Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person Specification

GOSH Culture and Values

Essential

• Collaboration - We work together to deliver safe, consistent, patient-centred care. Respect - We treat everyone with respect, kindness and equity. Curiosity - We stay curious to drive innovation that delivers exceptional patient outcomes.
• Knowledge and understanding of diverse backgrounds and perspectives.
• Understanding of Diversity and Inclusion challenges in the workplace.

Academic/Professional qualification/Training

Essential

• Educated to degree level or equivalent experience
• Certification in at least one Epic application

Desirable

• Certification of Education or other relevant training qualification
• Training certificate or equivalent in digital learning design and authoring tools

Experience/Knowledge

Essential

• Configuration accreditation and experience as a Credentialed Trainer for at least one Epic application
• Knowledge of a specific clinical subject area relating to an EPR
• Experience of working in a team- display team values, positive, willing and co-operative
• Proven experience in supporting the use of technology in teaching and learning
• Experience of providing education or learning within NHS or healthcare setting
• Experience of developing Epic training material
• Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
• Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
• Experience working with different media an file formats including video

Desirable

• Producing eLearning materials and associate support services
• Experience of supporting change management
• Experience of using design software (eg. Articulate Storyline/Articulate 360 or similar)
• Experience leading in the development process of eLearning from planning to release

Skills/Abilities

Essential

• Excellent organisation and planning skills
• Attentive to details and able to accurately and appropriately record data
• Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint, Articulate Storyline/Articulate 360 (or similar)
• Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
• The ability to maintain a professional approach and always demonstrate excellent interpersonal skills (organisation and communication)
• Ability to impart knowledge and/or present to others in a clear and concise manner
• Able to cope with unpredictable and intense situations
• Able to work collaboratively with own team members as well as those in other application teams
• Ability to take a creative approach to resolving a learning design challenge
• Ability to learn new tools and software to meet the requirements of the job

Desirable

• Good analytical and project management skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Great Ormond Street Hospital for Children NHS Foundation Trust

Address

Great Ormond Street Hospital NHS Foundation Trust

Great Ormond Street Hospital

London

WC1N 1LE

United Kingdom

Employer's website

https://www.gosh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you are looking for a supportive environment in which to develop your confidence, strengthen your consultant portfolio and prepare for your first substantive Emergency Medicine consultant appointment, we would be delighted to hear from you.

We are committed to providing safe, effective and compassionate care for our patients and to developing our staff.

For further information or an informal discussion about the post, please contact the Emergency Department/Clinical Lead via the details provided in the vacancy.

You will be able to find a full Job description and Person Specification attached within the supporting documents

Person Specification

Qualifications and Training

Essential

• MBBS, or equivalent
• Current GMC Registration with Full License to Practice
• CCT/CESR in the UK or within 4 months of application at time of interview
• ALS, ATLS/ETC and APLS/EPALS or equivalent- all in date
• Ultrasound level 1 signed off

Desirable

• ATLS/APLS/EPALS/ETC instructor
• Additional experience in relevant posts especially paediatrics and ITU / anaesthetics
• Other degrees, e.g., BSc MSc, MD.
• Sub-specialist interest

Experience

Essential

• Clinical training and experience equivalent to that of gaining UK CCT - Potential to benefit from the experience and training offered by this post (fits in with career aspirations to be EM consultant)
• Ability to offer expert clinical advice on emergency patients
• Experience of teaching at departmental level in Emergency Medicine.
• Ability to appraise scientific literature critically
• Ability to apply research outcomes to clinical problems
• Ability to supervise research projects

Desirable

• Presentation at regional, national or international meetings
• Track record of delivered teaching or qualification in teaching
• Able to plan and develop new initiatives.

Knowledge and skills

Essential

• Able to work at senior level without supervision
• Competent in relevant procedures
• Able to prioritise clinical need and manage workload
• Aware of own limitations and knows when to ask for help
• Understands principles of patient confidentiality and data protection
• Understanding of clinical risk management and clinical governance
• Thorough understanding of principles of medical audit.
• Must have undertaken and completed audit projects.
• Ability to supervise audit projects

Desirable

• Further ultrasound skills including regional blocks
• Publication(s) / oral presentation(s)
• An interest in audit and research.
• Familiarity with information technology and general computer skills.
• Participation in Research studies.
• Holds Good Clinical Practice (GCP)
• Evidence of management training
• Experience in the management of change

Personal Qualities

Essential

• Ability to communicate clearly in English, both orally and in writing with patients, relatives and colleagues
• Compassionate
• Remains professional at all times
• Enthusiastic, approachable and Flexible
• Reliable
• Organisational Ability
• Can lead a multidisciplinary team and work across organisational boundaries
• Ability to develop good working relationships with others in a multidisciplinary team - is a team player
• Commitment to continuing personal development and revalidation
• Able to recognise, remain calm and work under pressure
• Respects individuals' rights, interests, beliefs, preferences and cultures

