written / Face to face / Telephone
• Previous customer service experience
• Previous experience of working within a team
• Basic computer knowledge / qualification

Desirable

• Confidentiality experience
• Use of own initiative
• Previously employed in the NHS
• Previous reception experience
• Administration skills
• Multi-tasking
• Flexibility
• Windows skills - Word / Excel
• SystmOne skills (Medical System)
• Experience of using appointment systems

Employer details

Employer name

Abbey House Medical Practice

Address

Golding Close

Daventry

Northamptonshire

NN11 4FE

United Kingdom

Employer's website

https://www.abbeyhousemedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main responsibilities:

• Provide urgent telephone triage assessment of patients.
• Provide high quality and evidenced based clinical care to patients in Crisis by signposting to appropriate MH teams/pathways.
• Ensure appropriate and accurate entry to records and documentation.
• Provide a calm and confident resource to colleagues in stressful situations, providing leadership in mental health.
• Exercise advanced skills in de-escalation of distress, and anger.
• Demonstrate appropriate control and leadership in situations where people may be frightened, aggressive and/or violent.
• Actively make your experience available as a resource for advice and support to other members of the team.
• Liaise with other Healthcare Professionals, including Paramedics, Doctors, GPs, Nurses, Allied Healthcare Professionals and Social Care Professionals from Primary and Secondary care as well as third sector organisations.
• To Support 999 Call Handlers in the assessment of emergency calls where required.
• Be aware of the importance of safeguarding and accurate / timely escalation within the East Midlands Ambulance Service.

The team will where appropriate, provide signposting and facilitate access to appropriate services in the community.

• Provide a service, which is in line with Local Working Instructions, i.e. patient focused, accessible and responsive on a 24-hour basis.

• Demonstrate respect for all team members, maximising potential through the diverse roles within the team.
• Attend team meetings as required.
• Maintain and develop expertise in the acute care of people with a serious mental health problem, including the management of people at risk of suicide.
• Liaison with other teams and services to ensure that quality and timely services are delivered.
• Provide profession-specific interventions relevant to the needs of service users.
• Actively seek to improve own practice by seeking new and innovative ideas for the delivery of care and maintain CPD.
• Actively address areas of concern and report any areas of concern to the clinical duty and operational managers
• Maintain an up to date knowledge of other relevant Crisis and Emergency Services.
• Participate in supervision, as per the Trust policy, on a regular and formal basis.
• Manage time and resources effectively within available constraints.
• Practice within NMC/HCPC/Trust/Professional bodies guidelines where appropriate.

Service Development and Improvement

• To bring about a reduction in the numbers of calls and the duration of calls made by patients calling with Mental Health related needs. This will be achieved by:
  • Improving signposting to appropriate alternative care pathways.
  • The Mental Health Clinical Advisor will screen 999 calls and triage those that are from callers about mental health issues, to enable the best possible care outcomes for patients with mental health problems. They will make dynamic triage decisions and refer patients on to local MH services as appropriate.
  • Support management team and contribute to continuous improvements and development of services for Mental Health Clinical Advisors.
• They will prioritise workload to ensure that all patients receive a timely intervention. This will be achieved by:
  • Providing expert mental health advice, including that relating to clinical risk, Mental Health Act or Mental Capacity Act.

• Support the development of innovative ways of working within and across organisations to improve the delivery of care.

Person Specification

Experience

Essential

• Post registration experience of working with people experiencing acute mental health problems.
• Experience of working with people at risk.
• Excellent assessment of clinical risk and experience of risk management.
• Experience and ability to work within and across a multi-disciplinary teams.

Desirable

• Experience of dual diagnosis and substance misuse.
• Experience of working with patients with Intellectual and Developmental Disabilities.
• Experience within telephone triage.

Qualifications and Professional Development

Essential

• Nursing Midwifery Council (NMC) Registered Mental Health Nurse, HPC Occupational Therapist or Mental Health Social Worker.
• Minimum of 2 years post registration with relevant clinical practice as a mental health practitioner in either Acute Inpatients, Crisis Teams, Emergency Department Liaison, Single Point of Access or as a Community Psychiatric Nurse. Evidence of post qualification development and current registration.
• Can demonstrate a sound working knowledge of the whole system and relevant care pathways.
• Evidence of undertaking regular update training and continuous personal/professional development in accordance with NMC/HPC regulations and Trust requirements as amended from time to time.

