Job description

Job responsibilities

To lead on the design and review of the departmental branding strategy, ensuring adoption and compliance with the wider trust branding strategy and guidelines. Maintain accurate branding templates and documentation and ensure BI & Performance analysts utilise branding throughout report development.

To design and develop systems that improve the interface with users, which reduce data processing time and improve the usability of these systems.

To develop and support finding efficiencies and better ways of achieving the Trusts corporate objectives.

Responsibility for designing Trust-wide policies (in respect of activity recording, specialty allocation, management and control etc.)

To support the department heads in developing a cohesive strategy that help meet the ongoing requirements for more information.

To co-develop the policies of the Trusts Business Intelligence function, designing and operating a comprehensive and formalised framework of policies, guidance, and controls and ensuring it adapts quickly to properly support the Trusts delivery of its services in the fluid and changing external environment.

To lead on processes to automate regular processing and report distribution.

To develop regular and ad hoc management information reports that support management decision-making, performance, planning and evaluation.

To produce regular and ad hoc reports for use by internal and external stakeholders, within the remit of the role, which are accurate and produced to schedule.

Present highly complex management information reporting solutions in a clear and understandable format to groups or meetings, including making formal presentations to large groups and/or workshops, considering the background of the audience.

Person Specification

Qualifications

Essential

• Educated to degree level within an Information/IT discipline or equivalent experience in an analytical subject.
• MSPowerBI certified or working towards, and experience developing Apps.
• SSRS training and experience developing apps.
• Evidence of continuing professional development.

Experience

Essential

• Significant experience in an analytical / technical role.
• Significant experience working in an NHS Acute/Community Trust information setting.
• Experience of using data and information to influence and drive forward policies and procedures. e.g. Power Query, , SQL, SSRS and PowerBI.
• Experience building complex datasets within SQL Server, using advance techniques including temporary tables, procedures and creating functions.
• Experience of using data and information to influence and drive forward policies and procedures.
• Experience of manipulating, analysing and modelling data and information, so that it may be used to evidence decision making and strategic planning.

Desirable

• Project Management

Knowledge

Essential

• Excellent interpersonal skills, being able to communicate complex technical issues to non-technical staff both verbally and in writing.
• Able to motivate and inspire staff so they consistently perform to high standards.
• Able to prioritize own workload and manage internal/external stakeholder's expectations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Catford

Rushy Green

Catford

SE6 4RU

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.

Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Person Specification

Behaviours and Values

Essential

• Ability to make decisions autonomously when required on difficult issues
• An academic interest in training and education across primary and secondary care
• A transformation leadership style

Desirable

• Perform all duties in a manner that supports and promotes NHSE commitment to equal opportunities
• Conduct all duties in a manner that safeguards the health and safety of yourself and your colleagues, trainees and staff. Note the special responsibility as a manager for assessing and minimising risks to staff.
• A continuing quest for personal and professional development

Skills and Abilities

Essential

• Demonstrable leadership skills and an ability to influence and motivate others
• Politically astute with an ability to sensitively manage complexity and uncertainty

Desirable

• Ability to problem solve and maintain objectivity
• Committed to own personal development and an ability to support others to develop and progress

Experience and Knowledge

Essential

• Current clinical commitment in the region
• Considerable experience of working with learners or doctors in training in an educational context
• Experience of clinical and educational leadership and innovation, including managing a multi-professional team
• Demonstrable track record of delivery in service and education
• Understanding of developments involving the relevant Colleges/Faculties, professional bodies, related NHS organisations and regulatory bodies

Desirable

• Trained and experienced in recruitment, selection and Equality and Diversity in the last 3 years
• Active involvement in, and up to date with, appraisal processes
• Knowledge of the NHS, its structures and processes, including an understanding of healthcare/multi-professional workforce matters

Qualifications and Training

Essential

• Considerable and current experience at Consultant level in a relevant speciality
• Primary clinical healthcare qualification
• Membership/Fellowship of a College, Faculty, professional association and/or regulatory body

Desirable

• Attendance at courses aimed to support educational development (example: educator courses, Train the trainer, etc)

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

Premier House

Caversham Road

Reading

RG1 7EB

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

Essential

• Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience

Desirable

• NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor

Experience

Essential

• Administrative experience
• Experience of team working and versatility to take on a variety of tasks

Desirable

• NHS administrative experience
• Experience of working with members of the public
• Supervision of staff
• Experience of handling confidential information

Knowledge

Essential

• Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint

Desirable

• Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes

Skills & abilities

Essential

• Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
• Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
• Excellent written communication skills

Desirable

• Ability to record accurate minutes of meetings and present to a high standard
• Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions

Personal attributes

Essential

• Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
• Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
• Ability to be innovative and objective as well as logical in resolving problems
• Ability to be patient and tolerant especially when discussing complex information

Desirable

• Possess a willingness to learn

Ability to manage

Essential

• Ability to maintain discretion and confidentiality at all times
• Ability to plan and organise own workload without direct supervision

Desirable

• Ability to cope with pressure during busy periods and act in a professional manner at all times

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

Home

Home

TN25 4AZ

United Kingdom

Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

As a community Trust, many of our roles require individuals to be able to drive to perform their duties. Where driving is a requirement of the role, you will be asked to confirm that you hold a full UK driving licence or a full driving licence issued by an EU country (not exchanged from a non-EU country) to proceed with your application. We are committed to supporting candidates with disabilities into employment. If you are unable to drive due to a disability, please contact the Recruitment Team via [email protected], quoting the vacancy reference number, so we can support you further.

