Job description

Job responsibilities

This post is such an exciting opportunity to experience how psychology is making a difference at a regional and national level. Come and join the East Midlands Neonatal Operational Delivery Network which works with 11 neonatal units across the East Midlands. We support the staff and the teams who support the babies and families accessing neonatal care.

This post is in line with the Neonatal Critical Care review (NCCR) which called for Operational Delivery Networks (ODNs) and trusts to better support families and for staff to be neonatal experts. This assistant psychology post will directly contribute to the East Midlands meeting these aims, through the provision of a programme of training for psychological professionals and allied health professionals working in neonatal units. The post will also work with psychological and allied health professionals across the East Midlands to support audit and research and understand better how we are supporting families and how we might develop provision.

You will be a key player in developing, delivering and evaluating provision to neonatal units. There will be a focus on ensuring that our work improves peoples understanding of the role and value of psychological professionals and allied health professionals.

Post-holders will contribute to regular and ongoing evaluation using qualitative and quantitative methods, and there will be an emphasis on collecting a variety of comprehensive information for various projects. As well as the categories of focus listed above, demographic information, levels of satisfaction and patient feedback will be key targets for data collection, in order to understand how the service is meeting the needs of the families, and providing opportunities for improvement via regular feedback from key stakeholders.

The post-holder will also work on developing resources, such as leaflets and brief videos, and there will be opportunities to deliver consultation and training to MDT colleagues.

The Trust is committed to Equality, Diversity, and Inclusion in both how it cares for patients and as an employer. Policies, procedures and practices are reviewed regularly to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works for the Trust or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity, gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.

One of the key aims of our provision is to provide inclusive healthcare to families and to reduce health inequalities, and the post-holders will be expected to hold these aims in mind when developing and delivering aspects of their role.

Candidates are expected be committed to promoting equality of opportunity through all aspects of working and professional practice with both colleagues and all client groups, and must demonstrate a clear interest in working with babies/children and families and in MDT working.

Appropriately trained individuals from minority groups and/ or with a disability are encouraged to apply. Please note that applicants may need to do some travelling around units in the East Midlands. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.

Neonatal care is a hugely varied and exciting area, offering vital psychological understanding, care and support for families at one of the most difficult times in their lives. This work is hugely rewarding and even brief interventions have a tremendous positive impact.

Person Specification

Education and qualifications

Essential

• An upper second class degree, or higher in psychology
• Entitlement to graduate membership of the British Psychological Society

Desirable

• Further post graduate training in relevant areas of professional psychology, mental health practice and/or research design and analysis

Knowledge & Experience

Essential

• Previous work experience with people with mental health and/or physical health problems
• Previous work experience with children, young people and families

Desirable

• Experience of paid work in direct care provision

Skills

Essential

• Experience using databases or data-analysis
• High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive

Desirable

• Experience of working with multidisciplinary staff groups

Key Competencies/Personal Qualities and Attributes

Essential

• Ability to work independently, reliably and consistently with work agreed and managed at regular intervals
• Ability to accept and use supervision appropriately and effectively

Desirable

• A desire to explore a career in Professional Psychology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northampton General Hospital

Address

University Hospitals of Northamptonshire

Northamptonshire

Northampton

NN1 5BD

United Kingdom

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

Person Specification

Education, Qualifications and Training

Essential

• Health and Social Care Qualification or willing to work towards

Other requirements

Essential

• Able to work over a 7 day week
• Due to the nature of the role, the post holder must be able to travel across a wide geographical area, often with equipment, and have access to a suitable vehicle for business purposes

Experience

Essential

• Working in Health and Social Care setting
• Experience working independently and as part of a team

Desirable

• Experience caring for people at the end of their life
• Experience using IT systems and electronic care records
• Experience working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Babington Hospital

Derby Road

Belper

DE56 1WH

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Your role will involve...

Completing holistic assessments that include all housing factors impacting on the individual and their household.

Working alongside Health colleagues to assist with processing referrals to achieve safe, early discharge and prevent delays.

Referring to universal services where appropriate and liaising with other colleagues, including Family Operations, to meet the needs of the individual.

Seeking to resolve needs associated with specific impairments by the provision of equipment, support and signposting to alternative services where appropriate.

Making recommendations based on assessed need, for the provision of certain property types, adaptations and equipment, taking account of both Health and Housing policy and legislation.

Progressing and supporting recommendations where specialist input is required.

Monitoring progress of the referral pathway and providing data to support the project and predicted cost savings.

Working alongside Housing Officers to support Disabled Facilities Grant (DFG) funded recommendations.

Ensuring referrals are reviewed and progressed effectively so that adaptations are completed efficiently.

Supporting Case Options Panels (COP) when solutions to meet assessed needs are not easily identifiable and options need to be explored through a multi-disciplinary approach including adults, children and families.