Knowledge and Skills

Essential

• A clear understanding of the professional role, both profession specific and the generic nature of a crisis practitioner.
• A good understanding of the needs of people with mental health problems who are in acute crisis.
• Medically fit, the role requires applicants to work rotating shifts to provide 24/7 cover and possible operational incidents.
• Strong listening and communication skills with a caring and compassionate approach.
• Highly organised and priority conscious.
• Excellent computer skills

Desirable

• Experience of NHS pathways
• Knowledge of ambulance service working and clinical policies and procedures.

Personal Sttributes

Essential

• Demonstrate respect for all service provision/team members, maximizing potential through the diverse roles across services.
• Will know, maintain and constantly strive to improve, all standards of care.
• Ability to consult, liaise and negotiate with service users, carers/family members, other professionals and the wider community.
• Commitment to the delivery of services that are responsive to service users, culture, gender and families.
• Able to assess people at risk and seek appropriate advice and support.
• Can demonstrate ability to act on own initiative.
• Ability to work in partnership with other teams and services.
• Capacity to embrace change.
• Calm and confident with people who are in distress.
• Reflective and considered approach to problem solving.
• An awareness of the limitations of the role and when to escalate to senior staff.
• Maintain an up to date knowledge of professional, legal and ethical standards of practice, in accordance with professional codes of conduct.
• Demonstrates an awareness of professional development needs in relation to this post.
• Demonstrate compassion and alignment with the Trust's Values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Midlands Ambulance Service NHS Trust

Address

East Midlands Ambulance Nottinghamshire/Lincolnshire

1 Mellors Way, Horizon place

Nottingham

NG8 6PY

United Kingdom

Employer's website

https://www.emas.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception

Provide a welcoming and professional service for both Sheffield Futures and tenants, including notifications of arrival.

Act as a first point of contact for those currently using our service, or those wishing to.

Answer telephone calls promptly and direct enquiries appropriately.

Respond to general email and in person enquiries and pass messages to relevant colleagues or signpost as appropriate.

Ensure good working practices are maintained in the building, ensuring all visitors have signed in and are provided with appropriate access while bearing in mind security and GDPR issues.

Undertake training and staff development to provide any necessary cover to maintain minimum administrative staffing levels within Star House.

Ensure the front-of-house area is orderly, safe and welcoming.

Preparing meeting rooms and refreshments

Administration

Monitor and respond to emails received in the Enquiries; Reception and Central Admin Service Requests inboxes and updating records as appropriate.

Assist with the management and maintenance of the internal room booking system.

Receive and distribute postal deliveries.

Accurately input and update referral data on Charity Log for services as required, including Door 43 inputting on a daily basis in preparation for weekly allocation meetings

Gather extra information from clients and referrers to aid allocations process.

Communicate the outcome of allocation meetings to the referrer and client, and record the actions taken.

Book triage appointments for Door 43 clients and manage weekly drop-in appointments.

Support the Senior Administrator to ensure Star House is a safe, clean and welcoming environment

Carry out other general administrative duties as required and directed.

All staff are expected to:

Promote equality of opportunity and take every opportunity to eliminate discrimination in their work.

Take reasonable care with regard to him/her/them as well as for any colleagues or visitors who might be affected by any act or failure to act by the post holder in accordance with Health and Safety at Work.

Ensure that confidentiality around service users and staff members is maintained at all times.

Attend from time to time, training courses, conferences, and other meetings.

Person Specification

Qualifications

Essential

• To have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship. (A)
• A commitment to completing all vocational assessments and cconsidering personal goals and development that would help achieve them. (A, I)

Desirable

• Level 2 English and Maths (A)

Experience

Essential

• Ability to promote and uphold Sheffield Futures core values and guiding principles to internal and external customers, young people and colleagues (I, T)
• Basic computer literacy (A, I, T)
• Confident to answer and screen telephone calls and direct them to the right person or department (I, T)
• Demonstrate a commitment to a career in customer services (A, I)
• Friendly, approachable, professional and non-judgemental manner (I)
• Ability to handle sensitive and confidential information in accordance with policies (A, I)
• Ability to work as part of a team and independently with support (A, I, T)
• Frequently and consistently communicate and work with others in the interest of helping customers efficiently. (I)
• Punctual and reliable (A, I)
• Good verbal and written communication skills (A, I, T)
• Ability to listen, gather information and communicate appropriately face to face and over the telephone in a professional, courteous and confident manner (I, T)
• The ability to stay calm in challenging situations (I)
• Able to manage time and prioritise tasks (A, I, T)
• Able to follow instructions and complete work accurately (A, I, T)

Desirable

• A knowledge of Sheffield Futures and the services it provides. (I, T)
• Experience and skills in the use of Microsoft Office particularly Excel, Outlook and Teams (A, I)
• Experience of office administration and customer service, volunteering or work experience (A, I)
• An understanding of GDPR/Data Protection requirements (A, I)
• Previous experience of working in a team and independently (A, I)
• Experience of communicating face to face, over the telephone and in writing with the general public in busy situations (A, I)
• Experience of working to deadlines and deal with conflicting priorities (A, I, T)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sheffield Futures