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We cant wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person Specification

Qualifications

Essential

• Evidence of Continuing Professional Development (CPD)
• HCPC registration
• Degree or equivalent in Podiatric Medicine
• Completion of post-graduate 'induction' training
• Full UK/EU driving licence

Desirable

• Diabetic Foot Module or willingness to successfully complete.

Experience

Essential

• Proven record of providing high quality podiatric care for high risk patients and using biomechanical skills to provide effective chair side and prescribed orthotics

Knowledge

Essential

• Clinical Governance and professional standards
• Health & Safety roles and responsibilities for clinical practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kent Community Health NHS Foundation Trust

Address

Sevenoaks Hospital

Hospital Rd

Sevenoaks

TN13 3PG

United Kingdom

Employer's website

https://www.kentcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Knowledge & Qualifications

Essential

• NMC Registered Nurse

Desirable

• Evidence of post registration study and training eg POVA, Child protection, intermediate life support

Experience

Essential

• Pre registration evidence in direct nursing care
• Experience of providing holistic nursing care
• Interest in developing nursing skills

Desirable

• Clear Understanding of clinical governance framework
• Implement evidence based practice

Skills & Competencies

Essential

• Clear understanding of contract of care
• Ability to document details clearly and accurately
• Clear undertanding of consent process
• Basic IT Skills

Desirable

• Knowledge of incident reporting policy
• Awareness of Policies
• Knowledge of Incident reporting policy

Personal Disposition

Essential

• Ability to communicate effectively
• Ability to work under pressure

Desirable

• Welsh Speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Child Health Centre

Croesnewydd Road

Wrexham

LL13 7TD

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

To work as part of a multidisciplinary 0-19 team to identify the health needs of children and young people, their families and the community and contribute to developing a strategy to address individual identified needs as well as those needs within the community.

To support the 0-19 service offer the post holder will be required to undertake migration training within 2 years of employment into the other SCPHN pathway, e.g. Health Visitor to School Nurse.

To use knowledge and skills to assess, plan, implement and evaluate packages of care.

To be competent as a non medical prescriber.

To support families through a range of methods including home visits, digital drop-in clinics, video contacts, to assess the needs of children and their families.

To support children and young people and their families with emotional and behavioural.

To advise their client group on the promotion of health and the prevention of illness.

To link practice with local and national targets and deliver public health programmes based on current priorities and targets.

To plan evidence based health promotion programmes, order resources, compile teaching plans with aims, objectives and outcomes, and evaluate the sessions.

To act as a health link for other agencies, e.g. Childrens Services, GPs, Midwifery Services both community and hospital, voluntary services, public and private agencies and work closely with partner agencies to promote the health and wellbeing of children, young people and families.

To work with the Locality Leadership Team to support children, young people and families who are considered to be vulnerable or at risk. To adhere to current Safeguarding Procedures, and participate in child protection case conferences and case review meetings as required.

To contribute to the development of local policies and procedures relevant to their area of work and contribute to relevant service design projects.

To take responsibility for their own clinical practice including clinical supervision and to adhere to the NMC code of conduct.

As service need requires, to support service delivery at the Single Point of Access in Just One Number.

To support other localities including the Single Point of Access to ensure that all relevant clinical skills are kept up to date, and to maintain effective working relationships and continuity of services.

Our organisation welcomes students to join our locality teams across Norfolk, to gain practice experience within a positive learning environment. Students are supported by Practice Supervisors and Practice Assessors, whose role is to support each student to progress in their learning journey, by providing practice examples to meet students learning needs.

To be competent and confident in using digital technology and be able to promote this to service users. This includes supporting the development of JustOneNorfolk.

To promote early intervention and the use of digital resources via Just One Number and Just One Norfolk to enhance self-care skills for children, young people, and their families.

To confidently utilise virtual platforms in assessments, interventions, training, and networking to support effective practice and partnership working.

Within this role you will need to travel as an independent practitioner on a daily basis, across Norfolk which involves both rural and urban travel. The nature of our work does result in travel arrangements changing at short notice. Due to the large geography our service covers and the limitations of sufficient public transport to undertake this role you must hold a full and current driving licence and have access to your own transport to meet the travel requirements of the role. This is subject to the provisions of the Equality Act 2010, and therefore if you require a reasonable adjustment due to a disability then this will be considered.

Communication

To communicate complex and sensitive information concerning the child or young persons condition to the childs parents/carers and young person. Able to communicate effectively using appropriate methods and recognising barriers to communication.

To communicate within the multi-disciplinary team and model effective team working and communication skills, supporting change within the service.

To develop links with Early Childhood and Family Services (ECFS), educational settings and other agencies involved in promoting childrens well-being.

To work closely with other professional teams and key stakeholders including service users, statutory and non-statutory organisations.

To act as first line response to complaints working within national and corporate guidelines.

To contribute to the training of students of nursing and other disciplines, during community experience programmes.

To contribute to ensuring that CCS responsibilities to engage and consult with patients and the public are met in line with statutory requirements.

Budgetary Responsibility

To demonstrate responsible use of resources, with an awareness of budgetary restraints.