Mentoring Health and Community OTs involved with complex adaptations to ensure the best possible solutions are achieved for the adult or child.

Providing training where required to ensure Health colleagues understand the DFG process and adaptations that would enable effective and efficient discharge home for adults and children.

Being creative in developing the services provided by Housing by working with local and district councils to provide the best possible solutions for those adults and children who have the greatest need thereby reducing the length of time spent in hospital, hospice of residential/ nursing care.

Managing a small number of allocated cases and cases that have been assessed by a Health or Social Care OT to support the Housing Officers.

These responsibilities will support your professional registration and CPD.

About You

Qualified Occupational Therapist or equivalent qualification, with current Health and Care Professions Council (HCPC) registration.

Significant experience in a social care setting, demonstrating a comprehensive and up to date understanding of all relevant legislation regulation and guidance including the Care Act, Mental Health Act, Mental Capacity Act and Deprivation of Liberty and Court of Protection procedures, Housing and Regeneration Act.

Demonstrable experience of delivering major adaptations.

Experience of mentoring both newly qualified and experienced staff and being a subject matter expert in professional practice.

Experience of chairing meetings involving clients, family members and/or carers and other multi-agency professionals.

Ability to develop strong relationships with partners, other agencies and the local community.

Understanding of the financial implications of care packages commissioned.

Proven track record of clear decision making in order to highlight and limit the potential risks associated with intervention.

Evidence of continuing professional development.

This role involves travelling around Essex and beyond. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential.

How to apply

Please apply directly via the Essex County Council careers website.

https://workingforessex.com/apply/senior-occupational-therapist-in-housing-basildon-23869

Person Specification

Qualifications

Essential

• Qualified Occupational Therapist or equivalent qualification
• Current Health and Care Professions Council (HCPC) registration.

Experience

Essential

• Demonstrable experience of delivering major adaptations
• Significant experience in a social care setting
• Comprehensive knowledge of relevant legislation
• Experience of mentoring both newly qualified and experienced staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Essex County Council

Address

Essex County Council

County Hall

Market Road

Chelmsford

Essex

CM1 1QH

United Kingdom

Employer's website

https://www.workingforessex.com/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the assistant practice manager/practice manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing assistance to the practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave and work reasonable overtime when required

Person Specification

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of call handling
• Touch typist

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• SystmOne experience
• Previous NHS experience including GP surgery or Pharmacy

Knowledge and skills

Essential

• Good interpersonal and communication skills

Desirable

• IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Billericay Medical Practice

Address

Billericay Health Centre

Stock Road

Billericay

Essex

CM12 0BJ

United Kingdom

Employer's website

https://www.gps-billericayhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description and Person Specification, please click ON APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site, you will need to register if you do not already have an account.

• To manage and take continuing responsibility for a defined caseload/geographical area and be responsible for the assessment of care needs, the development, implementation and evaluation of programmes of care and setting of defined standards of care which are evidence based and meet Trust Policies and Procedures to ensure quality of care for patients.
• Identify, assess and determine client need and where appropriate prescribe from within the nurse prescribing formulary in accordance with evidence, practice-based, patient medical history and Trust Policies and Procedures.

Person Specification

Education, Quals & Training

Essential

• RN or RM (NMC registered)
• SCPHN Qualification - Degree, Diploma or Cert
• Nurse Prescribing
• Evidence of on-going professional development

Desirable

• Specialist Community Public Health Nurse Post registration study

Experience and Knowledge

Essential

• Knowledge of national + local priorities
• Evidence-based practice initiatives
• Public health activities
• Working in partnership with clients and carers
• Experience of mentoring students in practice

Skills and Attributes

Essential

• Management + organisational skills
• Clinical Leadership & Supervision
• Innovator + forward-thinker
• Reflective practitioner
• IT Skills

Desirable

• Immunisation and vaccination

Aptitude & Personal Qualities

Essential

• Good team player

Values, Drivers and Motivators

Essential

• Able to travel
• Willing to work flexible hours to cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

New Mills

Hyde bank road

High Peak

SK22 4BP

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Workerroute we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefullyreviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibilitycriteria for a Skilled Worker visa, please follow this link to the gov.uk websiteSkilled Worker visa: Overview - GOV.UK(www.gov.uk)

Person Specification

Education, Qualifications and Training

Essential

• Educated to GCSE level at C / level 4 or above (English) or Equivalent

Desirable

• IT qualification
• Administration qualification

Skills and Attributes

Essential

• Good verbal and written communication skills
• Able to work on own initiative or as part of a team
• Excellent telephone skills and manner
• Sound level of IT competency in using Microsoft Office packages

Experience and Knowledge Required

Essential

• Experience of working in a role which has involved time management and diary management skills
• Recent and relevant experience of working in a busy office environment
• Knowledge of confidentiality issues and Caldicott principles

Desirable

• Awareness of Health and Social Care sector

Other

Essential

• Ability to travel to any site where DCHS services are provided

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Village Medical Centre

Browning srteet

Derby

DE23 8AL

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see full JD, overview as follows:

Booking Patients - To support with booking patient appointments including Outpatients, Cancer/Diagnostic appointments, Elective theatre procedures.