Address

Sheffield Futures

Star House

43 Division Street

SHEFFIELD

S1 4GE

United Kingdom

Employer's website

https://www.sheffieldfutures.org.uk (Opens in a new tab)

Job description

Job responsibilities

Bank Perioperative Practitioner - Flexible | Essex, Spire Wellesley Hospital | Competitive rates Spire Wellesley Hospital are looking for a highly motivated Perioperative Practitioner to join their friendly and hard-working team on the bank, this is your opportunity to join one of the UK's leading private hospitals and take your career to the next level. At Spire Healthcare, caring is our passion, and our vision is to be recognised as a world class healthcare business. We're committed making a positive difference to people's lives, through outstanding personalised care. Spire Wellesley Hospital takes pride in providing a high standard of care and some of the latest medical technology. With a full multidisciplinary medical team, you can get fast access to consultations with specialists. We offer a wide range of treatments that are personalised to you and as much aftercare as you clinically need. Duties and responsibilities

Person Specification

Qualifications

Essential

• Qualified ODP/Nurse.
• Orthopaedic experience
• NMC or HCPC registered with no restrictions on your registration.
• Have been employed in a surgical/Theatre setting.
• You will be highly motivated and used to working in challenging but rewarding environment.

Experience

Essential

• Qualified ODP/Nurse.
• Orthopaedic experience
• NMC or HCPC registered with no restrictions on your registration.
• Have been employed in a surgical/Theatre setting.
• You will be highly motivated and used to working in challenging but rewarding environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spire Healthcare Ltd

Address

Eastern Ave, Southend-on-Sea SS2 4XH

Southend-On-Sea

SS2 4XH

United Kingdom

Employer's website

https://www.spirehealthcare.com/ (Opens in a new tab)

Job description

Job responsibilities

• Receive visitors to the hospital and direct to departments.Arrange for volunteers to escort ifrequired.

• Supplyinformation via Oasis to patients who are unsure as to where theyare required togo.

• Locate patients for visitors via Oasisin accordance withdata protectionlegislation.

• Arrange wheelchairs for patients with mobility issues, either utilising volunteers or hospital porters.

• Receive telephone callsfrom external sourcesincluding patients,relativesand carerson behalf of the Trust and redirect asappropriate.

• Be able to deal with patients and visitors who may be anxious, upset or may have language or communication difficulties.

• Be able to resolve simple concerns and queries and to escalate matters whereappropriate.

• Receive and record medical equipmentand other itemsdelivered to reception which requireforwardingto wards and departments.

• Arrange formedical equipment and otheritems to be delivered to wards and department, signed for asrequired.

• Record all requests for transfer of patient notesandmaintainthese records foraudit purposes.

• Monitor wheelchair numbers and escalate issues.

• Report faulty wheelchairs and record maintenance progress.

• Identifyand issue tasks to reception volunteerson a daily basis.

• Liaise with Trust volunteers where necessary.

• Knowledge of administrative systems such as PAS and be able to use these efficiently.

• Knowledge of hospital departments

• Knowledge of office and clerical procedures.

• Ensure that the reception desks are tidy and welcoming to visitors.

• Remove unauthorised and out of date publicity material.

• Report emergency situationsoccurring within the reception area and car parksimmediately.

• Report anyadverseincidents occurring within the reception area and main entrance via Datix.

• Report maintenance issues to Mitie helpdesk.

• Plan own daily workload, with effective scheduling of priority tasks.

• Report/escalate concerns asappropriate toyour line manager.

Person Specification

Qualifications and Education

Essential

• 2 GCSE (or equivalent) passes in Mathematics and English Language
• Competent in the use of computers and Microsoft packages such as Word, Excel, Outlook

Desirable

• NVQ Business Administration Level 2

Communication Skills

Essential

• Ability to work in a team as well as unsupervised
• Excellent communication skills including telephone manner
• Ability to deal with contentious and sensitive issues in the appropriate manner

Knowledge and Training

Essential

• Computer literate must be able to use spreadsheets and e-mail
• Knowledge of NHS policies
• Previous Customer Care experience

Analytical & Judgement Skills

Essential

• Accuracy and attention to detail

Desirable

• Enthusiastic and flexible to meet the needs of the service
• Able to cope with different and competing demands
• Able to use own initiative

Planning Skills

Essential

• Good time management and ability to work to deadlines
• Good organisational skills
• Ability to prioritise work