To ensure health monitoring equipment is operating to a high standard, maintained and calibrated.

Human Resources

To contribute to the training of students of nursing and other disciplines, during community experience programmes.

Maintaining own professional development and requirement to take part in appraisal and KSF process.

To delegate work to other members of the team related to their capabilities and competencies, ensuring there is clarity regarding the feedback mechanisms.

Research & Development Activity

Contributes to clinical audit and research highlighting unmet needs within the practice population. Contributes to the maintenance of the Health Profile of the practice population.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of contact must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes.

The post holder must adhere to infection control policies and procedures.

It is a condition of your employment that you are currently registered with the NMC and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.

The post holder must participate in clinical and other audits as required.

Provide patients and their families /carers with information on standards they should expect from the team.

Participate in clinical supervision on a regular basis.

The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications & Training

Essential

• RGN/RMN/RSCN/RN - LD or Registered Midwife
• Specialist Practitioner degree/diploma post registration SCPHN
• Mentor/998 or equivalent teaching qualification
• Evidence of continuing professional development

Desirable

• Management and leadership qualification
• Registered non-medical Nurse Prescriber

Experience

Essential

• Experience of working with children and their families
• Experience of profiling localities and need
• Experience of working in the community
• Experience of working in a multidisciplinary setting
• Experience of Safeguarding

Desirable

• Experience of Mentoring
• Working in proactive service development
• Work with different communities including minority and ethnic groups

Knowledge & Skills

Essential

• High level of clinical skills, with the ability to identify, respond to and evaluate health needs
• Knowledge and effective skills in using evidence-based models of intervention to deliver successful outcomes and an ability to bring research into practice
• Current knowledge of local and national policies informing Health Visiting practice
• Ability to communicate effectively with children, parents and Early Years settings and other health organisations
• Ability to use Systm1

Desirable

• Audit and data analysis
• Leadership and line management skills
• Experience with delivering healthcare interventions via digital platforms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Whiting House/Windmill Annexe

Norwich

NR4 6DN

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. To work as part of a multidisciplinary 0-19 team to identify the health needs of children and young people, their families and the community and contribute to developing a strategy to address individual identified needs as well as those needs within the community.

2. To be committed to maintaining an evidence-based work ethic through continual learning and professional development. Postholder will be encouraged to develop professionally including consideration of the SCPHN course.

3. To develop further their core skills of assessing, planning, implementing and evaluating care to provide early intervention and care to families, children and young people in line with our commissioned service.

4. To support families through a range of methods including home visits, digital or in person drop-in clinics, virtual and phone contacts to assess the needs of children and their families.

5. To work as part of the locality team to support children, young people and families who are vulnerable or at risk. Postholders should ensure that they are compliant with safeguarding mandatory training and that they are aware of local safeguarding policies and procedures and how to access these.

6. To support other localities as required, including Just One Number, to ensure that all relevant clinical skills are developed, and to maintain effective working relationships and continuity of services.

7. To work with, promote and support families to access the Norfolk Family Hub offer

8. To develop skills to promote the use of digital resources on Just One Norfolk during all contacts with service users to enhance self-care skills for children, young people, and their families.

9. To take responsibility for their own clinical practice including supervision and to adhere to the NMC code.

10. To contribute to the development of local policies and procedures relevant to their area of work and contribute to relevant service design projects.

11. To develop the skills to utilise virtual platforms in assessments, interventions, training, and networking to support effective practice and partnership working.

12. Within this role you will need to travel as an independent practitioner on a daily basis, across Norfolk which involves both rural and urban travel. The nature of our work does result in travel arrangements changing at short notice. Due to the large geography our service covers and the limitations of sufficient public transport to undertake this role you must hold a full and current driving licence and have access to your own transport. This is subject to the provisions of the Equality Act 2010, and therefore if the postholder requires a reasonable adjustment due to a disability then this will be considered.

13. Postholders will be willing to undertake training to be an assessor and supervisor to enable them to support pre registration students on placement within the service. Postholder will ensure that they maintain compliance with this requirement.

Person Specification

Qualifications & Training

Essential

• Current NMC Registration
• Evidence of degree level study in the last 2 years (or willingness to work towards)

Desirable

• Mentor/998 or equivalent teaching qualification

Experience

Essential

• Experience of working in a multidisciplinary setting
• Experience of Safeguarding adults and/or children

Desirable

• Experience of Mentoring
• Experience of working in a community setting
• Experience of working with children and their famillies

Knowledge & Skills

Essential

• The clinical skills to identify, respond to and evaluate health needs
• Current knowledge of local and national policies informing the delivery of the Healthy Child Programme
• Competent keyboard skills and ability to communicate through IT using packages such as Word, Outlook, Microsoft Teams, Excel and PowerPoint
• Commitment to the development of excellent services, which focus on improved outcomes for children
• Demonstrate an understanding of and ability to act upon the principles and practice of health promotion
• Able to plan and organise their work using time management and prioritisation skills and work independently
• Ability to communicate effectively with children, parents and partner agencies
• Ability to work flexibly as part of a team

Desirable

• Experience with delivering healthcare interventions via digital platforms
• Ability to use SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Northfield House or Havenbridge House