Patient Contact -To contact patients, either via telephone, SMS or letter within agreed protocols, with information relevant to their appointment, procedure or any other related subject.

Communication & Relationship -To liaise with other Patient Service Hub teams and departments, as well as wider Trust/Group/Healthcare services when required.

Ensuring Data Accuracy - To be proficient in the use of Patient Services Hub care coordination systems.

Ensuring compliance with National and Local Protocols - To, in line with local procedures, indicate if asked/required the potential wait times for appointments/admissions.

General Office Duties - To work in accordance with Patient Service Hub SOPs and SLAs.

Person Specification

Qualifications

Essential

• GCSE Grade C and above in Maths and English or equivalent
• Experience and training to NVQ Level 3 or equivalent

Desirable

• Computer Literacy and Information Technology (CLAIT)
• Basic knowledge of Medical Terminology

Previous experience

Essential

• Experience of customer care or experience of working in an office environment
• Experience of using Microsoft Office to include Excel and Outlook

Desirable

• Knowledge of experience of NHS working

Knowledge, Skills and Aptitudes

Essential

• Ability to evidence/demonstrate key values and behaviours
• Ability to prioritise own workload and work on own initiative
• Excellent oral and interpersonal communication skills, written and verbally
• Attention to detail and accuracy

Desirable

• Awareness of National and Local Targets
• Knowledge of hospital and clinical information systems (e.g. Care Flow/CRIS/Aqua)

Specific Requirements

Essential

• Ability to maintain confidentiality
• Ability to work effectively within a large team or individually
• Ability to work effectively under pressure and meet tight deadlines
• Ability and willingness to work flexibly.
• Ability to cope with sometimes distressing/emotional situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Pilgrim Hospital Boston

Sibsey Road

Boston

PE21 9QS

United Kingdom

Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Senior Health Care Assistant plays a key role in our Community Services team. This service includes the Hospice at Home team, the Wellbeing Programme, and the Rapid Response service, which is delivered in partnership with South Warwickshire NHS Foundation Trust.

This role will primarily be focused on supporting patients within the Hospice at Home and Wellbeing Programme, working across a 7-day rota between the hours of 8:00am and 8:00pm. On occasion, the postholder will be required to work within the Rapid Response team, which is a 24-hour service and will include internal rotation onto night shifts from 8:00pm to 8:00am.

When working within the Hospice at Home team, the Senior Health Care Assistant will provide high-quality palliative and end-of-life care to patients and their families in their own homes. This care involves supporting patients with personal care, emotional wellbeing, and practical needs. The role will also include delivering short periods of respite care, offering essential support and rest to family members and carers during what is often an emotionally challenging time.

A key part of the role involves close collaboration with colleagues from the NHS, social services, local care homes, and voluntary sector organisations to ensure that each patient's preferences, particularly the wish to remain and die at home are fully supported and respected.

Within the Wellbeing Programme, the Senior Health Care Assistant will work as part of a multidisciplinary team to enhance the quality of life for patients and those close to them within the hospice setting. This will involve promoting a reablement approach and contributing to wellbeing-focused models of care that support patients to maintain their independence, dignity, and comfort.

There may be occasions when the Senior Health Care Assistant is required to support the Rapid Response team. In this capacity, they will work alongside an experienced, qualified palliative care nurse to deliver urgent care to patients experiencing distressing or uncontrolled symptoms that require immediate intervention. This is an essential part of our round-the-clock care provision, ensuring that patients receive timely and appropriate support during crisis situations.

The ideal candidate will have relevant experience in delivering palliative, end-of-life, or community-based care. They will demonstrate excellent communication and interpersonal skills, with the ability to offer emotional support to patients and families in often sensitive and difficult circumstances. The ability to work both independently and as part of a team is essential, along with a flexible approach to working patterns, including the ability to cover occasional night shifts.

A recognised Health Care Assistant qualification (or equivalent experience) is required, along with a commitment to maintaining the highest standards of patient care, confidentiality, and professionalism. Due to the nature of the role, applicants should be resilient, empathetic, and possess strong time management skills.

This is an incredibly rewarding opportunity to make a real difference in the lives of patients and families facing some of lifes most difficult moments. If you are passionate about delivering compassionate, person-centred care within a supportive and collaborative community setting, we would be delighted to hear from you. Please contact the hospice if you would like the opportunity of an informal visit.