Desirable

• Evidence of leadership qualities (within and outside medicine)
• Desire to continue personal professional development and enhance quality of patient experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham High St,

London

SE13 6LH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Care Navigator West Derby Medical Centre

REPORTS TO: Leadership team

Accountable to : Head of Operations

HOURS: Flexible between 7:00 20:00 as per rota

SALARY: £12.68 per hour

Job Summary:

Receive, assist, and direct patients in accessing the appropriate service or healthcare professionals in a courteous, efficient, and effective way. To possess excellent customer care skills and ensure all patients and staff are offered an effective, efficient, and courteous service always

Provide general assistance within the whole Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• To have a thorough knowledge of all Practice procedures and protocols and EMIS clinical system
• To work in accordance of written protocols
• Handling and opening of all mail coming into the surgery
• Scanning all hospital and clinics correspondence into the practice clinical system
• Digital fax and photocopy as requested
• Coding hospital discharge and clinic letters
• Taking action of all necessary hospital discharge letters/clinic letters
• Summarising patient files
• Registering & deducting new and old patients
• Checking NHS mail, OOH and electronic letters for any action needed i.e. eConsultations
• Using Iplato/Accurx to send text messages to patients
• Opening and closing of business premises
• Stocking clinicians rooms with all appropriate equipment
• Cold chaining (checking fridge temperatures are within range and reporting any abnormal readings to practice management)
• Use of PCSE for record movement and queries

• Navigating patients to the most appropriate services i.e. identifying emergencies, referring calls to nominated stakeholders .
• Liaising with patients at the reception desk and via telephone and also digitally
• Liaising with all non-practice staff i.e. ICB teams , Care home staff , Health Visitors, District Nurses Community matrons , Coroners office etc.
• Handling patient queries politely and courteously
• Processing repeat prescriptions
• Signing out controlled drug prescriptions
• Taking action of alerts for monitoring bloods/chronic illnesses ensuring patients are up to date
• Meeting QOF / IIF / GP Spec targets, and arranging appropriate appointments and adding correct invite codes
• Processing blood forms when instructed by GP or when checking if patient is overdue for any specific blood tests
• Making general referrals to Treatment room, district nurses etc.
• Creating receiving and completing tasks between clinical and non-clinical staff
• Processing letters to patients
• Identifying emergencies and ensuring all protocols are followed during these emergencies
• Proactively handling minor complaints from patients and referring to the leadership team when required

• Process appointment requests for urgent on the day and future appointments from patients by telephone, in person, via email or eConsultation
• Taking home visit request

• Registrations of new patients computer data entry and medical records
• Process patients change of address computer data and medical records (have knowledge of Practice area boundary )
• Process repeat prescription request in accordance with Practice guidelines

• Have working knowledge of telephone system, during and after hours
• Answer the telephone in polite and courteous and professional manner and adhere to practice guidelines at all times
• Handling complaints received from telephone on a courteous , polite manner

• Clear rooms after surgeries and ensure they are stocked for the following day
• Ensure building security have thorough knowledge of doors/windows/alarm process
• Any other tasks and duties allocated by the leadership team that are deemed to be necessary
• Problem solving with colleagues in a positive , professional manner
• Team support

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance at all times
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Good standard of education

Desirable

• Experience within an NHS setting with EMIS / Clinical system experience

Experience

Essential

• Must be able to work as part of a team and also autonomously

Desirable

• Experience of working within primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Derby Medical Centre

Address

West Derby Medical Centre

3 Winterburn Crescent

Liverpool

L12 8TQ

United Kingdom

Employer's website

https://westderbymc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see Job overview & attached Job description for further information about the Staff Nurse position available with WUTH.

Person Specification

Qualifications, Specific Experience & Training

Essential

• 1 st Level NMC Registration
• Evidence of Professional Development
• Experience of maintaining accurate records
• Relevant clinical knowledge and experience
• Suitable for newly qualified or experienced staff nurse
• Experience of maintaining accurate records
• Relevant clinical knowledge and experience

Desirable

• Act as a practice supervisor
• Willing to undertake Practice Assessor Training
• Relevant Degree or willing to register to work towards degree
• Relevant or willingness to undertake relevant module/course
• NHS Experience
• Awareness of Health Policies and the changing NHS environment