Norfolk

NR28 0AS

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To rotate between appointments and clerical duties providing cross cover within the department Maintain DM01 waiting lists, escalating any related issues to Lead Cardiac Physiologist Deal with patient's enquiries To register the referral and patient details on Cerner ensuring a high level of data accuracy and amending data that is noticed as in accurate e.g. change of patient contact details or surname. To enter referrals ensuring they are entered onto the correct 'waiting time' group in compliance with national operational referral-to treatment (RTT) requirements. To book a patient Admission, Outpatient appointments or investigation with patients wither in person or over the phone in line with the clinician requirements and appropriate timelines. Be responsible for cancelling and re-scheduling patients at the request of the lead Cardiac Physiologists. This will involve making decisions for future bookings for the patient you will need to have an understanding of the department's medical priorities in order to plan these appropriately. Monitor Outpatient clinics / Cath Lab list on a weekly basis to ensure correct utilisation of appointment slots and to liaise with Lead Cardiac Physiologists. Have an up to date and competent understanding of referral-to-treatment (RTT) priorities; this includes waiting times by specialty and policies involving patient choice. Be open to future changes involving the booking of appointments and attend training when necessary. Participate in administration duties which include answering all calls into the department, from patients who may wish to reschedule or book their appointments, dealing with cancellation e-mails and post. Provide cover for colleagues during annual leave, sickness and busy periods and work as a Team. You may also be required to undertake job rotation for cross cover as well as for development and training purposes Be fully competent in the features of the hospital's Cerner and undergo further training when systems are updated and as the job requires. Pulling referrals and patient notes in preparation for the days clinics Sending appointment letters to ensure that patients are aware of their appointment dates and results to requesters via secure email/ post Ensure that patients are aware of their appointment dates and all relevant information Fully utilise all capacity and maintaining a list of patients who are fit, willing and able to come in at short notice Regularly informing the Lead cardiac Physiologists and flagging as a matter of urgency any issues. For example; capacity or delays due to internal or external factors, difficult queries from patients, etc. As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. To undertake any other duties not specified within the job description as determined by the Lead Cardiac Physiologists. To be responsible for maintaining good telephone relationships / standards when dealing with telephone enquiries and ensuring appropriate action is taken Maintain Cerner in relation to appointment making, alterations and queries Provide and maintain sound filing system Prepare the office/ reception area for the following day, turning on/ off computers. IT skills to include accurate data entry on Cerner system, booking appointments. Display excellent communication skills, act in a professional manner with sensitivity and discretion both in person and on the telephone. Undertaking routine office duties including electronic note tracking, photocopying, faxing, filing of correspondence Assist in the training and induction for new and existing colleagues Take the initiative as and when required as well as working flexibly and adapting to the demands of the department/team as appropriate Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. To work with the Medical Secretaries as appropriate Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

Person Specification

Qualifications

Essential

• NVQ Level 4 or equivalent level of knowledge and experience
• GCSE (or equivalent) English Language grade C or above

Knowledge and Experience

Essential

• An ability to effectively implement, and reinforce where necessary, Trust and departmental policies, protocols and procedures
• Previous experience of dealing with the general-public
• Experience of working in a busy office environment with clinical teams
• An ability to provide non-clinical advice and information to others, as required, e.g. colleagues, patients and their families.

Desirable

• Minimum of 1 year administration experience, ideally within a hospital setting
• Knowledge of Cerner I eRS systems, ICE and other software associated with clinic administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Surrey NHS Foundation Trust

Address

Haslemere Hospital

Church Lane

Haslemere

GU27 2BJ

United Kingdom

Employer's website

https://www.royalsurrey.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

The purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Navigate patients to the appropriate care service.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of clerical support to clinical staff and other members of the Practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

JOB DUTIES & RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the Practice Reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Monitor practice emails
• Manage timely completion of tasks for the attention of reception teams
• Registration and deduction of patients from the Practice Register
• Maintaining and monitoring the Practice appointments system
• Processing telephone, online and face-to-face requests for appointments, visits and telephone consultations, ensuring patients are directed to the appropriate healthcare professionals
• Care navigation to external care providers
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance, including word/data processing, filing, photocopying and scanning
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
• Promote patient uptake of online consultation tools
• Promote patient uptake of the NHS App
• Process receipt/delivery of patient samples and vaccinations in line with cold chain policies

Person Specification

Experience

Essential

• Worked in a patient/customer facing role
• Telephone customer service
• Dealing with patients who may become confrontational
• Experience of complaint handling

Desirable

• Worked in a medical environment
• Worked as a Medical Receptionist

Qualifications

Desirable

• English and Maths GCSE Grade C or above (Or equivalent grade)

Knowledge and Skills

Essential

• IT literate (including Microsoft packages Word and Excel)
• Articulate and excellent communication skills (verbal and written)
• Resourcefulness and use of judgement
• Maintain Confidentiality
• Polite and courteous
• Able to work at speed whilst maintaining accuracy
• Multi-tasker & Organised
• Motivated & Keen for additional responsibility
• Ability to work as part of an integrated team
• Ability to work independently without supervision
• Excellent punctuality

Desirable

• SystmOne user trained
• Understanding of general medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Market Surgery

Address

Warehouse Lane

Wath Upon Dearne

Rotherham

South Yorkshire

S63 7RA

United Kingdom

Employer's website

https://www.marketsurgerywath.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Incoming Correspondence

Process all Clinical incoming correspondence received via Docman/BetterLetter/Post and other approved NHS systems within agreed timescales.