Person Specification

Qualifications

Essential

• Level 3 Diploma/NVQ Level 3 in Health and Social Care for adults or equivalent. |Maths and English GCSE level 4 or equivalent

Desirable

• Level 3 Diploma or equivalent certificate in palliative/end of life care
• Level 2 or 3 Diploma/NVQ Level 2 or 3 in awareness of dementia

Experience

Essential

• A minimum of 1 years care experience working within NHS or a care setting.
• Able to work autonomously and as part of team
• Evidence of excellent communication skills
• Experience of supervising/supporting team members

Desirable

• Experience working in palliative or end of life care.
• Experience of CQC compliance and evidencing regulations in practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mary Ann Evans Hospice

Address

Mary Ann Evans Hospice

Eliot Way

Nuneaton

Warwickshire

CV10 7QL

United Kingdom

Employer's website

https://www.maryannevans.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE

The role will support the care of those patients who are:

Referred into the team by internal services, GP surgeries for support with their mental health, to provide signposting.

The role will offer mental state monitoring and risk assessment.

The role will provide a range of brief psychotherapeutic and social interventions, appropriate to the band of the role, for people experiencing mental health difficulties. via telephone or video call, occasionally face to face visits where this is deemed as the only appropriate medium.

The role involves working with people experiencing mental health concerns / complex emotional needs via a number of different means i.e. face-to-face, telephone and/or video call.

The role will also include an effective working knowledge of the voluntary sector as well as an understanding of the needs of carers and family.

The role will require working collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within a multi-disciplinary team in delivering services.

There is a requirement for substantial periods of concentration and sitting and accurate and timely record keeping.

3. SCOPE AND RANGE

For people experiencing a mental health crisis, Video/Tele-coaches Intervention Practitioners will provide:

Mental state assessments

Clinical risk assessments

Clinical formulations

A range of recovery focussed interventions.

Validation and de-escalation of crisis

Distress tolerance and emotional regulation strategies

Brief psychological interventions to people experiencing fluctuation in their mental health state.

Consultation and advice to carers and families and other agencies to enable them to effectively support service users.

Effective liaison with other parts of the mental health pathway and partner agencies

Effective signposting and advice

4. MAIN DUTIES/RESPONSIBILITIES

Communication and Working Relationship Skills

Provide complex and sensitive information to a wide range of internal and external stakeholders (users of services, carers, multi-disciplinary staff, and other statutory / non statutory services).

Contribute to the safe and effective day to day operations of the service managing clinical enquires.

Provide a high standard of written and verbal communication that is clear and in line with local guidance.

Role model effective communication: demonstrating empathy, respect, compassion and hope where there may be barriers to understanding.

Communicate information in a way that makes it relevant and understandable in line with operational guidance e.g., SBAR.

Maintain professional relationships with all colleagues to ensure professional standards are met.

Promote a culture that incorporates Trust values and is recovery focused.

Provide consultation and advice to the service users support network.

Analytical and Judgement Skills

Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies / procedures.

Reporting of exceptions, complaints and gaps in service

Assist in data collection for the on-going evaluation of the service.

Assist in Promotion of the Service locally and nationally as appropriate.

Act as the persons and their carers / familys advocate

Incident reporting - To report any incidents of harm or near miss in line with the Trusts incident reporting policy supporting appropriate actions are taken to reduce the risk of reoccurrence.

To assist with ensuring day to day practice reflects the highest standards of governance, clinical effectiveness, safety and person experience.

To be aware of the responsibility of all employees to maintain a safe and healthy environment.

To comply at all times with the Trusts Safer Governance related policies

Seek advice and support from senior colleagues/line manager whenever necessary.

Planning and Organisational Skills

Ensure good documentation is provided and entered within the appropriate systems of record sharing.

Liaise with other key stakeholders to ensure that effective and timely care is provided.

Co-ordinate any agreed lone working arrangements

To manage own diary to ensure that all components of the role are given equal attention and prioritised as required.

To rebook appointments electronically in line with guidelines for managing waiting lists.

Responsibility for Persons Care, Treatment and Therapy

Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.

To attend Clinical Team Meetings and share relevant information with the clinical team.

Promote a recovery model that empowers persons, carers and relatives to be at the forefront of decision making, owning their packages of care / treatment.

Create, implement and update care plans and risk assessments as required.

Champion persons rights and service users including dignity, equality, diversity, choice and respect.

Provide advice and guidance regarding mental health problems.

Share clinical information on individuals coming into contact with Police Officers, as per agreed information sharing protocol under guidance from senior staff.

Request information on specific individuals from Police Officers as per information sharing protocol.