Equality, Diversity, Inclusion and Trust Values

Essential

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Russells Hall Hospital

Pensnett Road

Dudley

DY1 2HQ

United Kingdom

Employer's website

https://www.dgft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Senior Physiotherapist Guildford Hospital | Permanent | Full time Up to £51,000 per annum, depending on skills and experience 37.5 hours per week As a Senior Physiotherapist at our hospital, you'll have a BSc in Physiotherapy or equivalent and registration with the Health and Care Professions Council. You also have excellent clinical reasoning and rehabilitation skills, and you're committed to developing as a practitioner. You're a confident communicator, skilled at engaging with all kinds of people. As part of the team you will have clinical support available from your Regional clinical lead along with Physiotherapists, with leadership from the management team on site. You will have a CPD budget to encourage you to continue your learning and striving for clinical excellence. The hospital is brilliantly placed to support and mentor the successful candidate for this role, alongside our academy training programmes. We can offer both part time and full time hours, with a mixture of face to face time across other sites or working from home delivering triage hours. As a Senior Physiotherapist, you will:

Person Specification

Qualifications

Essential

• As a Senior Physiotherapist at our hospital, you'll have a BSc in Physiotherapy or equivalent and registration with the Health and Care Professions Council.

Experience

Essential

• You also have excellent clinical reasoning and rehabilitation skills, and you're committed to developing as a practitioner. You're a confident communicator, skilled at engaging with all kinds of people.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nuffield Health

Address

Stirling Road

Guildford

GU2 7RF

United Kingdom

Employer's website

https://www.nuffieldhealthcareers.com (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
• Enter patient information and appropriate codes on to the computer as required.
• Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
• Scan medical documents into clinical computer system and redirect to GPs for action.
• Premises:

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
• Attend team and practice meetings.

Give results and/or information to the patient as directed by the doctors.

• Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified to the Health and Safety Team immediately.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attending all training courses and sessions deemed as mandatory by the Practice Manager.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• 3 GCSE's grade A to C, one of which to be English

Experience

Desirable

• Experience of working in a GP Practice.
• Receptionist experience.

Employer details

Employer name

Southgates Medical Centre & The Woottons Surgery

Address

Southgates Medical Centre

41 Goodwins Road

King's Lynn

Norfolk

PE30 5QX

United Kingdom

Employer's website

https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

An exciting opportunity to join our dedicated team within our busy contact centre. You will be the first point of contact for all NUPAS patients. You will deliver a caring, non-judgemental and professional service ensuring that any patient wishing to obtain information or book an appointment is triaged efficiently and compassionately. You will provide an informative, patient centred service in accordance with NUPAS policies and procedures, regulatory requirements and the Abortion Act 1967.

Deliver an efficient and effective appointment booking service relating to termination of pregnancy, contraception and aftercare for NUPAS patients.

Determine and arrange a suitable appointment to meet the patients needs. Providing information according to NUPAS guidelines as appropriate and within the remit of a Patient Care and Booking Advisor.

Ensure that the earliest and most suitable appointment that can be provided to the patient is offered.

You must be empathetic, and treat all patients and colleagues with dignity and respect.

Explain the appointment process clearly and concisely (i.e. appointments available via a variety of methods face to face / telephone / video call).

Where NUPAS cannot assist the patient, signpost patient to appropriate services in line with NUPAS guidelines.

Ensure all appointment times offered are within the service KPIs and targets.

Ensure the patient is made aware of any special requirements regarding their appointment.

Communicate with NUPAS clinics to ensure they are made aware of any special requirements pertaining to the patient.

Identify and escalate any risk or safeguarding concerns to senior colleagues promptly and actively seek to reduce or eliminate those concerns identified in a positive manner.

Embrace safeguarding mechanisms and support staff, patients and supporters at times when safeguarding principles need to be applied.

Support CC team leaders with any tasks as assigned and with relevant training.

Ensure you maintain compliant with statutory and mandatory training requirements and any other training relevant to your position.

Maintain a clear and tidy working environment to ensure the safety of yourself and your colleagues in the workplace.

Ensure you comply with all policies and procedures.

Person Specification

Knowledge & Skills

Essential

• Ability to communicate effectively over the phone using a calm, friendly, empathetic tone, and to manage conflict calmly
• Ability to work in a sensitive, confidential and non-judgemental way
• Ability to deal with personal information sensitively and respect people's right to confidentiality
• Be able to work effectively as a member of a team and contribute effectively with internal/external multi professional teams
• Have good attention to detail
• Ability to accurately record information whilst listening (talk and type)
• Demonstrating initiative and solution focused attitudes

Experience

Essential