Ensure correspondence is filed accurately within the patient's electronic medical record and rejected/duplicated letters are processed.

Identify urgent or clinically significant information and escalate promptly in accordance with practice protocols (Duty GP).

Forward correspondence requiring clinical action to the appropriate clinician or member of staff.

Maintain workflow queues to ensure correspondence is processed efficiently.

Identify and prioritise safeguarding-related correspondence, liaising with the Safeguarding Lead to ensure it is reviewed and actioned promptly in line with practice procedures.

Clinical Coding

Ensure diagnoses, long-term conditions, procedures, investigations and other relevant information are coded consistently and accurately or assigned to a clinician appropriately for action in line with practice protocols.

Code information to support QOF, Enhanced Services, recall programmes and population health management.

Raise any coding uncertainties with the Clinical Coder/GP Partner before processing.

Non-NHS Private Work and SARs

Process and coordinate private medical reports, letters, insurance forms, medicals and other non-NHS requests in line with practice procedures and agreed timescales.

Liaise professionally with patients, solicitors, insurers, employers and other organisations regarding requests, fees, documentation and progress.

Process Subject Access Requests (SARs) in accordance with GDPR and practice procedures, ensuring requests are logged, tracked and completed within the required timescales.

Ensure appropriate fees are applied, payments are requested and received and outstanding private work is followed up promptly.

Use IGPR (Information Governance and Patient Record) processes to support the accurate and secure retrieval, review and disclosure of patient information.

Keep clear and accurate records of all private work and SARs, monitor requests through to completion and ensure confidentiality, GDPR and practice policies are maintained.

Oversee workflow processes

Take responsibility for monitoring correspondence, coding and private work queues, ensuring tasks are appropriately prioritised, allocated and completed within agreed timescales.

Monitor workflow volumes, turnaround times and outstanding work, identifying bottlenecks or recurring issues and working with the Practice Manager to improve processes and efficiency.

Provide guidance, training and support to colleagues involved in workflow processes, helping to maintain consistent standards, identify training needs and develop staff capability across correspondence, coding and private work.

Person Specification

Experience

Essential

• We are looking for someone who is:
• Experience in GP practice, NHS or healthcare administration.
• Strong organisation, prioritisation and time-management skills.
• Experience using EMIS or a similar clinical system.
• Excellent accuracy and attention to detail when handling patient records.
• Understanding of confidentiality, GDPR and information governance.
• Ability to manage and oversee workflows, ensuring tasks are completed within agreed timescales.
• Strong communication skills and ability to liaise with clinicians, colleagues and external organisations.
• Ability to support, train and develop colleagues and take on a lead role.
• Proactive approach to identifying workflow issues and improving processes.

Desirable

• Experience in the following would be advantageous:
• Previous experience in clinical correspondence, coding or private medical work.
• Experience of leading, supervising or supporting a team.
• Knowledge of QOF, Enhanced Services and clinical coding.
• Experience of workflow monitoring and process improvement.
• Familiarity with Docman, BetterLetter, EMIS.
• Understanding of private work processes, fees and invoicing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Andrews Medical Centre

Address

133 London Road

Southborough

Tunbridge Wells

Kent

TN4 0NA

United Kingdom

Employer's website

http://www.standrewsmc-southborough.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for a confident HR professional who can build strong relationships and influence at all levels.

You will have:

Postgraduate qualification (masters level) in HR Management or equivalent experience

Significant experience of advising on Human Resources issues in a large complex organisation including sickness absence, performance management and multi-faceted employee relations issues is essential.

Experience of advising on the implementation of organisational change.

Knowledge of employment law and HR best practice

Previous experience of working in a unionised environment

Excellent IT skills including Word, Excel, PowerPoint, and experience of manipulating databases

Excellent presentation and training skills

You will be expected to have an effective on-site presence at Oxford Health sites. We can support hybrid working approach between working regularly on our trust sites and working from home.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person Specification

Essential

Essential

• Thorough understanding of contemporary HR practices.
• Significant demonstrable experience of Human Resources issues in a large complex organisation including sickness absence management, employment law and performance management issues, and intricate / multi-faceted employee relations issues.
• Leads on and manages a defined ER Caseload
• Provides advice and support to HR Advisors & Officers across the department.
• Demonstrable experience of supporting the implementation of organisational change
• Proven knowledge of Equality and associated legislation.
• Proven knowledge and understanding of key NHS issues including national and local policy drivers

Desirable

• Experience in supporting and preparing case papers for Employment Tribunal.
• Understanding of Restorative Just and Learning Culture and Kindness into Action principals

People Management

Essential

• Contribute to the development and implementation of HR policies, procedures and guidelines to meet the needs and values of the Trust and the requirements of employment legislation, NHS Employers guidance and best practice.
• Promote the effective implementation of agreed best practice through both HR and managers within the Trust

Desirable

• Experience of supervising or managing staff

Policy and Procedure Development / Project Work

Essential

• Contribute to the development and implementation of HR policies, procedures and guidelines to meet the needs and values of the Trust and the requirements of employment legislation, NHS Employers guidance and best practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Littlemore Mental Health Centre

Oxford

OX4 4XN

United Kingdom

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job purpose/summary:

This is a full time 37.5 hour a week role, Mon - Fri 8am - 6.30pm fully flexible.