Promoting and safeguarding the welfare of children, young people and vulnerable adults

Implementation of NICE guidance and other statutory / best practice guidelines (if appropriate) under guidance from senior staff

To maintain up to date knowledge of legislation, national and local policies and issues in relation to service provision

Responsibility for Policy and Service Development Implementation

Participate in programmes of audit and research within the team as agreed, implementing the findings.

Contribute to clinical governance arrangements in order to ensure the quality of the service provided.

Involvement in the development of local systems and process that ensure the implementation of Trust policies.

To monitor waiting lists and ensure the team managers are aware of potential breeches in a timely manner.

Responsibility for Finance, Equipment and Other Resources

The post holder does not have financial responsibility for budgetary management.

It is the individual post holders responsibility to manage organisational resources efficiently and to suggest efficiency savings to line management as they arise.

The post holder has the responsibility to maintain the safekeeping of the organisations property.

Responsibility for Human Resources, e.g., Supervision, Training, HR Advice and Management

Supervise and support junior staff with guidance from senior staff.

Monitor practice and development of junior staff as appropriate reporting to supervisory staff.

Assist in induction of staff.

As required by the Clinical Leads, conduct appraisal and performance management of junior staff

Provision of day-to-day management supervision

Demonstrate and role model excellent clinical leadership skills.

Ensure that core training is maintained.

Ensure participation in the teams compliance with CQC standards as directed by clinical lead.

Responsibility for Information Resources and Administrative Duties

Ensure information resources are used to maintain knowledge of Trust, Directorate and Team priorities and safety initiatives.

Maintain up to date clinical records in a timely and accurate manner.

Ensure information is shared with key stakeholders and other agencies in a secure manner.

Responsibility for Research and Development

Participate in research and development.

Freedom to Act

To participate in regular supervision in accordance with good practice guidelines and Trust policy.

Work without direct management and take accountability for your own actions.

When tasks are delegated, ensure that the person you have delegated these tasks to is appropriately skilled to do so.

Work within the operational policies and service specifications of the team.

Work without direct supervision to deliver interventions via telephone and/or video call under direction of practice leads.

Any Other Specific Tasks Required

To participate in LW's annual Appraisal process.

To attend all relevant mandatory training as and when required to do so.

Work cooperatively with staff colleagues ensuring a no hands off approach.

Ensure that you remain professionally competent.

This is not an exhaustive list of duties / responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the clinical lead.

Please see full job description and person specification attached for more details

Person Specification

Specific skills

Essential

• Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations.
• Ability to form positive therapeutic relationships with users of services, carers and other professional bodies.
• Ability to assess situations, make decisions, co-ordinate and organise appropriate responses.
• Assessment, planning, and evaluation of mental health difficulties.
• Able to risk assess.
• Ability to work without direct supervision.
• Experience in applying psychologically informed interventions.
• Able to demonstrate commitment to high quality care and service provision.
• Able to prioritise work to reflect changing needs.
• Ability to manage own time.
• Ability to work flexibly.
• Standard typing and IT skills.
• Successful completion of Health Screening.

Desirable

• Able to participate and present information in a group setting.
• Have an awareness and ability to maintain personal boundaries.
• Research awareness
• Supervising learners and other staff

Qualifications

Essential

• Qualified to foundation degree or equivalent qualification in a relevant subject e.g. Health & Social Care.

Additional requirements

Essential

• Ability to manage change in a positive manner.
• Recognise peoples right to privacy and dignity, treating every person with respect.
• Motivated, reliable and visionary.
• Enhanced DBS check will be required for this role.

Knowledge

Essential

• Evidenced based interventions relevant to the service.
• Knowledge of Multi-Disciplinary Working
• Understanding of Recovery principles in Mental Health
• Knowledge and understanding of both adult and childrens safeguarding guidance.
• Knowledge of the Mental Health Act 1987.
• Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards.
• Relevant specialist clinical/professional courses/training.

Experience

Essential

• Application of evidenced based interventions relevant to the service.
• Evidence of working with people who have experienced a mental health problem.
• Experience of working in a multi-Disciplinary environment.
• Experience of working in a secondary care community mental health service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

Crownhill Court

Tailyour Road

Plymouth

PL6 5DH

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

• Operating Department Practitioner on the HCPC register OR Registered Nurse on the NMC register.
• Accredited Anaesthetic Course completed, or student due to qualify.

Experience

Essential

• o Previous theatre or acute ward experience.

Skills

Essential

• Clear written communication
• Ability to provide skilled assistance to the anaesthetist during operating procedures.
• Commitment to professional development and building a skills portfolio

Desirable

• Developing skills in trauma, neonates and advanced airway techniques

Knowledge

Essential

• Knowledge relevant to anaesthetic practice and theatre care, supported by the required anaesthetic training.
• Commitment to developing clinical competencies.