Knowledge and Skills

Essential

• Awareness of evidence based practice
• Good organisational/time management skills
• Ability to deal with an acute workload
• Good communication skills written and verbal
• Ability to recognise the importance of team work
• Competent in organising/prioritising own workload and that of others
• Ability to communicate confidently and effectively at all levels
• Ability to problem solve
• Interpersonal Skills
• Excellent communicator (verbal and written)
• Able to deal with conflict
• Able to support and advise the team
• Act as a positive role model

Desirable

• Teaching Experience
• Student nurse assessor
• Evidence of ability to act as a preceptor/mentor to new staff
• Evidence of involvement in producing teaching strategies/packages
• Managerial/Clinical Skills
• Relevant clinical knowledge/experience of the specialty
• Evidence of an initiative which has changed or enhanced clinical practice
• Competent in organizing own workload and that of others
• Good problem solving abilities
• Good time management
• Awareness of Health Policies and the changing NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust

Address

Arrowe Park Hospital

Arrow Park Road

Wirral

CH49 5PE

United Kingdom

Employer's website

https://www.wuth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Education and Training Quality Improvement and Performance

• To emphasise the importance and promote the development of a quality learning environment for all learners.
• To support Postgraduate Deans in meeting all NHSE statutory requirements

Patient Safety and Healthcare Quality Improvement

• Assist in the development of quality processes which are complementary across the healthcare workforce.
• To support the use of clinical skills training and simulation (where appropriate/applicable), stressing the importance of teamwork and human factors

School Programme Management

• To oversee the Specialtys Regional Training Programme and advise Postgraduate Deans and Heads of School on the following matters:
• Specialty-specific matters and trainee/trainer concerns;
• Recruitment to training posts and programmes;
• Postgraduate programme management, including assessments, progression, rotations, support and remediation, OOP management, trainee management, careers support, less than full-time training, inter-deanery transfer, academic training and other related work-streams.

• To provide reports to the Specialty Training Committee and School Board
• To complete the annual school development plan

Educational and Workforce Development

• To advise and support the Postgraduate Dean in educational and workforce development elements, including professional development of the educational faculty
• To support compliance with requirements particularly with regard to the supervision and support for trainees and learners.
• To identify learning needs and support provision of educational appraisal, educator development and resource for faculty, trainees and learners.
• To create and promote shared learning opportunities to increase effective inter-professional working across the School

Intelligence Support/ provision

• To ensure local intelligence processes inform quality management processes.
• To engage with information systems (trainee database, post establishments)

Strategic Workforce Development and Commissioning

• To contribute to workforce planning, ensuring clinical engagement with local and national workforce planning processes.
• To develop educational programmes where needed to support achievement of curriculum competencies, engaging with commissioning processes as required.
• To identify and support the implementation of alternative workforce solutions within the School.
• To advise the Postgraduate Dean on commissioning and decommissioning activities

Finance

• To engage with financial business planning processes and associated School budgets as needed.
• To ensure compliance with procurement requirements

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person Specification

Qualifications

Essential

• Membership/Fellowship of a College, Faculty, professional association and/or regulatory body
• Attendance at courses aimed to support educational development
• Primary clinical healthcare qualification

Desirable

• Educational qualification such as postgraduate certificate diploma or masters in medical education

Experience

Essential

• Considerable experience of working with learners or doctors in training in an educational context
• Experience of clinical and educational leadership and innovation, including managing a multi-professional team
• Understanding of developments involving the relevant Colleges/Faculties, professional bodies related NHS organisations and regulatory bodies

Desirable

• Previous or current appointment as a leader in healthcare education
• Awareness of funding streams for healthcare education
• Understanding of current health, social care and education policy

Skills

Essential

• Demonstrable leadership skills and an ability to influence and motivate others
• Ability to quickly establish personal and professional credibility with colleagues and other key Stakeholders
• Committed to own personal development and an ability to support others to develop and progress

Desirable

• Ability to rapidly establish academic credibility

Behaviours and Values

Essential

• To contribute to the vision of the local NHS and to enhance patient care by providing leadership and direction with respect to the quality of education and training

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

Victoria House

Fulbourn

Cambridge

CB21 5XB

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE

• Supporting the Senior Management Team and Educators in the Training hub team with administrative functions to include minute taking, training hub telephone queries, data collation etc.

• Ensure the effective deployment of the senior teams time (including diary management, correspondence, arranging meetings and events, assembling agendas and meeting papers, minute taking and other core tasks).
• Support Data collection for a variety of reporting metrics for HEE, NHSE/I and other commissioning bodies. In particular around workforce metrics.
• Supporting, co-ordinating and arranging a variety of events such as schools and colleges careers days, educational events and award events.
• Liaising with a wide range of staff both inside and external to the business.