To be responsible for the provision of an efficient, comprehensive secretarial and administrative support service to the Practice. To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.

Good communications are extremely important within the Practice, with patients and with outside agencies and you will be expected to help ensure that everyone who comes into contact with it holds the Practice in high regard. Absolute discretion is required in protecting patients confidentiality.

Job Responsibilities:

Core Responsibilities:

Maintain an accurate referrals database

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Input data into the patients healthcare records as necessary

Process referrals using the electronic referral system (ERS)

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

Record the minutes of meetings

Manage all administrative queries as necessary

Carry out system searches as requested

• Support all clinical staff with general administrative tasks as requested

Other Responsibilities

• To provide a first class secretarial service to the Practice and Patients.
• The efficient processing of referral letters and medical reports. To prioritise all correspondence
• To work with all members of the Practice team to ensure workload is completed in a timely and efficient manner.
• To deal with patient enquiries, exercising initiative with regard to action necessary. The GPs however must make judgement regarding the nature of any case.
• To type all letters required from GP Tasks and process them in accordance with Practice Referral Processes
• Maintain electronic file of document templates, i.e. Hospital referrals, re call letters, etc.
• Effectively operate the Choose and Book Referral system.
• Save all patient correspondence using the Practice EMIS clinical system using read codes where appropriate and to log all referrals for audit purposes.
• Produce monthly referral list for GP peer review

• Liaise with Healthcare Professionals, Patients and other External Organisations to assist with the resolution and administration of queries.
• Maintenance of a Practice Directory for services available to Patients. To include Consultants, Nursing Teams and all other services available outside the practice.
• Action tasks set by clinicians via the clinical systems and email.
• Adhere strictly to practice policies and procedures relating to secretarial processes

Other information:

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• To always act within the NMC Code of Conduct and Scope of Professional Practice
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• /

Desirable

• /

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health and Beyond

Address

Swan Medical Centre

4 Willard Road

Birmingham

West Midlands

B25 8AA

United Kingdom

Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)

Job description

Job responsibilities

Central and North West London NHS Trust is committed to providing safe, effective services and providing patients and families with a positive experience.

Clinical Professional Responsibilities:

• Act as a positive role model to staff and patients.
• Conduct Invasive procedures where appropriately trained and competent
• To respond to all emergency codes in accordance with agreed protocols. This will include being the emergency responder covering the prison on night shifts.
• Procedures where appropriately trained and competent i.e suturing, IV access, haemorrhage control, wound care
• Cardiac & CVA intervention / competent in the monitoring of physiological observations by undertaking a full assessment using a structured and prioritised approach and the recognition of the acutely ill patient e.g. ABCDE approach, ECG recognition, pathways for CVA and the diagnosis and referral of a range of cardiac conditions
• To determine the appropriate destination for the patient to include the initiation of treatment linked to an agreed and regulated care pathway in association with other health, mental and social care professionals in cases where transport to hospital is not required.
• Assess individuals health needs.
• To undertake first and secondary reception screens
• Provision of holistic care.
• Administer treatment within local guidelines / protocols within ones own scope of practice.
• To maintain competencies associated with the role ensuring you are working within your own limitations / scope of practice.
• Administer prescribed medication and medication within Patient Group Directions or if qualified and appropriate to the centre via Independent Nurse Prescribing.
• Advise within the smoke-free prison environment
• Develop / maintain advanced clinical skills. i.e., suturing, paramedic led clinics
• Develop/maintain advanced clinical skills and knowledge in relation to dynamic patient case mix.
• Referral / sign posting to appropriate health professionals / services.
• Provide patient information and education.
• Ensure the Trusts clinical protocols are adhered to at all times.
• Work at all times within the relevant code of professional conduct.
• Support line managers.
• To participate and assist in the setting of standards of patient care based on sound research findings.
• Maintain own personal and professional development plan, in line with the Trusts policy and service objectives.
• Appraise own performance and discuss development needs with mentors, supervisors and line manager.
• Participate in regular clinical supervision.
• Support junior staff/students.
• Be conversant and comply with the Services fire precautions and procedures for evacuation and emergency resuscitation.
• Assist with the triage role as appropriate
• To maintain standards of infection control within the unit and during clinical care and to assist patients to maintain their own infection control needs.

Person Specification

Education and Qualifications

Essential

• Qualified Paramedic with current HCPC registration
• ALS/ATLS/PALS Qualification for Paramedics
• Evidence of Continuous Professional Development (CPD).
• Post registration qualification in autonomous practice or equivalent

Desirable

• Teaching and assessing qualification

Previous Experience

Essential

• Proven post registration experience including evidence of working in any of these following clinical areas; 1. Accident & Emergency 2. Primary Care environments 3. Minor Injuries / Illness Units
• Experience of working autonomously
• Evidence of teaching and assessing others
• Experience of working within a multidisciplinary team
• Evidence of participation in clinical supervision (either in the supervised or supervisor role)

Desirable

• Experience within Accident and Emergency and Primary Care environments
• Experience of managing a team
• Evidence of team leadership and supervision of junior staff