Desirable

• Interest/experience in trauma care
• Knowledge developed through paediatric, obstetric, adult theatre, neonatal or advanced airway exposure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Barts Health NHS Trust

Address

Royal London Hospital

London

E1 1FR

United Kingdom

Employer's website

https://www.bartshealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The responsibilities of the role are split between Key and Core Clinical Functions with a selection listed below. Please find full list of responsibilities within the attached Job Description.

Key responsibilities of the role:

• Responsible for the clinical leadership of a team of nurses in an Acute setting
• Responsible for the assessment implementation and evaluation of care plans for individual service users
• To assist the Ward Manager in setting and maintaining high standards of care and evaluating quality outcomes
• Participate in a range of assessments provided during a 24 hour period
• To take charge of the unit in the absence of the person with continuing responsibility,
• To teach and supervise the team, including qualified, non-qualified and learners
• Maintain good standards of communication, both oral and written, in accordance with NMC guideline

Core Clinical Functions

• Assist the Team Manager in the day to day operation of the clinical area, and the development of the team.
• Contribute to the development of the service by participating in forums/ steering groups/ meetings as required.
• Work collaboratively as a Key Worker within the multidisciplinary team, acting as a role model for good practice; this includes liaising with associated professionals and other agencies, and offering support and guidance to clinical team as necessary.
• Ensure effective communication with clients, carers, visitors and staff. Make effective use of evidence based practice in day to day clinical practice.
• Implement and ensure effective use of the Mental Health Act and Mental Capacity Act where necessary. Represent nursing team and provide reports for Managers Hearings and Mental Health Act Tribunals.
• Ensure safe standards apply to the administration of medication.
• Ensure adherence to Trust policies and procedures at all times. Assist with the development and/or revision of policies and procedures as necessary.
• Undertake other link roles for specified areas as required, including Infection Control, Health and Safety, PALS liaison and Student Placements.
• Take a lead and support colleagues in interventions relating to the management of violence and aggression, including de-escalation techniques and the use of physical intervention (DC&R techniques) as necessary.
• Ability to work flexibly over a 24 hour period in order to meet the operational requirements of the unit.
• Maintain effective relationships with service users, their relatives, friends and other carers.
• Maintain effective relationships with members of the Trust and other statutory and voluntary organisations

For more detail on this jobs role please see attached Job Description or contact our team.

Person Specification

Qualifications / Education

Essential

• RMN ENB 998 or equivalent

Desirable

• Evidence of continued professional development

Knowledge

Essential

• Ability to be a role model of good practice.
• Proven ability to work whilst under pressure.
• Knowledge of Mental Health Act & Mental Capacity Act.

Desirable

• Research and development skills and relevant qualification.

Skills and Experience

Essential

• Significant experience at Band 5.
• Evidence of post qualifying continued learning.
• Literate in IT/Computer Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Essex Partnership University NHS Foundation Trust

Address

The Lakes

Turner Road

Colchester

CO4 5JL

United Kingdom

Employer's website

https://eput.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner, signposting as appropriate.

Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to intended recipient.

Advise patients of relevant charges for non-General Medical Services, accept payment and issue receipts for same.

Action e-consults and other online forms of communication received from patients daily

Assist with reviewing and processing information received via the Practice dashboard.

Hand out medication and collect prescription charges from patients, ensuring they are recorded.

Assist with checking prescriptions for signature/endorsements and sort for return to the Prescription Pricing Authority, as per standard operating procedure.

Dispensary:

Purchasing and Stock Control

Ordering stock from medication wholesalers.

Checking goods in from wholesaler deliveries and ensuring goods are stored appropriately.

Checking dispensary invoices against orders received, raise queries for any missing / damaged items.

Maintain adequate stocks at the surgeries, ensuring timely stock rotation.

Assist with 3 monthly expiry dates checks, removing out of date stock from shelves and refrigerators and flagging any drugs which are near their expiry date.

Checking and sending daily orders to each wholesaler, chasing up any medications on manufacture delay and returning incorrect goods to the wholesalers.

Annual stock takes in dispensaries.Assist with controlled drug checks.

To take prompt action in response to any drug alerts that may be received.

To ensure that fridge items are stored correctly, logging fridge temperatures daily.

Destruction of Drugs:

Recording and sorting returned medication from patients.

Dealing with uncollected medication.

Disposal of returned unused medications.

Dispensing:

Action repeat prescription requests and ensure that they are ready for collection by the patient within 4 working days.

Processing prescription repeats via the telephone or online. Liaise with pharmacist / clinician for any medication changes.

Dispensing repeat and acute prescriptions and ordering any medications needed.

Ensure controlled drugs are entered into the CD register, as appropriate.

Checking colleagues dispensing i.e. second signing.

Handing out medication and collecting prescription charges from patients, ensuring they are recorded.

Assist with checking prescriptions for signature/endorsements and sort for return to the Prescription Pricing Authority, as standard operating procedure.