KEY RELATIONSHIPS

Internal

Training Hub staff core team and educators

Business and Project Development Manager

IT team

Business Intelligence team

Finance team

Quality team

Director of Nursing and Quality

Communications team

HR team

External

General Practice

Primary care partners such as PCNs and other federations

ICB

Universities in particular Worcestershire, Wolverhampton and Birmingham City

Training providers

Communications teams in partner organisations

Commissioners at HEE, NHSE/I and other commissioning bodies

Main Responsibilities

The main responsibilities are set out below.

• Provide a full range of Personal Assistant and administration duties, including the taking of dictation and minutes, typing of correspondence and preparation and distribution of reports and other documents. To produce accurate work to a high level of presentation whilst working to tight timescales and deadlines.

• Following meetings to ensure that any follow-up action is identified, logged and proactively taken forward, prompting colleagues about action needed, as necessary.

• Handle sensitive queries in writing, by telephone or in person from colleagues, partner organisations, education providers and commissioners in an effective, sensitive manner as a representative of the Training Hub and Taurus Healthcare, to reflect a positive image. To be aware of sensitivities and reflect and interpret these accordingly wherever appropriate.

Support the senior team with data collation for workforce metrics and project/program data.

Use own initiative to determine what help can be provided to the senior team, to support and assist and act accordingly.

To assist in the production of documents, charts, tables, etc., by use of Microsoft IT Packages, e.g. Word, Excel, PowerPoint and use Outlook to disseminate certain information/documents by Email.

Provide project/program administrative support for senior team.

Provide project/program administrative support for educators as delegated by the senior team.

Support the training hub team members with any other administrative tasks as required such as correspondence, reports and presentations.

Support with planning, co-ordinating and facilitating meetings.

Management of electronic diaries. In particular PA function for the Chief Training hub Officer. Manage the diary in a constructive and supportive way and prepare appointment schedules. Re-schedule appointments in response to changing demands. Arrange conferences and time outs which may include production of draft agendas, arranging speakers and equipment, ensuring any relevant deadlines are factored in.

Carry out research on behalf of the senior team through use of the internet and other media in respect of varying issues.

• Use the information technology available to communicate effectively within the organisation and to deliver a high standard of performance within the role. Including the day to day updating of website materials and request to IT support services where required.

Ability to work flexibly providing cover to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately.

To actively participate in any developmental work.

*A full Job Description & Person Specification is attached to this advert*

Person Specification

Skills

Essential

• Excellent communication skills, writing clearly for a range of audiences.
• Ability to deliver to agreed deadlines.
• Excellent organisational skills.
• Ability to work independently or as part of a team.
• Competent use of Microsoft Office programmes.
• Has a responsive, solution focused approach to addressing issues and barriers.
• Able to build and sustain good working relationships.
• Ability to utilise project management template to facilitate delivery, monitoring and reporting.
• Good level of accuracy and attention to detail.

Desirable

• Ability to learn new systems quickly.
• Ability to utilise project management template to facilitate delivery, monitoring and reporting.

Experience

Essential

• Experience of Primary Care
• Experience of working collaboratively with internal and external partners
• Experience of working as a PA Support role, including the management of busy diaries.
• Awareness of Health Education England and NHS England
• A good understanding of Confidentiality and Data Protection Act and GDPR
• Experience in producing correspondence, reports and presentations.
• Experience in accurate minute taking/transcribing.
• Experience in planning, co-ordinating and facilitating meetings.
• Experience in management of electronic diaries.

Desirable

• Experience of updating web based content as a day to day maintenance non specialist level.

Other Job Requirements

Essential

• Ability to travel around Herefordshire and Worcestershire as required, and further, as necessary.
• Clean driving licence and access to car to travel to meetings.

Personal Qualities & Attributes

Essential

• Can work as a team player.
• Is open and honest and acts with integrity.
• A good understanding of equality and valuing diversity principles.

Qualifications

Essential

• Evidence of ongoing professional development.
• NVQ Level 2 Business Administration.
• GCSE English or equivalent level.
• GCSE Mathematics or equivalent level.

Desirable

• Educated to A Level, or equivalent.

Employer details

Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare Ltd

Whitecross Road

Hereford

HR4 0DG

United Kingdom

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

The role is line managed by, and is professionally accountable to, the Postgraduate Dental Dean. The duties listed in the job description are not intended to be exhaustive. The post holder will carry out any other duties as may reasonably be required by their line manager.

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

Person Specification

Qualifications and Training

Essential

• Educated to master's level or equivalent level of senior experience in a relevant specialist area.
• Dental qualification at degree level.
• Postgraduate qualification in education, clinical education, healthcare education or equivalent demonstrable educational leadership experience.
• Evidence of maintaining GDC registration and relevant continuing professional development aligned to educational, clinical and leadership responsibilities.
• Demonstrable outcomes in postgraduate dental education, including programme design, curriculum delivery, assessment, learner support, faculty development and quality improvement.