Skills & Knowledge

Essential

• Evidence of autonomous working and the skills in physical assessment required, diagnosis and treatment by use of portfolio and show willingness to develop
• Able to produce detailed and accurate records
• Evidence of extended skills e.g suturing.
• Ability to communicate effectively, verbally and in writing.
• Basic IT skills
• Ability to demonstrate clinical expertise and knowledge of audit
• Demonstrable critical reasoning skills and decision making
• Demonstrable evidence of multiprofessional / multi-agency working
• Ability to prioritise patient care
• Perceptive, flexible and effective leadership skills
• Ability to demonstrate effective use of staff and resources
• Complete understanding of the medicolegal aspects of the role
• Fully understanding of equal opportunities, diversity and cultural issue which may arise in the role

Desirable

• Evidence of knowledge in: 1. current professional issues 2. health promotion 3. clinical governance 4. national initiatives e.g. NICE guidelines, knowledge of National Health Service Framework issues 5. pharmacology 6. evidence based practice
• Standard for Better Health
• Experience of working in criminal justice setting

Attitudes, aptitudes personal characteristics

Essential

• Friendly and approachable, and has professional demeanour.
• Good presentation of self, enthusiastic, flexible, innovative, confident, assertive yet approachable.
• Committed to patient care and first class service provision.
• Flexible and proactive attitude to working arrangements.
• s able to work alone or as part of a team according to operational need.
• Ability to work within a pressurised environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

HMP Bronzefield

Woodthorpe Road

Ashford Middlesex

TW15 3JZ

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Job description

Job responsibilities

Please see full job description and personal specification for full list of responsibilities':

• Triage patient needs in accordance with specific standard operating procedures and national policy e.g. NICE guidance
• Assess, plan and implement care for patients within each care/treatment pathway in order to promote wellbeing
• Facilitate the use of evidence based practice to ensure that clinical care is both effective and appropriate
• Carry out general nursing duties
• Maintain contemporaneous records
• Support and make a professional contribution to the development of integrated healthcare
• Act as a preceptor/mentor in accordance with experience

Person Specification

Education & Qualifications

Essential

• Registered Nurse Adult
• Numeracy skills required for the safe administration of medicines

Desirable

• Evidence of relevant Continuous Professional Development

Attitudes, aptitudes, personal characteristics

Essential

• Caring for the patients who use our services, their families and carers, and other staff
• Respectful of others and genuinely treating them how you would want to be treated
• Able and willing to work with patients, family and carers, and staff in a way which empowers and supports others and makes them feel better about themselves
• Able and willing to work in partnership with patients, their friends and family as well as other health care professionals

Other

Essential

• The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.
• Ability to promote anti-discriminatory and anti-racist practices.

Skills and knowledge

Essential

• Able to communicate with the multi-disciplinary team, present cases, take note of actions, update others in the team and use handover effectively.
• Maintaining accurate, timely, concise and legible clinical records both electronic and handwritten
• Able to maintain patient records
• Care planning: able to assess patients, develop, implement and evaluate a care plan
• Empowering and working in partnership
• Safeguarding and advocacy
• Understanding how the Mental Health Act impacts on their work and the patients they are working with
• Understanding their role in improving safety, clinical outcomes and the patient experience
• Infection control
• Medicines management and administration
• Communicating effectively
• Mentor, teach and support others in the team
• Supervise others in the team
• Contribute to a positive culture in the team, enabling it to be inclusive

Desirable

• oWound care management oClinical triage oEar care oVenepuncture oChronic Disease Management oSmoking cessation oCervical screening

Previous experience

Essential

• Previous experience of working in Primary Care services either as a Band 5 Nurse or a Student Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

HMP Bronzefield

Woodthorpe Road

Ashford, Middx

TW15 3JZ

United Kingdom

Employer's website

https://www.cnwl.nhs.uk/work (Opens in a new tab)

Job description

Job responsibilities

Assist in the administration of clinics including booking appointments, cancelling and re-scheduling of appointments using SystmOne, ensuring data quality at all times.

Answer telephone calls from members of the public, communicate information about the service, register the patients on SystmOne and arrange booked call backs for physiotherapy assessment in a courteous and friendly manner.

Complete the accurate registration and administration of referrals into SystmOne, clinical patient administration system.

Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure capacity is used appropriately. This includes sending online booking SMSs to fill routine appointments and ensuring patients that have been contacted have the process followed for contact and discharging appropriately for all relevant areas.

Administer referrals from the electronic referral system, the self-referral system and the email inbox to include:

Retrieval and attachment of clinical referral information.Registering the patients and referral opening on SystmOneAdding the patients to appropriate waiting list for triage and questionnaire sending.

Maintain the waiting lists by:

Processing the routine triage of referrals for all localities and pathways (Physio, Specialist and Pelvic Health).Responsibility for processing the urgent triage for all localities (Physio and Pelvic Health).Redirect referrals to other services, following clinical triage, such as referring to the community teams for physiotherapy.To support with the arrangements of relevant classes by sending invites and discharging patients who have not contacted as per SOP

Receive, sort and distribute or action mail as appropriate via SystmOne emails, Post, Scanning, S1 documents inbox).

To assist with the B2 task group and working through the tasks in date order to complete them in an efficient and timely manner. Tasks to include but not limited too routine letters, appt booking, Spec to Physio tasks, Community referrals, adding patients to the appropriate waiting list and sending emails back to patients and healthcare professionals.

Maintain the Appointments for Booking waiting list and ensuring all the patients on the list are contacted and booked for an appointment in line with the process or time frame given.

The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy. The post holder will be expected to deal appropriately with these situations which may involve emotional and distressed patients.