DSQS and CQC compliance.

At all times working in accordance with defined Standard Operating Procedures.

Premises:

Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) in English and Mathematics (Grade C/4 or above)
• Good standard of general education

Experience

Essential

• Previous experience in a customer-facing role
• IT skills and experience using computer systems
• Excellent communication and organisational skills

Desirable

• Previous dispensing experience
• Experience working within a GP dispensing practice
• Experience of working in a healthcare setting
• Experience using clinical systems such as SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Rutland Health Partnership

Address

Market Overton Surgery

Thistleton Road

Market Overton

Rutland

LE15 7PP

United Kingdom

Employer's website

https://www.oakhammedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

Essential

• Good standard of general education
• Food safety/hygiene certificate

Desirable

• NVQ 1 in hotel services/food service or equivalent or equivalent experience

Knowledge and Experience

Essential

• Basic food hygiene
• Infection prevention
• Confidentiality.
• Previous experience of working in a customer service/caring environment

Desirable

• Experience of housekeeping/domestic duties
• Acute hospital work
• Health care work.
• Knowledge of cleaning/hygiene/COSHH
• Knowledge of systems and processes, eg manual handling, fire safety

Skills and Aptitudes

Essential

• Effective communication and interpersonal skills both written and verbal.
• Able to prioritise work to meet deadlines.
• Able to work well within a multi-disciplinary team.
• Ability to cope with distressing or emotional circumstances, eg death, bereavement, safeguarding issues
• Able to use initiative appropriately.
• Attention to detail.
• Reliable
• Good time keeper
• Non-judgemental
• Empathetic and caring approach
• Ability to respond to changing requirements
• Ability to respond to sensitive situations

Desirable

• IT Skills

Other Requirements

Essential

• Willing to undertake work related training and development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Cumberland Infirmary

Carlisle

CA2 7HY

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

About Us

St Michaels Hospice supports and enables the community of Hastings and Rother to live well with dying, death and loss. Our services are provided via in-patient beds and at home and we also offer Wellbeing support, both out-patient and virtual.

We want to recruit and retain the most diversely talented people and have a workforce representative of our community.We aspire to be a place where everyone feels welcome; whether you are cared for or supported by us, employed by us, volunteer for us, or support us in any way. We recognise that being a diverse and inclusive organisation will enable us to achieve our vision of a kind, resilient and empowered community.

The role:

At St Michaels Hospice, we are committed to providing the highest quality of care to our patients and their families. As a member of our clinical team, you will have the opportunity to make a meaningful difference in the lives of those we serve.

We have an exciting opportunity for an enthusiastic, motivated and flexible Health Care Assistantto join our In Patient Unit.

As a key member of a skilled interdisciplinary team, you will support the holistic needs of patients, their families and carers. Working alongside our Registered Nurses and other healthcare professionals, you will deliver the highest standards of service, including compassionate and dignified care for patients at the end of life and those closest to them, ensuring that personal goals and priorities are fulfilled.

Employee Benefit's

At St Michaels Hospice we offer a friendly, team orientated work environment a good pension scheme with the option to continue any existing NHS pension scheme membership, an Employee Assistance Programme (Benenden Healthcare), up to 33days annual leave plus bank holidays, subsidised employee meals and free refreshments, free parking, supportive supervision and a proactive Education Department to support with your development. Hospice employees also qualify for a Blue Light Card with access to a huge array of discounts.

If you would like to discuss the role in further detail please contact Jo Pinder (Nurse Manager) on 01424 445177 ext 145.

If you have any questions regarding your application please do not hesitate to contact the Human Resources team on01424 457970or [email protected]

Please note CVs will not be accepted, unless candidates are unable to complete the application form due to a disability, in which case please contact theHR team.

Please note if a vacancy is part time the salary will be pro rata.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Michael's Hospice (Hastings & Rother)

Address

St Leonards on Sea

TN38 0LB

United Kingdom

Employer's website

https://stmichaelshospice.com/ (Opens in a new tab)

Job description

Job responsibilities

Assessing, planning, delivering and evaluation of a high level of critical care for patients Delivery of a high level of post anaesthetic care for patients within the Theatre Recovery Room Working with the Anaesthetic team to deliver high quality, safe patient care. Delivering an Outreach service to the ward, offering support and guidance in the care of the acutely unwell patient. Promote the safety, wellbeing and interests of patients, visitors and staff to the clinical areas Active member of the emergency response team. Participation in the on-call rota and internal rotation of shift (inc night duty) Exhibiting a high level of teamwork with the unit and in the wider hospital environment. Participate fully as a team member, including working in all areas of the HDU and Theatre Suite, to promote a cohesive team and the achievement of team objectives. Provide initial urgent or emergency care as required Adhere to the procedures for the use of supplies, ordering requirements for the Department as directed by line manager. Ensure accurate and contemporaneous documentation of care and adhering to local policy. Ensure accurate patient documentation of peri-operative care