Experience and Knowledge

Essential

• Extensive knowledge of specialist areas, including dental education, public health and/or business management, acquired through postgraduate study, equivalent training or significant senior-level experience.
• Evidence of post-registration and continuing professional development.
• Understanding of the background to, and aims of, current healthcare policy and the implications for dental education and training.
• Appreciation of the relationship between the Department of Health and Social Care, its Arm's Length Bodies and provider organisations.
• Extensive knowledge of how dental services and education/training are configured and regulated.
• A track record of commissioning, developing or implementing education programmes across complex settings, including negotiating changes to traditional modes of delivery.
• Experience of leading projects involving multiple partners and working across organisational boundaries.

Skills and Abilities

Essential

• Ability to provide strategic leadership across multiple foundation-level dental training programmes.
• Ability to communicate with all levels of staff (including clinical and academic) on highly complex matters and difficult situations
• Ability to analyse qualitative, quantitative, numerical, written, educational performance, quality assurance and workforce data from a range of sources to assess options, draw conclusions and inform decision-making.
• Vision, strategic thinking and planning with highly developed political skills
• Ability to demonstrate a high level of expertise in providing senior leadership
• Ability to work on own initiative and organise workload, delegating work as necessary, working to tight and often changing deadlines
• Ability to investigate concerns, identify root causes and implement improvement plans.
• Proficient in the use of digital learning systems, e-portfolios, data analysis tools and Microsoft 365 applications.
• Ability to lead and influence senior stakeholders across organisational boundaries.
• Skilled in managing difficult conversations and resolving conflict

Behaviours and Values

Essential

• Identifies the processes and systems that will promote health, safety and security in the organisation
• Promotes a safe environment for exchange of views and ideas and takes appropriate action when there are issues with health, safety and security
• Investigates any actual or potential health, safety or security incidents and takes the required action
• Uses clear, plain language and communicates in a way that supports openness, understanding and collaboration.
• Interprets equality, diversity and rights in accordance with legislation, policies, procedures and good practice and will act in support of this
• Constructively challenges and accepts constructive challenge from others
• Recognises that improved patient care is at the heart of all decision making
• Actively promotes change and improvement and sharing of knowledge and information
• Demonstrates integrity, confidentiality, fairness and objectivity when managing sensitive educational, performance and governance matters.
• Exhibits resilience and professionalism when dealing with complex, contentious or high-profile issues.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

3 Piccadilly Place

London Road

Manchester

M1 3BN

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of theMedical Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels.

Primary Responsibilities

• Receive and process correspondence from hospitals, external healthcare providers, and other agencies.
• Scan and upload documents onto theEMISclinical system, ensuring accurate patient record management.
• Review and appropriately allocate documents withinEMIS, forwarding them to the relevant clinician for review and action.
• Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.
• Photocopy and prepare documentation as required by clinicians and practice staff.
• Provide cover for colleagues during periods of absence to ensure continuity of service.
• Accurately input patient information and updates intoEMISwhere required.
• Manage and resolve patient queries efficiently, escalating issues where appropriate.
• Maintain a clean, organised, and efficient reception environment at all times.
• Support the clinical team with day-to-day operational tasks as required.
• Complete tasks relating to patient results, correspondence, and clinical letters where appropriate.
• Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.
• UseEMISand other digital systems effectively for patient record management, appointment scheduling, and internal communication.

Secondary Responsibilities

In addition to the primary responsibilities, the Medical Receptionist may also be required to:

• Maintain and monitor the practice appointment system usingEMIS.
• Process appointment requests received in person, by telephone, and via online systems.
• Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.
• Signpost patients to the appropriate healthcare professional or NHS service.
• Support practice audits and administrative reviews as directed by management.
• Process incoming electronic communications and documents where required.
• Scan and attach patient-related documentation accurately to patient records withinEMIS.
• Carry out opening and closing procedures in accordance with the practice rota and operational requirements.

No agencies or canvassers. We are managing this recruitment directly.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent;
• GCSE Mathematics & English (C or above);
• AMSPAR Receptionists Qualification;
• NVQ Level 2 in Health and Social Care;

Experience

Essential

• Experience working on EMIS or System One
• Experience working with the general public.

Desirable

• Experience in administrative duties;
• Experience working in a health care setting;

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

Exmoor Surgery

Exmoor Street

London

Uinted Kingdom

W10 6DZ

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)

Job description

Job responsibilities

Interview Date: 12th October 2026 Why you should join our Team

Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over 20,000 staff and providing care to 1.6 million patients every year. The Estates & Facilities Division keep the Trust sites running and manage one of the largest portfolios across the NHS.