To support with the medicine management process for the bases, with receipt of delivery, adhering to the medicine management policy.

Ensure photocopying / scanning is carried out appropriately and dealt with accordingly.

Support with booking interpreter services for patients requiring a translator.

Deputising for other members of the team in their absence, working across units or at other locations as required. To include providing cover for reception duties.

Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all timesIn conjunction with colleagues monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary.

To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy. This includes reporting incidents through the datix system for investigation from the line manager.

Support with the ordering of equipment and stock via the oracle system.

Raise jobs with the estates team for any issues or concerns with the building.

The post holder will be expected to prioritise their own workload independently and work to tight deadlines dealing effectively with enquiries from GPs, GP practice staff, other health professionals and patients.

Communication:

The post holder will be familiar with the Complaints Policy as the first point of contact for patient complaints, ensuring that these are dealt with appropriately and escalated as necessary.

Liaise effectively with clinical, professional and administrative personnel including those from other disciplines, General Practitioners and associated staff. Liaising with patients, carers and the general public both directly and indirectly, in a polite and tactful manner, this may include dealing with difficult and aggressive people both face to face and on the telephone.

Communicate effectively with patients including those with linguistic and cultural barriers both face to face and on the telephone including dealing with complex or sensitive information.

To use information technology for communication including voicemail and email and for collecting medical data via SystmOne and the Choose and book system, reporting faults and problems with systems to the Information Technology technicians.

Budgetary Responsibility:

Assist with raising purchase orders, receiving deliveries and checking payments in line with policy and procedures.

Observe a personal duty of care when operating equipment, moving deliveries and maintaining stock control.

Requisition medical and stationery equipment as necessary to ensure availability in a timely manner and minimum stock levels maintained.

People Management:

Support other administrative colleagues with changes and expectations within the Service

Maintaining own professional development and requirement to take part in appraisal and KSF process

Support the admin leads when required with the recruitment process for shortlisting & interviewing.

Clinical and Practice Governance:

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust.

The post holder must participate in audits of working practices and patient satisfaction as required

Provide patients and their families/carers with up-to-date information on standards they should expect from the team

Participate in management supervision on a regular basis

The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications and Training

Essential

• GCSEs Grade C or equivalent including Maths and English
• Computer skills qualification or equivalent experience

Desirable

• Business & Admin NVQ or equivalent

Experience

Essential

• Knowledge and experience of working with computer systems
• Experience of working in an office environment
• Ability to prioritise workload and tasks
• Ability to work on own initiative and as part of a team

Desirable

• Experience of working in the healthcare sector
• Experience of using SystmOne

Knowledge and Skills

Essential

• Good communication skills including dealing with people who have communication difficulties e.g. English is not their first language etc
• General office experience with knowledge of Microsoft Word and Outlook
• Good telephone answering skills and customer care

Desirable

• Previous experience of working in a busy and patient led service

Other

Essential

• Ability to travel/support other locations as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Dynamic Health - Hinchingbrooke Hospital

Hinchingbrooke Park Road

Huntingdon

PE29 6NT

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Intervention Fellow will be based at the William Harvey Hospital (WHH) in Ashford. WHH is the main cardiology site in a trust serving a local population of over 700,000 across East Kent. The Kent and Medway PPCI service has been commissioned by NHS England since 2010. This is a regional service based at the William Harvey Hospital which serves a population of over 1.4 million across all of Kent and Medway. In 2023-2024, we performed a total of 1586 PCIs. According to the latest BCIS audit, we are the 5th busiest primary PCI centre in the UK. Alerts are received via LIFENET servers that allow rapid transmission of live ECGs for seamless communication between emergency medical services and our cardiac team who deal with over 5000 referrals a year.

More information available in the Job description attached.

Person Specification

Technical Skills and competencies

Essential

• Must understand and demonstrate participation in audit
• All essential medical procedures eg, CVC line insertion, arterial line etc.
• Echocardiography
• Angiography as 1st operator (> 300 cases)
• 2nd Operator PCI - (> 100 cases)
• 1st Operator PCI - (> 50 cases)
• Interest undertaking Research studies

Desirable

• Exposure to complex PCI as 1st operator
• Experience of Research and/or publication in cardiology
• Certified provider in ALS
• BSE accreditation or equivalent

Qualifications and training

Essential

• MRCP or equivalent
• Full registration with the UK General Medical Council
• A minimum of 12 months of NHS experience

Desirable

• Teaching qualification
• Completion of a full-time research programme leading to higher degree (MD/PhD)
• Certificate of completion of training (CCT) or equivalent

Experience

Essential

• At least 3 years General Medical experience
• At least 3 years general cardiology experience
• Knowledge of the structure of cardiology training in the UK

Personal / professional attributes

Essential

• Able to lead a junior team
• Evidence of commitment to a career in cardiology
• IT skills
• Good written and oral communication / interpersonal skills
• Good time management skills
• Ability to work in multi-professional teams

Desirable

• Committed, motivated team player with the ability to work unsupervised
• Effective leadership skills and behaviours
• Excellent organisational skills

Other requirements

Essential

• Able to meet the travel requirements of the role
• Demonstrable skills in written and spoken English adequate to undertake role

Desirable

• Able to teach junior doctors and students

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East Kent Hospitals University NHS Foundation Trust

Address

William Harvey Hospitals