Person Specification

Experience

Essential

• Registered Nurse
• Recognised post graduate Critical Care qualification
• Minimum 5 years experience within the Critical Care environment
• Experience within the Theatre Recovery Room environment
• Competence in delivering a high level of critical care
• Competence in delivering a high level of post anaesthetic care
• Good computer and numeracy skills
• Ability to analyse and put into practice evidence based practice
• A high level of communication skills within all disciplines
• Flexibility in response to needs of the department
• Ability to deliver a high level of customer service to patients and Consultants
• Good Team working skills
• Ability to exercise rational judgement when escalating issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you dont meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

Deal with telephone enquiries from health professionals, services users, service user families, carers and team members in an informed and sympathetic manner, taking into account mental/physical health needs, and cultural or language barriers. Taking and passing on messages promptly and taking action where necessary.

To provide and receive complex and sensitive information using tact and diplomacy.

To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, completing Excel spreadsheets and making sure all administration processes for each referral are adhered to with speed and fluency.

To create/accept referrals within the S1 platform and highlight for clinical triage. To assist with onward referrals to other teams.

To monitor S1 wait lists and caseloads and assist with the allocation of patients and entering patient details into appropriate health care professionals diaries.

To regularly access and monitor the generic email systems, responding to all queries or redirecting as appropriate.

Maintain service line databases for record keeping, ensuring accurate reporting.

Complete regular archiving of patient notes in line with trust policies and procedures.

To act as Subject Access Coordinator for the service, attend required training, and follow the Trusts policies and procedures.

To provide administration support for service line clinicians

To undertake word processing tasks such as letters and memos, reports, notices, and e-mails, including via dictation software.

To undertake the photocopying and distribution of documents, processing of correspondence and general clerical duties as required.

To maintain and monitor stock as required and use set processes for ordering of goods/supplies.

To have the ability to use the E-procurement system and raise any queries/issues when necessary. To support procurement processes for service line, including ordering, liaison, receipting, and invoice processing.

To have a comprehensive understanding of computer software such as MS Office

To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns via Tableau or other.

To assist with the training of new staff members and bank staff as and when necessary.

To co-ordinate, monitor and record the mandatory training for the department ensuring that staff are reminded when training is due (if applicable).

To support service lead with Healthroster, including recording of annual leave, absence, or sickness, printing and distribution of rotas where necessary (if applicable).

To organise, attend and contribute to the departmental and service meetings, which may include room/venue booking, distribute agendas, take and distribute minutes, and action any decisions made by the team as appropriate.

To support in the planning and arrangements for team away days, training sessions etc.

To undertake ad hoc or specific project work as requested.

To produce training packs, certificates, forms and presentations as requested by the clinicians/team lead.

To support the maintenance of any of the teams clinical equipment as needed, including liaison with BCAS for yearly checks.

To support the logging of complaints/compliments and incidents on Datix.

To be familiar with and to work within CNWL policies related to the function of administration and your responsibilities as an employee.

To be able to meet deadlines and to manage time effectively

To be able to work on own initiative and undertake work which does not require checking as a matter of routine

Regularly review administration processes, procedures and office systems to ensure effectiveness and efficiency.

Be forthcoming with ideas, changes or new initiatives for improvements to policy, guidance, departmental procedures, systems and ways of working for improvement in service quality and delivery.

To support the operational team and provide Reception cover at designated base as requested by the Health Centre Administration Lead for lunch breaks and sickness.

To undertake all mandatory and supplementary training in line with policies.

To undertake Nominated Officer of Fire (NOF) training and ensure all procedures are followed as per the Trust Policy.

To undertake First Aid training as required by Line Manager

Person Specification

Qualifications

Essential

• GCSE (A* - C) or equivalent in Maths and English

Experience

Essential

• Experience of working in an administrative capacity
• Understanding of Equal Opportunities and Diversity
• Understanding of Data Protection / Confidentiality

Desirable

• Experience of working in a customer care setting
• Experience of working in a healthcare setting
• Knowledge of Patient Appointment/Database Systems i.e. SystmOne

Skills and Abilities

Essential

• Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
• Accurate data entry and typing skills
• Excellent written and verbal communication skills
• Able to work to a high level of accuracy and with attention to detail
• Demonstratable Knowledge of using different systems and databases
• Ability to work unsupervised
• Excellent time management skills, with the ability to work effectively under pressure, meet deadlines and prioritise workload
• Ability to work within a team

Personal qualities

Essential

• Self motivator
• Capacity to manage a demanding workload
• Good inter-personal skills
• Corporate loyalty and behaviour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

Wood End Centre

Judge Heath Lane

Hayes

UB3 2PB

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)