Our Residences Dept provides accommodation for clinicians who are on call and for those who require longer term accommodation due to being newly recruited to the Trust. We also manage the Bexley Patient Hotel where Out of Area patients stay whilst receiving out patient treatment.

We are a small team of 3, consisting of one Residences Manager and two Administration Officers.

• Dealing with patients and doctors who require accommodation. This could be via telephone, email or in person.
• Answering email queries regarding all aspects of accommodation.
• To restock houses following departure of a tenant, and preparation for the next clinician who requires accommodation.
• To raise tenancy agreements and eviction documents when required.
• To take payment, and keep records of payments for accommodation.
• To attend meetings with service providers eg Facilities Staff
• To contribute to the production of information for distribution across the Trust including web based information.

Please see the attached job description for further information about this vacancy.

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

We are….

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities:

People Improvement and Innovation Partnerships Outcomes

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

We reserve the right to close this advert early if we receive a high number of suitable applications.

Person Specification

Qualifications

Essential

• Please click apply to view applicant criteria

Desirable

• Please click apply to view applicant criteria

Experience

Essential

• Please click apply to view applicant criteria

Desirable

• Please click apply to view applicant criteria

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St James’s University Hospital

Leeds

West Yorkshire

LS9 7TF

United Kingdom

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Assess and holistically clinically examine patients with both minor and complex needs through history taking, physical examination and appropriate use of investigations to confirm diagnosis.
• Plan, implement and evaluate an effective management plan for the patient, ensuring safe discharge/referral and/or transfer to an appropriate health care service.
• Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.
• Refer and discharge safely ensuring that safety-netting advice is offered.
• Triage telephone referrals, calls from external clinicians, patients and others into a range of services appropriately as required.

Communication

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Anticipate barriers to communication and take action to improve communication.
• Maintain effective communication within the organisation and with external stakeholders.
• Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Non-Medical Prescribing

• If you are employed in a prescribing capacity, you must only prescribe within your scope of practice and comply with the gtd healthcare NMP governance registration processes.
• You must maintain your knowledge and skills and prescribe within your clinical competencies.
• The non-medical prescriber is required to comply with organisational NMP governance processes and adhere to local and national prescribing guidance.

Delivering a Quality Service

• Recognise and work within own competence and professional code of conduct as regulated by the NMC/HPC etc. Understand own role and scope and identify how this may develop over time.
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Ensure professional revalidation requirements are met.
• Deliver care according to NSF, NICE guidelines and evidence-based care.
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.
• Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.
• In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
• Support and participate in shared learning across the organisation and wider organisation.
• Understand and apply guidance that supports the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patient health procedures and local guidance.

Leadership Personal and People Development

• Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode.
• Support staff development in order to maximise potential.
• Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
• Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services.
• Critically evaluate and review innovations and developments that are relevant areas of work.
• Take a lead role in planning and implementing changes within the area of care and responsibility.
• Work with senior clinical and management teams to ensure sufficient staff of appropriate ability, quality and skill-mix is available to meet current and future service delivery, that selection and recruitment processes are effective and that equality of treatment of the team incorporates quality HR principles and processes.
• Contribute to the development of local guidelines, protocols and standards.
• Maintain effective communication with those responsible for the overall commissioning and procurement process.
• To attend and be proactively involved in professional meetings at base and corporately.
• Take the lead/ develop a special interest within certain areas to allow the sharing of clinical knowledge and expertise.

Person Specification

Qualifications

Essential

• Registered first level nurse, paramedic, pharmacist or other AHP with MSc Advanced Clinical Practice or credentialing qualification or equivalent. V300 Non-Medical Prescriber (gateway dependent) dependent on professional eligibility.

Desirable

• Mentor/Teaching qualification. Clinical supervision training and experience.

Skills and attributes

Essential

• Advanced clinical practice skills and competence. Management and treatment of patients with acute exacerbation of long-term conditions. Management of patients with complex needs. Clinical examination skills and competence. Clinical leadership skills and competence. Communication skills, both written and verbal. Negotiation and conflict management skills. Change management experience and evidence. Highly motivated. Flexibility. Enthusiasm. Team Player.

Desirable

• Teaching and mentorship in a clinical setting. Resource Management.

Experience

Essential

• Experience of working as senior clinician. Accountability of own role and other roles in a practitioner-led service. Experience of leading/managing quality improvement.

Desirable

• Experience in leading/managing a team of nurses. Experience of working in an unscheduled care service. Experience of having worked in Primary Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Gtd Healthcare

Address

New Bank Health Centre

339 Stockport Road

Manchester

M12 4JE

United Kingdom

Employer's website

https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Your will be expected to take an active role within reception (switchboard, desk, trolleys and prescriptions, home visits, dealing with results, notifications, tasks, dealing with external health professionals and attached staff), setting up consulting rooms and sweep rooms at the close of business, dealing with all manner of tasks regarding appointments, complete all staff mandatory training (attending staff meetings or e-learning toolkit), first point of contact to deal with general enquiries from patients or general public, be aware of any lab results which are phoned to surgery and ensuring that these are dealt with by on call GP, to be aware of the Action Task Group and deal with any outstanding tasks, proactively recruit patients to appointments for LTC reviews and NHS Health checks where appropriate, proactively read and review polices and protocols to ensure efficient running of reception. The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

Knowledge and Skills

Essential

• Ability to provide excellent patient care
• Good interpersonal and communication skills

Desirable

• IT skills
• An excellent work ethic
• Good team player
• Flexible to help when needed

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Excellent customer service skills

Desirable

• Experience of working in a GP Practice
• Knowledge of SystmOne computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge and Monkseaton Medical Practice

Address

Cauldwell Avenue

Monkseaton

Whitley Bay

Tyne and Wear

NE25 9PH

United Kingdom

Employer's website

https://www.bridgeandmonkseaton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Post Title: ASC Administration Officer

Department: Administration

Location: The Gem Centre - Wolverhampton

Directorate: CAMHS

Band: 3

Hours: 37.5

Contract Type: Substantive

Responsible to: Administration Team Leader

Job Purpose

The post holder will provide a comprehensive administrative support for the ASC Team and across various disciplines/services to enable them to function effectively.

Person Specification

Qualifications

Essential

• Qualifications

Desirable

• Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Black Country Healthcare NHS Foundation Trust

Address

The Gem Centre

Neachells Lane

Wolverhampton

WV11 3PG

United Kingdom

Employer's website

https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information in relation to this clinical fellow post, please refer to the job description and person specification.

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.Before applying, we encourage you to review the Trusts Values and Behaviours which can be accessed on the right side of this page under the job description.The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and well ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Person Specification

Experience

Essential

• -Completed Foundation Training [or
• the equivalent].
• -Broad range of experience at F1/F2
• level.

Desirable

• -ED experience at F2 level/ST1 level.
• -NHS experience.

Knowledge ,Skills and Personal qualities

Essential

• Skills
• -Good communication skills, enthusiasm, leadership qualities,
• organisational skills.
• Knowledge
• A broad base of knowledge across the management of medical and
• surgical presentations at F2 level.
• Desirable
• Knowledge of the management of a broad range of presentations to
• Emergency Care.
• Personal Qualities
• Ability to participate fully in rota with some flexibility, full shift rota
• including nights and weekends.
• Commitment to Trust Values and Behaviours
• Must be able to demonstrate behaviours consistent with the
• Trusts values. (As detailed in UHCWs Values in Action document below) . Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of
• promoting equal opportunities through work experience

Desirable

• Desirable
• Knowledge of the management of a broad range of presentations to
• Emergency Care

Qualifications

Essential

• MBBS or equivalent.
• Full GMC registration.

Desirable

• ALS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospital

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder/ general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision.

The post holder shall follow all the policies and procedures of the organisation.

Booking of appointments

Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc.

Using the PAS system, in chronological order, invite patients and book appointments as appropriate.

Manage appointment slot issues in line with local/national standard operating procedures; refer to line manager any issues which jeopardise 18 week pathway.

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Receive and process telephone calls from relatives/carers of patients informing the Trust of the patients death and amend PAS accordingly. This may require sensitive handling.

Telephone patients to negotiate convenient outpatient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) regarding booking, changing or cancelling their appointments. This involves identifying the correct appointment, clinic, session and doctor code to which the caller is referring and rescheduling or cancelling the appointment as appropriate.

Inform the appropriate Consultant/ Directorate/secretarial staff of patients who have cancelled their appointment inappropriately e.g. urgent appointments.

Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the PAS system.

Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required e.g. copy letters, NHS Number etc.

In accordance with Trust procedures, open suspended clinics, add on patients and re-suspend clinic ensuring appropriate comments are recorded on PAS.

On the instruction and authorisation of the Consultant/Clinician, overbook clinics ensuring authority to do so is recorded on PAS.Working with guidance from clinical staff/secretaries, pro-actively fill cancelled appointment slots with patients to minimise the impact of non-attenders.

Offer patients a mutually convenient date and time for outpatient appointments on either a full or partial booking basis in accordance with local standard operating procedures.

Remind patients of their appointments via letter, text, voicemail, email or telephone call to reconfirm attendance in line with departmental protocols.

Produce and manage daily reports in line with patient reminder systems to ensure patient information is kept updated.

Contact patients as requested in order to cancel/reschedule their appointments.

Inform line manager of any system or appointment slot issues.Reception of patients

Undertake reception duties in a professional, pleasant, tactful and understanding manner. Greet patients upon arrival, check demographic information is up to date on PAS and arrive patient on system.

On instruction from clinical staff distribute tea/coffee vouchers where appropriate.

Update information on patient display screen within reception area.Assist patients and visitors with any problems that may arise during their visit.

Act as the first point of contact for all enquiries presenting in the reception area.

Exercise judgement when problems arise by taking appropriate action to resolve the problem or refer on to the appropriate person.

Attempt to diffuse difficult situations with angry or distressed patients/visitors and when unable to do so contact the appropriate manager or clinical staff for support.

Arrange and book interpreters for patients attending clinics as required.

Advise patients/visitors of any identified delays that occur and explain to individuals why other patients may have to be seen sooner.

During the clinic session, liaise with all clinical staff to ensure the smooth running of the clinic.

Process daily clinic activities as per procedures including; printing the clinic booking summary, the booking of appointments, completion of appointment cards, recording patient in register (diabetes and LMC only),production of appointment letters, discharging patients, recording arrival/departure times, recording ethnicity/transgender information, liaising with clinical/directorate staff regarding next available appointment and entering relevant data regarding patient appointment into PAS system.

Provide advice/guidance in relation to Friends & Family testing /Consent for Consent.

Complete clinic outcome forms in a timely manner preferably during clinic session.

Direct patients to other areas/departments within the Trust using experiential knowledge.

Issue travel expenses claim forms to patients upon request, ensuring details entered upon the form align with the information recorded on the PAS system. In the event of a discrepancy, refer to General Office.

Prepare scanning folders for outpatient clinics following trust procedures and protocols.

Receive patient identifiable information via fax/email.

Print ID sheets/labels as necessary.

Person Specification

Qualifications

Essential

• Educated to GCSE standard with 4 GCSE's at level A-C (or equivalent)

Desirable

• ECDL, CLAIT or IBT qualification
• Registration with and/or working towards records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc.

Experience

Essential

• Experience working with the public/patients
• Clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.

Desirable

• Experience working in a hospital or NHS environment
• Experienced user of a patient administration system (PAS)

Knowledge

Desirable

• Awareness of legislation, standards and guidelines relating to records and information
• Knowledge of health records processes or systems

Skills

Essential

• Accurate keyboard skills
• Ability to use own initiative
• Ability to work to deadlines
• Team player

Other

Essential

• Physically able to perform the duties of the post
• Ability to travel to any Trust site as required
• Courteous, polite and of smart appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide a localised catering service observing health, safety and hygiene procedures and maintaining high standards in all aspects.
• To deliver good principles of customer care ensuring helpfulness, awareness and compassion to patients, visitors, staff and colleagues.
• Regeneration of chilled/frozen food and preparation of sauces.
• Preparation of patient meal trays.
• Plating and service of cold and hot food items with meal delivery to patients, including service of condiments.
• Probing and recording food temperatures. Recording of equipment temperatures.
• Beverage service to patients. Washing and refilling of patients water jugs and beakers.
• To take the patient orders and communicate the requirements to the catering department.
• Clearing of meal trays, crockery and cutlery for all food areas.
• Collection, segregation and disposal of catering waste materials.
• Cleaning duties within the kitchen and other associated areas in accordance with departmental cleaning schedules to include equipment, work surfaces crockery and cutlery.
• Ordering and receipt of goods from the main catering production unit in accordance with the agreed stock requirements ensuring adequate stock levels are maintained.
• Completion of catering department procedural paperwork such as temperature checks and monitoring.
• To undertake training as required to fulfil this role and any further training which will enhance both personal effectiveness and also the delivery of high standards of service.
• To work co-operatively with colleagues as part of the team and perform additional duties as and when directed by the catering supervisor

Person Specification

Experience

Essential

• Previous catering experience at a supervisory level
• Previous Industrial Catering experience

Knowledge

Essential

• A general understanding of why food hygiene is important
• Health and safety basic knowledge
• Knowledge of Cash handling and till systems

Skills

Essential

• Excellent Communication skills
• Basic data inputting either manually or using a computer/tablet
• Basic numeracy and literacy skills
• Ability to work as part of a team
• Excellent organisation skills

Other

Essential

• Willingness to work flexibly and at other sites when required.
• Ability and willingness to undertake further training as necessary.

Qualifications

Essential

• Level 3 Food Hygiene Certificate
• ILM certificate NVQ 3 in catering subject/equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Prescot Street

Liverpool

L7 8XP

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)